We offer you the feddbacks of people who are purchasing the services of Golf Town (Golf) in Edmonton (Canada).
Right now this firm receives a score of 4 stars over 5 and that score has been based on 127 reviews.
As you can see its rating is high, and it is founded on a large number of opinions, so we can conclude that the score is very credible. If there are many people who bothered to give their feddback when they are satisfied with the business, it works.
As you know, we don't usually stop to put opinions when they are correct and we usually do it only if we've had a problem or issue...
This Golf is included in the category of Sporting goods store.
Helpful staff
One of the employees named Ryan was the nicest sales person I've ever met. He helped me find the best driver for me and for the best price. I would definitely recommend coming here to get golf equipment.
(Translated) Always false promotions (Original) Toujours des fausses promotions
Brutal customer service
Over priced place....
Good selection of anything to do with golf, indoor putting green and club demo equipment. Industry standard pricing. Staff can be shy.
Pricey
Wow! what amazing service i received at this golf town i don't usually write reviews but when i receive service like that i just have to. Edwin. S was one of the most down to earth and helpful assistant mangers i've met anywhere. he was helping me pick out just what i was looking for. always good to see there are still down to earth helpful people in the golf community and i think other managers should take a page out of edwin's book on customer service!
Sale prices can be really good.
(Translated) Very nice environment for the golf lover. Lots of choice and three screens to try sticks. (Original) Très bel environnement pour l'amateur de golf. Du choix à profusion et trois écrans pour essayer des bâtons.
Kelowna's biggest golfing outlet that has all the goodies you need. Club fitting, indoor range, maintenance etc.
They sure know how to put from the rough!
Nice selection of clothes for men and women. The women sale items are not discounted as much as some of the mens. Still a bit pricey.
I had such an amazing customer service experience today with the store manager, Tom F. I bought my new club set and other goodies (balls, clothes, etc.) at this location solely because the store manager and all of their staff were very welcoming and friendly. Tom helped me with the clubs I bought and got me the best deal that I could have asked for. I live southside but I would definitely go back to this store for any of my other golf needs. Highly highly recommend this location to anyone who is looking for a friendly and professional customer experience.
Great service from every staff member in every department. This is the only place I will get my golf gear and if they don't have what I want in stock I will still give them the opportunity to order it.
Is it my equipment or is it me?????
Young staff are VERY informative and extremely professional! I was able to bring my clubs in, have a whack around in their sim and learned plenty about my swing. That process alone knocked off 10 strokes in my game!?!
Very rude customer service. The reps have such condescending attitude just because you are new to the game. They need customer service lessons before they are fit to work.
Over priced
Nice stuff. But overpriced.
Great store. Not a lot of dynamite deals though.
Pete was very helpful. I purchased taylormade m2 irons off him a few months back. Last week I went in around 7pm and had a very poor experience with wanting to exchange an item that was past 60 days. I explained to the employee I’d like to use it as a credit towards a more expensive purchase. He had no interest in helping me. I went back the next day and Pete without question took my item back and used it towards credit. He goes above and beyond. Thanks again Pete.
Won't shop here again as a result of the recent management changes.
Fantastic helpful staff.
Not to busy on a weekend and lots of parking.
Good selection on apparel.
Staff were helpful.
Etobicoke Golftown has some of the better associates compared to other stores. They have yet to let me down.
very good once they realize you are going to spend money
Great service
Great.
Went and got fitted for Mizuno Irons by Dakota who was awesome and helped me find exactly what I needed, no pressure but rather taking time to find the proper fit! Awesome! Thanks!
Closes to early
Golf but one building, not town
Great selection
Great management friendly and look forward to each time I get to come out and hit some balls
Best place in the K-W area for golfing supplies.
I work here
Big store, excellent customer service. Just more of what I've come to expect from the Golf Town chain.
Very various golf clubs and clothes. Kind staffs made me happy.
Easy to navigate around the store, quick check out but no one asked if i needed help at all. Overall ok experience as i was just looking for a gift card
Very helpful service. Had my clubs re gripped. They did a Good job! Large store with a great selection of merchandise.
Sells golf items and is the primary golf store in Brampton for golf accessories.
Great service and so easy to make any return
Great staff, very friendly. The staff know alot about the products.
Knowledgeable staff
None existent customer service. They just hire anyone. No knowledge of products needed. Good place to shop if you already know what you are looking for.
Great palece
(Translated) Excellent (Original) Excellente
Absolutely great people to work with. I bought a new set of titleist irons and didn't like them at all. I explained to the gentleman the situation and he allowed me to exchange them for a more suitable iron for my game. I 100 percent recommend this location. A++++
Love this place good deals great people who work there
As a group of female golfers, we have had many poor experiences at this particular Golf Town location. One major disappointment has been trying to purchase a new set of golf clubs. One of our female golfers was told by staff that they were too busy to help them. There were 3 other people in the store that day...
Very knowledgeable staff. Great selection of golf supplies.
Courteous and excellent service. Very impressed.
Great store!!
Great friendly service
Great customer service, and deals are great when you find them.
Myra was so helpful. Excellent service and knowledgeable.
Very helpful. Now to decide on which of the two drivers M4 or G400!
Fixed club great service
Great selection. Helpful staff. Just wait for deals via email or on the website. Some prices can be a little on the high end.
If just like to say that I went to the heartland location waited 25 mins for someone to help made it noticed and was ignored I'm hesitant to ever go back. I've spent countless money at golftown over the years and just felt beyond disrespected. That being said the Queensway location totally different met nice professional gent by the name of Al who was more than helpful and even helped with my swing and all very patient and very professional. Take notice heartland golf town
Great group of people
Huge selection and friendly, helpful staff. I had taken lessons there and it was great! Ask for Gord - he was great at giving instructions at your level.
Good store, slow very slow service. Not enough people to ask questions to
Great service and the staff were very helpful. However there is not much stock in some areas which made it harder to find exactly what we were looking for.
(Translated) Wow! What change. Is there a new store manager? Nice welcome and warm and knowledgeable staff ..... Bravo (Original) Wow! Quel changement. Y a t'il un nouveau directeur de magasin? Accueil agréable et personnels chaleureux et connaisseurs.....Bravo
(Translated) Excellent service from the clerk Antoine. And at the checkout, despite a small mistake, the cashier quickly corrected everything. (Original) Excellent service de la part du commis Antoine. Et à la caisse, malgré une petite erreur, la caissière a tout corrigé rapidement.
Tons of selection but the staff could use more knowledge for the low handicap golfers
Happy retiree!!! Gotta love gift cards ! Thank you all!
Had the opportunity to to get fit by Scott Z and I highly recommend working with him. He took the time to help me find the right clubs for my game. I will only be buying clubs from this location now.
Had a great experience at Golf Town looking for new clubs. Very helpful and knowledgeable and helped find the right clubs to make me hit it even further into the bush.
Horrible customer service, no desire to be helpful. Better atmosphere at a funeral. I suppose they know the business is dying and they don't care anymore
Not sure what there problem is but every time I call or walk in to ask a question they are rude and act conceded. We need more golf stores in Kelowna because this one is brutal. They act all high and mighty but I bet none of them could even break 100.
Great new store, staff took the time to fit me with the right golf clubs. Supper clean store.
It was time to make a change of equipment for 2016, the technology in golf was leaving me behind. I spent three sessions with Brendan one of the club fitters, this guy was just outstanding, he had that nice genuine desire to make sure I was going to put clubs perfectly fitted to my game in my bag. My choice was Callaway's XR woods and irons with the excellent Project X graphite shaft, beautiful clubs. Brendan put a special order into Callaway and my equipment will arrive shortly. The price completely blew me away, there was a promotion ( 20% off ) and I took full advantage of that. The total price beat any price I could find and beat it by a long shot. I couldn't be more pleased with my selection and the help that Brendan gave me, well done, that top notch customer service will always ensure return customers, thank you Golf Town.
Great place
Dangerous place to be for your bank account. :)
I had an amazing experience today with the general manager, Tom F. He helped me with the clubs I was buying and got us the best deal that we could have asked for without even mentioning it. He also filled the bag with lots of extra goodies so I was totally ready for the course. I would highly recommend going to see him with any golf needs you may have as he was very professional and informed about everything.
(Translated) Arrive in BM or Cadillac dressed in Lacoste with a pair of Rayban on the head for the right to a service from a seller ... (Original) Arrivez en BM ou en Cadillac habillé en Lacoste avec une paire de Rayban sur la tête pour avoir le droit à un service de la part d'un vendeur ...
One of the worst ones to go. Racist people working there who just give attitude and never pay attention to you. JUST DON'T DO THE MISTAKE OF GOING TO THIS GOLF TOWN. I had the worst experiences of my life since ive been in Canada.
(Translated) No service (Original) Aucun service
Heartland GolfTown is the worst place if you need any services. The guy put my new ribbed grips on upside down till I mentioned to him that they are ribbed grips. I had been shopping there since they opened and took lesson there with Gary. Then the manager transferred to Oakville store and later closed. Now I shop for what I need and then drive to Dundas/403 store and buy it there. A lot friendly staffs and better service there.
They have many two for one or buy two get one free sales!!
Everything you need to know about golf and then they teach you some more. Selection, variety, and priced right.
(Translated) Very large experiences of representatives in the central market branch (Original) Très grandes expériences des représentants à la succursale du marché central
(Translated) The place for golf (Original) L'endroit pour le golf
(Translated) Good price + big choice (Original) Bon prix + grand choix
Steve the manager is the best. Devo the pro shop guy is the best. Matt the sales associate is the best.
(Translated) Always a pleasure! Very clean, Covid-19 free. (Original) Toujours un plaisir! Très propre, Covid-19 free.
Great deals today. 50% off Sri on products.
(Translated) He knows their product, for the service it depends on the season .... (Original) Il connaisse leur produit, pour le service sa dépend de la saison....
Friendly service great place to shop for your golfing attire and equipment????????
Selection is good but Cambridge Golf on Hwy 24 is better.
(Translated) Very good service. I chose my last driver. (Original) Très bon service. J'y ai choisi mon dernier driver.
My last review of Golf town was before they moved locations and was very poor. Service was non existent. However today in their newer location I received the best service. Was met kindly at the door and was asked what I was looking for. Wanted some new irons so Tom helped me out. Was super friendly. Very professional and had me outfitted with new irons, putter, glove and 30 balls in great time. I would definitely say service at the new location has improved 100%.
I really just want to call out the team here at Golf Town Heartland. The guys and girls here are the best. A couple weeks back I went in during a very busy Saturday morning and Gary and Dan were extremely helpful. They carved out tons of time to help me find a club to close my short game, Dan especially went into great lengths to explain the benefits of forged clubs vs other materials and just went the extra mile to help me, someone who only picked up the game last year, find options that give me confidence in my game. A few days later I came in and got to talking with Kyle. I was telling him that after the great success I had with my 60, I want to get a matching 56 to effectively replace my SW and I wanted to find an alternative option for my PW. Now. I'm a lefty in golf. It's a little harder for us to find what we want/need. But Kyle listened to my reasoning why (my PW has a weird loft 43.5 degrees and it's rather hard to hit) so he showed me a gorgeous, used, forged 48 from Cleveland and it was only 30 bucks. This was ideal since I was expecting to pay a similar price to the Wilson Forged Wedges I already bought/was looking at. From there we both noticed that they had a used Taylormade Spider X putter in that copper finish. I'm not kidding when I say, that was a putter I did A TON of homework on. The fact that it was left handed just sealed the deal. I knew a putter is going to be my most used club so I don't mind investing more into that club. But finding a Spider X, used, in the condition that it was, I had to get it before someone else did. This club was essentially 60% off a new retail version because this was previously owned. Also I sniped a gorgeous headcover for it on Amazon so everything worked out great there. Again. Kyle reassured that if this is something I'm serious in, this is too good to pass up. He assured me that I'm getting clubs of great quality that I can play and grow with over the years to come. So thanks for that Kyle! Lastly, I came in again this past Saturday when I realized there was a massive sale on the Taylormade M6 line of drivers. Now. I wasn't expecting to be shopping so much for new clubs/upgrading my basic clubs I had. I was online just browsing and saw the sale but then saw it wasn't available pretty much anywhere. I go into this Golf Town, again on a busy Saturday, and I see maybe 3 or 4 left handed M6 drivers still available. While I wanted to grab one then and there, Devo (or is it Divo?) noticed me and helped me out. He listened to how I swing, where on the face I hit the ball, what distance I'm getting since I've been going to a range that measures that when I'm not at course, and how much by ball curves left. After all that he strongly suggested a D-Type M6 with the 9 degree loft since I can adjust that to go higher and I can tweek it if necessary but the base settings seemed to be the way to go as per how I'm swinging. I asked him, since they had an F7 used for a great price, am I better off getting that or should I double down and get this? He took all the time in the world to break down the advantages of the M6. Naturally since it's a newer club with different tech. He said for a driver something with Twist Face can help. While some don't believe in it all that much, it is a technology that Taylormade is continuing to offer and now have it more clubs than just the driver. I told him I wanted to upgrade my Rescue/Hybrid while I was there. Asked if I should just get an M6 rescue but he broke down why an M4 rescue would still do the trick since in those difficult shots, twist face may not make that big of a difference. So he helped me save quite a bit of money there since the M4 hybrids were on clearance. So in the span of almost a month, I've effectively replaced/upgraded all my clubs except for my irons. But I replaced those clubs to pretty good results. Yeah I'm still duffing shots and topping shots here and there. But the confidence I have now when I line up with my ball is ridiculous. It really does feel like I can let the club do the work. Thank you, team!
(Translated) Choice, for all budgets. (Original) Du choix, pour tous les budgets.
Best welcoming and helpful staff
Went in with my 26 year old daughter, who is a world long drive sponsored competitor, looking for a new driver, and four sales people acted like we didn't exist. My daughter also worked at the Kelowna Golf Town for a couple of years and she couldn't believe the absolute disregard for us when though we tried to engage the senior sales person. Just didn't want to have anything to do with us.
(Translated) Who doesn't like golftown? (Original) Qui aime pas golftown ?
Well stocked and fair price for golf supplies and apparels
Found everything I needed thanks to the friendly staff.
Best club repairs in KW. Mark is the best.
The team here is always incredible.
Heaven for golf lovers.... Just has everything.
Incredible selection of everything
????
Excellent
Clean location, friendly staff, always helpful.
Taylor was hands down the most knowledgeable and professional employee I have ever dealt with at Golf Town in Kelowna. She was able to show me the benefits and value of the upgraded GPS S6 watch and helped me further with the best customer service after the sale. Thank you Taylor
Excellent service.
Well equipped store. Helpful friendly staff.
(Translated) It's expensive I find (Original) C'est cher je trouve
(Translated) Served with passion and I admit I have a weakness for this store ???? (Original) Servi avec passion et j'avoue j'ai un faible pour ce magasin ????
Was just in the store shopping for a new driver. Fantastic service and friendly staff. If you're looking for new clubs this year, visit the guys at Golf Town.
Tough to get staff attention
(Translated) Difficult to get service and when you manage to disturb 2 employees in a big discussion about their weekend very bad service I asked to see the garmin gps watches I was told they are on display there Ms. and you will find the info on the internet and this is not the first time but to finish it ???? (Original) Difficile d’avoir du service et quand on réussit à déranger 2 employés en grande discussion sur leur fin de semaine tres mauvais service J’ai demandé à voir les montres gps garmin je me suis fait répondre ils sont exposés là Mme et vous trouverez l’info sur internet et ce n’est pas la première fois mais la terminer ????
Great service from George today at Golf town Kelowna!
Well nice store specializes in golf equipment a bit pricey but Some deals if you take time to search around...
Great place,helpful staff
(Translated) Never seen so many t-shirts for $ 220 !!! (Original) Jamais vue autant de t shirt a 220$ !!!
10 minutes to replace golf grip.
The staff was friendly and helped get the club I needes for a price that was easy to afford.
(Translated) Customer for a long time I always had a good after sales service (Original) Client depuis longtemps j'ai toujours eu un bon service après vente
Close at 6 pm on a Saturday? No wonder the franchise is struggling. Stores closing-who in golf business opens at 10 am...lol
(Translated) Good selection of golf equipment. Courteous and efficient service. (Original) Bonne sélection d'équipements de golf. Service courtois et efficace.
Very helpful with my first time purchase of clubs.
Everyone asked if I needed help. Excellent service.
Golf Town Kitchener, ON is great! Paul gave me excellent customer service. He was very helpful in finding exactly what I was looking for. I highly recommend this location!
Staff was friendly and knowledgeable. Offered me choices for my budget without any pressure. It was a very positive experience!
Knowledgeable and friendly.
Friendly and knowledgable staff that will help you out throughout your shopping experience.
(Translated) Unfortunately, it's difficult to talk to someone on the phone, and to get quite stupid to talk to a certain Lyne. Finally, no answer to my questions ... However, there is a nice selection of golf clubs! (Original) Malheureusement, c'est difficile parler avec quelqu'un par téléphone, et se faire parler assez bête par une certaine Lyne. Finalement, aucune réponse à mes questions...Par contre, il y a une belle sélection de clubs de golf!
Great customer service at this location. Thank you Andrew for helping me out, you and your team are the best!
Great deals on ProV1's
There is such a variety of sales staff and we had the worst experience today. (Last week was fantastic, but that's another story.). So sad today at home with no purchases where we had great hopes of coming home with new golf clubs. How can you get better if you are repeatedly told by the sales staff how bad your technique is? That sure doesn't make you want to spend money on new equipment. A spirit was crushed today.
The manager here is Fantastic. Dan will help you until your totally satisfied. Always a smile on his face and GOES THE EXTRA MILE. Go see and ask for Dan.
Really great selection of clubs and super helpful and knowledgeable.
Would have been 5 stars but they always help me spend my money too much
I don't golf anymore but if I did great selection!????
Friendly staff!
Staff are awesome
Terrible customer service. Tried to talk to someone to buy a driver for about 15min and no reps were of service. Won't be returning to this location.
Large store, great staff, good annual demo sale ????????
Looking for a new bag and there is a reasonable selection.
(Translated) For the service, we would have thought that the clerks were fleeing !!! (Original) Pour le service, on aurait cru que les commis se sauvaient!!!
A little pricey but selection is amazing and staff is very helpful ! Wheelchair accessible entrance and wheelchair accessible store. Lots of free parking in the plaza parking lot. TorontoLocalGuide review.
Ok if you love golf
(Translated) Very good service (Original) Très bon service
Hardly anyone in the store, hand sanitizer when you walk in & helpful, friendly staff.
Wonderful
Great store! The sales people are very polite & well informed, they answered a lot of questions and even gave me great tips for improvement. Never once felt pressured to buy anything.
Good selection of new and used clubs. Well layed out store and friendly staff.
Amazing selection of products! You should really go shop their specials
2-stars because the selection at Golf Town in general is great. But I can't even say the customer service here was horrible, because I, the customer, didn't receive an ounce of service. Not even a "Hi", head nod, or awkward eye contact. I browsed the whole store and wasn't acknowledged by one of the (at least) 5 different staff members, including the unnocupied cashier I walked past to exit the store. I went into the store interested in several items, including having a club reshaft. I like to research and be informed before making purchases, which includes speaking to someone knowledgeable. Unfortunately, I wasn't able to make an informed purchase. Maybe I don't fit the typical golfer profile. Regardless, it was an uncomfortable experience to walk through such a large, well staffed store, itching to make a purchase, but not offered help.
Fantastic selection
Staff is very knowledgeable and helpful. Way better than Richmond!
(Translated) Good service, very beautiful. (Original) Bon service, très beau.
The problem ihave always had at golf town is 3 things: 1) the lack of anything for high swing speed players. 2) the prices are very high even when things are on sale. 3) the staff is never very helpful. Some of the clubs i see in golftown are available online for a fraction of the price. If im going to pay extra it will be for the full experience. By that i mean custom fitting, swing analysis, loft and lie adjustments, and being able to leave knowing the clubs im leaving with will work for me right away. However you dont get that at golftown so i cant justify paying those prices.
Great Selections and always some one looking to help
Great golf stuff.
Great service, clean, efficient
Staff were great, bent my gap wedge a few degrees stronger so that it fits my set a bit better. Would definitely take my clubs in for tuning there.
Good selection friendly staff Pretty expensive due to lack of competition...
Can't say enough about the staff at this location. They're all extremely helpful and know their stuff. Recently had my clubs re-gripped here and they were done in 48 hours (they had a ton of other customer's clubs there as well so the time they had them finished was impressive!) The sales reps are always friendly and will help in whatever way they can. Really appreciate having a local store like this for golfing needs! Keep up the good work!
Best branch is on Appleby line. excellent staff
They won't have it in stock, crowded, and poor parking.
We actually didn’t go in was in small mall in area who knew it was there?
A black hole of customer service. Employees walk around like zombies or talk with eachother. Sad as other golf towns offer great service!
(Translated) Very unfriendly staff. I'm talking about the St-Hubert store. They force you to try only 3 songs. Not a single store does this. Hello pandemic ... she has a broad back. If you have the misfortune of wanting to try 1 more, the Mrs. tells you we must put the clothes in quarantine and it is us who must manage that .... In addition not many extra large pieces well no there are just the thin ones who play golf. We big guys just have to do the housework to exercise. I've been going there several times and always the same black faces ... Except those who sell you golf bags. They are nice. (Original) Personnel très peu sympathique. Je parle du magasin de St-Hubert. Ils t'obligent à n'essayer que 3 morceaux. Pas un seul magasin ne fait çà. Allô la pandémie...elle a le dos large. Si tu as le malheur de vouloir en essayer 1 de plus les Mme te disent on doit mettre les vêtements en quarantaine et c'est nous qui doivent gérer çà....En plus pas beaucoup de morceaux extra large bien non il y a juste les minces qui jouent au golf. Nous les grandes costaudes on n'a qu'à faire le ménage pour faire de l'exercice. Çà fait plusieurs fois que j'y vais et toujours les mêmes faces de beu...À part ceux qui te vendent des sacs de golf. Eux ils sont gentils.
Over priced with poor size selection
Good selection
I like this location of the Golf Town store. They have a excellent selection of clubs, balls, and everything you could possibly need for golf. They are one of few golf stores in Canada as well. The best part of the Golf Town store is that they sometimes have great sales, and that the store has a golf simulator to help improve your club swing/stride.
Good selection of golf items. Prices are good too.
Staff fit me for clubs and let me hit some balls. Was a great experience.
Good store , well stocked.. service was great
The test of retail is how they handle things when you have a bad experience. We had a bad experience and they were terrific. Scott the manager did everything to make the situation right and he did. We'll be back to Golf Town for our next golf purchase.
Excellent service!!!
what's the moto? Golf Town... where you can buy a better game!
Great friendly staff
(Translated) Good service and good adviser. (Original) Bon service et bon conseiller.
Great store, great staff, great selection. You need something they have it or can get it for it. Scott is amazing to deal with and help your game.
Had a great visit to the North store today. Greeted warmly before getting started with a club fitting. Spent over an hour with Evan who worked on club lie adjustment as well as changes to my swing for better overall performance results. Looking forward to trying out the changes.
Great customer service...great deals!!
The staff here are great and know what they’re talking about. Ron is an excellent example; he’s an extremely patient, knowledgeable, and friendly guy. Good club selection, good clothes, even better staff.
Great selection and helpful staff.
Great service!
They have a great selection of attire that can be worn as everyday clothes. Great service I was very impressed with the guy helping me.
good golfing equipment
They were great. The flyer was miss leading and they honoured the deal anyways.
Friendly and well informed staff.
Great store. Wish there online selection matched in store.
Always a pleasurable experience, even when spending money! Excellent customer service, the manager Jayson(?) honoured an older umbrella purchase, which folded in the wind yesterday, with a sizeable discount on a new one. Friendly and knowledgeable everyone, with great selection.
Knowledgeable and helpful
Great selection but my customer service has been very poor at this location on more than one occasion.
Good selection here. But items are in the high end in terms of price
Staff is knowledgeable and friendly
(Translated) Often it says in stock in store, once there, he tells you there is more !!! (Original) Souvent ca dit en stock en magasin,une fois rendu la,il te dise yen a plus!!!
Cool store
Very good service !
Brought my number 7 iron in for repairs, done in 5 mins. Excellent service.
Great service. Great staff. My home away from home.
Good service looking for shoes, selection of larger sizes could be much better.
Excellent customer service, particularly by the GM!
Midling selection, high prices.
Great deals & got great help.
Best golf store in town!
(Translated) Sunday February 16 11:00 a.m. Beautiful products, a physically present but mentally absent staff ... Arrived at the entrance by the cash desks ... the cashier looks at you nonchalant without saying hello. I was there 30 minutes nobody spoke to me yet ... I went there to buy me a complete set with a bag to what + \ - 1500 ... but I changed my idea by the lack of professionalism ... I buy shoes and gloves but I will not spend 1500 in this place. (Original) Dimanche le 16 février 11h00 De beaux produits, un personnel physiquement présent mais mentalement absent... Arrivé à l’entrée par les caisses... la caissière te regarde non châlente sans dire bonjour. J’ai été sur place 30 minutes personnes ne m’a adressé la parole pourtant... J’y allais pour m’acheter un set complet avec un sac a quoi +\- 1500... mais j’ai changé d’idée par la manque de professionnalisme... j’ai acheter des souliers et des gants mais je ne dépenserai pas 1500 dans cet endroit.
Went in to regrip 10 clubs. I wish they would answer their phone though. I almost didn't go here. Lot of selections. Nice staff to help.
The sevice quality is garbage. You guys could learn a few things from staff, actual kids, at Meadows golf center who are Professional, helpful and knowledgable. If you are looking for quality and good deal don't go to golf town.
I ended up watching Tiger and Phil match. Golf town set up a lounge area where patrons can seat and watch. The store provided soda, bottled water, snacks (chips and energy bars). Very accommodating. Thank you golf town (Dundas/Winston Churchill in Oakville.
Good selection good prices and the staff is very friendly
Kind of a depressing place these days. Lots of shiny new golf stuff. Employees hanging out together and not helping you. Can feel the beginning of the end. Too bad, lot of knowledgeable people work there, but they don't seem to care if you are in the store.
Open for business. They are asking customers to be responsible and do their own social distancing. With or without masks is acceptable
Great, knowledgeable staff.
Great service
This Golf Town is probably the nicest one out of all of them. When I went I found everything I needed. Didn't need any help as everything was easily findable.
Great place
The best service we have ever had at any golf store we have been to!! And.... trust me.... we have been to a lot of golf stores! Thank you Tom for taking care of us and gripping all our clubs! I'm sure I will get beat on the course now that you got all her clubs done! ???? Haha This is the only Golf Town you should be going to! Beautiful new store.
The staff was very helpful and they have very good pricing on sets of clubs. The reason for only 3 stars is the clothing. The brand name clothing feels like knock offs or something that would be sent to discount stores with defects but the pricing on them was still very overpriced.
(Translated) They have everything for the golfer. Good discounts if you follow the flyers. (Original) Ils ont tout pour le golfeur. De bons rabais si on suit les circulaires.
Great as usual. Hit on some great deals with sales that were on and added to golf accessories for the upcoming season. It's closer than you think!!
Very pleasant service
Staff not helpful. I specifically asked for help picking my clubs from two different associates. They don't seem to care. They pretty much pointed at the wall and walked. Felt a bit unwelcome to be honest
Gold stuff. Need we say more...
To busy to help my 12 yr old son buy his first set of golf clubs. Rather tell jokes, or send us around the store to find another salesman stocking shelves, and when we approached him; he was too busy also and told us to see the guy that sent us to see him. The other day my son went in to speak with someone for help about clubs the same salesman gave him an attitude. I will never return, I rather spend my money at Play it again sports across the street.
(Translated) Good good (Original) Bien bien
(Translated) .ordinary (Original) .ordinaire
All the golfing needs and a few sims to try clubs out
very helpful. Friendly staff.????
nice place to visit
Disc golf town is located in an accessible area along the Queensway. the area itself is a bit run down but there's ample parking in the inside of the store is like any other golf Town.
Great stuff but prices make it tough for me to promise a return visit unless I know of another sale going on.
(Translated) Very good service. (Original) Très bon service.
Great selection well organized and great sale going on now.
The best for equipment and accessories
These guys are a must on the golfer and friend list everything and in great taste if what golfers needs are met great prices excellent staff you won't leave empty handed to check them out see what the golfers and the game experts are talking about
The service deserves 0 stars!! They act like you're not around and pretty dismissive when trying to ask a question. The selection is good
Rude know it alls that think they know way more about golf because they work at a golf town. Listen i don't want your rude cocky fitting advice when i'm a scratch golfer. This guy was getting triggered because i know i'm not 4 degrees upright lol
(Translated) There's everything for golf, impeccable service !! (Original) Y'a tous pour le golf, service impeccable !!
Good service
Golf Town has a great selection of everything you need to feed your golf addiction, and you can usually find some good stuff on sale. They have their ownership problems sorted out now so I don't think it's risky to shop there. Only downside I find is their clothes are quite expensive.
Good selection. Helpful staff.
Overall good. Would have been better if the salesman was more knowledgable or at leas more aware what my specific needs were and made more suggestions to meet them and give me the best possible advice to be as economic as possible. Everyone needs to feel he's getting bargain though i AM hsppy with the deal i did get. But that was mostly because my shopping friend was looking out for me and pointed out some good deals
(Translated) Excellent customer service (Original) Excellent service à la clientèle
Went there earlier today to try out the new SIM and Maverick drivers . Matt helped me with the same. What an amazing guy ... great customer service and some solid swing tips ... added 30 yards to my drive right there ... from 245 to around 275 yards with an effortless tweak to my current swing... Thanks Matt!!
Best place for Golf gear
I was in to buy some new golf shirts and needed help with the sizes for my wife. Alina was more than helpful and her positive attitude was also appreciated. Great experience overall and will be going back when I need anything golf related.
Great selection
(Translated) Impeccable customer service! Super courteous employees and know their products very well. Nice variety for all tastes. Clean store. I recommend 100%. (Original) Service à la clientèle impecable ! Employés super courtois et connaient tres bien leurs produits. Belle variété pour tous les goûts. Magasin propre. Je recommande a 100%.
Probably the worst golftown I’ve ever been to. Coming from Edmonton & Kelowna, the Langley one is pure awful. There were lots of staff around, none of them available to help. I had to walk around holding a shoe looking for someone, only to find them all hiding in the corner chatting and on their phones. Each staff member was incredibly young and obviously not very knowledable in golf. They were out of stock of the shoes I wanted and tried to sell me on a different shoe and was quite arrogant when I didn’t notice the “6/8” written in red pen on the price tag; this was clearly to indicate they only sizes they carried. The young kid was naive to the fact that I might actually have a lot of golf experience and was looking for a higher end shoe for a reason, he talked as if I may not have any golf experience. Besides that the store is messy, staff are incredibly unfriendly and unhelpful. The women’s section is extremely poor and they have only a small handful of horrible items. Moral is , buy online or go somewhere else. Langley golftown is one I’d happily never go to again.
(Translated) Nice space for golfer. Lots of products. Space to try the sticks. (Original) Bel espace pour golfeur. Beaucoup de produits. Espace pour essayer les bâtons.
Great selection & price.
I went to golf town on Remembrance Day and it was entirely empty. I walked in and spoke with 'Manager' Todd about the different lofts of wedges, and how i would like to tighten up the spaces between my existing setup (he was standing around, practicing his putting at the time) He was knowledgeable and i grabbed a few to try out.. Another sales associate taped them up for me, along with a 3 wood that I was considering as well. After about 15-20 minutes of trying all the clubs, i asked if i could go get my clubs to make a comparison (As the store was empty, along with three other hitting bays beside me). Shortly after I returned, the sales guy completely changed his tune, and told me I couldn't be there all day... this caught me off-guard so I asked him why he said this... He mentioned his boss was upset that i was a 'test-pilot' (when in actuality I was about to spend $500 on the aforementioned clubs). I went over to Todd's little office and confronted him, to which he defended his stance and told me if I wanted to hit balls all day i should rent a simulator... So, I walked out and I won't support that store in the future... Hopefully the lifetime value of an avid golfer was worth the middle-management power struggle, Todd. Oh, and if you're going to play big-boy on campus, at least have the balls to confront me in the store yourself! Hahaha.
Decent service. The last time I was in a golf store it was in the states, at the PGA store in Scottsdale, Arizona. The service at the PGA store was miles better. The service at Golf Town was still decent. It was disappointing that the machine didn't register the majority of shots. Got a good deal on a set of Taylormade M2 irons, but purchased them online because the store only had the floor demo day set left. They wouldn't provide any sort of discount, so I decided to purchase them online for a brand new set for the same price.
(Translated) It's cold (Original) C'EST froid
Lots of selection Pretty expensive tho But they are always willing to help
All the newest fashions and equipment.
(Translated) Excellent choice, the employees who approached me were friendly. (Original) Excellent choix, les employés qui m'ont abordé étaient sympathiques.
Everything golf.
What a great store! Tons and tons of golf stuff and the most friendly and helpful staff.
I’m very new to golf and maybe it shows? I waited about 10 minutes for someone to talk to. I was ignored by no less than three employees, before I went to the front counter to ask for help. I was told to wait as they were busy with another customer. I waited another 10 minutes, but not one employee even approached me. Overall a very bad customer experience.
The staff are very helpful and friendly! They know their stuff and even took the time to say hi as I walked in the door. Great selection!
(Translated) Great choices, great items! Everyone for everyone! (Original) Beaux choix, beaux items! De tous pour tous !
Very helpful staff. I have been here several times, and I never feel pressured to buy anything. The selection of club head covers isn't very good, however the staff was able to find what I was looking for in their computer.
(Translated) Attentive, competent and courteous staff (Original) Personnel attentif, compétent et courtois
Driving range training facility is great
(Translated) PAY ATTENTION !!!!! Very bad experience. Pay for a product never delivered and they refuse to replace the product or issue a refund. Say they can't do anything because according to their file the product has been delivered. Never again GOLFTOWN :( (Original) FAITES ATTENTION !!!!! Très mauvaise expérience. Payer pour un produit jamais livré et ils refusent de remplacer le produit ou effectuer un remboursement. Disent qu'ils ne peuvent rien faire car selon leur dossier le produit a été livré. Plus jamais GOLFTOWN :(
Great selection and service plus a good selection of clothing on clearance.
Friendly staff. Best selection in Toronto.
LEARN HOW TO PICK UP THE PHONE!!
Always find something cool
They gave me a great service on a warranty and they sometimes have very good sales ,i grabbed a nice titleist driver at a great price
The staff were able to accommodate a quick repair when I needed it in a hurry. Very good service.
All your golfing needs. I always seem to go when it's busy. Very helpful staff.
(Translated) Very nice inventory. But quite expensive, even on sale. (Original) Très bel inventaire. Mais assez coûteux, même en solde.
Great selection of everything you need for golf.
(Translated) Real professional (Original) De vrai professionnel
They are too expensive......please have more sales.
(Translated) Always nice to walk through these stores, unfortunately they are still quite expensive (Original) Toujours agréable de se balader dans ces magasins, malheureusement ils sont toujours assez chers
Everything you need, including helpful staff, for your time on the course.
Prices are high, I was looking for a golf bag and balls. Ended up picking them up at winners next door for a fraction of the price.
Re-gripping my putter. Good advice. Quick service. Hope I do it justice.
The old sales rep who was helping fit me for a driver was rude. He also had zero knowledge of the driver or how to set it up. I ask for it set in the upright position and he proceeded to tell me there was no such thing until I showed him.
(Translated) Good service and good advice (Original) Bon service et bons conseils
Super service!
Nice
Always get attitude everytime I come to this location. These middle aged, older men are always speaking like they’re better then everyone else. Of course until I actually purchase a product do they turn nice. Like I’m driving the extra 15 to the other golf town ????
Awesome as always and they price matched Amazon
Jill did a great job helping me out. Rest of the staff was wonderfully nice as well. Good selection of stuff. Need some 13.5 size shoes though!
Our family has been an active customer since Covid. We introduced golf to our children by getting them each sets. I recently got a hip replacement and came in for a new set of first time clubs. The price tag was a bit steep for my liking for a first set of clubs, so I asked if I could get a discount for being a repeat customer. I always consider a repeat customer a good customer. With no hesitation at all the employee went and asked the manager and 15% off I was given. This saved me $135. The cash clerk recognized me when I came up to pay, as detailed as my recent purchase. I felt welcome in Golf Town. I’d love to see more incentives for my journey. Thanks Golf Town! Customer Service at its best.
Always great service here....Dennis is very knowledgeable and gives great service...and advice.
Getting very nervous these guys will be gone soon. Less variety every time I go in. Less staff. Less helpful. Only thing there's more of is higher prices.
Great place
Great selections but has gotten pricy over the years. Golf courses tend to be cheaper for apparel but have less selection
Very well organized and displayed. Great staff.
Everything a golfer need is here.
(Translated) Good advice tailored to the demands and needs of the client. (Original) Bons conseils adaptés aux demandes et besoins du client.
(Translated) Super service received during the acquisition of the golf set to my father! (Original) Super service recu lors de l'acquisition de l'ensemble de golf a mon pere!
Perfect equipment, perfect service! I would always recommend to a friend.
Great service and selection of men's golf attire and equipment but need to improve on women's selection
Great to buy clubs from, but my after purchase service has been not ideal. They have had my club for repair for over a month, and I have called three times and come into the shop once to check on it and no one can give me an answer. If it’s not warranty, I said I still need it fixed regardless so let’s get it done. My last visit three days ago, I saw my club still in pieces and left a message the repair man can give me a call when he’s in. Still nothing.
Friendly and helpful staff. Good knowledge of products that I was interested in. Easy access to parking.
Great customer service here! The west end location could not order a club for us, gave these guys a call to see if they could and had everything ready to order less than 10 minutes after arriving. Nothing but great service everytime we come to stock up as well!
Great selection and extremely knowledgeable staff that are very helpful and never try to up sell.
Went if for a club fitting Feb 7, Mark was excellent. Bought a set of Cobra irons, told they would be here Feb 21, then told by Feb 28 now told sometime between Mar 5 and 16. Going for a refund and somewhere else for new clubs
Terrible Service. Got a smile and a greeting from the checkout girl. The men on the floor saw me waiting at the pro shop and couldn't be bothered to come over right away. …
Great store
Who doesn't like golf
(Translated) Chic, the choice very good and the service too. Several large-scale brands. (Original) Chic, le choix très bien et le service aussi. Plusieurs marques de grande envergure.
Great location. Manager was very nice and offered help finding the right push cart.
Love the store they have great selection but the staff seems uninformed
Very helpful, provided good advice
Knowledgeable friendly helpful staff, great selection of current and past year equipment.
Very helpful staff and great variety of shirts and pants. Even got a free Nike hat on promotion.
My favorite place :)
Just bad customer service. Went to check out a couple wedges/iron sets. While handling the two clubs was first told by a staff member to not to put the club on the ground (which I hadn’t done), then was told by another sales rep to limit handling of clubs (less than 1 minute apart) because they would have to sanitize them which I understood given the current situation. However the manner in which I was told/back to back comments made by the staff a girl and older gentleman turned me off from purchasing the clubs from this store. Decided to go to the Golf Town on Ira Needles right after and bought both wedge/iron set from there and staff were amazing at that store even during these COVID times.
It has been busy the last few visits, but despite that they managed to get my clubs done quickly and provide good service.
I love golf town! Great golf sports wear and looks great for work! ????
(Translated) Good service (Original) Bon service
Helpful staff, good selection, prices can be decent
Decent
It's ok but prices are a little high
Was in and out fast when I ordered on line very happy with the service
Want to get a shaft pull done on a weekend. Forget it, the only guy that knows how to do it is away until mid week they said. Train another person maybe?????? Well DUH!
Overpriced
Go to shop for golf equipment and testing a club when upgrading them. Had my club fitting for done by Golf Town for both irons n drivers. Service was very professional and everything was thoroughly explained. Have often gone back for other things. Would highly recommend.
Great experience at this location
Manager Steve, was very professional and, really helpful. The person who helped me was really knowledgeable, and professional as well.(sorry forgot your name) He answered all my questions in helping me choose the correct driver. Thanks!
No greeting on arrival, browsed for 15 min looking for golf bags, no assistance. Nobody said goodbye when I left.. Too bad. Store was empty too
Good customer service. Very knowledgeable as well.
Excellent service! Dylan was able to assist me with customizing the Taylormade irons that best fit my swing. Would definitely recommend ordering your clubs from this Golftown branch.
Absolute worst customer service I’ve ever experienced.. went in to try and trade in my old driver and woods and to get fitted with a new set and not one person would help me out. I stood by the ranges for a half hour to try and get a fitting done and it was like I wasn’t even there. Maybe should’ve been wearing my Sunday red so someone would pay attention. Not sure what everyone’s deal is acting like they are this superior being because they work at a golf town.. Anyways, very poor experience, if I could put it at negative stars I would, hopefully the next golf town I go to will have some better workers because that was brutal.
No greeting on arrival.... Had a couple grand in my pocket and was expecting to walk out with a new set of irons and a putter. Looked around for 30 min at irons, no assistance at all, not even a hello. So i left, and nobody said goodbye when walking out.... what a poorly managed store!
Can’t go wrong shopping here. They have everything you could want for golf. Brand new clothing and clubs and lots of sales. The staff is courteous and knowledgeable. Club cutting and re gripping is quick and painless.
helpful staff and good prices for good products
Seems like the prices have gone up and the staff is not as knowledgeable as before , customer service is not at existent with some staff members !
(Translated) Me, I liked trying drivers. My wife was very disappointed with the choice of clothes: disheveled and expensive. Nice staff but not enough. Nobody helped my wife the 50 minutes she searched for and tried golf clothes. Good choice of equipment, though. (Original) Moi, j'ai bien aimé essayer des drivers. Ma femme a été très déçue du choix de vêtements : déparreillés et chers. Personnel gentil mais en nombre insuffisant. Personne n'a aidé mon épouse les 50 minutes durant lesquelles elle a cherché et essayé des vêtements de golf. Bon choix d'équipement, cependant.
Very good customer service
Always a great experience here. Stay is very friendly.
bought what i want!
I went to this store at 4:30PM on Saturday June 30th 2018 as I needed to by a putter. I had just returned from a golf trip only to take the clubs out of my travel bag and find the putter head snapped off. I ran up to this location because I have to golf in the morning. I was going to try out a couple different putters and get back to my Saturday. Simple stuff right? Not at this Golftown. First off, the store was a ghost town. I could see 5-6 employees from where I stood but not a single person came over to help. A couple of putters I wanted were on the top shelf. There was and old fella practicing his putting on the green and he was using the only two golf balls that this store had out for customers so I was left standing there with a couple of putters that I couldn’t try. I waited, I looked through every option but the old fella was inside from the heat and going no where so I decided to walk around the store with the hopes of finding someone to help. Instead what I found was the employees hanging out in groups talking to each other. One associate was practicing his back swing near the putting green and a group of three ladies were mingling at the cash chatting away and laughing. My wife and walked back to the putting green right by the back swing practice associate and after five minutes he put his club back and walked over to the old fella and asked him if he needed anything. He did not. Unbelievably he turn and went back to grab another golf club and getting back to practice. This was an older gentlemen, not a teenager. Someone who should know better. Having witnessed this I felt as though they were purposely trying not help, they did not want to work or help or make a sale. They just wanted to collect a pay check with as little effort possible. Quite frankly, this is the worst retail experience I have ever had in my life. On the good news front, I check the pricing for the putter I wanted on Amazon and it’s 15% cheaper than the store. I don’t know who manages the store but I am quite sure that this location or all of Golftown will be out of business soon and quite frankly they deserve it.
Slow getting service but the people were very helpful
The staff that helped us find what we were looking for were very helpful and informative. Even better, the golf club was on sale so we were able to buy a few extra things!
Plethora of golfing equipment and three simulators for practice. Awesome
Some of, if not the best service ive had at a golf town. Was not sure what kind of putter I was looking for and the expert at golf town was patient and very knowledgeable in their craft. Learned alot and am super confident with my purchase. Definently one of the best!
Great assortment, very expensive
Assistant Manager Gord got extremely defensive when I asked if they would price match a Bushnell Rangefinder that Costco had for $80 less. His excuse was because it was an online price, they weren’t obligated to match the price. When I questioned where that stipulation was posted, he basically started yelling at me at the front counter. Disaapointing considering I spent over $600 on a new driver there 2 weeks ago and $300 on apparel the following week. Employees don’t seem to be to concerned with customer service as my daughter and I were ignored for a good 20 mins before I could even speak to anyone and it was not overly busy. Golf Town: give me a shout and we can discuss further if you care about your consumers. Otherwise this post can stay right here as a buyer beware.
Other than clearance, do the clubs ever go on sale?
(Translated) A lot of choices (Original) Beaucoup de choix
Had what I needed but had to drive 25 min to get there.Need a closer store to Brampton
Went to this Kitchener store on Fairway for the first time last month and dealt with Shawn who served me and was extremely pleasant and helpful. It was a Friday afternoon and very busy but I was very satisfied with my overall experience. Then today, I again had the pleasure of dealing with Andrew Hughes who I believe is a Manager there and was also extremely satisfied with his handling of my problem. There had been an error on a refund which one of the cashiers had made which I only noticed once I received my statement. After all this time, ( apprx 7 weeks had passed) I figured I was out of luck, but low and behold, Andrew investigated while he was on the phone with me and my refund was settled right away. The service I received from both of these gentlemen was more than I could have asked for...cudo,s to both. Only sorry I didn't get Shawn,s last name. I have dealt with GOLFTOWN in other locations and had good service there as well but this one outshines them all....THANK YOU BOTH..... NO I,m not a relative or a friend, just a person who appreciates good service especially when it goes beyond my expectations. SIGNED J D Doucet
(Translated) Fast service (Original) Service rapide
(Translated) Good service (Original) Bon service
(Translated) Good service (Original) Bon service
Great place for golf equipment with knowledge staff
Pretty pathetic customer service. I emailed over a week ago about Golf Town honoring a price from a daily deal and still have received no response. Even if the answer was no, I would of appreciated someone contacting me back. For such a large company this is terrible client service.
Not one to write reviews but each experience here had been worse than the last, the past three trips have left me with a bitter taste unsure of why I keep coming back. I used to think it was worth making the effort to shop local rather than online but this time I’ve had enough. Not sure what is wrong with management here but typically staff attitude start from the top, and whoever is running this store must have an awful attitude. No such thing as “have a nice day” or going out of your way in the slightest for customers. It’s experiences like this that help me enjoy the online shopping more and more. Last time I’ll be shopping here. Nothing like dropping a couple of grand to be snubbed and treated disrespectfully every time I visit or ask a question.
Took advantage of their grip sale. Strong covid protocol. This good boy wouldn't let his owner sink his putts.
Friendly and an open environment.
Look, I hate to make this my focus, but the washroom here is WAY BETTER than at that gym next door. Believe me. Okay, and I do buy stuff when I go here, partly out of gratitude for their clean facility, and also because they really have some great products in this store!
(Translated) Absolutely mediocre service. A Sunday before noon Mother's Day and only two sellers for all the store and no one in the shoe department. The lady in charge of fitting rooms had to "help us" and she knew absolutely nothing. In addition, no inventory for shoes registered novelty. I will definitely go somewhere else next time. (Original) Service absolument médiocre. Un dimanche avant midi de fete des mères et seulement deux vendeurs pour tous le magasin et personne dans le rayon des souliers. La dame qui s’occupe des cabines d’essayage a dû nous « aider » et elle ne connaissait absolument rien. De plus, aucun inventaire pour des souliers inscrits en nouveauté. J’irai définitivement ailleurs la prochaine fois.
Great store with awesome staff, very knowledgeable and helpful.
Store is good staff is good website is of no use products on sale always out of stock should work together with the preowned stock so you could buy and trade in through the store
Big store with a wide selection of everything you need.
Decent customer service. Not a big selection for smallwares. Putters are over priced. Knowledgeable staff.
Our experience in your store was one of patients and care. The service we got from all of your staff was beyond our expectations. Thank you for all the time you spent with us. The selection of different products can’t be beat. Will definitely recommend your store and continue to “just stop in for a look”.
I'd give it 5 stars if they carried Srixon golf bags
Single star rating for one very simple reason , they are the WORST location to get ahold of. After 10+ failed attempts I contacted the Waterloo location. Not only did they pick up immediately with fantastic customer service but they also accommodated for me and held a club for an extended period. I felt that would not have been the case at the Kitchener location , even of you could get ahold of them. Customer service is hurting at times in Kitchener
(Translated) Very good choice for golf (Original) Très bon choix pour le golf
Staff were great, very helpful. I recommend this location.
Very helpful take the time to get you want your are looking for
Couldnt put a grip on a shaft without the head? really? Laziness at its finest
Great customer service here, only one I go to and there are two other golf towns closer
Very helpful staff
Great service and selection.
I've yet to use the practice bays but their regripping service was great. Got some of my clubs done right in front of me. Quite decent sales that happen often. Hopefully one day I can actually afford my first set of new clubs. One day...
(Translated) Always very pleasant to see the new arrivals and new arrivals. The many specials I recommend it to you (Original) Toujour très agréable voir les nouveautés les nouveau arrivages et. Les nombreux spéciaux j vous le recommande
Still like the place, but since their money problems, they seemed to have raised prices and I can get the same clubs online for less. The service, as always was excellent.
Stuffy
(Translated) Spent over 30 minutes in store staring at clerks for assistance. No one said hello to me, no one offered to help me. Miserable service. It's a shame because there is a great selection. (Original) Passé plus de 30 minutes en magasin à fixer les commis pour avoir de l’aide. Personne ne m’a dit bonjour, personne n’a proposé de m’aider. Un service misérable. C’est dommage parce qu’il y a une belle sélection.
It's pretty good
I was show shopping and Joshua, who was in training, was very helpful!
(Translated) Good service and advice (Original) Bon service et conseil
(Translated) Good (Original) Bien
Good selection. Knowledgeable staff
Went in to get a an iron reshafted for the first time and was very disappointed with the service. I thought I would be a little bit more involved in the selection process but both the shaft and grip were selected for me and I was handed the bill. There was no information provided on the product I was paying for whatsoever. Not to mention I never received a call or any sort of notification that the club was ready for pickup. Will avoid this location in the future
(Translated) Ridiculously high prices and very magical marde staff. This is certainly not how we will develop golf for young people. (Original) Prix ridiculement élevés et personnel très mageux de marde. Ce n'est sûrement pas de cette façon que l'on va développer le golf auprès des jeunes.
Good selection of putters
If you can afford to shop here you should just donate to charity.
Awesome selection and always good deals to be had. My wallet might disagree with my life choices though.
Great selection! Staff are always so friendly and helpful.
(Translated) A lot of choices (Original) Beaucoup de choix
Good service
Got some tees here
Went in to exchange an XL sweater for an XXL sweater with a gift receipt. Was informed the sweater was now cheaper but they could only offer a straight up exchange. Asked for a gift card for the full value of the purchase. “Manager” Eldon said it wasn’t their policy and the original purchaser would have to return the sweater. What good is a gift receipt if you cannot return for the value purchased? Inexperienced staff that wasted my time by not knowing the company policies.
Good pro shop guys,
Lisa ' Longball' clinic was great!
I was there in February and the staff was really helpfull. They even helped me pick out my cobra F6 golf set. Thanks for all your help.
I found an ad from Sportcheck for Taylormade M1 irons for $611 dollars. Having been a long time customer of Golftown, I phoned them and asked if the price match local competitors. The salesperson told me they did and I told him of the ad and the price. He put me on hold and checked with his manager. When he got back on the phone he told me they would match as long as I can prove the competitors price with an ad. He also confirmed they had the set I wanted. I then drove there and showed the ad to a salesperson who confirmed it. He then came back after speaking with someone else and told me the price was too good and they would not honor the price match. When I complained they didn't seem to care. Got to love a company that advertises price matching, but fails to honor it when they feel it's too low. Poor ethics, poor customer relations. I will be buying from their competitors from now on.
Very helpful.
Friendly staff and amazing service Look for devon there he is so nice guy Also the other staff is friendly too I only shop at this location One in heartland location is unfriendly
So much golf equipment & clothing & everything else golf it's awesome! Huge store lots of room to explore. Lots of rooms for trying new clubs & irons. Lots of helpful sales people. Nice place!
Outlet of golf town. Friendly and knowledgeable staff. Will take the time to help you select what you want.
Friendly staff, large selection of clubs. Good test/demo set up. Okay prices, not great.
I went to this location today fully expecting to have my entire set re-gripped, spending over $200 dollars. I stood by the club grips looking for over 20 minutes, and the only time somebody talked to me was when a manager asked me if I needed help, just pointed across the room at the grips and told me one of the other people (some teenage employees) would help me. They walked back and forth by me 4 or 5 times talking about their golf scores and ignored me. That’s when I left. I won’t be going back to this location, horrible service.
Awesome service. Knowledgeable staff.
Good service
Everything you need for golf.
(Translated) Best Golf Town. A lot of choices. (Original) Best Golf Town. Beaucoup de choix.
If golf is your thing you'll be in heaven
Got some clubs regripped. New grips didn’t work for me, so I brought them back and they redid them without charge and even refunded some money as I chose some grips that were a bit cheaper. My expectations were exceeded! Thanks Madison!
Walked in and walked out 5 min later with a regripped putter
Fast service regripping my driver. Thanks
(Translated) Excellent service from the entire team. (Original) Excellent service de la part de toute l'équipe.
A little pricey but usually has everything that I am looking for. Staff is friendly and helpful for the most part. It is my first stop when needing something.
No more smoking deals!
Much the same as all of the other golf town stores. Large selection of clubs, ball equipment, a couple of simulators and a pretty good repair shop.
(Translated) Very good staff and good service (Original) Très bon personnel et bon service
Great customer service. Clean and organized store
Excellent customer service! Went in to buy replacement spikes and the rep took the time to make sure I bought the right style and then another one came over to change out. Great job, will definitely recommend.
If you have 30 min to spare on a Tuesday afternoon try giving this store a call and see how many times you need to call back before somebody actually picks up.
Good selection of golf equipment and very friendly and helpful staff.
Took my clubs here on a Tuesday to get re-shafted and was told they'd be ready Thursday, but "for sure by Friday" after I told them I was playing a round Friday night. Go to pick them up Friday afternoon, and they hadn't even been started - taken apart though, so I couldn't even take my clubs on their old shafts to play my tee time in 2 hours because of course. Have to cancel my tee time...thanks, Golf Town. I wish I had more hands, so I could give this place 4 thumbs down. Garbage
Best store for golf stuff
Love the staff here. They are so knowledgeable and helpful
Good if you're looking for new clubs, but never get used ones there.
Staff seem to ignore you which I honestly don't mind but sometimes I've had to wander around to find someone to help me.
When it comes to world class service they don't have one. I have to say after going to three location, I realized their service is sub par. As a business owner, you always want faces that represent your company, to be friendly and make the place inviting. They seem to have missed a lesson on client and customer service. After waiting for over 30 min at both locations to speak with someone and get an advice, it appeared to be a bother, a downright interruption to their daily activity to sell me clubs. The worst service I have ever experienced. Will never look in there again. Go to a range or an actual golf club and buy what you need cause they want your service. Shame.
walked in to see how long to regrip a club the older gentleman said 10 minutes great service he was very very helpful and super knowledgeable very happy
Went and bought a driver test it out guys are where super helpful fix my club up walked out happy on my way to the course
Went in to exchange a gifted pair of shoes for a different size. The greeter seemed confused about having to greet someone, and directed me to the sales counter. The sales counter personnel told me to find the correct size and bring them up. I've never shopped here before and didn't know where to find them, so I wandered off looking around. There were at least 4 other employees near the till and no customers, but not one offered to help me find them. I eventually did find them and dug through the boxes looking for my size. I tried a few pairs on and figured out the size that was right, but I couldn't find the same color. I had been there for nearly 30 minutes at this point but still no one had offered to help. I brought the new shoes back to the till to ask if they had them in black. The cashier looked annoyed and told me to ask 'the guy in shoes.' I told him there was no one in shoes. After insisting, the cashier reluctantly accompanied me back to the shoe section (there were still no other customers waiting at the till). He checked the back and told me he didn't have them in black, I asked if he could check other stores. He seemed annoyed at this request, but did so. There were none in Edmonton, so I asked if they could be ordered. They are discontinued, so I asked for a refund on the original pair instead. I would have looked for other styles or brands of shoe, but I didn't feel like being left to fend for myself for another hour. I didn't feel welcome or valued by the staff and I didn't end up getting what I came for. Wouldn't ever return. If I could rate it zero I would.
Worst customer experience. Dropped a club of 2 months ago to get fixed and still haven’t heard back. Figure it out
(Translated) Nice choice of golf products. Quite expensive. (Original) Beau choix de produits de golf. Assez dispendieux.
(Translated) The staff is not bad but there are a couple who are very cold and incompetent. The prices given for exchanges are ridiculous and that is laughing at the consumer. Since the departure of John no way to complete reasonable exchanges even if our exchanges are almost new. To avoid. (Original) Le personnel n'est pas si mal mais il y en a une couple qui sont très froid et incompétent. Les prix donné pour les échanges sont ridicule et c'est rire du consommateur. Depuis le départ de John pas moyen de compléter des échanges raisonnable même si nos échanges sont presque neufs. A éviter.
Friendly staff. Lots of inventory.
Purchased a iron set and driver from Kitchener Golftown. Paul was instrumental in making sure I tried each available set and club in my price range. The best retail experience I've ever had!
Great knowledgeable staff.
Expensive
Found what I was looking for, service was great when asked for. No one asking if we needed help was good. Cash out lady was great.
There ad said they take trade ins but only there St,Catherine's location.
Great place and friendly staff . Amazing selection and customer service
Poor customer service.
Awesome selection and staff is very knowledgeable and willing to help. Simulators and one on one help really help make sure your making the right choice.
(Translated) A lot of choices. (Original) Beaucoup de choix.
Very helpful staff, great experience for a novice golfer.
The lady who helped me out in the shoe department was super friendly and helpful.
Friendly staff. Great selection!!!
Well where do I start? 2 months ago I dropped off my club to get refurbished & the employee who was dealing with me seemed disinterested it our whole conversation. When I finally was able to make back into the store ( a few months later ) the employee (different sales associate) also seemed like I was interrupting him and again no eye contact or any other body sign that could possibly show that my business was valued .When asked why didn’t I receive a call? The answer was we don’t phone... Again terrible bedside manner! I have been into the establishment 3 times over the years & each time has been a terrible experience with employees who don’t seem to have people skills. I’m not sure of the hiring process used but as a manager myself the sales team and their code of conduct reflects back on us and now more then every people have a choice where to spend their money. Online is growing and the employees need to realize that without customers they have no jobs... maybe a sales program?Sorry to say but I won’t be back.
An excellent store. Large, bright with a great selection !
Great selection, and knowledgeable help.
Found a great deal on 2 new golf shirts!
So I went in looking at upgrading my clubs. Figured 2000$ was my limit. So I came to the langley store and to my surprise after walking around pretty much looking at every set being in there almost 40 minutes ... not one associate even acknowledged I was there. So for me it's no star due to no service. My money is no good here.
Great selection with a very helpful staff.
Terrible staffs and manager.
As someone who takes their golf very seriously I can that there are very knowledgeable staff at this location. Extremely helpful.
We all know managers are hired because part of their job is to communicate and connect with customers, though at Golf town heartland the manager (I did not get to catch her name) she had short blond hair, she appeared old probably in her 50s, was rude, disrespectful and absolutely not a people person. She needs to work on communication skills, in fact everything in general as she can't do her job correctly. On the bright side I believe the store manager was incredibly good at his job was able to help me and get what I needed, that is an example of a manager that knows HOW to do his job. Also there was a brown girl in the front who was super friendly, informative, helped me and made my experience at golf town much better.
(Translated) Cheapest golf set in store in stoke $ 1,450 (Original) Ensemble de golf le moins cher en magazin en stoke 1450$
Surprisingly Good
I will rate a 4 could of been 5 ..I know I was late in there store the employee was helping and doing a very good job until your manger came up and said in rude manner we a trying to close total under stand I said sorry three time did not seem to matter to him a tall we can blame covid sorry am a gentleman of about 62 years old...on the old we appceate busy eveb6if it keep us late ..not this new generation..that's how I feel your I gave a 4 ...PS at spend a lot of money at yours over the years tonight I spend over 300.00 dollars in 5 or 6 min and rushed ..thank you..
Sales staff not interested in helping us with our golf needs
(Translated) No service, not even hello If you can go elsewhere do not hesitate (Original) Aucun service, même pas de bonjour Si vous pouvez aller ailleurs n'hésitez pas
(Translated) Good qualified staff. Many products offered, diversified. (Original) Bon personnel qualifié. Beaucoup de produits offerts, diversifiés.
(Translated) What a beautiful thing (Original) Que de belle chose
Must be a good game for sale in here, right?
I had an amazing experience definitely going back. They always have sales going on. And everyone was really friendly. They checked up on you but never hovered. It was great
Why isn’t this place very welcoming? I never feel comfortable in this store.
(Translated) Very good personal service, welcoming, courteous (Original) Très bon service personnel accueillent, courtois
(Translated) I am very satisfied with the service, I was replaced with a defective putter without problem. thanks to the people in the repair department Daniel (Original) Je suis très satisfait du service, on m'a remplacé un putter défectueux sans problème. merci au gens du département de réparation Daniel
Big thanks to Todd and the awesome service provided with my new setup! He took the time to walk me through all my options and what worked best for my swing. Played 18 yesterday and couldn’t be more happy with the immediate improvements in my game. Thanks again.
Super staff .
Great customer service
Great service, grip change was done while I waited.
Ordered one item online but was sent a wrong one. Returned it to this store. Edwin helped me out. The right one was sent to my house quickly. 5 stars for Edwin and his store.
Clean and very organized. Great place to shop
Sadly only a 2 for a store I use to like but sadly they are not very good with the curbside service. I visited their website, products are available. Called the store to find out what their turn around time is for online order to curbside pick up. The gentleman on the phone stated very confidently " Oh gosh, it will be ready in an hour " This was important to me as I have a round of golf tomorrow and wanted to know if what I bought would be able to be used. With his confidence now in me, I went back to the website, assured the items were available at the location I was buying from, and placed my order. That was at 11:30am. It's now 3:30pm and the store closes at 5 and is closed tomorrow for the holiday Monday. Just be honest, we can handle not getting items super fast. But don't tell your customers one thing just to have them commit to sales. Because as for my experience today. You can take their time lines with a grain of salt. Which again is sad as this is where I bought my SIM, my irons and pretty much all my gear. Update: Tuesday, 5 mins to 5pm. Still no email, still no information on items I have ALREADY paid for... So not only did it not take " an hour " it didn't take one day, or two days and they have my funds while I have no product to show for it... As you can see Golf Town has reached out to me to reply to them. I did, also no reply. Sorry for the novel guys, but we will never get good customer service if we don't hold bad customer service accountable. So, for your future notice, if you need gear, driver, clubs, balls, Ect. Order it a few weeks before you play or save buying anything till these guys are open for in store. Because believe me, the hassle is not worth it when all your trying to do is give a location money... PS: I would be happy to edit this score to something that more reflects the sales experience I have had IN your shop. But currently the lack of communication on paid for good has it at a 2.
Nice place and good stock. Customer service is weak. Pricing is like they have a monopoly, which they do in the GTA.
Its a toy store for us golfers.
Good for golf stuff!
The Manager Scott was very helpful. Great guy, great personality. Thank you Scott!
3 stars is for the Golf Town (you guys are monopolized the market), 0 star for the staff. Huge attitude problems, it won't hurt to answer a few questions. If I've known everything, I would have bought stuff online!!!
Very knowledgeable staff, excellent technical golf club repair guy. (Forgot his name ) Good deals to be had if you take your time!
Has ok selection but is seriously overpriced.
Staff are highly knowledgeable and very helpful. Sales deals are great!
The manager there named Stu is very unfriendly. He thinks hes god and owns the store and the property its built on. He kicked me outta the store cuz i was "in there too long" so i went over to another location and bought from there.
A manager took the time.to explain where the taxes were when I returned a club. Would have been far easier if I just could have seen it on the receipt. Help him out so he doesnt have to explain it everytime. I appreciated his detailed explanation and time he spent with me. He was great.
Got to try some drivers, good service. It was busy that evening. Great sales all around.
Was not satisfied had poor sevice when buying a club 3 sales people were more interested in talking than helping me trying out a new club
They were busy, but the sales rep still made time to make sure we felt heard and got the right set of clubs. Really impressed with the service.
(Translated) Welcome and management of restrictions. (Original) Bon accueil et gestion des restrictions.
The staff was friendly & helpful
Great store
The rating is for one of the managers. I wish I got a name. The store itself is satisfactory. I had the soles on a pair of the Adidas crossknit 3.0 shoes start to delaminate at the heel on roughly the fifth time wearing them. The manager pulled my receipt from their system and accepted them as an exchange. Great! When I picked out a new pair of shoes, and grabbed two other items while there (now spending roughly $65 more than my original purchase, which I'm sure they're just going to get replaced under manufacturer defect) and got up to pay he then decided it was an appropriate time to explain to me how I caused the delamination by 'stepping off' the shoes and catching the sole. Beyond the fact there's no way that's the case, I'm baffled he felt the front desk, in front of other customers and his staff as I'm spending more money to be the right time to explain to me how I wrecked the shoes.
Very helpful and well informed employees for all your golfing needs.
Get sale on right now. 60% off some of the stuff.
Good
(Translated) Nice staff (Original) Personnel gentil
Very knowledgeable and friendly
Bought a “brand new” sim max, took out to range once and there’s a rattle in the head. Took it in and store manager wants to swap for me, great. Passes me a scratched and and marked face driver “new” so now they don’t have any of that exact driver so now I must wait 4+ weeks or knows how long!!!to get a replacement, just in time for winter! Thanks golf town! Never again. Manager even said they will prob give me newest model… so why can’t you guys just do that?! Pay $450 for a driver on sale. Maybe have demo models for clubs instead of letting these hacks mar up all the clubs. Some of us can actually hit it where we are supposed to.
Great people. Great selection and service.
I ordered clubs online on July 1, 2020. Golftown retrieved the payment from my account on July 6th. The clubs have still not arrived over 1 month later. Golftown has done very little if anything to try to accommodate this error. I understand that it is UPS that has lost the clubs and not Golftown. But Golftown has not offered to ship a new set and cancel the old order. No rebates, gift cards or anything to make up for this delay has been offered. It is frustrating because the Canadian golf season is so short and not having the clubs to play golf for at least one month in the short summer has been aggravating. After receiving payment it had been difficult to get help with this issue at all. Despite my patience and many calls to Golftown, there is very little communication back to me and seemingly no one actively trying to resolve this problem.
Good place to test and buy clubs.
Nice clearance sales hota wedge for practically half!!!
I have had nothing but great experiences from this store and its staff...I recently had an issue with my Taylormade M3 driver that i purchased from them in December of last year. The bottom crown of the driver started to show a slight stress fracture as a manufacture defect, as soon as i bright it in the General Manager of the store took my driver and said just wait here ill take care of it. In no time he had called Taylormade directly while i waited and they gave me the option to replace it with another M3 or a Brand new M5 driver at no cost. I know Taylormade did their part in this as they are a company that stands behind their product and honors their warranties, which put a ton of faith in them as a brand but it also showed a ton of professionalism and customer service from the Golf Town manager to make sure he took care of my issue immediately.
Great customer service and can also try bunch of equipments makes shopping exciting
Pricey.
Very helpful putting my dads putter grip on.
Good service!
Great Service
good price good service
My daughter recently had a fitting with Andrew and hands down he is one of most knowledgeable and patient people I've ever dealt with. He has so much knowledge when it comes to clubs, fittings, swing characteristics - the list goes on. He also helped us tremendously with a warranty issue that was dealt with professionally and expeditiously and for that we will remain loyal customers for a very long time. This my daughter’s second set of clubs through Andrew in the last 2 years and if you’re in the market for a new set, make sure you at least talk to Andrew before deciding. Thank you again Golf Town and thank you Andrew for your support.
Service was great! Went there to buy a golf bag and the sales rep Dan was super thorough and patient with me. I dont knoe if they work off commission but he didnt try to sell me anything I didnt want. Overall, pleasant experience.
This is a horrible Golf Town, every time I need my clubs regripped the answer is always “ it will take days” so I go to a further golf town and they do it right away. If they don’t want business, they won’t get mine
(Translated) Good service (Original) Bon service
Friendly service. Prices are average to expensive. Decent selection.
Magasin propre et bien rangé, personnel agréable et disponible à nous aider
Scott was helpful - although got me driving back and forth between two locations, spend the money, shafts had to be changed out, the head had a missing washer, at that point didn't feel comfortable with a stock item purchase. No follow up on returning the item. Wasted two hours of the day.
(Translated) Visit August 31. Very bad service. The seller didn't seem interested. He could have sold 2 sets of sticks and we ended up empty-handed. On the clothing side, not too much interest either. For me it's over. (Original) Visite 31 août. Très mauvais service . Le vendeur ne semblait aucune intéressé. Il aurait pû vendre 2 ensembles de bâton et nous sommes resortis bredouille. Du côté des vêtements pas trop d'intérêt non plus. Pour moi c'est terminé.
Great Service
(Translated) Good service. (Original) Bon service.
(Translated) Best service with Alain (Original) Meilleur service avec Alain
Terrible, they never pickup the phone. Support your local golf courses when buying clubs.
(Translated) Choice for all prices (Original) Du choix pour tout les prix
Had the absolute best golf fitting experience. Master Club Fitter Mark Thomas took his time and made sure that I walked out with the best possible fit for me. Love my M2 irons. Thanks to Golf Town Kitchener and special thanks to Mark Thomas.
Helpful friendly service. I needed help deciding on a putter. I found exactly what I was looking for and for less than what I told the staff member I wanted to spend. I will be back for sure.
Great place.
(Translated) Customer service leaves desired, but a good choice of equipment (Original) Service a la clientele laisse a désiré, mais un bon choix d'équipements
Very good selection good knowledgable staff excellent gof pros around for golf screen
Enjoy shopping there. Wide range selection of products. Nice staff.
It was wonderful! Staff, super helpful and friendly, free food and drinks for all as we watched Lefty take out Tiger in their winner take all match!????️
Very helpful staff ...polite ...and great prices overall
(Translated) Choice of service and goods available And the quality of the answers to the questions Recommended wearing a golf product (Original) Choix service et marchandises disponible Et la qualité des réponses aux questions A recommandé porte un produit de golf
Very impressed with on scene re gripping of two clubs. I waa expecting to drop them off and they were done in 5 minutes. Store is very clean and is adhering to covid-19 protocols. Now that I'm getting back into sport of golf, this will be my preferred shop for all my golfing needs.
Great service!! Didn't realise that the location was closing in 10 minutes and they still regripped my driver and i was out 5 minutes after closing... Thanks for the great customer service.
Always excellent service
Doesn't have a good selection. But still ok
Todd, manager of Golf Town Kelowna, was so helpful! Not knowing what I needed in new clubs, he took the time to figure it out. No pressure and I learned so much. Thank you.
(Translated) Excellent service, good choice of product (Original) Excellent service, bon choix de produit
Lack of clothing, equipment and service at this location. For a better shopping experience go to another golf town like the one on the west side or sherwood park. You guys need to improve.
Piss poor customer service. Went in the intention of purchasing a high end driver to which I did end up finding- no thanks to any of the 5 or so salesmen hididng throughout the store. Also wanted to have my clubs fitted but unless I was going to hop the counter and do it myself , it wasnt going to happen here... Said goodbye to the 2 cashiers doing sfa on the way out , never to return again.
(Translated) The staff are friendly and the store is clean.???? (Original) 직원들이 친절하고 매장이 깨끗합니다.????
Had a warranty issue on a golf club and golf town had the manufacturer send me this years version of the same golf club. 10/10 customer service.
Awesome staff always happy when going to golf town. So helpful with everything when I go there.
(Translated) Fast service (Original) Service rapide
Langley store of Golf town is good with service, last time , I couldn’t find the junior shoes , one senior staff helped me to find it with patience.
The staff members need to be proactive in service.
Amazing service .top notch
Pricey
This business is incapable of answering their phone. The bag that I have been sold is falling apart.
You can get anything you need here
(Translated) T8 (Original) T8
(Translated) Not much there. (Original) Pas grand chose là.
(Translated) Change my flu the people not too cheerful and not in a public way and I bought shoes there were no people in the department but the people I asked to help me she works in the linen very good services from him (Original) Changer mes grippe la personnes pas trop de bonne humeur et pas de façon pour public et jai acheter des souliers il avait pas personnes dans le département mais la personnes que jai demandé de m'aider elle travaille dans le linge très bon services de sa part
Great for gift cards
Amazing selection and service, Knowledge of products, services, fitting is impecable
Very poor follow up! Took SEVEN months to get my clubs after a incomplete set arrived, wrong handed, wrong shafts and a rush that didn’t get my clubs any faster and with all those problems it was always me that had to follow up and ask where my equipment was. When it finally did show up they couldn’t care less that I had lost 1/2 a season and handed me my clubs and said nothing about the hassles. I don’t write reviews but am so unhappy with service felt I had to share my experience!!
Found a good shirt on clearance. There was 3 workers willing to help which is rare anywhere. Just need the m5 to come down in price lol
Todd helped me out. Knowledgeable. But not a dodgers fan
Love this store !!
Just left golf town on Fairway road in Kitchener and the service in the repair shop is impeccable! In out done exactly like I asked. Friendly courteous staff. Check it out for yourself. Thanks
Very professional, friendly, and courteous staff! Found a great putter after testing out a few of them on the practice green. Can't wait to test it out on some serious greens at Osprey!
Bought a golf set...nice service great selection
Great selection of all things golf
Less selection for golf accessories than previous visits. The newer location is smaller so that might have something to do with it but I guess online shopping has its place because of this. I left with only a couple of the things I was looking for.
Great place for info as well as golf items . We were just visiting Kelowna and had no idea where to golf for our level. The girl at the til was so helpful...got 2 good alternatives for us. We did our bookings then went back to Golf Town and got balls and tees !! Us tourists thank you !
Very helpful staff
2 1/2 months ago I bought a set of Mizuno JPX 921Hot Metal golf clubs from Golf Town. I was excited in thinking that my game was going to get better well it didn’t it actually got worse. I couldn’t figure out why my game was getting worse I thought maybe I just had to get use to them. As each game I played things weren’t getting better so i figured it must be the clubs, so I walked into golf town and told them my story. They were very understanding and said they were there to help me get my confidence back. They brought me three different clubs to try out on the simulator and after hitting about 20 balls it was obvious that the Ping G425 were the right clubs for me. They gave me a box with all new clubs and said here you go it was a one for one exchange,. I couldn’t believe it, for them to exchange these clubs with no questions asked really showed me that they are there to help you with getting your golf game back on track. Thank you very much to the staff at Golf Town for helping me out and showing that they are really there to help you with every aspect of the game of golf.
Went into golf town looking to buy a new driver and asked to try one out expecting some help with fitting and demoing different shafts as this is the experience my younger brother recieved at the Sherwood park location, I was not allowed to try different settings and each time I wanted to try a shaft I had to go find someone to switch it out, the staff members also seemed to talk to me in a sort of condescending manner which I did not appreciate and seeing as I was the only customer in the store at the time was very disappointed in the service I recieved and will not be spending any of my money at this location
The staff are very helpful and I found a great deal on a new set of clubs - would recommend checking this location out.
Very helpful in my questions about wedges
Very easy place to deal with and had very fast and exceptional customer service. Can easily spend lots of money here
If you're a golfer, this a good place to get all your golf gear.
Ok for golf supplies
Lots of product, but seems to cater more to existing golfers as there was a lack entry level items such as an adult golf set for under $500.
(Translated) good service good advice good quality of clothes and shoes good price / quality (Original) bon service conseils judicieux belle qualité des vêtements et des souliers bon prix /qualité
Been to this location a few times and never once did I get help. Only get help here if you’re an old guy, doesn’t matter what you’re looking for if you’re younger you won’t get help. Had employees standing around not with anyone else but still refuse to come check if I need help. Very disappointed in the customer service that continues to be lacking every visit.
(Translated) Expensive and limited choice (Original) Dispendieux et choix limité
(Translated) Always a pleasure to shop for golf equipment as they have a huge selection. (Original) Toujours un plaisir de magasiner équipement de golf car ils ont un vaste choix.
Friendly helpful staff.
It is par with the other GTs around the town. Nothing special but nothing mediocre about it either. I am usually very well informed myself about the items that i require so cant really say about getting help from the sales associates.
They don't sell golf carts sad
Not that good. Personally I rather drive the extra ten minutes and go to the one on the West side of Edmonton for more variety and product knowledge.
Had what I needed. Was very helpful with instructions. Nice store!
Very helpful and friendly
I thought it was just me, but after reading other reviews I feel a bit validated. Staff is snobby, unhelpful, and arrogant. If you are a new golfer, don’t come here and give your money to someone who is more supportive. The staff cater to anybody with white hair and a fat pocketbook. They’re only into selling higher-priced items, and there are no good deals at that. Scanned the barcodes and immediately found better deals online.
(Translated) Good customer service and products well exposed and sufficient quantity. (Original) Bon service à la clientèle et produits bien exposé et quantité suffisante.
I thought it was great service. I'm new to the game and just bought a set of clubs off a friend. Been hitting the range for the past week on my own and had no one to tell me what I was doing wrong. I went into this golf town to ask if my irons were the correct hight for me and ended up spending over an hour with one of their staff with him showing and explaining proper swing technics and allowing me to bring in my own clubs to try in front of the screen. I then asked about a 3wood because my bag did not have one in there and instead of him up selling me he watched me swing and told me my game did not need a 3 wood right now since my driver was going the same distance as the wood was. He told me to work on my game then come back when my drive goes a little higher. We then did one putting. I can't speak for their entire staff but all and all I had a great first impression and was very happy with my experience. I will certainly be a returning customer and bringing my business there in the future
(Translated) A lot of choices (Original) Beaucoup de choix
Only 3 staff total in whole store. Could not get help.
Many of items, most of which looked nice.
(Translated) Good service but don't answer the phone .... (Original) Bon service mais répondez dont au téléphone....
Awful experience here. Will update soon.
Friendly and knowledgeable staff. Couldn’t ask for better service! A++
Always go here when demo sale is on, this is the first year I bought a nice set of Ping irons and they are great! The staff helped me understand my clubs and customizable options for them too! I cant wait till next season starts, just indoor playing for now.
(Translated) Great advice from quality people who really know golf. (Original) Excellent conseil par des gens de qualité qui connaissent vraiment le golf.
The way customers are suppose to be treated. Todd should give a course on customer service. If you need anything golf related you would be crazy to go anywhere else. Thank you Todd, it was a pleasure.
(Translated) Very good service, employees who know their business (Original) Très bon service, employés qui connaissent leurs affaires
Great service. Salesman was very knowledgeable and the manager Jose was amazing.
Need to extend there hours
Great deals, very nice staff.????
(Translated) Very nice store, service is poor (Original) Très beau magasin, service laisse à désirer
Good deals, friendly service
If your a golfer its heaven. Lol. Awesome place to spend alot of money. Great staff, very knowledgeable, friendly too.
I am very impressed with the staff. They found out what clubs I needed for my handicap and did not push me in the wrong direction. Ended up buying tons of apparel as well due to their unreal sales. Overall ONLY place to shop at. Beats online 1000%.
Very expensive .
This location is always lacking in service. Locations in Edmonton and Calgary have great staff, helpful and friendly. I believe the service at this location reflects the local management. On my latest visit, on a Sunday, in July (yes golf season) only two staff members visible. The poor and only cashier was opening fitting rooms, finding stock, etc... We waited to pay. Finally the manager appears from the back room, too little, too late.
Pricing is on the high side but good selection.
Store that sells Golfing supplies. Super clean washrooms, nice staff. Good prices.
This is my favorite Golftown bar none. Staff has always looked out for my best interest since opening. Knowledgeable, trustworthy and caring has been my experience every time, hence why I keep coming back.
(Translated) Regular price and no service (Original) Prix ordinaire et aucun service
Clean and modern. Awesome layout in a brand new store. Went in to discuss a simple problem with the arccos sensors in my clubs and staff went above and beyond to help me out. My go-to place for golf equipment
Went here and had one of the worst experiences. Employees barely paid any attention and some of the emlpoyees gave vulgar racist remarks
(Translated) The most complete golf center in Quebec. There is everything for all tastes and all budgets. Nice to go there regularly to see what's new. I was going to buy a new wedge for $ 200 and found the same one used but in great condition for $ 110. I saved over $ 100. (Original) Centre de golf le plus complet au Québec. Il y a tout pour tous les goûts et toutes les bourses. Agréable d'y aller régulièrement pour voir les nouveautés. J'allais acheter un wedge neuf à 200$ et j'en ai trouvé le même un usagé mais en très bon état pour 110$. J'ai sauvé plus de 100$.
Couldn't be happier with the service the manager Ryan fitted me with proper clubs, I can't say enough about the service they were attentive and personable I will be back
Good social distancing but do you really need two employees posted outside at the door? Excellent available options, no pressure sales tactics, thousands of products to choose from. Will visit again.
If you need new golf shoes, Paul is very helpful!
impossible to get decent help, from previous times. today topped it off, they weren't able to sell a driver shaft because no one in there store was competent enough to change the driver head to a different shaft to test. sucks that golf town is the only place to buy golf gear from in Kelowna. hate going there
Great selection and prices.
Staff in the ???? department very help full
Has pretty much anything a golfer would need. Great spots to try putters and woods/irons.
Went in and got more help from Max in terms of information and club selection for free then I did during a paid fitting at Mulligans. Was extremely impressed
Friendly staff.
Devo also helped me decide on a set of irons. He was extremely helpful and friendly. He shared a few tips with me on improving my swing as well. Very happy with my purchase and the great customer service!
Love the Kitchener store. Best staff out of all the Golf Town's
(Translated) exceptional service (Original) service exceptionnel
Excellent customer service. Very friendly, great prices.
Save yourself the time and go to another location. The lazy useless staff usually send you elsewhere anyways.
Great experience. I never put reviews but the assistant manager quickly turned a disappointing situation into a pleasant afternoon rectifying a pricing error without me even asking.
(Translated) Excellent service, and fast delivery (Original) Excellent service, et livraison rapide
Very sad that we waited to play golf ..yet if you need golf grips they are sold out..pretty sad when they had all this time to order a ton of grips in..
I purchased a new set of irons today. Sizing assistance was excellent and they were very fast at customizing my new clubs to how I needed them. Will be going back to the Kitchener Golf Town for any of my future golfing needs.
Extremely disappointed with his store. Called in first to see if they had product still in the store. when I asked they said no we don't even have it in our store yet, which I know wasn't correct as I was in the store the day before and wanted to just double check if it was still in. and they insisted it wasn't and won't be in the store for a few more weeks. Then I come to purchase said wedge cobra king snake bite. and asked they if they could just double check the lie and lofts of my clubs so I could purchase the correct gap wedge. Then when I brought them in they told me it would be $5 a club to check with no adjustments needed. after this extremely.disapointing experience I left with no gap wedge and a lighter wallet with nothing done to my clubs. extremely disappointed to say the least not the way I wanted to spend my birthday☹. Stay clear everyone there out to get your money for no service. ☹
(Translated) I have been well served (Original) J'ai été bien servi
Good store. Staff helpful. Find their product pricey.
Way better than the rude jerks in calgary
If you golf, or are looking into golf = this is your place. The selection is amazing and they carry many different brands and required items for your day on the golf course. The staff are wonderful and very informative and patient. Love this store.
Staff was super friendly and very helpful. Staff was not pushy and let me see all of the stuff without any pressure. I bought 4 items. Prices were very reasonable. Store was well laid out.
Very Poor customer service. Went in with my wife this past Saturday afternoon to look at purchasing a new set of clubs for her and golf clothing for Christmas gifts. We explained to the young salesman at the Queensway location that my wife really enjoyed golf this past season and wanted to purchase a better set of clubs. He basically turned us off by directly us to the most expensive set, not sure if he is on commission, would not show us anything else. It became apparent he was not listening to the customer's needs so we left and went to make a purchase at another sports store. I have told all of my family members and friends not to go to this location. Thank you
(Translated) OK (Original) 괜찮아
(Translated) Very good service (Original) Très bon service
poor service, the guy in the shoes department is badly rude... I bought online through amazon instead.....
What great customer service. Evan was helpful and fit my father into some new irons and a driver a couple weeks ago. He gave him a couple of tips and he is already seeing improvements! We will be back!
(Translated) Super friendly counselor. (Original) Conseiller super sympathique.
These guys are so nice! I wanted that little red golf discount book and all sold out and one of the managers called me personally to let me buy the one he had bought himself! I left my number for next shipment in and was called back in like 8 mins from the time I left! I thought that was stellar and was thankful for this service and kindness! 5 stars obviously! N. (Kelowna)...Feb 5th.
Problem fixed
Expensive visit ouch !!
I would like to thank this Golf Town for their excellent customer service. I paid $375 for the most uncomfortable pair of Foot Joy golf shoes. Instead of standing behind their product they told me that I was out of luck because I purchase the shoes two months ago. It was the first time I had them on today other than the time I have them on the carpet in the store. The store feel and real time wearing do not match. I left the shoes there as I would never wear them again. There is no doubt that Foot Joy would provide a comfort guarantee but Golf Town decided against it. I hope this post will deter others from shopping here. There is no doubt why they are claiming bankruptcy...their go to market strategy is a recipe for failure!!! Hope I was very clear in my post!!!!
Very helpful and friendly staff
It might be time to put them on commission. I find them to never be available when you want to find something specific but they are all over you when you just want to browse.
I personally did not feel they have the friendliest staff. Upon my arrival I felt interrogated as to what I was coming in for (meanwhile there was only 2 other people in the store) then as I went to the back to get some help the older man was just so miserable. The younger gentleman was helpful and kind. If not for him I would have just walked out to be honest and gone elsewhere for what I needed.
Considering 30% of golf sales in Canada are for left handed golfers this store doesn’t represent that. For instance , I counted around 200 putters only 4 of them were lefty! As a lefty I hate having to order everything online.
Thanks Todd!! Great service and advice
Staff was very helpful and found everything I was looking for!
Popular shop in town with equipment, apparel and accessories.
Huge rave to Noa and Lauren! I required information and advise about Sun Protection Arm sleeves. Lauren showed me all products available in store, and explaining the differences and advantages. Lauren then reached out to Noa, (the apparel manager) regarding different options, sizing, and availability. These two went above and beyond, to help me through my dilemma regarding a newly diagnosed skin condition. Noa spent time searching for products in stock at other Golf Town locations, while Lauren explained the process. The products I needed/wanted were ordered in from another location. Definitely a positive experience, and relief that I could carry on golfing “safely”.
Very expensive stuff and rude staff
(Translated) I went to the store yesterday and I was extremely disappointed with the refurbishment. Women's clothing has been relegated to the back of the store. Very small area, very little choice. Frankly, I find it a very bad marketing strategy. . (Original) Je suis passé en magasin, hier et j'ai été extrêmement déçue du réaménagement. Les vêtements pour femmes ont été relégués dans l'arrière boutique. Très petite surface, très peu de choix. Franchement, je trouve que c'est une très mauvaise stratégie marketing. .
Pandemic restrictions are a pain. Good for Goftown for trying to keep us safe.
Good for playing I have entrtaiment
I spent a fortune at this place.
Very helpful staff and surprisinfly reasonabley priced.
Excellent selection , helpful staff, good discounts.
Excellent experience with club fitting appointment....Cody was very knowledgable, and had patience with me and my rusty swing....the Swing Labs report was complete and in email to me before I left the store. Highly recommend this service if you are looking to find the right clubs for your game....thanks Cody and Golf Town!
Went in to purchase a gift card. Was approached by a very friendly associate. He was very informed and helpful. All the associates (golf pros, I assume) were very friendly and we had a nice conversation while waiting for my husband. Nice place to visit and shop. Beautiful new store, too.
Good day at Golf Town at Fairview road in Kitchener and more.
Very nice
Had everything i wanted ror now lol.
Awful service. I’ve been in here for 45 minutes ready to buy clubs. I haven’t even been approached
Very nice store, they have everything you may need and they have an area where u can try out the clubs, including a putting green. The only drawback is that I find the prices a little steep here, and 'sales' aren't really great deals.
(Translated) Lack of items, no service except for shoes (Original) Manque d'articles, pas de service sauf au souliers
Good service, nice staff, great selection of equipment
Service post Covid my experience was amazing or I just never met Dan ( think he’s the store manager) saved me hundreds and found me not only the right clubs but spent time to find my needs. Saved me as well from many impulsive purchases that I found out would had just confused and prolonged my golf learning curve. Thank you golf Country for such a great deal and terrific staff!
Friendly knowledgeable staff
I shop here regularly and as an avid golfer living in the city it’s nice to have a store of this size that facilitates the more tangible aspects of shopping. However my two most recent experiences have not been positive. Both times I was approached by who I believe is the manager Steve. The gentleman came across extremely short and condescending. He accompanied that by giving me incorrect information on their TaylorMade promotion in which I was supposed to receive $50 towards new TaylorMade product after spending $790 on a SIM Driver. He explained to me these were not instant savings and had to be redeemed at another time. When I got home I realized I had received nothing in the form of a voucher or credit, I called in and was told by the same individual that I needed to use the $50 towards new product on the same day. I never would have left the store if I was told that originally. Usually it’s the manager that is supposed to educate associates on the floor, in this case, he couldn’t get it right himself. 2 thumbs up for Golf Town, 1 thumb down for Steve.
One of the last places that has the entire line up of golf products including a good variety of product
A guy fit me for free because the store was empty (On a Friday evening) and he was bored. I tried loads of different irons, shafts, grips, etc and it really helped me settle on a set of irons while they are still all on sale! Great customer service!
The sales person was very helpful. He helped us find the right match and size for running shoes and made suggestions based on our intended use.
Good place to get what you need, golfers heaven. Prices are a little steep but with good service and advice, thats expected.
Nice store. Very clean. Has just about everything you need for golf.
Great place, great staff, great selections.
(Translated) Unfortunately it is very complex to obtain the status of an order. A 10 to 12 working days quickly turns into 40. I just have the right to "we will communicate with you when they arrive" I hope so. It is obviously always the fault of a third party. I made my payment at golftown and not at a third party. A minimum of service would be a start, I'm not asking for the moon. It is not the first time but certainly the last (Original) Malheuresement c'est très complexe d'obtenir le statut d'une commande. Un 10 a 12 jrs ouvrable se transforme vite en 40. J'ai juste droit a un "on va communiquer avec toi a leur arrivé" J'espère bien. C'est évidemment toujours la faute d'une tierce partie. Mon paiement je l'ai fait chez golftown et non chez une tierce partie. Un minimum de service serait un début, je ne demande pas la lune. C'est pas la première fois mais certainement la dernière
Bright, clean store. Lots of helpful staff. Great selection of ladies golf shoes!
Very easy to exchange item. Staff were very helpful. Sadly there is less and less women's golf items for sale in Golf Town. Will start to shop at pro shops at golf courses if this continues m
(Translated) Everything for golf, very good service but very expensive clothes without the sales! (Original) Tout pour le golf, très bon service mais vêtements très cher sans les soldes!
Change the grid just need 5 minutes
Good clean store...lots of selection. Great manager to deal with!
Great selection. Found an item I didn't think I would find. Some nice black Friday deals.
Came into Golf Town with my wife to replace her 25+ year old clubs with something new. Meet with John from Golf town and he was VERY patent and knowledgeable. My wife tried two different brands of clubs and each time when asked about trying a different club John was there taping the club up with a smile under his mask. After a while my wife was getting tired and John suggested we not buy and wait a day come back when shes not so tired. John advised us that he was off the next day and we came back when he was working and tried one more set of clubs (PING). John was excellent to deal with and made us feel that what we purchased was an excellent value. Thanks John.
Re gripping
Extremely knowledgeable and helpful staff.
As a long time loyal Golf Town customer I just wanted to pass on a great experience that happened this past long weekend. I needed to have a putter shaft installed and Brandon and Todd worked with me to find the most economical way to achieve this goal. Now here is the kicker Brandon went out of his way to look at my swing speeds and help determine if the shaft I was using had become to stiff ( I bought the shaft for my Taylor Made at the store). Just slowing down as a senior...Apparently it happens He recommended a plan and a shaft that will work!!! Big box stores get a rap for impersonal approaches to the Client but these guys went above and beyond ****KUDOS***
I’ve bought many clubs at golf town and have had them regripped before. Today I had my putter regripped and it cost 31$ which Felt really expensive.Disappointed and shocked at the fee.
They only have 2 change rooms which is odd since Golf Town sells a lot of clothes.
Handle most of the golf items that you will ever need. Knowledgeable staff.
Nice store staff very friendly and knowledgeable lots of parking
They tell you one thing on the phone and when you go to the store they waste your time and they don't honour their word, horrible customer experience. Definitely will not be doing business with them in the future.
Purchased Scotty Cameron putter 3 weeks ago with new grip, wouldn't let me exchange, offered me half price for trade in because I upgraded the grip. It should have said on my receipt final sale or the person installing the grip should have told me once I do this its a done deal. Not very accommodating. I would have not even wanted they money for the grip back and I would have spent it all on a new putter. I will be shopping elsewhere moving forward.
Excellent, food service and I purchased a sale item, and have a 2 years warranty for water damage, ie. No wet feet, on my shoes I purchased.
Absolutely great service from knowledgeable staff. Worth the drive from Toronto for the experience.
(Translated) Very good service and good advice !! (Original) Très bon service et bons conseils !!
Great service and very knowledgeable staff.
Went there to get my clubs regripped. They did it immediately. Always great golf conversation and the best part 40% off.
(Translated) Ask for an info over the phone and the man was stupid I bothered him! So I went to buy elsewhere. (Original) Demander une info par téléphone et le monsieur était bête je le dérangeait ! Alors je suis allé acheter ailleur.
Disappointed. I'll start by saying that I'm giving 3 stars because I still think the staff are nice people and the store is well-kept. Would've been a 1 star otherwise. I was here 3 days ago, shopping for a new driver and possibly a wedge set. I had my eyes on the Cobra F9 as I've heard many great things about it. When I came into the store, I was helped within 5 minutes by a kind young employee (probably similar in age to me - 28 yrs), who helped me around which clubs I need based off what's in my bag and my handicap. This is the first time I've seriously been back into buying vs testing in the 10 years of me owning my prior set, so I wanted something really good. I was told that from what I wanted, I might as well consider the Full Set which includes the F9 Driver and combo set of 3W, 4H and 5-PW irons. I took the night to think it over and decided it was a great deal. I came back yesterday to purchase the set. The original guy who helped wasn't in, so another young employee helped instead. Just double checked it was the right price, shaft and flex and I was good to go. Then I went to the range and found out after trying them that the Driver and 3W didn't have the CNC milled faces as advertised (one of the biggest features of the club). They also didn't have the cobra connect grips, but I don't mind that. Today I went back to determine why I didn't get what I was expecting (remember that I went in initially to buy the F9 standalone driver* - I wanted that one for a reason...). Turns out - which makes logical sense - that manufacturers typically substitute some parts of the clubs to make the overall set cheaper. It's a $1349.99 set which given the current price of the individual clubs, isn't much cheaper. The employee wasn't aware of the difference by the way and afterwards dismissed it as a gimmick. *The pictures for the Set listing on the site need to be changed by the way, because they show the milled face. So I was upset but it got worse... I went in to also buy some wedges to add to my set. After talking to the original employee from day 1, I was advised to buy a 2 for 1 wedge set. The price was so good that instead of buying the one wedge I came for, I considered 2 out-of-brand wedges. After waiting 15 minutes to get to cash, I was told my total was double because the price was different from what I was told (in Golf Town's defence, the sign pricing was correct, I just trusted the employee's word too much - the lawyer in me should've known better I guess). Fed up with my experience overall and visibly annoyed, I was on my way out the store until the manager cashing me out stopped to see if something could be done. A $20 reduction wasn't enough to justify the inconvenience nor was it enough incentive to have me buy the extra club when I came in for just one. I was REALLY close to returning my club set. This is a long review but I wrote it for a reason. The store needs to know that while their kindness and solid management of products in the store is appreciated, they can't afford to waste people's time nor convince/reason people into buying outside of what they came for UNLESS they can actually make it work for the customer. Nobody should be fired but please step your game up. These are customers that spend lots of money - on golf gear, not necessities -, you want to retain them, not piss them off. I'll try another Golf Town location in future when I'm making a big purchase. *Very kind of the manager to try to stop me from leaving the store angry. I appreciated that, even though the end result did nothing. *I also did tons of research so that can't be to blame. Try finding anything online with pictures that clearly shows no CNC milled on the driver. The fact that it's a challenge is an issue itself.
They know golf.....
Good golf store. A bit pricey at times
They were great! Showed up just before closing (I didn't realize the time) and they were helpful and pleasant. I'll be back :)
I mentioned about the option of trade in, the person in told me to bring my putter to check, I brought the putter in and he has checked the price, a 10 month old putter bought for 230 from here and in was told the trade in value of 80 dollars, we did not agree on trade. When I was leaving, the person at the checkout name Amelia stopped me to check and to make sure that I have not stolen or replaced the putter. She held my putter in her hand and started to call the person who has seen my putter. I told her that I brought this putter with me but she said she needs to check. She waited for the guy to come and when she found her nowhere, she checked in her system with the barcode on my putter. Seriously, did they check only for brown skin guys. I am certain I was racially profiled. She has even not apologized for doing this with me. I want to use the bizzare words to show my anger but will contain it, bottom line, never to go there again.
Go see Bruce, he's the man. Great service and zero BS. If I actually liked golf , I'd shop there.
Great buying experience with Jon and Andrew. They made it easy and was affordable to get a new driver after almost a decade between the purchase of clubs. Thanks guys!
Great experience and always find what I need or get solid advice when I ask.
Scott the manager went above and beyond to help me out. Better than my experience at other locations.
The employees are very helpful but their prices are extremely high.