First, I have to say that we LOVE staying at this hotel. We have two kids, 3 and 6, who adore the pool area. The key selling feature is that the water and the pool area is so warm. It actually feels like a warm summer day in there. We were in the pool for 3 hour stretches with NO blue lips or shivering. The water features and lazy river kept the kids entertained for hours on end. The large waterslide is pitch black inside though, so it's a little scary, especially because you slow down at one spot, which triggered a little anxiety attack for me.
The staff were friendly and accommodating, the king suite room is great if you want to stay up after the kids go to sleep, the outdoor activities are lovely (we've only been in winter), and if you go during the week, the room rates are way cheaper and the hotel is way less busy. We had the entire pool area to ourselves at times.
My reason for taking away a star is that the place could use some updates. We have been here twice and I could definitely see quite a bit of deterioration from the first to the second time. Upgrades are definitely needed. The wallpaper was peeling in the rooms, sink was leaking, windows were dripping water.
These things would not deter me from going because the kids had an absolute blast! Just want to give the full picture!
TIP: Take some hot dogs and marshmallows and rent a fire pit. It's a nice way to enjoy the outdoors and save a little money on a meal. It's $8 for a sack of fire wood, delivered by the staff.