Reviews of Dalmar Motors Ltd. (Golf)

Josh H

Bought a new Jetta and dealt with Josh Stevens. He wasn't pushy and gave me time to think over the purchase. He answered all my questions and was patient with me, unlike their competitors across the city. Thanks Josh, pleasure doing buisness with you. Josh H

Nakita Pacheco

Place was amazing, went to sell my car there and it was fast and easy. Process was amazing as well very simple and the guys were super nice. Recommend this place for sure

Emma Forcey

All staff at Dalmar Motors were extremely helpful. Tom provided all the information needed to purchase my first car without being pushy. Extremely happy with my experience at Dalmar Motors.

Scott Little

I have dealt with dalmar motors for years with yearly maintenance they are awesome and do not push anything. I had a 2015 jetta for 6 years and it was still excellent. Just time for me to upgrade. I stopped in and saw Tom Martin. And chatted with him. He was very knowledgeable about Volkswagen and was not pushy at all. I would recommend him to anyone looking to upgrade. He is awesome. Please do not deal with the other guys Tom will look after you.

Ron Sparrow

Very pleasant and friendly staff at Dalmar Motors. Maintenance and sales staff always go out of their way to help. My sales representative Christian has been a great help, always willing to answer questions and ensure I'm satisfied. The maintenance staff Greg and Jamie are always very helpful too.

Christopher Underhill

Luke and willy were top notch, they have this whole car sale thing dialed in. Knowledgable and experienced. A lot can be done through text, in fact that's how we bought our 2nd car was almost entirely through text. Everyone is so busy these days it's nice to be able to just ask questions and get rapid responses on the fly. We just bought our 3rd VW from Dalmar, and will go back. These guys aren't you typical greasy sales men, they seem to actually care if your happy or not. Recommend them 100%.

Janice Norley

I just picked up my third Volkswagen Golf (brand new) on Monday (AUG 20) and had another great car purchase experience, Thanks to Willie Mates, Bora Saroeun and Andrew Rose! Willie found the perfect car for me, Bora carried through with an exceptional delivery, ensuring I was up to speed on the interior "mechanics" before I left the lot and Andrew made the finance experience oh so easy! Efficient, VERY friendly and always a pleasure to be taken care of by these great guys at Dalmar Motors. My new car ROCKS and these guys do too!! I have been dealing with Dalmars now for 26 years - Thanks again until the next time :)

Wendy Wang

Tom has been absolutely wonderful at Dalmar Motors. He was so personable and made the experience of purchasing a vehicle smooth and stress-free. He went above and beyond to make sure my questions were answered and that the vehicle fit my financial goals/lifestyle. In love with my new VW Tiguan and 100p would recommend Tom.

Alex Thomas

My experience at Dalmar Motors was nothing but positive. They provided me with exceptional and professional customer service. The salesperson I dealt with was named Luke and even though he was a new employee it was obvious that he had a high level of product knowledge about all of the different makes and models that I was interested in. You will not be dissatisfied if you decide to purchase a vehicle from this dealership.

Liju John

We had a very good and pleasant experience at Dalmar with Tom. The day we met, he was very professional, collected information of what exactly we wanted, had a very good knowledge about vehicles and answered all our questions. He was very organized, and knew his job. ????. Excellent job!! Thanks Tom for all your help with ‘Tiguan’.

Henning Geiler

We've been with Dalmar Motors since we moved to the area almost two years ago. Their service is great. They give you rides home in their little shuttle and pick you up again to get the vehicle. Just today we traded in our 2014 Jetta for a new Golf, and things could not have gone any smoother. Everyone at Dalmar is just pleasant to deal with.

Brayden Kennedy

We went in to find my girlfriend a car. We were dealing with Mike who was very knowledgeable and thorough. He answered all of our questions and was even able to help me solve a minor problem with my existing car!! Definitely would recommend dealing with Mike when looking for a VW! Thanks Mike!

Craig Fleming

I went to inquire about purchasing a vehicle, staff was very eager to help me with questions and provide me with advice. Josh took me for a test drive, he was very knowledgeable about the product and was able to answer all my questions about reliability, warranties, and fuel economy. Looking forward to driving a Volkswagen in the future!

Cassandra McKeown

I went to go look for new vehicles for my family of 4.. we needed something for all the every day things and reliability and safety for my children. Josh was very through about all the safety features and as well as all the space that a modern family would need in a busy life. Overall I was very impressive with the overall visit and service that I recieved!

Jenn Campagna

I had a great experience with the team at Dalmar Motors. I would highly recommend them, friendly and supportive staff. Looking forward to continuing my business with them. Mel was very knowledgeable with everything I asked and would recommend going to see her.

A C

As a new settler in Canada, I visited Dalmar VW for discussing a lease of a VW Jetta. I was concerned that I may have the credit rating for the lease. Tom Martin helped me navigate the process and worked with finance, ensuring a very warm welcome to a new life in Canada by arranging the lease without any difficulty for me. Very professional and courteous, he kept me up to date with the whole process which included sourcing the right color from a different dealer and delivering the car to my house as I was unable to go to the dealership for collection of the car. He is an awesome person to work with for any sale. Thank you Tom for all your assistance. Best wishes Anil

M Joseph Murphy

I'll admit I don't know much about cars. Thankfully Josh is amazing. He makes the stressful and I never felt pushed to make a decision. You can tell Josh lives and breaths VW. He knows his stuff. Super professional and thorough. He answered all my questions. I couldn't be happier with the experience.

Angela Bennett

Dealt with Tom Martin at Dalmar, he was a great sales person. Very helpful and friendly. Made buying my car so easy and no pressure. They gave me a great trade in deal and had the car ready and looking amazing for my pickup.

Colleen Witt

I just came home with my “new to me” Tiguan. Tom Martin was fantastic to deal with a Dalmar Motors in London. He made the entire experience, from start to finish, very easy. I was treated with respect and Tom was very knowledgeable about the vehicles he was showing me. It made a significant experience in my decision.....obviously, as there is now a VW in my driveway! Thank you Tom!

Caio Srulzon

Friendly and helpful staff. We bought our car with Mel and she helped a lot during the process. I really recommend this dealer and Mel

Justin Hutchings

The new service manager Carrie is saving the reputation of their service department. Thank you for all you did.

Justin Cottrell

I have had my Audi A5 serviced from Dalmar for the last two years and have always been impressed by the friendly staff and the drive they have ensuring my satisfaction with their service. At a recent appointment I had a concern regarding a major future repair that would be required on my vehicle and the service consultant, Andrew Kay responded immediately to thoroughly discuss options and to assure me that everything would be taken care of. The dealership was true to their word as my car is in incredible condition now. It was extremely relieving being able to trust leaving my vehicle in their hands and knowing the job would be done to a high standard. Thoroughly impressed.

Hazem AlTajjar

So far, My experience with Dalmar has been really positive. I had a manufacturer issue with my Vehicle which was hard and tricky to identify. Greg help me having a loaner and had my vehicle for 2 days. His service team figured out the issue and fixed it under warranty. I highly recommend Dlamar .

Brooke King

My experience with Dalmar was phenomenal. From the beginning with Willie in Sales, to the business office with Rob, and the delivery experience with Conor and Lindsay, everyone was so helpful and professional. Each and every one of the staff took their time to answer any questions I had. Everyone was patient and understanding while I needed to take some time to think about my purchase. At the end of the day, I knew the Tiguan was the perfect vehicle for me, and I am so happy and thrilled I decided to go with Dalmar for my car needs! Thank you EVERYONE!

Kyle Edwards

Bought my first ever VW, and couldn't be happier with the experience. Tom was outstanding and incredibly helpful throughout the entire process!

Ateeya Vawda

We had a great vehicle-buying experience at Dalmar Motors. Mel was incredibly helpful throughout the entire process and her product knowledge was amazing. She was able to demonstrate all of the features of the Tiguan that we were interested in. You could really tell that Mel stood behind VW, which made it incredibly easy trust her opinion. Thanks to Mel and the entire Dalmar team!!

Laszlo Gyenis

We had the best car purchase experience at Dalmar Motors. I say this after we visited many car dealerships in London, Ont. We worked with Christian Brizzio, who is an excellent sales professional, greatly knowledgeable and extremely patient to answer everyone’s questions in the family. We were five of us there multiple times, and each of us had way more than one question at each visit! It was great that he could help us in English and also in Spanish. It was not only the reputation and excellent quality of the Volkswagen but also working with Christian was important why we purchased our new car at Dalmar Motors. We are extremely happy with our new Volkswagen Jetta! Thank you Christian!

vineet sharma

I had a worst experience at this dealership. I bought a maintenance package for 750 dollars and when I went to get my service, I still got charged with 130 dollars approx. I tried to speak to service department who were very rude. Not even the finance manager or salesperson tried to even understand the situation or helped. I would not recommend anyone to get a car or service done at this dealership. Be aware of those scammers. In second scenario they are justifying in the reply that I came in for early service which is not true. Firstly I bought the brand new car at this dealership so I don't have to go early or I am not too eager to get it done before the scheduled time. I came because on the windshield the service sticker said when I should get the service done. Although if that was the case when I called to book an appointment, the service department asked me for the km on car. And they should have notified this before the service. They did the service then rudely said no payment no car keys. When I asked to cancel the further services in future, they denied my refund. On top of that they did something wrong with my car and my screen is not working since I got the service done. When I called about it, the receptionist kept hanging up my phone and didn't call back or gave me any appointment till now. I don't even care about it as I have better cars to drive at home but not many of the people have it. So respectful to everyone who are reading those reviews, don't trust anyone in their dealership. Its better to avoid this dealership.

Bayar Brindar

After taking my car in for a winter tire swap, I noticed things on my car that I never noticed before. Ken, the service manager rectified the situation and handled it very professionally. Definitely recommend this dealership for service or purchasing a new vehicle. Amazing staff, but you might want to give the exterior of the dealership a facelift.

Tudor Udroiu

Probably one of the worst experiences I could have had probably ever. Conor was a nice enough sales person and was knowledgeable but they (their team at Dalmar) did not deliver in anyway. The car was not on the lot and had to be ordered. I was told a week. Then left in the dark for about 3. I followed and and couldn't get a straight answer. The whole thing took about a month. They (the whole team) took little to no responsibility for the experience and in the end gave me a spare key that wasnt even for my car. This took another few weeks to "fix" and the mechanic left a stain on my roof that I had to go back in to the shop to clean. The car (2018 Golf Sportwagen) has a leaking roof, when I told them about it they basically shrugged it off and said book something online, no help was offered. I wouldnt go back here if you paid me.

Alana Wakeman

I recently traded in my 2014 Ford and got a new 2022 Tiguan and it was a fantastic experience. They took care of everything with the trade and licensing and made it an easy, stress free process. Tom spent lots of time with me, going through the details of the different models so I could make an informed decision, and Willie walked me through all of the features when my new car arrived. Rob made the leasing process a breeze and explained everything thoroughly. There was no pressure, and they really make you feel like part of the Dalmar/VW family.

M H

2004 lies on lease for vw bug Every time I get no help unless dressed like a rich person 2021 tried ordering a key - service can’t see us for one month… go elsewhere 1 week done

Liam Dorey

Mike East and the entire team at Dalmar helped me trade in my old vehicle into an amazing new VW! The service by the sales team and financing dept, along with the tech team behind the scenes made buying a new vehicle during this Covid period a breeze and I would not recommend them enough! I look forward to dealing with Dalmar for any needs in the future! Thanks!

Nick Spanton

I have always had great service at Dalmar Volkswagen. Josh was an expert in all things VW. You can tell when someone actually cares about their job and with Josh I could tell he truly loves his job and Volkswagen. He knew everything about the cars I was looking for and gave me his honest opinion on which options he felt was best for my situation. I ended up getting a super awesome car that I’m so excited to start driving! Thank you Josh and everyone at Dalmar Volkswagen!

Jessica Curtis

The team at Dalmar Motors is top notch! Tom really knows his stuff and made the whole experience what it should always be; fun, informative, honest and overall just super exciting! He's an excellent salesman that you can truly count on. Robert was also exceptional at going over all the nitty gritty accounting and providing a comfortable space to make tough decisions confidently. Thank you both so much, I'm so happy to know I found a dealership I can count on.

Aistis

I stopped by Dalmar the other day to browse options for a new Volkswagen SUV, and dealt with a sales associate named Luke. Although I did not buy a vehicle that day, he was extremely knowledgeable, accommodating, and personable. It was a wonderful experience and I highly recommend anyone in the market for a Volkswagen to stop by and deal with him.

Luca Brasi

I have been a customer of Dalmar since 2018 when I bought my 2019 Jetta. In the past 6 months my engine light has come on 4 times . I took it to Dalmar Service, 3 out of the 4 times to get it checked out . I was told the 3 times that it was the gas cap that was not fully secured and needed to be tight . All 3 times!!! Obviously, I went for a second opinion when the light came on for 4th time less than a month after being told it was the gas cap . I took my car to Leavens . It was the best decision ever. Well, it turns out it was not the gas cap as I suspected . After performing an inspection of the evap regulation cap they found the tub was cracked near mount at upper timing cover. They did all the necessary work In order to correct it !!! During the scan, they also found an active fault for the steering gear! My guess is that Dalmar’s staff was waiting for the warranty on the car to run out so they could charge me for the repairs . That’s the only reasonable explanation. That or that the technicians are really incompetent. Needless to say I’m never going back to Dalmar ever again. Just save yourself some headaches and take your car to Leavens Pedro Herrera

Pablo Rivas

Mel Campana is an amazing sales person. She went above and beyond helping me. I went to VW looking for a Jetta and because of the shortage they did not have cars. However, she suggested me the TAOS and we customized so I can have the best features possible and according to my taste. If you are thinking of getting a car, take them into consideration and ask for Mel. She will make you feel comfortable and help you the best she can. I’m glad to be part of the Volkswagen family

Ana-Alexandra Mirea

They pretty much they don't care about helping you if you want to repair anything on insurance. Same insurance that VW is giving to their cars not another one. I am waiting for over a year for a resolution on rust repair on the 12 years warranty that VW gives by default to their vehicles. They've been nasty and rude and not helpful at all through this process. Not even bothered to call me and let me know that their service is going to be closed. I had to call several times, left voicemails to find out that after 6 months they didn't even send the paperwork to VW Germany. I am pretty sure they haven't to this day....so good luck with us buying another VW car or any of our friends and relatives. We've been huge VW fans for years and had several VW cars over the years as we are European, but Dalmar managed to make us decide for other brands...I would not recommend Dalmar to anyone ever!

Angela Enriquez

Purchased my car here over 5 years and while I didn't mind my buying experience. The customer service from the VW Service Department has decreased significantly over the years. Phoning to book/update an appointment is challenging, constantly being put on hold or leaving a message to not be called back. The two gentleman who are often found at the service counter are impolite and speak down to you, in my experience. Such a wildly different experience across the city.

Trevor Gray

I was very pleased with my experience buying a new VW at Dalmar Motors. Both Sam Carson, my sales representative, and Rob Rose, in the business department, were very accommodating, answering my questions, returning calls promptly, and making changes when I asked for changes. I feel that Sam and Rob listened to what I wanted, provided me with that, and didn’t try to sell me things I didn’t need. Sam Carson spent a lot of time with me, both in my initial test drive and when I came to pick up the car. He was very helpful, good humoured, and patient. I would recommend Dalmar VW.

Thomas Dong

one of the worst leadership in London, Ontario. If you buying VW, you better going to Leavens Volkswagen, not this one, it is far, but it is worth it. if you buying a Audi, good luck, this is the only dealership in London, and you don't have any choice. bought my Audi 9 Years ago, and sold 3 years ago, they never change my carbon filter in that 6 year time. Back in 2013, went for a service to change my filter, they did not do any of the work on invoice, and want charge me $800, pulled the technician who worked on my car that day out of the shop to go through the bill, and he cancel almost 90% of the items on the bill and mention that is wired, they did not do any of those. So i only paid what he did that day. Service manager called me next morning stating the technician who fixed my car have no idea what he did, and he want to charge me more. Said thanks and sold my car. Bottom line : Don't buy cars at this location

Dusko Hrnjak

Recently I purchased my 8th vehicle from Dalmar Motors over the course of 16 years of being involved with the company. This is the third vehicle that I have purchased from the saleperson William Mates, he was professional the entire time and very easy to work with. Overall, the customer service at this company is exceptional and I will continue to work with them in the future.

Kelly Sipkens-Smith

I dealt with Christian Brizzio and recently picked up an Atlas Cross Sport Highline. Christian was by far the BEST sales person we talked to during our vehicle search (and we talked to a LOT of people). He made buying a new vehicle such an easy, no pressure process. He took time to explain all the feature on the new vehicle and made sure I was comfortable with everything before my kids and I left the dealership. He offered me an amazing deal on a new vehicle! We are very happy with our purchase and equally as happy with the service we received from Christian and Dalmar Motors. Thanks again Christian!

Karen Brown

My experience with Dalmar Motors has been very positive! I leased my second vehicle with Dalmar last July. Mike East was my salesperson this time around and made my selection process simple & seamless. Mike is very knowledgeable, approachable & pleasant to deal with. Very happy with my VW Golf :)

Bill Johnson

My whole buying process with Dalmar Motors was amazing. Everyone was very friendly and helpful. The salesman I was dealing with was Mike Clarke, very professional and courteous and friendly. I would strongly recommend a VW, my new car has been awesome and can't beat the feeling of driving by the lines at the gas station!

Lindsay Wells

After visiting a number of dealerships looking for my new vehicle I was more than impressed with the service and level of professionalism shown by the sales associates at Dalmar Motors. They were very informative without being pushy and were able to clarify all of the options available to me. I would highly recommend Dalmar Motors!

Alyssa Leitch

Tom was so great to work with and he made me feel very comfortable purchasing my first car; something I hope everyone gets to experience. He answered all my question and was NEVER pushy about purchases. I would 10/10 recommend him to anyone - he makes the environment fun and exciting.

Naman Kalra

awesome service, Greg and Jamie both of them super friendly. Always get my car serviced from Albie, believe him with my closed eyes. Highly recommended. One of the best dealership in London.

Indraj Gill

Mel helped us with the sales process and it was as smooth as it could get. The whole process was transparent and hassle free. She provided quick updates throughout and was always quick to respond to any questions or concerns. Top quality customer service. I’d strongly recommend her to anyone looking to contact the dealership. Thank you once again!

Kelly Puspoky

Mel is an amazing Service Rep! She is knowledgeable and friendly, and makes the process of buying a new vehicle very easy. Will definitely be coming back!

Hadil Mashali

I've been a Dalmar Motors customer for the past 3 years, and must say that their exceptional customer service is the reason why I came back. Their team are very knowledgeable, helpful, and very supportive. Just bought my 2nd car with the help of Tom Martin, a professional Brand Specialist who offered us a 5 star service! Thank you so much Tom!

Stephanie Johnston

Amazing experience and customer experience. Both Tom and Willy were exceptional, answered our questions, exceeded our needs, and ensured that we enjoyed our car buying experience. Highly recommend.

Fadi Elhayek

Very bad service, I got an appointment for service, waited 2 weeks to get it and I took a day off. When I went, they told me that it might not be ready on time and it might take couple of hours because they had issues at the service center that they experienced the day before, and they offered to reschedule my appointment. They could have told me the day before! I wouldn't recommend them for anyone, if I compare them with Leavens Volkswagen in the east part, I'd rather drive 17 km for better customer service and for their convenience.

Lelanya Milley

I recently purchased a vehicle from Tom Martin at Dalmar, he was very helpful and friendly and made buying a car feel pressure free. We literally test drove every 6-7 seat vehicle on the market but came back because of Tom. There was a deep scratch on our vehicle upon arrival (likely from transport) and Tom took care of it for us and now you can’t even tell there was a scratch. I’d highly recommend Tom if you’re looking for a pressure free purchase.

Mike R

Alison I think her name was not only answered the phone rudely but also was speaking over me and kept telling me I would have to leave a voicemail she didnt listen when I was trying to say she sent me to the wrong person she also hung up on me and didnt answer when I called back.............. please do better I live a couple blocks away and do not want to drive across town because of this experience:(((((((((( just wanted to speak with vw parts but got the voicemail of someone in audi

Jessika G

We had an excellent experience purchasing our new car from Dalmar Motors! From the moment we walked in the doors we were greeted with friendly staff. Mike East was wonderful to work with. He was knowledgeable, helpful, patient and easy to talk to. Thank you Dalmar Motors!!

Scott Patience

Bora was our sales rep for our new VW Golf. The car was for my son and we went in together. I explained to Bora it was not only a car purchase but a learning experience for my son and he was great. We went through everything about buying a car from both the customer and dealer side. Bora took his time, kept us fully updated and took interest in us after the sale. I wish all car sales people were Bora. The sales manager Andrew was very considerate and offered us options but wasn't pushy which was appreciated and makes me want to return. Absolutely love the VW Golf.... for the money nothing touches it and it is a pleasure to drive.

Ramona Oltean

Just picked up my first Volkswagen. Customer service was excellent and very professional. I would recommend to visit this dealership before buying anywhere else.

Jenni

Service department is friendly, efficient and accommodating. Willie is the best sales person I've ever dealt with. He's extremely knowledgeable, helpful and honest. I would highly recommend Dalmar Motors for the a great all around VW experience.

Ellen Howe

Dalmar Motors customer care is over the top amazing. Car would not start, no warning signs, thankfully really close to the dealership. Called and they had their foreman come over - he tried to start no luck. Josh came back 2 minutes later and jump started the car, then diagnosed my battery back at the shop, showed me the electronic analysis, 'replace battery'. Zero pressure to buy one there, but I did. Josh installed it, right away, no fee to do that and reset the car settings. I was on my way in 15 minutes. Everyone at the dealership was friendly, while I was stressed. Josh was amazing, professional, friendly and explained everything. I drove away and was so impressed with the service I'm writing my first ever Google review.

Darren Ross

We love Conor! We shopped around at other dealerships and our time with Conor was the very best out of all our lifetime of car buying experiences! It was a really laid-back sale. He's personable and always respected our time, whether we only had a few minutes or an hour or more. Conor came with us on our first test drive, but it was really relaxed, like we had a friend in the car with us, not a sales person. There was absolutely no pressure. He even let us take the car for a couple hours for a second test drive a few weeks later. He happily answered all our questions both before and after the sale. He really knows (and loves!) the Volkswagen brand. Conor worked hard and quickly to get us EXACTLY the car we wanted before the current promotion was over. Once everything was said and done, he even helped us write the Kijiji ad for our 16 year old Jetta. Conor was an absolute pleasure to work with, and we'd definitely buy another car from him in the future.

alberto Barrios

WORST EXPERIENCE !!! Don't ever take your car to this shop because you will lose your your money and it will not solve your car problem. My car had an intermittent fault (sometimes it would started and others no and and would shut down with the engine running). The first time I took the car to them they changed the fuel pump but after that the car continued with THE SAME problem. I took it two more times (even I left the car for a week in order they could drive and it and detect the failure) According Chris (maintenance) if the car had no code at the scanner they could not make a diagnose . Tired of this situation I contacted real mechanics in Toronto and inmediately they detected that it was the cranshaft position sensor the cause of the intermittent failure. In the end the dealer changed my fuel pomp ($ 948.52) unnecessarily. Incredibly there are no mechanics in that dealer. They are simply scanners readers who have no idea how an engine works.

Ryan Oleary

There is a reason that there are so many negative reviews on Dalmar Motors. Look up dealer rater online. The sales rep I talked to knew nothing about the car and just started stating random facts as if they were out of a playbook written for him. They all seem miserable and could care less about the vehicles they have in their lineup. The other issues I have had so far is with the service department. I took my vehicle in four times for the same issue telling the sales team exactly what the problem was and they refused to believe that it could be the problem. Finally I told them "drive the vehicle yourself and you'll see!" So they did and low and behold, the problem that I had told them that it was turned out to be more than a suspicion. I mean when you have an amateur diagnosing the issue that your techs cant find you need to be in another field of business. Overall my experience with this place has been horrific and I wouldn't recommend anyone going to dalmar for any future business. Its disgusting the way they treat their customers, their service is atrocious, and they conduct their business like children. STAY AWAY!

Isabel Facey

I purchased a brand new 2018 Tiquan Highline at Dalmar. I test drove it once but with the sales man beside me talking about the features the whole time. The day after I got it home, I had several complaints. Vehicle is loud. Engine has no guts. The panoramic lights don't work. Vibration in steering. I had several conversation via text and emails. They informed me that there was a recall on my panoramic lights and they had been switched off. They could only get me in to service in about 2 and 1/2 weeks. I meet with Willie Mates who informed me he could get me in service sooner amd he would email me an appointment...never heard from him again. My navigation intermittently works, but no one will actually fix it, they just keep asking me to try different things ie: reset to factory setting..tried it, worked for a week. They sold me a car with a recall without telling me and now that there is a fix for the recall, but it does not apply to my vehicle. I tried to return my car early in the purchase and they told me that they would only give me back money at used cost. Last week i emaild Mr. Dalglish the principal manger...i have not had a response. worst purchase and service. There add ahould be "our cars are like our service unreliable"

Ashley Merrow

Horrible place! If my vehicle must visit a Audi dealership. I drive almost 2 hours away. Not very knowledgeable with their own product. If your getting any work done. GET IT IN WRITING BEFORE HANDING YOUR KEYS OVER!! Charged me an additional 45 dollars for oil change. Marked everything green OK on my vehicle! bulbs, filters, fluids, tires, etc. all OK. But the tires were bald. 2 burnt out bulbs. lots of low fluids. Some tech just marked off, green green green on the check list. They charged me 2.5 hours labour, didn't fix the issue I brought the vehicle in for. Took it to another local shop. Not even specializing in European vehicle. fixed it for..... FREE!! 10 minute fix!

영K

I am frustrated that I am overcharged for regular services. 1) According to your bulletin board, alignment costs 119.99 not 139.99. Why did you charge me more? It is also more expensive than the other dealership (Leavens). Explain, please! 2) You also didnt give me the assessment report about the alignment. So, how can I justify that your alignment was necessary? Explain, please! 3) As you know, my car is small. So, the cost should not be that expensive. Also, I waited for more than 5.5 hours for tire installment and alignment, which took longer than usual. But, you still charged me a lot more without proper assessment report. Explain,please! Overall, it is indeed extremely unpleasant!

Isa Sav

Honestly, the expectations were quite high on the company that promotes Volkswagen brand. In reality, the customer service/sales responsiveness made a decent room for improvement (just as communication skills). Perhaps, should have lowered my expectations. Poor service reflects on the brand name. Not pursuing it anymore.

Jason

I was witness to a call between my father and the used car sales manager of this location. My father who has years of experience provided constructive feedback regarding his experience as they were undercutting him by roughly $7,000. He advised that big city dealerships (closer to Toronto) are taking their business, because they are providing better offers and service to their clients. It was at this point the manager disconnected the call abruptly. Considering that we were also looking at a Volkswagon, we will not be purchasing from this dealership either.

Catherine TAI

It's a great experience with Tom and Rob. They are very professional, passionate, and know exactly what you want. We mentioned that we had very limited time, Tom explained everything and showed us the car so efficiently, Really enjoyed the time with Tom. And we said we won't be able to go to the store, so Tom and Rob helped us to have all the files and process done online, saved so much time and travel, just one whole week we went to pick up our new car! Very pleasant experience with talking to Rob on phone too!

Lori Pancino

Great car purchase experience at VW Dalmar Motors during covid times! Purchased an Atlas Cross Sport from Willie, the new car Sales Manager and had a pleasant experience dealing with him. He is very knowledgeable and knows his stuff. He took the time to go through every inch of the vehicle with me to help me familiarize myself with the vehicle features. Absolutely LOVE my Atlas Cross Sport. I would highly recommend Dalmar Motors for the great all around VW experience.

Evan

Tom Martin is a really amazing sales rep. If you are going to dalmar ask for him. He's really nice, not pushy at all and knows a lot. Give this man a raise!

Jeff C

Have purchased a few cars through Dalmar and we've always been very happy. Willie is awesome, and goes out if his way to make sure we're taken care of. Greg and Jamie are great in service. I wouldn't go anywhere else from my VW

Colin Zed

Really not much to be said here. I've been both an Audi and Volkswagen customer in multiple areas across the country and have not received service and customer care like they do it here. I recall one time they opened up the body shop after-hours as I stressed it was an emergency and they got it done promptly for a good price. Something I value at Dalmar is that the sales people are not pushy and in your face, rather honest and polite.

Alice Rho

I had a great experience purchasing a golf GTI from Dalmar! Tom was my salesperson. He was able to accommodate me for a last minute appointment and explained details of a trade-in so that I was able to understand exactly why the value of my existing vehicle is as it is. I really appreciated Tom’s time in explaining and his transparency. Tom is really friendly, approachable and just delightful to deal with. If you are looking to buy a pre-owned vehicle, he really knows his stuff! Great experience, I will definitely return to Dalmar and Tom again!

Matthew Richter

As part of the VW emissions settlement I traded my 2011 Jetta TDI for a 2015 Passat TDI. Upon finding the car on AutoTRADER I emailed the dealer and received a prompt response from a salesman, Mike East. I phoned Mike to discuss the car and although it was already aggressively priced we managed to add a few value added items that made me feel this was a good deal. I live 550km from the dealer so the car was bought based on the pictures and conversations. A date was set for me to drive down and in the meantime a 2016 Bettle classic appeared on their site. My daughter was looking for a car so I contacted Mike again and we were able to make another deal. The date we set to get the cars, they were actually closed but because of the distance I was travelling Mike opened up for me to finalize the paperwork, on a long weekend on top of that. Both cars were as promised and I'm completely satisfied with them. They went above what I expected to make this a great deal and a great experience. Thanks again.

P Lee

Spoke with Used Car Sales Manager Michael E. regarding the return of our leased Volkswagen. Michael was able to explain the process in its entirety and reassured us every step of the way. When we arrived at the dealership, Michael was very accommodating and professional. The whole process was quick and easy. The dealership was adhering to strict Covid guidelines as well. Highly recommended!!

Ashley Figueiredo

This dealership took tremendous care of our family. The employees at this location are incredibly easy to work with and with the help of two gentlemen, we are now the proud new owners of a Golf GTI! Sam Carson and Robert Rose helped us every step of the way- from choosing a suitable vehicle for us and answering all of our questions, to touching base with us to make sure we were satisfied with the car. They were both very knowledgeable and stand by their products, I felt very confident in our choice after dealing with them. Sam and Robert both made the entire experience pleasant and they were very accommodating. They truly are exceptional representatives and I hope this review can shed light on just how much we appreciate their efforts and service. I would highly recommend visiting this dealership if you’re in the market for a reliable vehicle! We are very happy with our purchase and will return to this location specifically when it is time for another vehicle!

Sue Simpson

I attended the dealership with my sister with no intention of doing any business myself. I found Mike East to be very knowledgeable, helpful, honest and respectful. I found his professionalism and honesty to be #1 in customer service. He is a refreshing change in auto sales.. There was no pressure, only support. I feel that he ensured I received the best possible deal. He showed me how to utilize the options in the car and even sent me a link should I need further assistance! I also had the pleasure of working with Rob in finance. Rob was a pleasure to work with ensuring I knew of all the options for extended warranty while ensuring there was no pressure to purchase. I really appreciate the whole supportive, no pressure buying experience. Thank you to a great team at Dalmar Motors!

Evan Davies

Went to buy a new 2022 Jetta Gli. Delt with Christian . He was amazing and was able to answer all my questions and help me get the car I wanted. Not easy being a car sales man right now with inventory shortages but he did a great job explaining what is going on.

B V

Ask for TOM, he is the best! He is amazing and makes the process really smooth. He goes above and beyond for his customers and tries to help as much as possible. Buying a car during a global shortage was not hard at all we got one fresh from the factory in less then a month, he kept us updated with the delivery the whole time. Great service and they know they’re stuff and you dont have to worry when you work with Tom as he gives a fair price that was better than other dealers.

Besnik Islami

Mel was an awesome sales rep. She helped us get our very first Volkswagen and we appreciated her kindness and support throughout the process.

A. Johnson

Came in to get a new battery for my key fob and it cost $28! Few months later, stopped into the Dodge dealership and it cost $6! Didnt realize it was a simple 3V battery. Glad I know now. Won't ever get my car serviced here for other reasons but this takes the cake!

Kassem Zebian

Worst service for body warranty. I've had 2 Audi's and have made warranty claims on both for rust and always get brushed off when I ask for updates. My latest car I've been waiting since March of 2015 for a claim and they always had an excuse and say they'll call me back. I finally just got fed up and called Audi Canada and they've told me there isn't even a claim # yet, meaning the dealership never submitted my claim. If there was another Audi dealer close by I would definitely go to it.

WMS

From beginning to end the service was outstanding! The attention to personalized details is amazing. Thank you Tom, for making the purchase of our first VW unforgettable!! We are so grateful to the entire team, special shout out to Tom, Rob and Willy. 5* in every step!!

Adam Montgomery

I’ve had several dealings with them from paint warranty to faulty brake inspections. Told I needed new brakes and rotors with 8mm of pad left in 90+% of my brake. Tried to tell me I had 3mm or less behind the brake calliper that I couldn’t see and wanted to show me. (My mechanic said a piece of metal was put between the pad to push it slightly). Recently was told my Tiguan needed a decarb -$1700. New coils, plugs (had plugs redone 2 months ago) and a decarb of the intakes/injectors. Took it elsewhere, 3 coils later and a decarb/injector flush and it’s working great. Saved me $1000. Also tried to quote me $305 for life supports for my back trunk or my golf. Got them for $81 tax in at Napa. Took 5 minutes to install. Paint warranty was brought to their attention. They measured the paint and said it was repainted when it wasn’t. (I’m sure it went through the factory paint a couple times). I had to take it higher up. Buyer beware! Don’t hesitate to get a second opinion! They like to do preventive maintenance (stuff that isn’t necessary) rather than locate the problem. That’s all I have to say.

Peter Todd

Mel was the best! She got us into our new Tiguan and we couldn’t be happier with the decision. Her and Robert helped us feel more comfortable with the purchase and confident that this vehicle will be around for years to come. These are real people who will break everything down for you and help you determine what it actually is that you need.

caroline charteris

Unfortuante experience with service. I bought my vehicle last year a brand new 2018 Tiguan it had a recall thought it would be a simple fix but it felt like I was chasing the service department. I went in for an initial assessment, was told they needed to order in my part (completely understandable). After two weeks of not hearing anything I left 3 voicemails over a week and half no response. I understand this is a chaotic time with covid - 19, but being a business operating it shouldn't be hard to keep your customers informed about what is going on.

Aurora Tynan

Just bought a car last week and had an absolutely amazing experience. my sales person was Christian Brizzio and I would HIGHLY recommend him. I had a very bad first experience a few years back with a second hand dealership so it made me nervous about the process this time around and Christian and Dalmar just changed my whole outlook on the experience. 10/10 would recommend Dalmar and Christian! Thank you!

Geoff Upton

Incredible experience!!!! Service department blew my doors off!!!!! Literally it looked liked they used a can of compressed air to clean every nook and cranny of my car. Went in for my 64km service and was greeted with nothing but warm friendly smiles and a coffee from my sales rep.... surprised he even remembered my name. Shuttle driver was hilarious as he drove me to work and was picked up right on time with the driver holding the door open for me. When I got back to the dealership even got a handshake from the owner. What other dealership does that? Cars running great and NEVER had any issues with Dalmar!!!! Keep Calm and VW On #dalmar4life

John Neudorf

Bought a certified preowned atlas from these guys. The day after I picked it up it got scratched up by a couple of dogs and the team got it taken care of free of charge! Definitely recommend Dalmar motors for your vw needs!

Carol Powell

I can't say enough about the experience that I have had at Dalmar Motors Collision Centre. They are amazing. Very professional and they go above and beyond when it comes to customer service. From the moment you meet with Alex and Chris, you know your car will be returned perfectly. I had my Audi A6 repaired at another body shop, which I have gone to for 20 years. I was not happy with the job that they did so I went to Dalmar Motors and talked to Alex. He showed me how they cut corners when the painted my bumper. He fixed all of their mistakes and made my car look brand new again. Take my advice. Don't trust your car repair to just any body shop. Insist on going to the people who know how it comes apart and more importantly, on how is should go back together. Thanks again Alex and Chris. You guys are amazing.

Kenton Chan

I just bought a Volkswagen atlas lesser than two week ago when I pickup the vehicle it has some light scratches on the body, they said they will fixed it and will call next Monday to schedule appointment to fix it but they never did, so I went there to talk about it today morning to the sale manager they said they will fix it and will give a call today , so far there is 4 pm and no call yet . I wonder how hard to make an appointment . Update: Today they fixed it up for me and the manager is very kind .

Alyssa Logie

I recently purchased a 2015 VW Tiguan with the help of Bora. Bora was friendly, understanding and extremely helpful. He was very polite and did not pressure me at all. He listened to everything I had to say, and made purchasing my new vehicle a breeze! Robert was also very helpful with the financing end of things. Robert had a positive attitude and guided me through the financing in an extremely professional and courteous manner. Stress free!!!! 10/10 overall experience. If you are considering a new car, go see Bora at Dalmar Motors! :)

Murtaza D

Excellent and professional service. Michael East from Dalmar Motors contacted me when I put my car on Leasebusters because I no longer needed the car. Michael made a fair offer and explained the whole lease takeover process clearly. When I arrived at the dealership, the paperwork was all ready and the whole process to hand over the vehicle took less than 20 minutes. I am very happy with Dalmar Motors and would highly recommend the dealer. Thank You Michael East for a hassle free service.

Jason Jackson

Purchased a used Golf GTI from Mike East and had a very pleasant experience dealing with him. He was very friendly, wasn't pushy and answered all my questions well. I've been emailing him since I've owned the vehicle for a few weeks and he's continued answering questions as well which is greatly appreciated. Rob was the finance person I dealt with and he had everything smoothed over very quickly as well resulting in a pleasant purchase.

Sam Holden

If Tom went to a different VW dealership I'd probably go w him.

Stacy S

I came into this dealership about a month or so ago in search of replacement wiper blades for my son's car. Unknown to me, I parked on the opposite side of the dealership of where I needed to be. Upon entering, I came across a dismissive, and rude young female who both huffed at me, and rolled her eyes when asked to direct me to the parts counter. However, the gentleman at the parts counter was extremely helpful and fulfilled my request quickly. Upon leaving, the young female had been accompanied by a young man and they both gave me dirty looks and laughed at me as I exited the building. Unfortunately this has put a distaste in my mouth, and I will be sure to stay clear of the sales department at this dealership moving forward.

Graham Chapman

Tom Martin was a great sales associate to work with! Easy going and no pressure. Made the purchase of our new vehicle a great experience! Thanks Tom!

Laura Jablonsky

** This is not a recent 2020 experience ** I had inquired about trading in my Touareg in 2019. I had a few quick email exchanges with Christian which were fine. However, I had decided to keep my Touareg for a little while longer. I reached out a few months later for another purchase, no trade-in, and unfortunately the vehicle I saw online was no longer available. I ended up dropping in the next day to see Christian and introduce myself as I live in Toronto and am not in London often. He was not there but I spoke with the receptionist and asked her to let him know I stopped by to review what I was looking for as a next purchase. The lady wrote my name down and number, but it has now been 6 months with no contact from Dalmar. I want to be clear that this review is not directed at Christian as I am not sure where the communication went wrong after my drop-in. But I at least expected someone to give me a call or send me an email after I had made the attempt to deal with the same person I had originally been in contact with (instead of whoever was there), and had come into the dealership to introduce myself before heading back to Toronto. My family and I have been Leavens VW and Porsche customers for 10 years. I have been to the Richmond Hill VW a few times with my Touareg, as well as the Humberview VW in Etobicoke. All great experiences. Every single dealership has at least two people I remember by name because of the great customer service. I am very disappointed in the overall experience, and lack of good customer service at Dalmar.