Reviews of RONA St-Thomas (Gardener)

George Parrow

Fast,Friendly, and helpful

Timothy Clarke

Bought lumber at this location and when I started building my deck I noticed that 4 of the deck boards were damaged this isn't the first time that this has happened not to happy I guess I will have to start getting my lumber elsewhere

Ty B

Poorly staffed and poorly stocked. Can never find what I need or someone to assist me. When you do find someone they either dont know or dont carry it...

Dee Boudreau

Most of the time great place to shop

Jake Kroecker

Update your online hours extremely slow help

Ryan Clarke

A bit slow at times at the contractor desk but helpful service and doesnt take an hour to walk from one end of the store to the other

Sandy G

Just moved to st. Thomas and for quick things needed Rona see.s like a great place, but for actual jobs and wood needed, you'll need to do a trip to home Depot to London. The wood they have seems to be more priced then home Depot has and didn't look like they would be able to cut the wood to size either (didn't ask since it didn't seem they had what I needed at the time, just counted my losses that London trips will be happening for big reno jobs). Employees where super nice and helpful otherwise.

Heather Stern

Doug was very nice and helpful. He knew exactly what I was looking for. Unfortunately they didn't have what I needed. Thank you Doug for all your help!

Dylan Dykeman

If I could give 0 stars for the building materials/delivery department, I would. An absolute nightmare since the first order. Sent a bunch of the wrong stuff. The items that were correct like composite decking had been seriously damaged with a forklift. We had to return probably 50% of a $7000 order and then wait days for replacements. Extremely disappointed and kind of confused by how any store can even operate like this

Steve Mcmaster

Good people and deals just wish it was a bigger store

Hedi Tanfous

Don’t wonder why we don’t support local business and shop elsewhere when you treat your customer as nothing

Jeff Schmidt

It's ok. Extra hidden charges on certain items

Doug Carter

If shopping for lumber can't beat prices at Rona.

Ted Uffen

Excellent selection, informative helpful staff.

Douglas Zandstra

Have most home improvement products. Nice store.

Stone July

Never very friendly always have to find someone to help then they say no or over there

Rob Aguiar

Pretty good store overall. Staff were friendly and helpful. Not as much selection as their London stores, but enough to do majority of projects and household chores.

Deep Ender

Lame name, get a new name.

rob ellis

great easy acces in north end of st t. prompt service and friendly staff.

Clenry Guzman

Very helpful & knogeble Stuff????

Jade McKenzie

Do NOT advertise that its ONLY CUrbside pick up. Online says they are OPEN and you get there and they are NOT. AND minimum 24 hour wait. NEVER EVER AGAIN

Russ Cudney

Nice clean store with spacious isles and lots to choose from

Bob Dhillon

Good experiences here overall. Staff are helpful and responsive. Prices bit steep but regular sales mean you can usually get what you need st a reasonable rate if you can wait.

Keith Cross

Knowledgable and helpful staff

Matt Smith

Purchased a BBQ in 2019 and recently purchased a Snowblower from Jason. He was very knowledgeable, helpful and honest. Would definitely go back because of Jason.

Daniel Durda

One of my favourite stores in st thomas. I find myself just going here on a whim to see what they have in stock, what's new, and what's in sale. During the quarantine I had to order some wood and I did curbside pickup. The staff loaded it right in my car. Super easy, super convenient. Probably the best hardware store in the area. Definitely recommend. Only downside is it's much smaller than other rona stores in london and area.

Rachel Wilson

Customer service came first for our experience during a stressful home reno..Thank you Jim! . We choose RONA for our future renovations.

DR_LUGNUTZ

Good luck dealing with these people that know it all. Bought a pair of fiskars trimmers there 2 weeks ago and had an issue for warranty. The guy at the back desk informed me that they haven't had those for over a year. I definitely bought them there and offered my bank statement. Not helpful at all and kind of stand off ish about it. Will never step foot in that store again.

darla ker

Love this store..quick and easy to find what you want and get on your way. Very helpful.

Amanda Wilson

I always love getting my household supplies here, for any projects I have. The service is always friendly, and the people are genuinely knowledgeable. I'm thankful for a great team of staff members there.

Bob Ward

Needed a tub spout and was having difficulty finding one online. I called the store and the plumbing person took the time to help me get what I needed. Great customer service. This is why I prefer to shop local. #stthomasproud

Duane Vanduyvenvoorde

Every time I need help, no one is around and when I find someone, I feel like I'm being an imposition.

Paul Cleary

Some of the staff could use a bit of work but good store

Randy T. Killey

Open and clean.

June Baskin

Always get suggestions and great help here.. Great employees!

Langton Industries

Got a sheet of mdf asked to be cut into 2x2 squares. Of the 8 peices I got two are under 2ft width by over 1/4 inch. Only two boards have more than 2 square angles. Sheet was 49 inches wide. No care was taken while cutting. They also pick people at random at the service counter regardless of order of lining up. Long wait for poor service

paradoxd

Customer service is absolutely terrible at this location. I've been a few times for various items and every interaction I've had with staff has been lackluster to say the least. Staff are not familiar with products are they give off the impression like they dont care about your questions are blow you off. I would probably go to lowes in London to be honest.

Robert Heath

Good selection.. Prices are a bit high!

Abe Thiessen

Great place to go to get what ever you need even if price is a bit higher just think how much time you spend driving around to find the best price in the end its all the same.

Rick Smith

Good service and selection. Not too busy when I've been there.

Jerry Soucek

Had what I needed..... quick prompt friendly service

William Smith

They have a,nice selection lumber and there yard people are very polite and help you

Rusty Hinge

I always get great service here. Friendly, professional staff.

Silke21

I had a reno done that should have taken about 3 months but took almost a year, more mistakes and errors I care to remember, subcontractors are not professionals nor did a professional installation, what is easiest and quickest, nor are they careful of one's belongings. One has to keep calling and reminding to get things done. I will go elsewhere for any future renos.

Capt. Klink

This place isn't a mega-depot but they do have a little bit of everything

Tammy MacRae

Fast service

Nick Ierullo

Great service

Sixth Squad

Most staff friendly. Very helpful. Store manager Gary, very knowledgeable and respectable to customers. Recommend this Rona! Not everyone knows everything in stores people, it takes time to learn each section of the departments.

Jim Veinot

Found everything I needed easily, got help when I wanted it. Prices were reasonable as well.

Randy Gordon

Good place for DIY products and lumber

Marcelo Bastalla

I like that they are always friendly and help to satisfy your needs

Andrew Kent

Prices are high, checkouts take for ever, and you can never find anyone in the store

Tiffany & Patrick O'Neill

Quick for curb side pick up, order was ready within 5hrs and they were polite when I picked up.

Matthew R

It's a good place for more detailed hardware needs, tools, and various lumber, doors, etc.

Jarek Stache

Usually pretty quiet here and a decent sized lumber yard.

G Mail

Good selection of items

Bradley Clift

Service people were a bit rude but I found what I needed.

Will Forsythe

Unhelpful

Keith Phillips

Great pleasant atmosphere wonderful service

Natalie Willsey

3 times in last few months was totally disappointed with customer service...I realize it's covid ..but come on...then this weekend ...last straw they stopped collecting AirMiles...one of the only reasons I go there...taking my business elsewhere...

Don Blaney

Fast and helpful service...

Marcelo Live

Friendly service, good knowledge of the product. Will return.

Hendrik Van Harn

Smaller store, but is adequate for St Thomas.

Jamie Gordon

Friendly service but store small compared to big box in London

Dave Kanada

You'd think after three lockdowns they'd know how to handle curbside pickup.

Tracie Boudreau

Not very knowledgable staff in plumbing dept. ... I shouldn't know more than the person selling the stuff !!!!

Scott Geoffrey

My experiences vary at this store from very good to average. Most of the time the employees are super helpful. Smaller sized Rona but has always had what I needed.

Ron Jones

Great service

John Kerkvliet

I managed to pick up what I needed.

Eric Kirkpatrick

Drove here from London for a special they had to find out that they close at 6 and not 8 as it says online. I get its Covid days but someone in management should take some responsibility to update your info online.

Tony George

Curb side was slow. The product was abused (drywall ). No point of sale for first nations tax releif. Air miles denied !

Jennifer Hashey

I didnt know how to do curbside pick up at the time when stores were not opened and the lady on the phone went over and beyond to help menplace my simple order.

rob white

Where's of time going there just go to London

craig chaplen

Went above and beyond to help us find some tile. Excellent pro desk

Elaine Holt

always have what we need! friendly staff

Derrick Tremblett

Great staff and they are happy to help, from the staff in the yard to the inside staff. Great knowledge of products and polite. Great job.

Dave McAdams

Great service from very friendly staff. Lots of convenient parking.

Sarah McMillan

The location has plenty of parking. The store itself is always clean and well organized. The staff are always helpful and if they are unsure of information they work together to figure things out.

Basim Ahmad

Experienced staff

Martin Luce

Love this place

Marie Doe

I try to price match in St Thomas. They do not accept flipp app. Only the actual Flyer or the receipt. So i left . When driving out i saw the store that the article was on sale. I stop purchase it there. I am glad since it was a price match of 20% and Rona was more money. So by refusing i got it cheaper someplace hels. Now before i go to Rona i will stop to the other store first. Thanks Rona for giving me a hard time.

Steve Wood

Helpful, kind. Let me open up nuts and bolts packages to verify that they fit!!

Cheryl Garrett-Jenkins

Very helpful friendly staff.

Brian Ruessink

Quick service, friendly staff, well stocked and good prices.

Stephanie Azzopardi

Easy and pretty quick online ordering and pick up

Sheri Mitchell

The staff are knowledgeable and helpful. If they don't have an item they will try their best to find it for you.

andrew cola

Joe is the best contractor service rep around!

Michael Lanteigne

disappointing experience today. asked three employees for help in kitchen cabinets and was told they didn't know who worked in that section. I was told to see the store manager...he should know they said. Really? Tried to get his attention and was put off three times by him as he whisked by me ... Can they be that busy that they can't make the time to help someone buy kitchen cabinets?

Phil Hastie

This rating is for online purchases...the store staff and quality are not at question here. It's the online purchase problem I've run into a few times now. I find a product I want to purchase in a quantity (plywood,patio pavers...) and because my local store doesn't have the needed quantity I can't complete my order. I have no problem paying in full for, say, 50 pieces, and waiting for the order to be filled and delivered (with in an acceptable time frame) but I am stopped from completing my purchase and am left having to order from a competitor in the neighboring city. Rona needs to address this problem and allow online ordering to actually be online ordering.

Vlad Sabo

Rona is my favorite store since it's Canadian operated.

Brandon Fox

This is a store I try to avoid. The customer service is non existent and it’s always dirty. Whenever you try to ask for help at the contractor desk to place a yard order you feel like you’re distracting them from their coffee and conversation. Yard staff have trouble finding things almost always. Half the time they don’t actually have what I need. Go to home hardware in town, you’ll be better off. One star because one time I found something there no one else had.

Tonia Mueller

Contractor desk guys are very helpful

Joe Lar

A good place to shop for renovation materials. They are usually the same price or less than home hardware

Ara Tussuzian

Good constraction shopping.

Helmut Halla

Hard to find what you want sometimes home hardware in this town has more variety but generally pretty good service

Abe Bergen

Helpful friendly staff..

Jim Dodd

Great experience

Joyce McAllister

Awesome

Robert Zabehaylo

slow phone service, 20 min to check an item number

Ryan Harper

I have had some poor experiences with RONA, including incorrect times on google etc, but overall they are very helpful and polite. Prices in some areas are a little steep. If you have a plumbing question, ask for Dave. Top guy

Joe Buonamici

Totally useless, every time I call them they put me on hold and then hang-up, this has not just happened once, now 5 times. Only reason I call is because I would like to spend my money at local businesses. Sorry had enough of wasting my time, close them down bring in a Home Depot.

Barry Pearson

Rona is typically more expensive than Home Hardware here in St Thomas. They do however sell certain specialty items that Home Hardware does not sell. On everyday items I don't find their prices very competitive. They do however carry a large selection of economy ceramic tiles if you're looking to do some tile work on a tight budget. And if you watch their sales they often have good sales on higher end bathroom fixtures.

Bill Forsythe

I enjoy going to this location. More than enough selection

Linda Smith

Almost never have flyer items in the store.

Rob Jackson

Great and knowledgeable service desk. They always have what you need

Glen Skelding

Love RONA St. Thomas. Everyone friendly and helpful.

Ted Linker

Great,knowledgeable, friendly staff. Everything is close by- don't have to spend 40 min to find products, like at "bigboxstores"..

Patricia Sinclair

Good

DARQUISE

I've gone here 4x for Assistance and questions. Each time they sent me to home hardware or a box box store in London.

THE MAN

Good

beach bum

Always has everything we need and very helpful staff. Always my go to spot

Chris Zwicker

Great experience today. I was in a suit and the yard guys loaded me up. Its appreciated.

Js

They don't have it, just go to home hardware

S P

Curbside pick up option used during COVID. The employees were extremely helpful and friendly. Lots of help offered while picking up heavy items and made the experience the best they possibly could. Located on the north side of St Thomas. #localguides.

kurt schuyler

Never had any troubles here staff is friendly things are easy to find and the guys in the yard are great!!

Steve Andrew

Friensdly, helpful staff at this location

Anony Mouse

We LOVE Rona!!!!! Got all our Lumber from here, Ryan was fantastic on the phone. We needed more for another project, ordered on the phone went to pick it up the young man put it in my care ensuring it was all straight no gouges. They are always so helpful here. Yes you may have to wait for help on the shop floor but they can't be everywhere at the same time. Thank you . Definitely shop here rather than Home Hardware anymore.

Dawn Schmidt

2 nice ladies helped me today get what I needed and the cashier was helpful as well.

Sean Hansen

Staff was very accommodating thanks

shiju varghese

POOR CUSTOMER SERVICE BUT EXCELLENT PRODUCT AND PRICE EXPERIENCE IN ONLINE PURCHASE

Dwight Saunders

Wow! Best customer service/experience at St. Thomas. They helped me get a thermostat ( essential in winter ) when I'm not an online ordering person. Manager found a way!! Thanks again and the next socially distanced coffee is on me!

gary sutherland

Got what I wanted I could get it anywhere else

Conrad Bernatchez

Amazing people work there. Always ready to help and always pleasant, everyone is that way. That is why I always go there first.

Stacy Dornan

Bought a lemon Craftsman ridin lawnmower there,it ran for 5 minutes and died.Wont start again,call for help or to see where I can get my warranty.Put on hold everytime and no one ever helps,will never be back except to get my money back

Slobodang

Update your store hours on Google you misled me and caused me a massive inconvenience

Mark Smith

The staff in our local store was helpful and we found everything that we need but when it came to delivery the guy just left in the driveway in while it was raining and took off and ABSOLUTELY refused to help at all and left it for my 63 year old mother to carry everything in !!! if it wasn't for her neighbors everything would have gotten damaged !!! Lazy drivers !! I will go else wear next time for renovation materials. Unacceptable !!

Srinivas Varanasi

Got a very good price on tiles. Helpful staff.

Russ Dollery

Hard to find what you need & no one on floor

Justin Howard

Friendly and quick service

Carlton Sooklal

Check out this place fast n neet

Stephen

Bunch of good people never had a bad experience there and been going there for along time

Eric Gordon

Great friendly serivce

Merna Edison

Prompt service, knowledgeable staff and good prices.

Graham Gagnon

Good prices

Simon Benoit

I went to pick up an online order and it took almost 20 minutes just to sort out what was in my order AFTER I had gotten confirmation that it was ready. Doesn't come across as very organized.

Geoff Hebb

Didn't have what I needed.

Steve D

I find their wood to be a little too woody, but maybe that's just the way I cook it, could be a matter of taste.

James Heaslip

I never buy anything here. Pricing is a little expensive. Knowledge base is poor.

Chris

Went there for paint this morning waited a half hour nobody helped went to front and asked to get some help the girl was nice and good at her job and called over the PA for someone to help in paint. Waited another half hour with no help and walked out. I'm only posting one star because at least one person tried to help me

christopher laliberte

It's a good little St. Thomas lumber yard. Way more helpful then the local home hardware.

Ara tussuzian

Good Canadian store.

Larry Sartoretto

Great people!!

Sara Becker

More of a 0.5 then a 1. The service is ridiculous and they have a policy that they don't have to accept returns from other stores of the same chain. No wonder people drive across town and line up outside of home hardware to avoid this store that has very little stock anyways. We will definitely avoid buying anything from Rona again.

Ken Roberts

I found the employees here are highly ignorant and not helpful at all.

ken docherty

Nice friendly staff. They are doing the best they can during the lockdown. Great efforts to get my order ready and I'm sure it was not easy as they had tons to pick everyday and probably most contractors demanded same day service and Rona St-Thomas did a great job. I'm from out of town (Uxbridge area) and I can't complain about anything from the service to the smile in the pick up port. Thank you for working e xtra hard during thses hard times

Patricia Sharpe

Customer service is #1 at this location!

J L

Knowledgeable staff and good customer service

James Donaldson

Ordering the deck with composite first person was helpful and informative.We are at costomer service desk not the contractor desk.The next two workers where unhelpful and not knowledgeable didn't know what a skirt board was. Will be spending renovation money somewhere else.

Mike Brown

Worst customer service I've ever experienced

Chris Draper

Hard to find staff on the floor