Reviews of Crunch Fitness - Brampton North (Gym)

Nidhi Arya

This is outside of the trainers that work there, they are all great especially Shiv, she is a gem. But the business structure, how management and customer service are handling, updates, account freezes,cancellations and continuing to steal members and ex-members money is GARBAGE. Garbage garbage garbage.

Mahad Rehan

yo this gym has bare value for 10$ a month you get a decent gym. theres bare greasy uncles in there tho and u might have to wait for some of the machines but overall its def more worth than goodlife on som rs

Rany Attalla

It is a trap once you sign up you can't stop the contract renewal if you want . They are a blood sucker.

Jaskaran Purewal

Impossible to cancel my membership. I’m not even on contract and they keep sending me in circles to cancel my pass. I cut off my credit card payments to them and they’re sending a collection agency for $11 after I’ve contacted their head office multiple times and spoken to employees at the branch to cancel my membership.

Raghav Sandhu

I have given this gym only 2 stars because they do not maintain this facility. If a machine breakdown, it is not repaired for months. The machines with weights have the weight selection bolts missing,Paper to wipe the machines is missing frequently. Half the bathroom showers are not working for the last 6 months.The whole gym has only 1 wall clock which can not be seen from half the gym area.

Afsana

Terrible. I've been getting charge $81 almost every week and i haven't even been going to the gym for over a year. they say maintenance fee. I've been charged atleast 7-10 times $81 just within this year. They say join for $1 and get charged $11 for the rest of the year. I think theyve charged over $650 dollars from me. Complete scam. I will be showing up to the location tomorrow. I'd give them 0 stars. DO NOT JOIN

Herbert Hernandez

This gym has everything you need for a proper workout. Bumper plates, numerous squat racks,, rowing machines, motorized and non motorized treadmills just to name a few.

Nishu Garg

Well Equiped and ALL precautionary measures being taken.

Suja James

I refuse to provide any rating because after having sorted through a lost credit card, I had to pay the gym missed payments, late fees that jumped with no warning or notice and paid for the next month as well to cancel my membership. I am now receiving additional emails requesting for more payments and it has been nothing short of hell, trying to communicate that I cancelled my membership and stopped coming to the gym 4 months ago.

Manveer Singh

I recently joined this fitness club. Upon entering the facility, the staff did not provide the necessary information regarding the facility (I walked blindly into the facility looking for everything). The facility itself wss alright and i like that everything was open, spacious and roomy. Upon exiting the facility, staff did not help much in setting up my membership. Facility is good but customer service is horrendous. Definitely need to retrain staff or get more competent staff members.

Syed Gnaniarsahib

Very poor. This place started with flying Colours. Now, they apparently expose that they don’t have money to run this place. No Hand Sanitizers. No cloth wipes instead paper towel ????. Water instead of Sanitizer. Soap dispenser in the washroom is broken and empty. Many treadmills Broken, Out of service or missing safe cords. The Gym equipment covers torn and missing of adjustment bolts. Overall, this place might shut down anytime it seems.

RAVI RAWLANI

I am not sure why the are charging me when i have not even taken their membership...there is no way to reach these guys, as none answers the call. Just got charged whole year membership for no reason. Even if you cancel the membership, they keep charging you. Staff at the counter is clueless and just say they can't help.

Tabish Zahid

Best Place for workout!

Jay Singh

Stay away from this place, bad equipment, worst staff and they cheat you on membership.

Marta Horna

Nice and cheap for a monthly membership, but.... Cable machines are always missing pins for the weights, you want weights? You'll have to spend half of your workout looking for them, no one puts them back. There's never any paper towels to clean the machine you're using, and I've never seen a gym allow people to work out in flip flops. Massive safety hazard along with the fact they allow children to run around in the gym, while their parents just allow it. Overall it's ok, maybe going back to LA Fitness would be a better option if you like a gym that's cleaner, takes care of their equipment, and makes members follow the rules.

M N

Great, spacious gym. Very cheap, especially for what they offer.

THE EPIC LIFE

This place is good enough for the fair price of $10 monthly . Good equipments , clean washrooms and good staff . Avoid morning and evening hours to get hold of equipments .

Suzy Simon

I absolutely love coming here! Jae and Nate are always cheerful and welcoming. They constantly make sure all guests are happy and the gym is spotless. The music is always amazing too!

Tarun Mehta

Ample space to work out and generally free in early mornings when I work out some equipment required maintenance but for $10 it's the best gym period.

Saul

Your kidding me right, gym with broken water fountain !? Is that even legal !? Literally none of them works ! Absolute embarrassment towards the Crunch gym legacy.

BunYouGaming

stop using the ball court for stupid stuff man like come on my dood. Fix this problem and i give 5 stars.

Kevin Ablacksingh

Jae & Ella is the best front counter customer service , gym needs more weights and machines but customer service is best!

Sofia Alessia

I really do love this gym. The employees are always nice, the gym has lots of space, it has a great atmosphere, it has the essentials, the change rooms are always clean and its affordable. However, what concerns me is the amount of machines that either dont work/ are missing the weight pegs and the lack of dumbbells/barbells. I really want to stay but im considering moving to another gym when my subscription is over because its just getting more and more frustrating. Please crunch, fix these issues!!!!!!

Urjot Kaur

Great gym and very reasonable fees.

Safi Habib

Good gym. All machines need those weight blocking keys. Lot of them are missing it. Advice: bring your own screwdriver that fits in there so that you don't have to go fishing for one

pardeep singh basra

I cancel my membership in September, but they still stealing money from account without authorization.

Billy Atwal

Very nice gym, and friendly and helpful staff.

Pri P

No cleaning cloth for equipment, beyonce crapy songs tourcher in morning at 5am, everyday.wont be listening beyonce anymore , not even on radio...

Melissa Williams

I love this branch from day one I was treated with the warmest of greetings from the staff at the front desk especially Ali he's been such a delight he signed me up my first time signed to a gym I didn't feel pressured he explained everything I needed to know so kindly I've couldn't have received a better first time experience thank you Ali. The trainners are dedicated to their students Shivanni is awesome her classes are so amazing she's so creative as she trains us different techniques. I am so impressed she's always motivating us as were working out. Ive got so many compliments I've lost so much weight and have never looked so good I got my confidence back thank you Crunch I definitely recommend this branch to everyone. recommend

Crio Co

Huge gym with a basketball court. There's a separate workout station for the ladies which is great. Lots of variety for fitness classes to compliment your workout. Membership fee is so affordable and you can bring guests.

David Campbell

Why are you taking money out of my account when u are fully closed...want my money and want to close my membership

Amandeep Singh

Worst customer service experience ever had. Staff is so rude especially Sarah, she thinks she is doing some favour when she is helping customers, where as she doesn’t understands she is being paid for it. My membership was cancelled and still this crunch fitness is withdrawing money from my account, like no less than fraud. They really need to update their system of contact, as nobody will reply your emails, calls etc. Poor Customer service, Manager should talk to their staff members, in order they really want their gym to work well.

Lindsay O

Renovations have been taking forever. No TV’s, people have their young children running around the gym with them using equipment. It’s very dirty and under maintained.

Namneet Pandher

They can mail repeatedly to pay dues when gyms are closed amid Covid. But won’t cancel your subscription or even dare to respond to mails for the same. The phone contact number they provided is unaccessible. Worst service. I would never suggest such gym to anyone. Beware!!!!

Anil Thankappan

It's a PAIN to get the membership cancelled. Even after sending multiple emails, the customer service team could not help with it and money keeps on getting deducted. Do they take only in person cancellation requests? 19 May 21 Below is the response I got 7 days back for the first deduction and heard back nothing after that. On top of that, another deduction happened from my account. *************** Thank you for reaching out. Please allow 48-72 hours for a response. Please note our billing software has recently been upgraded and may have caused some members to be billed during our closure. We are currently investigating the issue and actively working towards a resolution. Thank you for your continued support & understanding.

Gagan Goraya

Nice open and lots of gear.

Kegan Douglas

Gym equipment-terrible. Staff and service-not the greatest. I’m honestly just waiting for my contact to end so I can get out.

Vinique Emari

Scammers. Avoid at all costs. They began processing my over charge and cancellation refund a month or more before the government required that gyms be closed. I’ve called and sent multiple emails. They kept promising that I would get my refund soon. Never received it. Now all calls go to voicemail and emails are ignored.

arjun gaind

They kept charging my card even after my membership was canceled and fully signed by their OWN employees. Took out 3-4 months of payment and when i brought it to their attention. I was told they were gonna refund it back to me within 4-8 weeks. Been 3 years now and haven’t received a single penny from them. Bunch of scammers

Balwinder Singh Mann

It's a nice gym with affordable monthly fee. The only downside is that it is not open 24 hours as advertised. On Saturday and Sunday it closes at 7pm which is not good enough. Other than that the gym has a lot to offer from Zumba classes to basketball court, everything is up to the mark. Usually busy during 6pm to 9pm. Avoid this time of period if you wanna enjoy your workout.

Ashi Roblox girl

Great place for affordable price I usually go there very early in the Morning place is clean I love the woman’s side at the back i like to do my workout when not lot of people stirring at me so women area at the back is very quite I enjoy going there 4-5 days in week

Nathan G

This gym is big but is always crowded. The dumbbell section is complete warfare as there is zero gym etiquette. Like squirrels harvesting nuts or pack rats, people take 15,20,25lbs dumbbells off to the corner and hog them. Pretty brutal. Everyone does it leaving the dumbbell rack empty most times. Management is rarely on the floor advising patrons. Usually they are just chatting with each other. Thankfully there is two of everything. The only saving grace for this gym. 150$ a year. This is what I get.

iifym_suraj

Ali at the desk assisted with my membership. He thoroughly explained the subscriptions and had a positive and inviting attitude. Thanks Ali!

Matthew Harjit

i rather be crunching on chips then come here, dunno why but working out here wouldnt be the ideal luxury… especially after eating bad biryani from biryani king down the road. i would recommend the ayyycorns at this park and make soup out of it. Working out is nice but soup is better. Always remember to crunch those numbers, the numbers of calories!

Hardeep Singh

Great rates and great staff. Open 24 hours

Princess Plummer

I would like back my 470 dollars that you take out my account for service that you did not provide me with since no one instant to tell me when I will be receiving my money. Maybe here you can let me know.

Dasterd MiniMusic

Anyone know how i can canel the memebership since the place is closed i cant got in nor do they answer there phone

Krishleen Kaur

My membership ended but I don’t know why on earth they are still deducting money from my account this is so annoying. They never pick calls or reply to any of the mails. Won’t recommend this place to anyone.

ZYT Pxx

I don't understand why this gym doesn't invest money into fixing this place. There are so many weights which are loose, it feels like one day the cover will just fall on your head. Idk why there are like 5 people just chilling at the reception table they literally don't do nothing

Simarjeet Singh

Best gym for $10 per month. Been a member since 2017. Thanks Crunch !!

Krishta-Gay Lewis

Nice gym with friendly and capable staff. Lots of cardio and weight machines, they have a women only weights workout section. Love their HIIT and zumba class.

Rashaad Nauth-Ali

Can't beat the price. All the equipment necessary and more. Clean as well.

Hana Ishmael

I go to this gym almost 4-5 times a week when I can. The people working here are very friendly and greet you every time you walk in. The gym is massive and packed with a wide assortment of equipment for people of all athletic levels to use. I also love the separate women's area, as that is normally where I feel the most comfortable working out. There is also tons of locker space for both men and women, numerous showers, a sauna, and most importantly the entire building is kept very clean. Would recommend!

Fayzan

I think the facility is great, the gym is pretty spacious. However, there is specifically this one woman at the front desk who has a really unprofessional attitude. I don't know her name, but she's white skin, pretty average height and wide. Once I was moving up the line into the gym and she was yelling at me like she was personally offended. Another time I forgot to sign in and she looked at me like I cheated on her. Definitely ruins my gym experience, and I hope she treats me with respect, if not at least in a professional manner.

ELITE GAMINGZ

Pros -It's a gym... That's the only thing they got going for them. All the cons - Could never get a hold of customer service. -All the main machines are always broken. -Could never get access to a clip for the cable machines. -Locker rooms are always a mess

Ayushi Chaudhary

the worst gym i have seen in my life, my membership was supposed to end in February and they did not charge me after that but all of sudden in August i see the transaction on my account for 90$, they did not inform before taking the money out from the account via email or phone call and when i try calling them they never answer my calls or respond to any of the emails. Then i had to visit the branch in person (i am 8 months pregnant and its very unsafe for me to be in public places during this pandemic), they canceled my membership and initiated the refund request but then again they charged me another 30$ even though i canceled my membership. Never ever pre-authorize them to use your card otherwise you will be seeing transactions that you dont want.

Mirza Baig

Gym is great , Price is very good , What they offer what we are paying , you can't go wrong ,on top of every thing separat room for ladies, Customers service is great , friendly , if any one says customer service is bad , they can't please every one , some people just have habit of complaining of every thing thing , haha , you can never please them , Cusomoer service is great very good 100% Keep it up , good work :)

Nhoi

Has all the equipment you need to get a decent workout in - squat & power racks, bumper plates, benches, cardio equipment, machines, etc, however it is lacking a stretching space. When it's busy, you need to work in with others or wait. Bad rating because of the gym environment and the lack of respect the gym goers have for others. Staff are friendly, but perhaps they could spend more time enforcing gym etiquette. Weights are a mess. Dumbbells and plates are never in the right place. People move equipment around and don't put it back. People don't unrack their weights. People rarely wipe down their equipment after they're done. Masks are supposed to be worn when walking around the gym but no one does that. People will get into your personal space all the time. Literally have been squatting and someone will come and try to do pullups in the rack I'm using. I've also had people try to talk to me while I'm in mid-lift.

Sukha Singh

Well maintained and priced reasonably.

Kevin Perera

The staff is great and very nice, great environment to work out in

Binwant Sandhu

Front desk management doesn't care. They just say we ask to our manager, that's it. Equipments are also not good.

Gagan Deep

fairly good gym with all necessary equipment required but my only concern is that it closes early on the weekends . I wish if the gym could be open atleast 10 pm both days. Also there is no family plan or referral bonus which could help you save some money.

LureGaming

The basketball court is always full and the people run games without asking others if they wanna play with them. The younger kids never get a turn to play and they should play half court.

Maria MJ

A lot of machines need maintenance. Many weights are missing. Wish the hydro beds were running and wish they would bring the overnights back already! The daytime staff are always kind and polite, and show me proper ways to use machines when I ask for help. Very patient and caring.

Snigda Vakharkar

They do not offer classes as promised. U cannot cancel or put a hold on the account.

Pankaj Soni

They don't have proper equipments for exercise .. and so may are out of working like demange or missing parts..Staff is not caring ..

Jaspreet Boparai

I’m still being charged monthly payments even though I cancelled my contract in August. My yearly contract was up in June, but for some reason, they automatically renewed my contract without even asking me. It’s funny since gyms were closed, you’d think they would give some sort of notice to their patrons. They charged me the yearly maintenance fee and won’t refund it either. Very disorganized and lack of customer service is ridiculous. I’m extremely disappointed and will NEVER return, and neither do I recommend. Stay away!

Jumbie

They have alot of clients, so I know they are making profits. So management needs to fix their machines. Alot of the weight stacks are rusting. Some machines need maintenance done on them. Wire rope pops off of pulleys track. Basic maintenance were you dont need to hire a handyman to fix. Mens changeroom is a mess and lots of damage to drywall and lockers. The urinal doesn't work. Lots of equipment and big space, just garbage management, no upkeep at all. When their was a lockdown management should have addressed these problems. Lazy... also some machines don't even have the pins for the weight stack.

Kingshuk Chakraborty

Amazing facility! Ppl complain little too much and work Too little. Running a Gym from scartch is not a Overnight project. If you haven't checked it out.. Grab your gym clothes and shoes.. head out there ASAP! CHEERS!!

Adrian Reid

The price is what makes it worth it. The basketball court is always crowded they could use some more machines only one machine to do dips. The interior need some more work as its just a room with a desk and exercise machine so pretty much anyone could walk in if it's busy

Bee J'adore

Why are you guys still taking monthly fees if the gym is temporarily closed?

Kartik Sharad

People at staff /reception don’t know how to talk to people.

meet samra

i joined this gym 3 months ago .i met Eliana there .she always encouraged to us .she is good trainer .when i started this gym i was 180 pound .so after that i started attend to Eliana 'classes .i followed her all classes .so i loose 20 pound only with her workout .she is always motivated to us .she always telling us proper way .i am gald to see her as a trainer or she is good

sameer micheal

It's closed permanently

Deeqa Abokar

This Gym is very dishonest and has by far the worse customer service. Please save yourself from Constantly being charged membership fees when you tried cancelling your membership. They are a fraud establishment be cautious!! Do not give your credit card or banking info.

Navjeet Chalotra

The white lady who is the manager there is very unprofessional when speaking to members. Their staff is incompetent and rude. One of their staff members "Jae" swears at gym members and thinks she can get away with it. When I told her that was rude the manager didn't listen to a word I had to say and instead took Jae's side blindly. Complete lack of professionalism and mannerisms. Machines are always broken and gym is never clean. Was a member for 4 years but thank god not anymore. Join GoodLife instead!

Anushka Inamdar

Great gym for a decent price. I find the women’s section needs some more equipment because there’s certain ones that are in the common area that I want to use but it’s mostly always being used

Krishawn Thompson

Cheap price OK basketball

Jacqueline Watson

I am starting to wonder if we got scammed. Think about it if a place charged a whole number of people this initiation fee and first month. I am so disappointed it's impossible to get any other response when you do reach someone than the fact that they are delayed and will be opening soon. First match opening then may. It's June now and no news. So then they did open and I did ha e a good experience. Even when I decided to cancel they were very good and no game playing. So my 1 star initial re I’ve mo Ed them to a 3 star

Hafil P

The worst, they'll make you sign up and never give you a refund eventhough they are closed. You guys are losing your reputation by being unprofessional.

Binny Chandhok

Decent and good pricing

Michelle Gallagher

Just signed up, great experience so far!

Miriam Figueroa

Great people...nice place to work out

Karen Wonch

Dont understand why this place doesnt fix the website, so people dont waste their time and gas going there to find the friggin doors closed......ALL THE TIME. Been down a few times and to visit, and went there and always CLOSED. its time for this gym to get real!!!!!!

Mandeep Kaur

THE GYM CHARGED ME DURING COVID TIME WHEN THE GYM WAS NOT EVEN OPEN NOBODY PICKS YOUR PHONE CALL. WHEN IT OPENED, I WENT INTO THE BRANCH AND THEY NOTED DOWN MY NAME IN THE LIST THAT THE MANAGER WILL CALL BACK AND GUESS WHAT NOBODY CALLED BACK ALL THE MONEY GONE TO DRAIN ROBBERS SITTING TO LOOT YOU

Navjot Kaur

The worst of all gyms. Throw away your phones if you are never going to pick them. This gym has been taking money from my account even though gyms are closed. Have called thousand times to stop these transactions and cancel this stupid membership but NO RESPONCE AT ALL!.

Sanjeev Gera

Good place

sameer munjal

No maintenance of the gym. The water was leaking other day which means there is no safety at all. Half of the machines are broken. After that if you take membership, you're just stuck in membership for 1 of two years. All you do if lose money nothing else.

Arnold Nyatwa (snytarnold)

Most incompetent gym ever, if zero stars was an option that’s what I’d give them

Lindsay Nelson

This is a good gym, all the machines and weights you need. Also has a woman's workout area. Nice change rooms also.

Saba M

I thought I got a great deal with this gym. Turned out to be a nightmare. I’ve signed up for early membership. I’ve later decided to cancel my membership since most equipments were always breaking down and left for weeks without repaire. I canceled my membership 6 months into the agreement, but I had to pay for the whole 12 months and I received a cancelation confirmation. Yet for some reason, that even the branch manager doesn’t understand as she claims, I was charged a new annual fee and they started withdrawing monthly fees. I’ve went in person 3 times to the gym and emailed twice trying to resolve the issue. I have provided them with a copy of my cancelation confirmation. And each time they confirm that it’s a mistake and it’ll be fixed. But again, they charged my account another monthly fee. I’m seeking now legal action.

Kamal Sekhon

Very bad service. Not enough machines. There worker got me off from machine. Because she said these both rows are reserved for class and I looked all around. Their was no machine available. I feel so bad. I am going to cancel my membership .

sukh kaur

They are charging me maintenance fees tho the gym is closed from 1.5 year now. What is tge reason and it doesn’t even make any sense

Liam

Balraj is best employee and he give me special high five every time I See him. I have disability and he make me feel comfort. I also think that Louis has bad smell.

Nima

This gym is an embarrassment to the crunch fitness brand. I'm only here because I'm a crunch member in kitchener and it's convenient and near my work right now. I do not recommend, go find another gym.

JJ Galavants

Excellent gym. It pays to get the VIP. Membership. Zumba, pilates, yoga, massage chairs, etc.

Tom Q

Gym isn't even 24hours it closes at 10pm on Friday and only operates 7am - 7pm Saturday and Sunday. Completely unhappy with the hours of operation after being advertised to be 24 hours. Hopefully this gets fixed or I will be considering cancelling. I even left fit 4 less which is a 24 hour operating gym to sign up for this one. Should of stayed at this point till these hours for fixed.

Sapna Sharma

Been wanting to give review ever since I’ve joined this gym. 30% of of the equipment has been marked out of service since few months now and no one has bothered to get it fixed! The temperature in the gym sucks balls, it’s way too hot to be working out at times. Something needs to be done about the horrible washroom in the lady’s section. The toilets are always looking dirty, maybe put in some sort of air fresheners in the washrooms? There are signs posted about cleaning the equipment after use, but there is a lack of cleaning sprays/napkins at all TIMES!!!! I had a major problem today while I was doing my workout. So apparently it was a training session and as I was in the middle of MY workout I was told to get off the treadmill so the female trainer can begin with her class. I completely understand how this works, BUT you can not tell someone to quit their workout so someone else can begin their workout. They should put up signs so that other people are aware of what’s going on. I told the female trainer that I’m in the middle of my workout and I can not just stop and she can not tell me what to do. She said yes she can, so I ignored her and she got loud with me and I’ll be honest I told her off.

Parag Gajjar

Good for workouts. They have some great equipment and facilities. Should join for great plans.

Patrick Star

NOT ENOUGH BARS, even at the slowest of times, you have to wait for a bar for extended periods of time; There aren't even enough bars to fill the benches, not even close. Machines are broken and unavailable for extended periods of time, I get that machines will break after use, but repair takes at least a week. Music at times is WAY to loud, like unbearably loud for no reason. Price is listed at just over 10 bucks, but every few months you are charged an additional fee to "keep the price at 10 bucks per month". Hours are ridiculous on friday and weekends. Not open long enough.

Alex Bishop

Solid club. Excited to see when it changes to be like Crunch in New York City!

Shaheer Ahmed

Too overcrowded. Gym equipment is poorly maintained

Selina Fazal

Brampton location never answers their phone. I’m trying to cancel my membership due to COVID, they’re still taking out 60 dollars from my account. Will take this to small claims as well.

shaina bhasin

I started Crunch fitness 8 months ago...I usually come here for the classes, trainers are really good... The kids section is great -teachers -morning staff- Fari and Nalini are doing great job and are very caring...My son loves them and I can workout worry free when they are there.. Also the evening staff Soma did a very good job... I recommend to check Daycare out...

siddharth arora

Totally unfair without starting gym they already charged monthly fees so technically it's not the way start to gym . U should charge once they open their gym. So Every registration they made 12 dollar free for doing nothing. Bad way to start gym .

aRs

Deducting money after cancellation !

Darrington Morris

The Night shift girl named Jae is amazing, very informative, and is always ready to help and solve problems, great worker

Preet K

No customer service at all. They don’t care about clients just busy on their phones ???????? #disappointed

Sat

U can't find anything better for this price, this gym is like 70% size la fitness much bigger then GoodLife it lacks hygiene during evening and people don't even use deodorant who workout at that time I workout in the mornings so it's pretty clean during those time, u can't get anything better for 10 dollars

Minni Jain

Worst gym ever, crooked people, bugs in the restroom..worst in all sense, must close!

Umair Zaheer

I went to gym today Sunday at 3:00PM, I explained at customer service whole thing that I spoken with their manager last week. She started telling me I owe maintenance fee, I told her how could I owe any maintenance fee when gym was closed and there wasn't any maintenance going. She answered me back what are you trying to accomplish instead of telling me anything logical how could they can charge me any maintenance fee when gym wasn't open. Then I asked her when her manager is going to be there, she replied she doesn't know Then I asked her name and she said she doesn't know, very unprofessional behavior, she is rude and shouldn't be standing at customer service. Please people don't join gym that can't provide good customer service.

Jashan Jayan

Not off to a good start World Gym, there is no said date for opening but you are advertising memberships and have already charged members an initial fee without access or providing a service. I think its unfair that you are continuously unavailable by phone for questions. I understand that it takes time and there are many factors in opening of a gym but some valuable information especially to your member customers would be a gesture of decent customer service.

Hardip Jammu

I've been going to this gym for over a year and it has gotten worse day by day. The only reason I still go to this place is due to the limited amount of members. It would be great if management can review the pain points below. The day staff is helpful and friendly, however the night/morning staff is dreadful. Things I've seen recently: garbages overflowing, blood in the change room, trash on the floors, equipment not repaired for over 2 weeks, weight pins missing on machines, broken/worn down attachments on machines, and a banana peel in a locker for over 2 weeks (checked the locker everyday). My friends and I have reported these issues to the staff and are constantly replied with "its not my job." Hopefully someone can look into these issues and work on a resolution.

John Smith

nice gym fr

Bunty Kumar

Plenty of space available. Good equipments and clean environment. Must suggest to visit if you are a gym freak.????????

Harpreet Mahal

Numerous calls to request for cancellation of membership did not answer . It has been 3 months since I start calling to cancel my membership however they continuously deduct money from my account. Finally , one day they respond and confirm Deactivation of account after so many calls . However, Request to send me an email for confirmation which they never proceed and start deducting money next month onwards . Why my hard earned money being taken in such a dishonest manner ? Never respond to my email Funds taken from account even after cancellation Poor customer service Horrible staff Worst Gym Low standard Wish could give them 0 start if option available

Karen Mallinos

Beware they charge your account years after. They never answer the phone. Beware of your charges.

Tasneem Uddin

Literally impossible to get anyone on the phone. Firstly, my home branch at Kings Cross closed without notifying anyone. I had to go this location to cancel my membership and was told that I should not get charged afterwards. Despite signing off my cancellation, im still getting monthly charges on my debit card. It's been about a week since I noticed I was charged again, and I have yet to have my phone calls answered. Ridiculous.

Gurpreet Mann

I was calling regarding personal trainer everytime when I call she put me on hold and when I call third time she yells at me. Very disappointed.

Tobin Thomas

This is by far the worst communication I have ever seen from a business during Covid. I have been charged numerous times during the pandemic and still no one has rectified the situation. Automated emails being sent that you will be contacted within 5-7 business days, yet no communication what so ever for months. Cancelling my membership.

Izza

I like the gym the only feedback I have is to add more equipment to the women's room a Smith machine would be nice and also it should be 24/7. A full length mirror in the women's washroom would be nice. Update: Called in multiple times to speak to a manager regarding my billing issue I was told she will call me back. I kept waiting and waiting everytime I called I was told she will call back very unacceptable. I have yet to hear from this so called manager. I made three of my family members join this gym, you should really value your customers. I wasn't impressed at all once we are done with our 1 year we will be leaving. I also need to talk to someone about my mom's membership she is sick and she wont be returning to the gym. Hope to hear from someone.

Alexis De Liberato

Good price, but many machines are out of order constantly and there is quite some wait time to use the machines due to the lack of equipment. The female only section is a nice addition for some.

Ashley

Great gym and environment! Always clean, great amount of squat racks, assortment of equipment and the staff are always welcoming and friendly, especially Jae and Ella at the front desk. 10/10 would recommend to a friend. Great place to start your gym journey or continue

K۔B

10$ a month nice deal

karitika k

Pathetic customer services. Representative will never show you full picture. Will deducted the amount from your account without your consent. Will never give a call if you ask them too. Literally paid for three months even after saying that i want to cancel the services. Pathetic place to do business. Cheapest people i would i have ever meet. I would always suggest to rather go somewhere else than to waste money here.

Adrian Simpson

This gym never answers the phone, like come on.. What kind of establishment are u guys running here.

anas masood

Disappointed

Jerry Ariganello

Friendly staff, clean facility, and affordable.

Reshma Bulkhis Kalifullah

I have sent emails to this gym since August 2020 to cancel my membership. Perhaps over 20 emails. I've also called this gym, there financial services and head office- no help over the phone and your lucky if someone picks up. They will not cancel your membership. FRAUD. DISHONEST. UNRELIABLE. I anticipate a class action lawsuit coming towards this gym based on the similar experiences I've read below.

Matt LaPlante

Equipment is in decent shape, lots of the weight pins were missing. The water bottle filler has not worked for years, you can only fill your water bottle with the water fountain which takes forever. There’s a lot of graffiti in the men’s changeroom and there’s only 1 soap dispenser in the changeroom because the other ones were ripped off and have never been replaced. Random holes in the wall, looks like someone’s fist went through it, hasn’t been fixed in months. If not for the price I would have left long ago.

Philip Thomas

Decent Gym.

Lamar Walters

Its great there or early morning workouts!

Lalit Kumar

The best gym and affordable too.

Raj Brar

Terrible gym, the water fountain is broken, the gym equipment is often broken and takes long to fix. Also, the men's locker room is nasty and dirty. I've let management know several times and the response is slow to get stuff fixed.

Inderjit Dhiman

My favourite place to go.

Jaskirat Dhindsa

Garbage gym. Never recommend to anyone. Doesn’t deserve even one star. Taking out money from your pocket for no reason. They didn’t sent you renewal reminder just duduct money.

prabhjot singh

Very good gym, open place,

Arun Grewal

Waited by the front desk for about 20 mins to use the massage chair and knowone showed up. Employees just go missing. End up going home.

Dimple Patel

Be very careful before getting membership. Just wanted to give 0 stars. Customer service and manager (sue) so rude. They charged my account for some other client and instead of giving refund they extended my two months which I don't wanted to do. But no choice. Someone eksesign just like me and without any verification they charge under my account. Must be some one from staff. Really really disappointed. Very frasteting every single day I have to call them to fix matter. Be very careful before getting annual membership.

Samantha Kapoor

Five stars all the way great atmosphere, non judgement peers to work out with, amazing training classes staff and trainers. Most specific Ali is so outgoing and very experienced in his role at this gym he definitely deserve the five star rating and should definitely be promoted this will ensure most acknowledgement of this facility and there reputation. Definitely place to be!

arsh bhullar

I called in to get details about membership, the guy who picked up my call I think it’s either ELLY OR ALI, his name . I asked him what’s membership monthly plan , “You should know it “ that was his answer. I request the management to tech your employees a little bit manners . Thankyou

Aman Bhardwaj

???? great location and 24X7 opens and has pretty much everything.

kungfunewfie555

They closed both my locations during covid neither of them reopened they are still now taking the 11 a month out of my account again for a gym I cannot use this location the only one that's left open in Brampton is not answering the phone so I can cancel my membership. Do not recommend will soon take this to small claims court

Prince Phagwara (PRINCE PHAGWARA)

Best deal in best price

jasleen wadhwa

Stupid staff , not ready to answer questions, sarah was showing tantrums, this lady do not have manners how to treat customer, very impolite, 0 customer service, manager should look into her, she is not willing to give info to the members

jitender deswal

Worst gym maximum machines are broken and even gym are closed now they still charging there customers they guys are just thief every time they deduct extra money from your account and give you poor excuse now after deducting money no one is replying and now after contacting manager she is still not answering from last 3 weeks

ajaydeepak grewal

I called in to cancel my membership over the phone because I have moved out of the town. Had a chance to speak to Ella, who is an absolute delight to talk to and was very helpful in explaining the details of the contract I have with crunch fitness. In the end, she resolved the issues within few minutes. Thank you for your professionalism!

Tayvonn Thomas

They have really nice greeting staff... Gets really packed during peak hours though still a decent gym for the price

Lauralee Benhaggai

The staff here are very welcoming & always have smiles on their faces! I love it, its so refreshing! Great job staff!???????? On the other hand.... Most machines are missing pins (the lil thing that kinda looks like a screwdriver that you use to choose which weight you prefer) It disrupts my workout & others because we have to go around looking for one. The water bottle fill up machine has been broken for months which creates longer waiting times in line for water because we all use the fountain & its super slow.

Peter Gill

Nice quite gym. Although the steam room is constantly under repair.

Cliff Marlow

Terrible gym , after cancelling my membership they still withdrew money 2 weeks after cancellation. They were a poor quality gym before covid hit and they've only gotten worse. Avoid crunch!

Harmanjot Singh

Best place with variety of stuff to do inside.

Varun Handa

Non welcoming front desk staff – at least some of them. Went to get the membership 3 times and got different information at all three times. The guy at the front desk this morning (4 Dec, 2017) seemed to be rude and clearly not interested. Can’t say much about the gym, haven’t got registered yet. Thanks to the staff.

Marguerite Binda

I went to Tread and Shred class this morning at 9:00, love it. I enjoy this class because it's new and different from the normal every day routine, great cardio workout with intervals fast pace and slow pace then you get to come off the treadmill and do some squats, it was amazing can't wait for the next class. Right after that I went do BB & T booth which was also new starts at 9:30 another great cardio/strength training workout i felt great after that class i did learn some different exercises today which targets different body parts. I'm excited about the new classes and l cant wait for what's next. I had and amazing workout and I'm looking forward for Zumba at 9: 30 tomorrow morning.

Ta Vares

Really run down and all the good classes were cancelled.. dont want to see manager who can't even follow the music teach a Zumba class, Dance to the beat or get out

Jagraj Gill

Non-welcoming staff. Slippery benches. Rules not enforced. Cable machines are not maintained properly. Dumbbells scattered everywhere. No one cares enough to post holiday hours on the branch website. A general free-for-all atmosphere. If you take training seriously, go to another gym.

Manu Chohan

Nice gym but need more equipment and free weights

Yasir Nasir

The worst customer service experience ever! This company has been charging my credit card ever since the covid lockdown for a gym I haven’t been too! My closest gym location closed but they switched membership to this location. I don’t even live in Brampton! I have been calling them for the past year and I got no response from either the store number or the online contact forms. This company robs you of your money! Do not join!

jasvinder singh

Need sum legs mechin like kick back for hips

Crush

DO NOT GO TO THIS GYM. They steal your money and will not answer and calls or emails that you send them. The gyms in Ontario have been closed and no one has been able to go to the gym, but Crunch Fitness decided to still charge customers for their membership. Not only that but they charged me more than what I I usually pay a month. I have contacted them several times and no response. Your money would be better spent else where.

Faith C

literally can’t answer the phone. they love to let it ring forever. so 10/10 if ur looking to waste ur time

elishba

I would recommend to report about this company because they are scammers. The gym was closed since Covid started and did not open since and they continue to charge us for absolutely no reason. Not only that they charge you more than the maintenance free. First of all it absolutely does not make sense why are they charging for maintenance in first place, when there is literally nothing to maintain when the gym has been closed. They continue to charge their customers and refuse to response at all. There’s no way to communicate with them whether that has to do with email, contact number, location etc. I recommend to report about this company to the city of Brampton so they take serious action and the customers get their money back.

Lynn Pigeau

The Gym is so much more cleaner since the new manager took over. The staff is inviting and ready to answer any questions concerning the equipment.

Jasbir Gill

i go to this gym at least 3 times a week. Staff is friendly specially Candice who is always greeting everyone with a great smile. I do classes most of the time and find that the classes get cancelled often and no one to replace the instructor. We make the effort to get up and look forward to these but when we show up the class is cancelled sign is at the door. Also any equipment that breaks down doesn't get repaired for weeks.

Sonit Batra

The kind of customer service this Gym is providing is very pathetic. I went to the Gym today in the Morning and the lady named Jae at the receptionist was behaving very rude like if I owe her something since years. She followed racism and argued with me for no reason and she told me to leave the gym inspite I have a membership there. I don't know what the higher authorities have seen in her to put her as a customer service front desk. The kind of behaviour she was carrying was very rude and disgusting and along with me there were 6 more friends of mine who were enrolled there but the kind of behaviour she showed diverted my mind to take membership in another gym. I would advise all of you not to take membership or join this gym as the employees there just don't know how to talk especially the receptionist named Jae.

Katie Nguyen

I like the gym, but why is there 3 people at front desk and still not picking up a phone

A Tms

They need to get better equipment and make sure they have enough weights for the amount of customers they have. Always smells and there are weights just laying around. The staff doesn't even bother tidying up and neither do the customers

Mackk Fitness

A lot of great staff, however they charged me several times after I cancelled and was promised a refund months ago (which I still have not received). It’s difficult to get a hold of anyone to resolve issues at this gym.

Simran Khurana

Terrible Customer Service! I've been paying for my membership from past 3 years. Additionally, they made me pay for the months the gym was not in operation. I basically paid my membership fee for the lockdown period as well. I've called the finance services before to cancel my membership I've also called this gym, there was no help over the phone. I finally decided to visit the gym today and start working out. I started talking to this CSR at the front desk named Jae, she did say she's the General Manager of the gym. I asked her what the protocol is and if they'd be compensating for the amount charged during pandemic. She was extremely rude and started yelling at me, advised I've to keep paying if I wish to continue else in a louder voice she told me to leave. She kept suppressing me with her louder voice and triggered discriminating comments. She kept emphasizing on making a payment, all I was asking was how much I have to pay and how they are gonna help me with the previous payments made as the gym was closed and they kept taking the payments. I explained her that I don't mind paying 'cause I did pay when they didn't even render the services. I just am asking if there's any changes after the lockdown or if they're offering anything in terms of compensation. Instead of advising, Jae kept yelling. Yelling at the client is not the responsibility of any CSR or GM, they are at the position to help people out and not to make them feel inferior. When I requested someone else to take over as I wasn't comfortable, she started acting superior and started using absurd language. Jae is undoubtedly not the right fit for that position and needs to get some training on how to deal with the customers. She needs to work on the way she treat people. Not sure why her behaviour's like that, whether its the personal issues or the upbringing. If its the personal issue, she should keep them aside and be polite while explaining. If its the upbringing, I feel bad for her family. Should've taught her how to be kind and polite and not a racist.

Zameer

Quantity of dumbbells , steel bars are too little, if ur there after 3pm you have to be patience finding them..

Saritha Ap

There is a girl at the reception who is very friendly and smiling. But the experience I had today is worse. I made payment but the guy at the counter was rude to me and said my payment declined. It's their fault that they feeded incorrect card details. I was made to feel that I am defaulting my payments...

Brandy Kroll

Awesome gym with new equipment. Spacious area to work out in!

Gurpreet Singh

Why you guys are deducting money from my account even when the gym is closed!! You guys are robbers.

Devinder Singh

Economical than the big brand gyms out there, doesnt have a swimming pool or a running track. Has only 1 piece each machine for shouder press, fly, row, abdomen etc. So if there is one person doing machine row then you have no choice but to either wait or start doing shoulder press or fly or something else.

Addy Smile

Nice space, the gym has a women's section. Staff does not clean thoroughly.

Eshita Sikder

Womens area needs more equipment

Parveen Arora

Worst gym in every aspect. Think twice before signing up for it.

kamal jeet kaur

I do not recommend this gym. Unless you are good to wait for 15 minutes for each equipment and ready to workout in an overcrowded place. The sold far more membership as compared to the equipment they have. On top of that the staff doesn't cares about the customers or place. Don't fall into a trap of a yearly membership with card fee and twice a year extra fee just to keep your rate the same, which anyways remains the same.

Maiyuran Kana

Well priced. Good value for money. Most of the machines are busy. Only one for abs. No fresh. Tissues. Only cloths to sanitize.

Dee Roy

I am a member but I am in the process of changing gyms. I give anyone fair warning about this gym. It is over crowded but the real problem is gym maintenance. They do not fix the broken equipment for months. Its horrible. I have been a member of a few gyms and this one is the worst. It is so bad Cruch just ran a advertising campaign that if members wrote good things on Google reviews you could be eligible to win 2 free years membership. Just visit they gym before joining and look at all the broken weight machines that should prove how horrible this gym is.

Jimmy Nonsense

Like it here. Gets pretty busy, but that's to be expected.

Navdip Gill

i have been going to this gym for over a year and to me it was fine at first, like every other gym it has things to lift and workout, you will definitely get a good workout. however, if your looking for an inviting and welcoming friendly environment to work out at then this place is not for you. because the memberships are so cheap it attracts people who are not fully committed so you end up getting people who are 100% into fitness mixed with people who half ass their workouts and are not serious and it just makes a bad place to work out. you'll get more value out of joining a gym that may be $30 a month but the staff is friendly and the people who work out there are not all people who stare and judge.

DEEP DHINDSA

Beware guys, cheap costs more and Crunch Fitness is a perfect example of this. They will renew automatically without sending even a notification as compared to other fitness chains who are very transparent and send you reminders. When i joined this facility i asked for 1 year contract and without my consent the representative checked the renew automatically option and when i reached out to them they said you signed the contract. Their member login is so poor that it doesn't have anything of value, you cannot see any receipts , any payment schedule , not even the membership expiry date. They are doing it purposely because this way clients will not have the transparency and will be not be able to cancel the membership so that they can renew automatically and rip you off. Its a suggestion guys, beware of Crunch.

Rimal Khaihara

Value... is more expensive than price. Best price in GTA

Franck Kittz

Since Jae has become manager here, the place has gotten really better! Machines are being fixed and the gym looks so clean! I actually enjoy coming to the gym now that it is more welcoming! She really has turned the place around !

Laura Williams

I've had a membership here for over a year now and its by far the worst gym experience I've ever had. I use to go to GoodLife, and if it weren't out pure convenience of location I would've cancelled my membership here at Crunch back when they were still World Gym. The women's section is a complete joke! It's extremely tiny, oddly shaped walls, which make it really difficult to workout properly without practically being on top of the person next to you! There's hardly any free weights available in the women's section, and it took over a year to get a mirror put in there, and still its small, and on only one wall...in fact the whole gym hardly has mirrors compared to other gyms, making it really impossible to watch your form when working out! The gym is also extremely dirty and unsanitary. The toilets in the women's change room is almost always clogged, there's hair and dirt everywhere, and in the winter salt stains cover the floor. When it comes to the cloths and spray bottles that the gym provides to wipe down equipment there's almost always none available! There's been countless times when I've had to walk around the entire gym just to find a full spray bottle and clean cloths in the bins. And the one thing that I believe is ABSOLUTELY UNACCEPTABLE is that THERE ARE MICE AT THIS GYM! I recall working out one day in the women's section, balanced on a stacking block with a 40LB barbell on my back, when a mouse crawled under the block I was standing on! I jumped off out of fear and could've seriously injured myself. When I notified the front desk, their solution was by offering me a complementary 15min massage...which for the record I never ended taking them up on it. I did not want any type of compensation, the only thing I'm asking for is a CLEAN GYM. Which clearly this place can't offer. 10/10 would NOT recommend. Like I said again, if it weren't within walking distance of where I live and convenience of location I would've left long time ago.

Jag Prakash

Small fees. Big on scorn. Patrons make it so.

Marcos da silva

Staff is rude and unhappy... if you don't like your job just quit .

Kirat Singh

I wish I could give this place a negative rating after having an incredibly unpleasant experience. I asked this lady at desk named Jae for help, she's super deceiving and mannerless woman I've ever came across. Having the chance to talk to her was all about dealing with racist comments from her end and being humiliated by her. I wonder why she's even there at front desk when she doesn't know the way she's supposed to deal with her clients. Gym authorities should be ashamed of having her as one of their staff members. HIGHLY DISAPPOINTED

Matt Butale

The gym is finally opened to the public, Although there are still some final pieces of equipment missing and some finishing touches that need to be made, It feels like the gym is going to have a great atmosphere.

ItsJazmeet

The review by Sapna Sharma is 100% true. The same thing happened to me, I was on the treadmill too during that time. The lady trainer at the gym was was very rude. She said “You NEED to get off the treadmill because a class is coming and we need it.” She wanted to stop our workout so someone else can do theirs. This gym needs to improve by a lot so they can have a 5 star rating. I do not recommend Crunch Fitness to anyone you work experience the same thing.

Jaskarn Bains

You get what you pay for. It is way too crowded and you have to wait a long time to use a machine. The good thing is it is 24 hours.

Muataz Jabri

Scam. They keep charging me and no answer from Cassandra (if she exists)

Jamal A

Went there and it has been opened for a week. There's still a bit of development going on inside but it is a good gym with up to date equipment.

Karan Bawa

Well, a great place to workout and build some muscles ????, is pretty cheap (only 10$ a month) and offers almost everything for a perfect work-out ????️. Due to low membership fees, the place gets too crowdy during peek times and you might struggle to get hold over the equipments ????

Satbir Singh

Good, affordable and big place to workout. Really liked it. But yes, busy most of the time.

Shaunakay

I cancelled my membership in September in person. I received the email confirmation and they're still charging me. They took money from my account last week. I've been trying to call and no answer. There's no customer service or anything to communicate this issue with. This is ridiculous. I should not be paying for anything that I am no longer a member of.

Arvi Mann

@Shivani is best trainer there.

Lisa

The gym is great but it can get packed really quick and you don't get enough time on the machines. The amenities are good.

Ajay Sharma

Great gym at affordable price and lots of space to work out.

Sahil Kumar

Worst gym in world, worst management, Managers are liar, They said we will refund your money as they deducted without any notice, 3 months gone as i have not received my refund, Want to Sue this organization

Pardeep Singh

Worst everytime.. It should be open 24 hrs.

Jagdeep Pannu

Charging from more thn a year even the gyms are closed

Avtar Sidhu

There is really hard to cancel membership I trying cancel membership from last 7 months through email and phone call even to go there still not done

Gurjit Osahan

I hv been there on may 2 and asked one of their staff that when will be the gym ready because they have already charged monthly fees, she replied it will be ready on 15th of may and i went there again so many times even after 15th may and always found opening soon and closed doors ........

Anshul Kaliravna

Worst management, no clips, weights are missing, only 3 carabiners for 10 machines, water fountain has been broken for 3 years

Dharminder brar

very bad service & they guys give without any notice take charge.they have gud idea for making a money

Kashif anwar

I workout early morning and the lady Jae is always there to greet. It was well maintained in the beginning when old management (world gym) taking care since new tool over, its a mess. Hard to find weights as not on the assigned areas (poor lady has to find for morning people, the evening staff not even bother to put them on racks or even gather them in one place. Cables are not even balanced, mostly broken. No handles, no easy bars alot of mismanagement. Complained so many time to front staff during the day, evening also call but no one taking it seriously. Good for money, but not for fitness.

dammy arora

i call them to cancel my membership and they are still charging Even gym is closed too

Fikz98 R

Good hours and cheap price

Harpreet Singh

Worst

Sukhvir Singh

Stealing money,, charged me 2 months fee, even after I sent them bundles of emails to cancel my membership.

Edgar Zevallos

Just signed up and the machine selection is good. The water fountains weren't working properly. After working out and trying to take a shower the faucet was broken and I couldn't take a proper shower. The hanger in the shower was also rusted through and the shower floor was absolutely scummy everywhere. There was also broken drywall with nails sticking out going into the men's change room. You can tell the place doesn't have an active maintenance plan and it was sad to see all this filth and facilities looking un-cared for on my first day esp for the money you pay.

Sarabjot singh

I am using this location since July and morning staff is very coperative. Specially kate and Jae and nate are friendly always. I am having personal training sessions there and have very good results. Highly recommend.

sukhbir singh

*You can take your family member or your buddy for free every time you go to the gym. *Great Staff & Customer service. *Excellent equipment. *My mom signed up First and easy to transfer to my name no problems. They have sauna room, very spacious gym area.

Navdeep Singh (Deep)

WORST EXPERIENCE EVER , WORST GYM

Jahara st.bernard

You guys have the worst level of customer service skills. Very poor communication and unprofessional way of speaking to customers. Especially throughout the pandemic when business isnt as it used to be. The mangement team needs to have a meeting with you guys to work on things like: 1. How to answer a phone and not hang-up on clients 2. How to speak politely 3. How to not sound condescending and egotistical when speaking to potential business. 4. Problem solving skills. For the clients looking to get a comforting experience with service providers who can answer your questions with quality, please save yourself the hassle and join goodlife fitness Thank you.

Nikki Fletcher

It took a month to get someone on the phone. I had to go to the location to get in touch with someone.

Gurpreet jheeta

Cross cable rodes are not to much..cabke rodes are just 1.2.3 .sone time more people want same exercise but no road on cable

JAGMEET SINGH

Worst customer service experience ever had. Staff is so rude. I told them to cancel my membership but still this crunch fitness is withdrawing money from my account. Big Fraud. They really need to update their system of contact, as nobody will reply your emails, calls etc. Poor Customer service, I tried to contact with their all offices & they Manager but nobody have authority to stop deduction.

Tanveer Singh Pannu

SCAMMERS! Don't get into their $10 scheme, you will be paid $60 for annual whether you go to the gym for a month or week. Worst gym ever. Pays you for the months you haven't gone to the gym. Worst staff. I hope google had 0 review system

NAVJOT SINGH

Even after cancelling the gym membership, they are still deducting the money from my bank account. Tried contacting them and they don't deny it but not reverting the payments and neither cancelling the membership.

TYO Basketball

For a new gym I didn't expect much but the equipment is laid out so wrong I literally have to walk from 1 + of the gym to the other just to complete a leg day workout also the machines are broken frequently and there's just not enough equipment to share for all the people that are in the gym like there's literally one leg press for the entire gym and the machines are way too close together and I was charged a maintenance fee of $56 and I wasn't even aware that that was something that was going to happen so I had to pay a sign-up fee plus pay monthly and then a random maintenance fee of $56 honestly I wouldn't recommend this gym to anybody it is cheap and literally that is what you get a cheap facility with cheap equipment that's always broken and cheap service

Zachary Singh

Overall the gym is a nice place. Although, I do wish there was more and better equipment, and DO NOT RELY ON FREE WEIGHTS if you're not a super jacked guy like me then you most likely won't find a dumbbell under 50 pounds. The people who work out there do not care and the staff don't really pay attention as to whether the dumbells are put back in the right spots let alone put back on the rack at all. The price isn't bad but then again you pay for what you get.

Allenn Dacut

Been going 5 days a week consistently for 4 months now with my girlfriend. Great gym, not too busy in the mornings. More than enough squat racks and machines. Staff is awesome, always greeted by Jae and Ella. Doubtful about the 1 star reviews because Ella and Jae have been more than welcoming. Ella constantly jokes around and talks to us and Jae even helped look around each and every machine for a missing rod that goes into the machine we were using. Can’t recommend enough. No issues whatsoever.

Sukhraj Garcha

Affordable price with lots to do, in terms of exercising equipment and amenities. Although 24hrs for only 4 days of the week, theres alot of flexibility for scheduling workouts.

siimplymike

0 stars. Most machines are broken plus they only have like 1 machine for each exercise so ur struggling for equipment. Charged u during lockdown even tho the gym was closed and no one would answer emails or phone calls. This place is a scam don’t waste your time

Angela Novielli

all these negative reviews I signed up today was there in the evening a lot of cardio machines I had maybe a minute wait on some other ones daycare ladies are really nice and attentive I like this place so far

freddie m

This gym WAS amazing before it was under the Crunch Fitness franchise. After it became Crunch Fitness, the gym went downhill. This gym is no longer clean as it used be, all equipment is in bad shape, many machines are broken with no sign of repairs happening anytime soon, if the machine is not broken the pin will be missing, washroom/change room is nasty. Overall you get the impression the gym is dirty, rundown and not looked after properly. Even with the cheap membership options available, this gym is not worth it.

Umesh Rajput

One of the worst locations. The staff as well as the Management does not care about the members. Have been trying to reach Sue Smith their General Manager for last week but no response on phone. Also sent her a email but no reply till date. Worst experience. Pathetic service.

Salman R

Gets the job done. I just wish they would be done the construction. It's been over a year n a half

Sean L

Me and couple other folks waited 2 hours on Saturday and no one came to open at 7

Tavlin Sekhon

Great gym with member ships starting from 10 bucks a month, and it is a big size. They offer many classes as well.

Manjinder Mahil

Candice and shiv are the most awesome girl make me really work it and let me enjoy at the same time ,keep it up girls and thank you

Malav Panchal

I recently joined this Crunch fitness after I had amazing experience with Crunch fitness Hamilton west but this GYM is just good for trade mill. None of the equipment are in any good shape. There aren't full sets of free weights and it is impossible to find the required free weights. Machines have torn up seats and are in wobbly state. Not getting the any positive vibes for workout. 0 star out of 5.

Richard Smith

Great gym going for years,,great employees and great service.

Dave Nagrom

This gym is a dump! They keep inconsistent hours, so you never can be sure when they are open. I just went there, at the usual time I attend, and they are closed, despite stating that they are open 24 hours on Tuesdays. Half the time you cannot find a staff member, and when you do, they behave as if they could care less! The gym is only cleaned whenever they pay the cleaners, which seems to be rarely; and the equipment is in disrepair. If something breaks, it is rarely if ever repaired! Most of the dumbbells look like they have been through a war zone! They removed the clocks when they painted the place, and a year later, they have yet to replace them. The patrons seem to show the place the same level of respect that management affords it, which is, none! The savages that patronize this gym, stick pieces of gum on the dumbbells and weight plates; and inside the lockers. They leave water bottles all over the place. They drop the weights unnecessarily, leaving them in tatters in short span. They refuse to put the equipment back where they found it; and never wipe it off. And why should they? There is no one who enforces the rules. Half the time there is nobody attended the desk, so anyone can walk in off the street. Do not be enticed by the inexpensive monthly fee. You may think that it is worth it, but it is not.

Jaskaran Gill

My membership was cancelled 2 years ago .But i am still getting charged today

saraA16161

I cancelled my membership from August 27 ,2020. The crunch gym is still taking money out of my account in October and September 2020 and did not provide me with the refund they promised from august 2020; the 4-6 week grace period had long passed . I still have not received it the gyms were closed and crunch’s till took money out of my account . This is illegal . I am so very disappointed and angry . I have been trying to cancel my membership from March and no response . I finally cancelled in person after receiving no notice that they were open but after they took $73 out of my account (amidst COVID-19 pandemic and without notice-also mind you the regular fee is $16/month ). Today I have called 5 times and no response they are still taking out my money even though I cancelled two months ago in writing . Shame on you Crunch !

sagar rathore

This is specifically for appreciation to jae such a great person and helpful nature. Thank you

Deepak Ghai

A good gym for 10 bucks a month.

Douglas Borowski

Misleading advertising just like GoodLife. Full of lies and say anything to get you stuck on a hard to cancel contract. You pay for a membership then they charge you a $56 yearly fee?!? Come on you guys suck just like the big boys do. Try to be better and not so screw the customer with a hard to cancel membership contract. Avoid this gym like the plague and find one that values you as a customer and actually looks after the facility. This place looks like the employees don't care.

Shayan Anjum

This place deserves negative stars. Certain staff members DO NOT KNOW how to talk to people. A lady at the front desk was Very rude and disrespectful towards me for no reason and the manager just stood there and watched it happen. I’ve been a customer here for 2 years and this is how they treat me. Do your self a favour, Pay $5 or $10 extra and go to LA fitness or GoodLife for your own benefit

Sukhraj Soor

Poorly maintained gym.

Tariq Sheikh

Its clean and good

Mirza Majid

Best value for the price, clean facility/ washrooms, good amount of machines available & its not so crowded. I don't really interact with the staff, I just go in and do my thing. I workout the most at my workplace gym, So it gets the job done on my days off!

Simon Immanual

The staff here are very helpful. In particular, Sarah is accommodating, friendly and has a wealth of knowledge. Doesn't matter what crunch she goes to and which crunch closes, she should be employee of the year in Brampton.

Guneet Marwa

I'm extremely frustrated! I have been charged now twice since this lock down, and just recently as well. You can't get a hold of anyone and when I did get a hold of a manager after the first charge she kept saying I won't be charged and did not help at all. Such a horrible experience and would not recommend tbis gym at all.

Stella Burns

I was a previous Planet Fitness customer looking to find an affordable gym that has barbells, plates and more heavier weights. if you are a first-timer to the gym. If you know all the equipment well then you should be good to go.

Vince Parreno

Staff in the front are great but most of their machines/cables are always broken

Dee Rowland

Jae is doing an amazing job , congratulations girl ,

gagan deep

I lost my wallet (containing money cash )in gym nobody cares.... even staff is also not helpful

Mr “Sexy coco” Belofante

There is a lady at the front named Jae , she can get it and that’s why I keep coming back , might need her digits soon ????

ryan McKenzie

Do not go to THIS LOCATION. Gym is a nightmare. Dumb bells are a huge mix and match and missing sets. Most machines do not have numbers because are worn out and you can’t seem to take the rod out or in mostly all of them. Don’t usually nit pick but many more issues. No issues at other locations.

Ronnie Campbell

Amazing customer service clean, just wonderful staff, ladies well done ???? ✔ ????

Van N

Pros and cons. Let's start off with the Pros 24hr gym on weekdays year pass is Reasonable price. They got classes for every type of ppl. And the sauna is a bonus!!. Now the Cons l. The showers Stinks and nasty they got 2 water drainage for 5 showers. Meaning if I'm using the shower that drain in my stall. And the next person beside me pee in the shower. It will come to my side???? and the evening Child service Are Inexperience!!! But don't get me wrong. The staff are nice ppl

kamaljeet mangat

This is the worst fitness center in Brampton. They even don’t care about your calls , emails after taking money . I am sending them voice messages and emails to stop my contract that was for one year from last June 2020 they even deducted $100+ for breaking contract and in 2021 still charge me 55$ . I don’t know why. I will give them negative 5 start if there is any option. Be aware guys. Stay away from these kind of bad services.

Dennis Butler

Nice place! Staff seemed a little spaced out but the equipment was in good condition could use a little more of it though and some organizing

Zohaib Rafiq

I wish i could give 0 stars for the amount of time they kept us witing

Satinder Bolla

Affordable price but weight blocking keys are missing on most machines. Washrooms need cleaning more often. Otherwise it is a nice gym.

Manpreet Kaur

It's a fairly good and large gym with almost all kinds of equipment. Staff is a little too busy in their own stuff so don't expect them to be answering your questions if you are a first-timer to the gym. If you know all the equipment well then you should be good to go.

Rajah Bahirathan

These guys continue withdraw subscription even when the facilities are closed during pandemic. When questioned ,got a response blaming system error but never resolved the issue and refunded the money

anmol sondhi

i cancelled my membership on aug 31st, they told me i would get charged for another month so i got charged on sep 15th but now they charged me again on oct 15th. thats 2 months after i cancelled my membership and my 1 year contract was done long time ago as i have been paying this fee for over 2 years but just never went to the gym.

Manny Allotey

Great gym, spacious and welcoming

john bhullar

Great gym at a low price????..lot of space ✌and variety of machines.???? Everything is nice????except ????the washrooms.???? Its never clean..????.soap is always finished???? at basins. Litterly mess everyday. ???? Except this...its a perfect ❓fitness center at an affordable price.✔✔✔

Darrell Stoner

Not only is this location ok but the employees at the fron desk Jae and Ella always give me a warm welcome whenever I enter into the facility. It Makes me feel better before I start my workout, with good energy.

Sumeet Verma

This is the best gym i’ve been too, the front staff Jae , ella and Ali. The most nicest staff and the gym is always clean and on top of everything. There gym are so affordable that you don’t want to go to any gym

Shayanna R

Scammers! Took money out of my account for the WHOLE pandemic even though the gym was closed. Also took the yearly fee and I have not gotten any of the money back. Don’t trust them!!

Karan Singh

Really good gym...just needs more olympic bars for when it gets crowded around six oclock

AI Ishmael

Honestly great gym I love working out there and the sauna is great. It's open 24/7(almost) so that's really convenient, and membership is very affordable. I've been going with my friend who has a VIP pass, but I'm thinking about getting my membership soon, and I'm not much of a gym rat. Wonderful place!

Prabjot Singh Wraich

Worst gym. Be safe and smart, avoid this gym. 0 star

Manjunath Bhat

This gym is very bad. They didn't start on the promise month and didn't inform us when started. Service at the desk is poor and rude

Avi singh

These guys are daylight robbers. Gyms are closed yet they deduct money from our account.

Satyen Pandey

good and economical place

Majeed Samad

Gym is well organized, it has all the equipment needed to get in shape and build the body that you desire. Membership fee is great, cannot find another gym that will match the fees. The management treats you well, spoke to the manager several times about how to improve the facilities. Overall service is great and i will rate the gym 4 stars.

Yad Singh

This location was closed from last few months. I had cancelled my membership. They are still charging me for a gym monthly and annual maintenance fee. I called and requested for a refund but customer service yelled on me. They should know the customer service skills. I will never join this poorly managed gym.

Arshdip Hans

Horrible gym, its dirty, machines are usually broken for a while and the staff is unprofessional

DG GD

Came in today and spoke with a kind girl named Jae, she informed me about my account being with outstanding balance. She helped me fix the account and explained the charges, and make it so I can attend the gym again. Great customer service, I am very happy

upasak garg

I went at the front desk to ask whether the membership has been cancelled because the monthly payment was still getting deducted and instead of helping, there was an employee, ANMOL! who is really rude with me. She refused that I previously told them to cancel the membership and refused to give me the refund. She literally don't know how to talk to customers, maybe she is not taught well and these type of employees should not be hired as their behaviour is ridiculous and not acceptable.

Ramandeep Kaur

I am so disappointed by ur services. They are charging a payment multiple time in one month. Even, they are charging extra money. I am not getting this point. They don’t even have customer service to talk. They are closed from last month but still charging their customer.

Jayson Green

Pretty nice gym, the only thing that is slacking is the equipment. cool staff and manager, Ali. Love his positive attitude towards the gym and his respect towards the members. You have a bright future ahead of you, good luck in achieving your goals!

L J

The worse gym I’ve ever been too. Half the time there isn’t anything to wipe down machines. Also in the summer their AC hasn’t been working. It’s too hot to workout without risking passing out. The place stinks. Never signing up here again.

Shivani Dave

All gyms are open except this..i dont know what they are upto.. first they closed kingcross location without any notification No mails noting. Even here its the same no emails or msgs to let clients know that why they are not opening after the given permission .pathetic and just fed up with this crunch .even they do nor reply to emails neither any contact info given except that stupid number which they never answers. Do not a deserve 1 star as well.HORRIBLE

Ruhaan

Good price but inconvenient weekend hours

Justin Singh

Equipments good, decent sized and not too packed during the day

Althea Nelson

The gym does not believe in cancelling membership. I've been trying to cancel a membership for a whole year. A manager wrote me the other day asking if I remember who i spoke to the time spoke to them. I believe she feels they play a important part in my life. Maybe a long lost daughter ???? why would I remember something as such. mind you the location that I was signed to is closed down over a year ago. Runnnnn from this gym there no good.

Gurwinder Kohala

Worse gym and more than worse their customer service . I already hold my gym membership bcause of covid its not safe to go gym but they still took 2 payements from my credit card .i called 50 times . But no one bother to answer my phone .now they are saying will take 6 weeks for refund . This is so unprofessional and unethical way of doing bussiness . Lots of gym s in the city .trian yourself there but stay away from this unorganised staff pathetic customer service .

yu sa

Was better when it was Worlds. Staff and owners dont care about anything.

Tz Aspire

Very dishonest and unprofessional service. They don’t answer your calls. I am not able to cancel my membership since last year and yet they still charged me annual membership fee when the gym is closed. After getting fed up I had to call the bank to stop the payments.

Sameet Patel

Good for the price offered. but populated after 5:00 peak time and number of equipments are less

Mansoor Majid

Membership fees is very economical. I think that is the reason they can not provide wifi and can not improve atmosphere.

Waqar Masood

Highly unprofessional and unethical people. They have taken my friend money for OVER a year! And are not returning any money for the GYM that was closed in locked down. He spoke with Melissa Mccallum who frustrated him beyond human belief! NEVER go with them as they are crooks!

Harbaksh Singh

Considering you can get a membership for $12 a month it’s pretty good. If you go in the evening you will have to wait for some of the machines/equipment. However, if you go in the morning or mid day its fine. They gym can spend more money towards fixing the machines!

Kathryn Tumanguil

The place can get busy, but you can still get a good workout done. It would be nice if people cleaned up after themselves (in the change room/washroom and workout floor).

tony maningo

Love this gym! The morning staff, Nate andJae are amazing.

Foysal Motaleb

Gym is still charging me when is shut down during COVID. I ask to cancel my membership back in September due to COVID but they still didn’t it cancel the membership.

p kaila

Love this place, great for strong quick workouts and never disappoints. Above all that is the staff they are amazing and always professional and very welcoming. The best of them all is Ella and Jae they are the best and will always give you motivation to workout :)

Adam Ament

Jae is the only thing keeping me coming to this gym

Veronica Campbell

Crunch, Billy Blanks back in the days, I still have the VHS, my daughter works there now and I ???? where's it coming from and I hope it goes much further....love my work out , love Crunch ????????????

Dalir Shah

Firstly, they closed the Kingcross location without informing me. Secondly funds came out of my account after my membership had been cancelled. It’s been over 4-6 weeks and still no refund. Bunch of clowns who run this place. Regret even coming to this location. Seems like they try their best to rob customers despite COVID 19. Disgusting and uncalled for.

M P

They been taking $ after I canceled my and my wife’s membership year and half ago how many other people same we need to take this crunch to court for fraud and theft leave review we will have more idea as to how big this fraud is plus keep your cancellations emails handy let’s make these people pay for their wrong doing I see lots people already I will leave my email then we look after if we can get our hard earn money back couple days I need

Amanpreet Singh

Ali, Jae and Ella are the best! Always a delight to come in when they are here! Very warm and welcoming morning staff! I have left my other gym just for that!

Calvin Duong

World gym was a great gym when they first started their business up. Then they changed brand to crunch fitness and the gym is never regularly maintained. Gym epiupmemt always out of order and waiting period for equipment can take half an hour to get a hold of sometimes. At the end of the day I don't care for the service at this gym, but at least have all equipment usable at 80% of the time. Update still poorly maintained equipment and a water refill station that seems to never be in actual working conditions

Jayesh Patel

As per my experience between fit for less and world gym i prefer world gym . Big area and it is good equipment. Good price but they charging extra $20 per year for low price and $20 membership that is just unnecessary. They should open longer time on weekend as most people have time on weekends. Staff is ok they doing there job. I will give 5 star when they will open longer time on weekends. Now 5:30 Saturday morning and i want to go to gym but they open 7 am. 7 am to 7 pm is not enough at leat 5 am to 11 pm.

Barinder Dhillon

It really can't be beat for the price. Spacious and has a variety of exercise equipment. It can get really busy during peak hours but that's to be expected. No complaints from me so far. Just keep in mind that it is a $10 gym so adjust expectations accordingly.

Ramanan Rathakrishnan

I understand why there are no cameras in the locker room, but why are there no cameras anywhere else? I had a lock on my locker and triple checked if it was locked cause I'm paranoid like that, and still someone managed to break into the locker and steal my wallet. Fine, that's not the gyms fault. But why do they not have cameras anywhere else in the gym? A very frustrating experience and quite frankly I do not feel safe or comfortable going to this location anymore.

GHULAM GILL

Its good for workout.price is affordable.

Dylon PL

I have recently started going here with my 15 month old. The kids section is great -Taranpreet and Soma both are great and very caring. My daughter loves them both and I can work out worry free when she is with them. Gym is great with lots of equipment. The reason for my 4 star is women section is very small with no weights. There are machines that no one uses. I think they need to remove those machines and put some more weights. It's hard to workout outside in coed area because guys take over most of the area and there is no space left... They really need to work out on their women area considering many women would love to workout inside if they had more space..

905 Beats

Worst experience with the crunch brampton north. I had membership with them back in2018 or 2019’s and they deduct $214 in2021 without any notice or information. Don’t go there coz there is no way to contact them

Jack Swan

The only reason this club deserves a 5 star is because the great service of the manager and some staff, aside from that reading some of the hateful comments people need to understand that the manager is doing their job, if something is going on outside of their ability which i notice, thats when the higher ups need to step in. PS congrats on the manager position Ali! Well deserved.

Jasmine Kinzie

Is this company seriously gonna ignore all the reviews left on their website and not help their customers. There are so many customers below who have left several complains including me and they are so good at robbing and refusing to communicate. WHAT ARE YOU CHARGING FOR and WHAT MAINTENANCE FEE, for gym that has been closed for more than a year what are you possibly maintaining there ????????????????

Leon Sebastian

Price is cheap but for obviously reason. Not the best maintained gym I've been too. Staff is ok, but not the most friendly people ive meet.

Esha

I’m frustrated, disappointed and will take serious action for not communicating with their customers and still continuing to charge.

Himanshu Tangri

They steal money out of your CC even when your account has been closed with them. Do not join this gym.

gorgeous kaur

If i could give a zero star i would. Charging the fees when the gym was not even open and even after closing the account last month - i am being charged. The staff is so rude and charging extra fees. I would not recommended anyone to become a member there.

Jordan Gouri

I put up with the flaws with the basketball court... One side is a few inches short and the other side; the backboard leans left which in turn makes the rim lean left.. Its annoying.. Its an easy fix that they dont deal with

arslan ahmad

Some staff members are too rude and not ready to sort out and solve the issues calmly. They just statt shouting loudly. I brought more than 20 guys to this gym but i think i have made a big mistake. A respectful person cannot deal with such a immature staff and specifically unrespectful. I really want a head office to take this seriously. I felt ashamed while talking to their employee he was talking too loud and wasn't ready to appologize. After All this happened, I cancelled my membership for the next year.

Harmeen Virdi

I live in brampton and as everyone knows that the gyms are closed because of the never ending lockdown, crunch has charged me on my credit card as well as deducted fee from my cheqin account. Reimburse my money or else i have to go to consurmer protection. Already we people have lost our jobs and now you want to auck away our remaining money. RE-IMBURSE MY MONEY. How convenient, there is no phone number as well to contact them

Scott MacBean

Avoid this Company at all costs. They have charged me $80 bucks twice through the pandemic when I couldn’t even use the gym. They also closed down the Brampton south location without even sending out a message that it was being closed down. I left voice messages and left emails through the websites but no one called. The only thing I recommend is doing a stop payment so these desperate owners get no more money from me. I will ensure everyone avoids this Company so they don’t get screwed . Be warned DO NOT sign up. If anyone from Crunch reads this please give me back my money.

Abdullah Khan

Gym is pakced. Especially around new years lol wonder why? Cheap memberships. Decent amount of machines. Sauna, showers, lockers, basketball gym could be better tho

Andrew “#TooManyHobbies” De Almeida

I'm a World Gym member for years now, and recently started going to this location. The staff are great, the gym goers at this location are majority newbies, and I will say at times are foul. That can't be controlled, since people suck and will be everywhere. The part where I give this location a 2 and not a 3 or even a 4, is the fact that they don't make good use of their giant floor space, and to top it off, don't have even enough bars to fill the racks and benches there, which is as basic as it gets.

Singh Rajinder

Farud they don’t cancel membership stay away

Lucian Hetea

It's an ok gym for locals and those living around it! It gets packed between 6-9pm, which most of the people would go to, but even their eliptical machines and treadmills are not up to par(check weight-loss program on any of them it does not work) also their classes are not that good! I would rather spend a few extra bucks/month and get a better gym. If You plan to go for the basics go for this one otherwise go to to a better gym!

Ravneet Chahal

THIS GYM HAS THE WORST EMPLOYEES EVER! THEY YELL AND SHOUT AT ANYTHING YOU ASK THEM! THEY CHARGE UNREASONABLE AMOUNTS EACH MONTH EXCLUDING YOUR ORIGINAL 10 OR 20 DOLLARS. SOME MONTHS THEY CHARGE AN ADDITIONAL 35 AND THREATEN TO CALL COLLECTION AGENCIES. I WILL NEVER BE COMING BACK TO THIS GYM AND I HIGHLY RECOMMEND YOU DO THE SAME THING, THERE ARE MANY OTHER GYMS IN THE AREA THAT ARE WAY BETTER!

Dima Ugoh

Trash management. Crunch needs to find a way to allow customers to sort out gym membership issues with people other than management at their gym. 1 star is me being very generous.

Foreign Travels

I tried to get a tour of the facility but before that would even happen, they asked for my personal information....just for a tour? come on now. Ridiculous.

Ali Abo Saada

Basketball court is not the same as the picture, it is complete trash please do not get a membership here if you are looking to play basketball.

sukhdeep singh

Worst gym experience Scammers steals money have been charged 90$ fees two time during lockdown never going back no reply nothing

Tasneem Taswir

Not 24 hours as promised. Horrible hours for people who work late. I left goodlife for this? No mirrors around the gym. No tv. One small mirror in womens washroom. Ladies side of the gym looks like im in someones garage. Urghhhh im so upset i changed

Deeba Amreen

Today I went there some workers r still working ...i think final touches...they said by next week they will be opened. After reading the reviews iam thinking that whether i have been cheated by them...Keep Fingers Crossed Hope they will open Soon. I will come again n give them 5 stars if they start on time

Harman Goraya

It is a great place for workouts as it has a variety of machines.

Christine S

Teach management how NOT to lie to their customers about promotions that are being posted on social media and that they don’t exist. I addressed a concern about not receiving my promo gift card for purchasing a gym membership on Boxing Day with the manager, and she flat out lied to me in email (Yes I have written proof), that there was no such promotion that day. I requested her to give me the number for head office, in which she did not even address. I asked why she lied to me with proof of the promotion on Facebook, and she again did not address this. No apology or anything. Really disappointed in her management style. Not to mention... when I renewed my membership - they made me pay the fee for the fob thing ... and didn’t even give me a new one. So why did I pay 20 dollars extra for something I didn’t receive ?

Vyas Marmik

Even though it's big, gets really crowded in there. The people at the front desk doesn't even play any good songs

ll Dhaliwal ll

If you looking for a cheap gym. This is it. Hiwever be careful they charge some extra fees twice a year. Also, be prepared to deal with few things- no one cares to wipe off after they use equipment. No one cares to put back weights or dumbbells back. No one cares basically... just a cheap place to do your routine work outs. Its way overcrowed as well.

Sara Khan

My kids love coming to the gym, the evening staff Soma and Taranpreet are so friendly. I trust to leave my kids with them! They are great help I recommend you check the gym and daycare out!!

Krystal Graham

A year commitment which turns into a huge huge huge hassle to cancel. For goodness sake do not commit to this and then move because cancelling will be near impossible. Why pay for 9 months of not using a gym when you can pay for 10? Staff can say one thing to you and management says, "well that's not right, no" when you say that's what you're expecting to have happen. No apologies for the miscommunication. These are your staff telling me these wrong things - this is not my fault that this hassle is happening. Even when I went to this gym it was so-so. The women's only area is dungeon-like, the equipment goes missing. Do not recommend this gym to my least favourite friend.

Daniel Ferreira

This gym has alot of issues when it comes to there registration fees and contracts. I am not bashing the workers of the gym as it is their duties to issue what the owners and creators of this gym ask of of. If you are planning on staying at this gym for at minimal a year then sure take this upon yourself as the equpitment is not bad and the trainers are great. HOWEVER if you only plan on signing up temporarily and leaving within a few months this gym requires you to sign a contract that tells you you have to continually pay their fees monthly and this contract is non voidable unless you read the contract carefully as i did so. Planet fitness does not require you to sign a yearly contract to use their facility... but this gym for financial reasons do so. I would not recommend this gym unless you plan on being there for at minimal a year.

Hamid Ahmed

Melissa Mccallum is the lady who is so rude and unprofessional. She has a bad attitude she doesnt want to work

Andrew S

I was a previous Planet Fitness customer looking to find an affordable gym that has barbells, plates and more heavier weights. This was the best gym that fit that description. It is affordable, runs 24hrs from Monday-Friday and the gym has plenty of space. The downside of the gym is the equipment, this gym was a previous World Gym and some of the equipment is cracked/damaged. Most of the machines have missing pins to adjust weights, and there aren't enough ropes, handles, EZ grip bars, straight bars, etc for the cable machines. They need to bring in new equipment. Overall, being a member the past 3 months, this gym does motivate you to be better and improve your overall health. If you're looking for a gym that doesn't break the bank, this is an option for you.

Duhhniesha

STAY. AWAY. FROM. HERE. DO. NOT. GIVE. THEM. YOUR. BUSINESS. I. REPEAT. DO. NOT. GIVE. THEM. YOUR. MONEY. GARBAGE FACILITY AND GARBAGE CUSTOMER SERVICE.

Justyce Lee

I was in line to renew my membership today and I saw the poor girl behind the desk get yelled at and belittled by another member of the gym. All she did was explain what a charge was on their account, and the member lost their mind on her. She kept it professional and kept her composure. All I can say, is if that was me, I definitely would not have taken it so lightly. This also is not the first time I have witnessed such behaviour. Members like that should have their memberships revoked for being so ignorant and disrespectful to the staff who are just doing their jobs. 5 stars for the amazing customer service from the ladies at front desk!

Gurbinder Sandhu

Sanitizer bottles empty all the time best place to get COVID, crowded, wait 10 -15 minutes to get your choice of dumble weight. Notify to staff, but who care attitude.

Faisal J

Absolutely horrible customer service. They will provide false information and when you correct them, they get rude. Management doesn't care how their staff is or the level of service. Broken equipment that takes weeks to get repaired. Dirty change rooms and equipment. Definitely cancelling the membership. Would NOT recommend.

Harpal Brar

There staff is really rood they are not helping when you want to cancel membership I cancel my membership .they still taking money from my account when I try to speak with then they are not listening..

A Y

Been going here for 2 years and I love this gym. The membership of this gym is affordable. My favourite part of this gym is that the women’s gym room is huge and there are so many machines available. This gym is worth it’s money. ????????

Gurjot Dhaliwal

I joined cus of the hours, it was 24/7 now they have shortened the weekends to close at 7 and are constantly shortening weekday hours, DO NOT RECOMMEND

Bruce Williams

Everything people are saying about this company is true. Their gym is closed and yet they continue to charge people for services they're not providing. I just checked my credit card and there was two charges this month from them. Talk about extremely shady business practices with no one from their organization answering any phone calls or emails.

stuart attard

Similarly to some of the recent reviews of this place, in April 2020, I had tried to reach out to cancel my membership as I could not afford it anymore and in anticipation of gyms reopening, I knew I would not be comfortable returning in these circumstances. There was no response to my emails, contact forms and phone calls. In early September of 2020, I went IN PERSON to cancel my membership after again failure from Crunch to reply to my phone calls, emails, contact forms and social media messaging. I was sent a confirmation of this cancellation through a document over email and was informed a 30 day notice was needed to cancel and therefore I would be on the hook for another months payment. Despite my efforts to contact them in the summer, I bit the bullet and conceded. Sure I'll pay another month as long as it means this is cancelled for good. October passed and what I thought was my final payment was charged to me. It is now November 2020 and I am still being charged for this gym. With another lockdown just before Christmas they have once again gone MIA and will not reply to any contact, so I will try them here as well. I would not be surprised if this does not get sorted until well after the new year. On top of this, the gym was never very clean or pleasant from a hygienic standpoint to begin with. Usually there were many broken or out of order machines. It is crowded, noisy, and rundown.

r

Worst location. Would give a 1 if I could. Cancelled my membership months ago with a zero dollar balance, even have proof from the gym of the cancellation since they emailed it to me, but they continue to keep charging my credit card. On top of that they won't pick up the phone and last time I called they said "to figure it out with the bank". Literally, do not go to this location at all. Join LA or Goodlife instead. Fraud!

kulvir kaur

Just wanna give 0 star. There is something called customer service, which i didnt get here. The manager sue doesn’t even bother to reply to your emails and concerns.

Johnny McLaughlin

Very unsatisfied with this gym lately. I used to be a very happy customer going on 3 years of membership. Lately I have found the gym to be very disgusting in terms of hygiene. The showers are literally growing mold and look like they haven't been cleaned since 2020. Furthermore, no one wipes down equipment when they are done, and all the urinals and toilets are closed with only one available. which also looks like its used with pee and fecal mater all over it. Will most likely be looking into other gyms..

Wee TRIVEDIS

Worst gym ever. We cancelled membership back in Feb 2020.. have a confirmation email from them they won’t charge anymore as cancelled. And they still charged in Aug 2020 on my visa

IPTV DGEN

Bad and worst services. I ll never recommend to anyone. Staff are so rude.

Luis Maharaj

First of all i would like to point out how un sanitized this gym is, half of the time the janitor is either walking around and not doing their job or working out. Don't get me started on the front desk staff, this place has no proper management, either the manager is there or sometimes they dont even have a manager. It seems like the staff has no proper sales experience in fitness, it like they just want to sell a gym membership and leave, they dont even acknowledge the customer.

Bobby Brar

Terrible gym terrible service i got a 20$ membership thinking i could use other world gyms but no thats not the case at all dont waste your money these greedy bastards will lock you into a stupid agreement and take advantage of you -15 out of 5 stars i hate it

Rehana Shah

Needs new equipment, I have been attending this gym for 2 years now and they haven't replaced any of the missing equipment or the ones that are broken or worn out. That's not fair for the people that pay for the use of the gym.

IDownI

Staff is the only OK thing. Equipment old, water bottle station not working and people smelly.

Krystal S

I'm currently a memeber at this gym, I havent been in about a month. I called in yesterday morning at 10:45 am and a lady answered. I called asked to be sent a schedule of the classes being offered at this facility since there is no information about class scheduled online for this partibular location. The woman who answered the phone told me the following "You need to google Crunch fitness because we are changing our name, the class schedule should be there and its crunch, you know like the candy bar" and then she hung up the phone. Extremely rude and un professional. So I went online to crunch fitness and searched for the peter robertson location and ofcourse, no class schedules are posted. Thanks for helping- but not really helping me at all.

Dave Bhoj

Crunch Fitness is deceitful. I've contacted them repeatedly to stop taking my money from my bank because I was no longer interested in membership but they totally ignored my request. The manager, Julie, is an awful manager. Just awful experience.

Kamaljit Sekhon

Not enough machines. They reserved machines for class. I couldn’t get machine because I was not member of class. But I have membership.

Raheela Ahmed

This is my 6th month in this gym and today was a pathetic experience for me. Louisa was at the reception today and she behaved very rudely and aggressively with me. There was some problem while scanning my and my daughter’s card. I told her that I have registered with crunch and have already paid my annual fee. But she kept on talking to me in a really rude tone. When I told her this she said you are not my mother and I can make you leave the gym. I told her to check the records and that I have registered with the gym. I also said even if there is some problem you can address the situation calmly. After that she told me around 3-4 times to get out of the gym. She only calmed down once I showed her my receipt but still she never apologized for her behaviour. Whatever the mistakes in the records were it was because of the guy who registered us but she created a scene without any reason. I am hugely disappointed at your pathetic level of customer service. This is no way to treat a customer like this. Also all of this situation was created by her in front of my guest which was really embarrassing for me.

Sukhbir Johal

Good place for exercise and also cheap. Sauna, tanning room but no pool.

Sandeep Sharma

Cleaning towels not available for most of the time. Basket remains empty most of the time. If cloth is available then cleaning solution bottles are empty. People are coming to gym for fitness. Not for catching flu from any fitness machine.

Siciel Youssef

Nice people and has everything

Jean-Joel Pierre

The gym needs some TLC but the morning girls, Jae and Ella, make my visits here worthwhile.

Pardeep

New member here, great value, good size and the only downside is equipment repair times are lengthy.

Navjot Saini

Waited for like an hour to get my turn in the gym. There should be appointment based system in this Covid Situation.

Pradeep Narayanan

I went to sign up for membership last week but the staff there had a "don't care" attitude, reluctant to provide information and the place was badly maintained. I took a tour and saw the place quite crowded and disorganized...the lockers and the change rooms had dirt all around, which left a very unpleasent and a bad impression overall. I eventually decided not to join, I have been a Goodlife member for about 8 years and though they are a bit expensive, but am better off sticking with them, paying the price and getting the right services, cleanliness and being serious about fitness...

Ronny P

Poor maintenence.

Chris Benitez

You get what you pay for I guess. Its cheap and a decent place to get some cardio in. Weights and machines are always full but if you really want to use them you can as most of the people here are friendly. My reason for the low review the gym feels like it is literally falling apart. There are holes in walls, wobly and out of service machines, busted soap dispensers and water fountains and just general uncleanliness of the work out area and change rooms. The employees are nice, but I feel the managment does not invest in giving them to tools to do their job.

Uzair Vag

I don’t workout I just like to stare at the people and they look fit

Dylan Pithia

charged me $157 when gym is closed. Been over a week with no response.

naureen shah

I went there, to check the place out since its very close and the membership fee is very affordable. People were getting registered, many on the machines working out peacefully, I asked for a tour which I got right away from a manager , very large and comfortable place with many amenities which I feel is important to check out before someone signs up for a year. I like it alot so I am signing up from Aug 1st because by then they said they will have classes starting like Zumba, toning etc, also have a basketball court! Long hours, a complementary fitness consultation, take a different friend everytime you go to workout for free, take classes, get day care for kids if you need, price is right(VIP Membership) -what the hell else can the most discerning client want! Looking forward!!

A B

Their phone message says they reopened in July...but there's no option to speak to someone at a desk. It plays you the "we're opening soon cAnT wAIT tO sEe YoU" message and the call disconnects. Even despite all these horrid reviews, I wanted to try and come back in because this gym is conveniently close to me and I'd been going here for years pre-covid. Their lack of service settles it. Another long term customer gone ????

jugraj singh

Very bad experience. Staff so rude! Let me know if I can give them rating in -0!!!

Tiffany Omar

Really great facility that includes a sauna! This gym is affordable and has a great atmosphere. Always has lots of equipment that is ready to use.

try me

Very busy

Chris R

Was at the kings cross location before covid but when they closed and I started going to this location, it was quite the change. But a familiar face is always a help. Sarah was great at the other location and this one as well, very straight forward and very helpful. Helped me out when I was down on my luck. 100% recommend

Buzzed_thecityfan

These people charged me for nothing. I have not stepped a foot inside for over a year and still charging for membership.

Sarabjit Singh

Deserves less than a 0 star. They dont response to phone, no response for email.When you go there they will says systems are down.But for payment they always deduct on time.

Jiyoung Park

They never pick up the phone - Charged me 85 dollars and been 2 months and money hasnt been refunded. Pick up the freaking phone -_-

Zubia Naeem

They charged my husband 3 times even when the request for cancellation was submitted. Ali the manager is highly disrespectful & Melissa the girl who deals with the request is extremely unprofessional.

Eisha Business

As soon as I’m done getting my money back from this company I am refusing to go back there or recommend to any of my friends or family. They have no customer service and there’s no way to communicate with them at all. They continue to charge their customers when the gym never even opened since Covid started they charge you more than maintenance fee and it does not even make sense why they’re even charging for maintenance, and there’s literally nothing to maintain in a closed gym. When you call them their voicemail says that we have put your membership on hold even though that’s a lie. They continue to charge you for absolutely no reason and as if you are getting money from trees. This is our hard earned money and they think that they have right over it. I would never recommend anyone to go to this gym ever again. I’m gonna to fight for my money back for the entire year since Covid started. And I would recommend to report them to city of Brampton. I didn’t just try to contact the Brampton location I tried to contact every location in Ontario and still no response.

Sabina S

Like the gyms overall environment, awesome music like an in house DJ and always makes you feel pumped . Front desk staff are awesome and so personable . Remember your name and always address concerns and needs . Special shout out to Ali for his awesome personality and work out tips. You guys rock , keep it up! GoodLife has nothing on you guys ????

Tommy Azevedo

My wife goes here and she says she loves everyone she meets she comes home late which is fantastic for me and sometimes the next day ! 5/5

Faraz Khan

I was member of crunch fitness for long time they are good and friendly.

Sonu Shah

Best place for the gym

Craig K

Havent used the gym since March and have been actively trying to cancel since with no success. Charged close to 100$ since. They don't provide any contact details for head office and takes weeks to respond to email queries.

Duyen Tran

Do NOT sign up for this gym. I have been trying to cancel my gym membership for weeks and they make it nearly impossible. I went into the location and they said I had to call a number. Every time I call, I'll wait 25-30 mins with no answer. I have also emailed numerous times and they still have not gotten back to me. SCAM.

Ak Singh

I just love the morning staff thanks to Nanhli and Fari my daughter loves coming there now. Last year staff sucked I could tell my kid's never wanted to come now kids love going to the gym

Jaskarn Gill

I cancelled my membership over 2 years ago. They still continue to charge me. I called this location several times and everytime they will tell you that they’ve “cancelled” ur membership. Absolute scammers.

Siddharth Vashist

Few areas under construction but gud gym...helping staff.

Jethalal Gada

I advise people to be very careful before going to this place. In case you're looking for any help, you shouldn't even think about seeking that from staff or manager, especially Jae, so called GM. I'm just so disheartened with her lousy customer service. I've been harassed. Not working on her discriminatory remarks prophesy a lawsuit against her for belittling remarks

Nav Singh

A crunch fitness counter attendant just picked up my call from north Robertson Brampton location!!! I asked him his name he was rude and just cut my call direct . I recognize his voice on a serious note i want to file a complaint against this behaviour! If this the manager of crunch fitness contact me personally i need to talk about this misbehaviour now!! Time was 1:58 pm in afternoon Tuesday 16th November 2021!!

Shaniece Ebanks

They close way too early on the weekend.

Debbie Suzie

The owner of this location is CHEAP. LIKE SUPER CHEAP. LIKE HAS NO SHAME CHEAP. THIS GYM & THE BRAMLEA LOCATION IS FALLING APPART AND THEY DO NOTHING. ALL THE EQUIPMENT IS BROKEN IN SOME WAY. THERE IS NEVER PAPER TOWELS IN THE DESPENCER, SO NOBODY CLEANS THE EQUIPMENT. SAME OWNER OWNS THE BRAMLEA LOCATION AND THEY LIE TO ALL PROSPECTIVE MEMBERS TELLING THEM THAT THEY ARE WORKING ON FIXING THE STEAM ROOM, I HAVE BEEN A MEMBER FOR ALMOST A YEAR AND THEY STILL LIE TO PEOPLE TELLING THEM THEY ARE GOING TO FIX THE SAUNA. OWNER SHOULD BE ASHAMED OF HIMSELF. HE DOES NOT CARE ABOUT THE BUSINESS HE OWNS IN ANY WAY. IF YOU DONT CARE, SELL YOUR BUSINESS TO SOMBODY WHO DOES... YOU CHEAP SPINELESS GOOF.

nitin mahi

Fee duductions even after canceling membership

dania ak

Private women’s section. Great price. Needs to be cleaned more often.

Muhib Mansuri

You don't wanna go to this gym. Unclean environment and bad staff. Lots of things broken, water fountain fallen off the wall. The worst.. consistent overcharges and no refunds!