Reviews of Volkswagen Chatham (Golf)

Valerie Peters

Amazing customer service! My wife and I visited several dealerships looking to purchase our next family vehicle and our search ended at the Chatham Volkswagen dealership. Drew Bushey was an excellent sales rep. He made his recommendation for a vehicle and that’s exactly what we drove home! He was friendly, knowledgeable, patient and made us feel comfortable with our decision. He was very considerate, grabbing the information and bringing it outside while our kids napped in the vehicle after our test drive. If you’re looking to upgrade, Drew will definitely find something to suit your family and try his best to hook you up with all your needs and wants! We love our new VW and we’re looking forward to our next family adventures.

Mackenzie Newell

The customer service I received was fabulous! My repair was done promptly! Joy was very helpful in explaining exactly what was wrong with the tire and what was done to it. Hopefully will give my tire a few months of extra life! Jamie was amazing to deal with as well - always willing to go the extra step to ensure we were Happy! Thanks to the technician who did the work on my Truck! You have a great team! Would highly recommend to anyone

Krisztina Gyurasz

This was one of my best car shopping experiences! I've been looking for awhile and they had exactly what was on my wish list. Nicole was very informative and patiently answered all my questions. She knew how to navigate through the many screen/ technical details of my new VW. I'm sure I'll be calling her for a refresher. I will highly recommend her to my friends looking for a VW. All the staff were very friendly! Should out to Chris, Jeff & Dave who took time to talk to us as well!!

Rui Pinto

Being a ford guy my whole life, I never saw my family in a Volkswagen. The inlaws have always been all the rave but I always turned my nose. That was until I met a fella by the name Bobcat Bushey. Drew was a “brees” to deal with, a saint if you will. He convinced me to “escape” my ford and atlas I was in a Volkswagen. Great guy, great service, great SUV. Definitely recommend.

Kerri Williams

We had our scheduled maintenance service completed as well as front brake pads and rotors replaced on our VW Touareg. Maria reviewed the all of the work that would be performed - and because we just had our tires replaced, discounted the cost for tire rotation…. Maria also detailed the parts that were required for the front brakes - we also researched what is typically required for brake replacement and it aligned with what was estimated for replacement. The price was competitive with other brake shops. And in true VW fashion we received a free “road ready bonus promotion” that included free road side assistance for 6 months, alignment check and car wash! Awesome job to Maria and the service team - especially tech 82 and the service valet team - always on time and very friendly…

Matt Grant

Consider buying your next VW from VW Chatham! This was my first time and my first VW. I had a great hassel free experience purchasing a new VW from this dealership. Every person on staff we interacted with was friendly, professional and helpful. They offered contact-less sales which we used with no issues. Our car was delivered with care: clean, fresh and even installed our mats and bagged the factory ones for storage, little touches. We have not used any services at the dealership yet, but will be doing that once we reach our service markers as this dealership included it with our new VW purchase. Very nice touch! We did not experience any pushy warranty sales either. It was a very stress-free experience. I would recommend them to anyone considering a VW. When it came to pricing they were very competitive and no fussing aroud, just got right to the best possible price to get me into a VW. They were also very fair on my Ford trade in, something that we did not experience with previous dealers as we shopped for a new family vehicle. They used an app to assess my trade in as well, SUPER SIMPLE and EASY to use. Only little thing with the app is trade-in price offered is an estimate until they deliver the vehicle and inspect yours to make sure what you listed and sent pictures of is actually true. That part was slightly nervous but they need to do their due diligence on buying a used car off someone - it all worked out, price did not change, my vehicle was as described. As it is my first VW, if it holds up to the high quality standards they talked about, definitely won't be my last and I'll be back to VW Chatham

Dana Taylor

While out driving my 1964 VW, I had an issue of concern. I brought it directly to Chatham VW and they immediately had a look at it. They checked out the issue, took care of a couple of issues and I had it back early the next morning. Great service.

Mitchell Fox

I purchased my Volkswagen Beetle from the sales associate Drew, and I can honestly say the staff went above and beyond all expectations. They even put my car inside the show room when I picked it up. I highly recommend Drew and all staff at Chatham Volkswagen.

Jessica Hyndman

My fiancé and I were in the market for a new vehicle and stumbled upon the Atlas. We drove specifically to Chatham as the stock of cars on the lot was excellent. They had the exact trim line we were looking for! Our saleswoman Nicole Flanagan came highly recommended through friends. They were accommodating to our schedule, newborn baby and COVID 19 procedures! To top it of, we live in Windsor and we’re delivered the vehicle to our house! Service and pricing were second to none! I would recommend this dealer to anyone!

Joseph Tanel

I just recently purchased a 2019 VW Atlas. I love this SUV. It has everything you could want in a vehicle. The staff was very friendly and knowledgeable. Nicole was wonderful and went above and beyond for me. Jeff was also awesome! If you are looking for a new vehicle go check out VW Chatham.

Kim Jacobs

While shopping around for a new vehicle they were by far the most professional and accommodating compared to other places we visited.

Laura Lynn

Through these trying times of Covid - I needed a new car. Even with all the changes, policies and procedures Nicole Flanagan was amazing. From start to finish - and on going - Nichole has been very helpful with the entire process and checks in to see how things are going. I really appreciate all of this, especially it being my first brand new car. Even though I live in Windsor I chose to go with Chatham VW due to the reputation of excellent customer service.

Michael Bondy

I purchased my Passat from Drew “Bobcat” Bushey and I couldn’t be happier! The process was painless and he took care of all the heavy lifting. He knows I’m into funky socks so he provided me with some Volkswagen socks. I now drive faster when I wear them :) Volkswagen Chatham provides amazing service and removes the worry when I bring my car in. Thank you!!

Mark Walker

I recently purchased my first car at VW Chatham and was VERY happy with my experience. Drew was not only very professional but personable. Any questions or concerns he was sure to take into consideration. Thanks for making my first car purchase so easy!

Gabe Dénes

Drew was very knowledgeable and really made the purchase of our VW Atlas simple. He has also stayed in touch since the purchase ensuring we remained happy and enjoying the vehicle.

Whitney Burk

Bought a pre-owned certified VW- Jetta from Chatham dealership. Worked with Sales-person Nicole Flanagan. Not only is she knowledgeable of the product lines; she delivers an excellent customer service experience. Her attention to detail is exceptional. What draws repeat customers? The people.... Nicole exhibits the entire package of both sales and personal relations. She genuinely cares. If you're in the market for a new or used car - look up Nicole Flanagan, she will take care of you....

MARTIN PACKHAM

Hi! I got my car from Volkswagen Chatham recently. It was a great experience and special thanks to Nicole, she helped me a lot in deciding about the car. Awesome staff. I would recommend this to all. Thankyou Nicole and Volkswagen Chatham. :)

Cathy Weldon

Searching for a replacement vehicle brought me to see what was available at Chatham Volkswagen. I met Nicole who was a breath of fresh air... she knew her products and after asking me just what features I wanted in a new car... she introduced me to my next car! I love my new Golf GTI ❤.

Matt Reaume

Super happy with our new ride, thank you to Jesse and Atef for giving quality service making the experience a positive one. I'd recommend to anyone getting a new car to go see them!

Darren S

Nicole was great at getting everything we needed on our purchase and ensuring we were happy. Happy with our vehicle and the staff. Everyone was friendly and helpful. 5 stars for being efficient and thorough during our purchase and extra requests.

Jax Lajoie

I bought my first brand new car here, and shortly after my second (I upgraded). Nicole from Volkswagen Chatham helped me get into a beautiful model of Beetle which has been my dream car forever! She worked with me on all of the details/features I wanted, went over the paperwork in simple terms with me, and was very personable and helpful! She even went so far as to go for a drive with me to see a certain colour of beetle (as I wasn't sure what colour I wanted), so that I could see it in person to make a better decision. I really enjoyed my service here, and if I ever have any questions/needs I can contact Nicole directly which makes things faster/simpler. You'll be taken care of here!

Mike Roberts

The team at Chatham Volkswagen are an amazing group of people, specifically Nicole. I had been searching for a vehicle and needed it ASAP, and Nicole worked fast and got me exactly what I was looking for. She definitely goes above and beyond to make her customers happy. I look forward to purchasing another car with her.

Bret Rivard

My wife just recently purchased a used vehicle. and the service was top notch. we had an issue with the vehicle, and they decided to help even though they didn't have to, to correct the problem. The manager called me personally to see how they could help. And help he did. Thanks ????

Brandon Rogers

Our experience dealing with the VW Chatham-Kent people was very good. Our personal sales person, Nicole Flanagan went above and beyond to make sure our experience with VW Chatham-Kent was to our satisfaction. No matter what changes we made while dealing with her, Nicole was always determined to meet our needs. We are now enjoying our new ride in our Tiguan and want to thank Nicole and the VW Chatham-Kent for their professional service.

Kristin Pugh

The engine on our VW Touareg went into “limp mode”. Service manager articulated the situation over the phone, he spoke very highly about the service technicians that would be working on the car. Very honest and professional team... I could not have asked for better service. 1 more reason why you should buy a Volkswagen. Thanks again Jamie and your team!

Hannah Young

Volkswagen Chatham consistently delivers above and beyond service. So much so, I made the commute from Windsor to purchase my vehicle and will continue to do so to maintain the upkeep. Their staff is genuinely friendly yet professional and knowledgeable. Nicole made my purchasing experience very smooth and reliable. She followed up even after the purchase to ensure I was more than just content. Nicole thank you again! This dealership is highly recommended!!

suzanne fehr

Mark was very helpful in helping my husband and I find a great vehicle for our growing family. Friendly staff, expertise, and straight forward pricing make this location outstanding. Thanks Mark!

Amanda Morais

I purchased my first Volkswagen this year and am delighted with my new car. The dealership was great to deal with and I had great help from Nicole Flanagan, who helped me find the right car for me. I'm loving my new car and will recommend this place to anyone looking for a car.

Taylor Stefina

I purchased my dune beetle from Nicole Flanagan awhile ago and absolutely love my car! Honestly the best quality car I've ever driven and the service is amazing!! Any questions or concerns I had about the car, Nicole was more than helpful to get me an answer right away. Needed an oil change or tires changed, Nicole booked me in right away and the service was above and beyond!! Seriously the customer service is incredible at Volkswagen, thanks Nicole!!!

Carol Fraser

The entire team at Volkswagen Chatham was extraordinarily helpful & accommodating when I needed a last minute service visit. Unfortunately I kept them late at the end of the day and still they remained polite, positive & helpful. Vastly superior service to what was offered by the Windsor Volkswagen service department.

Mackenzie Silveira

I dealt with VW Chatham this past June when I decided trade in my old golf for a new one. All staff was extremely friendly, laid back, and informative as I was browsing their certified pre-owned inventory. I would love to give a shout out to my awesome salesperson Nicole Flanagan for helping me find my golf. She took care of everything for me. I had an issue with one of my headlights the day after I got my new car and let her know. She was able to get me an appointment the next day AND I wasn't charged for it. She truly goes the extra mile for her customers and I am looking forward to dealing with VW in the future! Thanks everybody!

Angela Reid

I very much appreciate that this dealership allows EV charging at their location for free!!!! Thank you so much!

Kathy Meaney

Chatham Volkswagen staff are courteous, friendly and dedicated! I had my first VW purchase experience this summer. I was lucky to work with Nicole, who was super friendly and made it easy to get what I wanted; she actually helped to get me more than we asked for which was great!!! Nicole and her team made it super easy, they genuinely shared in our excitement, and continue to make it easy for us to care for our awesome Atlas! Definitely happy to be part of the VW family. Big thank you to the Chatham team for helping our family get the perfect vehicle...we are absolutely thrilled with our purchase and experience!!!

brit ell

They fixed small things another VW dealer said they would have to charge me to investigate. They stopped a vibration noise from under my car and my A/C no longer makes noise after I brought it to them. Amazing service people, great mechanics, and even gave me a loaner which the other dealership said they wouldn't provide. I'll only bring my car back to them.

tan t

Awesome, knowledgeable and friendly dealership staff! Thank you to Joy in parts and Jamie in service for your most excellent help and assistance. You made my day.

Paige Myers

I bought my first VW from Drew. He was very knowledgeable and answered all my questions thoroughly. He made me feel extremely comfortable with my decision! I look forward to buying my next VW from him! Highly recommend!!

Dave Hockin

The Vw Experience from chatham has been 2nd to none. Especially from my man Drew. He drew me in with his with his Drewish Charm and humor. Drew was very nice in helping me out when getting into my golf R. A+ service from a jolly good man (drew) and from the rest of the staff! So when you find yourself over at VW ask for Drew and if you need a sales guy you need to talk to Drew and anything else, Drew is your man.

Eric Cartier

Travelled from Kingston to Chatham to buy my car and couldn’t be happier. The service I received from Mark Edmondson was exceptional and the buying process was quick and easy. Picking up the car was pure joy, it looked great, was fully serviced with a full tank of gas. Mark fully explained all my new features before sending me on my way. I love my new Beetle Dune and Volkswagen Chatham is an A+ dealership!!!

bruce bondy

Best dealership in Chatham by far. The customer service is fantastic, especially Drew (aka Bobcat). You can't beat the friendly and professional atmosphere. My questions are always answered and the service really does goes above and beyond. Thanks Chatham VW!

Karen Doherty

We just picked up our 2021 Atlas Execline Oct 29th. Nicole Flanagan was our sales representative. We live 120 km away but decided to buy from Chatham Volkswagen based on Nicole's professional, courteous and knowledgeable service. I would highly recommend Nicole for your Volkswagen Sales needs.

Olivia Marsella

Yesterday I was driving down the 401 with lots of truck spray hitting my windshield. Sadly my wiper blade was malfunctioning on my Golf VW. I was on my way to visit my father in Chatham who is in long term care. I phoned Volkswagen Chatham and they were more than willing to help on short notice despite the COVID limitations. I ordered the blades on the phone with the parts department, paid by debit and they came outside in the bitter-15C temperature and installed them. I am not from Chatham and bought my vehicle in London and they did not know me at all! WHAT AMAZING SERVICE!!! Thank you so much for helping me out! I highly recommend this dealership.

Jayne Jardine

I recently purchased a Tiguan from VW Chatham. Nicole assisted me and she was very professional, friendly, and knowledgeable. She made the experience a positive one from start to finish. Nicole was able to answer any questions that I had. I also had the pleasure of working with Chris and Courtney. Chris was able to get the car ready for me in a short amount of time to accommodate my work schedule. Overall, I would highly recommend VW Chatham and I will definitely purchase future vehicles from this dealership.

Mary Harrington

This is has been the 5th car I’ve purchased from here and have never been disappointed. I recently purchased a 2019 GTI which I absolutely love. The salesman Drew was excellent and professional. Drew and Jeff from finance were able to work out a great price for me and gave me a more than fair trade in on my previous vehicle. Would recommend!

Samantha Stokes

Our car has always been maintained at a VW dealership. Chatham VW was highly recommeded to us from another customer whilst visiting another dealership for our other vehicle locally ( not VW ) The service was impecable, staff were very friendly and helpful. The Service Manager is to be commended for his customer service. Before we sat down he had made us coffee. Work procedure was explained thoroughly. They gave us a loaner car while ours was being fixed. Thankuo

Yashika Balu

Purchased my new jeep grand Cherokee from chatham VW and absolutely love it! Big shout out to Nicole Flanagan for such great customer service and helping me find my new family SUV! Would highly reccomend her if anyone is looking into purchasing a new or used vehicle from Volkswagon! The process was quick, easy, and enjoyable!

Will Garant

Very happy with my new vehicle purchase. Nicole was an awesome salesperson and everyone at the Chatham VW dealership provided quality service. They were easy to work with and made the purchasing experience very smooth. Would highly recommend anyone looking for a new vehicle to stop by!

Mike Butler

In regards to the car buying experience, VW Chatham is a real staple in the beginning of your journey. Drew "Bobcat" Bushey was an excellent guide, a true legend among sales people. Highly recommend seeking out his help when buying a car from VW Chatham, you won't regret the unique experience he tailors to your purchase. Thanks for the socks bro!

A Hope

I purchased my first car at Chatham Volkswagen this year and I could not be happier with my experience! I'd like to give a huge shout out to Nicole! You were beyond incredible and helped me every step of the way making sure I was taken care of always and that my needs for my first car were met. If they weren't, you took action right away. I appreciate everything you did for me! I have absolutely no complaints and would highly recommend Chatham Volkswagen to anyone looking to purchase a vehicle whether it's their first one like it was mine or their 10th one! Be sure to ask for Nicole and I can assure you she will be sure to take care of all your car needs! Thanks again Nicole and the team at Chatham Volkswagen for such an amazing first car purchase experience!