Reviews of Capilano Volkswagen Ltd. (Golf)

Juan Rivera

Went in to look at the Tiguan as we were interested in that specific car. The salesperson next to the car looked at us and never approached us. Finally, the sales manager came by and told us all about the R-line which wasn't on the floor so I guess imagination is required. We sat down to get a quote and when I asked what the residual value on a lease would be he told me "why do you care, you're not gonna buy it". This is disrespectful, condescending, and uninformed. There are many reasons a person may take up a lease rather than financing, one of which is flexibility. We promptly left the car dealership, were never offered to see the actual car we were considering nor test drive it and now I'm looking at either a different car or Clarkdale VW as their service over email has been miles ahead of what we got in store at Capilano VW.

Robbie Mauger

Best VW shop on the shore. Pricey but they have the best VW techs

Shaun S

This is my second 5 star review for Capilano Volkswagen. I am very happy with the excellent service and warm atmosphere when I brought my vehicle in for its service. Dustin and his team along with RJ have been extremely welcoming and accommodating. I highly recommend the team at Capilano Volkswagen.

Esteban Astudillo

If you are a VW fan then the Capilano dealership is your best option. Excellent service all the time. Recommended!

Elliot Moar

I had a great buyer's experience with Capilano Volkswagen. Landen was able to give me accurance financing numbers and warranty pricing on my pre owned golf without making be feel pressured to buy if it didn't meet my expectations. I felt like they were honest with me and comitted to giving the best customer experience possible. Thanks guys!

Jeff

Location is good, just near Marine Road,however,Staff seems not as nice as VW dealer at Richmond Automall

Mathias Cayouette

Extremely satisfied with Capilano VW. They gave me the highest trade in value as well as gave me a great price on the Golf R I purchased. After purchasing the Golf R I noticed that the windshield had a chip. I contacted Capilano VW and they told me they would replace it next time I was I was in the area. (I am from Kelowna) Unfortunately, I wasn’t able to make on back to Vancouver for over a year... I contacted Ali at VW and he told me not to worry about it and they would send me a check to cover the charge of the windshield replacement. Couldn’t be happier with the service!

Geoff Henshaw

I had a flat tire and could not find the unique lug bolt but for the tire...I phoned and within 10 minutes the team was able to walk me through where to find it - really new there stuff and came through when I needed them - thank you!!

Alen Najafi

Very helpful sales and customer service team. Although prices are higher compared to other VW dealerships in lower mainland, they will always treat you like VW family!

Joanne Schaffer

Great experience with RJ taking the time to help my daughter purchase her first car . Very kind and helpful ! Thank you again for all your help and care RJ meant so much. Joanne Hotner

Julie Kehler

Truly exceptional service from Moe and the entire service department. They went out of their way to take care of several small issues that they could have left aside and then fixed the BIG issue promptly and satisfactorily. Highly recommend them ~ THANKS CAPILANO VW!!

Sarah Thornhill

Service... what service? We were completely ignored, so left empty handed. We'll be taking our business elsewhere.

Alana Romain

If you are looking to purchase a new Volkswagen, I highly recommend going to see Landen! He was helpful and very patient with my many questions. He made the whole car purchasing experience so easy, smooth and enjoyable!

James A

People at service department could use some classes in customer interaction.

Shaun Hazey

Friendly, knowledgeable and most importantly honest. Justin, Moe and Landon were especially helpful and made things easy and steadfast. Thanks Capilano VW! Would recommend you guys to family and friends every time.

Madelynn Kalyk

RJ, Garry, and the rest of the VW crew were great! There's a reason that this is the only place I've EVER bought a car :)

James Hyland

Had service under warranty and they did a fantastic match job.

Talence Talence

Few weeks ago the BC insurance company network was down for almost 48 hours and no dealership in BC was able to sale a vehicle. I had a car in my mind and Capilano VW in North Vancouver had it. Knowing that I am about 80 KM away from home With no vehicle to drive home Ali graciously accept to let me drive the courtesy vehicle until the insurance company network is back up and next day he text me to let me know that everything is back to normal and I can go to North Vancouver. That helped me to get home and have a car for that 24 hours gap. Thank you Ali for making it easy for me

Aran Zarowski

Unable to complete transaction no one's fault

John Bowden

Our experience in buying a vehicle from Capilano Volkswagen was second to none. From our initial conversations on the telephone with RJ Miyagawa, to signing the final papers, we were treated with due consideration and respect and I believe every effort was made to negotiate a fair deal that worked for both parties. RJ went out of his way to accommodate our needs, with clear communication every step of the process and a personable, compassionate approach to doing business. I would highly recommend this car dealership for anyone looking to purchase a quality vehicle at a fair and reasonable price.

Leslie Brugger

Very poor customer service. This dealer added on several services to my car without approving them through me first and racked up over 350 dollars in labour fees for a simple oil change (bill total was $800). When I spoke to the service manager to tell him my experience, he argued with me and said that he didn't believe me that I was not informed about the extra charges before they were done, his tone was very rude and condescending, didn't care to apologize for the lack of communication or extravagant bill that I received. Terrible first time experience with these people and will definitely never be going back to them. They even replaced my license plate holder with a "Capilano VW" one for some free advertising without my permission, which I have obviously removed. Reply: Again, you are denying that you did not fully inform me of these charges. I am your customer telling you that I was not asked if it was ok to perform the brake or transmission flush, both of which added a significant amount of money to my bill. I would have otherwise been ok with the charges if when I provided feedback that these were not communicated you accepted the feedback and spoke to me in a professional manner. But instead, you continue to argue with your customer and refuse to accept that your service department made a mistake. Either way, these are not qualities in a business that I am looking for and thought that others would like to know my experience.

Nicole Murphy

I typically hate dealing with service departments at dealerships, but I can't say enough good things about Moe. He is always so helpful, honest and thoughtful. He doesn't just take into consideration the needs of our vehicle but our family too-- loaner cars when we're in a pinch, rides to and from home (and sometimes back again, when I accidentally leave my house key at the dealership!) and even has treats for our dog too! It's hard to believe he could give this level of service to everyone, but somehow he does!

Cynthia Medrano

Superb customer service when I bought my Golf Sportswagen. Even a year after buying the car I still get the same treatment. And mechanics/service department are great and honest as well. Since they were busy to schedule me for an oil change, I went to a nearby place to get my oil changed. Long story short, they told me I had to fix a lot of things and quoted me a couple 1,000s. I doubted it and came to Capilano VW to get a quote on the things I was told I needed to fix at that other place. Turns out nothing needed to be fixed (car was still new)... Anyways, I was surprised by their honesty :) They could’ve easily matched the price and fixed things that didn’t need to be fixed... Highly recommended!

I M

Rude customer service. I called and left two messages with the service desk, but never got a call back. When I explained this to the receptionist, she said there was nothing she could do about it. Finally, in frustration I just showed up and was ignored by everyone. I was also disappointed to see that the receptionist was only eight feet away from the service counter and could have easily talked to them from where she was sitting. I wouldn't have anything to do with these guys if I had a choice.

Gabriel Elias

Great service

Lyla Van Dam

My elderly parents brought their Tiguan into Capilano VW because of a coolant leak. The vehicle was undriveable as soon as it entered the dealership lot. I became involved because my father suffers from dementia and has impaired judgement and cognitive function. Jake in service has been exceptional in every way, walking me through the diagnostics and the repairs that were required to be done. He showed empathy and concern throughout the process and called me whenever there was an update. I felt that he had my back and trusted that he would take care of the situation. The price for all of the work was less than I expected and now I can rest easy knowing that my parents have a safe, reliable car. Thank you so much Gary (Manager) and Jake in Service.

Jon Urpens

We have purchased a new VW Taos from Capilano. Adam Di Lullo was the Salesperson I dealt with, highly professional and transparent. I had gone to another manufacturer and although a good experience whilst in the dealership there was no follow up as requested with finance/lease numbers. Adam always followed up as promised, was patient and never "pushy". It was great to feel like a valued customer. They offered a very fair trade in price for my vehicle which made the whole process even simpler. I inquired at 6 different VW dealerships in and around the lower mainland but by far Adam and the Capilano team were the best. Recommended. A few days in with the car and we are very happy with our choice as well! Check it our for a test drive!

ed lanktree

nice place under construction

Amy Diehl

I just purchased a Sportwagen from this location and I am more than happy with the process of buying it as well as the vehicle. My representative was Shaun and he was excellent. He was patient with my questions and offered so many different options without being pushy. He was a referral from a client/friend who said exactly that about him and she was right. Great service and great vehicle!

Lynn Henderson

I’ve worked in luxury hospitality for 15 years and the level of service I received from Bob in sales and Moe in the service department felt like I was in one of my hotels. There aren’t enough words to justify their professionalism, transparency, and efficiency. They took the time to listen to what I wanted, then simply (and quickly) found a way to not only meet but far exceed my expectations. No exhausting mucking about here, thank goodness!

Behnood Rahmani

Very good customer service.

Stefan Plettner

I have been going to Capilano VW for 20 years and they have always provided great service.

Deaner Dean

Left a message and sent an e-mail to buy a car, never got back to me

Crystal Bishop

My husband and I have been coming here for 2 years to service our Tiguan. There has been a problem literally every time with the servicing. They charge you for things they dont do and then set up an appointment for you to come back when you complain. It's always 4 hours wait time to do anything, even something simple as they missed a fluid last time, so they want us to come back in for another 4 hours. I love my VW, but I HATE this dealership and will never be dealing with them again.

Keith MacKechnie

Moe was great in getting me and my car back on the road quickly after my son had a minor run-in with a parked car in the recent snow/ice. We're a one-car family so down-time was a real issue for us. And the repairs cost less than I expected. (How often does that happen?!) The guys who wash the cars even removed all the black marks the parked car's tire made along the side of my car! The car is as good as new. Very impressed with Moe and the service department here.

Andrea Gray

5.0 star rating 7/17/2019 I had not bought a new car in over 20 years. I was so nervous about going to a dealership my friend's husband, James offered to help me. James went to Capilano and picked a salesman, RJ Miyagawa who helped James find exactly what I wanted, a 2016 VW Golf with 33,000 kilometers. I joined James and RJ the next day to see the car. RJ was respectful, friendly, knowledgeable and patient with me as I had questions re all the new electronics. We went for a test ride. RJ gave super directions as to how to handle the car. I bought the car. Since then I have called RJ a couple of times with questions. He got back to me immediately. He has a great sense of humor as well. Julia, the finance manager was also professional and helpful. I am loving my new 'silver cloud' and whole heartedly recommend RJ. He could not have made the car buying experience more fun and stress free! Andrea Gray

Epic Interior Finishing Communication

Couple of weeks ago we got a car from Capilano VW and I couldn't be more happier with the high quality customer service, positive attitude and very caring service from the team. We were very lucky to be taken care by Shaun. Before coming to Capilano VW we have shopped around to 2 different dealerships but none of their welcome and service could compare to the service we got from Shaun. Important to mention that we were car shopping with 2 small kids. Shaun made us feel comfortable and included the kids in the purchase process as well which for us was important. Thank you very much for the service. We are enjoying our new car.

Dianne Speranza

just did my one year service, everyone was great and car was done on time

Trevor

I brought my Golf here for service, the service advisor Moe was very helpful and a pleasure to work with. The service tech Ben did excellent work on my vehicle. The car was returned to me after being detailed and cleaned. Will definitely be returning here the next time my vehicle needs a service.

Shaya Sy-Rantfors

If you want to have your time wasted and be RIPPED off go to Capilano Volkswagen. I took it down to the service dept when i noticed that the seatbelt attachment was not bolted in where it was supposed to be when i went to install my nephew's booster seat. It would've been a simple matter of unscrewing, attaching and reattaching a bolt with a special socket wrench that only a mechanic would have. (Why it was unbolted is a mystery...previous servicing neglect?) But when I got there the guy wanted to start an entire service write up for a two minute job and told me i'd be charged for labour. After consulting my husband and telling them to just do it anyway because i had three kids at home waiting to go to Scienceworld he then told me to come back at 1pm (it was 12:20) because his mechanic was going to go on lunch at 12:30 and couldn't start the work till then. The time to look at it and fix it would have been less than 10 mins! Very grudgingly I returned at 1 and after they looked at it told me i also needed to fix another part that was totally unrelated to the bolt. Not wanting to compromise my kid's safety i told them to do it but then they took 45 mins supposedly installing it and in the end they gave up saying they had to order a different part. When i asked if they fixed the bolt he said yes but then handed me a bill for $33 for labour to basically unscrew, attach and retighten ONE BOLT. Apparently this is a job that takes 0.2 hours of labour!!!! When i left it was 2;30, 2.5 hours after starting this whole debacle. On the flipside i took my Touareg to a Harbourview VW dealer in Nanaimo while on a road trip to replace a busted brake light and they had me in and out in less than 30 mins with the kids and all our bags still in the car. There's simply no excuse for such shameful, lazy customer service.

joelbird

The staff at Capilano VW are tip top. Bob my sales person was a pleasure to deal with. The whole team was not only fair and cortious but also empathetic. I’m a lifer!

Neons Tips And Tricks

I had the best experience with all the people from Capilano VW. Their knowledgeable staff made everything go seamlessly. I would definitely recommend this dealership to anyone I know.

Meticulous Cleaning

I have nothing but great things to say regarding Moe and the team at Capilano Volkswagen! Since purchasing a vehicle from their dealership a few years back, I have always received exceptional customer service ever since. They are friendly, efficient and accommodating and helped me find exactly what I was looking for. I highly recommended visiting them!

Aaron Junior Turner

I am more than happy to write a positive review on behalf of Capilano VW Service Dept. I have been in the VW family since I was a child. My parents, my siblings and my self and my spouse all drive VWs, and although we've all driven other makes of cars, we always return to VW. In 2011 I began my relationship with Capilano VW Sales, Service and Parts department. In my opinion, I am very pleased with the past 6 years from Capilano. I have NO complaints. The wait time to get serviced is more than fair, the quality is always right, and all of my warranty items have been honored. Thank you Capilano Service for 6 years of Satisfaction!!

J A

Capilano VW's service department is one of the worst I have ever had the displeasure of dealing with. On every occasion, they have communication issues, waste your time, act like they are doing you a huge favor, and charge obscene amounts for routine service. $170 for an oil change - what a joke. I will never come back to this place.

Johny Ostler

I love really love my new me Mk7 R .Capilano VW has been very good me and Family . Shaun Openshaw is guy want talk too to get in VW and sorry you can not have moe from greart sevice staff

The Liz Cave

I have had nothing but positive experiences with Capilano Volkswagen. I bought my first car here two years ago thanks to my exceptional experience with its sales department. It's graduate rebate program also helped. While that got me in the door, what keeps me coming back to this particular dealership are the consistently positive experiences I have had with its service department: they staff are reliably kind, professional, talk to us like people, and go the extra mile. Case in point: at the last minute last Saturday Moe made time for us on a busy day in the department to patch a flat tire.

David Haywood

Great experience and phenomenal customer experience. Update: Every time I take my vehicle in for service my designated service rep Moe makes the process unbelievably smooth. I have never had an issue and would recommend them in a heartbeat.

Chuck Grossholz

Just purchased my 2019 VW GTI from this excellent dealer. The entire process was quick, transparent and easy. Brad Nakhaei was very efficient and respected my time as well as being knowledgeable about the car. At no time did I feel any pressure or upselling, the entire team from sales to service treated me like a friend. Definitely I recommend Capilano VW and their entire team if you're looking for a great car.

Saba Ni

We have been getting our vehicles here for the whole family in the past 13 years. Our experience has always been amazing; Alan and Bobby are fantastic ????????

Swing Capture

Great place great people. Everything you expect and deserve when buying a car. We enjoyed our hassle free experience and clean relaxed dealership environment. Great follow up as well.

D. James C.

Coffee and sports while you wait for service

Victor Kraatz

I had a gret experience purchasing my new vehicle. The detail and accuracy in their services was exceptional. Very happy driving my new VW alltrack.

J L

Leased a vehicle, trying to get someone to call me back with details for the end of lease. The person who I need to speak with doesn’t answer the phone or return calls left on voicemail. I guess I’ll park it out front with the keys in it. Pretty much rules out releasing a new vehicle. Terrible experience. Update: pressure tactics to retract my review? Including unsubstantiated claims. Good job VW.

Jason Maennling

My wife and I bought a 2017 VW dune last year. We sat with Ali Bani-Sadr, he went through all the features and answered all our questions. There was never any pressure from him to buy the car. Most people come away from the car shopping experience with a negative feeling. Not us, we enjoyed it, enjoyed dealing with Ali. Once we decided to purchase the Dune, dealing with the finance and insurance reps, we drove away happy and excited about the new car. Thank you Capilano VW, and that you Ali for a very positive vehicle purchase experience.

tapatiaplus1

(Translated) The VW agency always treats me very courteously. I took my car in for inspection and they delivered it to me at the time they told me. Excellent attention. (Original) La agencia de la VW siempre me atiende con mucha cortesía. Llevé mi coche a revisión y me lo entregaron a la hora que me dijeron. Excelente atención.

Viktorya Anna

Would like to give a shout out to Bob from Capilano VW for being a superstar in the dealership. He went above and beyond the calling of a salesman. We would like to thank you for all courtesies extended to us during our visit on Saturday during the purchase of our 2013 VW TDI. It was a pleasure meeting you. I have purchased a number of cars over the years but I can honestly say you are my all time favorite guy! being knowledgeable and extremely courteous. Anyone thinking about going to capilano vw don't go to anyone else but Bob! you will be taken care of in every way possible Thank you Bob!! Adam and Sandra

Marvin Jared Lemmon

Thank you to the service dept for the work you preformed on our VW Tiguan. We appreciate it.

Edward Burnet

I sold my VW Tiguan over the past weekend. I called Capilano VW to get my winter tires for the new owners. They said tires available on Weds, which is 4 days later, but ok. I visited the parts desk Tues to tell them the name of the purchaser picking up the tires. He informed me that the tires are there. The purchaser drove from Chilliwack to pick up the tires, but arrived after the parts desk was closed, so no tires. I spoke with the Parts Mgr this morning. Very UNHELPFUL. I asked if the tires could be transported to Langley, half way. He said he didn't have the capacity to assist. I said a guy, the tires and a car for 90 minutes. He was not at all interested in discussing a compromise solution. The parts guy yesterday didn't make any comment about when the tires are available for pick up, if he had, I would have passed that information onto the purchaser. This is not my first bad experience with Capilano VW. Loved my VW. Capilano VW, not so much.

Nathan Pereira

Best VW dealership in the lower mainland! Friendly service staff and knowledgeable sales people. Moe was the most helpful service rep I've ever dealt with.

Mikaela Karram

Always a pleasure dealing with Moe from Capilano Volkswagen! He explains everything and I never feel like I’m getting ripped off ♥️

Menno van Driel

This was the third brand new VW I bought at this dealership and each time with the same sales person: Steve Cross. He really knows his stuff, he's patient and will help get you the best possible conditions. Really a dealership that works hard so you keep on coming back. Very much recommended.

Christian Davis

These guys are some of the friendliest car dealers i have met, which is a rare finding these days. Awesome cars and of extremely good quality. Awesome cars bought through an awesome dealership. What more could you want?

Zeh Campos

We had a great experience with Volkswagen Capilano. A special thank you to R.J. Miyagawa, the sales person who helped us. We had a small budget to finance and he patiently showed us all alternatives we had within our budget. He actually showed that we had more options then we initially thought. He is very knowledgeable, answered all questions without being pushy. The finance team and reception were also great and the process to get approved was simple and fast. I definitely recommend this place if you want to buy a new or used car.

Hope Groen

Had such a fantastic experience at Capilano Volkswagen! Everyone was so friendly and helpful, and I would definitely recommend to someone looking to purchase a car or get a service done.

Debra Hadden

Aways a pleasure to have my Touareg serviced at Capilano VW. The service team is top notch, and always professional and friendly. Moe is excellent at communicating the service requirements and ensuring that I'm taken care of! Nice to come to a place that values service, and is very good at delivering! Moe is fabulous all in all.

stefan schreiber

Good service !

Parmis Ghodsi

Moe Correia is bar-none phenomenal. Classic example: he was able to follow up with me and get me in to put on my winter tires at a time when all of the places in the city were booked up for weeks. This is one of many situations that he was fantastic. He's always very honest with their services, makes sure you understand what needs to happen and so you always leave knowing you're in good hands and never feel ripped off. His dedication and commitment to customers is unparalleled and very genuine. I trust him with all of my Volkswagen needs.

Cam Heathman (Spice Otter)

Had a great experience buying our car here. They were not overly pushy in making a sale. Informative.

Kevin Yamaguchi

Will in service was awesome to deal with. Thanks for getting me in last minute to get a new set of wheels locks installed!

Barb Barrington-Foote

I just bought a new Tiguan and I could not be happier with the experience I had from end to end. Everyone is super helpful and pleasant to work with. Truly a 10/10 experience.

Leigh Sawchyn

It was a really great experience working with this dealership, and specifically RJ. He was incredibly knowledgeable, and able to pair me with the perfect crossover for my needs and wants. I went back a few times to test drive various options before coming to be final decision, each time RJ was able to accommodate my schedule. The whole process was very seamless. After driving off the lot, RJ and the Capilano VW group has been great about following up and curious about how I was enjoying the vehicle. I would recommend using Capilano VW to anyone in the market for a new or used Volkswagen.

Josh Loewen

My coworker had his new lease break down 6 times so far in 1 year. 6 times! I've sat beside this man for the last year as he's continually late for work because it suddenly breaks down right in the middle of the road. They fix it, but it keeps breaking down and say everything's fine. This could be an isolated experience and it could be Volkwagen Canada's fault, but it makes me feel very nervous about getting a vehicle there.

Joshua David

Sales staff were helpful, but looked extremely bored being there

Boris Maganic

If I could rate this dealership zero stars, I would. The general sales manager makes you feel stupid for asking questions and raising concerns, his replies are unemotional and he lacks any sense of customer care. It's as if you can see it in his eyes is that all he cares about is the money his sales team is making, and once you've made a purchase, you're no longer his problem. I bought my car from Capilano VW in November 2015, but recently it had engine issues so I took it to a different dealership's service depart since Capilano wouldn't see me right away (even though my 2016 Golf R has under 7,000km). I requested more information regarding details of work done on my car and instead of telling me he'd try to get the other dealership to contact me, or that his service department will call the other service department and relay the information over, he said there's nothing he can do because it's out of his dealership. ZERO attempts were made to resolve my issues, but instead he chose to point out all the reasons that he doesn't want to and shouldn't have to contact the other dealership to answer my questions for me. All he was concerned with was "calming me down" and explaining that there's nothing he can do. Don't buy a vehicle from Capilano VW if you expect any help resolving issues that happen post-purchase. They are a terrible representation of the VW Group.

Tracy McMenemy

Easiest purchase of a car. Awesome staff.

Nisia Minicucci

Moe Correia is the best service consultant I have ever dealt with. He always provides the best quality of service with a smile on his face. He will always come highly recommended in my books!

Yanik Arzu

I’ve had great service at this place. The reception was amazing and the service was very quick and I’ve had absolutely no issues with my car ever since. Everyone was nice and I’d definitely recommend this place for any services they offer.

Clive Jackson

Capilano Volkswagen oozes class. Everyone there is a pleasure to deal with. Let me tell you my story. I had two newish cars, but a serious medical disability basically prevented me driving either one of them any distance. Other dealers weren’t prepared to help. But Capilano stepped in and took care of both cars, giving me a very fair deal, then helped me buy one that was going to work for my mobility restrictions. I can’t speak highly enough about the entire staff: and if you get the chance, deal with one of their senior sales managers, Shaun Openshaw. He is knowledgeable, patient, helpful and friendly. A class act who made it a five-star car buying experience. Clive Jackson, a very satisfied customer.

Neda Parandoush

I have a 2020 4Runner cross-sport Atlas with 8k km on it. I was in traffic when all of a sudden my rear window shattered, or exploded, for absolutely no reason. The passengers in the back seat were scared stiff. The defroster was not on and I was not raising or lowering the window at the time. I have heard every explanation, most of them blaming the defroster which was not on because the weather wasn't that cold. I was in the left lane, and there was no lawn mowing or anything going on. It is totally unexplainable. Fortunately, I was close to my dealership in North Vancouver. I went there right away and explained to them but they preferred not to believe me. I had some research on Google and I see it's not the first time such a thing happens to Volkswagen cars. After one week today, they sent me a $700 invoice which is funny because I lease my car in August 2020 and I have a warranty. I'm so upset about their customer service and I will never recommend my friends buy a car from them. What’s more, even though it is a brand new car, the engine light has turned on at least twice so far!

Alessandra Sparreboom

Great friendly staff. Service is always outstanding! Even got Volkswagen's mittens and scarf from last car service!

Candace Asconi

Outstanding service team, Moe goes above and beyond to provide amazing customer service!! Cannot say enough good things about this dealership. This is my 2nd Jetta and even though this is a fleet vehicle, the Capilano VW team looks after me like family. Thanks so much!

Igor Sirbu

Came in for a factory VW radio code that is supposed to be given for free from the officials. They asked me to wait for two hours until they get the code and pay $35. Same day I went to Clarkdale Volkswagen on Main street and got the code in 5 minutes for free.

Super Fuel Your Life

Amazing service! Every time my car has ever needed service they have been exceptional at booking, and the customer service. They always go above and beyond. Staff is exceptionall. I always get greeted with kindness.

kayvan

Just bought a 2019 Jetta and Adam really made the experiance as easy as 1, 2, 3. I called in got in touch with Adam he answered every question through text, replied almost instantly and when he wasn’t on his shift to be there he organized me to speak with one of the general managers Shaun who is also very friendly, professional and cuts straight to the chase without a hidden agenda. When buying a vehicle it’s not just the car itself but the experience of buying one. I strongly recommend people to come here if you are looking to purchase a VW. Fun fact: Day I went to look for a VW I didn’t go to this dealership first, I went to one in maple ridge and the staff there told me the car I wanted didn’t come with any features I wanted. Which then Adam the sales representative at capilano VW had already offered me the Highest model Jetta for under the payments I seeked while maple ridge was offering me 2 trim level lower for a Jetta that was higher in payments. Going to the capilano dealer gave me a sense of relief that the dealer and it’s employees knew the product they are pushing but maple ridge VW was like they picked people off the street and said go sell this without any information on the product. Adam and Shaun thank you once again you set a record for how smooth and efficient it is for me to come buy a car that was under my budget but had everything I required it to have.

Fitzwilliam Darcy

I've been going to Capilano VW for service for 20 years, but recently had my first experience purchasing a car from them. The Capilano VW sales team was every bit as wonderful as the service team - cooperative, helpful, and friendly all the way through. The sales team did everything they could to make sure I got what I wanted, that I felt good about the deal, and that the purchase was one I could afford... Capilano VW is pretty exceptional when it comes to customer service and creating great customer experiences.

Francisco Fred Viana

I regret having used my extended warranty with them... always the bare minimum done, never a borrowed car and even thought I used over $8000 in extended warranty on my Touareg with them... A problem on my heater I mentioned a couple times never got solved and when a light of my Airbag popped up and I asked if they could clear it up I was told I had to pay half an hour labour.... It didn't matter how much business I done there and that I always spoke with the same service guy (James) ... not even tried to talk to his manager... I told him he lost a customer and it was like it didn't matter to him. I should had brought my business somewhere else to begin with. Bare minimum service... Always polite but never goes out of their way to do an extra and make the customer happy.

Offroad Clownin

Great service! thank you Jacob Dobie for helping me out with my coolant issue.

Jeffrey Kilpatrick

My car broke down on Marine, I was able to fire it up and get it into the dealer but the big kicker was Steven in sales drove me to Horseshoe Bay knowing I had to make a ferry back home to the coast. Great group of staff there!

Leila Tasaboti

I had a difficult time finding a car that suits my needs and my budget being a recent post secondary graduate. I went into Capilano Volkswagen dealership among many other dealerships I walked into to find a deal. Before I even enter the dealership, I saw Bob standing outside. I told him about my situtation, he made me feel so comfortable. He invited me inside the dealership and found me the best deal. He explained what is the best car that suits my need and in between our conversation he would crack a joke to make me cheer up after losing hope being at other dealerships. I am in love with my car and I strongly recommend you talk to Bob if you are seeking a great customer service.

Reece Burt

Have to say the customer service I experience here was great, Adam was super helpful and went above and beyond, he answered all my questions promptly. Unfortunately we couldn't close the deal but he still deserves the recognition.

BRAD SAUNDERS

OUTSTANDING!!!! This dealership was absolutely incredible to work with from start to finish. My wife and I picked up a Audi Q3 last month and the entire process was effortless. It's nice to work with people like RJ that genuinely care about other people rather than just closing a deal. When I flew into Vancouver RJ picked me up from the airport on his day off and we made our way to the dealership, the car was ready to go and looked perfect! Thanks to everyone at Capilano Volkswagen! Brad

Ian McIlwaine

Just bought my second VW from Capilano and once again received great personal service. Bought my first VW at Capilano in 2005 and received nothing but great service from day 1; I then owned a lease return from Capilano (but bought at another dealer) and they serviced this car with the same great service. Today, I picked up my new 2019 Jetta and once again: the salesman, service team, finance team, and insurance broker were all excellent. I had no pressure to 'come into the office' to receive a fair quote; in fact, I asked my salesman to email me their quote as I live in Squamish and it was snowing hard that day. I was able to to communicate via: calls, text, and email to receive pricing and eventual delivery of the exact car I wanted without even leaving my living room. RJ was a great salesman and answered all questions with expedience and honesty (even on his days off work). Justin in service has always been exceptionally professional and personable to me over 13 years now. Being a sales manager myself, I appreciate companies that put value and time into customer relations. I applaud your team and ethics, Capilano VW. Thank you.

Joel English

I had a great experience dealing with these guys. Knowledgeable and down to earth staff made the process of getting into a new vehicle completely painless. Really happy with my new Jetta too!

Kevan O'Brien

Awesome selection and very nice staff

Arseny Razhkov

Purchased my first decent car from here today. RJ was very pleasant to deal with, very nice and professional guy. No bs pressure sales tactics, very easy going and fair negotiation. Got me into the car that I really wanted. Thank you RJ, will be coming back here in the future for sure!

Steve Brown

Great Experience, we are really happy with our 2019 Altus, cheers

Cassandra Strobel

My husband and I purchased our new vehicle from here with the help of Ali at the end of August 2016. Ali was extremely informative, very helpful, and not pushy at all. After our initial conversation, I told him we were going to hold off as we had a lot going on -- a couple weeks later, Ali checked in with me and at that point we were ready to move forward with our purchase. We received a very thorough introduction to the vehicle and all of its wonderful features, and were advised that if we needed anything else that we could call or text Ali anytime. They also made sure to set up our first service appointment for six months from our purchase date, which was a nice courtesy. The sales team and finance department were very quick and helpful, and made sure we could leave with our new vehicle that day. All in all, I would highly recommend this dealership to my friends and family, and definitely recommend you check it out. Thank you Capilano VW.

Art A (Artalonglegs)

What a disappointment. Had an under warranty call back and service A. On phone was told 3 hours max, there will be no courtesy car due to covid, understandable. Upon arrival was told 4 hours, then was called and told they are washing it and it be ready in 10 minutes. 50 minutes later, and still nothing. And the car was finally returned after my 5th attempt to get someone to help. And it was soaking wet. If you value your time, maybe choose another dealer, as they don't.

Badshah Iqbal

Highly recommend talking to Adam @ Capilano before you buy a VW from anywhere else. I traded in my 2018 Golf R Manual or 2019 Golf R DSG and Capilano gave me the best deal compared to the all the other VW dealers in Vancouver, Richmond, Surrey, Coquitlam, Maple Ridge and Abbotsford.

Listel Hornet

I have been going to Capilano VW in North Vancouver for over three decades. I highly, highly, highly recommend them. Moe is awesome, I am always treated fairly, they address all my concerns with Honesty. I love the extras like the car wash, even Victor and Alex are amazing. I can’t say enough about them and will NEVER go anywhere else. I have been going to Capilano VW in North Vancouver for over three decades. I highly, highly, highly recommend them. Moe is awesome, I am always treated fairly, they address all my concerns with Honesty. I love the extras like the car wash, even Victor and Alex are amazing. I can’t say enough about them and will NEVER go anywhere else.

Arash Salamati

I have personally bought my past 4 cars which happens to all be vw from here. I have dealt with moe on service side and brad on the sales side and The overall experience from both have been above and beyond anything else I received before. My parent's bought cars from and so as a few of my friends and they had the same experience. It is hard for me to imagine buying a car from anywhere else.

Nicole Parfitt

We've purchased 2 cars from Capilano Volkswagen and have had a very good experience both times. Shaun was incredibly helpful and knowledgeable. He really tried to understand what we were looking for in a family car and his recommendations were spot on. The follow up service since purchasing our cars has been fantastic and I have great trust in the team there.

Noel Hodnett

Vehicle serviced according to schedule, but as a longstanding and loyal Capilano VW customer, one would expect that the car at least be washed before being returned to the client...this is not what one would expect from a major dealership. Disappointed.

Nicky Owers

We purchased our Golf R from Abbotsford VW but live in North Vancouver. I work in Richmond so have previously serviced at Cowell, however; I was unhappy with my last service there and opted to try Capilano VW. I had previously had an issue when my oil light unexpectedly came on and they had kindly sorted it out, so I already had high hopes for this dealer. The service was great (aside from the somewhat lengthy wait to get my car in 3 weeks) but otherwise, Justin the service rep was awesome, the courtesy driver service was excellent, the receptionist was prompt and courteous and best of all, the service itself was top notch, they didn't do anything that wasn't needed, the car was ready on time as promised and they actually washed my car to a decent standard NOT the usual wipe over. Very happy with this experience and will be back. Thank you Capilano VW for a 5 star experience!

Luisa Bim Almeida

Came in just to inquire about new models and pricing. Steve approached me right away and answered my many questions. Great service and I will be back when I am ready to move forward.

Brian Hopkins

Friendly staff and convenient shuttle service, however after my tune-up one of my spark plugs stopped working. They fixed it under warranty but did not accept responsibility for messing it up in the first place. They wouldn't honor the tire warranty I have from my dealership back home

Allison de Ruiter

I just purchased my first new car through this dealership, and am so excited about my 2016 Jetta! I was so nervous as this was my first car purchase through a dealership, and was convinced it would be a negative experience. I cannot exaggerate how positive of an experience this was for me, and how comfortable and at ease I was throughout the entire process. Bob was extremely helpful and accommodating with all of my questions and concerns, and put me in the right car that would fit all of my needs and also kept me on budget! Julia in financing was amazing, and was so helpful in recommending the right finance plan and warranty package. So happy and impressed with their customer service and cannot recommend this place more!

Terry Threadkell

I asked my husband to call Capilano Volkswagen to inquire about a 2019 VW Golf Alltrack listed for Sale. My husband was fortunate to have Bob Bermand in Sales & Leasing take his initial call. Bob was extremely knowledgeable about the VW product and patiently and expertly answered all of my husband’s questions. We decided to place a deposit to hold the car for a personal inspection and test drive. Bob had the car ready for viewing on time and in immaculate condition. Once my husband agreed to purchase the car Bob assisted him through every step of the purchasing procedure. We would not hesitate to buy another car from Capilano Volkswagen and would be pleased to have Bob Bermand represent us again as a sales agent. We are both very satisfied with our buying experience and we are especially grateful for Bob Bermand's expertise and knowledge.

Birdies, Babes & Beats

The staff at Capilano VW made me feel very welcome and were all helpful. RJ was fabulous to work with in looking for the right vehicle for myself and my family. Great experience and communication, throughout the whole buying experience!! Thank-you!

Juliana Duursma

My experience at this dealership was amazing, from when I entered their lot to find a car with their sales team to when I got my car serviced with their Service team they had been honest and fair with me. highly recommend!!!!

Jackson Mann

Awesome customer service with kind of and knowledgeable staff :-) particularly happy with RJ who got our family into a new Tiguan. AND he explain all cool technology stuff :-)

Dave Cox

Awesome garage, always aim to make everyone happy. Cheers Jerry & the team

Mona Mirzaie

I have been a customer to this specific dealership for almost a decade and all I can tell you is that they are thieves!!!!!! Especially BRAD!!!! He is the sleaziest salesman around. The worst dealership on the Northshore!!!!!!

rashed shamshiri

Bad service

Jill Fikowski

Just want to say how amazing the service department has been to me over the past 8 years. In particular Mo in service, always gone above and beyond, never felt pressured into repairs, he's worked really hard with me on prioritizing any service I require- just great experience all round. Sometimes you never know at car dealerships whether you will get an awesome assessment and I've never had this feeling at this dealership. Thanks guys!

Holden Scott

Just bought a 2017 Beetle from Ali (aka "Muhammad Ali"). Ali is always fun to deal with and my go to sales person at Capilano. I've read reviews on here about the Sales Manager being unemotional and the service department being lackluster. I think the dealership is really trying to put the customer first. Moe in Service is great and very helpful. For anyone not having a great experience, talk to Julia the Business Manager. Overall I highly recommend Capilano Volkswagen.

Jaron Fergusson

Salesperson Andrew was excellent and very patient. We were very pleased with our purchase.

Omid Hemmatabadi

My wife and I recently bought a 2020 4Runner cross-sport Atlas, but through no fault of our own, in traffic all of a sudden my rear window shattered, or exploded, for absolutely no reason. We’ve read reviews that suggest it is as a result of the heater’s malfunctioning. We went to Capilano Volkswagen in North Vancouver right away and explained to them but they preferred not to believe us. They blamed the driver for the incident and were generally economical with the truth. They asked us to lie to ICBC about the incident to pay less ($200). However, we preferred not to do so and paid $760 instead. What really astounded me is that after my wife left a negative review on Google, they contacted us threatening that they would refuse services to us altogether unless we removed the review. Bear in mind that this is a brand new car we have just bought from them and they have the obligation to provide after-sale services. This is absolutely outrageous. Their attitude was utterly irresponsible and insulting. I really wish we could return this faulty vehicle, but I can only advise potential buyers against doing business with Capilano Volkswagen in North Vancouver. In the end, if we receive threatening calls again from them, we will have to disclose their names too.

Emre Erhan

I was in the market for a GTI and I was helped by Adam Di Lullo. He was incredibly helpful and answered all of my questions promptly over text. I didn't end up purchasing from them because the model I was looking for wasn't in stock. However, Adam was really helpful and clear about everything.

Tessa Speranza

I love my beetle convertible that I bought from the staff at capilano vw

Eric Kimia

These guys are the greatest for service. I’ve been dealing with them for 35 years and have bought at least eight cars from them. They’re looking family. Shaun is my representative. I have been dealing with for the last 10 years. At service you would love to deal with Justin and Will. Do you are the best and the most accommodating service department. Also the The dealership has the greatest sales manager. This dealership does not have much stuff turn over. People stay there forever and retire. Eric, resident of North Vancouver for the last 35 years

Ronnie Scott

Great dealership, excellent staff, worked hard to get a great deal on a VW for our son and daughter-in-law.

Christopher Gathergood

Not a good place to buy from...... Well in all fairness just don't get the sales guy I had and then they might be an ok place to buy from.

Carmen MN

I am very happy with the services offered at Capillano Volkswagen. I definitely recommend it for being efficient.

JO PO

Perfect! Moe was amazing and took great care of me from A-Z. Capilano is a great experience and you car will be in good hands with these guys! I highly recommend the dealership.

Erin McNulty

Great experience with this dealership and will definitely be recommending to anyone I know that's looking for a new car. Steve was very knowledgable and personable, and he took the time to get to know me, my reasons for getting a new car, and what I was looking for in a car. I felt he was transparent about the options available for me, as well as the different pricing options available. Overall I felt very well taken care of, and ultimately I saved tons of time as there was no need for me to shop around at other dealerships. Great experience all around!

Matteo Di Iorio

The parts department has the best free coffee machine of all car dealerships in North Vancouver

Jennifer M

Bad customer service, very very unhelpful service team. They will nickel and dime you for everything then not even fix the car. I would not recommend my worst enemy to go here.

Jini Singh-Henderson

The Service Team @CapVW are great! They always take the time to explain what work needs to be done, the cost & time involved. The waiting room is comfy, alternatively the drop off & pickup car service is very prompt & convenient. The services costs so far have been reasonable. Extra ⭐ for the espresso machine!

Mark Whitehead

Friendly sales staff and knowledgeable service technicians, we have been loyal customers for years.

Jared Worms

I've purchased two vehicles here and highly recommend as well as great regular service and maintenance experiences from Moe, Justin and the rest of the team there.

Matt Gong

The entire group of staff at Cap VW are great. Steve and the rest of the sales team were wonderful at answering all the questions I had and made the buying process smooth and easy. The service staff are amazing and are always super helpful when I bring my Tiguan in for its scheduled servicing.

Jason WD

We have visited most of the car dealers in Vancouver. There is a slippery sliding scale of shiny suit salesmen and I have to say that these guys are the stand out exception. Great integrity and genuinely friendly.

Barry Duncan

I recently purchased a 2017 Golf GTI from Steve Cross and the team at Capilano VW. The experience was pleasant, professional, and enjoyable. On my search for the right GTI, I was in touch with many VW dealerships in the lower mainland and although there were many helpful salespeople - Steve was one of those that provided the perfect balance of ‘being in touch’ and yet always responded quickly if I had a question or enquiry, at no point did I feel like I was being sold to - simply that he was hoping he could find the right car for me (which I’m happy to say he did). In addition, Justin Izatt and the service team have been great when dealing with an initial warranty repair, and everyone else from finance to the courtesy shuttle drivers have been great to deal with. Wouldn’t hesitate to buy again from Capilano VW.

Nick Swinburne

Thank you Capilano Volkswagen. At times like this I wish Google had a 6 star rating. This past Thursday morning while in Vancouver, I managed to snap off the driver-side windshield wiper of our VW Golf. Home is in Whistler and with rain and snow in the forecast, not having a working windshield wiper for the drive up the Sea to Sky Highway was not an option. We stopped in at Capilano when they opened at 8:30 to see if they could replace the wiper arm. Moe, Justin and the service department were sympathetic but a replacement arm was not in stock and would only be available the next day. This meant we either stayed another 24 hours in Vancouver or rent a car for 24 hours and come back the following day to pick up our car. Neither were great options. This is where the level of service that Capilano offers goes from good to great. Moe said "leave it with us and come back in an hour". An hour later and the arm had been replaced. I'm not sure where they found a replacement arm but I really appreciate the staff "thinking outside of the box" and getting us on our way. While this service was above and beyond, it really exemplifies the level of service that Cap. Volkswagen offers. Thank you Moe and all the staff at Capilano Volkswagen; excellent service!

Mala Srivatsa

Went in for a service appt and it went so smoothly! I got a courtesy shuttle ride to Park Royal so I didn’t have to wait at the dealership, and then received a phone call & prompt pick up when the car was ready. It was a pleasure dealing with Sam and RJ who made sure everything was in tip top shape - thanks again for a wonderful experience.

Sarah Tetje

Absolutely wonderful service! Jake and Moe were both so helpful and informative. Thank you to both of them for their fantastic service.

HJ N

My experience at Capilano VW has been extremely poor. I'm posting on behalf of my bf. They were unprofessional, belittling and time wasters. I recently went into their facility to test drive one of their used vehicles. I provided all of my information and even asked if I can put in an initial offer. I was told to wait a couple of days so that the sales associate can communicate with the manager. I understood and kept SMS throughout the week with various offers back and forth. We ended with a number that was in the middle. I responded that seems fair and that I would like to make an appointment a couple days later so that my GF can see and test drive the car before siting down for a deal. (We both had to take time off from our jobs to make it to North Vancouver). The communication was throughout the week and even received a txt to speak with the manager as we were walking into the showroom for our appointment since he was not available that day. As we were greeted by the manger Bobby Ezharie (Who wouldn't even give me his card- had to find the last name online). We were told that the car that I was interested in was already sold. I asked him that if he was sure since I have been messaging his associates throughout the week and even the day of the appointment. (Somewhat shocking) The manager was unapologetic towards the situation and only escalated it by spilling legal verbiage of refundable deposits and that communication via txt or phone is not law binding where only in-person first come first serve is the only way to do communication for used vehicles. He (Bobby) was also hostile towards my GF at times and felt deflective. I even looked at the other sales associates to try to calm the manager down since my GF wasn't even involve with this situation and that he should be really communicating with me if he wanted to be hostile. It was an extremely weird and awkward situation to have the customer be more calm than the sales person. I wanted to point out that at this point of time I wasn't even upset about the car, I know you can not conjure up another used vehicle out of thin air and I was more upset at the lack of communication, the feeling of deceit and the wasting of my valuable time. Honestly I just felt a bit jerked around. At this point standing in the middle of the showroom, all I wanted was a sincere apology and maybe a heads up if a similar vehicle was to show up on their lot again. Both of which I did not received from the manager but another sales associate did provide his card and was apologetic. Based on the reaction of the manager, I do feel that he “or his team” had something to hide and that there was some sort of inside awareness to their “regular” customers. I guess that what you get when there is a car that was too good for its price. (Car's price was recently lowered) I just wanted to share my experience at this dealership with everyone and heck congratulation to the person who bought the used car that I saw, it is a good find. You might want to make sure that check engine light warning was taken care of before you picked up the car. (Just a heads up) It is also funny that as I am typing this review up the day after this experience I did not get a txt or message from the original sales associate apologizing to this situation. (SMS / TXTs that was communicated are available to be posted upon request if anyone is interested for verification)

Marie Dionne

I would give it 10 stars if I could! We purchased two vehicles at Capilano Volkswagen in the last 3 years and we will definitely be purchasing our next one through them even though we are located in the Okanagan. The first time we visited 5 different dealerships and were about to leave without a car until we visited Capilano Volkswagen. The whole team made us feel comfortable and we felt like they valued our time and money. We left with a Audi Q5 and a giant smile on our face. Just a week ago we were looking to exchange our Q5 for a larger vehicle because of our growing family and once again Capilano dealership (RJ) delivered an outstanding customer service and went above and beyond to make sure we found exactly what we needed and within our budget. I highly recommend this dealership to anyone looking to purchase a car!!

J. Peters

Thank you for your excellent and timely service along with the shuttle car drop-off. Definitely recommend for service!

Leslie Scott

The service peeps are the best!

Quentin MacMillan

Buying a car can be a stressful experience, but Capilano VW (and specifically RJ in sales) made it downright pleasant. I've been super happy with the whole experience and would definitely buy another car from them in the future.

Viraat BK Thammanna

It's a nice big car dealer at North Vancouver who sells new Volks Wagon branded and used/pre-owned multi branded vehicles. Well organized floor layout. They also have mechanic shop for servicing their sold cars. Not sure about the service quality VS their pricing. They provide good customer service with free coffee and water to drink.

Yesica Edstrand

I bought my 2017 eGolf from Shaun at this dealership in an unusual walk off the street fluke! I knew these cars were knocking it out of the park and that the waitlist was > 1yr. I am not a millennial, but still not that patient. Luckily, I walked in one day when a Whistler native had just returned her lightly used one (it's not an ideal car if you're commuting between Whistler and Vancouver regularly given the elevation change). Shaun was great to deal with and that same night I got clearance. I work close by so visit the dealership regularly (mostly to mooch off their turbo charger) and have gotten top notch treatment and follow up from everyone especially Shaun, Paco, Justin and Lars. About the car: The first question everybody asks is, "What's the range?" I use mine to commute regularly to and from Abbotsford and find I can make it there and back, driving 5-10km above the speed limit, with about 30% battery to spare. Driving my daughter from Edgemont to Rutledge the other day I did a test and found I was able to regenerate as much power on the downhill as I consumed on the drive back! Around the city, the conscientious driver can attain close to net zero driving. Moving from an Audi S4 to the eGolf may not be "sexy" in alot of peoples eyes, but the $85 I save/week in gas certainly keeps me smiling. The car is super nimble and I have a theory that the eGolf would take the S4 off the line and probably hold the lead for about 40m after which the S4 horsepower would crush it. Stay tuned for the drag race results. Love the car and the dealership! Coffee's pretty good too.

Alex Storie

Very professional team with longevity and great experience!

Suzanne Callaghan PREC*

Great experience purchasing a brand new Golf! The team was knowledgeable, informative and helpful. Landen Speranza was extremely personable, attentive and patient. We first reached out to Landen a year ago. Landen has continued to impress me with his professionalism, quick response time and wealth of information. All around a no pressure and extremely positive experience. When we decided we wanted the car, Landen and team made it happen to accommodate our quick request, schedule and tight timeline. Capilano VW has a comfortable team environment. My lasting impression is that the entire team enjoys working together, supports one another and has the client's best interests in mind. We felt that the longterm client relationship not the transaction was paramount. Sam, Alan, Garry and Bob were great to work with too! Thank you Landen and team!

Ross Mullen

I have been a devoted customer at Capilano Volkswagen for many years now, including my most recent purchase of a brand new 2019 Volkswagen Golf R. The staff at this dealership are quite literally like family to me, and I really look forward to seeing everyone with each visit. The dealership itself is beautiful, having just completed an extensive renovation. Together with their dedicated staff in both sales and service departments and a shiny new dealership, paying a visit to Capilano Volkswagen is always a great experience. I would highly recommend this place of business to anyone who is interested in acquiring either a new or previously owned vehicle. And when it comes to servicing your car, look no further than the fantastic service department staff and factory trained technicians. Thank you to my close friends at Capilano Volkswagen for years of exemplary customer service.

Kelsey Smart

I don't mind paying to service my VW at this dealership because they always get it back to me all clean (free carwash!!!) and their shuttle to and from my office is really convenient while the car is tied up for service.

Richard Teng

Bought a 2017 GTI here. Lovely sales team, awesome service. Very smooth process and was able to get a great deal. sales person and management was not pushy like some other dealerships. highly recommend.

Arjun Ryugan

Bought my 2016 Jetta at Capilano VW. Got great service. Knowledgeable staff. I highly recommend them.

Cole Rideout

Extremely helpful, timely and efficient. Jake was very polite, helpful and was great in helping me understand all the services, charges and work done on my vehicle. Drew was also a great technician in getting the work done quickly and doing a great job including attention to detail. Would highly, highly recommend their services and unfortunately I couldn't find the 6 star button.

Allen Chen

Ask for RJ at VW Capilano if you want 5-star service. RJ helped me select the right model/trim (GLI 35 Anniversary Edition) and even delivered a trunk mat to my workplace to accommodate for my schedule. I highly recommend RJ.

Pooneh Maghrebian

The salesperson Steve is very knowledgeable and professional. He goes above and beyond to fulfill any requests and resolve any issues.

Dan

Really great team at this dealership. I was in the market for a preowned vehicle and was checking out one of the golfs on the lot. I ended up going with a Mazda, but Jake and Adam were clear, open about their prices, and easy to get a hold of. Maybe when I have enough cash for a new car I'll come back. Thanks :)

Jessica Miyagawa

I just bought a car from the team at Capilano Volkswagen and had wonderful service all around. They went to great lengths to find the specific model/package I was looking for in the colour that I wanted, and gave me an excellent price on my trade-in. This major purchase was made easy by Garry, Julia and the team at Cap. Thanks so very much - I LOVE my new car!

Keaton Jones

I have gone to capilano VW for all my maintenance never have I ever had a problem. dealt with Moe each and every time service is always A+

matthew boyes

Super helpful guys at Capilano VW. I needed to remove some lug nuts from a wheel and of course I didn't have the anti-lock attachment. Even though the service dept was closed, the sales team found an attachment for me and were really helpful. Thanks

Denver Hart

Anybody that says purchasing a new vehicle is stressful hasn't visited Capilano Volkswagen. From start to finish their knowledgeable team helped make my first dealer purchase hassle free. Understanding the needs of their customers and working with you is certainly a strong suit here. If you're in the market for a new vehicle visit Capilano Volkswagen and ask for Landen. Thanks guys!

Karlie Springman

I worked with Ali for the purchase of my new VW and it was a seamless transaction! Would highly recommend Capilano Volkswagen and Ali as a sales-man!

Landen Speranza

Moe in service is great!

LEROY jackson

WOW! I knew my car was not right on emissions and clean air. I also have a Mercedes diesel and it runs in the garage and no smellie fumes. I start the Jetta and I start throwing up from the fumes. Get me out of this car and straight to Mercedes! Interesting though when II brought this to Cap staff they made me feel stupid......guess who are the dopes now.....Y O U

Jenn Liu

I was in hurry needing a car right away. All their staff were able to help me. I was only there for 2 hours the first visit and they got my brand new car ready and i was able to drive it away. I am very happy with what they can do.

Leah S

I called and spoke with Jake D. during the peak of COVID-19 as I needed to switch my tires from winters to all-season. He was extremely kind, and I couldn't be more grateful with how quickly he was able to get my car in for this service. Thank you again, Jake!

piotr k

Expect really bad service and higher then regular prices on everything. If you happen to break down in their parking lot just tow the car elsewhere, trust me you will still be ahead. They also refused to do a recall on my gti until I waited and booked it for service at which point they were to see if they were able to do the fix... They had to order parts or they just didn't feel like doing it.... Go to the poco VW dealer.

Brett Chin

I recently picked up my 2018 Golf R from Capilano Volkswagen. I am a repeat customer at Capilano VW having already bought a 2014 Touareg R-line and a 2016 Golf R from them. I love all three vehicles, the quality of these German made vehicles is top notch. Although I really loved driving my 2016 Golf R I found that the 2018 version is an even better vehicle in so many ways in terms of performance, comfort and features. Anytime I have dealt with the Capilano VW sales and service staff they have always provided me with excellent service. In this picture I am flanked by Garry the General Manager (left) and Shaun the Sales Manager (right). I have and will continue to recommend Capilano VW to my relatives and friends. One very happy customer who is looking forward to future dealings with Capilano Volkswagen. Das Auto !

Wayne Theobald

Amazing experience purchasing our First ever Electric EUV from Capilano Volkswagen. Everyone was awesome there, Garry and Landon were simple the best. Couldn't be happier with the great service and our new ID4.

Maxman Williams

Nice place, but I seem to have been missed in the showroom. I'm giving a 5 star, but I shouldn't. The receptionist was excellent though. I was inquiring about a job, I am interested in showing what motivation and great service can do for business.

Tanaz PKM

Great service as always by Mo. it was my birthday today and I had an unexpected flat tire. he helped me inspect my tire and got it serviced ASAP as I had so much planned to do. Mo definitely went above and beyond to get my car fixed as soon as possible.

April Dayton

Came in to Capilano VW to purchase a new vechicle and had the pleasure of working with Bob.. He was amazing through out the whole transaction. Made our car buying experience very smooth. He went over and above for us while I changed my mind a few times on the models. At the end of the day super happy with the great service we received from bob and the team at Capilano VW????????????

Chris “Goob”

All of my experiences with Capilano Volkswagon have been great. I bought my 2015 golf from Steve last year. The buying process was very smooth and I drove off the lot within a few hours. Every time i have taken the car in for servicing since buying it, Steve has always tracked me down, asked about things, and how the car is treating me. I would recommend buying from Capilano VW.

Stephanie Johnson

I visited Capilano VW a couple of weeks ago to get a new key digitized. Service was quick and efficient, and Moe was so informative. He turned what felt like a bad situation intially (I had my car towed) into a great experience. I was given a lot of good advice with regard to my car and will definitely go back there for servicing in the future, which says a lot, because I live in East Vancouver! Thanks Moe!

Brett Adams

My car has recently been totalled and I have a cheque from Optiom for several thousand dollars, and the selling dealer has released me so I can shop wherever I like. I'm without a car, in a rental for a limited time and have a pretty good idea of what I want after looking online. I have the desire, ability and need to make a purchase, in other words. I visited Cap VW last week because they're my nearest VW dealer and they had the only manual transmission example of the model and package I'm interested in in the entire city. Great! I made a mistake with their hours and showed up about 15 minutes before they closed, thinking they were open an hour later. I had some trim specific questions and wanted to arrange a test drive for the next few days, and just happened to be passing by so figured I'd made a quick stop rather than trying to call in and make an appointment, waiting on hold, etc... When I parked and began to walk to the front door, I heard the lock and someone hurried away and disappeared around the pony wall. I checked my phone and it was still ten minutes before they closed. I went back to my car and left, and as I passed by on Marine I saw that there was at least four people there at their desks. They simply decided I wasn't worthy of their time. Yes, they had locked the doors early in my face and proceeded to hide from me, when they could have simply apologised, said they were closing, and made a future appointment - like professionals. Needless to say I will never be back for sales or service and they have lost all my future business with their lame antics. I'm really disappointed with the lack of customer care shown by staff in a customer service industry. There's plenty of Volkswagen dealerships I can choose to take my business to. I remember when Cap VW was a family run North Shore business that would go out of their way to help customers, and they were truly stellar. What happened?

Chris Talbot

To be clear , my wife drives a Touareg , I was however looking for a parking light for a Porsche . Parts guy could'nt be bothered to look it up . It was a H6 bulb , easily sized and used on most German vehicles .

doug rose

Extremely poor service department. Inquired about a 1992 Eurovan, nobody even knew what I was talking about. What is it with these guys? Maybe bring my your Ford next time, may get lucky...

Sarah

DO NOT BUY YOUR VOLKSWAGEN FROM THIS DEALERSHIP. I purchased a "certified pre-owned" 2017 Golf from these guys a few months ago. Within a week I was getting service warnings from the car and there were several pieces of equipment missing (Wheel lock nut, spare tire changing tools etc). The service department could not care less about customer experience if they tried and there was no effort made to fix the car or accomodate me whatsoever. They denied me a courtesy vehicle and were unwilling to make it right, even though the car was nearly new and only in my possession for two weeks.

Lori Rank

Moe was such a huge help when we had our car serviced last week. He phoned to explain in detail what needed to be repaired/changed immediately and what could be done a bit later. Our car is in excellent condition and it is in part because Capilano Volkswagen has taken such good care of it with their fabulous servicing and parts. Thanks Moe and the rest of the staff!

Carolyn Weekes

Capilano Volkswagen has provided me and my family nothing less than exceptional service with all of our vehicles for many years now. I recommend it to anyone and everyone. A special thank you to Moe, our spectacular service consultant; he really goes the extra mile (pun intended)!

Michael Donelson

Lease ended with my car at Capilano VW and Ben Nakhaei was great in walking through the entire process from inspection through to handback of the vehicle itself. A consummate professional . Thanks for all your help.

Hootan Jarollahi

I purchased a brand new VW from Capilano Volkswagen with the help of Ali. He was respectful and very knowledgable about the car and all of its features. Before purchasing this car I also visited other VW dealerships and I have to say the entire team at this dealership were topnotch and I felt very comfortable making this purchase. I appreciate everything they've done for me and I highly recommend this place to others!

Liam Sullivan

Excellent customer service from Jake, one of the service advisors. Very accommodating and knowledgeable.

Qpon Jung

Moe was super helpful in fitting me in and explaining what was to happen during this service. He gave a detailed account of the work done and why. I always choose Stewart to service my car because he is thorough and trustworthy - qualities you want when getting your car serviced! Super happy customer!!

Anna Ch

I went to Capilano Volkswagen for an oil change and to check on a few other maintenance issues with my car. The service writer, Moe, and the technician who worked with me were knowledgeable, friendly and fair. Another VW dealership in the lower mainland tried to scare me into doing extensive work on my car that would have coasted thousands of dollars. I got a second opinion from Capilano VW and they told me that most of the work the other dealership and described as being "urgent" was not even necessary. They provided me with a nice courtesy car to use while my car was being serviced. I trust the staff at Capilano Volkswagen and will continue to take my car there for service.

dzo rama

Great service from Steve and his manager. Easy, nice and straight forward. No any kind of hustle. Tnx guys!!

Mani M

Worst in North America. Ruins German reputation. Very nice when they try to sell a car but after sale is terrible. Service department is the worst part. Almost never answer the phone calls so you have to leave message . Once I was in show room , call their number and asked to talk to service department. I was told that all are busy but I was watching them talking to each other & drinking coffee.

Adam D

They have a great team! Very nice showroom. Great atmosphere

Cathy Denroche

I have dealt with Cap VW for over 10 years now...i have just made the change from trading in my beloved EOS to a 2019 Tiguan and so far loving it. Moe has always been my service guru and my go to ,and this time was nothing short of amazing when it came to taking care of me and being very sensitive to my needs in between cars. Scott Patterson who sold me the new Tiguan was really fabulous to deal with and again showed great respect to me, in working to find the perfect fit of car for me. He was very prompt in follow up, honest and patient, and i know will take great care of you. Congrats Moe and Scott ! and to Cap VW. Another win in my books!.

Kenneth K

I highly recommend Adam Di Lullo if anyone is in the market for a new or pre-owned VW! He was able to help me with some questions that I had regarding a Volkswagen Sportwagen. Even though I wasn't in the market at the moment, he was very courteous and treated me well.

Darcie Murray

I can't thank Ali and the whole team at Capilano Volkswagen enough for thier patience and help while I was trying to decide which car to purchase, I know it was a bit painful at times. I could not be happier with the choice I made, I love my Dune and have so enjoyed driving it! Ali made the process of purchasing my car easy and seamless, I want to thank him and the team at VW for thier kindness and outstanding customer service!

stephanie knight

I have had outstanding service with the service department at Capilano Volkswagen. I deal with Moe and everytime he goes above and beyond to ensure the best possible customer service . I would highly recommend to anyone looking for servicing for their Volkswagen!

Morgan George

Awesome dealership! I purchased a used Jetta from them and have continued to get my car serviced there. They go above and beyond with their customer service!

Duncan MacLennan

Best new car buying experience ever,Shaun was fantastic salesman and Garry the sales manager was very very helpful.I certainly will be back !

Kelly Morris

Have purchased 3 VWs over the years from Garry and team @ Cap. Service is amazing and responsive. Great folks at Cap VW !

Chantelle Lavergne

I phoned in to make an appointment with service and the coordinator Jake helped me through the whole process of booking my Jetta in and informed me of the proper maintenance required for my vehicle, great service!

Roxxann Gower

This is by far my best car purchasing experience. My sales guy RJ was so kind and was able to select the exact car that would fit my needs. He wasn’t pushy and didn’t over sell me. I gave him my budget and he came way under. I have a lot of respect for that. Julie in the finance office was also not there to sell me but educate. What a great team Capilano VW has! I will most likely be a life long customer.

Julia Langton (Jules151287)

Wonderful experience from start to finish! We shopped around at a few dealerships and even though we don’t live in north van we chose Capilano because of their professionalism and knowledge of VWs. We are so happy with our car! Thank you!

Naz Seraj

Service Department is managed poorly and repeat customers are treated like garbage. They are only looking to see how much money the can get out of unsuspecting customers by recommending services that are not need.

Bonnie Hawkes

My husband and I have been enjoying our new Golf Sportwagen for several months now. We were very satisfied with our sales rep., Ali Bani-Sadr, who skillfully and professionally guided us through the return process for our previous diesel car. He was also very patient with us for two follow-up "lessons" in using the parking assist feature and setting up the phone (we are "newbies" with cell phones). We have also always been very satisfied with our experiences with the service department and Will Ng.

Ken Choy

Great service

Julian Wilhelmson

Landen made the buying process extremely easy and I left the store a satisfied customer.

Dave Coopersmith

1 star is too generous. Brought my 2012 beetle with 62,000 km in to have the sun roof serviced for whistling at highway speed. What should clearly be covered under warrenty cost $82. Congratulations Volkswagan, I will never buy another car from you. Whats the point of a warrenty if you use any excuse to void it.

Feed Me Fit

★★★★★ just now I just picked up a VW Atlas for my business and the sales and service department went above and beyond. Brad Nakhaei in sales and Moe Correai from service explained everything and answered all my questions making the whole transaction seem simple and easy. Made me feel comfortable and secure in what I was purchasing. The sales manager Garry Speranza worked wonders to make sure I got my car. Thank you for your help.

Christian Redmann

Ali was amazing. He was very kind, knowledgable and personable. We love our new Tiguan, and will definitely be sticking with Ali and Capliano Volkswagen in the future. This is the 3rd VW lease I have had (the first two were in Ontario) and Ali and the team did an amazing job. Julia was really awesome as well dealing with our credit check and the final details of the lease. Everyone was super friendly, and we couldn't have asked for a better experience. We walked in Monday morning around 10am to just take a look, and we drove a way in our new car that evening. Amazing job!

nathan sami

Thank you to Shaun Openshaw . We had a great experience with him. Such great knowledge of all the products. I will be recommending him to my friends and family. Cheers

Mary Arj

Good customer service! We have good experience in leasing with the deal and I can say lease sale manager is really professional.

K R

Bought my Jetta from here in 2016. The sales guy was great, the interest rate was awesome and I loved the car so much I bought it in the end. I now take it here for service and have been very happy with the quality and pricing.

George Dec

Very good service ,on time and friendly stuff.

Melissa Roberts

My husband and I contacted Volkswagen after the first snowfall on Monday to purchase winter tires. Moe from Capilano Volkswagen called us back within the day and was able to fit us in later in the week for installation of the tires. Despite the busy work day Moe was able to accommodate my work schedule and had the tires installed within two hours of dropping off the car. We were so pleased with the service we received and how quickly we were able to drive away with winter tires!

Martin Pitrus

very pleasant service. and they have good coffee too :) I bought my first jetta there and will recommend to others.

Brian Murphy

Highly highly recommend sales consultant Landen Speranza! I recently purchased a certified preowned GTI. Love the car. Landon was readily available, always helpful, and reasonable with requests and negotiations. Referred family who bought another vehicle. Talk to Landen for sure when looking for a car!!

flemming chow

Shawn Openshaw was a pleasure to work with. He goes above and beyond to make you feel comfortable. The family has purchased two cars from him. Great service!

Peter K

All parts and service here are at a high premium compared to other vw dealers. They refused to do a recall on my non tdi golf unless I was booking it in for other service, they made it seem like a hassle for them to do the recall. Maybe a 3 way call with transport Canada or vw of Canada would change their mind but why should I go that far? Even if your car dies in their parking lot just tow it somewhere else this will save you both a headache and $$.

Dj Dj

Sales staff needs some education lessons.

christine campbell

We love the service we get at Capilano VW. We always deal with Moe in the service department. He always goes the extra mile with anything we need. The service given is always delivered in a friendly, knowledgeable and prossional way. We would definitely recommend going to this location!

w m

Had an issue with my 2014 golf sportwagen losing power and being jerky. Called in and brought the car to get looked at. The exhaust valve was found to be defective and a part was ordered and I was back on the road the next day. Thanks William Ng for the great service.

Soussan Ash

3.5 years ago I got my second VW from Brad at Capilano. The services at Capilano was exceptional. I trust Brad and I knew that when I wanted to change my Passat I booked my appointment and left the VW office with my beautiful Golf TSI. I always receive the great services from Capilano VW. The service department are very knowledgeable and fair. Today, Sunday Nov. 02 2019 I noticed that my car fob was out of battery and even the spare one was not working. I went to VW Capilano and I knew that they will solve my problem. Although the service department was closed , the General manager, Garry Speranza approached me and asked my if I need help. I did explain to him about the battery and told Mr. Speranza that I know that service department is closed today. Mr. Speranza told me that , he will change the batter for me as I needed to drive my car to work the next day. Mr. Speranza bend over backward for me as a customer and replaced the battery. I insisted to pay but Mr. Speranza didn't accept any payment from me. The service that I received today made me feel special. I recommend VW Capilano to anyone who wants to experience excellency, professional sales services and best customer services. Thank you VW Capilano. Soussan

Morgan Guyon

Love this dealership! Bob was such a knowledgeable salesman and made me feel heard. No rushing through typical sales pitches. He’s been so patient with me through the process and the dealership incentives are great!

Carol Tong

Golf R was my husband's favourite car, we looked around Richmond,Clarkdale & North Van, finally bought from this NV VW store this Jan. Mainly because the sales Philip is very very nice, no hard sell, had done his best with their Sales manager Garry, had made a very good deal to us. Even after sale service, Philip does too good. He is quick responsible every time we need his help. Deal with him is highly recommended.

Stephen Smith-Gander

Bought my car from here. A 2009 GTI with 73,000 KMs. Car was a Certified pre owned, and such it came with a 2 year, 40,000km "bumper to bumper" warranty. 7 months after buying the car I had my check engine light come on, so I take it to capilano VW and the service guys tell me I have to pay $1000 to clean the carbon build up out of the intake manifold. Told me theres no way to cover it under the warranty. Absolutely ridiculous. I took it to clarkdale VW to get a second opinion, and after talking to the service guys there, they said a) $1000 is WAY to high a price for the job they wanted to do, and b) its likely another issue in the car such as a bad coilpack or injector (both covered under CPO warranty). Its apparent to me that capilano just wanted to scam me for $1000 bucks for something that isn't even the root cause of my check engine light coming on. I will never go back to Capilano because how can I trust them after this? Not to mention every time I tried to get information relating to the car out of the service advisors about WHY I needed this carbon clean done, they had the audacity to blame it on me putting "bad fuel" into the car. Absolute joke seeing how I have only owned the car for 10,000KM and put 91 or 94 Octane Chevron fuel in it. Don't bring your car to Capilano VW service, you will get ripped off.

Kev C

Moe was extremely helpful during a stressful situation. I was getting ready for work when out of nowhere, my golf R refused to start. I called the Capilano VW and spoke with Moe who arranged a car rental and ensured I was looked after promptly. Moe was extremely Knowledgeable and made a stressful situation manageable. My only qualm about this entire situation is I should have purchased my vehicle through Capilano VW. Can’t beat the professionalism and customer care. Thanks again Moe/ Capilano VW! Kevin C

Jim Stonehouse

I just helped get my daughter a VW Atlas and the sales department was excellent. In Particular Brad Nakhaei made the whole process easy and comfortable. I was so happy about it I think I am going to get one for myself. When speaking to service department regarding warranty, repairs Moe Correia from service had all the right answers to my questions. I would recommend them to anyone betting a car or needing service. Garry the sales manager did everything possible to make it happen.

TheDillon98

I find it frustrating that I leave voicemail messages with the service center and they do not return my phone calls, I do not know how many days it takes to return a phone call. To me this is poor service.

Technology Preview! Inc

Awesome customer service!

axios12

The most expensive stealership in town. People, cars dont cost the same everywhere. Do your homework and try at least two dealers. This one however has the worse prices. On tbe service they will put different oil in your car. Just went now to ask about the oil of mybwifes brand new Tiguan. The guy did not even know about 508.00 spec even existed and tgey have been sellinbg the car and putting the old 502.00 in it. Unbelievable!

Roxi F

Great customer service. Friendly staff, very helpful and knowledgeable. Taking a point off due to long wait time between appt time and when they actually start working on the vehicle. Overall a good experience at this dealership.

red treeward

bought a jetta

Nick Cross

Just bought a 2016 Golf from Steve at Cap VW. Great service with knowledgable staff and a nice showroom.

Stephen Rowe

Recently bought a Golf from Capilano. The sales experience was first rate. Shaun was patient and professional, giving us time and information to make an informed decision. There was absolutely no pressure. Very pleased with the sale. Particular thanks to Shaun, but also Alan and Ali. Would be pleased to recommend VW Capilano.

Katie Shannon

What a great experience! We were dealt with diligently and professionally by Maurice who was so wonderful and ensured that our unexpected car problems were dealt with in a timely manner. The staff had us back on the road safely within a couple hours. Highly recommend this dealership for a variety of reasons!

D.B. Dean

We purchased our 2nd VW from Capilano Volkswagen in late March. Steve Cross was our sales rep and we have nothing but good things to say about our experience. As we had a 2013 Golf Diesel that was being traded on the diesel buyback we did have more than a straight forward deal as we had to do all the legal buyback paperwork and uploading. Steve and Shaun took care of it all the extra steps to complete our deal. Capilano VW held our new Alltrack for a month and a half while we waited for our Buyback process to go through the system. Steve explained everything to our satisfaction as we were purchasing the new vehicle plus how all the bells and whistles operate the day we picked it up. Julia in the finance dept. also made sure we understood everything before we signed any paperwork. We would not hesitate to recommend Capilano VW and Steve Cross to anyone looking to purchase a Volkswagen. Thanks Again Steve, Shaun, and Julia!

Radek Pelzer

Mo and the Volkswagen team were amazing helping my wife Valerie foster thank you all

Jacob Rabiner

I walked into VW Capilano a little bit ago and was greeted by the most humble, and most respectful salesman named Landen. This man was very knowledgeable. He sold me a nice used golf and it was a very wholesome experience. Thank you landen!

George Sifri

I recommend this dealership to all. We were very pleased with the support we got from the staff there especially Moe in the Service Dept who went above and beyond. He was honest and reliable which was greatly appreciated.

Ricky Chung

They can't fix misfire problem with my car. It's happened again yesterday. This is 3rd time misfiring within 8 month. Last time they told me that they changed the parts and it's good to go, but nop. It happened again. Can't trust there service and one of the service advisor actually told me that they are more then welcome for me to change to other service locations.

Sarah Dina Sifri

I bought my Jetta from Capilano Volkswagen back in 2011 and continue to only get it serviced there due to the fact that Moe from Service has always been so helpful and honest. He takes the time to call and keep you updated on timeframes, what needs to be done and cost. Always having your best interests in mind.

Tim Kline

We purchased a 2016 Tiguan at Capilano Volkswagen several weeks ago. Very impressed with this dealership and sales staff (RJ and Landen). A pleasure! We felt comfortable through the entire process; our needs were more than met. And we are thrilled with the car. Excellent service. Highly recommend.

Nathan S

Had the pleasure of dealing with RJ who got me into a new 2021 Tiguan. Great knowledgeable staff all around. Did not feel pressured in anyway. Highly recommend anyone looking for a vehicle to go visit Capilano Volkswagen.

Andrew W

I have spent thousands on maintenance/repairs and have followed the maintenance schedule religiously at Capilano VW. I’m always treated like I’m lying when I tell them about another problem with my car. The staff BLAME ME for stuff that goes wrong with my car and they say they have “never heard of these problems” when you tell them about it. It’s always an Us vs. Them mentality there. I was warned about how bad these cars are and took a chance. Consumer reports rates most, if not all VW’s, as far below average reliability (2011 Jetta I have only got 1/5 stars for reliability). Too many problems to count! These cars are lemons, period. The cars aren't even made in Germany. The golfwagon, jetta, golf, beetle and Tiguan are all made in Mexico. Don't trust "German engineering." Consumer Reports rated the 2011 Jetta as 1/5 starts for reliability. Read consumer reports, the most trusted name in car reliability and reviews.

Sonia Vergottini

I met Jason over a year ago to purchase a Jetta. Jason recommended waiting for the 2017 model. I picked up my vehicle on Saturday. Both Jason and Julia Geisler, Finance Manager made sure that I was pleased with the vehicle and the financing. Julia recommended the best additional insurance and warrantly package. Neither of them have ever made me feel pressured into purchasing something that I didn't want. Jason was very patient in explaining off of the features in new car. I drove it to Whistler yesterday. It handled the road and curves very smoothly. This is after driving a BMW 328i for the past four years. I strongly recommend Jason as a salesperson and Julia for her total transparency. Thank you both for making my purchase an effortless client experience

Digital Dice

Be aware of the sales team. Manager comes on the phone to back a lying salesman like a storyteller in a bazar.

Paul Graves

Right in the middle of the TDI nightmare and still maintaining my vehicle. (OH JOY???) The only reason I'm still dealing the VW is the people at Capilano Volkswagon. Moe in Service is the best. Reviews options, reveals the costs and supplies advise on the long-term and short-term benefits. Would recommend him highly

Reggie Ledoux

I would like to share a very negative experience that I had with Capilano VW's service department. This happened a couple years ago, and I have since sold the car (a 2008 Jetta); however this story deserves telling. I brought my Jetta into Capilano VW's service department, complaining of a shudder in the steering wheel. They (reportedly) inspected the car and told me that both of my front rims were severely dented/bent in corresponding spots. They could not explain how this might have happened. They quoted me something like $1300 for two new rims. I declined, and went for a second opinion at my local wheel/tire shop. The mechanic there allowed me to watch as he pulled the tires/rims off the car to inspect. Within 10 seconds (no exaggeration) he showed me that the tread of one of the tires had separated around the entire tire. The other tire was perfectly fine. Further, both rims were in mint condition. I replaced the tire, and the shudder was gone. This is important because it means that Capilano VW blatantly lied about the cause of the problem, did not notice (or chose not to tell me about) the damaged tire, and sent me home with a vehicle whose tire was coming apart. This is dishonest and dangerous service, and I would not recommend their service department.

Mathea Heinrichs

Moe was SUPER helpful as always!

Godfrey von Nostitz-Tait

I recently purchased a used Atlas from Capilano VW and was once again impressed by how well-run it is and how responsive their staff are. Frank Rahmani was my sales person and he was unfailingly patient and was not at all pushy as we arrived at a deal. I recommend this dealership to anyone shopping for either a new or used VW.

D H

I’ve purchased two cars from Capilano VW. The sales staff will lie directly to your face and smile with patent insincerity. As an example of their prolific mendacity, our salesman, Steve, ensured the deal included monster mats and a trunk liner. The mats and liner were included with our previous Golf wagon and so I wanted the same for my new car. When I picked up the car, the mats were present, but no liner. I went back and said I wanted the CarGo trunk liner as was agreed on- Steve said it wasn’t part of the deal. I demanded a liner and he gave me a cheap plastic liner and said they don’t make the heavy duty liner anymore. I found the CarGo liner online via VW parts and contacted a dealer on the East Coast (Georgetown VW). Tos Voelkner responded by saying his computer showed 41 available in the Vancouver warehouse. I’ll be purchasing one from a different VW parts dealer. The service department is just as bad and also extremely incompetent. They didn’t fix my car for a fully covered warranty issue and even suggested I may have to pay. I’ve booked an appointment at another dealership. After this second experience at Capilano VW, I will be taking my cars to be serviced at another dealership. Update: Purchased a new Cargo trunk liner from a different dealership after they fixed my car within 5 minutes of arriving. I’ll be sticking with them for my servicing of both Golfs going forward. Feb 24, 2019- Steve went above and beyond?! Really?!? There were 3 people directly present during the deal- Steve, my wife, and myself. So how would you know?!? It hasn’t escaped my attention that you didn’t push back about my claim of the incompetent service department. Worst experience I have ever had.

James Ellis

Awesome customer service. Sales rep Landen got me a great deal on my car.

Thomas H

Very professional and they really know their stuff

Thomas McKay

I was in a difficult 3 week long ordeal trying to get issues with my car addressed, and Jacob at capilano vw got it all sorted out in a few days. He went the extra mile during a difficult time and got me back on the road.

Gurcan Akgul

I had unforgettable experience at Capilano Volkswagen when I was buying a Volkswagen first time in my life. Knowledgable and friendly staff helped me a lot in my buying process. I recommend CW as a first choice to anyone who wants to have a VW.

Chuck Piraux

My wife and I were in Vancouver for a weekend trip visiting from Kelowna. We were set to return home on Sunday, September 13th when our check engine light came on our 2015 Tiguan. We checked everything we could, gas cap, oil and coolant levels and it was nothing obvious. Once the EPC light came on we realized we'd need to get it looked at before we could return home through the mountains. With it being Sunday we did not expect to find a VW dealership open but we discovered that Capilano VW was open 12-5pm. We drove there knowing that it would probably have to stay overnight and get looked at Monday morning. Upon our arrival at Capilano VW, we were pleasantly greeted by Hope and she offered exceptional friendly service and helped ease our mind that our car would be looked after the next day. As we explained that we'd need to move our luggage out of our Tiguan and then call a cab so that we could check back in to our hotel, General Sales Manager Garry Speranza overheard us talking to Hope and was quick to offer us a courtesy/loaner car. This offer was over and above and completely unexpected. The next day our car was looked after by the service team and turned out to be the intake manifold which was covered by warranty! Back home in Kelowna we take our Tiguan to Turner VW and we always receive excellent service, we can now add the Team at Capilano VW in Vancouver as another example of the personal and friendly service VW consistently provides. Thank you Hope, Garry and your Service Team! Chuck and Carly Piraux (Freeman) Kelowna, B.C.

Roster Tamith

Go to Clarkdale VW instead. Clarkdale actually answers service calls and in general it's much easier to actually get ahold of someone period. Clarkdale has actual customer service.

Heidi Asgar

I had considered a few different car brands which I ended up choosing VW. I did test drive a few but when I drove my ATLAS, it felt totally different. This is a smart car with all the safety features available out there. The staff at the dealership were so helpful, knowledgeable and professional and I felt at ease while deciding on my next car. Special thanks to RJ who helped me with choosing the right car and providing me with all the information I needed. He is so professional and wonderful to deal with!! Also, Thanks to the great management and superb staff at the Capilano VW in North Vancouver who made the transition a delight!

nadiya tavakoli

Today I experienced an exceptional customer service at Capilano Volkswagen in North Vancouver. I walked in hopeless with respect to my situation and every one specially Brad in sales department and Kyle in part department took ownership of my situation and helped me from the begging to the end. Thank you so much Capilano Volkswagen.

Jen Brooke

The overall service at this dealership could be a lot better. Your service experience usually starts off bad either on the phone or in person by being greeted by their receptionist who has the worst customer service skills. She is impatient and makes clients or callers feel like they are waisting her time. If you ever need to speak to someone working at the service counter, you can always expect to see 5 staff members standing behind the desk, shooting the bull and drinking coffee and can guarantee not one of them will look up and make eye contact with you or ask how they can be or service.

Allison Twiss

In a short time period with two waiting kids, Arjunna Miyagawa was an exceptional salesperson to work with. He was attentive to all the details, went above and beyond with all my questions, was always available to be contacted, expedited a trade-in offer, had 3 cars ready for test drives; he ensured a fast turn around the day of. We appreciated his knowledge, sincerity, and patience while he worked with us to find the right car for our situation. He comes with our highest regard and recommendations.

Chris Wilkinson

It is rare to find such caring and genuine service that Shaun Openshaw and his team provides. If I’m buying or servicing a car it will be through Shaun.

robert duncan

Outstanding service as always with Moe! I would highly recommend them to anyone.

Kari North

Everyone here was really great! Bob was extremely friendly and went out of his way to be helpful and make sure we had everything we needed. The in-house insurance agent was also fantastic. I felt very confident in my purchase and would definitely recommend this dealership.

Rick Lucking

RJ, Julia and the team at Capilano Volkswagen are amazing! I traveled from out of town to purchase my new Jetta. They found the exact car I wanted and had me on the road (in my new car) in record time. I highly recommend visiting Capilano Volkswagen when you are buying your new car.

Mehrab Gerami

Excellent service here from Ali Banisadr, I have purchased 2 Passats through him and will be returning for my next vehicle for sure! I always appreciate his honest and upfront attitude, no gimmicks at this dealership.

Chris Wright

We bought our first car at Capilano VW with the help of Jason! Jason was really patient with us and answered all our questions and addressed all of our concerns. Due to my partners erratic working schedule, he even came in several times on his day off to help us! We had a few negative experiences at other dealerships where my partner and I were literally bombarded with "pushy and fake" car salesmen. We were really relieved that the environment in Capilano VW was not like that at all! Jason was easy-going, informative and he didn't give us any pressure. He made our car buying experience easy and comfortable. Thanks again for helping us find our new car!

Zack Docks

Prompt service as always.

Izak Carter

Can't say anything but great things about working with Philip. I had so many questions and he was able to answer all of them with his knowledge. I had a great experience with this dealership.

dave vermeule

Broke my keyfob when they replaced $2 battery for $18 charge then denied ever changing battery worst service ever hung up on me twice ending up get car towed to goldkey where they fix the problem right away for no charge and no hang ups

g p

My family and I had an Excellent experience at Capilano Voilkswagen. We were looking around for a new car .I had no idea about VW and all my experience belong to different brands. I just called them and the person on the phone introduced himself as Bobby. He just asked me some questions and later he provide me with the VW Tiguan . He explained the cars options and then he invited us to go see him and the Tiguan in the dealership after test drive Bobby gave us time to think about it. We made an arrangement with him . When we went there to take our car my wife and Kids change their mind and asked for the car in showroom. they switch the cars and we got a fantastic Tiguan with light interior . We don’t know much about VW and Bob was their to guide us and answered all our questions. We ended up getting the VW Tiguan and Bobby helped us to make the whole experience smooth as possible. I extremely recommend the Capilano Volkswagen

Peter Lin

I bought my Altas execline at Capilano Volkswagen. The salesman and the manager, Garry were great.

Parviz Karmali

I recently bought my daughter a car from RJ and he was fantastic to deal with, fair and knowledgeable. Ali and Alan were also great with the trade-in and financing piece. Great team at Capilano VW! I would recommend them and will definitely use them for my next car.

W Richard

Friendly service

Bruce Rainer

Bought an e-golf and a TSi here in 3 months. Steve Cross in sales was great. Very knowledgeable and transparent throughout. Julia the biz manager is 1st class.

Kelsey Wickett

The employees of this dealership should be ashamed on themselves for the way they treat people; especially females shopping/looking for maintenance on their own. Never in my life have I been treated so poorly by individuals in any form of customer service. I brought my 2019 Jetta in due to a strong burnt rubber smell. I’ve driven and owned manual transmission vehicles long enough to know that something was wrong with my clutch. Upon arrival at the dealership, I was struck by comments from two individuals regarding the fact that I am a female driving a manual transmission vehicle. Needless to say they profiled me and had already made up their minds that whatever was wrong with the car was my fault before I had even left the dealership. I called and asked to speak with the service manager and was denied that opportunity and told to come in Monday-Friday between 7:30am and 2:30pm to speak with him. I arrived at 7:45am and asked to speak with the service manager and was told he was very busy and wouldn’t be able to see me for a while. I then asked to have Volkswagen Canada brought into the decision making of my car and to be CC’d on the email to which I received a snarky snap back of “there’s not point, they aren’t going to help you and you can’t be CC’d on the email because you can’t be privy to company information.” I should add I owned a Volkswagen Jetta for 7 years prior to purchasing my new Jetta. Capilano also knows this as they interrogated me about my driving record and ability for an extended period of time when I brought my car in. Moral of the story, whatever you do, DO NOT bring your vehicle in or purchase a vehicle from this dealership!!!!!!!! They have succeeded in making a life long Volkswagen hater out of me and I will continue to tell my story to anyone and everyone who inquires.

Paulina Lecke

My VW Cabrio broke down a few weeks ago and was towed to this location. Jake did a great job and got me in right away. The car was unsalvageable and ultimately got dumped. Paul, the service manager, was kind enough to give me a discount on the Invoice. Big thank you to both guys.????

Kristen Dehal

Excellent service and great prices

Adam Wade

I just bought my New 2016 Golf R from Bobby a few days ago, This will be my 2nd VW from Capilano. Garry the Sales Manger made buying a new car very simple & a lot of fun! Julia Finance Manger was very friendly and made the new VW paper work simple & easy, I was in and out with a new VW Golf in less than an hour. So Happy with the NEW 2016 VW GOLF R !:) Justin in the Service department is awesome, every time i book in for service it's done right the first time. The team @ Capilano VW are excellent. If you're looking for a new car head to Cap VW must see the new 2016 GOLF. I highly recommend them! Go for a test drive!

Dave Charbonneau

Out of towner and fit me into their schedule on a drop in to do a service to my wagon. Very thorough cleaning service.

Jim Foster

Moe was very helpful me on getting on my way. Great service !

Kin Wo

Superb and smooth service when picking up and servicing my vehicle from this dealership. Thanks to Brad Nakaei and Moe Correia for all the help!!!

Tristan Poggemoeller

I Had a great experience! The team in the sales department lent me a receptacle for trailer lights for my Atlas. Without it my family camping trip wouldn’t have happed. They were all super helpful.

Jen Jen

I have dealt with this VW for a few years now, they look after all my repairs and oil changes/tune ups and do a great job. I had the pleasure of having Moe as my advisor this time and he was outstanding, the best! Thanks VW

J T

Updated: Added Service Review as well. We are looking for a used car and came across VW Capilano. Ambiance is very warm and all people I’ve dealt with are exceptionally accomodating. Shoutout to Bob Bermand to whom I met on chat online & been very helpful from the beginning. What I love most about Bob is he’s not pushy in selling us a car. He listened to what are needs & because of that he got our business. I highly recommend dealing with him. My husband & I are very impressed on how he treated us as his clients. Alan Schianni & Julia Geisler were wonderful to deal with as well, both are friendly & welcoming. There’s a male staff - forgot his name (I’m sorry) who had given my daughter crayons & coloring pages while we were in the office twice (purchase & pick up) He never failed to entertain my daughter. This Dealership, I must say is family oriented and will treat you right. Thank You VW Capilano. More customers to come your way! Adding Service Review: Moe Correia - I couldn't agree more about how efficient he is. I went yesterday (09/10/2018 ) late afternoon as I was having battery issues. I was given a call this afternoon (09/11/2018) that it will be ready for pick up after work. Not only my battery was fixed, I got a complimentary car wash as well. Thanks Moe! Very happy customer. Excellent Service!

Ryan Johansen

Just bought a new GLI. I had one before and heard this is the best one yet. After a week of driving it, I can agree it really is. The team at Capilano is top notch and have always taken care of me.

Jose Martinez

I had been shopping around for a VW for some time. I saw one that really caught my attention there at Capilano. Price was right and car was the one. Entered into their showroom to get a chance at a test drive. No luck! All 3 salesmen were busy socializing with their 1 female colleague at her desk. It was obvious the socializing was more important than customers there. I did end up purchasing a VW less than a week later at a dealership that valued me from start to finish and still.

Michael Embuido

Awesome service over at Cap VW. Had issues with my Jetta and Moe went out of his way to fit my car in the schedule, gave me updates and explained what was wrong with my car. Couldn't ask for more!

Sana Goldan

Cannot day enough good things about my experience with Ali at Capilano VW. I have dealt with many car salesman over the years and Ali was by far the most knowledgeable, professional, and honest salesman I have met. I have been a VW owner for 15 years and have been to almost every VW dealership in the lower mainland, Capilano is my favourite hands down and I make the extra drive over the bridge to come see them.

Richard Leech

Bought a 2018 golf and it was a very easy and pleasant experience. I highly recommend it

Ceilidh Scott

The guidance and support I received while purchasing my new vehicle at Capilano VW was fabulous. Everyone I encountered at the dealership was friendly and helpful, and made the whole process so easy. Thank you for a lovely car buying experience!

Don Harrison

We required our golf to have it's engine flushed and a new fuel system installed , with the turn around time being two days , when our car was returned to us.. AMAZING.!!!! The service advisor kept me updated if there happened to be a change in the price from the original quote. I really appreciated that phone call, so there were no surprises when i picked up my car. KUDOS TO CAPILANO VOLKSWAGON THANKS FOR ALL YOUR EFFORTS

Jolene Dias

Having been to so many mechanics in the Lower Mainland, there is NOT anyone else that I would trust taking my 2009 VW Routan into to service and repair. Capilano Volkswagen is not only reliable but as well Trustworthy. Moe in the service department is professional and courteous. There was an issue that I was having that took 8+ hours to diagnose, but they were patient and thorough to ensure that the problem was fixed. Will be quick to bring my van back to them again.

noriko nakagawa

I have nothing but amazing things to say! We stopped in last week just to browse and play with the idea of trading our truck in for something smaller. We ended up staying for almost 2 hours talking and discussing the car with RJ who was a huge help and the nicest person. We test drove the 2019 Golf R but had our eyes on this 2018 which had just been brought in. We ended up putting the deposit down that day and were able to pick up the car yesterday and drop the truck off! Julia was a huge help with figuring out the transfer and all the numbers. They even gave us the cutest coffee mugs and chocolate in our trunk! We are extremely happy with the service here and our new vehicle! Thank you Capilano VW! :)

philip chang

Moe is a really nice person. He explained everything detailed and pointed out what it has done. Great service at Capilano Volkswagen!!

paniz banki

Save your self a lot of time, money and peace of mind and take your car somewhere else for the services. They have the most disrespectful, unprofessional and rude sales people I have ever encountered. I have given them three chances in this past two years and every time I got nothing other than being disappointed. First of all, they charge triple than what it should be. You would expect to at least get a good customer service when you are paying this much to them, but no, they absolutely have no idea on how to treat and talk to people. Every time I take my car for service there, they have no shuttle to give me a ride. They also wont communicate that earlier to you, so you could plan for another way to get a ride back home. Once I told them well you should have let me know sooner so I would have planned my day before I came here, and he took two dollars out of his pocket and told me take this for the bus ride... Other companies also give the car a good wash both interior and exterior but they dont even do that and give your car back as dirty as it was. So overall, you are paying 300$-600$ for an overpriced, mediocre service, and you have to tolerate their attitude with no ride back home.

Alireza Hamzavi

I went to charge my VW EV. The fast charger was locked up with no proper explanation. The staff were not curtious enough.

Karima Dhanji

I bought a Volkswagen Jetta a few days ago and had an excellent experience.. Bob was the salesperson that helped me with absolutely no pressure. He provided all the information about the car and made me feel very comfortable about the purchase. Ask for Bob if you want to buy a Volkswagen at this dealership.

Will Ng

Just bought a new Golf R from Garry Speranza and I love it! Garry and his staff was professional, courteous and knowledgeable. I highly recommend this VW dealership!

James Nik

I do not recommend this dealership to anyone. I had a car which was under 3 years lease term and after 3 years i decided to finance it. the day i leased that car they told me something that was totally different than what i've been told when i signed to finance it. the interest charge was 6 times higher and the documentation fees which they never mention till the end when you need to sign and close the deal. i had not choice to accept their deal and end up paying much more for monthly payment! Do not go to this location!

Oliver Dunsch

This is a one of a kind business. They have so much passion and love for VW that I'd buy a new car in Vancouver rather than in Germany. Just follow on Instagram for example to see vdub love every day! I wish the dealers over here would learn from them...

J MJMANYC

Strongly suggest bring T ROE to Canada market !! As so Much Much people WANTS to BUY it !! Thanks

Salima Vasanji

Just bought my 2019 Jetta from Capilano VW. My sales rep, Scott Patterson was great to deal with. He responded quickly to my email inquiries about various models with pricing, which was very helpful in making my decision. I did not feel pressured to making a decision and the whole process was seamless. Thank you Scott, you were great! I will definitely recommend Scott and the Capilano VW team to friends and family!

chris kennedy

Always great service and Moe is best in class.

Adam Kwan

Just want to leave a word of thanks, as well as a recommendation on the great work of Justin Izatt at Capilano VW in the service department. A great guy to deal with over the past 6 years and truly appreciated the extra mile he always goes for me. Developed a trust and appreciation for his knowledge, service, honesty, courtesy and ability to deliver. I am confident anyone that deals with him will say the same. Thanks Justin. Adam Kwan

Jake Dobie

The service I got here was phenomenal, great crew of employees

todd loitz

Always a friendly place. Very clean dealership to.

Shuwn Tetreault

Lack of mecanic knolege on there owne car and bad service!

Robert P

A great experience at Capilano Volkswagen,I had my car serviced there and it was done on time and washed and cleaned. Very good customer service and I would recommend Capilano to anyone looking for a Volkswagon.