If zero stars could be given or even a half star that would be more appropriate than one star.
My group had a tee time booked online for the Thanksgiving Monday, email confirmation received. Obviously this means the booking system had the correct email address. When we arrived prepared only to ride in power carts (one person has a leg disability, another is a senior) we saw immediately that power carts were not permitted that day, written on sign right in front of the pro shop.
when I asked about a notification that carts would not be permitted I was told, with a poor attitude, that an email notification was sent out to all online bookings about the no power cart policy.
after checking the email account in all folders including JUNK no email was ever sent to the person that booked our tee time.
two people had a 30 minute drive to get there, another was over one hour, the last member of the group was local.
After asking to speak with a manager about our potentially ruined day of golf and time wasted we were told he was unavailable, when I asked for a phone number or email to contact him I was told there wasn't anything he could do. Eventually we left and got lucky enough to secure another tee time elsewhere about an hour later than our original time booked.
When the opportunity was available I managed to get a phone call from the manager, Andrew, after leaving my number for him to contact me.
After explaining the situation he was quite adamant that an email would have been sent about the power carts. We are 100% positive an email did not get sent.
His immediate response was "what do you want me to do about it?" and I would think that the first thing he should have asked was "how can I make this right for your group?". I said a full refund would probably be a good start, and reluctantly he said he could do that.
Today I went to collect the refund because I was in the area. I was helped at the pro shop counter by a younger guy that immediately after hearing I was there for a refund went from a semi welcoming attitude, to a very poor and rude attitude.
After the refund was issued the attitude remained so poor that I would suggest he find a job at the course that doesn't require customer interaction. I mentioned to him that his attitude was pretty crappy, and his response was "well no other golf course would ever do this for a customer". I hate to be the person that lets Oak Gables employees know this, but I can't think of one golf course that wouldn't have handled every aspect of this experience better.
Golf North which is arguably the worst managed golf business in Ontario, would have offered a refund the day of, and apologized about the screw up. A reputable golf course would protect their image and provide proper customer satisfaction.
I hope this review gets a reply from the manager and hits the notion home that this was poorly handled.
As for the employee today, he is the reason I've spent the time to write this review, he made me angry after I was barely satisfied by the refund and half hearted apology from Andrew. Learn some tact young fella!