Reviews of GYMVMT Fitness Club - Trans Canada Centre (Gym)

Falicia Fox

Steer Clear! I would NEVER recommend or refer a friend or family member to this gym. I signed up with them in August 2018 and have nothing but head aches since. Took months for them to get my billing set up properly and they even suspended my membership because they couldn't figure it out. I've had extremely rude staff call from the call centre which then resulted in me having to go into the Branch anyways. The childcare states Nothing about having to make an appointment. When I went in with my son today they advised they could make an acception today but in future you have to make the appointment. Sorry but I am a paying member to have childcare and shouldn't feel like an inconvience. If you have ANY option to go somewhere else PLEASE for your sanity DO!

Heheh Heheh

I went there to get info about trainer and the receptionist was really RUDE, I was asking for somebody help me and she said:"Everybody is busy now,nobody can help you" and then she took the manager business card and contact her.I went to my house and I sent an email to the manager asking her for info and I explained her what happened and until now the manager Kerri NEVER reply me. BAD CUSTOMER SERVICE !The receptions I dont know her name but that happen to me on Tuesday Nov 03 2015 around 1pm. I will never recommend nobody Also she never look me at my face only busy on her computer.

Anna L

I loved coming here until it became co-ed! We got less than 2 weeks notice about the changes in July so I was pretty upset by it. It isn't empowering for me to come here anymore. I know they're working on the womens only side but it is annoying to be displaced for so long and be hidden behind curtains. I can't even do my full program from my PT cause some of the equipment is on the co-ed side :( The other spa ladys are still open but all over half an hour drive away from this one without traffic.

씨앤

Worst place and staff.

Nisreen Azmi

Great service. Everybody is so nice and professional! Very reasonable prices!

Kas N

The changes made to this gym are really amazing. Its so much more modern and vibrant looking. This gym went through a huge change and I watched it go through the whole thing. Such a change can't be easy on everyone who works there but they are always smiling and quick to greet me when I come in. They seem to have done the best they can to adapt as well. I was lucky enough to train with Densa before covid hit and he was great. Ramona helped me with all my questions regarding trainers and options for me at the gym and later helped me revise some of my payments due to covid. She was quick with responses and knew what she was doing. Construction has been a bit lengthy but thats no fault of the gym and in my opinion it is all worth it. I love all the areas now and the staff make it feel like a fun safe place.

Becky thebeau

It's true that they don't follow thru with the 10 day free guest pass. They are rude and don't care about their customers. The manager shouldn't be a manager she had the worst customer service skills. The girl at the front desk cut me off a bunch of times while I was trying to explain something to her . This gym is a joke!! Do yourself a favour and go to another gym.!

Naveen Kanwar

Ladies only

Manav Grovar

At first they never tell you abouy what the procedure of cancellation. I did sent them email month ago for cancellation and after a month they didn't cancel and again taking money from my account. They never give a proper imformation.

UJJAWAL

Dear SIR/MAM Hello???? I am writing this e-mail for job opportunity in this gym, I am from India and I recently got my certification for ACSM CPT exam. My score is 700/800 and I have also completed my REPS INDIA certification, They told me that now i am internationally certified and now i can work in different countries. I am also preparing myself for IELTS(international english language testing system) GENERAL TRAINING exam. I have great knowledge and experience in bodybuilding and gyms, can you respond me on this issue, can i get job in your gym as a personal trainer. Thanks for reading, waiting for your quick reply. THANKS

Carrie Seifert

I have been a member since it was World Health. The set up is great and the ladies' area is closed off nicely and there is lots of equipment to use.

Miss Marie

The membership is cheaper then most gyms- GoodLife , golds etc.. and the classes are awesome. Plus - the child care is pretty decent priced as well. The outside of this location looks like it would be a small gym. But on the inside it’s actually huge. The equipment is well maintained it always looks really clean inside. They have fitness machines I have never seen at any gym before some of which are actually really fun to use. The atmosphere is great. I notice a lot of women are very friendly and same goes for the staff. I would definitely recommend this gym.

Cyndy Hickman

Supported this gym thro the locked downs. Didn't get upset with them charging me my monthly fees while being unable to access the facility. Still accepted paying my full fees for half the service my membership covered during restrictions. BUT THIS IS HOW THEY SHOW US SUPPORT WHEN WE NEED IT! By using the V-Pass program you choose segregation. And you are STILL going to charge me my fees for 30 days Even tho you are refusing me service! DISGUSTING!!! I WILL NEVER SUPPORT ANY COMPANY THAT SUPPORTS SEGREGATION AND DIVISION OF ITS PEOPLE! After many years I HAVE CANCELED MY MEMBERSHIP!!!! I was a daily visitor of your gym, I will give my business to someone else.

اقحوان الهدى

Thank you so much to my trainer, Cassidy, I give her 5 out 5. And my daughter’s trainer, Hailey, because they are so kind and they make my experience here awesome. I put 3 stars instead of 5 because of the service. They promised that no men would come in, but I often see men walk in, and he’s able to see everyone. The reception is really far from the door, so by the time people get to the reception, they can see everyone. This my biggest concern.

firozeh habibi

Clean the bathrooms AND THE SHOWERS so women want to workout !! Honestly a bad gym Spa lady doesn't care about the lady's Call yourself spa lazy My good life membership is cheaper and more accommodating WITH CLEANER BATHROOMS (cleaner smelling too)

David Twomey

For ladies

Olamiji Adeyoyin

Ramona is my orentation lady Mel is my personal Trainer Alyssa is the assistant manager Jaymee is my fitness consultant Trainee is awesome Roxanne is the general manager Sasha is a great fitness consultant Great Receptionist I joined the Spa lady Family on April 2nd 2019 and its been an awesome experience all the way from the yoga instructor to the zumba to the group sections. They actually care about you and your well being at spa lady and they love to see you succeed and win. In addition the staff members are great and they work hand in hand to ensure great customer service and experience at spa lady. Family oriented business love it ????????????????????????????????????????????????????????????????????????????????????????????????

S.J Kelly

Great staff. Clean

Martin Cabrera

It would be nice to have a pool/hot tub or something a bit more than what my current gym offers 4less.

batoul albirani

Im so disappointed and drawn back by the way the treated us here. They managed to get me to sign on a long term contract without explaining everything to me. They are charging me an extra 8.40 $ bi weekly each time I pay, calling it "statement fee" because I can only pay cash as I did when I first paid and signed the contract!!! Of course the contract does not mention this statement fee, nor did she explain it to me when I paid the first time. So I have been paying 17$ extra each month for nothing. Such a rip off. Never heard of that type of statement fees anywhere in the country ONLY AT SPALADY! They only care about your money not about customer service or business success. I will be contacting best business bureau about this. I dont recomend this place to anyone... IF YOU REALLY WANT TO KNOW ABOUT THEM JUST LOOK AT THEIR REVIEWS scroll down and see for your self. I have been reading online about many disputes between them and their robbed customers that took them to court!! Last time here for me and my friend.

Mustapha Boroot

If I could give negative stars I would. They will scam you any chance they get.

M B

Rip off , misleading , and disrespectful staff .... DO NOT SIGN THE CONTRACT!!! They offer a free trial but in reality you find out that you were mislead into a long term contract and you can do nothing about it. They mislead and pressure you into signing a long term contract they don't care what happens after that, only caring about your money. Good luck trying to get yourself out of this trap. After your money has been taken, they will never return your calls! I MEAN NEVER!! Worst customer service ever, that's if we are considered customers. Rather, we are more like hostages... Its called spa lady yet men can walk in amytime.... They aren't better than regular gyms anyways

Tuck Soon

A great gym for women for workouts and exercise with gym equipment. Friendly and helpful staff. Great experience and good experience

sahar jalloul

they are SCAMMERS......they rip you off so bad i wouldnt EVER recommend joining this gym to anyone i hope this company gets shut down to be honest fraudsss...????????

Shweta Srivastava

I was offered two free months upon signing an year contract that ended up being a scam. The contract didn't end the day it was supposed to in fact carried forward to next year for another two months and I was charged annual maintenance fee for next year even after I cancelled my contract . Also their one year contract is recurring. Please be very careful while signing contract with these people. Their personal training program was the most ineffective training ever. And if you want to encounter the rudest customer service please call their head-office.

karina regalado

If I could give even 0 star I would to b honest they just want the money and don't care about the cancellation y call and email to cancel the membership and they say that I have a a 52 by weekly payments contact and is already done but they still charging me am in my 56 or 57 by weekly payments and they still taking the money even though I have say to cancel it.

Simer Jaskirat

Nothing good about this gym me and my wife join this gym together we are go 1 day trainer they give us and next day nobody help us i just want cancel my membership and need refund she said not refund what the hell we are just go 2 day in 10 days when we join this gym she said you have 14days if you dont like here you can cancel membership Canada Mall, 1440 52 St NE A160, Calgary, AB T2A 4T8 here the address

Ellany Maeh

I really love Spa Lady! they are the best fitness club I have ever joined. It's clean and new. and the air is so fresh, that makes the visits so pleasant. I never wrote a review but I feel I really like to share my experience with them. the yoga room and the group class room are very spacious, even with 20 or 30 people inside, you don't have to worry that you would turn around hit the next person. and the girls working there are so nice too. unlike the other reviews, when I signed up, the girl Vanessa is so pleasant, She gave me options, if I said no, she never tried to convince me. oh and the machines, they have so many machines, I was hoping I can come to work out 2 or 3 times a week, but I found myself come here almost everyday! I love Spa Lady!

Kyle Anderson

It's a great gym to go to, it is awesome what they have done so far with the renovations and adding the two gyms together. There is way more space then the old gym and there will be even more once all the renovations are done. Excited to see the finished product and to have all the equipment out of storage and set up, including any new additions. The staff is great, they have some of the best trainers in the city. They are very knowledgeable and always willing to help out if you have any questions or need a spot. Great gym and I'm excited for what the future holds.

Tajinder Singh

nice place for my wife

Daryl Wevers

Inviting and friendly.

Lisa Jordan

I love this gym, the prices are low and the workers are really nice. And to the ppl giving bad reviews talking about the "bad contracting" all gyms do that morons.

Christina Lu

Some of the staff was rude but it's a nice gym

Nichole Thrun

Everyone is helpful and informative. I love this place

Jaclyn Lessard

I haven't even registered and these people have been calling me non-stop for months because I expressed an interest. This is extremely annoying and rude. There is no way I will ever register now after being harassed!!!

Hannelore Viaene

Experienced trainers. Great and clean

Jesse Haney

Great place to change your health and fitness

Joy Olusanya

It is a scam

Marianny Pena

Nice!

Aya Ghanem

Amazing gym, amazing staff and also everyone’s so friendly. They do sanitize everything which I do appreciate!! Also lots of amazing equipment and the women only area is AMAZING. Would recommend this gym to anyone.

B

I moved from GoodLife to GYMVMT after the lockdowns and bookings started to happen. I can go whenever I want, there's never a waiting list & the girls section is BY FAR, the best I've been to. Incredible gym. **EDIT. I'm NOT a fan of the restrictions put on the fitness centers in Alberta. I think its invasive and uncomfortable having someone forced to stand 6ft. away from me, watching me while I work out, and pretending like it's safer than if I worked out alone. That being said, GYMVMT has been INCREDIBLE. Everyones frustrated and it's comforting knowing that the staff are there for you, not just as staff. I've met some incredible people in the short time I've come here and I highly recommend! (only request - you guys NEED tanning beds) :)

Kristine Bagalayos

I train with Steve Chambers! He’s so easy to get along with, he’s so funny, and he’s the best trainer I have ever trained with and I have gone through MANY! The staff there are all so sweet and so kind, they always make me feel so welcomed in the club! I feel super safe when working out as their cleaning is always A+! I love this club, my favourite one in the city! :)

kapelatte

This place is terrible! Customer service is so unhelpful and not willing to accomodate. They dont live up to their promise of free session for guest, they insisted that you book first prioir to bring your guest and therefore they made my guest pay $10 for the drop in.They're very pushy about signing up for membership almost to the point of harrasment.

S.A

Perfect place for Ladies only to exercise , good environment. They also got really friendly employees

Krip kripa

Loved it when it was Spalady. It was great, all the personal trainer classes, zumba and yoga. I loved exercising then. Left this place after it changed to Gymvmt.

Belal Uddin

They are very bad in passing information. I will say this place just like to take money. They sign you up for contract in the training and provide some information which is not even true. Later you find out wrong information. Recent incident they change from world health to gymvmt and never mention me my training will get expired before I freeze my account once I came back I find out my training was expired and they renew some and Tina training manager tell you over the phone wrong information about date expiry and write note in your account. Lot of lies. I been with world health almost 5 years. I had lot of issues with billing even where it get sometime double charge. Tina fitness manager is super disorganized and tell that she is an organized manager. It is surprising that she lies front of your face no one is there to deal with it.

Kat Jones

Great gym! Co-Ed environment or women's only. Lots to work with and great front desk staff!!

Heather Peltonen

Great atmosphere. Ladies only. Helpful, friendly staff. Lots of group class options included in membership. Plenty of equipment. Personal trainers available but not required. Approx $40/month with one year term.

Vicki Lee

Very friendly and knowledgeable staff

Sam Wilson

Aware aware! Hi everyone, please don't go to this Gym. they are cheaters. Stealing money from your pocket without your knowledge. so please never use auto payment option from your bank account. they have the mass plan to steal your money without your knowledge... I have lost 1360 dollars. they just stole my money. dont sign in for auto payment option....... please save yours atleast

Holly Jane

If I could give zero stars I would. A bunch of scam artists for real. They will take your money but don't expect customer service or a refund. Do yourself a favor save yourself money and don't bother going here. I hope they go out of business. They should be ashamed of themselves ripping people off like that. No wonder they changed the name they need new customers to scam. Don't waste your money.

Steph Hud

The prices at Spa Lady look pretty awesome! HOWEVER... The workers at this location are incredibly obnoxious and almost harrass you. How many times does she need to call to understand I am not at all interested in purchasing a membership? I'm about to contact the management and tell them to stop harrassing me....

sanja erdec đukić

Good luck with cancelation! ????

Chhaya Kant

I love this gym, the trainers and staff at reception are so friendly and helpful. Its pretty big has all the equipments and machines required for a good workout. A little pricy though but i don't mind paying for it as it has strength training circuits to free weights to group classes> specially Zumba !

Jessica Penalver-Cote

LOVE LOVE LOVE Spa Lady!!! When I was in the market for a gym membership I shopped around and looked at all the major gyms. I decided to sign up with Spa Lady because of their group fitness classes and haven't looked back since. Plus they have awesome rates compared to everyone else and amazing instructors.

Taran Sandhu

Called in to freeze my account. Front desk made it super easy for me . Very friendly staff .

Vining Wolff

the new layout is spacious and lots of various equipment make for a great workout.

Nelle Recca Cañete

I've been with World Health for quite some time until the two gyms merged. I admit, it's a little bit crowded on the training area but you can still make space since everyone is nice enough to share. World Health and Spa Lady (GYMVMT) is there to help and guide you. I have training sessions there but even when I'm just working out by myself or with my sister, we can still ask the other trainers that are available since they're so approachable and sometimes they'd even come to you to teach you the proper technique on how to do the program to avoid injuries and to make sure you are working the correct muscles. They give out some pro tips for free! I can't wait to see the whole gym after the renovations! Special thanks to my trainer Eljay Lopez and his gang for helping me and my sister a lot!

Umar Warsi

A nice place only for ladies they also offer babysitting on site

Matt Frey

Lots of excellent equipment (free weights, barbells and machines). The staff and trainers are solid. ????

M Camaiani

Spa Lady is OK in terms of the gym facilities...although they should have a steam room/sauna at each one, just like in every other gym... Unfortunately I am stuck in a 1yr membership; initially joined because it was close to my work (now my workplace has changed). If I knew when I signed up that there are so few locations in Calgary but most of all that the HOURS SUCK -- especially for weekends!! then I never would have joined. It's hard enough for us single moms to find the time to get out to the gym, but when the hours are significantly less than any other gym in the city, it really makes it problematic to get there! The weekends are when we actually have more time to go to the gym-- and the hours are SO short?? Ridiculous. As soon as my year's up, I'm switching to a REALISTIC gym for real people with real schedules.

AxillaryJewel

Just wait for the renovations to be completed

Maddy Scarlett

I have been a member at Spa lady for 4 years now and I have enjoyed my workout experience until recently. I was approached by a trainer named Danielle and she asked my friend and I if we were interested in a free fitness consultation. My friend and I were not that interested as she explained that she was a new member of the spa lady team but Danielle was persistent and talked about her years of experience in the industry. So we set up a consultation and first she takes our measurements and weight and we talk about our fitness goals. I am currently 17 years old and obviously if I'm going to the gym I already want to get in shape and feel bad about my weight. My height is 5'1 and my weight at the time was 150 pounds. Danielle told me that for my height I needed to lose 72 pounds which would then make me 87 pounds?! She told me that a healthy start would be 110 pounds so i would be able to fight a cold. After that I obviously felt bad because she made me feel like i had to identify myself with a number on a scale. She did my friends measurements afterward and asked her about her bra size, which is a 36DD, her response was so ignorant as she asked if those were hard to find and if she needed to buy them from a custom made store which she obviously didn't. We then proceeded to do our workout and she told us about minor adjustments but encouraged us and told us we did a good job, but then after at the end she told us we were doing all these things wrong. I was wondering why she dint correct us while we were doing it instead of making us feel attacked. Her approach was terrible. She was saying things like yeah your core is weak and your arms are weak you couldn't even do one push up. You have pigeon feet. Which is true but she could have taken the care to say these things in a positive way encouraging me to work on my skills instead of making me ashamed of my body. So yeah basically spa lady is a great establishment but some of the trainers definitely do not act in an appropriate way .

Andrea S.

I just read some reviews about the new gym, and people are complaining about how it is co-ed now instead of women only; and how contract is unfair, and that they weren't told about certain things. 1) At the time when the "merge" started I was at WorldHealth Sunridge. Information about the renovation and merge was given to us with plenty of time to think about if we want to continue with membership at the new location. I'm sure same was done at Spa Lady. 2) At the TransCanada facility there is still a place for "Women only", with equipment. True, it is somewhat smaller than before but only because renovations are happening. When the reno is done, the space will be twice as big, separate space for us co-ed people and women only. 3) When one signs up for a membership with more favourable terms if it's for a longer term, yes, there will be a cancellation fee. Think of your phone contract. Cheaper phone, longer contract, if you cancel you pay for the phone. When you sign up for a contract READ THE FINE PRINT! Not knowing about it because you didn't read it is no excuse. 4) I was a member at Spa Lady and it wasn't better then. Nobody ever asked if you wanted help, unless you signed up for training sessions. Most of the time it was almost empty, hardly any of the machines were used, and I went there after work, around 4 pm. Yes, it is, obviously, more crowded because of the higher membership, but it is also more fun. And there is a floor plan posted on the wall about what the new gym will be like, you can ask the trainers about it and they will let you know what the next step will be with the reno. 5) Trainers now, male or female much more helpful, whether you work out with them or on your own but need some help. They are always ready to help, they show the movements or explain how to do it correctly. Yes, I like this new gym, looking forward to the newer, renovated gym. Trainers are great, friendly, helpful, always upbeat.

Drashti Nayak

This is horrible place to go. Don't even sign up there . They will explain different policies and charge you even after you cancel membership and reception staff have zero knowledge. I was member for year . In January I canceled membership but they still charge me 97 dollars bi weekly . I am not supposed to pay a dollar, no one answer properly. I don't know what to do.

David Ifidon

Let me make something very clear, this location has excellent professionals who know what they are doing and are always happy to help. The staff is very friendly and the personal trainers are really dedicated. The only reason this is not a 5 out of 5, is because the men's locker room is uncomfortably small and the lockers are barely big enough to fit your gym bag, while the shower stalls are tight. Please know that they are currently working on this, once the locker room situation is dealt with I will be glad to change my review.

Masooma Hydri

i give 1 star only for Roxanne to fix the problem...head office dont know there job they keep ripping people off... keep taking money out of your account even they know you're on doctors leave notice worst service ever please do not go to this gem you will regret.

J J

Great Gym, staff are kind, knowledgeable and helpful. Highly recommend this facility if you want to improve your life! It's extremely clean, they sanitize everything! Cleaners are on point! Very safe place to be active during covid

Michelle Ver

To the retards all. Gyms do that

Shelly Kumar

Steve Chambers is a great trainer and motivator. I’ve been training with him since last 3 years and his training has made a huge impact on my life. Great results have been since then.

Inder Dhillon

Beautiful gym, and lots of open machines and barbells. Had to cancel because I'm moving but it was very easy to cancel

Legacy403

Great environment with very knowledgeable staff and trainers

Dana Waterman

Like the facility. Great, friendly staff. My trainer Nikole is very knowledgeable and kind. I would like to see lysol wipes at the gym, so we can keep most of the germs at bay. I do feel flu like symptoms after a workout.

A Sanchez

UPDATE: 6 weeks and still no refund. Please do not signed with this franchise, you will regret it. PLEASE BE CAREFUL GIVEN YOUR BANK ACCOUNT TO THIS GYM. THEY WILL DEBIT YOUR ACCOUNT FOR A SERVICE THAT WAS NEVER USE. MANAGER VANESSA WON’T RETURN PHONE CALL OR EMAILS. My husband and I signed a 1 year contract at the Trans Canada location with Ramona on SUNDAY, March 15, 2020. The next day, Monday, March 16, 2020, the gym was closed because of COVID-19 (totally understandable). The problem began on April 13, 2020, when the GYM TRAN CANADA started charging me for their monthly fees (remember 2 accounts, 2 transactions). They debited my account 12 times and only 3 were refunded back to me. I requested to have both accounts cancel on JUNE 16, 2020; manager VANESSA call me to inform that IF I want to cancel both contracts they will charge me penalties. They won’t return your call or email, NO MONEY BACK and this situation has left a really bad taste in my mouth about their service as a business. Stay away from this location. My name is Adriana Ramirez - JULY 8, 2020 – If you want me to remove this review, I want my MONEY BACK and I want to cancel both membership WITHOUT PENALTIES. Once, this is done I will remove my comment.

umu IQRA

They are money hungry. I dealt with Roxanna(the manager) she collected my money $460 from my account and make some fake accounts on my name. Which doesn’t have signature and last name???? and asking me to pay the outstanding balance. Stay way from this gym. Horrible stuff. Money hungry SCAMMERS ????

Alexis Hernandez

Nice gym, lots of equipment, only down side is the actual cleaning can be better...they do good general wiping down but they should do a deep clean at least 1 per week.

sandy sanchez

Rude and disrespectful staff

Sarah Salem

I absolutely love this gym. I just recently had to call due to the new public guidelines and they were extremely helpful with everything. They gave quick and accurate advice on how everything should work, when I can go to back to the gym due to protocol and vaccine mandates, and even allowed me to freeze my account until I’m allowed back, they made the whole experience painless, quick, professional and simple.

Dezree Christopher

I really miss working out here, great equipment, friendly staff, nice safe environment, just miss it

Brian Adams

Steve chambers is a great coach, can help you hit any goals or fix any issues you need fixed. Highly recommend coming in to try the gym out since they have completely renovated and brought in more equipment.

Brittany Mayer

All I can say is this a TERRIBLE PLACE!!! i signed up 2 years ago with a friend. When the consultant was going over my contract she said "Oh you didnt sign up for automatic renewal" and I said I didnt want to because I know me and I am not good about going to the gym at all. She said back "well sometimes people forget to sign off on it" then she walked away without giving me my contract. After 2 years of poor service there I was glad to see my contract finished, but I noticed that I was still being charged a monthly fee. I called the head office and they told me I had signed off on a automatic renewal. WHAT!!! I told them I have not, after arguing with the unhelpful head office I went and retrieved my contract from the gym itself. SOMEING FORGED MY SIGNATURE!!! on the automatic renewal. So I have paid for a membership that I was not using for over a year. I was told that I am not getting my money back and I can file a police report if I feel like my money was stolen. Never ever ever go to this gym.

Avneet Sangha

GYMVMT has been a phenomenal gym to go to! It's updated equipment and great fitness classes are nothing in comparison to the friendly and approachable staff that work there. The trainers and fitness consultants (specifically Ramona N) make the place feel so safe and you really feel like you are part of a fitness family! I have only had positive experiences and I look forward to my workout everyday knowing that I'm going to be greeted and supported by amazing people!

Derek Pearson

This place charged everyone during their closure from Covid. They don’t enforce wearing any masks or social distancing. They finally offered to put my account on hold when I went to cancel, (not offering that previously) after six months of charging me during Covid and me not using the facility once and after asking what they can do months earlier. Back then, their response was “we can’t do anything.” Then made sure they charged me one more month, even though my contract was expired. I hate places are closing and struggling in the community, but I kind of hope this place goes under, as there a public health risk and nickel and dime people.

Aline K

Big space

K

Great gym, great atmosphere. Lots of the built in tvs on machines don't work though. Bring music or downloaded shows.

Walaa albi

I am very upset of this gym. They treat customers impolitely. When the costumer wants to cancel before the year ends, they keep complaining to come and pay even if she doesn't come to work out and they charge her more money. I recommed that don't register there and don't give them a chance to control you.

ashley baran

This gym in great! I can’t wait to see what it’s going to look like when the construction is done and it gets even bigger then it already is! The atmosphere is wonderful! It feel like a family the second you walk in the door! If you’re stuck in anything or you need help at all any one of the trainers will be there in a second to help you out! You never get any of those intimidating vibes or that awful feeling of “ugh I’m going to the gym today!” The atmosphere is so positive and uplifting the classes always sound like so much fun! And as a woman who is intimidated and was super nervous about going to the gym and working out it’s really nice that they have private and separate areas for woman to work out in and when construction is done a whole separate side where woman will be able to work out is amazing. I’m really looking forward to it. The best part is that this gym is super clean and extremely well taken care of. There is so much equipment you rarely ever have to wait for a machine to get your work out in which helps your workout go by so fast which is so nice!! The bathrooms could use a little bit of clean up work but otherwise gymvmt in trans Canada is a great place to work out. I’m excited for the things to come and a CrossFit square at the gym is going to be a great addition. The trainers put in the effort and do great work and they make you feel like you matter which is really nice. If you’re looking for some of the best Roxanne, Shayne, and Tyna are the best. They will support you and be there for you 100% of the way. I recommend this gym to anyone!

Suzan M

Hate the personal training contracts.

Trevor Portsmouth

This gym is outstanding. It is one of the cleanest gyms I’ve ever been to and staff are very helpful when needed. I always get a great workout when I’m at this location.

Thurga Sachchi

I signed up with ramona at GYMVMT she was very positive and took her time explaining the costa/fees associated with my membership. I was hesitant at first she did not pressure me and took the time to understand my needs! She listened and took the time I needed! She was amazing I would definitely recommend my friends and family to go see her! Not only did she help me with choosing the right plan but she was very knowledgeable when it came to nutrition!!

Devin Stotz

10/10 Would go back to this gym. All the trainers were super nice and helpful giving advice on my workout routine to get the most out of my time spent at the gym

Lila Baa

Worts customer service!!!! I’ve never been told that there is a cancellation fee, and when I signed in I ask and they she said there is none , now they are saying that I have to pay it and the manager was very rude to me and didn’t even listen what I have to say!!!! They are very nice when u are signing but you will see their true face if u try to cancel before your contract finish!!! When I say that nobody told me about the fees she said everybody say that ( which mean they do that on purpose) and I didn’t sign anything saying so!!!!

Gurpreet Sandhu

Ramona at the front desk was super helpful. She helped me with weigh in and body composition; she took the extra step to explain what each part of the body comp meant. Also gave me a lot of good tips on how I could reach my fitness goals. It was exactly what I needed. Thank you.

Meesha K

They are so unprofessional and don’t train their employees properly. I canceled my membership and have the contract to prove it but since the employee didn’t do it properly I have to come again. They are just wasting my time and money at this point. Honestly GoodLife fitness and gold are better if you can go there then please sign up with them.

e dzn

????The trainers are so cool!!

Tania Kaur

I am member of this gym. Three months back I joined and How I can forget about to mention my training. It was really good. The first day Danielle who is trainer over here called me for free training. It was seriously amazing. After that I took training sessions with her which were great. She is a great motivator and will tell you your strong and weak body parts as she will notice everything. I always had a such a great time with her. Her 45 mins session time is simply amazing, I don’t think anyone have to do anything else after that. She will understand you and will keep motivating you all the time. ???? It’s a good gym and staff and trainers are quite friendly.

Chris Boudreau

Very unprofessional. Response from management leaves you feeling ignored except for trying to sell you more without addressing concerns. Not very clean environment. They lock you in a contract then don't care what you do after that. Not concerned about member success. Classes are the only part that provides energy and motivation but difficult to attend if you work late.

Amena Ayache

This is a terrible gym not only is it run down and equipment out of date, but when I signed up with the company it was a women only gym. One day I went in and they decided to make it Co. Ed. I wasn’t happy since I signed up for women’s only. So I put my membership on hold, they agreed explaining they were going to be women’s only soon but they have to do some renos. Sure enough they start charging my card again refusing to return the money. Do not ever sign any contract with this company.

Kim Bayubay

Excellent facility. Steve C. Trained me for a couple of weeks, when only one-on-one training was allowed. He's very knowledgeable! He's also quite focused when he trains you! He helped me with my shoulder issues too! 10/10!

Crystal Kelly

Pressured me into signing a contract when I was there with a friend. Barely gave them any of my information as I didn't want a membership. Never went back so they sent me to collections and I had to pay them almost $1000 for something I never used and didn't want. Don't even walk in there.

Mandy Bellaire

Wow, extremely pleased with my first experience with Spa Lady on 52nd Street in the NE. I haven’t had much faith in gyms and the lack of quality in group classes in quite some time. With my favourite yoga studio closing down, I needed to find a place to relieve stress, move body with a sense of community. Had my first Zumba class with Pam G and immediately was hooked. The energy, the music, movement, and the students were awesome. I felt welcomed and guided. The class was so much fun, and empowering. I look forward to checking out the other classes especially yoga!!! And the membership price that includes everything is the most affordable membership I’ve ever invested in.

Sandy Appl

Love the convenient location and the friendly people. Don't appreciate the closure for renovations and still having to pay fees!

Cesar Elias

They kept charging me when the gym was closed because of covid, and they said they'd be giving friends and family passes and gym bags and never did. This is the most garbage over priced gym ever.

Kevin Vice

Misleading high pressure sales tactics. Complete scam do not sign a contract

Rebecca Chermishnuk

I love going to this location. I find the washrooms/dressing areas to be in decent shape. They just upgraded their machines, so there is a lot of variety and lots of machines for everyone. They have a floor area downstairs where most of the trainers train their groups. But then there is an upstairs area that has pretty much the exact same equipment, That way if it's crowded with classes, you still have a quiet place to go. The free classes they offer are always fun, but busy so you need to come early. Signing up was a bit tricky. I don't think the group sessions were explained to me properly, but when I went to buy more sessions everything was clarified and we chose a plan that worked best for me. My trainer is awesome. She is very skillful and knowledgeable. She sees what each of us girls need to work on and rotates our plan. The policy is 24hrs notice to cancel, my trainer is awesome if you give her enough notice, she rebooks or moves times/groups around to fit my schedule. I would definitely recommend this gym!

Debbie Ross

I signed a one-year contract, signed a paper that I would not be renewing it once the contract is up and they keep charging me extra fees after the the contract is over. I called customer service, the lady was very unhappy with my call and promised to call me back the next day. Of course, she never did. I sent them a letter- we'll see if they are more efficient answering emails. If I don't hear from them I'll be filing a complaint. Seriously, women ripping off women!

Krishna Mohan

Stay away from this place.. Their contract is a scam. Signup only if you want to be trapped in their filthy tactics.

Amanda Mendez

Not happy with the staff attitude toward their customers.

Kevin Schultz

Extremely Unsatisfying service during COVID. Gymvmt still charges you even when the gym is closed and they cannot provide any services. After 10+ years with world health/gymvmt I will be canceling my membership. Will be moving on to a gym that puts the members first, and isn’t so eager to charge you when they can’t provide anything.

Nadin Elkadri

Went with a friend to try out the 2 week free trual pass and they said i cant get it unless i give them all my info/credit card so i did after the girl there reassured me that they wont take any money if i call before 2 weeks are over. So I called a few days before the and explained that i wasnt going ro be able to commit to the gym because of my current busy schedule and they said they will take my name off and that would be taken care of! A few months go by i find that money has been talen drim my credit and im being charhed every month, i gave them call and they said that they have no record of me calling and cacelling they asked for the persons name and i told them and they said “oh she doesnt work here anymore” and they took $300 even though i didnt attend even one and i made it clear that i didnt need a member ship but they still insisted that i signed a contract which means i agreed to pay and sing up for a member ship...so long story short they are misleading, deceiving, and theifs They only reasons they have a so called free trial is because they wanna get you lured in to there scam and it down hill for you from there.

Taylor Dengler

Best gym I been to! Very clean, lots of space to do all your exercises and to top it off the employees are awesome and are the nicest people around! High recommend (:

Melissa Pearse

I was a member of Spa Lady until recently - since I moved it’s sadly no longer convenient to come here. When I joined, Roxanne made sure I understood everything, she set up an appointment for me the next day, and another girl (I’m sorry I can’t remember her name) gave me a rundown on all the equipment and showed me how to use it and she even took me through a simple and easy workout. I kept my membership for a year and for a good 7-8 months I went in the mornings. I loved seeing Alice there - she cheerfully greeted everyone who came in by name, and makes you feel welcome, and wishes you a good day as you’re leaving. The early mornings aren’t usually busy, and that was my favourite time to go. They had all the machines I needed, and I managed to lose weight and get in the best shape of my life while I was working out there. I never felt pressure from any trainers and I had 2 great complimentary sessions with Birgitta (I’m not sure if that’s how you spell the name!). If I lived close to a Spa Lady, I’d still be a member. I would totally recommend this gym especially if you’re not a “gym person” like me, and are just starting out. I felt super comfortable working out here. It was a great overall experience for me.

Rebecca Benthien

Only two stars due to the women's only section, Lacking in equipment and space. Training sessions seem to take over many areas and make it impossible to use the equipment they set up in front of. Cannot complete most work out routines due to lack of basic machines (sitting leg press for example). This location is easy for me to get to after work, which is why I go, I much prefer the Canyon Meadows location.

RAWAN THEMAN

called head office for the 3rd time to cancel membership, they promised to return the call within 2 hours, 2 days pass by still no call?!! vary bad customer service !

Anette

I was so surprised when I got to Spa Lady a few months ago that it was under renovations and that it was going to become exclusive to both men and women. I was unaware of these changes. I signed up to Spa Lady since it was an all women gym however they changed it without notifying there customers. So I immediately called Spa Lady to put my account on hold, I specially told the lady on the phone that I'll call them back once I'm ready to unfreeze my account however a month after calling them they started to charge me again, I haven't even been to the gym ever since I put my account on hold, all I ask is for a refund because from what I know my was account was still on hold.

Teaghan Riley

It's a great place for women to work out. They have great classes for zumba and step. I'd love to see more yoga classes, especially in the morning.

Maryanne Croft

During covid while everything was closed I got charged every month for this membership. There wasn't a phone number to be found to call and cancel my membership. Thats shady service. Especially when people are struggling to stay afloat. I will never return.

GB

Even one star is too much to give this gym, Worst gym I have ever been charged everyone when it was closed never responded to any emails I send 3 and I canceled I still haven’t received my money back and I was not on a contract but yet still haven’t received my money back from March and April, I WOULD NOT RECOMMEND IT TO ANYONE!!! Worst management they need a lot to improve!!!

Mallory Harrison

I have been going to spa lady for 6 months and i love the atmosphere. The staff are so friendly and are always happy to answer any questions.The classes are fun and even as a newbie i felt comfortable. I had a trainer when i first started and it was the extra push i needed to make a change in my fitness journey.

Victoria Rose

I’m fairly new to this gym. I love the physical environment and the equipment and so far, have had mostly a good experience. There is something I would like to alert potential new members to, and that’s how the Consultants and the Receptionists will attempt to hold your government ID as ‘hostage’ until you comply with what they request. This has happened to both me and my partner. On my day of signing up with the gym, the Consultant was not available for our scheduled appointment. I asked if I could start my workout and meet with her afterwards (as I had limited time due to the 1.5 hr time slot you get with the daycare). The receptionist stated this is fine snd asked to see my ID. I provided it, however, she then didn’t return it. I asked for it back and she said she “needed to hold it hostage… in case i don’t meet with the gym consultant after the workout.” I stated I would not be letting her hold onto my drivers licence and this is not a legal practice. This happened again today to my partner who was coming in to access his 2 week guest pass. Same thing as before, they requested his drivers licence as collateral in case he didn’t attend the Consultant meeting planned the next day. I asked the consultant if it would be better if we just leave, however, she then offered to meet with us quickly to set up the 2 week guest pass. Both the Consultant and Receptionist both stated this was the gym’s “policy.” The consultant further shared that no one else seems to have an issue with this policy aside from us. The practice of holding onto government identification as ‘collateral’ or ‘hostage’ is not a legal practice in Canada. What would happen if the person decided not to comply with your requests… then what? Refuse to give the person back their government ID? That would certainly become a Police matter and I don’t know why this gym hasn’t consulted their legal team regarding this. I get that this gym feel like they’ve lost because someone has worked out for free (and perhaps this is what brought about this “policy” to begin with), but it’s not a sign of good faith with potential new clients to show such little trust in their word. My partner won’t be coming back to the gym to sign up — he said the whole situation made him really uncomfortable and anxious.

Jeanine Jarvis

i absolutely LOVE this gym!!! everyone is so helpful to a beginner like me.

Ryan Smith

Great renovated gym that’s very clean with a good amount of equipment and friendly staff. Highly recommended

Saba Adil

The environment is ???????? Trainers and staff is very helpful. There is a separate women section as well and a bigger space for women is coming soon.

D Boyle

Looks amazing

Thelma Elago

Staff are friendly... Love doing Zumba and yoga classes also master mobility classes. Spacious and clean place to workout and exclusive for ladies.

Alex Jay

Huge shout out to Julian customer service was a 10/10

E Abubaker

this place is great! good parking, nice folks, and a clean facility

Claudia Diaz

I go there and do my workout. Everyone is helpful and kind. Never any problems and got a wicked deal with them that can't be beat. Only thing they need is a steam room thst would be fantastic lol

Kaz Savitzski

Friendly, helpful and professional staff who enjoy there jobs. This gym is surprisingly pretty big and located inside a mall. This is a great spot to come workout then grab a meal afterwards.

Fran Lewis

The equipment wasn't santitary

Mike

Scammers. Said account was on hold yet still charged and refused to refund. To the “Owner”, do NOT respond saying you’d like to know more and make it right as I spent hours with arrogant customer service staff who did not help. Will report to police. Go anywhere else.

Nisha Jawed

Its always been nice to workout at Trans Canada Location. It provides women ‘s area only which make me comfortable and I also enjoy the workout. I just got a baby and can no longer go for which I requested to terminate my membership for now and an employee named Julian helped me waived the 30 day notice period. Amazing experience with this gym.

Thomas Williams

Great gym, especially for the area. The staff make this place. If you are looking for a gym that's open 24 7, you may need to look else where, but I doubt you will find a cleaner facility. The janitors are on point. Read alot of the one star reviews they mostly have to do with contract issues, people not asking what they are signing up for, or eager to get into the gym and don't pay attention to the fact they offer contracts for sessions with trainers. The front staff are USUALLY very friendly!! The best thing about this gym is, the staff. From the receptionist, to the trainers and janitors! I train with Densa Chan personally, and he is extremely Knowledgeable! And will stay on top of you! With his training programs, and nutrional coaching. I have gotten in the best shape of my life, you obviously gotta put the effort in yourself, but the results from sticking to his programs are evident. He has helped me set new personal best lifts. I will train with Densa for the rest of my life, his rehabilitation training has helped me recover from injuries new and old. You have to communicate with your trainer though. Steve Chamber is also very knowledgeable, skilled personal trainer, I have trained with him here and there over the years. Be sure to read all the fine print on membership dues, so you don't get any unexpected payments. Like All big gyms, the have monthly dues/fees, make sure you READ what you signing up for.

Clinton Cox

Very nice, clean and helpful happy employees. The trainers talk to me on occasion just to see what I'm up to.

Chantelle Pruden

Spa lady is a scam.. and they tell you lies to make more money, I closed my training with them, but they told me that I had 15 sessions left and that it is okay if I finished them and I wont get charged because I already paid for them. well that was a lie! they continued to charge me! As soon as I called the main office to figure out why. The trainers delete my sessions and change there story and say I have none and that I over used my session, which is a lie!. They deleted my extra sessions so that they could get away with stealing more money from me! Spa lady is a scam and they actually tell you lies to your face to get more money out of you.. I.most definetly would not recommend getting training from this place!

Amarlata Seth

They are horrible people. These people are hugely unethical and burglars. They posted arrear abnoxious charges on my closed account and the manager was a liar . I humbly request everyone not to encourage this business as they have aweful policies

Najat Jeha

ok gym, decent range of equipment compared to what spa lady had but staff is rude so i probably wont be going back.

Araceli Vargas

Good equipment, newly renovated and overall the majority of staff are friendly!

Vaedra Mercier

Been going here for over 10 years. They have an amazing group fitness program and it's less expensive than other gyms

Harlin Thind

I always prefer going in the evening because the receptionist during the day is often very rude and donsn't even say hi. In the evening the girl Jessica is there and she is always happy and greets every member. She always asks me about my day briefly and very helpful if I ever have any concerns.

Ifra Iftikhar

Was a member of spa lady and ended up freezing my membership because of my frustrations with the gym - no one would pick up when I called, the management was not helpful at all, I kept getting different answers from different people. Was curious about the upgrade so I renewed my membership and I'm so glad I did! The trainers and management are so much more helpful and nicer than before. I really hope they keep this up, it's been a great experience so far

John McIntyre

Great atmosphere for getting fit! Staff is amazing

Kayla Sawkins

Clean, well maintained, and friendly staff

Amy Jose

Spa Lady Trans Canada: I’m also giving 1 star because of the poor customer service . When I joined the gym it was a women’s only gym and now it’s not I’m not at all comfortable at that. That’s y we all choose spa lady but the service is horrible. Trainers won’t show up on time, in this one year I’m having 4 th trainer. Trainers are leaving the club with short notice and i waited 2-3 weeks to get another trainer. Company is not all taking any responsibility. Roxanne not even replying.

Adam Lazorko

***UPDATE*** THEY STILL CALL/TEXT ME AFTER BEING CLEAR TO HAVE THEM STOP CONTACTING ME! They continually call me after me telling them politely im not interested. Why are they even calling when fitness centers are currently closed due to these unprecedented times? Besides, I wouldn't want to join a health club after the story I read of how this company treated their members after the gym shut down in regards to continuously taking payments during this unprecedented time. Bottom line, when someone tells you to stop calling, stop!

Holley Fantini

I just recently signed up at this spa lady location with the referral from my mother in law! They have been nothing but helpful and positive in my fitness journey! I have been training with one of their wonderful trainers Danielle, and she is amazing. Showing me a whole new world of working out to build muscle, and already after only a couple weeks I am feeling stronger then ever before... not to mention realizing I had muscles that I didn’t even know exsisted!

Venessa Charles Lindsay

I'd rate them at zero stars if I could, they have been charging me during covid and when they have closed down. I would never recommend them.

Mo Maliwat

Nice gym and loads of equipment , very helpful and friendly staff. Julian was very helpful.

Zed The reviewer

I was excited to start working out but this " fitness centre" is such a turn off. They will rip you off every chance they get and have you pay for fees that were never discussed. They will charge you additional fees that were never discussed in the contract and try to get away with it since it's a preauthorozed payment. It seems that all they care about is your money... no integrity to at least tell you what you're going to be charged. And then to cancel, it's another $100. For the ladies that like to work out in a female only zone, I would recommend GoodLife as they have a section for girls only. At lest at GoodLife they are truthful and will tell you straight up what you'll be paying. They're also not money hungry ..