DO NOT CHOOSE THE YMCA AS YOUR DAYCARE!!
There is a way better facility up the street at Church and Kennedy in Brampton that treats the kids amazing and shows the parents respect, plus your kids don’t just play all day, they actually LEARN! And you get a daily report that tells you everything your child ate, how many diapers changes and you even get pictures throughout the day! It’s called Mini-Skool: a child’s place. I have a lot of safety concerns with the YMCA daycare facility. Just because I forgot my key pass the director Kristine would not allow any teachers to open the door for me even though my child has been attending the daycare for 6 months now, and they all know who I am. If this was someone who did not know me then I could understand, but she was doing it to be a rude, mean, person. She purposely advised the staff not to open the door for me because I need to learn not to forget my pass which I heard her say through the door when she saw me in the window... as if I’m a child. I have human error and forget things sometimes. I’m a hardworking parent and very tired, pregnant to top it off!! Also, when I went to the front desk to complain, they were basically implying that because I’m someone of colour I’m acting aggressive; I have been a business woman since I was 20 years old and know how to conduct myself- I have never been violent and I’m sure their video camera will prove my behaviour was not hostile at all. The fact that they even reacted this was in general makes me feel so unsafe bringing my daughter there knowing they would withhold her from me so easily and I had to pull her out due to my concerns. This is very saddening that I, a PARENT got treated this way while trying to pick up my child after a long day of work. Also, my child’s nose is always dirty as they do not clean her, she has been constantly sick since she started at the daycare including a lung infection, and the facility just recently had whooping cough passing around. They are not very accommodating nutrition wise as my daughter is vegan and if she does not like what they offer her then she will just go without eating, every time I pick her up her diaper is full and she has had 3 diaper rashes since she started. I am very disappointed in the care provided from the YMCA.
This is the response I got a MONTH later:
General Manager:
Good afternoon. I am responding to your concern regarding entry to the Brampton Union Child Care Facility.
I understand it is distressing when passkeys are forgotten. We do not have a door monitor at this site to allow those families entry upon arrival. There is often a lag period until someone is near the front door.
While I understand Kristine’s desk is in the entry facing the door, she is not always at her desk.
I apologize for the inconvenience you experienced. I strongly encourage you to ensure you have your pass key with you to avoid waiting for the door to be opened.
This is a relatively new system (about a year now) so it does require a change in routine so that the pass key is with you when you arrive.
Once again I do apologize for the inconvenience. The best solution is to have your pass key with you.
Thank you
OBVIOUSLY THE YMCA ASSUMES AND DOES NOT INVESTIGATE - they protect employees before parents. She was sitting at her desk with 2 other teachers and told them not to let me in. This is proof they have no respect for the people paying for their services the same people trusting them to watch their children while they go to work.... PATHETIC!!