Paid for a large cement pad to be poured in my back yard. The guy who came to talk over the technical details was very good and assured me it would be done right. He had all the right answers.
Because this cement pad was for a large permanent shed, it was critical that the edges be thick enough to support the weight of the building, which I stressed in our pre pour talks.
I took a close look at the cement form before they poured and everything looked good, the front part where the double doors of the shed would be even had a 2x6 for the concrete form.
They poured the pad in late fall and I took a quick look over it and then paid them (that was a mistake).
After the snow thawed I noticed that some sections of the "4 inch" thick concrete pad are 1.5" thick and the front is now magically 2" thick in places!!
So I called them to try and work things out and sent an email with pictures describing the problem. Hoping to talk to the technical guy about how to fix this problem properly.
After calling back a few times, they randomly show up one morning and in about 15 minutes throw a quick patch on the outside of one of the damaged parts and then they are gone before my wife can even get out to talk to them.
It's been almost 2 months now we have called over 10 times and cannot even get them to call us back, meanwhile, we can see evidence that they are doing work in our neighbourhood.
I am now leaving this review in exasperation at their terrible customer service and shoddy workmanship.