I need to share my family’s experience with this place. We unfortunately had an awful, completely disappointed, disrespectful experience with the owner. I’ve always had my children in martial arts classes in a different school. We moved to Brampton and therefore had to find a similar school closer to us. We went with Doggpound. We signed my child up for 6 months ( to see how he would adapt). On my child’s FIRST class, due to the lack of attention and skill in managing young children, my child broke his wrist, after being thrown down incorrectly and without any instruction from the coach. My child was out ( recovering) for 8 weeks. After that time, we gave our child more time to feel comfortable enough to go back ( he was hesitant). When my child decided that he didn’t want to go back tho this school, we agreed to enroll him elsewhere. Naturally, because he had only been there for less than one class and we had just signed a contract and they were at fault for my child breaking his wrist, we went to ask if we could have our money back. The owner asked my husband if we could come back to get our money a few months later ( they were hurting because of COVID). We agreed to come back a few months later. I want to add, that the owner also assured my husband that he was a man of morals and that of course we would get our money back. After all, we weren’t the ones who canceled our contract. My child literally got badly hurt in one of your classes, where it should and could have been prevented. We let a few months go by, and went back. This is when the owner, told us that after all of that, he WASNT giving us our money back. STAY AWAY from this place. Find another school. My daughter did martial arts for 16 years without injury at another school. Do your research. All these 5 star ratings are obviously people they know.
In response to Doggpound’s reply…
Allow me to fact check…
Although you are right in letting me the very obvious fact that, there is indeed risk to any physical activity, allow me to establish the other very obvious fact that… if you have a new student ( who’s a 10 year old child), AND it’s their FIRST day, maybe you want to start with the basics of the art you’re “ teaching “, and not have him/her do anything where they might not know how to do and therefore get hurt. You can’t use the excuse “ oh well, there’s risk in any activity “ when you haven’t taken the necessary measures for that not to happen. If my child had been practicing any activity for months/years and then gotten hurt, then yes… you can use that excuse. Again… first day, first class and he’s was 10 years old. Also regarding the contract… it was ALWAYS about the money. The two times we came to see you, you told us to come back when “ things were better”, it was only that third and last time that you changed your tune. And that should tell whoever is reading this about your character as a business owner. Why else would you tell us to come back when things were better financially if not to refund us??? You never had any intention of paying us back, you were bidding your time to see if maybe we would back off and forget.
Now that we’re calling you out on your professionalism publicly, you want to modify the situation???
If You had told us from the beginning, that there would be no refund given, we would have accepted that with no issues.
This back and forth you had us do, was unprofessional and deplorable.