Reviews of Maple City Kustom Karts (Golf)

Bin H

Horrible experience, if possible I want to give a Minus star. Got a quote through the phone for $850 to move a table, then went firm the deal with the table seller. When I came back the quote jacked up to $1200. No apology but got threatened they are one of the only 2 stores in the area. Finally got people from London did the job at $700. Will never use them for service.

JG

Just bought a cart from them , darrin was great, highly recommend for sure !

Joseph Renaud

I recently purchased a pool light for above my pool table. I was totally satisfied with my purchase from Maple City Billiards. They were very good to deal with and had what I wanted IN STOCK. Also I know that they are very active in the community of Lighthouse Cove, involved with the Community Park and other events of interest in our area. I look forward to dealing with the team of Maple City Kustom Karts for a purchase of a golf cart as well !

Debbie Berube

Awesome place great service

Krystal F

Terrible experience. Would never recommend. We bought a brand new table in December, still dealing with the situation in February. We were offered certain things, put it all on paper, paid for it, the table was delivered and something wasn’t what it was supposed to be. He offered us a used replacement that had marks on them from his sales floor with no offer of a partial refund. He said he apologized first, but what he actually did first was throw his son under the bus for the error because he’s the one who actually sold us the table. We paid for something new, we want something new. We have called multiple times, also because the two pool cues were flawed and we need those replaced as well. He was very rude to me on the phone. As soon as I mentioned a partial refund “if” we even decided to go with the used pieces, he got mad and said oh I knew it, people like you! All you’re after is money. Extremely rude! Couple days later my partner called to discuss it and Darren, the OWNER; which is who we’ve been speaking with about it, yelled at him over the phone saying how sick he was of all of this giving every excuse in the book. My boyfriend said to come and get his table we’re done and Darren hung up on him. Very unprofessional. Could not believe the way he spoke to us on the phone and actually yelled. And he’s the owner. I don’t care how many tables he does or does not sell, His employees should be fully aware of what should and should not be offered on a pool table. Or at the very least, go over the invoice before the table is delivered (two weeks later) Especially if it has been the same for a while. So what do you do when the business owner himself hangs up on you and the situation has still not been rectified ?? We have a pool tables with two flawed cues and pockets that we hate because it’s not what we bought. We live an hour and a half away so we can’t just pop in any time.

Alan Saad

I've read many reviews, most of them are five star and some are one star. I've dealt with this company and have spoken to them on the phone many times, Darren has been an absolute pleasure to deal with. We've changed our delivery time on two occasions for the pool table and he has been nothing but pleasant on the phone as he was when I dealt with him in person. If anything changes, I will alter this review but at this point without a doubt I give this establishment five stars.

Jim Jariett

As always, very helpful and knowledgeable staff that take the time and care for your needs!

Jason Whittal

Very friendly and helpful. No pressure at all to buy a specific kind.

Mark Kimberley

Cool place

Tim

Friendly stuff willing to help good place for all your golf cart needs

Don Sherrah

Best place to buy a pool table or golf cart, excellent craftsmanship all around

Mrs Fair

Once the sale was made. The service ended. Disappointed.

Brent Farmer

Had what we need willing to help us out

mark nantais

Great people to do business with

Ryan Carson

Fantastic service and very knowledgeable on golf carts. They customized a cart for me and delivered it to my door exactly how I wanted it. Great job to both Darrin and Barry. Would recommend them 100%.

Gursewak Sandhu

Very nice staff I make delivery here Very cool environment here

Jack McMahon

I just wanted to take a minute and give you some feedback on our table. First, the guys who set it up were absolutely awesome! They were right on time (to the minute actually). They were friendly and explained everything that they were doing. They cleaned up everything when they were done too. Second, this table is absolutely perfect. The design is gorgeous and everyone who has played on it comments on the quality of it. It has been played every day since it was delivered. Thanks again for such an amazing table. I have been, and will continue to refer people who ask to your business.

shirley temple

This place does not even deserve a star. Darrin is not pleasant to deal with! I would never recommend this place to anyone. I would rather travel a few more hours than to deal with Darrin. I’m thinking they need a course in customer service!

Matt Grant

Great place!

LALLY FORD

I have purchased a cart and pool table from these folks and would never go any where else. Top notch service, we had a flood and they stored our table and fixed the legs in a very timely manner at the hardest of times.

Paul Menard

Very helpful and friendly

Ron Lair

We have an older golf cart. We could not figure out what was wrong with it. They helped us above n beyond, through pictures by email, phone calls. Very helpful, and problem was fixed. This was exceptional service, as they weren't paid for that time. Very pleasant to deal with. We will continue to use there service. Connie Lair

billy healy

Maple City Billiards promised me they would always provide service and fix my table. They were great until they had my money, once I paid they refuse to return my calls. I have had the table for a year, after 6 months there was a gap In the slate then the rails started to fall off. I leave messages but no one ever calls back. Be wary, they promise alot but do not deliver.

char jan

I changed my mind on the color of my golf cart..2 times..they didn't freak out. They let you walk through the place..see your cart..swap seats..add this and that..no problem. Great selection. Plus they bought my old cart. Ppl ask more on kijiji than here in Tilbury.

Bonnie Beal

Great company to deal with! Exceptional products and service. Always comes to do follow up service when needed. All of us at Bluewater Trailers love our Maple City Kustom Karts!!

Erin Van Raay

it was great to deal with Darren. Friendly, positive atmosphere and great service. They do the best job at reconditioning golf carts for sale. I would highly recommend. Thanks Dave Van Raay Chatham

Dan Stewart

Excellent service

Jay Renaud

Did not have what I needed