Reviews of Stanley Sécurité (Golf)

Denis Lesperance

(Translated) Very good service from Mr. Nafekh, Andrew (Original) Très bon service de M. Nafekh, Andrew

Yannick Godin

(Translated) Very satisfied with the product. Great price, respected install date, and wonderful customer service from Sofia Damian. Yannick Godin (Original) Très satisfait du produit. Bon prix, date d’installation respecté et merveilleux service client de la part de Sofia Damian. Yannick Godin

Victoria Seregina

Very satisfied. Excellent customer service. Andrew Nafekh was extremely helpful in his explanations and helped choosing the plan that would work best for my needs. Thank you again. I will definitely recommend your services further

Nesly Cazeau

(Translated) ChoNeslya Bar Restaurant Inc. We are a client of yours, it has been over 19 months since I last received services and you are aware of it, but that does not prevent you from taking money on a credit card that I gave you during signing of contract. With every conversation your agents always tell me a technician will always call me in vain. Finally want to offer me 6 months free while you have already touched 18 months without giving the service. Any company can give me free months as well. I believe you are not serious and when you do not give a service it is considered theft. (Original) ChoNeslya Bar Restaurant Inc. Nous sommes un de vos client, cela fait plus de 19 mois que je ne recois plus de services et vous etes au courant, mais cela ne vous empêche pas de prendre de l'argent sur une carte de crédit que je vous ai donné lors de la signature de contrat. À chaque conversation vos agents me disent toujours un technicien va m'appeler toujours en vain. Enfin voulez me proposer 6 mois gratuit pendant que avez déjà touché 18 mois sans donner le service. N'importe quelle compagnie peut m'offrir aussi mois gratuit. Je crois que vous êtes pas serieux et quand vous ne donnez pas un service cela est considérés comme du vol.

julien lepicier

(Translated) Thanks to Hugues Choquette for his professional service and his speed. We can't wait to try Stanley Security products. (Original) Merci à Hugues Choquette pour son service professionnel et sa rapidité. Nous avons bien hate d'essayer les produits de Stanley Sécurité.

Marie Plamondon

(Translated) Good service received with Andrew, Stanley security Courtesy and availability are essential. Thank you (Original) Bon service reçu avec Andrew , Stanley sécurité Courtoisie et disponibilté sont de mise. Merci

Gilles Chamberland

(Translated) Excellent service, Mr. Andrew Nafekh responded quickly to all questions and gave me several discounts on my installation. (Original) Excellent service, M. Andrew Nafekh a répondu rapidement à mes toutes questions et il m'a donné plusieurs rabais sur mon installation.

Charles Gosselin

(Translated) Competitive offers and security products at the cutting edge of technology. (Original) Offres compétitives et produits de sécurité à la fine pointe de la technologie.

Emmanuel Lacombe

(Translated) Excellent experience! (Original) Excellente expérience!

Beth Weaver

We are very happy with Stanley Security. Andrew and his team were exceptional! We were transitioning our service from a wired system to a wireless system, which involved new installation of hardware and software. Andrew's highly professional and confident, polite demeanour was a breath of fresh air. His advice and service was above and beyond and we would highly recommend Stanley to anyone looking for high-quality products and service to secure your home. Great job, Andrew and Team Stanley!

LouPat Carrière

(Translated) Impeccable customer service. Good service, friendly and attentive to needs. (Original) Service à la clientèle impeccable. Bon service, sympathique et à l écoute des besoins.

Sup Nigelz

(Translated) Excellent service! Thank you Hugues Choquette for your expertise. (Original) Excellent service! Merci Hugues Choquette pour ton expertise.

Annalie Shahin

I had many, many questions for Andrew and he always responded in a way that was kind, patient and thorough. The advice he offered was excellent, the services seemed fair and well priced, and as a person who didn’t know all that much about security systems until now, Andrew was a great advisor and sounding board! Definitely a big help in directing our choice. Our friends recommended we contact him and I’m so glad that they did!

elianna beckman

Mr Andrew Nafekh was incredibly calm and patient with me in trying to sort out my difficulties with the system and rectifying them. he came at the time that was convenient for me (around suppertime) which probably wasnt for him. he made followup calls and he did so when scheduled.he was polite and pleasant and didnt act as if he had somewhere else to be. i appreciate his professionalism.

Bob Benedetti

After a unsuccessful and very unsatisfying attempt to upgrade my existing alarm system..my provider had been bought by a major communications company..I came upon Stanley Security sales rep Andrew Nafekh. He was the answer to my prayers. Right from the get go he understood what I wanted to do..maybe better that I did. We settled on a system that would modernize my home security system while still using still functional parts of my old system combined with elements of a modern system. Andrew was able to answer or find the answer quickly to my most bizarre questions and it wasn't long before a very personable young installer was at my door. The installer was very knowledgable and able to answer all of my questions and had my new system up and running in no time at all. Once the technical work was done he patiently explained how the system worked to my wife and all. He patiently answered all of our sometimes dumb questions. Our system has been up and running for three months now and has been problem free. It is easy to operate the control panel is intuitive and the price is competitive. Of course the monitoring is more expensive than my old phone line system but well worth it for the added security my new LTE/WiFi system provides. Everyone at Stanley with whom I have had dealings has been pleasant, knowledgable and helpful and able to deal with any issues promptly. I recommend Stanley Security highly.

La maison du potier (Yéhoshoua)

(Translated) Quick appointment, courtesy with mr. Andrew (Original) Rendez-vous rapide ,courtoisie avec m. Andrew

ANiKAAHX

(Translated) I have been subscribed with STANLEY SECURiTE for 10 months already and I contacted him to update my credit card because it had expired and I had to pay for the month of September I am charged two months for October which did not even have still due I call back and come across an agent jean marc lanteigne who tells me that I have skipped payments and I have all my evidence in. My very unpleasant account as an agent. I call back and another agent explains to me that I paid the month after which and not yet due he confirmed to me that I have no delay on the account while jean marc tells me not to pay on time ???? (Original) Je suis abonné avec STANLEY SECURiTE depuis déjà 10 mois et je l’ai ai contacté pour mettre à jour ma carte de crédit car elle avait expiré et je devais payer le mois de septembre on me facture deux mois pour octobre qui n’ai même pas encore dû je rappelle et tombe sur un agent jean marc lanteigne qui me dit que j’ai sauté des paiements et j’ai tout mes preuves dans. Mon compte très désagréable comme agent. Je rappelle et un autre agent m’explique que j’ai payé le mois d’après qui et pas encore dû il m’a confirmé que j’ai aucun retard au compte tandis que jean marc me dit de pas payé à temps ????

Moog • 38 years ago Updated 1 month ago

WE STILL WAIT FOR YOUR FEEDBACK FROM THIS EMAIL. Impossible to get any support. We can't even contact them and we paid for a service that we do not have received. Seller rushed the sale without even doing proper verifications so the zones are incorrect as well as the movement system. This is absurd.

Mathieu Hotte

Samir is a really professional person and knows what clients need.

S D

I am very happy with my home alarm system with the doorbell camera. The service at Stanley is always quick and helpful. It really does give us peace of mind. Andrew was always very helpful with answering all my questions and very informative even after installation. Samantha D.

Albert K

Very good service! The installation is quick, don't need wait for long time to get the installation and technical support. Both hardware and software is easy to use, and I can easily arm or disarm with the mobile app even I'm not in home. Thanks a lot for the help from Mr.Andrew, he gave me best price and when I met some trouble, he helped me immediately.

Daphnée Bélanger

(Translated) Installation poorly done, I had to make repairs to my wall after installation. Detector not functional a few weeks after installation. Alarm problem that sounded for more than 1 hour 30 minutes, even while performing the code. I had to spend 1 hour on the phone with customer service and the central, without any of them being able to help me. Really disappointed. (Original) Installation mal effectuée, j’ai dû faire des réparations à mon mur suite à l'installation. Détecteur non fonctionnel quelques semaines suite à l'installation. Problème d'alarme qui a sonné pendant plus de 1h30, même en effectuant le code. J'ai dû passé 1h au téléphone avec le service à la clientèle et la centrale, sans qu'aucun d'eux ne puisse m'aider. Vraiment déçue.

Thivagar Pathmanathan

Very good service, I was referred to Stanley Security by a friend and he also referred me to contact Andrew Nafekh. I am really satisfied of the services he provided.

Gil Moffatt

(Translated) If I could give 1 star it would be done. Worst customer service ever. (Original) Si je pouvais donner 1 étoile, ce serait fait. Pire service à la clientèle ever.

Raphael Beauchamp

(Translated) Worst alarm system company, I wouldn't recommend it to anyone. Their water cut system is proscire. Their technology is not up to date. As soon as there is contact with a little water, the water supply stops and an alarm sounds continuously. And when we want to restore this unfortunate situation, good luck with the technical service. The service is pitiful. (Original) Pire compagnie de système d'alarme, je ne recommande à personne. Leur système coupe eau est à proscire. Leur technologie n'est pas à point. Dès qu'il y a contact avec un peu d'eau, l'alimentation de l'eau arrête et une alarme sonne sans arrêt. Et lorsque nous voulons rétablir cette facheuse situation, bonne chance avec le service technique. Le service est pitoyable.

Heureux

Terrible company, I called to stop service at 2019 but I received the big bill last week. I call again said to me you did not say CANCELL at that time, is there any difference STOP and CANCELL???

kim boulanger

(Translated) Pir company I do not recommend at all charge you the sending of a technician after having informed you that as the problem came from the central it would not change you and notify you ready of 1 year after that finally it was not free. ... and that you had to pay for their system that disconnects you pay in a vacuum and it refuses to really credit you on it! Be careful when you go to have enough to make you have this complicated tightening with the contract (Original) Pir compagnie je ne recommande pas du tout vous charge l'envoi d'un technicien après vous avoir avisé que comme le problème venais de la centrale il ne vous changerais pas et vous avise pret de 1ans apret que finalement ce n'étais pas gratuit.... et que vous devais payé pour leur système ce déconnecte vous payer dans le vide et il refuse de vous crédité vraiment dessus ! Fait attention quand vous aller en avoir asser de vous faire avoir ce serra compliqué avec le contrat

NgopAl1 NgopAl1

(Translated) Hello! We recommend Stanley Sécurité first of all for its excellent service, its best quality / price ratio on the market, professionalism, active listening and the solution and human approach of its professionals in particular Mr. NAFEKH, ANDREW who, in addition of its expertise, advises us, supports and accompanies us in a very honest and transparent approach coupled with trust and humanism. Sleep peacefully with its choice and solutions for your safety and that of your family. (Original) Bonjour! Nous vous recommandons Stanley Sécurité d'abord pour son excellent service, son rapport qualité/prix meilleur sur le marché, le professionnalisme, l'écoute active et l'approche solution et humaine de ses professionnels notamment M. NAFEKH,ANDREW qui , en plus de son expertise, nous conseille, soutient et accompagne dans une approche très honnête et transparente doublée de confiance et d'humanisme. Dormez tranquille avec son choix et ses solutions pour votre sécurité et celle de votre famille.

Daphnée Turenne

(Translated) Stanley Security traps you with a rigged contract and the promise of a guaranteed satisfaction due to a zero percentage of churn. I am stuck with an alarm system until 2023, without the possibility of being able to unsubscribe, other than giving them nearly $ 1,200 for "breach of contract" First-time swindlers. Totally to be discouraged for undecided. (Original) Stanley Sécurité vous piège avec un contrat truqué et la promesse d'une satisfaction garantie dû à un pourcentage nulle de désabonnement. Je suis coincé avec un système d'alarme jusqu'en 2023, sans possibilité de pouvoir me désabonner, autre qu'en leur donnant près de 1200$ pour "bris de contrat" Des arnaqueurs de première. Totalement à déconseiller pour les indécis.

Pascal Cesar

(Translated) very good service Mr Hugues Choquette thank you (Original) tres bon service Mr Hugues Choquette merci

Doug Clement

Due to a change in our phone provider upgrades were required to our Stanley alarm system. Andrew NafekhI promptly provided me with several options. The work was carried out as scheduled. The installer was fast and efficient and thoroughly briefed me on the upgrades. The new remote access feature is great.

Michel Danis

Andrew made the transition go smoothly great work and an awesome company to deal with.

Nathalie Carriere

(Translated) Great service ... attentive to its customers ... thank you Nathalie Gagné ... (Original) Super service...à l’écoute de sa clientèle...merci Nathalie Gagné...

skidoorevxpx800r

(Translated) I am not able to speak to anyone, and I have an invoice in hand without having made any purchases. wow customer service? (Original) Je ne suis pas capable de parler a quelqu'un , et j'ai une facture en main sans avoir fait aucun achat. wow le service a la clientèle ?

Pierre Thiffault

Andrew Nafekh is very competent and has good people skills. His service and performance make his employer look good. Overall very happy with Stanley security.

Rodney Smith

I am so glad to have Stanley Security on my side .... it gives me piece of mind, and they also have excellent service because Andrew Nafekh always answers his phone when I have questions or concerns about my account ! Rodney

Charles Robitaille

Samir came over on time. Easy to communicate. Went around the house and identified what to install, gave options with advantages and disadvantages. Very knowledgeable and overall a great experience. Had worked with Stanley security in my old house and the transfer over to the new place was a breeze. Recommended

Pierre Mallette

Since our initial conversation with our agent Andrew Nafekh we have been delighted with Stanley Security services. Always responsive and most professional in all our dealings they team up to make our lives worry-free! For years now, we feel privileged to have them with us!!! In the last year we added their doorbell camera and we love it! With the increase in home deliveries we truly appreciate the added security. As always the installation was smooth and professional at a great price. Thank you again Andrew Nafekh for your continued support second to none!!!

Sharon Novak

I have followed Mr Andrew Nafekh for many years now when buying a security system. He is very professional, informed and honest when selling an alarm system. I have referred him several times over the years to friends who were looking for a good alarm system and an honest salesman. Thank you Andrew fro your support and help.

Andrew Shaver

Quite possibly the laziest customer service I have yet to encounter.

Nance Cast

(Translated) I have been with Stanley Security for many years. The service is courteous and Mr. Nafekh was very supportive when our old system started to cause problems. Parts of the system were changed at no cost and within a reasonable time. I recommend this security system which I have used for over 20 years .. We feel safe even in the event of a fire. (Original) Je suis avec Stanley sécurité depuis de nombreuses années. Le service est courtois et M. Nafekh nous a bien soutenu lorsque notre vieux système commençait à causer problème. Des parties du système furent changés sans frais et dans un délai raisonnable. Je recommande ce système de sécurité que j'utilise depuis plus de 20 ans.. Nous nous sentons en sécurité, même en cas de feu.

Christiane Bonnet

(Translated) Great customer service! Thank you Mariska for taking the time to listen to me and understand my needs, (Original) Super service a la clientele ! Merci Mariska d'avoir pris le temps de m'écouter et de bien comprendre mes besoins ,

K Zak

Very pleased with the level of service Andrew Nafekh and the team at Stanley Security provided me. My home now has the latest Alarm system.

ANKIT JOSHI

We had an initial meeting for our home security system with Hugues and the guy explained each and every detail in most efficient and understandable way. The system has lot of features that are enough to secure your house completely. You can control the system through an application and it also has cellular support. I would highly recommend their security system.

Adina Tepper

Long time client very happy with service. Andrew Nafekh has been my sales rep for 2 years and provides great support.

E-J PM

(Translated) Loved the service! (Original) Bien aimé le service!

Julie Brunet

(Translated) After several submissions Mr. Samir Nassim was able to offer me excellent service and price with Stanley Security Alarm. Thank you so much! (Original) Après plusieurs soumissions M. Samir Nassim a été en mesure de m’offrir un excellent service et prix avec Stanley Security Alarm. Merci beaucoup!

Lee Anne Caron

I am very pleased with my home alarm system with cameras. The service at Stanley is always quick and helpful. Thank you for my peace of mind. Lee Anne

Marie Paulhus

When I moved Andrew Nafekh was very helpful in getting my security system relocated to my new home

Michel Galarneau

(Translated) This is how the message I received in the application on my cell starts to arm my alarm system. Terms of Use IMPORTANT - READ CAREFULLY: Stanley Convergent Security Solutions, Inc. this message entirely in English has 7 pages and it is impossible to use the application without having accepted it. Since I have my alarm system I have always used the application on my cell to boot it. I would have appreciated that I send the contract by e-mail in French so that I take the time to read it, even if to cut the access to the application if I did not accept it within 7 days. Please a little consideration for your customers Thank you Stanley has made the fixes required by the situation Thank you (Original) Voici comment débute le message que j'ai reçu dans l'application sur mon cell pour armer mon système d'alarme. Terms of Use IMPORTANT -- READ CAREFULLY: You have agreed to purchase residential or commercial security, video, still-photo imaging and/or home automation products and services from Stanley Convergent Security Solutions, Inc. ce message entièrement en anglais comporte 7 pages et il est impossible d'utiliser l'application sans l'avoir accepté. Depuis que j'ai mon système d'alarme j'ai toujours utilisé l'application sur mon cell pour l'amorcer. J'aurais apprécié qu'on m'envoie le contrat par courriel en français pour que je prenne le temps de le lire, quitte à couper l'accès à l'application si je ne l'ai pas accepté dans les 7 jours. SVP un peu de considération pour vos clients Merci Stanley a apporté les correctifs requis par la situation Merci

S A

ask for sales rep SOFIA DAMIAN! she hooked me up with a great price and great service.

Thalie Keklikian

(Translated) I had an appointment with Sofia today for a quote. She answered all my questions and gave me a good price. I did not feel any pressure to choose them. I recommend asking for a quote to see if the service suits your needs. (Original) J'ai eu un rendez-vous avec Sofia aujourd'hui pour une soumission. Elle a répondu à toute mes questions et m'a fait un bon prix. Je n'ai pas senti de pression pour les choisir. Je recommande de demander une soumission pour voir si le service convient à vos besoins.

Elwin MTL

(Translated) Very professional service. The representatives and technicians we met were courteous and attentive to the needs. This is the first time we use a security service and we are very satisfied, we have been well advised and the system works very well and is intuitive. (Original) Service très professionnel. Les représentants et techniciens que nous avons rencontrés sont courtois et à l'écoute des besoins. C'est la première fois que nous utilisons un service de sécurité et nous sommes très satisfait, nous avons été bien conseillé et le système fonctionne très bien et est intuitif.

Frederic Hamel

After a few incidents involving water damage, our triplex insurer recommended we speak with Stanley regarding the installation of a NOWA360 water sensor system. We dealt with Andrew Nafekh, who eagerly did some back and forth with the system manufacturer for us when we had more pointed technical questions. To be completely honest, we are somewhat handy as owners, so we researched the price of the system to see if it was worth installing it ourselves. It was not; the Stanley's prices are super reasonable, and we happily hired them to perform the installation. Once installed, the system tripped and saved us from extra potential water damage twice in the first few months! We can't recommend it enough. Plus it's just super convenient when you need plumbing work done!

David Bobnar

They were very professional and the system works amazing for my home. I love how easy it is to log in and be notified of anything I want. They offer all the bells and whistles which is more then I need but great to know it is available. Highly recommend them and they are competitively priced. Sofia Damian (Sales Rep) was very helpful.

Jean-Christoph Farrell

(Translated) Customer service has disappointed me. I had to fight to cut my service which I paid, but which I had not had for 2 years. Reduces the blame on the client. Yes, in a way, it can be, but when there is information that you have never had, it is difficult in titi! If I have a security company and pay for professionals, it is clearly for a reason. I have no competence in the matter! (Original) Le service à la clientèle m’a déçu. J’ai dû me battre pour couper mon service que je payais, mais que je n’avais plus depuis 2 ans. Ramène la faute sur le client. Oui, d’une certaine façon, ça peut l’être, mais quand il y a des informations que tu n’as jamais eu, c’est difficile en titi! Si j’ai une compagnie de sécurité et que je paye pour des professionnels, c’est clairement pour une raison. Je n’ai aucune compétence en la matière!

alexis johnston

We have been with Stanley Security for about 9 months now, and the courteous and prompt service we've received through Andrew and the Stanley team has been great!

Satinder Aujla

Very good service

Jonathan Cote

(Translated) Worst customer service ever. They installed a camera, called repeatedly, spent hours with technicians to operate it. They managed to solve the problem remotely but the next day it didn't work anymore. Recalls are more able to fix say they will send someone. No one ever came. They refuse to reimburse the camera, saying it is not their responsibility. Excessive rate for contract termination. Staff not listening and arrogant (Original) Pire service à la clientèle jamais vu. Ils ont installé une caméra, ont a appelé à multiples reprises, ont a passer des heures avec des techniciens pour la faire marcher. Ils ont réussi à régler le problème, à distance mais le lendemain ça ne marchait plus. On rappelle sont pus capable de réparer disent qu’ils vont envoyer quelqu’un. Jamais personnes n’est venu. Ils refuse de rembourser la caméra en disant que ce n’est pas leur responsabilité. Taux abusif pour résiliation de contrat. Personnel pas l’écoute et arrogant

Evan Steeves

We could not be happier with our security system, and our representative Andrew was there every step of the way. If he did not know something, or we had technical issues, he would get in touch with the right person immediately and get us help or answers. Install was very easy, the installation tech was courteous and got the install done quickly and cleanly, also taking the time to explain to us how everything works including average interval to replace batteries and even details like what to do to protect sensors if renovating (heavy dust). Overall a very positive experience!

ARLLEY ZHANG

It is a best experience with Mr. Samir Nassim who brings a very detailed information and friendly assistance to my family. He is the best for sure, and I will set up in my business because of him. will introduce him to my friends.

Hien Nguyen

I am very satisfied with the excellent service offered by Stanley Security. The agent who took care of us, Andrew, was super kind, polite and professional. All his explanations were clear and he managed to answer all of our questions without hesitations. I feel in complete confidence with him. The system/touchscreen Stanley installed is very intuitive, user friendly and easy to use. We had a small technical problem with one of the alarm sensors. However, Stanley responded very quickly and sent a technician to fix the problem with no delays. Stanley Security takes very good care of their clients and I strongly recommend this company.

Julie Turp

(Translated) Very professional service. Representatives (Mr. Nafekh), telephonists, technicians, etc. are courteous and eavesdropping on needs. We have been with Stanley Security for several years and their mandate is perfectly fulfilled. Thank you J. Turp (Original) Service très professionnel. Les représentants (M. Nafekh), téléphonistes, techniciens, etc. sont courtois et à l'écoutes des besoins. Nous sommes avec Stanley Sécurité depuis plusieurs années et leur mandat est parfaitement rempli. Merci J. Turp

Francis a.

(Translated) It's when you start having problems that you see if a company is handling them well. (Original) C'est quant tu commence à avoir des problèmes que tu vois si une compagnie les gèrent bien.

Natalia Zuniga

Stanley Security is a horrible, unethical company. Firstly, after having a new alarm installed only three years ago (prior to Stanley buying the company) we have had issues with sensors that needed to be serviced. The company did not have an accurate zone chart of our layout and acted completely unprofessionally. The main goal was continually to try and sell us new hardware that we did not require or want in the first place. After two months of waiting for a representative to visit us in person to go over our options (the representative never came) we a cancelled our service. We were still billed and tried to cancel two times subsequently. Both time this horrific and deplorably disorganized company has left us on hold for over an hour. Each time, the initial representative refused to cancel the service and transferred us to a separate department that would leave us on hold for an egregious amount of time. This customer care is pathetic. We were finally refunded the amount owed, after three months and three phone calls. However the company issued the cheque to the wrong name despite being given our name as the new homeowners half a dozen time. A month has passed since we finally got them to cancel our account and we got billed once again. This company simply does not care. We researched several people who left positive reviews and several work for companies that are partnered with or are owned by the same corporation as Stanley Security. It seems like just being a company that wasn't unethical would simply be a lot less work. Stanley Security are disorganized, unprofessional, and unethical. They do not care about their customers, your safety or their reputation as they seemingly will stoop pretty low to maintain a decent rating despite their horrible treatment of actual paying customers. If you are considering them please just throw your money into a furnace on a monthly basis. My guess would be that the company that produced the furnace would have better customer service.

Paul Kohli

Stanley security is great company, first time when Mr Andrew Nafekh came to see me and he explained the camera system and other upgrade about my alarm system on my mobile phone was very helpful and few time when i had some issue I called Mr Andrew and he explained me everything so well and everything was working excellent great company and very professional sale man Mr Andrew with great knowledge of their products. will definitely refer to my friends and family.

Espece Humaine

(Translated) Zero service, zero efficiency, billed at full price with scheduled obsolescence as a bonus! For those who like to waste their time and money. (Original) Zéro service, zéro efficacité, facturé au gros prix avec obsolescence programmée en prime! Pour ceux qui aiment bien perdre leur temps et leur argent.

Madeleine Bergeron

(Translated) Meeting with Sofia answers all the questions well and is very professional. (Original) Rencontre avec Sofia réponds bien à toutes les questions et est très professionnelle.

Youssef Nassif

It is amazing company very professional they are always here at anytime u need them find them directly and also all their sales men and technicians are professional.. I recommended to anybody needs security system

Barbara Albert

I called Stanley Security when I needed to change the company monitoring my alarm system; Andrew was the representative that responded. Andrew was kind, considerate, knowledgeable and patient with all questions I had. He was a true professional and a complete pleasure to deal with.

Robyn Shiller

Incredible service. Extremely helpful, kind, and patient. The system makes us feel very safe in our home. We are so happy. Andrew Nafekh was instrumental in helping us with the planning and execution of the installation. Even when there was a minor issue, Andrew and the Stanley team were very easily accessible and helped us with the problem immediately. Andrew was patient and explained all the neat features and the way the mobile devices connects to the in-home system.

Sacit Suha Dilek

Great product, great service. Special thanks to Andrew for always being present when needed.

DJ AUDIO

Hey guys I would like to say Andrew is the best guy I’ve ever dealt with customer customer service he answered my questions very quickly and he explained to me and took his time and things I didn’t understand with the security systems Like I’ve had with other companies in the past when the technician came down he was really thorough and double checked everything when he was done when I go to upgrade my system this will be the system I upgrade to very liable and it works very good and on top of that it has a lot of features most Most systems do not have very affordable in the Long run I’ll be staying with this company thank you

Aboubikr Sahli

(Translated) I would like to underline the professionalism, courtesy and efficiency of Mr. Andrew Nafekh during the whole process, before, during and after installation. I really enjoyed doing business with Mr. Nafekh, whom I thank very much in passing. I highly recommend the services of Stanley Security. (Original) J'aimerai souligner le professionnalisme, la courtoisie et l'efficacité de M. Andrew Nafekh durant tout le processus, avant, pendant et après l'installation. J'ai beaucoup apprécié transiger avec M. Nafekh que je remercie beaucoup au passage. Je recommande vivement les services de Stanley Sécurité.

Ellen Liu

The system is easy to use and I feel secure when I arm it. The sales representative Mr.Andrew Nafekh always responses to my questions in time and gave me much help.

Norman Asfour

I want to thank, Mr. Samir Nassim and the team at Stanley Securite for the professional work they did. I was very impressed on how Mr. Nassim organized all aspects of the work to be done. He made me feel very confident. His ability to organize and his approach in helping me understand what was needed is second to none. Very polite and very thorough in all aspects. Thank you again.

eloise talbot

(Translated) Excellent service! We did business with @Samir Nassim. He took the time to answer all of our questions. He was very professional and knowledgeable! The technician sent by Samir for the installation was also very respectful and professional. We definitely recommend. Thank you :) (Original) Excellent service ! Nous avons fait affaire avec @Samir Nassim. Il a pris le temps de répondre à toutes nos questions. Il était très professionnel et compétent ! Le technicien envoyé par Samir pour l'installation était aussi très respectueux et professionnel. Nous recommandons sans hésiter. Merci :)

Shail D

I recently got my home security from Stanley. I was shopping around for home security and was not very content with the offers the providers were offering and the prices were also high. However Stanley had an amazing package at a very affordable price. I was very happy with the the deals I was offered. Also special thanks to the Andrew Nafekh who helped me. He was very helpful all through out the process and very approachable with any concerns I had or any additions I needed. Even after installation for any new addition to my system he was kind enough to walk me through the process .

Amy Nafekh

Great customer service and excellent security system! Very user friendly system.

Xin Tong

Andrew Nafekh has extensive experience in residential sales representatives of Stanley Security. He is very sincere and always considers customers, providing a full range of services and best solutions. I am very satisfied with his service and trust the company very much! The alarm/security system of this company is authoritative and technologically advanced!

Celine Parein

(Translated) Very bad experience. Once subscribed, very bad after sales service. Our smoke detector was faulty from the start, it was triggered for no reason. Then we do not find with a fine of the city and we are unable to reach the customer service to obtain compensation. In addition, lack of precision detectors doors that sometimes do not even detect that we enter the house ... -> Following Stanley's answer, I said that I sent an email 3 weeks ago and I do not have an answer. I tried to reach them to find out where was the processing of my email and no one could answer me !! (Original) Très mauvaise expérience.une fois abonnée, très mauvais service après vente.notre detecteur de fumée a été défectueux dès le départ,il se déclenchait sans raison.des lors, nous ne retrouvons avec une amende de la ville et nous sommes incapables de joindre le service à la clientèle pour obtenir un dédommagement. De plus, manque de précision des détecteurs aux portes qui parfois ne detectent même pas que nous rentrons dans la maison... -> suite à la reponse de Stanley,je précise que j'ai envoyé un courriel il y a 3 semaines et je n'ai pas de réponse.j'ai tenté de les joindre pour savoir où en était le traitement de mon courriel et personne n'a su me répondre!!

Jocelyn Noel

(Translated) Thank you for the excellent service of Sophie. During his visit and at our home. His worries about details. (Original) Merci pour l'excellent service de Sophie. Lors de sa visite et à notre domicile. Son soucis au détails.

romina cartes

great service.. highly recommend

lu chen

Stanley Security is very high-efficiency! Andrew is a very nice , professional and dedicated manager. I am very glad to recommend Andrew and Stanley Security to my friend.

Jacques Beaudry

(Translated) My 25 year old system was updated by Stanley Security. Andrew Nafekh came to my house to introduce us to the new products and services. This representative is very polite and took all the time necessary to explain the options to us and mainly takes into account the needs of the customers. Even after installation, it still responds to my questions very quickly via email or text message. The technician also took the time to properly install the system. I recommend Stanley Sécurité without hesitation. (Original) Mon système vieux de 25 ans a été mis à jour par Stanley Sécurité. Andrew Nafekh est venu chez moi pour nous présenter les nouveaux produits et services. Ce représentant est très poli et a pris tout le temps nécessaire pour nous expliquer les options et tient surtout compte des besoins des clients. Même après l'installation, il répond toujours très rapidement à mes questions par courriels ou message texte. Le technicien a aussi pris le temps de bien installer le système. Je recommande Stanley Sécurité sans hésitation.

Peter Macleod

We had to add a water sensor alarm to our system. I contacted Andrew at Stanley. He organized everything including the plumbing work. Amazing service! Thank you Andrew.

Amen Wurah

(Translated) I really enjoy working with Nafekh Andrew because of his professionalism and availability for his clients. (Original) J'aime beaucoup travailler avec Nafekh Andrew à cause de son professionnalisme et sa disponibilité pour ses clients.

sonia yates

i meet with a representative of Stanley security a couple a years ago (Jimmy Paul) Gave me a good service and follow up was excellent . I have a new condo and he also just did a excellent service again

Moghrabi Zeina

(Translated) Mr. Samir Nassim is a super accommodating and inspiring representative. He managed to convince me to go with Stanely security for the home alarm system. Very good explanation of the system no surprise by the year following. He especially had the patience to answer all my questions. (Original) Mr Samir Nassim est un représentant super accommodant et inspirant confiance. Il a réussi à me convaincre d’aller avec Stanely sécurité pour le système d’alarme résidentiel. Très bonne explication du système aucune surprise par l’an suite. Il avait surtout la patience de répondre à toutes mes questions.

André-Philippe Roy

(Translated) Bad After-Sales Service, Bad Customer Service ... (Original) Mauvais Service après-vente, mauvais Service à la clientèle...

Jenifer Lécuyer

(Translated) I agree with a lot of people here. Worst alarm company. It's been 1 year since we sold our house and they continue to bill us for the service at the old house although my partner has called them several times in the past year to stop the service. We no longer know how to tell them. No help. When we think that we come across someone who is going to do something, we learn the following month by receiving the new invoice that we made a mistake. Don't do business with them. I am surprised that the general rating is 4 stars +. (Original) J'abonde dans le sens de beaucoup de gens ici. Pire compagnie d'alarme. Ça fait 1 an que nous avons vendu notre maison et ils continuent à nous facturer pour le service à l'ancienne maison bien que mon conjoint les ait appelés plusieurs fois dans la dernière année pour faire cesser le service. On ne sait plus comment leur dire. Aucune aide. Quand on pense qu'on tombe sur quelqu'un qui va faire quelque chose, on apprend le mois suivant en recevant la nouvelle facture qu'on s'est trompé. Ne faites pas affaire avec eux. Je suis surprise que la cote générale soit à 4 étoiles +.

Camilo Baratto

Andrew Nafekh helped us out with our security needs and no words can describe the service level he provides. Not only while providing information and when the system is set up but the after service is what we appreciate. Now a days is invaluable to be able to have a direct contact for any service as opposed to getting caught in answering machines and waiting online to talk to anyone. Would recommend Andrew and Stanley to anyone looking for great and reliable security services.

Nelson Pisco

After comparing several security systems companies while shopping for a new security system, I decided to select Stanley Security since they provided an impressive and detailed customized proposal. Mr. Andrew Nafekh was our Stanley Security liaison and he provide excellent feedback and answered all my questions promptly. Great customer support!

Cheryl Shiller

I am extremely satisfied with the service the I have received from Stanley Securite. Andrew Nafekh was patient and took the time to explain the new system. He was always available to answer any questions that I asked. I am so please that I recommended him to my daughter.

No Name

(Translated) Good advisor good job Jimmy Paul Service A1 (Original) Bon conseiller bon travail Jimmy Paul Service A1

Ramandeep Takhar Aujla

Frustrated ADT customer:( but glad my Uncle told me about Stanley security. And that's it with ADT. Our Rep. is Samir Nassir. What a service????. Very punctual and professional. If I have any questions or concerns, I just call or text him and he gets back right away and resolve. I am glad that I switched from ADT. Thanks Samir:)

Marithe Stoffel

(Translated) It's settled and thank you Marishka. I have rarely met such an efficient person. the technician was courteous, discreet and orderly. Very good service from both, a rare occurrence in our time. (Original) C'est réglé et je vous remercie Marishka .J'ai rarement rencontré une personne aussi efficace. le technicien était courtois , discret et ordonné. Très bon service des deux , un cas rare à notre époque.

Michael Fung

Andrew Nafekh took me through a new service contract and was very knowledgeable and friendly. The technician Garfield was very professional and provided a very good experience.

Dara Oosterlee

We are so pleased with our security system that we recommended it to other people. Andrew Nafekh is always very helpful and answerers our questions without waiting. We also had the doorbell and back alley camera installed and are very happy with that. I know we have peace of mind as do my friends. Thank You

sami chalhoub

(Translated) disastrous customer service !! (Original) service à la clientèle désastreux !!

Francois Simoneau

(Translated) Central only reactive without any pro activity so if your panel crashes and does not communicate they will not call you but will continue to bill in a vacuum .... (Original) centrale uniquement reactive sans aucune pro activité donc si ton panneau plante et communique pas ils t'appelleront pas mais vont continuer de facturer dans le vide ....

Evelina Raikina

It was pleasure to meet Andrew Nafekh, salesperson from Stanley security. He is very knowledgeable and kind. We are definitely will recommend this company to our friends. Excellent service!

Kelly Matthews

Stanley Securities is the way to go!! Mr. Andrew Nafekh is so courteous, personable and such a pleasure to interact with. We are so pleased with the service and quality of Stanley Security. Definitely recommend!

Cathée Guy

(Translated) Good seller information and competitive prices (Original) Bon renseignements du vendeur et prix competitifs

Noémie Caron

(Translated) I have never been so poorly served by a company. Very poor customer service as well as after-sales service. (Original) Je n'ai jamais été aussi mal servie par une cie. Très mauvais service à la clientèle ainsi que les services après-vente.

Itai Olej

Great company to work with, very accommodating, and super professional. Andrew Nafekh has Been doing a great, and always ready to help!

Sandra Groleau

(Translated) Update below to read also because there is not just bad ratings this story ended up well finish ???? I had to come and write an unpleasant comment here in the eyes of everyone that you finally give a call back AFTER 2 Months that I expect the letter ... I give 1 star (but 0 would have been better bcp) because I I wanted to make my comment but I will give no star .. in life I leave a good comment when the company is great first time I have to make this kind of comment on a company .. Customer service of ... Arrogant I even got on the nose The company took money from my account at the wrong time several times even after the warnings. I never received my initial contract with the guy who came to my house. I tried several times to resolve the situation I received the call of a supervisor after several attempts .. again there is no respect for the verbal agreement and I reminded remember never in succession even saying that I was going to send a formal notice no call .. company that I do not recommend several formal notice received when have looked on the OPC for 2 years and one more will be put in their file .. I bar this order company. Not respecting several agreements and also poor customer service and so on Updated February 2019 Following my comment Mrs. Rufiange to contact me I sent a formal notice to the company but with this person we were able to find a very suitable agreement both for them and for me who relieved me of any responsibility with Stanley .. discussions with Mrs. Rufiange were easy and courteous I had the right to an apology and things were simple after that I am now closing my file despite the bitter side I still keep in mind that Ms. Rufiange has I was able to respond adequately to my problem several employees will have to take an example on it ???? In short there was also another person in the fidelization service who had really tried hard to help me it's a shame that I forget are name .. but in Summarize all its good finish .. This is my experience now for you to see and judge my goal was not to demolish the company at all but to leave my personal experience .. I believe that it is with time the pleasant comments or desagdésagr qu a company continues to improve and I know people for whom with Stanley his is great ... Take the time to mention your wishes at the beginning of the contract and make sure you have the right seller who also transmits well the information can greatly help things .. Once again, thank you Mrs Rufiange for taking the time ???? (Original) Mise a jour plus bas a lire aussi car ya pas juste des mauvais coter cette histoire a fini par bien finir ???? Il y a fallu que je vienne écrire un commentaire desagreable ici au yeux de tout le monde que vous donniez enfin un retour dappel APRES 2 Mois que jattend la dite lettre...je donne 1 étoile (mais 0 aurait été bcp mieux) car je tenais a faire mon commentaire mais j'en donnerai pas d'etoile.. dans la vie je laisse se de bon commentaire lorsque les compagnie sont génial premier fois que j'ai a faire ce genre de commentaire sur une compagnie.. Service a clientele de ... Arrogant je me suis même fait raccrocher au nez La compagnie a pris de l'argent dans mon compte a la mauvaise date a plusieurs reprise même après les avoirs averti. J'ai jamais reçu mon contrat initial fais avec le gars qui es venu chez moi. J'ai tenter a plusieurs reprise de régler la situation j'ai reçu l'appel d'un superviseur après plusieurs tentative.. encore là non respect de l'entente verbal et j'ai rapeller rapeller jamais de suite même en disant que j'allais envoyer une mise en demeure aucun appel.. compagnie que je recommande pas plusieurs mise en demeure reçu quand ont regarde sur l'OPC depuis 2 ans et une de plus sera mis a leur dossier .. je barre cette commande compagnie. Non respect de plusieurs entente et aussi service a la clientèles mediocre et j'en passe Mise a jour février 2019 A la suite de mon commentaire Mme Rufiange ma contacter j'ai envoyer une mise en demeure a la compagnie mais avec cette personne nous avons pu trouver une entente très approprié autant pour eux que pour moi qui me dégageait de toute responsabilité avec Stanley.. les discussions avec Mme Rufiange ont était facile et courtois j'ai eu le droit a des excuses et les choses ont été simple par la suite je suis maintenant a la fermeture de mon dossier malgré le côté amer je garde quand même en tête que Mme Rufiange a pu répondre adéquatement a mon problème plusieurs employe devrai prendre exemple sur elle ???? bref il y avais aussi un autre personne au service a la fidelisation qui avais essayer vraiment fort de m'aider c'est dommage que j'oublie sont nom.. mais en résumer tout sa fini bien.. Ceci es mon expérience a moi maintenant a vous de voir et de juger mon but n'était pas de démolir du tout la compagnie mais bien de laisser mon expérience personnelle.. je croit que c'est avec le temps les commentaires agréable ou desagdésagr qu'une compagnie continue a s'améliorer et je connais des gens pour qui avec Stanley sa va super bien... Prenez le temps de bien mentionner vos désir au début des contrat et de s'assurer d'avoir le bon vendeur qui transmet aussi bien les informations pourrai grandement aider les choses .. Encore une fois merci Mme Rufiange d'avoir pris le temps ????

Marilyn Hornell

I feel very secure with the Stanley Security system and Andrew makes it ecen easier

Daniel Duval

(Translated) I enjoyed Sofia's info, she was very kind and courteous to me. thank you so much (Original) J’aI apprécier les infos de Sofia , elle a été très gentilles et courtoise avec moi . Merci énormément

Félix Montmarquette

(Translated) best security ever (Original) meilleure sécurité qui sois

Sylvie Bouchard

(Translated) Excellent service from Mr. Nafekh with adequate explanations and courtesy. Works very well remotely: very practical to be able to connect or disconnect the alarm system with mobile phone. (Original) Excellent service de Monsieur Nafekh avec explications adéquates et courtoisie. Fonctionne très bien à distance: très pratique de pouvoir connecter ou déconnecter le système d'alarme avec téléphone portable.

Denise

I had a very good customer service, especially with Mr.Nafekh. He was very knowledgeable, patient, always available for questions and helpful in finding the best solution for us. I would definitly recommend Stanley Security.

Val Jam

(Translated) I had a very good service in general from Stanley Security, in particular from advisor Andrew Nafekh, he is always available to help us, this is the 2 nd system we have installed with Stanley and every time Andrew Nafekh was present to explain and show us the procedure to follow, he even came to my house to show me how to update the system and change the settings, well done! and thank you for the good customer service. Jamel Frigui (Original) J'ai eu un très bon service en général de la part de Stanley Sécurité, en particulier de la part du conseiller Andrew Nafekh, il est toujours disponible pour nous aider, c'est le 2 ième système qu'on a installé avec Stanley et chaque fois Andrew Nafekh était présent à nous expliquer et nous montrer la procédure à suivre, il est même venu chez-moi pour me montrer comment mettre à jour le système et changer les paramètres, Bravo !et merci pour le bon service à la clientèle. Jamel Frigui

Anthony Chieco

Marishka Arnoux

O J Alpark

Samir Nassim is excellent. Gave us great service and a great product. Best service provider

Jess M Jay

(Translated) I called several times, a technician is supposed to remind me it's been 2 months that I wait for his call because my alarm system bug BUT just at night never during the day .... I can't wait to terminate my contract even if it will surely cost me ... (Original) J'ai appelé a plusieurs reprises, un technicien est supposé me rappeler ca fait 2 mois que j'attends son appel car mon système d'alarme bug MAIS juste la nuit jamais le jour.... bien hâte de résilier mon contrat même si ça va sûrement me coûter...

A. K.

Excellent customer service! Andrew was extremely helpful in his explanations and helped us decide what plan would be best for our needs. He answered all our questions very promptly and thoroughly and always with professionalism. Prices are very fair. We are very happy customers and we would highly recommend Stanley Security!

Sean Lafontaine

I called for an appointment, and Andrew answered. The response was very quick, and Andrew was courteous and professional. Very satisfied.

J. Ayala

Best service from Samir Nassim. Knowledgeable, courteous and very helpful. I’ll stay with them for 5 years ar least! I’m referring all my family and friends to him. Muy bien!!!! Gracias a Samir!!

rong xu

When I was thinking about choosing a home security system for my house, Andrew Nafekh from Stanley security Montreal was a great help. He is super nice, patient and truly professional. He explained all pros and cons and tried his best to offer me the best product available with reasonable price. Highly recommended! U can not go wrong with Andrew Nafekh from Stanley Security.

Josiane Langlois

(Translated) Very professional and reliable service. Andrew Nafekh advised us well and we are very happy with our system and customer service. (Original) Service très professione et fiable. Andrew Nafekh nous a bien conseillé et nous sommes très satisaits de notre système et du service à la clientèle.

Marcel Campeau

(Translated) Wow I am with Stanley Security for a long time I was very satisfied with the service and I just moved and Wow WOW my new system is fantastic and the installation was just perfect. (Original) Wow je suis avec Stanley Sécurité depuis longtemps j'étais très satisfait du service et je viens de déménager et Wow WOW mon nouveau système est fantastique et l'installation a été simplement parfaite.

Christopher Der

I had an appointment with Sofia and she was very professional and took care of my needs. She was very patient and has a lot of technical knowledge about the systems offered. I can recommend her 100%

Simon Booth

Stanley Security has a very simple to use app and interface that keeps us all safe. Andrew Nafekh was very helpful when we were identifying our house alarm needs.

Mavrik Weve

(Translated) Very satisfied with the services, the products smart home dider .. (Original) Très satisfait des services ,les produit smart home dider..

Carl Camirand

(Translated) I received excellent service from Mr. Choquette. He was able to answer my questions and guide me to the product that suited me. (Original) J'ai reçu un excellent service de la part de M. Choquette. Il a su répondre à mes questions et me guider vers le produit qui me convenait.

Juan carlos Guevara

(Translated) I am very happy for the service (Original) Je suis très content pour le service

he roe

(Translated) Marishka, thank you for the excellent service. All was well. Thank you for your follow-up and answer to all my questions. Patience worthy of mention. E.R. Ca.Ro (Original) Marishka, merci pour l'excellent service. Tout a bien été. Merci pour votre suivi et réponse à toutes mes questions. Une patience digne de mention. E.R. Ca.Ro

Émilie Lalonde

(Translated) We have just renewed our contract for the alarm system after 25 years. Mr. Nassim gave us a very good service and he gave us explanations on the new models. We appreciate his services. Thank you. Francine Daoust (Original) Nous venons de renouveler notre contrat pour le système d'alarme après 25 ans. Monsieur Nassim nous a offert un très bon service et il nous a fournis des explications sur les nouveaux modèles. Nous avons apprécier ses services. Merci. Francine Daoust

Sai Ma

We have been with Stanley for many years. Recently we moved to another place and decided to keep Stanley Security service along with us. Thanks to Andrew's help, we have our alarm system transferred smoothly. He is knowledgeable, fast response and patient to all of my questions. We signed new upgraded system than what we had before, which gave us more features like wireless sensors, extra panel, remote control from APP...After one months experience, we are very happy with system installation and service in our new house. We would recommend Stanley Security team to our neighbors and friends.

Hélène St-Pierre

(Translated) We are very satisfied with Andrew Nafekh's product and service. Always available for us! (Original) Nous sommes bien satisfaits du produit et des services de Andrew Nafekh. Toujours dispo pour nous!

Edith Duarte

EXCELLENT SERVICE FROM Andrew Nafekh AND AMAZING SECURITY PLATFORM FROM STANLEY SECURITE. I WOULD HIGHLY RECOMMEND REACHING OUT TO ANDREW AND MORE IMPORTANTLY GETTING THE RELIABLE SERVICE OF STANLEY SECURITE,

Tony Corsillo

Very satisfied with level of knowledge and professionalism. Would recommend to friends and family.

Franck Mathieu

(Translated) rotten service !!! I've been a customer for 15 years, and I've never needed to contact them, but I admit you shouldn't need anything. I have been calling for more than 2 months to have an obsolete system replaced. impossible to speak with a manager, to believe that no one is responsible in this company ... don't waste your time or money on this bad service. I have never seen a company so bad and which works in addition in safety !!! this is not to mention the impacts that this can have on insurance companies or the risks of theft / fire. EXTREMELY DISSATISFIED !!!! this company is adrift, in view of the amount of negative comments about it (Original) service pourri !!! cela fait 15 ans que je suis client, et je n'ai jamais eu besoin de les contacter, mais j'avoue qu'il ne faut pas avoir besoin de quoi que ce soit. cela fait plus de 2 mois que j'appelle pour me faire remplacer un système désuet. impossible de parler avec un responsable, a croire que personne n'est responsable dans cette entreprise... ne perdez pas votre temps ni votre argent avec ce service mauvais. je n'ai jamais vu une compagnie aussi mauvaise et qui œuvre en plus dans la sécurité !!! c'est sans parler des impacts que cela peut avoir sur les compagnies d'assurance ou les risques de vols/incendie. EXTREMEMENT INSATISFAIT !!!! cette compagnie part à la dérive, au vue de la quantité des commentaires négatifs à son propos

Steven Salpeter

Great service and easy to work with. Andrew is always there to answer our questions. 10/10 would recommend.

Annie Xu

Comparing the previous alarm system,Stanley Securite is better, esp. Mr.Andrew Nafekh left us very good impression, he is very professional and efficient. It is lucky to have the representative to deal with like him !

Michel De Garie

(Translated) I dealt with a very efficient representative (Nathalie Gagné) who took all the necessary information and explained to me in detail how the changes to my current installation would apply. Very satisfied with his work. (Original) J'ai fait affaire avec une représentante très efficace (Nathalie Gagné) qui a pris toutes les infos nécessaires et m'a expliqué en détail comment les modifications à mon installation actuelle s'appliqueraient. Très satisfait de son travail.

Francis Lampron

(Translated) Worse place to have a secure system, it has been over a year since we sold and it was impossible to cancel the contract, even if the new owners continued to take the service. They destroy my credit rating and force us to pay because it is impossible to cancel and, I will have to take a lawyer from a bailiff to continue this makes no sense !!!, Never make the mistake of taking a contract with them your credit will be ruined (Original) Pire endroit pour avoir un système de sécuriser, cela fait plus d'un ans que nous avons vendu et impossible d'annuler le contrat et ce même si les nouveau a proprio continu de prendre le service. On détruit ma cote de crédit et nous oblige a payer car impossible de cancéler et, je vais devoir prendre un avocat de un huissier de justice pour continuer sa a aucun sens!!!, Ne fait jamais l'Erreur de prendre un contrat avec eux votre crédit sera ruiner

Fania fitness

(Translated) I am very satisfied with the service provided by Stanley Security, more particularly Ms. Sofia Damian. I received personalized service according to my needs. She accompanied me throughout my research by answering my questions and advising me according to her expertise. Her availability, her customer service, her expertise, her efficiency and her patience make her an excellent representative. (Original) Je suis très satisfaite du service de Stanley sécurité, plus particulièrement de Mme Sofia Damian. J'ai reçu un service personnalisé selon mon besoin.Elle m'a accompagné tout au long de ma recherche en répondant à mes questions et m'a conseillé selon son expertise. Sa disponibilité, son service à la clientèle, son expertise, son efficacité et sa patience font d'elle une excellente représentante.

Claude Amestoy

(Translated) I have been using Stanley security services for six months. I am extremely happy to have chosen them. The service is truly 5 star and the system is really efficient and easy to use. A big thank you to Andrew Nafekh who really guided and served me well during my efforts. (Original) Cela fait six mois que j'utilise les services de Stanley sécurité. Je suis extrêmement satisfait de les avoir choisis. Le service est vraiment 5 étoiles et le système est vraiment efficace et facile d'utilisation. Un grand merci à Andrew Nafekh qui m'a vraiment bien dirigé et servi durant mes démarches.

Jeffrey Gallant

(Translated) Competitive price, quality product and good service. (Original) Prix compétitif, produit de qualité et bon service.

Maveriko Dowjones

Thank you Samir Nassim for your service, late availability and commitment. Great service and thank you very much. Alex G.

Sébastien Urra

(Translated) Hello, it's been more than twice that I call to cancel my alarm service and I have the line cut. The first time I was on hold for more than 30 min just to have the line cut off on hold and the second time a loyalty rep made me wait 20 min to see what he could do and the line was also cut. I asked the reporting post since it was the only one answering a supposed Ian, to leave a message for customer service but no return call. So I would like to please cancel my service with the Stanley Security Vigilance Group. I am desperately trying to contact you to shut down my alarm service but I have no response still pending and unable to speak to anyone again this morning, vigilance group with whom I signed the contract refers me to you. I cut my credit card because it was the only way you could stop withdrawing money from me because for more than one month I have wanted to cut my subscription and I cannot speak to you on the phone even if I am waiting for hours and I have no return calls from you. (Original) Bonjour cela fait plus de deux fois que j'appelle pour canceler mon service d'alarme et je me fais couper la ligne. La première fois j'ai ete en attente de plus de 30 min pour simplement me faire couper la ligne en attente et la deuxième fois un représentant de la fidélité me fais attendre 20 min pour voir ce qu'il pouvait faire et la ligne a été aussi couper. J'ai demander au poste des signalement puisque c'était le seul qui répondait un supposé Ian, de laisser un message au service a la clientèle mais pas de retour d'appel. Donc je désire s'il vous plait annuler mon service avec le groupe stanley sécurité vigilance. Je tente désespérément de vous contacter pour couper mon service d'alarme mais je n'ai aucune réponse toujours en attente et impossible de parler à quelqu'un encore ce matin, groupe vigilance avec qui j'ai signé le contrat me réfère à vous. j'ai coupé ma carte de crédit car c'était le seul moyen que vous arrêtiez de me prélever de l'argent car depuis plus d'un moi je veux couper mon abonnement et impossible de vous parler au téléphone même si j'attend des heures et je n'ai aucun appelle de retour de votre part.

Nancy Law

Had a great experience with Andrew. He was very helpful with all our questions and very easy to reach by phone.

Karim Basile

(Translated) Excellent service and availability. Big thanks to Samir! (Original) Excellent Service et disponibilité. Gros merci à Samir!

George Neufeld

We took over a contract with Stanley Security from the previous 12 years ago. The system works well -- we had left on a burner on the stove with a pot on it -- the alarm went off -- we were just minutes away when we received a call that our alarm had gone off -- the fire truck had arrived before we got home. All was well. A few months ago, our system crashed. Andrew Nafekh at Stanley Security arranged to replace it with a new system at no cost and no increase in monthly billing. To sum up, I'm a very happy customer.

Sue C

We have been with Stanley securite for many years, and Sofia Damian has always been extremely helpful with any questions including repairs, and upgrades to the system. It has been a pleasure working with Sofia, and Stanley securite.

Milan Boutin

Super job by Andrew and his team, they took the time to build a solution according to my needs. I’m very happy with the results thanks again Andrew

Marc Forand

(Translated) We moved to a new house in October 2020 and we had to reactivate an old security system that has 32 zones (sensors). So we would like to testify to the excellent support service that we have opted from the Stanley company through its representative Mr. Andrew Nafekh and also their technicians and technical support, Bravo Stanley, Job well done !!!! Marc Forand (Original) Nous avons démenager dans une nouvelle maison au mois d'Octobre 2020 et nous devions réactiver un ancien système de sécurité qui comporte 32 zones (sensors) . Donc nous aimerions témoigner de l'excellent service d'accompagnement que nous avons optenue de la compagnie Stanley par l'entremise de son représentant M. Andrew Nafekh et aussi de leurs techniciens et support technique, Bravo Stanley ,Job well done!!!! Marc Forand

Claude Robillard

(Translated) Really the worst company in any category does not even respect their appointment never presented no call nothing incredible (Original) Vraiment la pire compagnie toute catégorie confondue respecte même pas leur rendez vous jamais présenté aucun appel rien incroyable

Robert Abrams

My experience is very different from that of other reviewers. I had false fire alarms recently due to a technical fault. When reporting the false alarms, I was sent not to Stanley but rather to an answering service - 2 people there, both of whom were impolite and unpleasant & told me to call back in the morning. It amazes me that in this day and age their system does not allow them to arrange things for the customer - the onus is on me. In the morning when I called, after 20 minute on line wait, I was sent to 2 different services. The first service didn't advise the second of my issue - again the onus was on me. That is not customer service. I would cancel the contract if I could.

Gilles Ouellette

(Translated) I really have to go on the same side as several here ... This company is not serious. I had a disaster because of their power station which does not work any more than a boat taking on water. They will respond to call their customer service when they see this message, but they are well trained to ignore their responsibilities. Good luck to those who find this company deserves a 5/5 ishhhh !! (Original) Je dois vraiment aller du même coté que plusieurs ici... Cette compagnie n'est pas sérieuse. J'ai eu un sinistre à cause de leur centrale qui ne fonctionne pas plus qu'un bateau qui prends l'eau. Ils vont repondre d'appeler leur service à la clientele en voyant ce message, mais ils sont bien entrainés pour ignorer leurs responsabilités. Bonne chance à ceux qui trouvent que cette compagnie mérite un 5/5 ishhhh !!

Marc Croteau

(Translated) good service and competitive price (Original) bon service et prix compétitif

Ahmed Guemeih

Andrew Nafekh is very professional and always available. If it was bit for him I would have been with another company. He made me regain the trust in Stanley.

Marc Laberge

(Translated) * increased from 3 to 4 stars. Virtually no more false alarms. I have great service when I call. I had a problem with my system on Christmas Day. Their technician took the time to join me to discuss and resolve the problem I had. Outstanding service. Thank you! ----- * increased from 1 to 3 stars since a Stanley representative contacted me. No false alarms for 3 weeks - more details to come * Poor quality material. False alarms on an almost daily basis and often several times a day, since the day the system was installed. Due to false alarms, the police moved twice, with a bill of $ 93 for the second visit and all future trips. My salesperson told me that they would pay the fees and that one of his superiors would call me. A week later, I still haven't received a call. I am told that my file is being checked. However, it's easy to verify, they just have to enter my account and they will see the multiple calls they made during the false alarms. ----- Before I had this system, I was worried about being robbed. Now I’m worried every time I leave the house because I’m worried that the alarm might go off unnecessarily and that they might reach me before I called the police. I'm afraid to take my eyes off my mobile or run out of battery. In the cinema, in shows, when you are asked to turn off your mobile, I have to keep mine open, in case there is (again) a false alarm. Worse, imagine yourself in bed with your spouse and having to interrupt your romantic debates every time your phone makes noise, to take a look, lest it be another false alarm. The last time the police came to my house, the alarm went off, but for some reason I do not understand, it did not ring. I was woken up to answer the door by the police, I was on roll and I had to show them my cards and show them around the garage (area that had triggered the alarm) to prove to them that it was indeed my house. Not a very pleasant experience. With the alarm, I took a secondary keyboard for the garage. This keyboard loses its connection to the main unit as soon as an update is automatically deployed on the device. The problem is that when this situation arises, all the detectors that routed their signal via this keyboard are disconnected from the network. In my case, it is the garage and the shed that lose their protection. Anyone could rob them without a real alarm being sent. As a problem, I also had hyperactive areas. The front door and the garage door sent opening / closing signals several times a minute. Concretely, this translates into multiple false alarms. And this, at any time of the day ... or night. However, I must mention that one of their technicians has searched and seems to have found the solution. I have to raise my hat to him. He came several times to try to solve the problem. At some point, he told me to stop communicating with Stanley and instead communicate directly with him. A real pro, thank you Stéphane Bisaillon! In summary, good sales service, good service from one of their technicians. Everything else is a horrible experience. I regret having replaced my old system with this one. In the space of 4 years I had never had false alarms, with Stanley, at times it was on a daily basis and often, more than once a day. I will update this review when I have more relevant information to share. For now, my opinion and experience boil down to: a product to avoid. (Original) *passé de 3 à 4 étoiles. Pratiquement plus de fausses alarmes. J'ai un excellent service quand j'appelle. J'ai eu un problème avec mon système le jour de Noël. Leur technicien a pris le temps de me rejoindre pour discuter et régler le problème que j'avais. Service hors pair. Merci! ----- *passé de 1 à 3 étoiles depuis qu'un représentant de Stanley m'a contacté. Pas de fausses alarmes depuis 3 semaines - plus de détails à venir* Matériel de piètre qualité. Fausse alarmes sur une base quasi quotidienne et souvent plusieurs fois par jour, et ce, depuis le jour où le système a été installé. Dû aux fausses alarmes, la police s’est déplacée à deux reprises, avec une facture de 93$ pour la seconde visite et tous les déplacements futurs. Mon vendeur m’a dit qu’ils paieraient les frais et qu’un de ses supérieurs m’appellerait. Une semaine plus tard, je n’ai toujours pas reçu d’appel. On me dit que mon dossier est en vérification. Pourtant, c’est facile à vérifier, ils n’ont qu’à entrer dans mon compte et ils vont voir les multiples appels qu’ils ont fait lors des fausses alarmes. ----- Avant d’avoir ce système, je craignais être cambriolé. Maintenant je suis inquiet à chaque fois que je quitte la maison parce que je crains que l'alarme se déclanche inutilement et qu’ils ne puissent me rejoindre avant d’appeler la police. J'ai peur de quitter mon mobile des yeux ou de manquer de pile. Au cinéma, dans des spectacles, quand on vous demande d’éteindre votre mobile, moi je dois garder le mien ouvert, au cas où il y aurait (encore) une fausse alarme. Pire, immaginez-vous au lit avec votre conjoint/conjointe et devoir interrompre vos débats amoureux à chaque fois que votre téléphone fait du bruit, pour jeter un oeil, de peur que ce soit encore une fausse alerte. La dernière fois que la police s'est déplacée pour venir chez moi, l'alarme s'est déclanchée, mais pour une raison que je ne comprends pas, elle n'a pas sonné. Je me suis fait réveiller pour répondre à la porte par la police, j'étais en bobettes et j'ai dû leur montrer mes cartes et leur faire visiter le garage (zone qui avait déclancher l’alarme) pour leur prouver que c'était bel et bien ma maison. Pas très agréable comme expérience. Avec l’alarme, j’avais pris un clavier secondaire pour le garage. Ce clavier perd sa connection avec l’unité principale dès qu’une mise à jour est déployée automatiquement sur l’appareil. Le problème c’est que lorsque cette situation se présente, tous les détecteurs qui acheminaient leur signal via ce clavier se trouvent déconnectés du réseau. Dans mon cas, c’est le garage et le cabanon qui perdent leur protection. N’importe qui pourrait les dévaliser sans qu’une réelle alarme soit envoyée. Comme problème, j’ai aussi eu des zones hyper actives. La porte d’entrée et celle du garage envoyaient des signaux d’ouverture/fermeture à raison de plusieurs fois à la minute. Concrètement ça se traduit en multiples fausses alarmes. Et ceci, à n’importe quelle heure de la journée... ou de la nuit. Par contre, je dois mentionner que l’un de leur technicien a fouillé et semble avoir trouvé la solution. Je dois lui lever mon chapeau Il est venu à plusieurs reprises pour tenter de régler le problème. À un certain point, il m’a dit de cesser de communiquer avec Stanley et plutôt communiquer directement avec lui. Un vrai pro, merci Stéphane Bisaillon! En résumé, bon service aux ventes, bon service de la part de l’un de leurs techniciens. Tout le reste est une expérience horrible. Je regrette d’avoir remplacé mon ancien système par celui-ci. En l’espace de 4 ans je n’avais jamais eu de fausses alarmes, avec Stanley, par moment c’était sur une base quotidienne et souvent, plus d’une fois par jour. Je mettrai cette critique à jour lorsque j’aurai plus d’informations pertinentes à partager. Pour l’instant, mon opinion et expérience se résument à : un produit à éviter.

jesmaya sirois

(Translated) Excellent service, very cheerful and friendly. I recommend Sofia Damian. Installation in less than a week than anything better. (Original) Excellent service, très souriante et aimable. Je vous recommande Sofia Damian. Installation en moins d’une semaine que demander de mieux.

Cynthia Leblond

(Translated) Do not call when the alarm goes off. I had to call it sometimes that it happened and I was told well your just to go see we do nothing. I have to fight every two months for the payment because it is never taken in time. Always tell me it's my payment method that does not work especially since it's a credit card and I pay something else with the same day. I do not do it again and I'm thinking of getting rid of this system (Original) N'appelle pas quand l'alarme se déclenche. J'ai du appeller la.fois que c'est arriver et on m'a dit ben ta juste a aller voir nous on fait rien. Je dois me battre a chaque deux mois pour le paiement car il est jamais pris a temps. Me dit toujours que c'est mon mode de paiement qui fonctionne pas surtout que c'est une carte de crédit et que je paie autre chose avec la même journée. Je ne recommence pas et je songe a me débarasser de ce système

manushka saget

(Translated) My parents have been dealing with you for some time now, the service received from Mr. Hugues Choquette was more than exceptional, especially for people who are not very techno. My parents greatly appreciate your service, and knowing that now their daughter will be safe they will be able to sleep in peace and feel doubly safe because of you. Your professionalism and attentive listening to them, the value for money and so on has only confirmed my choice to obtain the services of Stanley Security in my turn. And I confirm it, Mr. Hugues Choquette you are of unparalleled professionalism, you answered my questions, was very attentive and courteous. A big thank you to you from me and my parents. (Original) Mes parents font affaire avec vous depuis quelques temps déjà, le service reçu de M. Hugues Choquette était plus qu'exceptionnel surtout pour des gens qui ne sont pas très techno. Mes parents apprécient énormément votre service, et sachant que maintenant leur fille sera en sécurité ils vont pouvoir dormir en paix et se sentir doublement en sécurité grâce à vous. Votre professionnalisme et écoute attentive envers eux, le rapport/qualité prix et j'en passe n'a fait que confirmer mon choix pour obtenir les services de Stanley Sécurité à mon tour. Et je le confirme, M. Hugues Choquette vous êtes d'un professionnalisme hors pair, vous avez sû répondre à mes questions, fut très attentif et courtois. Un grand merci à vous de ma part et mes parents.

L Melnick

Andrew Nefekh is the Stanley rep that contacted us after learning that we would likely need a new system. Andrew was extremely courteous and very professional when presenting himself. He helped us determine what the best coverage would be without pushing us into making a rushed decision. He is very patient and takes his time to explain everything about the systems and industry. > When there was an issue with the system we originally ordered, Andrew went above and beyond helping correct the situation. Andrew has also been present in our coordinating with Stanley to get our new system installed. We can not say enough about him

Pierre Haddad

(Translated) My name is Marlien MAKHOUL it's been a few days since we installed the new system alarm at my house in Chomedey Laval. The service was exceptional with Mr. Samir Nassim. I recommend stanley Security, you will be surrounded By Professionals. (Original) Mon nom est Marlien MAKHOUL ca fait quelques jours qu ‘on fait l ‘installation de nouveau systeme d’alarme a ma maison a chomedey Laval.Le sevice etait exceptionel avec M Samir Nassim . Je vous recommande stanley Securité, vous serez entourez Par Des Professionnels .

Michelle-A Chapman

(Translated) I was pleasantly surprised by the Stanley Security Service. It's a reference from a friend. When I met Andrew, he quickly reassured me and advised me well on my home protection. Their protection strategy around the house is well established, easy to identify (visually) and above all easy to use. It seemed complicated to me, but with the explanations of how the system works, it's very 'Friendly User'. When I needed help, I received a call in the next few moments. I have great confidence in Stanley and I live in peace. Same satisfaction for the team that installs the system. Very professional, quick people, when they leave home their work is neat, no sign of their presence. Thanks Andrew, Thanks the team. (Original) J'ai été agréablement surprise du service de sécurité Stanley. C'est une référence d'un ami. Quand j'ai rencontré Andrew, il m'a vite rassurée et bien conseillée pour ma protection domiciliaire. Leur stratégie de protection autour de la maison est bien implantée, facile à identifier (visuellement) et surtout facile à utiliser. Ça me semblait compliqué, mais avec les explications du fonctionnement du système, c'est très 'Friendly User'. Quand j'ai eu besoin d'aide, je recevais un appel dans les instants suivants. J'ai une très grande confiance en Stanley et je vis en toute quiétude. Même satisfaction pour l'équipe qui installe le système. Des personnes très professionnelles, rapides, quand ils quittent la maison, leur travail est soigné, aucune signe de leur présence. Merci Andrew, Merci l'équipe.

Denis Guimond

(Translated) Very satisfied with the service I received, and the end result everything works as it should (Original) Tres satisfait du service que j’ai reçu, et du résultat final tout fonctionne comme ça devrait

Dryden Grieve

Worked with Andrew to get our home security system installed and working properly. Well priced and good customer service!

nemat ahadi

Excellent service from beginning to end. Thanks again Andrew Nafekh for taking the time.

Alyssa Teixeira

I am very satisfied with the service and excellent quality of Stanely Security. It is such a great help to feel safe in and out of the home. Andrew Nafekh was our Stanley Security liaison and he explained everything is so much detail I had no problems learning the system itself. He also made and makes himself available for any questions we might have. I really feel like our home is in good hands.

Vicky Lanouette

(Translated) Good service, quality products! I have been well advised and my family and I use the various functions of our system and the mobile application every day; very very practical! (Original) Bon service, produits de qualité! On m’a bien conseillé et ma famille et moi utilisons les différentes fonctions de notre système et de l’application mobile à tous les jours; très très pratique!

Tanya St-Jacques

(Translated) I got excellent service from Mr. Andrew Nafekh. (Original) J’ai obtenu un excellent service avec M. Andrew Nafekh.

Annie Cogez

(Translated) I am very satisfied with the representative Mr. Nassim Samir. Very good service and a good price. (Original) Je suis très satisfaite du représentant monsieur Nassim Samir. Tres bon service et un bon prix.

Seb Verg

(Translated) Non-existent customer service, to sell contracts and devices there are people, but as soon as there is a problem we leave you in the panades ... everyone this dismiss the ball technician responsible for sales .... ca It's been more than 6 months since my defective system I saw 4 technicians! The manager of course plays the dead no return call nothing Bravo beautiful image for a company! (Original) Service clientèle inexistants, pour vendre des contrats et des appareils il y a du monde, mais des qu'il y a un probleme on vous laisse dans la panades...tout le monde ce renvoi la balle technicien responsable commerciaux ....ca fait plus de 6 mois que mon system et defectueux j ai vu 4 techniciens ! Le responsable biensure fait le mort pas de retour d appel rien Bravo belle image pour une entreprise !

Quentin Rajon

(Translated) They recovered the equipment already on site and that worked very well and tested by the technician. The installer was nullissime and now some sensors no longer work and I have error messages on the panel ... Technicians must contact me for 5 days for a new appointment, despite a call to customer service that was unable to do anything and more than being unpleasant on the phone. I still have no one who contacted me to arrange my system. Clearly there is no more service once the contract is signed. (Original) Ils ont récupéré l'équipement déjà sur place et qui fonctionnait très bien et testé par le technicien. L'installateur a été nullissime et maintenant certains capteurs ne fonctionnent plus et j'ai des messages d'erreur sur le panneau... Les techniciens doivent me contacter depuis 5 jours pour un nouveau RDV, malgré un appel au service client qui a été incapable de faire quoique ce soit et plus d'avoir été désagréable au téléphone. Je n'ai toujours personne qui m'a contacté pour m'arranger mon système. Clairement il n'y a plus de service une fois le contrat signé.

Phil Booth

Andrew was extremely responsive, spoke with us for as long as we needed and gave expert advice via videochat to get the best possible coverage and service for our needs. I have already recommended him to several friends.

David Legault

(Translated) liar salesman he was senss having sensor impact in the patio windows and he told me that I could cancel when I wanted I am caught with crazy fees a system that does not work customer service ignores the customers they buy back !! (Original) vendeur menteur il etait sensser avoir des sensor impact dans les vittre patio et il ma dit que je pouvais anuler quand je voullais je suis pris avec des frais de fou un system qui marche pas seevice a la clientelle ignore les clients ils rachrochent!!

Ali Cheriki

I'v been with Stanley Securite for several years now and I'm very happy with their service. The agent I've been in contact with to set up my system and and provide the right package / service is Andrew Nafekh, a real professional and honest person. When I needed the upgrade my service he was able to offer and match the price and actually offer more than the competition. Also helping us when we had one our door sensors ripped off due to some furniture delivery, he went the extra mile to come in person and provide the replacement part. great service!

Andree Poitras

(Translated) Our representative Andrew Nafekh provided us with courteous and prompt service. Thank you! (Original) Notre représentant Andrew Nafekh nous à offert un service courtois et rapide. Merci!

celine champagne

(Translated) Stanley Security is one of the worst alarm companies I know of. I arm my alarm system and I can open all the doors I want, no one calls me to signal me an alarm, I've been simulating an intrusion for 3 times and NOBODY I mean NOBODY calls me or send the police because, hey yes! I entered the emergency code and NEVER saw the police arrive at my house or even the alarm call ... It's completely ridiculous so no need to tell you that I am NOT safe in my house. House. I will take action for myself detaching from this company which does not care about the safety of people as long as people pay is what matters to them. (Original) Stanley Sécurité est une des pire compagnie d'alarme que je connais. J'arme mon système d'alarme et je peux ouvrir toutes les portes que je veux, personne ne m'appel pour me signaler une alarme, ça fait 3 fois que je simule une intrusion et PERSONNE je dis bien PERSONNE ne m'appel ou envois les policiers car, hé oui! J,ai fais le code d'urgence et JAMAIS je n'ai vu les policiers arriver chez moi ou même l'alarme appeler... C'est complètement ridicule alors pas besoin de vous dire que je ne suis PAS en sécurité dans ma maison. Je vais prendre des mesures pour me détacher de cette compagnie qui se fou totalement de la sécurité des gens en autant que les gens payent, c'est ce qui compte pour eux.

Jean-François Bernier

(Translated) We have updated our home security system with the installation of a "cellular" system instead of a system attached to a traditional telephone line to which we were only subscribed for our alarm system. It was at the suggestion of Sofia Damian that we proceeded in this way. In the end, we have a more efficient system and are saving nearly $ 200 annually because we canceled our phone line ... thank you !!!! (Original) Nous avons mis à jour notre système de sécurité résidentielle avec notamment l'installation d'un système "cellulaire" au lieu d'un système rattaché à une ligne téléphonique traditionnelle à laquelle nous n'étions abonné que pour notre système d'alarme. C'est à la suggestion de Sofia Damian que nous avons procédé ainsi. En bout de piste, nous avons un système plus performant et économisons près de 200$ annuellement car nous avons annulé notre ligne de téléphone... merci!!!!

Otto Dusbaba

Last year Andrew from Stanley Security visited our place. After inspecting our old system he recommended an upgrade to the latest technology. The installation was completed to our full satisfaction. We can recommend Andrew highly to anyone.

Élizabeth Gagné

(Translated) Error code on my keyboard. I call to have the assistance of a technician. I have never managed to talk to anyone. My phone is running out of batteries! The service was much better at the time of MICROTECH. (Original) Code d'erreur sur mon clavier. Je téléphone pour avoir l'assistance d'un technicien. Je n'ai jamais réussi à parler à quelqu'un. Mon téléphone en à manquer de batteries! Le service était beaucoup mieux du temps de MICROTECH.

Mirlande Similien

(Translated) Thank you very much Sophie for your valuable advice and your excellent customer approach. We recommend this service highly. (Original) Merci beaucoup Sophie pour tes précieux conseils et ton approche clientèle excellente. Nous recommandons ce service fortement.

Roberto

I recently switched alarm providers and am extremely satisfied with Stanley's service and system. I was provided exceptional service from Andrew who was not only clear and professional, but such a pleasure to deal with. My installation timing was not easy as I was having new windows installed (with no set date), but Andrew was always flexible and accommodating as I continued to push the installation. The installer (forget his name) was also incredible. He ensured that everything was installed to my liking and explained every detail of the system. He also had to work around 6 window installers, so really appreciated his patience. I highly suggest you contact Andrew, I assure you that you will not be disappointed.

Geneviève Guindon

(Translated) Stanley Security offers an efficient and professional service. The representative came in a very short time, so we had to change insurance company, and therefore, alarm system. Subsequently, the service offered has always been impeccable. Finally, the prices offered are competitive. (Original) Stanley Sécurité offre un service efficace et professionnel. Le représentant est venu dans un délai très rapide, alors que nous devions changer de compagnie d'assurance, et par conséquent, de système d'alarme. Par la suite, le service offert a toujours été impeccable. Enfin, les prix offerts sont concurrentiels.

Claude Chamberland

Great Service from Andrew Nafekh, our representative. Been with Stanley since June 2020 and he is always there for us. While Covid 19 has impacted many business, Andrew knew how to get the servicing done when needed.

Jacques Brunel

(Translated) Very good service received from the representative, Mr. Andrew Nafikh. Good assessment of my needs and that with a fast and efficient service. (Original) Très bon service reçu du représentant, monsieur Andrew Nafikh. Bonne évaluation de mes besoins et celà avec un service rapide et efficace.

Jean-Claude Bienvenue

(Translated) Good service, efficient, fast. Ask for Sofia Damian if you want to be well served. (Original) Bon service, efficace,rapide. Demandez pour Sofia Damian si vous voulez être bien servi.

Saulo Silva

Since the implementation of the wireless system from Stanley I had no problem with functioning or support the few times I needed, as such, very satisfied with the service.

Louise Massicotte

(Translated) Following a problem with our alarm system, Sébastien Dupont your technician came to solve the problem. He was very professional and answered our questions. Thank you very much for the very good service. (Original) Suite à un problème avec notre système d'alarme, Sébastien Dupont votre technicien est venu régler le problème. Il a été très professionnel et a su répondre à nos questions. Merci beaucoup pour le très bon service.

A. Ghais

(Translated) After having discussed with several alarm companies, I am delighted by the service given by Mr. Samir Nassim of Stanley Security. He clearly explained to me the details of the system, was open to any question and very organized in his work. In short, his service was excellent. (Original) Après avoir discuté avec pkusieurs companies d'alarme, je suis ravi du service donné par monsieur Samir Nassim de stanley Sécurité. Il m'a expliqué clairement les détails du système, était ouvert à toute question et très organisé dans son travail. Bref, son service était excellent.

morrison roberts

I have been with Stanley Security for more than 5 years because of my satisfaction with the service provided. This satisfaction went to another level I decided to upgrade my system and met Andrew Nafekh. He was there to advise me and help me with any problem I encountered along the way. If you are thinking of Home Security or upgrading your system, go to Stanley Security and make sure you ask for Andrew

Andrea Shlien

We had a great experience with Andrew Nafekh. He was always very responsive and answered all of our questions. I highly recommend Stanley Security.

Adam Landori-Licoyannis

Great company and a delight to deal with Andrew at Stanley Security. Excellent & prompt service.

Alexandra Sandakli

My first time having an alarm system. the courtesy, politeness, patient and understanding of Mr. Andrew Nafekh was amazing. Excellent service ever! Very satisfied! Thank you Mr. Andrew! You’re Amazing! Alexandra

Jean-Marc Gagné

(Translated) We are very satisfied with the service received. We did business with Nathalie Gagné who answered all of our questions. She is professional, dedicated and always attentive. I recommend this company without hesitation. (Original) Nous sommes très satisfait du service reçu. Nous avons fait affaire avec Nathalie Gagné qui a su répondre à toutes nos questions. Elle est professionnelle, dévouée et toujours à l'écoute. Je recommande sans hésitation cette compagnie.

Patricia Rothos

Great service Marishka Arnoux

Sylvie Decoste

(Translated) For several years, I have been doing business with them. During my move, Mr. Andrew Nafekh came to meet us quickly and safely (covid requires) and immediately saw us, to suggest the ideal system for our needs. The technician who came to do the installation was very courteous and the installation was done properly. Well done, great team. Since then, I have been without security at home. (Original) Depuis plusieurs années, je fais affaire avec eux. Lors de mon déménagement, M. Andrew Nafekh est venu nous rencontrer rapidement et sécuritairement ( covid oblige) et à tout de suite vu, à nous suggérer le système idéal pour nos besoin. Le technicien qui est venu faire l'installation, a été très courtois et l'installation s'est fait proprement. Bravo, belle équipe. Depuis, je me sans en sécurité chez moi.

Ken Holmes

We upgraded our security system last fall after 20+ years with Stanley. We are very pleased. We really appreciate Andrew Nafekh, who was concerned from the get-go with finding the right solution for us. He ensured the switch-over was seamless, and his honesty and integrity are a true testament of the values of the company. The tech installers were respectful of our house, and took the time to ensure we understood the features before they left. Since installation, the system does exactly what it is supposed to do and we are thankful to everyone at Stanley. Would I recommend their system? Absolutely.

Eric Steeves

Install went smoothly. Showed up when he was supposed to .Service and follow up great. Highly recommended

Gabrielle Malbeuf

(Translated) Stanley Security was the worst customer service we have experienced to date. For several months, we have been trying to terminate our subscription because our system does not work and since the installation, we had to make the installers come back twice, because the equipment did not work and again there was still nothing. Now we are simply trying to cancel, we are asked to pay an extravagant amount to cancel this one and we have to call repeatedly without having any means of communicating with the leaders to cancel our plans. We were promised to call us, send us cancellation forms and still nothing. We are still waiting .... in the process of having an appeal to avoid paying the amounts per month that we make in a vacuum. (Original) Stanley Sécurité a été le pire service à la clientèle que nous avons pu expérimenter à ce jour. Depuis plusieurs mois, nous tentons mettre fin à notre abonnement car notre système ne fonctionne pas et ce depuis l'installation, nous avons dû faire revenir les installateurs deux fois, car le matériel ne fonctionnait pas et encore là toujours rien. Maintenant nous tentons simplement de canceller, on nous demande de payer une sommes extravagante pour canceller celui-ci et nous devons appeler à multiples reprises en n'ayant aucun moyen de communiquer avec les dirigeant pour canceller notre forfaits. On nous a promis de nous appeler, de nous envoyer des fiches de cancellation et toujours rien. Nous sommes toujours en attente....en procédure d'avoir un recours pour éviter de payer les montants par mois que nous effectuons dans le vide.

Stéphane Moreau

(Translated) Thanks to Samir Nassim for the excellent service! (Original) Merci à Samir Nassim pour l’excellent service!

Marylou Teresi

Technician was very knowledgeable and credible. Excellent service

Pamela Thonney

Great company! Great service! Very pleased with the services we have received from Stanley. Always very helpful and great customer service

Domenic Maida

So my previous alarm crapped out, not even a year old. So I had contacted Sofia Damian from Stanley security. She was very helpful and answered every question I had. She put me on another alarm that I am very pleased with. Great experience with Sofia and Stanley.

Johanne Cadieux

(Translated) We were very satisfied with the Stanley service and the representative Andrew Nafekh, he took the time to explain us well. And understood our needs. I would recommend it (Original) Nous avons été tres satisfait du service Stanley et du représentant Andrew Nafekh , il a pris le temps de bien nous expliquer. Et a bien compris nos besoins . Je le recommanderais

Arthur Yeghyazarian

(Translated) I met Sofia to update our security system. I am satisfied with his service and advice given. I would do it with pleasure. (Original) J’ai rencontré Sofia pour la mise à jour de notre système de sécurité. Je suis satisfait de son service et des conseils donnés . Je la referais avec plaisir.

Jacques Nilcolas

(Translated) I had the pleasure of receiving the service of Mr. Samir Nassim, it was an exceptional experience. The service received is unparalleled. Thanks to him I chose Stanly Security and I highly recommend it to everyone. thank you so much (Original) J’ai eu le plaisir de recevoir le service de monsieur Samir Nassim, se fut une expérience exceptionnelle. Le service reçu est hors pair. Grâce à lui j’ai choisi Stanly Securité et je le recommande fortement à tous. Merci beaucoup

Liam Largan

Great price and great customer service, always feel safe leaving my house under their watch!

nadège vasseur

(Translated) Since July 2020, I have been waiting for a solution ... I no longer count the unanswered calls, neither my representative, brian cloutier, nor his supervisor, angele, have bothered to find a solution for me, nor to call me. , after the visit of 6 technicians, still nothing, I pay for a service which no longer protects my goods, how can a company have so little consideration for its customers! Second opinion that I file in the hope of making things happen ... yet I was assured, in response to my comment that it would have a follow-up .. two months that I wait. I imagine it must be because of the covid! The formalities with the consumer protection office have been completed. It is very unfortunate to come to this! (Original) Depuis juillet 2020, j'attends une solution.... je ne compte plus les appels restés sans reponses, ni mon représentant brian cloutier, ni son superviseur angele n'ont pris la peine de me trouver une solution, ni de m'appeler, après la visite de 6 techniciens, toujours rien, je paie pour un service qui ne protège plus mes biens, comment une entreprise peut elle avoir aussi peu de considération pour sa clientèle ! Deuxième avis que je dépose dans l'espoir de faire bouger les choses... pourtant on m'a assuré, en reponse à mon commentaire qu'il aurait un suivi .. deux mois que j'attends. J'imagine que ça doit être à cause de la covid! Les démarches auprès de l'office de la protection du consommateur ont été faites . C'est bien malheureux d'en arriver là !

Andy N

Great customer service. Very knowledgeable staff. Systems work well and are easy to use. Company is good at taking care of their customers.