We have all the feddbacks of people like you who are purchasing the services and products of Fitness Avenue (Gym) in the territory close to Beloeil (Canada).
Nowadays the business receives a rating of 4.4 stars over 5 and this rating has been based on 127 reviews.
You must have seen that it reaches an feddbacks average is really positive, and it's founded on a high number of scores, so we may say that the score is quite reliable. If many people have bothered to leave their score when they are pleased, it works.
You know that we don't usually stop to place reviews when they are correct and we usually do it only if we've had a problem or issue...
This Gym belongs to the category of Exercise equipment store.
Best service ever. Products are as described☺️
(Translated) Nice training equipment but many out of stock (Original) Beaux appareils d'entraînement mais beaucoup en rupture de stock
My first visit, won’t be the last! The prices here can’t be beat and the staff is more than willing to help with anything from finding the right equipment to finding an alternate solution to a unique problem.
Every piece of equipment I buy has to perform 100% for my personal training clients so I didn't think twice about traveling from the North Shore to meet and talk with Gordon at Fitness Avenue Longueuil. I was super impressed with the quality and variety of equipment in the store during Covid. Gordon really takes his store to heart, gives excellent customer service and answered all my questions about the equipment and the brand in general. I walked out with a heavy duty Air Bike that will serve my clients and I for years to come. Will definitely return and I highly recommend this store to anyone looking for serious equipment and a great customer experience.
Fast shipping, friendly staff, very reasonable prices and quick email response time. I'm a returning customer as I'm very happy with the products I ordered and the service from Fitness Avenue. Considering we're in the middle of a pandemic I cannot point out any areas of improvement. My order took 15 days to be delivered to my doorstep meanwhile Canada post and Purolator are a complete disaster right now and these guys still delivered my order early. Thank you again team, I've just placed another order!
(Translated) Thanks to G for his excellent service. The prices are incredible and the quality of the hardware is Pro caliber. The perfect place to equip a training room. I will come back there very often! (Original) Merci à G pour son excellent service. Les prix sont incroyables et la qualité du matériel est de calibre Pro. L'endroit parfait pour équiper une salle d'entraînement. Je vais y revenir trés souvent !
Excellent customer service by Gordon. I was expecting to be on hold for a while due to all other locations being closed but he picked up on the 2nd ring. He was very busy but was able to answer all my questions. I'd highly recommend this location for all your gym equipment needs.
Excellent sevice Mr.G I enjoy coming here over and over again. Update: Since my review couple of weeks back. I have returned several times and never left disappointed .I promised the next time I'm there I will bring Sir G. A Gold Fish.
First of all very kind people and good machines
Amazing experience picking up my order. Such a beautiful display of equipment in the showroom. Will be buying from again ????
(Translated) Excellent value for money compared to other stores of this kind. I started my gym (1 year ago) and I am very satisfied with the equipment to buy. I have returned for other material and am always satisfied with the service given. Good advice from the seller (who unfortunately does not wear a mask). (Original) Qualité prix excellent a comparer a d'autre magasin de ce genre. Je commence mon gym (depuis 1 ans) et je suis très satisfait du matériel acheter. J'y suis retourné pour d'autre matériel et je suis toujours satisfait du service donné. Bon conseil de la part du vendeur (qui malheureusement ne porte pas de masque).
(Translated) Great service a big thank you to Gordon! Very happy ???? ???????????????? (Original) Super service un gros merci à Gordon! Très heureux ???? ????????????????
Un excellent service! Merci beaucoup! ----- Great customer service! Thank you very much!
Best pricing in canada and very good costumer service
It is a pleasure to have a business thank you for the service wish you good luck and all the best
SO glad Quebec got a location!! Great gear at great prices and the service this week was awesome!
Great service. Really took their time to make sure I was making the right decision. Gordon was fantastic. He helped me find different tools I could use in my home gym. I will definitely be back. GREAT prices, GREAT atmosphere! Thank you Gordon!!
(Translated) Excellent place, very clean. Very welcoming and helpful staff! (Original) Excellente endroit, très propre. Staff très welcoming et helpful!
Ordered online, stock came from Toronto but wrong item, took a week for customer service in TO to try and get it resolved... I was referred to Gord, and he resolved the incorrect order in ONE DAY. An awesome manager who truly understands the value of customer satisfaction. I will be purchasing from Gord in the future, the man truly stands out in the world of retail.
(Translated) Nice showroom to judge the quality of the equipment. Friendly owner. My order online from the powerhouse took 4 weeks but understandably with the high demand at the moment. Very happy with my purchase. (Original) Belle salle de montre pour juger la qualité des equipments. Propriétaire sympathique. Ma commande en ligne de la centrale a pris 4 semaines mais compréhensible avec la forte demande en ce moment. Très content de mon achat.
(Translated) I just discovered this store (only in Quebec) ... the manager Gordon is so helpful! He speaks French and English, and is passionate about his work, he makes his customers laugh even on the phone! I ordered a training rack that I can't wait to receive and it will help me figure out how to assemble the order. By the way, his store is open and we have plenty of equipment for training! (not closed during the pandemic) Thanks Gordon! (Original) Je viens de découvrir ce magasin (seul au Québec)...le gérant Gordon est tellement aidant! Il parle Français et Anglais, et est passionné par son travail, il fait rire ses clients même au téléphone! J'ai commandé un rack d'entrainement que j'ai hâte de recevoir et il va m'aider à comprendre comment assembler la commande. En passant son magasin est ouvert et on plein d'équipement pour l'entrainement! (pas fermé durant la pandémie) Merci Gordon!
(Translated) Professional and welcoming staff. They have a ton of gear at a good price! (Original) Personnel professionnel et accueillant. Ils ont une tonne d'équipement à bon prix!
Thanks to Gordon for his excellent services and for his involment with some first nation communties. Great work than you and excellent services
(Translated) I made a small order 3 months ago, with no follow-ups or response. $ 30 thrown ❌❌ (Original) J'ai fait une petite commande il y'a 3 mois , sans suivis, ni réponse. 30$ jetés ❌❌
Best service ever???? More than professionnal
(Translated) Purchase of $ 1200 of stock, took full payment on Paypal ... no Tracking code, no replies to my emails ... Disastrous service even in times of covid. Don't take the money in people's bank account until you have a shipper .... It's the basis, no trust link, impossible to phone, impossible by email, impossible by facebook ... (Original) Achat de 1200$ de stock, ont pris le paiement en entier sur Paypal... aucun Tracking code, aucune réponses a mes emails... Service désastreux même en temps de covid. Prends pas l'argent dans le compte de banque des gens tant que tu as pas shipper.... C'est la base, lien de confiance inexistant, impossible de téléphoner, impossible par email, impossible par facebook...
Last night I came here for delivery.There is a overnight parking for one semi truck and staff is very friendly and nice.Once staff come they starts unloading and u can use washroom, microwave,toaster etc.I really appreciate the owner of store because he is so humble and kind to truck drivers.thanks
(Translated) Very good quality store. Very nice home. Always well informed and advised. The material is of good quality, the place is very clean. I highly recommend to everyone! (Original) Magasin de très bonne qualité. Très bon accueil. Toujours ben renseigné et conseillé. Le matériel est de bonne qualité, l'endroit est très propre. Je recommande vivement à tous!
The gentleman running this store is just such a great guy. Honest, personable and patient, always ready to help. Called for weights, like everyone has been doing for the last 3 months and just happened to have exactly what I needed. Picked up same day. Must importantly, they have not jacked their prices because of shortages like everyone else has. My go to place for weight. Thanks!
Called the owner of the shop right at opening and he answered on the first ring, answered my question regarding if he had any stock and even though he told me his store was empty, he was able to guide me to the website and gave me the most amazing in depth phone customer service I ever received IN MY LIFE. Was not rushed or shy to give me great suggestions and advice for my situation when asked. Looking forward to checking out this store in person once he gets stock together and the pandemic settles!
Wow what a nice display, tons of equipment and inventory, pretty much all you see you can try out when you visit. “G” is the person you should ask to speak to for advice and anything you're looking for. Very professional and I highly recommend Fitness Avenue.. you won’t go wrong.
(Translated) Lack of professionalism, courtesy, politeness towards me and towards other customers who came to the store or called. The prices displayed were not respected, which is an illegal practice in Quebec. They never wanted to make me the price displayed. I bought anyway because it was the only place where I could have what I needed. I had heard a lot of negative comments, and everything was confirmed to me. Very disappointing to be forced to encourage someone who does not respect their customers, again, they were the only ones who had what I needed. I was served by the manager / owner. (Original) Manque de professionnalisme, de courtoisie, de politesse à mon égard et à l'égard des autres clients qui venaient en magasin ou appelaient. Les prix affichés n'étaient pas respectés, ce qui est une pratique illégale au Québec. Ils n'ont jamais voulu me faire le prix affiché. J'ai acheté quand même car c'était la seule place ou je pouvais avoir ce dont j'avais besoin. J'avais entendu beaucoup de commentaires négatifs, et le tout m'a été confirmé. Très décevant d'être forcé d'encourager quelqu'un qui ne respecte pas ses clients, encore une fois, ils étaient les seuls à avoir ce dont j'avais besoin. J'ai été servi par le gérant/propriétaire.
Great service and best prices, what more could I ask for?
(Translated) I received excellent service in Longueuil. The quality of the equipment is very good and I highly recommend it. (Original) J'ai reçu un excellent service à Longueuil. La qualité de l'équipement est très bonne et je recommande fortement.
Call beforehand to check the limited stock and wear a mask if you want to be served.
I have received exceptionally poor customer service. I ordered over two weeks and was told when I ordered shipping would 1-3 business days. Here we are two weeks later and I received nothing. I was told it would be shipping out shortly a week ago, yet my card was charged the day I ordered. I completely understand we are in unprecedented times that make it difficult for businesses to operate, but that's not an excuse for poor customer service and giving out false information to customers, or conflicting information each time a question is asked. Given the sudden boost in business, one would also think the company would take it upon itself to hire more rather than trying to make more profit while being understaffed in a time like this.
Called in to get information about equipment and they were extremely helpful and thoroughly answered all my questions and than some! Extremely professional and courteous staff, highly recommended!
I ordered a couple of stuff for my home gym wayyy before the lockdown and a month and a half after, my order got cancelled and the website did not advise of anything of that sort would happen. BUT I am giving this review a 5 stars because FitnessAvenue listens to it's customers. The website got improved a lot with alert message and there is a customer representative called Sylvia who assisted us all the way. She made sure our issue was resolved. She followed up with us. So despite the company slip up, which happens; what is very important is how they bounce back and adapt to the situation. FitnessAvenue is a model fitness company out there because the customer service remains polite with integrity even when facing angry customers. This cannot be said for many other fitness outlets out there such as Treadmill factory or Fitness depot. I have since shopped at Fitness Avenue more than once and I will keep shopping there. I hope Sylvia gets the proper recognition and reward for her service too. It was outstanding.
Friendly and accomodating staff. Would definitely recommend to others.
Overall satisfied but the instructions could be more clear. The rack i bought is a really bit*h to put together.
Super kind staff! Thanks "G" ????
G was great! Merry Christmas
Worse service I have ever experienced. My order was placed a month ago and still nothing after estimating a 1-3 day processing time. They took the money fast enough though. No phone number. They take days to respond to emails and when they do they are vague and unhelpful. I will never ever buy from them again.
Verry friendly. Product r A1. Good price compared to many other places. Gonna shop there again for sure.
(Translated) The fitness equipment is very complete. The owner is very friendly. He gave us a pair of clamps without buying anything. There are not many stocks in the store. I have to try my luck every Saturday morning. The price is very affordable. (Original) 健身器材非常全 老板特别友好 什么都没买还送了我们一对杠片夹 店里的现货不多 要每周六一早去碰运气 价格很实惠东西也实在
Great and friendly service!
(Translated) Great service, the person I was with took the time to fully understand my order. Despite the unforeseen circumstances, I was able to buy what I needed. Thank you (Original) Super service, la personne avec qui j’étais à prit le temps de bien comprendre ma commande. Malgré les circonstances qui occasionne des imprévus , j’ai pu acheter que j’avais besoin. Merci
Absolutely great service!
(Translated) Great products and great customer service. The equipment is solid and affordable. (Original) Excellents produits et excellents service à la clientelle. Les équipements sont solides et abordables.
Good service and nice employees. Equipments and prices are great!
Product just as described, nice quality and great service from friendly staff.
As a trainer and nutritionist I am super impressed with the quality, durability and pricing of their gym equipment. Great selection and great customer service. G. Was great with his extensive knowledge. I am very pleased with my purchases that have helped me maintain my fitness level during quarantine. I am looking forward to the end of the pandemic where they will have their ample inventory again. Insta @enerzealous.health
Great services, would recommend. Will probably get more weights at that location.
This is by far the best bang for your buck!! Fitness Avenue has a huge selection for everyone's needs and despite the amazing price the quality is also great !! Big thanks the staff who is very helpful and answer any and all questions !!
Amazing service!! Gordon is the absolute best. Bought my full home gym set up here and you can really tell how much they care about their customers. Went back to buy more a week later. The equipment is also top quality and looks amazing at the best price in the greater montreal area. Would recommend 10/10. Thanks again!!
Gordon offers a personal experience with his knowledge of the product. This is a great place for your fitness training equipment!
Great service picking up my order at Fitness Avenue. The manager is very knowledgeable and offered a lot of helpful advice on equipment. Nice showroom, too. Although it took 3 weeks to receive the stock after placing the online order, I would still recommend this company.
Amazing customer service from Gordon
Great Amstaff equipment, ordering process very easy especially during these difficult times. Gordon was terrific to deal with.
(Translated) Very good service and very good quality products. (Original) Très bon service et produits de très bonne qualité.
Unbelievably friendly staff considering the world crisis we are facing now. They took their time with me and I didn't feel rushed. The quality of the merchandise... Outstanding! So happy ????
(Translated) 3500 $ of equipment to buy I received some tinkering damaged and unusable without response so I have the impression that he von close me call the bank and I will make a complaint to the consumer protection services (Original) 3500$ d'équipement acheter jai recu quelque bricole endommager et inutilisables sans reponse donc jai limpression quil von faire fermer moi jappel la banque et jirai faire une plainte au services protection consommateur
(Translated) Nice warehouses at very affordable price. Different levels of quality at different prices. Employees little connoisseurs unfortunately, but if you know what you want, save the shipping costs and go! (Original) Bel entrepôts a prix très abordable. Différents niveaux de qualité a différents prix. Employés peu connaisseurs malheureusement, mais si vous savez ce que voulez, sauvez les frais d'expédition et allez-y!
(Translated) Very good service from the advisor (Original) Très bon service du conseiller
These are unusual times for the fitness industry. It is a challenge to find equipment during the pandemic, everything is out of stock or back order. People are frustrated that they can't get what they need, that they have to wait in line, wear a mask . . . .Gordon was great at managing all that frustration while trying to please me, as well as the other waiting patiently for their turn, and those trying to get through by phone. This will be my new buying place for all of my equipment, and those of my group and personal training clients. Thank you Gordon!
(Translated) The comments these fakes during the covid a lot of people this is scammed read the comments below (Original) Les commentaires ces des fakes pendant le covid un paquet de gens ce son fait arnaquer lisez les commentaires plus bas
They have got a wide selection of gym equipment. Their pull-up towers and squat cages are very sturdy! I visited the other day to pick up a set of parallette bars and had a nice chat with the owner. Overall friendly staff and outstanding customer service. Will repeat business for sure.
Great products, Great service wow amazing !! Thank you
Amazing service.
Very impressive store with great selections and prices. The thing that stood out the most was the service I received. I was treated very well and will return here for all my exercise equipment needs.
Unbeatable professional customer service and unbeatable prices! Great job guys!
(Translated) Very helpful staff at the Longueuil office despite the current constraints of COVID. very good products at the best prices. I will buy again for sure, thank you! (Original) Personel tres serviable a la sucursalle de Longueuil malgré les contraintes actuelles du COVID. tres bon produits au meilleurs prix . j'acheterai de nouveau c'est certain, merci !
Great place. Bought a punching bag for my wife. The guys working here are super helpful. I can't wait to go back.
(Translated) They have all the equipment to make a good homegym. I recommend ! (Original) Ils ont tous l'équipement pour se faire un bon homegym. Je recommande !
Very friendly service, knowledgeable staff. They manufacture equipment so retail buyers can get access to close to wholesale prices
(Translated) I bought all my weight at this place always impeccable customer service. (Original) J'ai acheté tout mes poids a cette endroit service a la clientèle toujours impeccable.????
ordered a while back, bad experience wouldn't recommend ordering online.
Longueuil Fitness Avenue store - Gordon is very helpful and insightful. Make sure to visit the store before buying online as it will save you on shipping costs and more importantly, give you a chance to see the merchandise to make an informed decision. While there, I tried a few FID benches and ultimately chose a different one than what I was going to order online (it was wider and more comfortable)... bonus is that is was less expensive too!
Went into the store and got greeted with energy smile and happiness Got my items that was put on the side and had a talk with Mr.G Is super helpful showed me a little bit around the store some new equipment. And had to talk about training in general no new generation of training we'll come back to buy more From the store because of the service the people And the helplessness Is that the Is staffs brings see you soon Mr.G
(Translated) EXCELLENT SERVICE :) WE CAME FROM SHERBROOKE TO BUY AT FITNESS AVENUE LONGUEUIL! THE BEST PRICES ARE HERE AND IN ADDITION YOU ARE SERVED LIKE KINGS! WE ARE EXTREMELY HAPPY AND WE WILL COME BACK TO BUY EVERYTHING WE NEED FOR OUR GYM: !! COMMERCIAL QUALITY LOOK AT MY LEG-PRESS !! WOW AND WOW !!!! (Original) EXCELLENT SERVICE :) ON EST VENU DE SHERBROOKE POUR ACHETER CHEZ FITNESS AVENUE LONGUEUIL ! LES MEILLEUR PRIX SONT ICI ET EN PLUS VOUS ETES SERVI COMME DES ROIS ! ON EST EXTREMEMENT CONTENT ET NOUS REVIENDRONS POUR ACHETER TOUT CE QU'ON AURA BESOIN POUR NOTRE GYM :!! QUALITÉ COMMERCIAL REGARDEZ MON LEG-PRESS !! WOW ET WOW !!!!
Great products, great price and great staff My first stop for fitness
(Translated) Super nice place filled with good equipment. In addition the prices are very good and the employee who helped me gave me super good service! (Original) Super belle place rempli de bon équipement. De plus les prix sont très bon et l'employé qui m'a aidé m'a donné un super bon service!
(Translated) Helpful helpful staff recommended to all (Original) Employé serviable à écoute recommandé à tous
Honest shipping times : During this pandemic we can't expect rapid shipping and delivery times. However, I appreciated their transparence. They said it would take 15-20 days until my order would ship, and that's exactly how long it took. Honest pricing : Due to the global shortage many fitness retailers are engaging in price gouging. Not so for Fitness Avenue, these are very reasonable pre-COVID-19 prices. I will definitely shop here again and will recommend it to others.
(Translated) Excellent service! (Original) Excellent service !
(Translated) I am a judo coach and my students needed equipment so I came to fitness avenue and received very good customer service, and there was great equipment that was really cheap! I will go back for my next purchases for sure! (Original) Je suis coach de judo et mes élèves avaient besoin de matériel donc je suis venu chez fitness avenue et j'ai reçu un très bon service à la clientèle, et il y avait des bons équipements vraiment pas cher! J'y retournerai pour mes prochains achats c'est certain!
Had a great experience, just a little patience got me what I wanted with good customer service! Will come again
The staff at Fitness Avenue Longueuil went above and beyond to insure my satisfaction when I showed up for my online in-store pick-up order. I would highly suggest you call the Longueuil location directly to corroborate and valid the information on the national website, which doesn’t always display true inventory.
Super happy with my service at Fitness avenue. I love shopping there feel like a kid in a candy store????. Loving my new prowler sled, an excellent addition to my hime gym.
This is a scam! It has been more than the expected delivery time 17 business days and they still sending the same email template saying is due COVID-19. They don’t even take the job to review emails is an automatic response. I want my money back!! A phone number to talk with someone, a fedex tracking number pending more than 14 days ago.
Very friendly staff, and especially now with the shortage of gym supplies you cannot find better prices than here. Was even encouraged to try things out in the store before buying anything to make sure I liked the feel. As I expand my home gym this will definitely be the first place I look to add pieces to my setup.
Best price for gym equipment hands down
We went to the factory yesterday. Gordon was very helpful to my son and I. The experience he has and showed us the quality of equipment we should have was so informative. Thank you for the great service. Can’t wait to have all our equipment to complete our home gym.
Great service and quality ????????
(Translated) Good service, nice environment! Good equipment, I definitely recommend it !!! (Original) Good service, nice environment! Хорошое оборудование, однозначно рекомендую!!!
What you would expect from a gym show room.
Awesome place to get all your équipement and more!
(Translated) I highly recommend this store. They have products for all prices. The price / quality ratio is excellent. I will continue to buy at this store. In addition, I had very good service. I had a super quick response to my follow-up email. (Original) Je recommande fortement ce magasin. Ils ont des produits pour tout les prix. Le ratio qualité/prix est excellent. Je vais continuer à acheter à ce magasin. En plus, j'ai eu un très bon service. J'ai eu une réponse super rapide à mon courriel de suivi.
I forgot to ask for his name but he gave me an excellent service! Friendly and super professional. Clean and great place
Amazing store experience! Very knowledgeable and helpful person works in Longueuil store! I would definitely recommend this Fitness avenue store to everybody!
Très mauvais service. Piece manquante et je suis retourné au commerce pour aller la chercher et le vendeur manque de professionnalisme. Il me fait sentir mal pour ne pas prendre bien soin de mon équipement. Le shipeur sur place est très gentil mais je ne peux pas en dire autant du vendeur.
Really nice place , excellent customer service by staff specially from Gord , online orders work well. Good products for home gym
(Translated) The welcome and customer service are personalized and of high quality. We feel comfortable and supported all along. If you want good equipment at a good price go check it out. ???????? On my second visit the service was also impeccable and courteous. I exchanged a few emails for product info and everything was answered and sorted out without delay. Thanks again to Gordon and good job ???????? (Original) L’accueil et le service à la clientèle est personnalisé et de qualité. On se sent à l’aise et accompagné tout le long. Si vous voulez du bon équipement et à bon prix allez faire un tour. ???????? À ma deuxième visite le service a été aussi impeccable et courtois. J’ai échangé quelques courriels pour de l’info sur des produits et tout a été répondu et réglé sans délais. Merci encore à Gordon et bon travail ????????
(Translated) Super friendly staff, many models on display! I was greeted pleasantly from the start, no pressure selling. Frankly, to visit, the owner is very knowledgeable and efficient, you will see there. I bought a complete Power Rack and Accessories Kit for a lot less with the added quality. Well done and good luck !!! You deserve it. In addition, you get involved with the young people, well done a thousand times. (Original) Personnel hyper sympathique, beaucoup de modèles en démonstration! J’ai été accueillis agréablement d’entrée de jeu, pas de vente à pression. Franchement, à visiter, le propriétaire, est hyper connaissant et efficace, vous verrez sur place. J’ai acheté un kit complet de Power Rack et accessoires pour bien moins cher avec la qualité en plus. Bravo et bon succès!!! Vous le méritez. En plus, vous vous impliquez avec les jeunes, bravo milles fois.
(Translated) I went there on November 19th and found the experience very enjoyable. A nice place to air with passionate employees. In addition they have unbeatable prices. ????% chance that I go back there. (Original) J'y suis aller le 19 novembre et j'ai trouver l'expérience très agréable. Un belle endroit bien aérer avec des employés passionné. De plus ils ont des prix imbattables. ????% de chance que j'y retourne.
(Translated) really good service (Original) vraiment bon service
Despite the whole Coronavirus crankiness, the Gentleman in the store went above and beyond to find solutions for me to get what I needed , greatly appreciated.
Great place , lots of things to discover , great manager , Gordon will help you to find and purchase what you need . Prices really good... As a Fitness trainer ... this is my new place ... Thanks
(Translated) The showroom is great! The customer service given by Gord has met our expectations. The prices are very interesting and the material of quality. I invite you to go and discover the place! (Original) La salle d'exposition est super! Le service à la clientèle donné par Gord a su répondre à nos attentes. Les prix sont très intéressants et le matériel de qualité. Je vous invite à aller découvrir l'endroit!
Great team, good advice, gear at a good price. Dont be afraid to take a moment to see online or pass by at their Longueuil store.
(Translated) Great service, competent staff give us real good advice ... competitive price The place to equip yourself (Original) Super service, personnel compétent nous conseille vraiment bien… prix compétitif La place pour s’équiper
They don't return calls, don't answer emails, is this a running business?
(Translated) Exceptional value for money and very good service. (Original) Rapport qualité prix exceptionnelle et un très bon service,.
Truly remarkable customer service and patience offered by Gordon! He took the time to offer great advice and feedback despite being flooded with emails and phone calls during this unprecedented time. Great value for the money and I would recommend this company as a first choice for any gym enthusiast! Definitely will be back for more equipment and accessories! :)
Terrible customer service. Order took exceptionally long to arrive and when it did, the box was broken and items missing. Although one can understand the situation of covid19, when I messaged customer service, they sound me in circles for 2 months and then pretty much called me a liar and refused a refund or replacement. Big 0 on customer service!
Great experience at the store, quality equipment at a fair price. Thanks
(Translated) Very good service (Original) Très bon service
(Translated) Excellent service, great advice from G the seller. Thank you so much for helping me find everything I was looking for. I highly recommend this store for all of your workout needs! (Original) Excellent service, très bons conseils de G le vendeur. Merci beaucoup de m'avoir aidé à trouver tout dont je cherchais. Je recommande fortement ce magasin pour tous vos besoins en matières d'entrainement!
(Translated) I am very satisfied: excellent service, very good price and the products are of very good quality and yet I am demanding (there is just a disc holder which disappointed me a little, if not the twenty or so other articles that I have bought are fine). (Original) Je suis très satisfait: excellent service, très bon prix et les produits sont de très bonne qualité et pourtant je suis exigeant (il y a juste un support de disques qui m’a un peu déçu, sinon la vingtaine d’autres articles que j’ai achetés sont très bien).
(Translated) Good service and quality products at a good price. (Original) Bon service et des produits de qualité à bon prix.
(Translated) Store seemed too good to be true after seeing their low prices online. I went there and frankly the quality is not better than the Canadian Tire near us. The paint on the powrack rack and the solidity of the metal thickness really leaves it desired. Very disappointed !! (Original) Magasin semblais trop beau pour être vrai apres avoir vue leur bas prix en ligne. Je me suis rendu la bas et franchement la qualité n'est pas mieux qu'au Canadian Tire a coté de chez nous. La peinture sur les powrack rack et la solidité épaisseur du métal laisse vraiment a désiré. Très décu !!
(Translated) Excellent service in Longueuil, very good equipment I highly recommend (Original) Excellent service à Longueuil, tres bon équipement je recommande fortement
I ordered $350 worth of equipment. I haven't even been shipped the item yet. Having said that, I went on their website, and I e-mailed their contact e-mail and received no response. I sent 3 separate e-mails requesting an update with no response. No phone number to call for online orders. All stores closed. Is this some scam that you are taking advantage of people while they are on quarantine? It's been a full week since I placed an order, still no tracking, still not shipped out. You have all these e-mails on the website for customers to use with no response given. I will be contacting my credit card company for a charge back. STAY AWAY
Bought a chin-up/ pull-up bar and had issues assembling it since the screws were loose. Called Gordon on the same day and asked if he would be able to help. Not only did he agreed without any objections but he went out of his way to fix it in 2 days, despite being alone in the shop and swamped with the workload. Highly recommend this shop. Great customer service and after-sales service! Thanks again
Wow this store is seriously impressive amazing amstaff physical fitness products second to none wow, amazingly impressively show room and inventory
(Translated) Thanks to Gordon, great service. I will go back, he took the time and most importantly listened to the comments. By the way the SD360 Pro is a great machine. (Original) Merci à Gordon, excellent service. Je vais y retourner, il a pris le temps et surtout à l'écoute des commentaires. En passant la SD360 Pro est une super machine.
(Translated) Gordon knows his products well, he is able to guide the choice of several types of customers. In addition, fitness avenue offers great prices. The products are of good quality. (Original) Gordon connait bien ses produits, il est capable de bien orienté le choix de plusieurs types de clientèle. De plus, fitness avenue offre des prix avantageux. Les produits sont de bonnes qualités.
(Translated) Very good service I ordered following a facetime demo with the owner. Very professional???? (Original) Très bon service j’ai commandé suite à une démo facetime avec le propriétaire. Très professionnel????
This company cares and takes time to get it right. I called to ask about a J-hooks for the rack I purchased at Fitness Avenue. They took the time physical grab the products I was looking at and tried them out on the rack. This is a great business with wonderful people that care about their customers. Thank you
Large selection at a very reasonable price and received a friendly yet very helpful customer service from Gordon. Will be returning without a doubt.
(Translated) poorly designed equipment (Original) equipement mal conçu
Took a bit of time (COVID, duh), but i got my gear as promised! Thanks guys!
Gordon helped us find what we were looking for, as well as gave us his expert opinion on what equipment was best for us.
Amazing costumer service. I have been using the upper body bench and very safe. And the price is very very good. Better than any other fitness store. I recommend strongly! Now, I am buying the seated calf raises and the T-Bar rigs
The service was great. “G” was courteous and knowledgeable. He explained the equipment we purchased. Thank you so much for a great visit.
Excellent experience from start to finish! Speaking with Gordon only exemplifies how professional and knowledgeable the staff truly is! I will most definitely be returning and purchasing more equipment over other fitness stores. My only hope is that more locations will open around other parts of the city and in Laval. Overall it was a wonderful experience!
Very competitive prices, happy with the quality of service and product.
(Translated) Great service! Real pros (Original) Super service ! Des vrais pro
Great service. I loved how efficient and helpful was the staff.
(Translated) Very disappointing that there is hardly anything left in stock ... all this for having sold a ton of product to gyms which are now closed lol very practical at the moment !! Are a little crazy about their customers !!! (Original) Tres decevant du fait quil non pratiquement plus rien en stock...tout ca pour avoir vendue une tonne de produit a des gyms qui sont maintenant fermer lol tres pratique en ce moment!! Se fou un peu de leurs clients!!!
Great price, for the items I bought, while other sites inflate their prices. Staff at Montreal store was very friendly and helpful.
Missing one box of trees and slow shipping
(Translated) Excellent service! Strongly recommended (Original) Excellent service ! Fortement recommandé
(Translated) Very good service. And very good price. (Original) Très bon service. Et très bon prix.
I purchased an AmStaff Fitness SD360 Functional Smith Machine 2.0 in July during the middle of COVID online. Unfortunately as I was trying to assemble it, it did not contain any instructions. Very fortunate and grateful that Gordon from the Longuil location answered the phone. While trying to serve his customers he was helping me by getting me the assembly instructions. Not only did he email it to me (10 pages) but he made sure that I got it. Merci Gordon from Ontario.
(Translated) Great place with lots of choice, super fun when grabbing your gear and perfect for people doing group classes or private trainers. As a company in the fitness I highly recommend it @ alwaysfit7 (Original) Super endroit avec beaucoup de choix,super plaisant lors de la prise de tes équipements et parfait pour les personnes fessant des cours de groupe ou les entraîneurs privés. En tant que compagnie dans le fitness je le conseille fortement @alwaysfit7
Wow
(Translated) I asked to see the showroom and I was served perfectly (Original) jai demander de voir le showroom et jai ete servis parfaitement
(Translated) Very poor customer service. Answering the phone 1 in 10 times and no listening. Next next! (Original) Service client très médiocre. Réponse au téléphone 1 fois sur 10 et aucune écoute. Suivant next !
(Translated) Quality / price hard to beat !! Thanks to the seller for helping me refill my car! Excellent service! (Original) Qualité/prix dur à battre !! Merci au vendeur de m'avoir aidé à remplir ma voiture! Excellent service !
(Translated) I am still waiting for my order and will never return to this store! In February I ordered a device for my nephew. They didn't have it in stock, I had to pay it in full to get it from Ontario. Because of the trains, he was late and then COVID. When I reopened I called to find out about my order and I got yelled at because the guy was alone. ..... no news since. We are in July, I remind you that it dates from February! (Original) J’attend encore ma commande et plus jamais je retourne à ce magasin! En février j’ai commander un appareil pour mon neveu. Ils ne l’avait pas en stock, j’ai du le payer au complet pour le faire venir d’Ontario. À cause des trains il avait un retard et ensuite la COVID. À la réouverture j’ai appelé pour savoir ce qu’il en est de ma commande et je me suis fais engueuler parce que le gars était seul. ..... aucunes nouvelles depuis. Nous sommes en juillet, je rappel que ça date de février!
(Translated) Worst customer service. 2 weeks after placing an order online it is still not on the way, no follow-up on their part. Unable to speak to anyone, they do not answer the phone or email even after asking them to contact me repeatedly. I canceled my order and I'm afraid I won't be reimbursed. Real scammers, I will have to file a complaint with the consumer protection company if I still have no response from them. When you see this message please contact me. (Original) Le pire service à la clientèle. 2 semaines après avoir passé une commande en ligne elle n’est toujours pas en route, aucun suivi de leur part. Incapable de parler à qui que ce soit, ils ne répondent pas au téléphone ou aux emails même après leur avoir demandé de me contacter à maintes reprises. J’ai annulé ma commande et j’ai peur de ne pas me faire rembourser. De vrais arnaqueurs, je vais devoir porter plainte à la société de la protection du consommateur si je n’ai toujours aucune réponse de leur part. Lorsque vous verrez ce message svp me contacter.
Went to pay a visit since I'm building a home gym. Very nice and clean show room for you to take a look at all the equipment. Picked up a cage rack and placed the rest of my order online since the warehouse in Ontario has the rest of the equipment that I needed. Gordon was very kind and patient with me and even took the time to explain why shipments are a little slow. I'll be patiently waiting for my stuff to arrive and hope to pick up some more equipment as the time goes. Great pricing and quality compared to other fitness equipment stores in our area.
Great shopping experience. Fast shiping to the Longueuil warehouse and great service with "Gee" at the reception.
FAANTABULOUS CUSTOMER SERVICE! Friendly, cheerful and energetic! Going to the store and trying before I buy is one great bonus! The resistant bands bought there are of TOP QUALITY! The price is also excellent. Buying somewhere cheaper was absolutly no comparison. The chin-up for the door also bought there is quite secure on my door frame. The only thing is, I can't get the bench press I want. I guess COVID really mess things up for a lot of businesses. Thank you Fitness Avenue for your quality in service and equipment. Keep up the great job!
(Translated) Finally a store in Longueuil! I received impeccable service, in terms of price and choice of material it is unbeatable. I managed to find items that I had been looking for for a long time at a reasonable price. A store that deserves to be better known. For those who want to set up a gym at home, taking a look is worth it! (Original) Enfin un magasin à Longueuil ! J'ai reçu un service impeccable, pour ce qui est du prix et du choix de matériel c'est imbattable. J'ai réussi à trouver des items que je cherchais depuis longtemps à un prix raisonnable. Un magasin qui mériterait d'être plus connus. Pour ceux qui veulent aménager un gym chez soi, jeter un coup d'œil ça vaut la peine !
(Translated) Friendly and good equipment (Original) Sympathique et bon équipement
(Translated) Best price, best quality, best service go see (Original) Meilleur prix, meilleur qualité, meilleur service aller voir
I tried every location and this was the spot I was able to get someone. The gent was incredibly helpful and knowledgeable. I changed my order based on his experience and am happier for it. He was in super cheer and ready to help with all the things I had called about. I’ll be calling here in the future for all my fitness avenue purchases and would recommend this location to anyone needing assistance.
Gordon was very helpful. The store is nice! He hooked it up with Power Tower Vertical Knee Raise Dip Station although there was none left. He called me as soon as the new stock came in.
Great customer service. Because of the impacts of Covid-19 (increase in demand for their products and reduced production capacity from their supplier), the inventory of the store in Longueuil isn't great, but they do their best to accommodate their customer. Don't expect to be able to leave with a demo item if you're friendly enough with the staff, as the store would be empty in a week if everybody were to do that. Their online store has decent inventory and from my experience, they ship their orders fairly quickly.
Great products at a great prices. Their products saved my sanity during the pandemic
(Translated) We are very happy with the equipment we purchased from Fitness Avenue for our Beyond MVMT gym. Very good value for money. (Original) Nous sommes très sastisfaits de l'équipement que nous avons acheté chez Fitness Avenue pour notre gym Beyond MVMT centre d'entraînement. Très bon rapport qualité-prix.
(Translated) Excellent price and even better service. This is my 2nd purchase and I am very satisfied. Thank you Mr. G! (Original) Excellent prix et encore meillure service. C'est mon 2ieme achat et je suis tres satisfait. Merci Mr. G!
Made an order over 3 weeks ago. Item was NOT on backorder when ordered. Back then, website said 4-8 business days of processing. We got expedited shipping (1 day) to get it faster. Still 3 weeks later, nothing. Website soon switched to 5-10 business days. Now it says 10-15 business days without letting customers who bought know what's happening with their order. A new piece of info says (in one of their automated replies to our many emails) they will ship *typically* 10 days after a label was created. We received by email that it was created on April 5. Still, two weeks later and more than 10 days (and even business days) later, and nothing at all. They don't even bother picking up. I understand in these COVID times, things are challenging, but the level of professionalism and customer service that has been showed by Fitness Avenue is beyond abysmal. Very disappointing...
(Translated) Good gmail communication ???????? (Original) Bonne communication gmail ????????
Great service, competitive prices and quality equipment. Can’t wait to use our new leg press/hack squat machine!
I'm typically calm and extremely polite but my experience was beyond terrible...If you want argue with someone who treats you with no respect, this is the place to be. Oh and they don't have any inventory.
(Translated) Very good service, friendly and takes the time to explain. I will definitely go back! (Original) Très bon service, sympathique et prend le temps de bien expliquer. Je vais y retourner certainement!
Worst customer service ever. I understand also that this is a tough time but I do not apologize for the lack of communication. My order has been placed 3 weeks ago and I can't get anyone on the phone. E-mails are generic saying that orders should come in 3-8 Business days (although it's been 3 weeks). I still to this day do not know if I am ever gonna get my stuff. Do not waste your time or your money. As a client, I feel like I am worth nothing. Feels like a scam.
(Translated) Super nice experience. Incredible price and excellent service. Best price for bodybuilding equipment. (Original) Super belle experience. Prix incroyable et service excellent. Meilleur prix pour les équipements de musculation.
(Translated) Thanks to Gordon for the good service and yes there were delays but the blockage of the tracks as well as the Covid-19 caused delays everywhere and they were not spared. Despite the events beyond their control I am very satisfied. (Original) Merci à Gordon pour le bon service et oui il y a eu des délais mais le blocage des voies ferrées ainsi que la Covid-19 ont causées des retards partout et ils ont pas été épargnés. Malgré les événements hors de leurs contrôle je suis très satisfait.
(Translated) Don't move! No one answers the phone and when you write an email, an automatic response invites you to come to the store. There is NOTHING in store, no stock and a minimum of 2 months waiting. Unable to buy demos and only 1 employee on the floor. Big rip off this place. Ps: No hand disinfectant at the entrance. (Original) Ne vous déplacez pas ! Personne ne répond au téléphone et lorsque vous écrivez un courriel, une réponse automatique vous invite à venir en magasin. Il n'y a RIEN en magasin , pas de stock et minimum 2 mois d'attente. Impossible d'acheter les démos et 1 seul employé sur le plancher. Grosse arnaque cet endroit. Ps: Aucun désinfectant à main à l'entrée.
(Translated) Very good service value for money of materials and just perfect variety (Original) Très bon service rapport qualité & prix des matériaux et la variété juste parfait
I picked up an online order here. Fantastic service and the place is really nice. They have a big showroom with lots of different equipment, and the prices are extremely fair. They're shut down due to covid but when things open back up I'll definitely be back.
(Translated) Fitness Avenue !! WoW great service in Longueuil and good price. I recommend this place (Original) Fitness Avenue !! WoW super service à Longueuil et bon prix. Je recommande cet endroit
(Translated) Very good customer service. You can go to the store if you ever want to see it in person and try on equipment before you buy it. Good quality equipment. (Original) Tres bon service à la clientèle. Vous pouvez aller au magasin si jamais vous voulez voir en personne et essayer un equipement avant de l'acheter.Equipement de bonne qualité.
(Translated) Lots of equipment, good service! (Original) Beaucoup d’équipement, bon service!
Its a one man show and he's doing an amazing job over at Fitness Avenue, Longueuil . The gentlemen was incredibly polite and helpful. I just got my power rack from them and I couldn't be any happier. In times of a pandemic fitness avenue is being really proactive to make all their customers happy to the best of their ability. Shame for the senseless reviews, these are not normal times anyways. Lastly, I highly recommend you call him or check out the store for more information. (WEAR A MASK THOUGH !).
BUYER BEWARE: Awful service if I can give it a 0 I would. A simple order (none of the items were back ordered) was placed over a month ago when shipping delays were only 5 business days. A month later, it still has yet to be shipped out. I've attempted to communicate with them via email and social media and no response. I'm beginning to think they are a scam. Instead of helping clients out during these difficult times they are further contributing to the hardship. Timeframe on the site are now advertised as 15-20 business days. Is anyone even taking care of orders? Even items that I ordered from China after I placed this order has arrived faster!
(Translated) Very good service! (Original) Très bon service!
(Translated) I had my package delivered to the Longueuil store. Squat rack of quality and according to my expectations. Great service! The person who greeted me was very friendly and answered the questions I asked him. He gave me great advice. Delivery from the warehouse to the store for pickup can be a bit long, but for the price / quality it's worth the wait. (Original) J'ai fait livrer mon colis au magasin de Longueuil. Squat rack de qualité et selon mes attentes. Super service! La personne qui m'a accueilli a été très sympathique et a répondu aux questions que je lui ai posées. Il m'a donné d'excellents conseils. La livraison de l'entrepôt au magasin pour le ramassage peut être un peu long, mais pour la qualité/prix ça vaut la peine d'attendre.
Great experience overall, understandably like most stores, the stocks are low, but they have a great selection of products making it easy to find alternative solutions!
Great customer service, Gordon really knows what he's talking about! Friendly and no nonsense type of man!!! Very courteous!! They are backordered on weights but it's worth the wait
Great store for all your gym equipment needs. The staff are very friendly especially Gord who reserved a kettlebell for me over the phone.
(Translated) I bought an adjustable bench with preacher, a small foldable bench press, and a dual cable machine. I am very satisfied with their strong and good quality product. Some items were purchased online and the cable machine at the Longueuil branch. Nice place and good service. Very satisfied with Fitness Avenue. Mario (Original) J'ai acheté un banc ajustable avec preacher, un petit bench press pliable, et une machine à câble double. Je suis très satisfait de leur produit résistant et de bonne qualité. Certains articles ont été acheté en ligne et la machine à câble à la succursale de Longueuil. Belle place et bon service. Très satisfait de Fitness Avenue. Mario
Great service and great products! Very pleased with my purchases.
I called Fitness Avenue Longueuil to ask about quite a few items for my gym and was there the very next morning to load up the truck. I drove from Ottawa to Longueuil and I must say that the customer service is unbeatable !!! We were helped with loading up the truck, didn't feel rushed, and we bought about 40 items!! The prices are extremely good for the quality that you're getting. Gord was simply amazing!!! Explained everything and walked us through the store and equipment. I could have ordered from their website, but there's something about being there in person, looking at everything, and speaking to someone friendly, knowledgeable and very helpful. Thanks Gord. We'll be back soon!!
Horrible client service/online staff--staff are not responsive and should probably stop taking online orders until things become more manageable.
(Translated) Wow !! Excellent service .... meme if you are ferme you can come and take the eu porte vont vous laisser entrer et essayer les produits et faire des achats dans le magasin. Excellent service ... I invite you to come or if the door is closed you can come knock on the door they will let you in and test the products without any problem and you can buy the products in stock. (Original) Wow!! Excellent service.... meme si est ferme vous pouvez venir cogner ala porte eu vont vous laisser entrer et essayer les produits et faire des achats dans le magasin. Excelente servicio... te invito a venir ogual si la puerta esta cerrada puedes venir tocar ala puerta ellos te dejaran entrar y ensayar los productos sin ningun problema y podras hacer compra de los productos en stock.
(Translated) Very good service. The manager was very helpful and kind. I recommend a thousand times !!!!!!!!! (Original) Tres bon service. Le gérant a été très serviable et gentil. Je recommande fois mille !!!!!!!!!
(Translated) Very good experience: friendly staff with great selection. (Original) Très bonne expérience: personnel sympa avec grande sélection.
(Translated) Unwelcoming staff .. when you ask questions you end your attitude !! PROFESSIONAL ZERO (expensive price) BEST FITNESSDEPOT !! The staff are all stupid (Original) Personnel pas accueillant.. quand tu pose des questions il te fin de l’attitude!!ZERO PROFFESSIONEL ( prix chère ) FITNESSDEPOT MEILLEUR!! Le personnel son tous bête
Very nice and fast service. They have everything you could need.
Ordered twice. Items received as promised. Very good quality. Shipping was delayed because of the actual situation, but with some patience, everything will be good. Thank you a lot.
Wanted to add stuff to my home gym. Went on-site and got everything I wanted. The guy there was great! Fast, Efficient and help pack the boxes in my car (thumb up). Competitive price (+++ more variety than competition) Most of the negative comments are about delay in delivery due to COVID-19 ... yeah s*** happens.
Bang for your buck, Fitness Avenue is the 1 stop shop for all your home training needs, and it doesn't stop there -cuz the service is also top-notch! Gordon raises the bar to a level far and beyond what I could ever expect as a client! Thank you Gordon, and keep up the great work!!! Will be seeing you again soon! A+++
(Translated) A big thank you to the boss who worked hard to get all the parts in order to be able to put together the Power Rack Monster 2 which was out of stock. The employee present was very friendly and willing to help me get everything into the car. The rack is Commercial Grade (3 "X3" 11 gauge Rack) at an unbeatable price. I recommend +++ (Original) Un grand merci au patron qui s'est décarcassé pour obtenir toutes les pièces afin de pouvoir me recomposer le Power Rack Monster 2 qui était en rupture de stock. L'employé présent a été très sympathique et plein de bonne volonté pour m'aider à tout faire rentrer dans la voiture. Le rack est de Qualité commerciale (Rack 3"X3" de calibre 11) à un prix imbattable. Je recommande +++
Ordered something online and have been looking for follow up information. Had a frustrating experience with FedEx and Fitness Avenues Toronto location, Gord here in Longeuil was the first to be of help. Had a real nice conversation with him on the phone and he was willing to go above and beyond to help me with my order. Great customer service and a great guy.
Slow n unprofessional service! Ordered n charged on May 20th, however no shipping date received yet!
Great service! Used the curbside pick up for my online order, was quick and efficient.
Awesome place! staff have great knowledge of their equipment. I've been buying from them for over a year now and I am very satisfied with everything I have bought.
(Translated) Superb warehouse, state of the art equipment at ridiculously low prices. Lots of variety to cover all your needs. (Original) Superbe entrepôt, équipement de pointe à des prix ridiculement bas. Beaucoup de variété pour couvrir tous vos besoins.
Gord was very helpful, the showroom is perfectly set up. Even with the limited inventory due to the pandemic I was able to find a few pieces for the home gym and it was great to be able to see and touch the items I’ll be waiting on. Also prices can be beat!
(Translated) The best prices and quality for dumbbell! I needed 35lbx2 and they were cheaper led, with rubber coated dbells. Excellent service. I was able to chat with the seller and he helped me put the dbells in the car. Lots of equipment! I'll be back! (Original) Les meilleurs prix et qualité pour dumbbell! J'avais besoin de 35lbx2 et ils étaient led moins chere, avec les dbells enrobé de caoutchouc. Service excellent. J'ai pu birn jaser avec le vendeur et il m'a aidé a mettre les dbells dans la voiture. Beaucoup d'equipements! Je reviendrai!
(Translated) Great service, Gord is a great advisor and cares about service. (Original) Super service, Gord est un excellent conseiller et se soucie du service.
(Translated) Impeccable service. Any question answered with professionalism. Thanks to G and his group. (Original) Service Impecable. Toute question répondu avec professionalism. Merci à G et son groupe.
(Translated) Excellent price and service. I recommend this place very highly !! (Original) Excellent prix et service. Je recommande cet endroit très fortement!!
Service formidable ‘G’ is the best ????????
Awesome customer services and Gordan was very informative and helpful!
(Translated) The staff member took the time to explain how their business model works and it clarified many elements for me. The showroom is huge and allows you to try the equipment freely. The products look good but as I did not buy anything for now, I can’t evaluate their quality. The person on site took the time to explain how their business works, which answered my questions. The showroom is large and allows you to try out the equipment without any problems. The products are beautiful, but since I haven't purchased anything yet, I cannot comment on the quality. (Original) The staff member took the time to explain how their business model works and it clarified many elements for me. The showroom is huge and allows you to try the equipment freely. The products look good but as I did not buy anything for now, I can’t evaluate their quality. La personne sur place a pris le temps de m’expliquer le fonctionnement de leur entreprise ce qui a répondu à mes questions. La salle de montre est vaste et vous permet d’essayer les équipements sans problèmes. Les produits sont beaux mais, comme je n’ai rien acheté pour l’instant, je ne peux pas commenter sur la qualité.
Waited 5 months so I finally called them to learn that 2x they sold my equipement to other people. Also they never called to let me know my equipement was in. When I finally saw that they were open during covid-19, they never called to tell me I could go a pick my equipement, was finally able to get hold of somebody today May 30 to finally being told well we are to busy to contact people to pick up, if no one pick up or contacts us we sell to other people. Those are already paid for equipment, they dont contact the owner to let him know it as arrive. No professionalism at all from the company. It's a joke. Waithing for my refund I am guessing its gana take a few years before I see that money again. Also for information my equipement arrive the day befor the covid-19 closed all stores. They never bother calling when they reopen so I could go pick it up just sold it.
(Translated) poor service. I placed an order (over $ 600) and store more than 1 month after passing the control person seems to know where is the controlled equipment. No stock and employees throw the ball constantly. Always wake of promises with no return call !! I wonder if I get scammed ..? (Original) Service de piètre qualité. J'ai passé une commande (plus de 600$) en magasin et plus de 1 mois après avoir passé la commande personne ne semble savoir ou se trouve l'équipement commandé. Aucun produits en stock et les employés se lancent la balle sans cesse. Toujours des promesses du lendemain sans retour d'appel!! Je me demande bien si je me suis fait arnaquer..?
Had a pleasant visit. The staff was quite helpful and polite.
(Translated) Very nice place and good service ☺️ (Original) Très belle endroit et bon service ☺️
(Translated) Great service from Mr. Gordon! The equipment is inexpensive and you will be well served! (Original) Super service de M. Gordon! L'équipement est pas cher et vous allez être super bien servi!
(Translated) For my outdoor Crossfit (VayaFit) this is the perfect place to equip myself! Good service and good advice (Original) Pour mon Crossfit extérieur (VayaFit) c'est l'endroit par excellence pour m'équiper ! Bon service et bon conseil
(Translated) Great store to get quality equipment at a lower price than anywhere else. The owner doesn't try to sell you anything, he knows how to advise you according to your budget and the space you have. 10/10 the benchmark for the Montreal region! (Original) Super magasin pour se procurer un équipement de qualité a un prix plus bas que partout ailleurs. Le propriétaire n’essaie pas de vous vendre n’importe quoi , il sais vous conseiller selon votre budjet et l’espace que vous avez. 10/10 la référence de la region de montreal!
(Translated) Hi I would like to point out that the customer service is great, better than ever. Many thanks to Mr. Gordon! I was a little worried before going there because of the previous reviews but simply are there to help and they know how to take care of us. (Original) Salut je voudrais souligner que le service à la clientèle est super, mieux que jamais. Mille merci à Mr.Gordon! J était un peu inquiet avant d y aller a cause des reviews précédents mais simplement sont la pour aider et ils savent tres bien s occuper de nous.
I bought a Lat Pulldown there. The team is just amazing and friendly. Definitely Recommend buying from them!
Awesome Customer Service. Friendly staff. Walked into the store and raised a treadmill order; It got delivered to my home in 48hours. Highly recommended!
(Translated) Excellent service, the man takes the time to explain all the machines that we want to see. You can even try them out and the prices are very affordable. (Original) Excellent service, le monsieur prend le temps de nous expliquer tout les machines que l'on désire voir. Tu peux même les essayer et les prix sont très abordables.
Great service, very helpful and very polite! Equipment is good quality, bought a squat rack and love it so far!
(Translated) This store is now my go-to for purchasing all workout equipment. The service is impeccable, the advice is appropriate and tailored to my needs. The prices are very competitive: I rarely find cheaper elsewhere. Congratulations to the team! (Original) Ce magasin est maintenant ma référence pour l'achat de tout équipement d'entraînement. Le service est impeccable, les conseils sont appropriés et adaptés à mes besoins. Les prix sont très compétitifs: je trouve rarement moins cher ailleurs. Félicitations à l'équipe!
Gordon has exceptional customer service!! He knows all of his products and is readily available to help you make the right decision! And we did!! Happy with our purchases!
(Translated) Happy with my set up! The service was good too. (Original) Content de mon set up! Le service était bon aussi.
(Translated) Impeccable service, quality merchandise. (Original) Service impécable, marchandise de qualité.
Could not be happier about my visit. They took all the safety precaution to serve you well ( no mask, no service.. keep that in mind if you want to go). Very helpful staff, everything is up for display, you know what your getting before you get home. The only store I found that has not ridiculously increased the price to took advantage of clients during these difficult times. will be buying all my equipment from there, drove all the way from Laval and it was well worth it.
(Translated) I placed an order at the Longueuil store in December 2019 ... and I have not yet received all the equipment I ordered and it is August 2020. I received part of my order at the end of February ... and I found out by contacting the company ... They were not the ones who contacted me. They make big sales, but they don't have them in stock. Seriously this is my first and last time doing business with this company ... They are very disappointing the seller was very friendly but they seem confused in their billings and orders ... in January and February the reason for the delay is transport and now it is COVID and Internet orders that have clearly increased, but I ordered my products in December 2019, before the pandemic ... At least, the equipment that I have received is of quality. (Original) J'ai fait une commande au magasin de Longueuil en décembre 2019... et je n'ai pas encore reçu tous les équipements que j'ai commandés et nous sommes en août 2020. J'ai reçu une partie de ma commande fin février... et je l'ai su en communiquant avec l'entreprise... Ce n'est pas eux qui ont communiqués avec moi. Ils font de grosses ventes, mais ils ne les ont pas en stock. Sérieusement, c'est la première et la dernière fois que je fais affaire avec cette entreprise... Ils sont très décevant, le vendeur était très sympathique, mais ils ont l'air mêlés dans leurs facturations et commandes... En janvier et février la raison du retard c'est le transport et maintenant c'est le COVID et les commandes Internet qui a nettement montées, mais j'ai commandé mes produits en décembre 2019, avant la pandémie... Au moins, l'équipement que j'ai reçu est de qualité.
(Translated) Excellent service and the cheapest prices on the market (Original) Excellent service et les prix les moins cher sur le marché
Offre des conseils judicieux et très professionnels. Excellent service. Vous souhaitez, petit à petit, avoir votre équipement à la maison? C'est l'endroit idéal!
(Translated) Very good service, quality equipment and very competitive prices! I recommend it! (Original) Très bon service, des équipements de qualité et des prix très compétitifs! Je le recommende !
(Translated) The service is excellent, great product quality (Olympic bar, dumbell, bumper plate, etc.) The place to visit for affordable equipment. (Original) Le service est excellent, super qualité de produit (Barre olympique, dumbell, bumper plate, etc) La place a visiter pour de l'équipement abordable.
(Translated) I came down from Orleans to retrieve my equipment; the service was amazing. G ... went out of his way for me. Impressed with the quality, price and service. And a special thank you, for opening early to welcome me. (Original) Je suis descendu d'Orléans pour récupérer mon équipement ; le service était incroyable. G.. s'est mis en quatre pour moi. Impressionné par la qualité, le prix et le service. Et un merci spécial, pour l'ouverture tôt pour m'accueillir.
(Translated) The employees are helpful, the service and the products are of incredible quality and the prices are unbeatable ... It is without a doubt a place to visit and revisit if you want to invest intelligently in packaging equipment. (Original) Les employés y sont serviables, le service et les produits sont d'incroyable qualité et les prix sont imbattables... C'est sans aucun doute un endroit à visiter et revisiter si vous désirez investir intelligemment dans des équipements de conditionnement.
(Translated) Very poor customer service. the person who met me was disrespectful. I wanted to build my gym and I received no attention and the person did not want to listen to me. great lack of professionalism, I do not recommend this store ... (Original) Très mauvais service client. la personne qui m'a rencontré a été irrespectueuse. Je voulais construire ma salle de gym et je n'ai reçu aucune attention et la personne ne voulait m'écouter. grande manque de professionnalisme, Je ne recommande pas ce magasin...