Reviews of Gold's Gym Calgary Northgate (Gym)

Kelli Stirling

Not to bad so far, I've been there two times. Biggest bonus is the tanning.

Cristian “Soto” Soto

Great service, Dustin is awesome to work with! Highly recommend choosing this gym.

majid abdullah

Only reason I’m giving it 1 star is because I can’t give it a zero. Just terrible the way they treat their members and the way they do things. Even though gym is closed they are still charging my account regardless. They said they stopped the charging on jan17 but I still got charged on the 21. I tried to call and email they didn’t answer or even get back to me. Stay away from golds gym

Isaias Saavedra

Get the platinum membership!!! Its a great and clean place. Nothing worse than sweaty guys who don't wipe down equipment or dirty bathrooms right??? Everyone is respectful and the staff members are very encouraging and professional. Anyway I think the best overall thing about the gym is the mixed martial arts program. You got boxing and wrestling Monday; jui jujitsu and kickboxing on Wednesday and mixed martial arts and Muay Thai on Friday. The teacher is a great teacher. For anyone trying to train in mixed martial arts and get serious. Come to golds gym. Good encouraging fight classes and always new things to learn. I believe if you want to become a good fighter sing up for classes or a platinum membership and come fight.

Harvinder Kang

Staff is not professional at all. In period of 2 weeks I called them hundred times and no one responded.Very unprofessional.

Darin Phung

Send all my guys to Shafique!!!!

Ashley Wallbank

Best gym, enjoy it for regular workouts

Dennis Glover

Best equipment in the city for bodybuilding. HANNAH and CHELSEA were so welcoming and helpful. There was another staff member called Jackie who was very rude, confrontational and abrasive. I brought a friend of mine to try out the facility because she wanted to get a membership. We were bombarded by Jackie at the front desk. Jackie basically told her to leave without even trying to sell her a membership. She told her to leave even though she was trying to sign up. I feel reluctant to bring people there or recommend this gym to anyone because of the service

damion bennett

If you are into real power lifting and body building. This is the gym for you.

Yash Pratap Singh

The best gym in Calgary

Jon Talon TruStori

Expensive admin fee - but if you can afford it, the bi-weekly payments are more than worth it. Great place!

trades woman

Don't go with them unless you are ready for random money to come out of your account and hidden fees

Ekene Okorocha

Great space, great equipment as expected.

Danny Ta

Great gym! I've been to them all.

Chris Schultz

1st time at Golds Gym! Easy to get a day pass, friendly staff and enough machines.

Zareth Miranda

Marina Maxim was our fitness consultant, she was amazing! Super helpful! Easy to work with and she got everything done for us with out any issues!

TecLoaf

Great atmosphere

Evan Huslage

Great gym if you’re a gym rat or okay with something a little more old-skool or grungy. Great for a hardcore workout or gym goer. Could use updates to the bathrooms for sure

Sunny Rastin

Amazing team at Northgate gym.

Aaron L

Currently being the only Gold's gym in Calgary, Northgate is the place to go! Awesome equipment and they have 9 Olympic platforms!

Nahmat Rahmani

\love this gym!!!

Josh Barton

Always enjoy going to Golds. The facilities are great and the staff is really kind and always helpful

Leonard O'Keefe

I didn't want to go public, but apparently Golds Gym has no interest in returning my calls, emails or messages. I have been charged $52 total since the gym closed down and I am wondering when the money will be reimbursed in my account? You have been closed since December and, while I understand that's not your fault, it is also not my responsibility to pay your bills for you while you aren't providing the agreed upon service to me. We are all struggling right now due to covid and I am trying to pay my own bills. Can you please do the same without stealing the money from your customers bank accounts? I have called my bank and issued a stop payment order so you won't be able to steal any more of my money.

james galan

great work out facility.. new equipment and the staff is very friendly

Bevyn Prasad

Awful customer service. Great facility tho.

Jason Tremel

Great gym

Mack Daisley

A champion’s gym. Sometimes it’s not about the fluff and perks but the people and atmosphere to build the body you always dreamed of. Logan is my trainer and he is pushing me past the pain barriers of doubt. Thanks for the help Logan, and Gold’s Gym!

D Obvious

This is a very well equipped facility. Their equipment is maintained, staff is friendly and the patrons are friendly and chill. First timer's can easily find help with posture and spots. WiFi is free as well

XERRA OINOTNA

Don’t ever ever go to this gym because they lie to you in the contract they will say that no payment at the cancellation of the contract but that’s totally lie you need to pay for the cancellation which $200 and its really pain in the butt when youre going to cancel your membership. The staff are not helpful so think again before signing up.

Ryan Richardson

Worst professional experience of my life. Most dishonest gym or establishment ever. After a year of sub optimal service, I declined to renew my gym membership and I verbally voiced this to the managers who had signed me up. A year later I get a call from the collections agency, notifying me I owe them $1400 dollars in fees to Gold's Gym. They neglected to cancel my account, the never notified me about attempting to take money from my account. Joining this gym was my biggest mistake, and my credit score reminds me of it everyday.

Cindy Tran

Been going here for about 2 years now and for someone who doesn't like the gym, Golds Northgate definitely makes it easier to come. The staff are super nice and helpful and greet you on entry and leaving. The layout of the gym is easy to use and open. Also helps that 95% of my friends work out here as well which makes gym sessions better.

Nada Gomaa

Highly discourage everyone from going to this toxic gym. The equipment is dated, the atmosphere is uncomfortable and the cherry on top; the staff are HELLA RACIST and will deceive you to get you to sign up and lie about fees. They don't tell you about the cancellation hell you'll go through if you decide to leave. Would do zero stars if could.

Mohammad Nadhim

Amazing place with amazing people! You are greeted in and out, you will never feel like a stranger! The owners are very welcoming and friendly. Membership prices are very fair, and I have not found a better gym in Calgary other than this one!

Oksana G

Excellent shop!

Lucy Luo

Yikes about still charging members during the pandemic and the owners response to the whole situation...

gurwinder singh

Best gym in the city

John Slaton

The instructor gave me a free pass to golds gym, we took the kick boxing class, and I was very impressed with his knowledge of techniques and details. The class was great and a lot of fun. Will be signing up for a platinum membership to attend the class.

Shivneil Lal

Justin was an amazing guy very personable and a really great! Also the gym is great way better than its competitors!

Josh W

Great facilities and great staff. Dustin one of the trainers helped me fix an imbalance in my legs causing knee problems, my knees feel strong and great now. Thank you Dustin!

Tyler royaltee Duboski

Wouldn't let me in even tho I called ahead of time and asked if im aloud to do a drop in session witch would have probbly led to me singing up to a membership since I just moved from edmonton to calgary

Aaron Ryze

My review will be based on the martial arts room. I like where the martial arts room is placed in the gym and the spacing of the punching bags, and there's usually enough equipment to go around. But i think we could use some new equipment. Like Bags (current bags are hard and lumpy, broken chains and straps), Kick pads, gloves , stuff to put in gloves so they don't stink later (please). Although I feel like there is places to improve I'm giving this a 5 star in hopes of new equipment and because of the community, there is a big pool of people to learn from, Where I am lacking they will teach me and I can do the same. I want to see us grow and someday host a tournament here.

Anish Nair

I wish i could have given negative staring to this organization... pathetic service added up with a clear and straight intention of just looting money frm those who make the blunder of joining this gym.... I made my life's biggest mistak joining this gym.... it costed me more that 400 bucks... they will give u pains even to cancle the membership and the compalint handling is as worse as the staff... Noone is bothered to respond to ur complaints and mails... They will lie at ur face with ease..... they see u not as a customer but as an opportunity to earn maximum out of you.... Really Pathetic.... With such a pathetic staff and a noncommitted complaint handling mechanism they will make u feel helpless. Funny part is if u approach them to cancel membership they will give u an ootiin if freezing ur account and take again 10 dollars asaying the biweekly fee wont get debitted for a month meantime we can sell off the membership on kijiji... neither ur membership gets purchased by anyone nor ur biweekly fees stops n you end up paying 10$ more... Heights of looting.....

Daniela Padron

This has been a horrible experience so far, they have over billed me 2 times, secretary over the phone she extremely rude and personal training is disorganised. to talk to accounting it takes days for them to return your call, no one is accountable of their actions. while billing me for personal training, i never had not even one class. i was supposed to get a meal plan 2 month later in still waiting for it.

Jun Ogoc

I love the facilities and equipment.

Sartaj Tiwana

Customer service is not as good as I believed it was. The staff treated me rudely

John Villanueva

Pretty dark inside. Not enough barbell clips. Too many Bent barbells. Missing pins on cable machines.

GlobaliTechSystems-Web-Design Call 403-4021727

I been a member. I like it.

Kay Evans

Nothing but issues! Yes the equipment is nice, but they deceive you and manipulate and bully you! I won a draw to receive 3 months free, but when I went in, the guy told me it was only one week free unless I sign a contract and buy a membership. It was reasonable at the time for $40 a month, so I agreed. He didn't give me any details and just pushed and rushed me to sign the contract. The next time I went in, 2 days later, they demanded payment even though we agreed to pay at the end of the month. I only went back 2 times after that and got fed up with them that I decided to stop going. They then told me that I had to keep paying, or cancel the contract, which would have cost me $300. (The guy never told me ANY of this, in fact he said I could cancel up to the 3 months) I left with the head corporate's number to complain, but no one would answer no matter how many times or when I called. I finally gave up and called the manager at this location, but they never answered either. When I left a voice mail, no one ever called back. I kept calling over and over but no answer, about a month later I got harassed via telephone by their payment company to pay them!! (STILL under the 3 month mark) I tried calling again but still no luck. Then then sent me to collections for over $1000!!!! I then had to pay $300 to get out of collections if I agreed to keep paying the $40 a month. The few times I DID manage to get a hold of a manager, she said that it was my fault and was very rude, and did nothing to help me. I have yet to be back after the 2 times I went. I have paid now $600, and have to keep paying $40 a month for who knows how long, or pay another $300 to cancel, all for 2 times on a treadmill for maybe 20 minutes each... My husband and I have been debating taking this to the media.

Tristan Gibby

Great place

Dustin Laface

I have been to a few different gyms in the area and ended up staying with golds. The staff and gym goers are friendly and the facility is huge. My friends and I have had some personal training with Dustin Oxenbury, that was fantastic. He is a very knowledgeable trainer .

shaneycake

Got a complaint or concern? Don't bother telling the staff cause they don't care or even try to act like they care. Just stand be hide the desk with their phones up their asses. Worse staff I've ever seen.

Jaspreet Jaswal

This gym is total scam... they are charging fees when gym is closed.. while they collect federal assistance for rent and wage subsidies .. totally disappointed with their attitude

Andres Rafael Rodriguez Marulanda

The worst service ever, this is way (when I signed up in the gym I used my debit card) I received a message that something was wrong with my account so I went to the front desk and they told me that everything was ok, some weeks later they told me that I have to pay 77$ because they tried to charger the monthly payment to my debit card and it was negated, so I told them hat wasn't my mistake because the didn't tell me that I have to use my credit card (the knew that I used my debit card when I signed up in the gym)..now I paid for they communication mistake.

Mark Dyck

Best gym I've been to. Staff and owner are super friendly.

Cody Bell

amazing service

Jordan Gc

It's a but run down but its functional

swati kumar

I have always been to golds gym! Their equipments are the best!

Mike Desjarlais

What can I say about this gym...simply amazing! I use to work-out at Good-life...but found that it was not the right fit for me and my wife. Since joining Gold's best experience ever, the owner ALWAYS says hi or bye if he's at either location. He truly appreciates our loyalty to his clubs. I highly recommend this gym!!!! Sam the GM at Country Hills is awesome too...always willing to help and its amazing. Keep up the great work guys and gals!!!

Jeffrey Hernandez

Been going for almost 2 years & its always great, never had an issue.

Josephine Vo

Jacqui is awesome, she knows exactly what I need to do to improve and always helps me make the appropriate adjustments whenever I get injured from my coaching job. I am a part-time coach and university student so my schedule changes all the time; Jacqui always makes sure to fit me into her schedule wherever I need. The facility is pretty good and I have never had a problem with any of the staff; they always greet me with a smile and help me out whenever I ask.

Matthew Tran

Joined back in 2013 so approaching six years. Since then I have made around a dozen friends switch gym memberships to golds. When you come to this gym your putting in work. Been to other gyms and none have the atmosphere like north gate golds! Very friendly staff as well and they have all the gear you need.

chris lewis

Love the gym and awesome staff

gloria tracey

Worked for Golds gym for years, honestly the best owners and staff. Best gym in the city. Good looking staff ;) So happy to be apart of this growing gym and look forward to growing in the company.

Shahnavaz Vora

It was overcrowded during 6.00 pm to 7.00 pm. COVID protocols are out of window. 20% of cardio machines are not usable. Very old gym equipments. Needs maintenance for sure. Feels like highly priced.

Cheresse White

I LOVE THIS GYM!!! I have had memberships at so many gyms in this city and this one is by far the best!! The staff and the owners are phenomenal and they have really gone out of their way to make me feel at home in this gym. I love the atmosphere and all the equipment works just fine in my opinion. It's full of great staff and members that are just there working hard on their fitness journeys and its really quite refreshing. I would recommend anyone to join here. You won't regret it!!

Fabricio Henrique no Canada

Really good gym and the front desk staff at night are very helpful especially Jesus and Branch I always feel welcome. Great customer service! A place you never get tired!

Tarnveer Chauhan

I have been coming to golds for quite some time now and have actually been to all the gyms in yyc. Golds has always been the epitome of what a gym should be equipment, towel service, sauna dry and wet and even a pool! After checking out all the other gyms no one has the amount of equipment like golds and platforms for powerlifters.Not only is their equipment awesome but also the service. The service team replied quite quickly to my recent concern about stopping the billing and added credit to my account for the months that the gym was closed due to covid. This is a great service by them and much appreciated. Looking forward to getting back into golds and getting a pump again.

Daniel Ervin

My Home away from home. Gold's 4lyfe.

Ryaz Aminzadah

Awesome gym, the staff is amazing, especially Ricardo, keep up the great work!

Ehsan Abbaszadeh

Couldn't be better

Bee mirza

Neat n clean all good and latest equipment reasonable membership fee and best part open 24/7 so no matter what ever shift you work you can come Any time for your got new and health and they have personal trainer as well. Be a Good member and access to all Gold's Gyms world wide. I love it

Vanessa Wilson

I moved to this gym after issues with my previous gym not providing access even though dues where paid. Gold's has been fantastic. The people are beyond nice and they are helping me reach my goals. The client support staff is just fantastic. The manager during my initial consultation gave me amazing advice on what to change to help lose weight. Everytime I see him at the him at the gym he always stops to say hi and check in. Highly recommended.

Dan Cole

Friendly staff and very helpful

Mara Jay Abraham

Just started my membership today with Gold’s Gym.Stuff was very helpful and friendly.Special thanks to Justin .

master ducky T

My Gold's Gym experience was awful from the gym to the people handling their administration. When I canceled my membership they gave me every indication that everything was resolved only to find out that they reported me to the Credit Bureau. Just be very sure to read the small print if you do sign a contract with these guys. Be absolutely certain that you know what's entailed in their cancellation policy They make it next to impossible to get out of a contract.

Michael Link

Great gym for serious enthusiasts. The only place with a true MMA training area (wrestling area and many different bags) and knowledgeable instructor (Dan) who teaches extremely well

Tarek Mohajer

I've been using Gold's gym since 2011 and love everything available. The gym is open 24/7 and has every machine I need to get the best work out

Glided Warlord

Some of the front desk staff are straight up rude and some of them will go the extra mile for you! I particularly had a good experience with this young lady named Alisha! she always has a friendly face and is very polite when it comes to answering any of the questions I had. she made everything very concise and clear and it made me feel comfortable signing up!

Morgan Kushniryk

Go to gym for 2 years now. Can’t see myself switching.

Maisam Ram

Poor service, Tania is not professional manager at Northgate, i had to cancel my membership because of her poor attitude.

Daniel Ayoub

It’s a big commercial gym but the equipment feels squished together. And a lot of it is either broken or pretty dirty

Karim Kerachni

Great gym and staff, locker room and showers pretty basic and dirty tho

Alison McIntyre

Great facility and staff!

Alberto Rauda

Great location, lots of varieties for gym equipment and can easily get your workout done in a decent time

Earl Edgardo Alonzo

We enrolled today with Golds Gym. Marina helped us with registration. She showed us around the gym and talked us through the facilities. Marina is very professional and knowledgeable in her job.

Jagroop singh Sohal

No doubt its a kinda good place to get some sweat but at what cost? I guess almost whoever joined membership here to date can explain their business practices. E.g; ohh whats this extra charge on credit statement? Let me call them… most deadbeat reply:> sorry! third party handles our accounts here is their number period. Better business bureau of calgary should keep them under radar.

Jesus “Mexican Lion”

Great place, excellent trainers, awesome equipment. Definitely super happy here. Way way way way better than fit for less. Sorry I had to say it.

Domin8

I can honestly say that this gym has changed over the years and has really improved!!! New paint, new machines, new platinum area, and new spin bikes!!! Hands down if this gym gym doesn't have it, YOU won't need it!!!!

Parampreet Singh

Marina Maxim was my fitness consultant. She povided an amazing customer service, letting me know about the trips, promos and other specials. She is very enthuziastic and knowledgeble. I had a great experince, enrolled for Platinum membership. Everyone who wants to enroll with Gold’s Gym do not hesitate to visit Marina . Beautiful experience. Thank you.

Paul Lee

Best gym in yyc

Riley Colin

Kind of overpriced but has tons of machines and generally not too busy.

Patrick De Michele Bad-Art Design

New management it better and they try to fix all the problem...thx

HD Adam

Not a friendly environment

Jeff Mil

Great gym, good equipment and amazing staff !

Nathalie Mwante

Staffs are very nice and willing to help if you need help. I have tried different gyms in calgary and this is my favorite.

Peter Friess

Contrary to what some may say, the employees here are some of the best, hard working, dedicated people I have ever seen at a gym. With the personal trainer, they make sure you see the results you want to see and they make sure you are happy with it. The atmosphere is friendly. The gym is actually quite female friendly and they do enjoy it without actually being harassed like what I have seen in other gyms. The equipment is top notch, well cared for and the patrons treat it with as if it were their own. I see people encouraging others and have fun in doing so!!!

Adrian Dayrit

Kept charging customers during a PANDEMIC shut down and then had the gall to comment this (screenshot attached) in the local paper. Obvious the owner doesn't care about its members. Also, this gym was filthy pre-pandemic. There are better gyms to go to, I'd steer clear of this one.

Ace Villafuerte

great customer service! Branzh really helped a lot. if u need anything go look for him! I would give the facility 10/10

Ty

Great Place , The martial arts classes are awesome , the martial arts instructor is very helpful and progress is made fast when training with him .

Deanna Rabosky

Kelly and Veronica's gyms are the BEST gyms / Golds I've ever been to. Unreal equipment, great hours! Love them ????

Isabella

Marina was so helpful, very friendly and knowledgeable. Very friendly staff

morgan straza

This gym was good at first until I realized how money hungry and compulsive it is.. So much for a 2 year contract.. I guess they are allowed to add on another year, SCUM BAGS. This gym is full of lies, they will say anything just so they can take your money. DO NOT JOIN THIS GYM!!

diyana eve toledo

The greatest place to get your fitness goals started and accomplished without a doubt. Best of the best equipment, poppin music, and no better motivation than the whole Gold's team dancing and cheering you on all day, everyday! Come down for a party and one HECK of a workout, for as little as $14 biweekly. :)

ORLA UPDATES

can anyone help me to cancel my membership ?????? this is not for current staff at Northgate, am talking about previous staff, kyle, chris, jacqui. they sale me 1 year membership plan, but they made mistake on data they put me for 2 year, i spouse end my contract on June but nope. can anyone from current team can help me cancel my membership .....????that will be great. Thanks

KWH “KH”

Terrible service and they continue to charge me despite COVID lock downs. This is one of the most unprofessional businesses I have ever encountered in my 29 years. No sense of integrity whatsoever. UPDATE: THESE GUYS ARE STILL CHARGING ME MONTHS AFTER I CANCELLED MY MEMBERSHIP. TERRIBLE GYM DO NOT SIGN A CONTRACT WITH THESE GUYS!!!!

Evan Jersey

Marina Maxim was my fitness consultant and she offered me a trip to cancun and she will be my personal trainer. I got a platinum membership :). Her happiness and optimisim is a shining light that everbody needs in a such a cold world. Her beautiful smile was very contagious. If every woman had her body this world would be a much better place. I would suggest everyone to come see Marina for laughs and a intelligent insight into fitness and get a membership with this world renowned gym.

Jo Pedro

This gym is perfect. Whatever you need is here. Shafique is the man to See

Atlas

It's nice, but very hot inside. Better to go at times when there as little people as possible

Bullet Dabu

Gold's gym experience was great speaking from a non weight lifter I saw that the facility had adequate space for working out and did not need to wait for a turn on the machine or the weights. The small boxing/sparring section was also great everyone took turns filling the space for small skirmishes and the punching bags are in great condition plus having a size variety of bag really helps out seeing the power of your punches.

Jason Michael

I had no problem with the people. However, it is easier to pull your own teeth out than to get out of your contract with Golds Gym Northgate. They use a 3rd party billing company based in Arizona and they bill, and bill, and bill to their hearts' content. I recommended this gym before but now, honest advice....don't register here. For the price and the headache it's just not worth it.

mustapha belyamani

Nice poeple nice place

lj bigbull

Went there to ask about membership fees and the so called 2 day complimentary pass. All the guy told me was he would give me a tour of the place or I could pay a 21 dollar drop in fee thats only good for 24 hrs. No ty.

Sierra Smith

They were kind enough to let me charge my phone here. I saw so many people come and go during that time (10 minutes) I got a real sense of the atmosphere. It's quite energetic, positive, and friendly. This gym has a real sense of community. I plan on joining as soon as I secure the pay raise next year. Hope to see you there!

C ashworth

Love to location so close to home for me ❤❤

chuck suparman

They continue to charge their members for this month when their gym is actually close. They have the worst customer service, they dont address this issue and will just keep deleting your comments on both their Instagram and Facebook if you have something negative to tell them. Will leave this gym as soon as my membership is done in a few months.

K

Great gym. Friendly stuff. Going there 5 times a week. The results are amazing!

andrew Hoard

Used to be a great gym but both locations in the City have major issues. Marlborough has rude staff, some of them even try to intimidate clients which is really bizarre. Country Hills has many young guys who never put away their weights, wipe off equipment, or have basic gym etiquette. Made a formal complaint via voicemail, email, and email again, no one cares. I think there is a reason why there are only 2 Gold's gyms left in the city. Update 05/05/19 I did as you said and emailed the above address and still no response.

RyuJin

This place got me looking like a Greek God, enough said.

Blair Dreger

Clean facility loaded with modern equipment. It's such a fun environment to workout in compared to other generic gyms.

Matt Kent - Smith

washrooms always smell like piss, steam room never works. Disgusting place- past 4 years UPDATE SEPTEMBER 5th I absolutely had it with golds gym I needed to cancel my membership after many many years of dealing with it, btw the response to this - I don’t appreciate being lied to. Either way I cancelled and changed gyms a few weeks ago and am extremely happy at repsol. Good luck UPDATE DEC 4th 2018 I cancelled my 4 year membership in person a few months ago- and am STILL Getting charges !!!

Rayyan Ahmed

Good gym, amazing experience

William Lauzon

They have hard sales targets here and do what ever it takes to sell. Besides that the equipment is the best and you get motivated by the fit members here. There is a cafe/juicebar for a snack after your workout.

Helloo Mottoo

Small. Overcharges. Half a basketball court that stays crowded at all times.

Shaelyn Payne

Friendly staff, nice atmosphere, and the place is always clean. If you have concerns staff always try their best to help.

Filip Rakic

Completely mishandled the ongoing pandemic on every possible front. Did not communicate how closures will effect membership, continued to charge members without access to any facilities nor provide any online alternative and did not adhere to public health safety guidelines. On top of everything the cancellation policy is frankly predatory and infuriating. I will not be returning to Golds anytime in the future and will recommend others to also avoid joining.

justin beachell

Great staff especially the front desk . great environment . One of the best gyms in Calgary Do drop in

Dan Juricic

The best gym in Calgary. By far the most equipment out of any gym. Very affordable especially considering they offer every martial art from boxing, wrestling, kickboxing, Brazilian jujitsu, muay Thai, mma even women's class and kids class.

Jazmine Smith

Probably one of the grossest gyms I've ever attended. The woman's change room was dirty for weeks. The staff was rude and being a premium member got you bad service and a small towel. Would not recommend this gym. When I complained the woman at the front desk was all snotty about it and only offered two small towels. If I could give worse than 1 star I would! In response to what the owner apparently said below...it shouldn't have to take a upset client of 2 months to tell u the bathrooms are dirty. Clarification of what comes with a premium membership and the towel shortage. If people are complaining about it from awhile ago why is nothing being done. Offering me two towels and my husband being asked almost every time he's there to put a deposit down...again for a towel...when he's a premium member is silly. Today Feb. 7th he was asked again to put a deposit down for a towel. I stopped going to your gym mostly how my CONCERNS were handled. Everyone saying the GM has called and left me messages. I check my voice mail a lot and not one voice mail was from him. The woman at the front desk was giving me attitude while I was expressing my concerns. Now if you would like to speak to me over the phone you may call me otherwise accept the review and move forward. Take the review and do something about it. Thanks :)

Alison Aeichele

Wanted to see what all the hype was over this gym. The staff was extremely rude and unprofessional. There was several people working out in bare feet. The gym itself was so dirty, nothing gets put away after being used it's all just laying on the ground scattered around the place. Just shows the staff doesn't care about how anything is presented. Would definitely NOT recommend this gym!

Jay En

Been coming here for 10 years, great gym staff and patrons are always friendly and willing to give a hand or tips. Never had an issue here once, hardware is always in great shape.

Nathan Gray

A fantastic day is anyday I end up in the gym, both the trainers I see (Dustin and Tyler) are super fantastic. They understand that I have limits due to health concerns and they work around them very well! I always leave feeling satisfied and the gym has changed my life for the better! There are a tonne of resources available if you need help or have any questions and I recommend it 11/10

Kayla Schlaugat

Golds gym is so great the people are awesome especially Jacki she’s so awesome to my account to answering me after hours finding me a personal trainer. I give Jacki a plus 10 she knows what she’s doing and asks what you want or goes above and beyond her customers.

outcast569

Nothing like being charged money when they are not allowed to be open... Won't answer any emails or anything either.

Philip St Pierre

Amazing staff always super friendly when I check in, comfortable environment and great equipment for all your needs!

Daddy Lux

Great Service! Marina showed passion and made sure that not just her recent customer but all of her future customers will be taken care of! I recommend that you check it out, you will not regret it.

Christopher Miranda

I really enjoy how they have a basketball court, really useful if you wanna get some cardio in after a good workout. Really excited about the new location opening up!

kaitlyn holt

By far the best equipments not the city. Great atmosphere to train, everyone is friendly and makes you feel like family. Best gym experience I'll never go anywhere else.

John K

Here to support members who have to keep paying for a closed facility. Showing compassion for the people.

M. Sheppard

Great gym but the owners don't seem to take care of customers. Many times after hours they leave the front desk unattended so if your a lady looking to work out at odd hours you will not feel safe here.

Lou Ise

Watched a mouse cruise around on all the dumbells while I was on treadmill, same empty shampoo bottles on floor of showers week after week. Heard owner lose his mind on some guy because he asked for extra tanning minutes was actually embarrased for him when he was being yelled at to get his gear and get the F out of his gym. And good luck trying to cancel your membership! very unprofessional, discusting treatment of patrons, unhygenic NEVER GO BACK!

Kid Kunda

After lifting weights my buddy and I wade our way to the boxing area for that fun boxing Cardio. Immediately got intercepted by Dan, the Martial Arts trainer and he asked us if we wanted to train with him. Dan taught us AT LEAST 10 new and fun combat moves. He was patient and took his time to made sure we were executing each attack perfectly. We Had lots of fun and got that good cardio in just by training. Couldn't stop sweating. Would definitely enroll and would refer my friends to the MMA/Martial Arts class if Dan teaches it, great guy Seriously! Left The gym feeling empowered. Thanks Dan!

Waleed Waleed

what's going on Over three days nobody cleanup

Arnica Sood

Always amazing service by my favourite front desk employee ( Fatima ) clean and safe gym

Ravi Patel

Finest equipment in Calgary, Alberta.

Anna Mason

I much prefer Golds Gym in Country Hills. Northgate is not well-maintained. I’m currently using a 20 pound bar to put my weights on. The only one available has a big bend in it, which makes me feel unbalanced. Been like that for months. Doesn’t seem acceptable to me. Go to Country Hills Golds!

Angelo T

Had a work perk offer for a $400 platimum membership, expires Dec 31 2020. Show up to gym, show them the offer and told they won't honor it. Sigh back to goodlife I guess

JR

Solid for a good workout.

Emilia Ailincai

Totally disappointed! Very pricey and dirty.. some people don't clean after themselves and don't even change their shoes... they just get in and start workout... equipment left everywhere .. I can't wait for my membership to end... Not recommending to anyone!

Matt

Better then Goodlife ????

jean-pierre meloche

Great gym, good variety of equipment. Washrooms could be better.

Peter Wickett

I've been here 6 months now and have reviewed the gym before with a 4 star I believe, my only issue being the men's washroom. The renovations during the Covid closure of them is top shelf, good job Gold's. I live how this gym is always looking to upgrade, new locations and new equipment. There is no lack of space or room for personal space to deal with 6 foot personal zones

Meghan Taylor

I visited this gym for the first time and I shared a training session with my friend who is a member. The gym was well organized and very clean. The receptionist was friendly and greeted my friend by her first name! It immediately made me feel like this was a comfortable atmosphere. The personal trainer we had, Tyler, was very accommodating, encouraging and supportive. I'm an extremely out of shape individual lol so I really needed that comfrotability and support to complete things at my own pace (bit still being gently pushed) ultimately I enjoyed my experience and it's made me consider getting a membership for myself and continuing with personal training. Maybe. Lol

Sudhish Pai

Good quality Paninis

Joey Scuccato

A gym of freedom !!! And GAINZZZ !!! ????????

Tanya Wigmore

Lots of classes, their yoga instructors are great, and there's always a treadmill or elliptical open when you want one. Gold's Gym McKenzie is WAY better than the other Gold's Gyms in Calgary.

A H

DO NOT GET PERSONAL TRAINING HERE. They can not retain trainers!!!

john cabiles

If you give them 5 stars on google they give you a free t-shirt kinda funny to be honest but not a bad place to workout the staff keeps it clean they help you with whatever you need but the guy who works at night is rude and nosy.

Matthew Noel

Easily the best mix of Quality and cost in the NE. Staff is very knowledgeable, friendly, and doesn't pressure into signing for extra services like other places. If you want to work out at your own pace, in a class, or with one of their great trainers, head on inside and get fit.

Lisa Johnson

Major disappointment!! My 17 yrs old son went in to inquire about cost, day passes, and memberships when the front desk girl was rude, unhelpful and told him that their gym wasn't for him. He has special needs and it took a lot of courage for him to go into a place like that in the first place. If she is a reflection of the culture in this place I say don't waste your money! Go to another place.

Georgia Triantafillou

Owners are awful. But great place to work out

Jonathan Sayson

I like working out here, The staff is friendly and helpful. I especially love the new management. Will is a superhero truly inspiring and super shredded. He Always sparks conversation and always gives me tips that help with what I am trying to do. helped me with my muscle ups. The receptionist Brandch Is a great addition to this gym, he's always keeping the place tidy and always is joking with me and helping me with anything i ask he literally flies around hes got skill on that electric balance scooter. The gym has definitely changed since the last time i signed up with them. The staff are great people. the vibe is great everyone's there with the same goals. can't say enough about the place. I only took one star off for one reason I would like to see another rack or two and some weighted chains in the platinum room then it would be perfect.

Philip Setter

Overall, decent place to workout. Heard lots of bad stories of things happening billing wise to other people. I've been here 4 years and haven't had any huge issues. Sometimes their account and billing department can be a pain to work with but overall not bad. Good place to crush some weights.

Javian Palmer

If you're interested in signing up at Gold's Gym Northgate, be sure to ask for Marina Maxim (fitness consultant / sales). She is extremely knowledgeable, professional and puts her clients and their interests first.

James Szojka

A gym for the hardcores and amateurs. Top notch equipment and very experienced trainers.

Monika K

I had a free one-on-one training session with Logan today and it was fantastic. I usually weight train 5 times a week and in the hour we were together, I learned more then I could have ever learned on my own. I would highly recommend training with him!

Shariq Khan

Too expensive

Marino Iurillo

Lifting platforms in the back for Olympic weightlifting. Enough said. Lift heavy!

Anh Pham

I had a great conversation with Marina, she amazing, and gold gym is great.

Adnan Yunus

The worse gym and terrible service. Avoid at all cost

Sanyog Desijatt

money grabber, don.t join they suck your all money

Dick Richie

They will take your $$$ and don't even bother trying to cancel because they'll continue to dip into your bank account well afterwards.

Jason C

Decent spot! Their cable machines could use some better grip though, lil ghetto. Lots of machines and dumbells up to 150

Ashis Ghimire (TGIBendtner)

Gym was very clean and not crowded. Marina was my consultant and she was very approachable and knowledgeable. I would definitely recommend!

Welding OCD

Gotta love it when the Dj is spinning in the house! Really gets everyone worked up! All the equipments you need. Good gym!

Cloverlane Shop (Cloverlane)

6 total charges this mornth! 3 $10(membership fee) 2 $52 and a $37 charge when i cancelled my membership a month and a half ago! had to call my bank as i couldnt find a customer service number and tried calling this location but no answer.

Hugo Cruz

Very good

Shane Martin

If you're into calisthenics this place has a great setup of bars in the "platinum area". It has a wide variety of other equipment as well. The lighting is quite dim and the temperature is often out of whack. The bathrooms are pretty gross. The shower area has no ventilation so there's water droplets covering everything which leads to mould growing on almost every surface. If it wasn't for the decent equipment I wouldn't recommend this place.

Jay G

Best gym in Calgary, stayed open throughout the year. Unbeatable atmosphere

Claudia Carpenen-bottine

Amazing really liked that gym

Zee Ali

Had a contract in 2009-2012. After my term was up I asked them to stop payment, as they did not comply I had to stop payment at my bank! They sent me to the creditors, funny thing is I used gold's gym religiously even with a illness I NVR used until trying to get them to stop a 3 yr contract that was already up. I have been trying to contact them on it, not sure if Shane Pereira, is still the accountant but they give people the run around! I would not suggest any company like that at all! Even paid extra for towel service. In all honesty gym was ok but service and run around sucks even the fact that I was sent to the creditors not even a week after I asked them to stop, that was rather shady.

Guia Elein

Love the CH location! Love NG too however the gym gets really crowded on the busier hours and it lacks windows, lights and any type of airflow.. gym members in this location have troubles putting their weights back where they belong.. but the staff are very nice and very accommodating

William Dennie

Love this place.

Daydreamer

Literally stealing money out your pocket despite not providing service.

Michelle Ha

well just a look at it scares me no color or a sence of fashion just black and yellow

Emily James

WARNING: When there is a global pandemic, Gold's will continue to charge you monthly fees even though they couldn't provide a service during that time, they still told my husband he needed to pay up. Struggling financially during pandemic layoffs? Too bad. Gold's needs that cold hard cash :) When he tried to cancel his membership last month, customer service told him July would be his last payment after paying an insane $100 to cancel. Guess what? Surprise surprise, payments are still coming out now in August. Absolutely livid and will never recommend this scam of a place to anyone ever. So greedy that it's disgusting. Update: contacted the phone number listed below so the owner could "help" us sort this out. They said someone would call us back from upper management. Nobody ever did. Now we will be taking legal action if this isn't sorted immediately. I will not let this go and have hard earned money be STOLEN.

djice800

Never go here. They steal from the customer and lie in the contract . Rude service everytime I went in .and the " trainers " are gym rat steroid pushers who interup your workout to make you sign on for a personal trainer .

Axel Funk

Nice gym....filthy though

Elias Abdullahi

My favourite gym. Very friendly staff and welcoming. I would recommend my friends to join golds gym northgate.

Shelley Newby

I enjoy this facility. Been a member since covid, they do their best following the guidelines that change frequently (must be frustrating). Cardio equipment is spaced out having every few closed off, weight area is less spaced but masks are worn by all and people just need to use common sense (granted not all do).

Mays Abuid

Love coming to this gym, great front desk, no nonsense gym!

Pete Alex

Always greeted at the desk, the place is very clean and the staff are very helpful and nice. Our trainer is the best at pushing us to strive to meet our goal(s)

Otss Sharun

Great gym, great people, great classes.

Kelsey Nicole

Great gym and great equipment!

Crystal Khuu

Dianna is the best and is always cheerful. Best workouts ever

Zach Schmidt

As gyms go, this is a nice one

Fishgeek TV

They stole $70!!! I bought 10 passes for $100. No mention of them expiring when I bought them. Went to use them, the rude lady with glasses said she couldn't find my account. Then she said she found it and I was in the system 3 times,(looking at me like I had something to do with it.) She was going to let me in but the "Manager", she said her name was Iman - what a horrible contradiction, stopped her. Said I would have to pay $21 for a drop in. I only used 3 of my passes. I still have 7 visits left. Why does the pass expire??? Its not food you monkey!!!! You gym is still there. I am still able to use it. Why would they expire??? This is the reason I explained to the staff when I bought them as I can not go on a consistent basis due to my health and a monthly pass would be a waste. They stole $70 from their customer!!!! To the OWNER> You had your chance to make it right when I was in your establishment,. Any attempt to recover face at this point would only weaken your brand and credibility. I suggest you opt out of kissing my butt with an apology. Just give me one good reason that your passes expire.

Nega Ademasu

it's an amazing gym

Jason Thoby

About 4 months ago at the request of a friend I started coming to this gym for the offered MMA classes taught by Danijel Juricic. These are by far the most awesome classes I've attended at any gym. Not only have I learned an incredible amount from Dan but I'm starting to really hit my fitness goals. I know speaking for myself that these classes are the reason why I keep coming back. Thank you Dan for the amazing class I always look forward to whatever I'm going to learn there.

Jolene O'Connor

Staff are not professional, nor does the accounts manager return your calls! I have been getting the run around about my account for months and now not sure if my extra payment was actually put towards my account. Each time I go in I am told I owe $190...when they owe me! No proof can be provided where the money was applied and I doubt they have properly cancelled my membership. I have left messages and have now resorted to ratings on social media. Still have not heard from management in response to my concerns. AVOID this place!

Pankaj Chadha

They are cheaters

Chris Aguirre

TERRIBLE TERRIBLE. Whoever runs this business is clearly NEW. First they say the gym is going to open on a date. Then postpones it 3 times. I'd rather you not say anything. Secondly, they keep charging the bi-weekly fee even though I have yet to activate my membership. Third, the gym finally opens to public and they don't say anything to their customers.... I wish it was possible to give 0 stars.

Henry L

I got double charged one month blocked payment and now I have debt collection agencies calling non stop.

Sandra Masalska

Not a member of this gym, but had a training course in this location,well maintained gym,friendly staff

Lynette B

Fantastic personal training with Marina Maxim! Amazing caring approach and positive attitude! Thanks for your commitment and making my goals your goals! ????????????

Maggie del Socorro

I was a member of Goodlife for 10 yrs and this year Ive fully decided to leave GLF and go with Golds Gym. The gym is 24/7 with full commitment to giving members the safe and clean gym especially with this pandemic going on. Front desk people have been so welcoming and very diligent in cleaning the gym! Ive had questions with membership/payments and Branzh have made every concern disappear! Very professional in communication and dealing with customers.

Andrew Teves

Good location! Marina Maxim was my fitness consultant, she was a great help. I definitely recommend!

elisa schmidt

I moved to a small town out of the city but continued to drive in for golds until the vaccine passport program, and they voided the cancellation fee for me! So now I’m free to join another gym in my town. I’m beyond thankful & hope to come back if your ever move back to Calgary. Management has really stepped up!

Taylor John

Company offers a referral program... thought I'd take advantage of it and brought in 2 new members to get a free 3 months and they still are charging me... They put my banking information in late and blamed it on me and said I brought it in late when I brought it on the day I signed up.... if I knew they weren't going to stick to their deal I would've taken my business else where...

Roger Reyes

5 star only because of Michael in the front and most specially MMA instructor Dan Juricic whoose superb people and martial arts skills are the only reason that I go to the Northeast gym. The manager ,sorry I forgot his name is also good but he admitted that there are times when stressed he gets nasty. I don't want to be a witness to it though. The other people in the front needs a refresher in customer skills. Try smiling for a start.

Aly Hickey

ugh. The only reason this is getting 2 stars is because the facility is alright(The temperature inside is crazy, they could use some air conditioning or fans in the summer.... but the machines are pretty nice) , and Jacqui and Jason (personal trainers) are fantastic! But the company itself is absolutely awful. Since the first day I signed up. We signed up for the platinum membership, mainly to get access to the other room. However the tanning and towels were a huge bonus!! However, on numerous occasions we were told by the people at the front desk that tanning wasn't included, or that they had no more towels. You also had to offer collateral for a towel. (My car is not of equal value to this towel.... and I've heard of them losing the keys and cars being stolen) But that does not even break the surface of what is wrong with this company... DO NOT GIVE THEM YOUR CREDIT CARD INFO! The day I signed up I gave them my credit card number.. I then decided that I would prefer the money come directly from my bank account so I switched it... this is where my problems began. The person who switched it did not do it correctly, so no money was coming out of my bank account or my credit card. I tried to fix this for weeks! To no luck. SO I had to pay when I came in (no big deal) except for all the "NSF" fees they were also charging me! (Even though it wasn't NSF - it was their fault)... FINALLY, there was a lady named Ashley present one day and as I was explaining my issues to Jacqui - Jacqui told Ashley what was going on and they fixed it!! Money was finally coming out of my bank account.. BUT - it wasn't just coming out in the Friday payments of specified amounts. ($34 for membership and $68 for training) It was coming out on whatever day and whatever amount they seemed fit... I had payments on Mondays, Wednesdays, Fridays, Saturdays.... of totals from $10 to $215 coming out of my bank account.... When you call Golds Gym they say they cannot help you and transfer you to the "accounting division".. I have been transferred through probably nearly 100 times.. I have never had anyone pick up. And there is no answering machine! It only says to email... so I email. Well, I'll be damned if anyone ever actually answers any emails sent!!!!!! I have had to put a stop payment on Golds Gym, because their random exports of my money is causing other bills to bounce... we'll see if they ever answer me now that they have no access to my bank account? As well, we signed up for 3 months worth of personal training in March... and are STILL paying for it!!! We went in and asked and were told our personal training fees would come out of our accounts until Mid November... It is now mid December and the fees are still coming out of my friends account.. (obviously not mine.. because who knows what is going on there) The only reason I'm making a review is because they seem to answer these more than their emails....

C Mo

I've been coming to this gym for a year an a half now. Tonight I had the worst experience, I came in to tan. Walked up to the counter and say Hello and was greeted by the girl with dark curly hair working Thursday June 9th at 8pm, who did not say anything back to me or even a smile. I shook it off because everyone has bad days but what got me was when I asked for lay down for 15 minutes and she said Bed 5, all well not making eye contact with me. As I put my hand out to collect my tanning card she dropped it on the counter and turned around. I went to go into bed 5 to which I find someone is in bed 5. By the time I was able to get into the room, I had 2 minutes remaining to put tanning lotion on and clean the bed. Super unprofessional and not helpful at all. After this, I'm cancelling my membership as of tomorrow, this being my reason

Gavin S

Best gym ever

Kevin Thieu

Greatest gym ever!! Friendly staff.. Especially dianna

Taljinder Grewal

My fitness consultant was Marina Maxim, signed me up with a membership. Amazing customer service, very knowledgeable, friendly and positive. She is also a Personal Trainer with great people skills and sense of humor. Beautiful lady who provides beautiful experience. Anyone who wants to get a membership with Golds Gym, come see her. She is the one who will help you and make your day . Tgank you, Marina.

cc20 cc20

The facility is always clean and organize. The guy at night Branczh always making rounds and also good music ????????????

Baljeet S

EDIT: I already went in privately to speak with the manager yesterday. I explained that someone cut my lock in the women's change room and my car keys, wallet, and car were stolen (along with my prescriptions medications in the car). And asked if there were any way to check the security footage because the night they were stolen the receptionist said the owner had access to the footage on their phone. She said no, it would have to be pulled from somewhere only if the police requested it. Got an email from the constable who is on my case this morning saying she was displeased they haven't recieved the footage yet as it had in fact been requested. Don't know who is lying here. I asked her if she could send out an email about the stolen car. She said no, the email would go to all members around the world. However over the summer I recieved mass emails about different people that were banned as a result of not following gym rules. So I asked what she CAN do. She said she could put a notice up in the gym. So I said okay do that. She said okay. I waited to see if she would ask my car info or even my name, didn't bother, so I left. As well, being the manager she did not offer to replace my key tag even though she knows my keys were stolen. Saying "sorry to hear about that" does not help me, doing the bare minimum like replacing my key tag at least would make it seem that they cared that my LOCKED items were stolen on THEIR property. I'm probably going to have to pay to replace the key tag that again was stolen on their property. Would greatly appreciate if your staff had a refresher on customer service because there is an absolute lack of it.

Abby Jaja

They take really good care of their members.

D FooDLuvher

If I could put less than a star I would.. this place is so unprofessional. They say they're.24hrs but no one EVER ANSWERS THE LINE!! I've been calling for 3 days straight n still no answer..what the heck is the front desk person getting paid for ? To watch movies on the screen & eat all shift?!?!

Fadi AlYonan

Highly recommended this gym! Customers service is great the front desk people and especially Branzch very helpful and always greets everyone!

Stacey Doyle

This place is a DISGUSTING DUMP Incredibly dirty, poorly maintained. Nothing. To clean the equipment here, no janitor. This place is filty and disgusting and all the personal training staff looks at you as if you're an idiot and have no idea what you're doing, the personal trainer JACQUI has a horrible look on her face and always looks at you as if you're an idiot. DO NOT RECOMMEND, I WISH I CAN GIVE IT ZEEEEERRRROOO STARS

Mikey Virdee

Was trying out different gyms and what really set Gold’s apart were the MMA classes taught by Dan Juricic. Dan is an extremely knowledgable and passionate martial artist, and an expert teacher. His classes are straight to the point and intense. He makes sure to cater to the needs and skill level of every individual student so that no one is under or over worked beyond their ability. He breaks down every technique so that it is easily understandable and applicable, and his sense of humour always makes it fun to learn. He is truly a master teacher, as he often presents the techniques in a humorous way, ensuring that the student will never forget perfect execution. I decided to get a membership at Gold’s because of Dan’s classes, even though the location is somewhat inconvenient for me compared to other gyms, but have not once regretted my decision. I highly recommend Gold’s gym solely based on the expert MMA instruction provided by Dan

thomas crown

Marina maxim was very helpful and thoughtful about the whole process I recommend her to anybody out there. She has a great personality and very approachable character . Best customer service I have ever experienced. Thx Marina

Cody Ivey

We checked out golds gym for the first time today. The staff was super friendly and took the time to show us around the very large facility. They offer a tonne of different equipment, which makes it easy to get through your workout with minimal delay. Although it can seem intimidating at first, some people helped me out when they noticed I looked lost a couple times haha. Will be back

Eric Waye

Highly recommend Chris Baldwin at this location. Makes sure you work hard and spends the time with you. Very informative about the exercises you do. Love this gym.

Harris Miller

Gold’s gym is the last standing vestige of a real hardcore iron palace in Calgary. The people are strong and the community is even stronger. The atmosphere of like-minded, based lifters propelling each other to new levels of ungodly mass is what makes this place beautiful. If you’re seeking an authentic bodybuilding gym, look no further.

mustfa ahmed

Very clean open 24 hours very good customer service it's amazing place,

R Gallant

My husband and I had a great experience, all thanks to the wonderful staff and huge thanks to Marina Maxim for answering all our question and some. Thank you so much!

j D

Marina Maxim was my fitness consultant. She is a super sweet lady with a great behaviour and very positive energy. I got helped by her to enroll very knowledgeable. I suggest everyone to come see her for PT and membership info.

Hoop Gamer

All the facilities available great machines and in all variety. My favourite is the basketball court.

Charles Carscadden

Best gym ever the staff there are amazing and always happy when they see me walk in

Neha Arora

It was the worst experience i ever had. I went to cancel my membership as i am moving out of city. The girl at the reception told me that Craig signed me up for the 2 year membership program which i wasnt aware of and to cancel it i had to pay $215 dollars. I said that i wasnt told about this at the time of enrollment. She went to craig and told him i was waiting outside to see him. Craig was wonderful when i was enrolling but now that i went for cancellation, he was very rude and arrogant. He came up to me and said sorry you have to either find someone to transfer your membership or pay the fee. I said but you didnt tell me about this. He said you should feel happy that you dont have to pay $400 like others do to cancel gym membership at other gyms and he WALKED AWAY. I also work in customer service and that not how you treat your customer. It was RIDICULOUS.

Nelson Iguban

Been working out here with my son its a very great place the staff are great specially branzh he always make us feel welcome and I always see him making rounds really great experience here

Emily Brown

WORST experience I've ever had at a gym. The staff are rude and incompetent. I signed a ONE YEAR contract TWO YEARS ago... And I'm still locked in... And I've been trying to cancel now for 6 months, but every time I talk to someone... They give me a different answer on how to. I would only recommend this gym if you're looking for somewhere that the staff have no answers and are rude rude rude. Or if you want to pay for an overly priced gym membership that you'll never be able to get out of.

Matthew Davies

I was really disappointed with how gyms (GoodLife) have handled COVID - 19. I feel Golds is committed to providing a safe workout experience without shutting down or over doing it. I really like the staff and members, it is a good gym environment with ALL the amenities. I recommend this gym to all on a fitness journey. Great place 5/5

Gym Warrior

Hands down one of the best gyms I've ever worked out at. Its been 6 years or so since I first joined. The owners are awesome and very understanding, they are constantly making it better any way, shape or form possible. I would totally recommend to anyone looking for a perfect gym to get in shape. Well Done Gold's Gym and have a very prosperous New Year of 2019 !!!

TheReal Demized

Golds gym is a amazing gym, started here when I was 18, great customer service, if you ever need anything let Ali know at the front desk, he is a very helpful employee.

Ismail W

Been going to this gym for close to 3 years now! :) I' make time everyday to work out here! Going here has helped me achieve my fitness and physique goals! Great people at the front desk. Eager to help with any issues that may arise. Owner of the gym is a spot on guy. Loves the gym, treats it like his own home. When the owner takes that much pride in the gym, it rubs off on the staff, and Gym Members. Great crew! Great Gym! Great people! :)

klever vega

Love this place. Always make a point to visit every time I am in town.

A M

Golds gym is like a family made a lot of friends working out here ,equipment is varied and fits every workout, but could do with better air conditioning. Alisha in particular is the kindest front desk person ,always asks me how I'm doing and is always smiling. Moe is also a great sales guy,helps me out at the front desk and makes time to check up on people using the gym.

Michael Wilcott

This gym is a must see for everyone that hasn’t been here yet. Lots of equipment! Lots of weight! Lots of pro lifters where you can learn a lot from! The staff is super nice and helpful as well

Kim Bayubay

Branzh is very helpful and friendly, and keeps the place running smoothly.

Glenn Spate

Lots of equipment and clean facility.

Kerryann van der Westen

The staff is awesome and the areas are always clean and well maintained!

Val Parker

Has a classic grunge feel. An awesome gym.

Roneel Sharma

I have had great experience with golds Northgate Darpan is an awesome receptionist who provides the best experience and excellent service every time. 5 stars every visit

S S

I live close to Memorial Drive so this gym is perfect. Large size and it does have it's busy times but overall a great upgraded gym.

Ton Le

The new girl there, Iveta, wow. Absolutely amazing customer service, it'll be the reason you want to come visit this gym on weekday evenings :)

Genesis Bondoc

Golds gym is exceptional facility with high end equipment and high end staff like ali with phenomenal work and great customer service

Mount Dew

Walked into golds gyms north gate today and luckily found Kelly! The owner of both country hills and north gate as well as one that is opening soon at the douglasdale sobey’s building that is getting tooken down for another golds gym around that area as well! Long story short I can I’m upset wanting to peacefully cancel my membership due to difficulties in payment! And he just let me pay my balance and canceled my membership with no hard feelings or issues, he took care of me! Thank you so much KELLY! Love you man ☝️????????

Kawalpreet Kaur

These people are rip offs. Charge you way more than what they tell you when signing up. My husband had a membership transfer which they confirmed had paid out till next year. And after transferring they flipped the coin and said my husband owes them all the amounts as its nothing paid. What a rip off. I will spread the word of gold gym northgate looting people and doing business with dishonesty and charging credit cards which their customers dont owe to them. If you dont believe me please read reviews carefully you will see people telling you they are rip offs and charge way more than what they say.

Ricky Wood

Best place to get healthier

Filmon

Great service and I always feel welcome every time I come in to this location. Especially the front desk guy Branch. Excellent service!

Jayson Castro

I'm so disappointed they don't allowed anyone to come in just exclusive for members only...wow

Marco de Leon

Big gym with a variety of ways to stay fit. Updated equipment, and friendly staff. What more do you really need?

Reza Soltani

I'm so sorry for such an unprofessional manager at this gym! Gold's gym has a very good reputation in this industry but people such as D.T will destroy the reputation!

Katie Ann

Absolute joke of a company. I was told upon signing my contract that there was NO fee to cancel if you were sick (with drs note that you can no longer work out) or if you had moved, with proof of address change. They also told me that if i were to transfer the account to someone else there was NO fee- Fast forward a few months and i moved out of the city so i phoned in for them to cancel my membership, they tell me i need to come in and pay at 200$ fee. I informed them that i moved was told there wasn't a fee for that. They told me i had to come in and sign paper work if that was the case. So! I went into sign my paperwork, they tell me again i have to pay a fee so i explained that i had moved and that i was told there is no fee. As the lady i was talking to left to find the salesmen there was a man standing back there talking about how no one there knows what is happening and was extremely rude about all of the employees working. Threatened to fire the one girl helping me once she returned and goes on about how he cannot understand her accent, then he tells me that he is the owner. Once he learnt i was there to cancel and i tried to explain what i was told about there being no fee and transferring the account he cut me off and starting talking about how i need to learn to read what i sign before i sign it because there is a fee. Then they again told me about transferring to someone else with NO fee. i brought someone in today to transfer the account and they charged me a fee even though i was told there isn't one. This branch gives 'golds' a awful name. i absolutely would never recommend them to anyone, ever.

Tanishka Forbes

Nice and spacious gym with a wide variety of equipment. Good quality machines makes workout good. Dislike their cancellation policy for private sessions so buyers be aware and ask the right questions before going into a deal with them

John Coladilla

Ali gives good service. The gym is well maintained and music game is lit.

Jaswant Manhas

Great staff and well maintained gym

abhineet singh

I have gone to gold's gym Northgate. It was an amazing experience to be a part of such an amazing community of the gym. I feel so connected there and the staff is amazing there. My fitness consultant was Marina Maxim, she is amazing consultant with amazingly well consultancy skill. I refer everyone out there to go to her if you are looking consultancy regarding any gym services. If you are looking for gym membership this is the one. Thank you.

Alex Martell

Best gym!!! Manager is super nice and is always helpful. Its clean and all equipments are set up at appropriate distance to make it look more clean. Love the staff here and really enjoy working out.

Ali Bhaye

The girl at the front desk named Mackenzie is very polite and out going. She always gives me a warm welcome and has been helpful whenever I had something wrong with my account. A+ in service

Tenzin Rabgay

i thought of joining this gym but thanks guy for ur review but now i changed my mind. i am not now.

Amanda Mendez

Rip offs. Expensive and they only care about money. Not worth it at all. Bunch of people And staff that does not know what they are doing. NOT RECMANDED AT ALL.

Justin Witherspoon

Love working out here! The staff are incredibly friendly and welcoming specifically, Branch. Always see him late at night with a small on his face!

chuurga

I do not do reviews, but i must voice what has been going on. the gym is not a horrible place (could be better) My main issue is my membership went out on august 13 and i still get a charge to my card Aug 21st. i called them and i believe someone named "Jackie" picked up. she looked my info up and said "ya you shouldn't have got charged cause your membership was done on the 13th, But you wont be charged again" no money back, no real help. just making sure they take every penny before they lose a member for good. So make sure you check your accounts!!

Francis Pantaleon

Marina is very helpful and informative about gold's gyms. She help me get in to the membership without hassle. Would recommend her to other people who wants to start working out in Gold's gym. Excellent service by her.

Prabh King Attili

best gym in town, best service and great equipment

Alex Madrelejos

The front desk staff are very helpful. The gym is always organized and clean. Branch is the best!

Shoe Maker

I bought a 3 year membership some time back even tried to pay cash!!$ but got denied on the cash and got stuck with payments.... but man if Iveta worked here back then I would have got a 6 year term and $800 in personal training. Oh yeah Golds is also a great Gym :)

JLJLo

Great staff, great equipment ,good people there

braden jesse

Completely terrible, gyms nice but the finance team are a bunch of theives.

Tom Trinh

Front desk staff is amazing best gym ib calgary

Elizabeth Boliamoy

I've had an amazing experience here and such friendly service from the people that work the front desk especially Fatima. Great gym

Chrissy Cameron

Been to gyms all over the world but there's something about the vibe here, as soon as I walk in, that makes me feel like I'm home!

Omar Albusaidi

Don’t sign it is a trap. Just to make it clear the gym itself is very well equipped and accessible however. I was a very unsatisfied with their appealing methodology. During my signing off a contract which is beyond two years now, the agreement was obscure and written in a very small font. Be careful when you’re signing a contract and don’t rely on what the salesman tells you. There we’re few details I did not pay attention to. I signed for two years contract and it turned out that there is about $50 fee which I pay to improve the gym. The problem is not the payment itself but not knowing that it did exist. Also, we are paying monthly fees I assume for using the gym. It is not our responsibility to improve the gym. It’s the management responsibility to improve The gym for us. Saying so I was checking my account and despite that my agreement have finished when my two-year contract is finished I was still paying $50 yearly for the gym improvement. Also during Covid time the gym was closed in the last year and a half almost for nearly 6 to 8 months I kept trying to get a refund for those and I was not able to. I wanted to pause my membership and I was provided with an email. I sent an email however they were in the process of changing a billing company so I did not get a response. I was paying for three months where I was outside the country. Also canceling your membership it’s a big hassle to you need to remember that in order to cancel your membership they need to direct you to a phone number they will not buy any circumstances cancel your membership in the gym. Despite that you did your membership in the gym you cannot pause or cancel your membership from them you need to call a company in the working hours which is very own convenient. I got the number and I gave them a shout so after 15 minutes waiting time in about seven minutes of communicating The issue and the guy listens he finally told me well sir you need to send an email to our company and in a matter of few days we will respond to you with a confirmation. However, despite that your membership Agreement is two years and you are beyond that, you still need to give us a one month advance where will you will be paying full amount of fees before we cancel your membership. I sent an email today and we will wait to hear back from them. I’ve heard a lot about communication issues with this particular gym I did not agree with a lot of it however definitely payment is an issue with them and they will never refund you a dollar. One other issue I had with them is my personal trainer. I assigned for three months personal trainer and I paid the full amount as they ask me. However my personal trainer quit the gym and somehow this was my issue. Instead of refunding me back for the last three sessions remaining they ask me to agree to go with another personal trainer and it wasn’t an option. It’s either you join another trainer or you lost your money. I ended up losing all of my money money. Over or are you recommend you to find some other gym ————— Updates: - until now, three payment was withdrawn from my account since I sent my cancelation request. - a year fee of gym improvement was taken 5 days before I asked for cancellation - cancelation request aug 9th - third payment was taken Sept 7th ( for two weeks) - ( total of 137$ since my cancelation ) and still waiting

Matt Crasto

Been really convienent living so close, and its open 24/7

Jamie Renaud

Crooks! Don't sign up here. They charged me more than I would have paid IF the gym was open when it wasn't (ie full fees, plus "Freeze" fees). I canceled, complained about the extra charges to no resolution, paid a cancellation fee, only to be charged AGAIN after the cacellation. Absolute FRAUD. I will be reporting this to my bank and never going back.

Saleem Lasi

Trust me do not join here unless u like being stuck here. There's only one in the city, no towels or paper towels in the washroom so when u wash your face u have to use ur sweaty shirt or toilet paper to wipe ur face. they won't let u transfer your membership if your contract is up. They also won't let you cancel it. They make you write a freaking letter and send it to some company in the u.s oh and it has to be a courier letter from ups and then they will charge you for 3 months before they cancel it, seriously fed up here your taking all these steps to prevent people from cancelling but they cant even transfer if they don't go on contract.

Elias Faqiryar

One of the best gyms in Calgary, lots of equipment and great service by Fatima.

Allan Ly

It was a great experience time with Marina Maxim!

Jacob James Almos

Finally revamped the place, could use some new equipment

Zee S

Amazing staff and equipment, I love working out at both locations, ali is always there to help me if I need anything.

Snowar Dhillon

Worst gold gym country hill

Paul Luckhardt

Update: they have a child care center upstairs if you have kids that need to be supervised that comes with your membership! Update: *Men's washroom stalls are new! I love this gym. It's never over full and the people here are generally nice and helpful, especially the manager Brittany. She was very easy and nice to work with and after looking at 5 other gym's, Brittany was the reason Me and my friends all joined she is as real as real can get. Very down to earth. They have a lot of equipment and a ton of free weights. All the staff are friendly and go the extra mile for you if they can. Great place and highly recommend.

Les Wales

Like i said before golds is the place too be enjoy working out their the staff are very good keep up gpod work everyone

BoB K

This gym is garbage

Chen Pascual

Branzh is professional and so kind! He always keep the facility clean and organized, the gym equipment is good quality as well. definitely worth the membership!

khan moon

Awesome

Joe

If you and looking to go in dirty gym and get your stuff stolen, possibly get jumped this is the place to go for sure. Also the members here don’t seem to like us “crackers”. Half the equipment is broken and half the dumbbells missing?

Michelle Ra

Meet with Tim and did a walk through of the gym. He showed me all the areas and went over sanitization processes. It was great and any questions I had Tim was able to answer them. Very friendly staff and very clean facility Thank you. I look forward to starting my work outs with Gold!

CodeRed

The worst gym to get a membership with. I might as well as signed my soul to the Devil. I was inticed to go on a 3 year membership and at the time I lived in the area and was not aware that it was the only Gold's gym in the city. Well life happens and I had to move to the other end of the city and learned that there was no gold's in the south side of the city so it being a long distance drive I stopped going. So my membership was coming off of my credit card monthly and kept paying it, and not using it might I add, for over 2 years I gave them free money. My credit card expired and they called my about updating my card info and would not take my information over the phone and inconvenient me to drive over to them and give it in person. So I did has hard as it was knowing that I am just giving them free money for a service I was not using. Then a couple months later they call me for the information again as I was just there not too long ago a gave them my up dated card information and again they wouldn't take my info over they phone. As far as I'm concerned they screwed up and now they are sending collections after me. Seems to me they are desperate for your money and once they lock you in they will squeeze every penny out of you. Never again will I make this huge mistake again.

Johnny Litning Mcqueen

My friends and I had a horrible experience here, we were all under 18 at the time but the nice Asian guy allowed us to use the facility for one day because we had passes. In exchanged we had to give our phone numbers as well as a friends. But then, a stuck up lady manager questioned the nice Asian guys decision and then we were denied entry to the gym, they also kept the list of numbers and names that we gave them. Now my friends and I are getting text messages from Golds gym even though we were treated poorly by the lady manager, they denied our entry and now they are using the numbers we provided them for promotions, I feel we were taken advantage and golds should give us all free memberships for a year. Whoever that lady manager was should be fired for being so uptight and the Asian guy should be promoted to CEO or should be the mascot for the gym.

Sameer M

Best gym in Calgary.

Sukhdeep Brar

I do not normally write reviews. I am a regular gym goer here but was extremely displeased with the two evening desk staff. They showed no patience or respect in communication when I tried entering the gym.

Anthony Morgan

Marina maxim was our fitness consultant. She is amazing . Don’t hesitate to come see her and get the enrolment done by her. She is one of the kind , very humble and her personality is super great. Thank you Marina, your happiness is contagious and you are very knowledgeable .

Balbir Kaur

Rip offs. Employees dont guide properly. My friend jeewanjot was misguided here and paid several hundred bucks. And still get charges every month. The issue was addressed to member services. But no one gives a damn to sort out the issue and maintain the big brands reputation. Thumbs down for this place. Update This is what i get from member services on behalf of the owners Hello, It is up to you to speak with Karim, we do not handle transfers. I have talked to the owners and there is nothing else that can be done for more of a credit. Thank you! Yours in health, Ashley Wallbank Member Services Manager Being an owner do you think one month of credit is enough for your employee’s mistake to misguide me which costed me several hundred bucks l. Update I don’t really think when we submit a document in the gym under an employee guidance is considered a third party. I just want a fair credit in regards of the loss we got just because the employee didn’t had enough knowledge or got misunderstood. We clearly confirmed with your employee at the time of transfer for which i can bring 2 witnesses which were present at the time of transferring to point out what your employee said. I will appreciate if that one month of credit is renegotiated to make a fair decision. Thank you

Justin Urban

The manager Tim was an amazing help and very encouraging, supportive, and answered all of our questions! Thanks for the help and getting us set up today Tim! We look forward to seeing you in the gym.

Jordan Cheyne

I transferred my account months ago due to an accident I was in. I’ve had to come in person multiple times, and was told my account was transferred and cancelled. Tim the GM I spoke with said “ok your account is cancelled for sure now” Now I’m still getting charged AGAIN and have not been refunded. I’m not one to leave reviews but the service has been absolutely awful. They owe me over $100 and I’ve not been to this facility in months. The other person is still using the gym and getting charged as well. I’m not sure why it’s such a hard job to properly transfer a cancel account, or if they just want to keep collecting money for me. Either way poor service and communication.

Munir

Wide array of cable machines, cardio equipment, free weights, and overall, a clean environment. The front desk clerks are snobby and don't possess a grain of customer service skill.

Blake Seebach

Don’t usually post reviews about this but felt like this was needed. Brayden helped me set up a membership for my mom. He wasn’t pushy at all made her feel comfortable and overall made it an awesome experience for her. Thanks Brayden!!!

Jeremy Gallant

Best gym... amazing staff!!! Everyone is so awesome here, my wife an I are very please!! Thank you so much Marina Maxim you are truly amazing!!!

Glenn Verosil

Met Shafique at this location. I loved it.

Nils Bertram

It's not that the gym is that great! It's good! Not great! The women that work there though!!!????

Zahoor Faqiryar

Dans the man mma training and his teaching ways helped me understand the movement of martial arts

Danielle Stacy

Terrible gym all around. They have the worst customer service, they aren't concerned about any issues you may have and do charge you hundreds of dollars if you want to simply transfer your membership to someone else! When I was also told that the fee would be small. They lie through their teeth. DO NOT GO HERE!!!!!!!

Ali Al-Maliki

I been here for 6 months now and it has been nothing but awesome.

Lucas Anderson

Shafique and his staff were amazing help

Nick S

Avoid signing anything. Extremely shady gym. To put it briefly, they will flat out lie to get you to sign up. I would avoid this gym based on principal until they start conducting business with some integrity.

omar sheikh

Great facilit! Only place open 24 hours that has a huge gym and a basketball gym

Harkarn Swaich

Staff is so rude who sit on the front desk.He dont know how to communicate with gym members.

Larry Benson

Great gym Awesome staff!!!

Ghost

Equipment is excellent, facility is great. However the bathrooms is an issue an always carries a foul odour alongside with the stalls being out of service consistently. Second is the sauna room. Which half the people don’t follow the rules there, which should be in forced. Constantly men walking naked around in there while there shaving. FYI. Please do not right a response back as we all know nothing will be looked into or nor any membership termination will ever be handled. It’s bad hygiene and there should be some swift action taken. Unfortunately we all know this will never happen.

A Zaman

If your looking for a personal trainer here, I recommend giving Jacqui Filgate a try. She Is very knowledgeable when it comes to training styles and techniques and always there to push you to your limit!

UPS Store #53

Golds is the best gym I've been too. Love all the classes, the service and features available!

Daman Parmar

I’ve been a member of Golds Gym for about 4 years & the customer service has been great; however for the past year I have been interacting with Jesus at the front desk of Golds Gym Northgate and he exceeds the definition of ‘customer service’. Jesus will always greet every member by their name and always with a smile. Moreover, he will come up to me during my workouts and seeks to find out if my workout is going well and if he can be of any help. Golds Gym Calgary is home away from home for me & staff members such as Jesus makes it a welcoming environment.

Alex M

Dan the martial arts trainer is phenomenal. Although a group training session, Dan trains on personal level and pays attention to each individual really well. If I could give Dan 7 stars I would. However...After being a member for a year I have to drop a star. We need new bags in the MMA room ASAP, and they've been all beat up and chains broken since I've started using the room 6 months ago. Also steam room... was a huge reason and selling point of why i joined this gym, but if i had a dollar, hell even a quarter for every time it broke down I'd be a millionaire. It's not so much a breaking issue as it is how long it takes to fix things. Also, Keiser bikes... there were so many and now down to 2. 1 in Platinum room and 1 on main floor. Both broken and don't hold gears you want. You gonna take enhancement fees, well then enhance -_-

Gino Bosing

Never go back in there. WORST!!! Double charge bi-weekly. I ask them if i can refund my overcharged money. They said "yeah just wait for 3-5 days we'll email it to you" couple of months has passed nothing returned yet. ????

Ethan arnott

I joined the gym instantly based on my friends opinion. The gym itself is nice. However I just brought in my boss today to try out the gym. We walked into the gym cheerful and happy until we spoke to the General Manager... she was very rude (her name was probably Karen)... she denied us paying a drop in fee or even having a free trial to check out the gym. She attempted to pressure us in to purchasing a one year or two year membership on a payment plan. She treated us as if we were poor even though we drove in with a $100,000 ride.... Honestly if I didn’t get locked in to a membership here I would never return to any golds gym in the city based on her customer service! I bet I’ll get suspended just for voicing my opinion......

Kevin McGregor

Iveta always greets you with a smile! More than helpful to members! . . . Hacked by Casper again, at least it's true lol.

Rob W

I’ve been going to Golds Northgate for 4 months now and it has been a very positive part of my daily routine. Other members are polite and friendly so sharing equipment is never a problem. I also have been seeing a trainer every two weeks and I can’t imagine now going to the gym without that being part of my routine! Chris Baldwin has helped me lose 18 lbs of fat and increase my muscle tone significantly! I did have to push myself to go 4 days a week when I first joined, but now I look forward to going and it’s pretty disappointing if I can’t go. Overall I definitely recommend Golds Northgate as a place to work out, and if you join, get hooked up with Chris for some sessions. You won’t regret it!????

Khalid Adam Mohamed

Nice one

Jamayel Ahmed

Good gym

Mohamad Omar

With the new juice bar and new management golds gym has improved a lot. Also the the staff r very helpful and friendly with the customers, have had a great experience at this gym, I recommend going over and giving it a try

Karyn Eales (Kealey_dawn)

Awesome equipment, great atmosphere

dan iguban

Great gym, great atmosphere, great staff specially the night guy branzh he remembers my name and friendly and welcoming. I always see him doing rounds picking up used towel and putting weight back to the racks. Makes me feel the gym is clean ???? always a great experience there when his there

deep meet

Marina Maxim was our fitness consultant. She is amazing. Everyone should reach her out to be helped with membership enrolment and personal training. Thank You, Marina for the awesome customer service and help. You are one of yhe kind.

YAAD SRA

Darpan is a great front desk receptionist! She always welcomes me with a big warm smile and provides excellent customer service!

Christine Tran

HORRIBLE customer service... Got overcharged multiple times! Spoke with the manager and third party in charge of payments and I have been experiencing so much issues as they keep going back and forth with a bunch of excuses. Been an ongoing issue for a month and didn’t receive the full refund yet. Not professional at all.

Mary Ann Jacobs

I enjoy the MMA training at Gold's gym, It is empowering, not only it keeps me fit but it helps boost up my level of confidence. Coach Dan is awesome! he is knowledgeable, not intimidating and always push us to our limits to do our best. I am very happy.

Hamza R

Shafique has great communication skills. Easy to get along with. Great customer service and got the best deals possible.

Tai Green

90% of the Barbells are like bent or broken at the Northgate location. Please for the love of god, get new barbells.. Put our annual maintenance fees to use and upgrade the weightlifting equipment.

Sean Ali

Their Country Hills Blvd location is amazing! I got a two day free member ship and will for sure be signing up. Easily the best gym in Calgary by far.

Nick Xu

Great gym, however some equipment and bars could be updated

varinder thakur

Best gym in town

Nitaish Dewan

I used to love this gym and go frequently but it’s such a pain to cancel. They try to make you jump through loop holes for a basic cancelation but when it comes to taking funds it’s like night and day. You need to call a third party company which in return tells you to email them after being on hold. “This is the procedure set by the gym” which was said by the third party company so in other words they just want you to become very discouraged by trying to do a simple cancelation. For a gym that boasts they have great facilities but doesn’t even have a simple infrastructure to process a cancelation is a joke. Also I been with this gym for over 5 years they don’t give you anything as a loyal customer, they never lowered my monthly after my contract finished they say they give you referral bonuses but you have to hound the sales rep to add it to your account. This whole place is a circus! Otherwise the equipment is great!

Darko Bos

Great gym with all the equipment imaginable. Shafique and Ayaz are great

Sherri Reeves

Had an amazing experience at golds gym today with the amazing front desk lady Jackie! Not only does she remember my name, but she pays attention to detail. She greeted me with a smile and I was already logged in. Before the gyms were closed, she always had a platinum key in her hand waiting for me when she saw me walking through the door. I always look forward to coming on the weekends because Jackie always takes care of me. She’s a blast to be around, has fun while working, and always has something funny to say! I love her humour and am so blessed she’s working for golds. She brings a smile to my face and keeps me in a positive mood! Keep being you!

50ne Tiny

Nicest in calgary

Kam Garcha

Looking to join this gym has I am new to the area . What are the monthly yearly fees .?

sheila macabenta

Marina Maxim was our fitness consultant and she was great and amazing. Me and my husband enroll today in Northgate. And we are very happy in her customer service.

Rinku Sidhu

Very nice facility and very good staff

Eric Menton

Awesome workout area with plenty of equipment. Mould all over the roof as you enter the steam room/shower area. If all you wanna do is workout and leave, I’d recommend this Golds!

Angela Pollock

Great gym. However, I pay for platinum and dont even want to go there anymore because of the fact they cant seem to get the a.c. working. I get migraines if I'm there for too long. If I wanted to work out in heat I'd do it outside. Two stars because at least the staff I deal with are amazing.

Michael Leith

Really good crew guys at the front desk.

Alexandra D

was looking forward to a drop in with a friend with a membership,July 24.2020 11pm. however was ambushed by Jackie at the front desk. She was totally rude and confrontational. If I could give zero stars I would. We understand that with covid things are different, but instead of solving our problem by selling me a membership, after we had driven 30min out of our way to work out at the facility- she said "I guess u have to go home, or he can work out but not you" Would never purchase anything from that sloppy snotty brat. If u choose to go here, drop ur standards.

Scott Weisgarber

Went there for a workout the other day and it was a great place to workout in, the staff was friendly and the manager Craig was awesome and friendly.

Melissa Giesbrecht

Awesome experience ! Dustin, the training director has been so helpful with working with our wants and needs, our budget, our busy schedules, etc. Highly reccomend !!

Tyler Hewitt

So happy to be part of the golds crew again!!!!! Plus that Asian chick behind the counter is super fine!! Great establishment!!! Can't wait for the new one to open!!

Tyler Rawlyck

Great facility with even greater trainers. 2 trainers named Jacqui Filgate and Brandon really stepped up and have helped me thoroughly in my weight lifting, going above and beyond what a regular trainer would do. You wont find fitness trainers or a gym like this anywhere else !

vn Meh

I love the gym and the staff at the front reception but the managment is absolutley horrible. They don't call you back if you have any issues and lie to you all the time. I joined another gym for this reason.

CJ Bunda

Branzh is always very welcoming and does a great job maintaining the place! I've never had a problem getting a good workout!

Kenny Huynnh

Stupid place wont let you cancel, in order to cancel you need to write a mail letter to dome freaking office in usa plus they charge you 90 day for notice, what the heck.

Al Beazer

marina maxine was my fitness consultant and was enrolled in platinum membership her service was excellent. she answers all my questions i would recommen marina hands down... gr8 personality and super friendly

Sweet Smash

I was extremely displeased with the two evening desk staff. They are extremely rude and seem not to care about customer service. They have a system where you write your number down and wait for them.to call you which is fine but 2 times out of the 3 times I have been here they didn't call me and acted like I was lying about having my number on the list. I absolutely regret switching from goodlife as they were extremely professional.

Cee Cue

Great gym and amazing equipment - the only thing that can be improved is cleanliness.

Jeremy Couchman

It is a fine facility with a lot of equipment. The equipment is fairly modern and welll taken care of. This facility does blast terrible dance music @ an obnoxious volume. They seem to cycle through staff frequently. I tried to quit after my year was up just for a change of scenery. They FORGED A NEW CONTRACT to extend me beyond a year. To quit, I was told I had to send a registered letter to their head office and wait 3 months to have my cancellation approved. I sent the letter, but ultimately, I had to go in and stop payments @ my bank to get them to stop stealing from me. They sent my file to a collection agency. The collection agency stopped bothering me when I gave them a police report number related to a forged contract. Golds gym goes beyond being criminal.

David Juvenal

Marina Maxim helped me with my registration she gave me all the info i needed. I got a membership. she has a beautiful charisma and personality she is very friendly with her warm smile and I'll definitely recommend to anyone. she is the right person to go for all insight into fitness and get a membership with world gym and go check yourself..

Justine Cajudo

I was a former military army and Branzh has taught me a lot of good quality workout I highly recommend

Helen Smith

Clean place. Equipment is always available. Staff is friendly.

R K

Great customer service! Awesome gym. Very clean. Respectful staff and member. Great owners. #Chizzled

irven nisperos

Nice people, nice staff, nice environment, nice equipment and nice experience.

MFC Homie

Worst customer service I've ever seen. Customer service employees choose to end calls and to leave you on hold for 15 minutes and counting just to check billing information. On top of that, I have had an employee flat out end a call mid discussion. Can't even do that right. The annual fees and equipment fees are bull and when signing up, they share their Terms of Service on a small screen where the space for your signature takes up half of the screen. Literally choose any other gym than these bozos. Old equipment with rips and missing weight pins too, clearly not using the equipment fees they are charging everyone. Nothing ticks me off more than scummy businesses like this one. Absolutely putrid. Will never go with any ABC owned branch.

Singh Bains

The worst customer service I have ever experienced in my life. Me and my buddies work out here and I found one of the guys at the front desk was so racist, rude and treated us differently. We tried to ask what his problem was but rather than addressing the problem he just got even more rude. I think his name is “branz”. When you are selling the membership its all sweet and nice the minute we get the membership- you get so rude and told to get out! Overall equipment is good but the negativity and the rude behaviour that we encounter up front kills the vibe.

Jarod London

I like this gym only issue i have is with billing. bank error caused credit card payment to be late. even with a letter they wouldnt refund a $25 fee. facilities here are very good. rates are reasonable and they have full services. i would recommend.

Sunil Kumar

I find this place fit for fitness lovers. It's good maintained and organized .

Michael Denis

Great gym. Has a smell though. No, not of success.. it stinks like they don't clean the locker rooms or showers. Need some air circulation or something. It smells like an old shoe.

Patrick Plowman

It was great by far the best gym in Calgary best equipment nice staff beautiful lady's and just a great vibe and almost no wait for any machines ????????????????????????????????

Brillian Tran

If you know what you're doing this gym is the real deal. Excellent range of equipment and all the staff are passionate at what they do.

Ambur S

Can’t say enough about Jaqui at Golds Northgate! I signed up with no intention of utilizing a trainer/coach and she quickly proved her knowledge and passion for this industry & changed my mind! Thanks so much, Jaqui!

*Time To Talk * KDurham

Still has a cliquey vibe

Kat Anderson

Dealt with Shafique who is an excellent sales person. No pressure tactics and very caring and genuine. See him for your membership. He will give you the best deal possible and explain all the services available.

John Doe

My actual name is Andrew, I'm a real person. I was a member of Golds gym for a few months before I had to terminate our contract due to a change in my living situation. During the time I was there I noticed the gym, and it's equipment, were impressive and offered any kind of training materials you could require for your fitness needs including: functional fitness, martial arts equipment, a pool, and a sauna in addition to the standard weights and powerlifting. The staff were super friendly and the gym was clean. I see there are a lot of reviews on here about how Gold's gym acts unfairly or makes charges to your account that don't make sense. I can assure you that the frustration those reviewers felt are NOT a fair reflection of Golds Gym's business practices. They are a very reasonable company and are more than willing to work with you if you have any kind of problems. Tim and the team at Golds gym at Northgate were extremely helpful when I was having problems with my membership. Dealing with a payment processor can be difficult and lead to a game of broken telephone sometimes, but as soon as my concerns were raised, Tim ensured those concerns were corrected instantly right in front of me. If you notice any unusual charges or are having any kind of concerns with your membership, my advice to you is to go in personally and speak with one of the staff members there. They will do everything in their power to help you. Just be patient and polite, and they will ensure you are a happy customer. I strongly recommend Golds Gym to anyone who wants to work out at a professional, top-tier gym. Secure those gains!!

Daniel Noti

Old machines, dirty locker rooms

ShadanFit Simmons

21 dollar day pass.......no free trial(without trainer)

PatPajMMA (FightProf)

Really good facility. I train there with Jesse Arnett mainly and he’s basically the reason I come in. Would recommend.

Dominic

Came into golds gym today, and was greeted by the two most friendliest customer service reps, by the name of Branzh, and Hannah! There friendly and upbeat spirits made me excited to start my work out! If your looking for a gym membership I’d highly recommend speaking with Branzh or Hannah @ the front desk of the North gate location!!

Angel Fortch

Marina Maxim was our fitness consultant. She was very helpful and informative and extremely nice! I'd recommend you to see her to sign up or even train with her. Amazing customer sevice and beautiful experience. Thank you Marina you are definitely people's person .

Lee Lemon

DON'T SIGN UP WITH GOLDS! These guys are theives. It costs 200$ plus 90 days notice plus tax to cancel your membership. That's almost 500$ to cancel. They were over charging my account from the first day. The customer service is horrible and they they weren't forthright with telling me how much it would cost to cancel. Save your money and go somewhere else!

sabrina danjou

Be careful when asking questions for a membership. They lie on the hours of fitness group, they lie on the contract term of 2 years and they lie on cross fit session which are not cross fit. It's called FAST FIT and it is nothing similar to cross fit. When you want to camel a membership, they make you pay an extra 200$ plus 3 months of membership even if they lied to make a sell.

Jacob Bright

Chris Baldwin is a amazing trainer, he's always available if I have a question he can answer it. He has given me lots of very helpful information on training, exercises, diet, how much I should eat and what I should eat,etc.

Kim M

Woman's area feels like your in a shoe closet with minimal ventilation, on a few occasions staff can be aggressive. Great selection of gym equipment however gym equipment does need maintenance.

Lin Tammy Le

Gym has great equipment to use. Morning front desk staff is delightful and helpful however the experience at night is different. Front desk is typically left unattended at night.

Jessica Voravong

Despite what people may think, Golds Gym is actually a great facility. I've had memberships at other conventional gyms before and I haven't liked any of them as much as I like Golds. The power racks are by far the best part of the facility, they have great equipment and new machines to try out and the workers are always so friendly.

randy parent

Finally first day back at the gym, gym nice and clean well maintained as well. Cleaning staff all the time in the gym as well, lots of cleaning material to clean the equipment after ur done working out on the equipment. Staff ensuring everyone following covid protocols, doing great job overall.

Mk 600

We checked out golds gym for the first time today. The staff was super friendly and took the time to show us around the very large facility. They offer a tonne of different equipment, which makes it easy to get through your workout with minimal delay. Although it can seem intimidating at first, some people helped me out when they noticed I looked lost a couple times ahah

Youssef Hazem

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Layla Saeed

I said this yesterday, I said it today and i will say this tomorrow, front desk and all staff at the north gate plaza golds gym Calgary are just amazing, they will go beyond to make you happy and the equipment is on a whole another level. It will not disappoint you and YES I will recommend this to a friend and even an enemy.

Kelly Kerr

Great place to work out staff is awesome, Good atmosphere.

Arjeanet Cruz

I had a free personal training session with Logan and it was really great, so much so that I signed up for more sessions with him! He’s extremely informative and really makes you work hard, but I still really enjoy my workouts. I like this gym a lot because it has a variety of machines to choose from (hammer strength, hoist, precor, etc.).

Will Gibb

Marina maxim was our fitness consultant and everyone that wants to enroll should give her a visit

Rory Haiyden

I just moved to Calgary and I am looking at joining a gym here. Golds looked good but misleading reviews puts me right off. I noticed you have a couple reviews where a martial arts guy Dan Juricic is praised, so when I see the guy has reviewed the gym himself, I clicked on his profile. Its one thing to leave your own employer a glowing review (and the owner responds saying thank you like he is a client) but leaving a negative review for a competitor and telling their potential clients to come to Golds? Sleazy.

Kavita Prasad

If you’re looking to sign up, make sure you ask for Justin! He’s super personable and took the time out to answer all of my questions. The gym itself is awesome, better than their competitors for sure. The platinum membership is definitely worth it if you’re on the fence.

Sharllette Manabat

A great place to workout! My first time coming here and I had an amazing experience. Jamelle was super kind and helpful, if you need any sort of help with a membership go ask for her she's awesome!

Colm McCluskey

A great experience, everyone there is so friendly and helpful. Felt welcome as soon as I arrived. Great workout, can't wait to get back to it again. Can't recommend them enough.

lorneadam2

I have been going to Northgate since the day it opened. I soon got to know the owners Kelly & Veronica as they were very friendly, Gloria who has been at the front desk is and has been very professional & friendly has been there for quite a few years, They just put in new cross over/ back stations just a few weeks ago they look great! I Love the gym... but really it is about the people who work there and the members........

Ryan Hourd

Terrible experience, if I could give 0 stars I would. I was a member for around a year at which point I went in to cancel as there was another gym closer to me. I was told that my account had been canceled and that was the last I heard of it. Now, more than a year later they are trying to claim that I never canceled and that I owe them for the last year. Worse yet I actually know of 2 other people that this has happened to. Do not give this company your money.

Jaeger Souveny

No Own Experience, but I am writing this to thank the people of Calgary for their Golds Gym Reviews. It's unfortunate to still see these big companies taking advantage of us consumers just to line their pockets. But thankfully, because of soo many bad reviews from normal every day people (and not the 5* employees/free t-shirt winner reviews) I won't ever be going to this gym. It's one thing to tell consumers that they won't have to pay any fees to cancel and turn around and charge them a month fee, but to charge some people of upwards of 2500$ to cancel, when there is nothing stated in your contract about a single fee, is absolutely ridiculous. Not to mention, sales people/Employees that have no idea how the contract works or what is included in each package, forcing people into auto renewal, or singing them up for what is discussed as a 1 year contract but it turns out is actually 3. If your current customers are obviously this unhappy, then any new customer should heed these warnings as serious and stay away. No one deserves to be treated like this when they're just trying to improve on their personal health.

LN G

Expect there to be some sort of hidden fee you were not notified of. Customer service is nonexistent. Cancellation and transfer terms are ridiculous

Jimmy Nerub

Love the steam room It's actually Hot hot and steamy with a hose of cold water. Overall good gym 4 stars. But 5 for steam room .

Roxibeth Simancas

Super nice GYM to workout. Great costumer service, the staff are so helpful so happy to be part of the Golds family.

A Tung

Love this gym and love the fact that the owners are willing to put up a fight against these unscientific measures that have closed gyms down. Will be a member for life.

Paok1978

Absolute crooks, stay away at all costs. Learn from my mistake people.

Jeff Suarez

Very good gym would recommend.

Tanner Oviatt

Serinah was so helpful and kind, she really knows how to make your workout go from good to great! 10/10 would recommend asking for her with any help you need. She’s the reason I’ll be returning to this location exclusively!

jesse bain

This gem is terrible that communication and professionalism I can't recall how many times I have called in and not once have they picked up the phone but yet hang up the call

Ngozi Uzochukwu

I hate this gym so much, they are not sincere, they trick you into signing a contract saying it isn't a contact but a membership. I wish i didn't go there in the first place.

Ravinder Khosa

They just want your money

Brandon Laverne

If you sign up for this gym, know it is nearly impossible to get out of. Good equipment but staff are unfriendly.

alaa rumman

It's good so far best of all but not including Sawna or jakozi And the problem is the contract so long either 24 or 48 months

Biggy Darkl

I've never had a bad experience here and there is always great customer service especially by the one girl that works front desk. LOVE THIS GYM