Reviews of M K Rittenhouse (Gardener)

Greg Burghall

Great customer service.

max “Wash-Pro Pressure Washing”

Very helpful customer service, great prices, and fast shipping. Overall great experience dealing with M K Rittenhouse. Highly recommended!

Jaime Leclair

Wonderful service

Rica L

Had a great experience with M K Rittenhouse! They provided us with knowledgeable customer service and worked with us to find the products we needed to keep us running.

Superior SoftWash

We purchased 3 Delavan pumps to try them. The pumps overheated and failed in less than 3 months use. When we contacted them to pursue a warranty claim, they were difficult to deal with, putting the responsibility for dealing with the manufacturer on us. We wanted to return the pumps, but were told we would need to pay for the shipping--to Canada, for the pumps to then be shipped to the manufacturer in the U.S. We gave up and threw away the failed pumps. It was not so much the needless work in the process to file a warranty claim as it was their indifference in helping us with the claim.

Paul Stefanson

We had a few issues with 3 spray tanks having manufacturing defects. After a phone call to Rittenhouse the acknowledge the problem and replaced the tanks with better units than we had originally ordered. Two thumbs up! Thank to Toni and Ken for making it right! You guys rock!

Jeff Weinberger

Terrible customer service. Sales person Christopher never returns calls, and lies to you about shipping.

Bryant Morawek

New building. Great people

John Dixon

Great

Logan Kotlar

I was looking for a sprayer replacement part that no other companies could find (or cared to try). Finally Chris Pearson spent a week searching for it and sourced it for me. The piece didn’t even have a part number to reference but he found it anyway. Great customer service, selection and shipping.

vivek sharma

I called the staff earlier to get some information on my order. The lady on the call was super rude and kept going in a circle without providing necessary information. She hung up on me and then called my work place to complain about my rude behavior. UNREAL. We would never make any purchase again from this place for any of our facilities throughout the provinces. Worst customer service!

Nat Barnes

I had a very similar experience to the recent reviewer Craig Wilson. Placed an order in mid-June for an item that was said to be in stock on their website. Received an email right away from a customer service rep saying the item was actually back ordered and would take 10 business days - fair enough, no problem. Then a month went by with no updates whatsoever, so I emailed the customer service rep who originally told me about the back order asking if there was an update. After no response to my email for a week, I called their customer service line. The person I spoke to said the original customer service rep was busy but would call right back (I guess no other customer service reps there could help me?). Two days went by without a call back, so I emailed customer service again. Still no response. I have now emailed yet again requesting a refund. Delays in delivery are completely understandable, especially in these times. Being ignored despite multiple attempts at getting an update, however, is unacceptable. I will not be doing business with Rittenhouse again.

Fred

Ordered from online. Customer service was very kind and helpful. Shipped very fast for me too. Thank you M K Rittenhouse!

Superior Pressure and Softwash

Good company, but do not ever buy a Udor Zeta pump from anyone. We tried four of them for our softwash business. We could not get through ONE DAY without one of them failing. Rittenhouse tried to help and was great in getting us replacement parts, but the Udor pumps were a disaster. Udor did not honor the warranty published on their distributors websites and tried to blame the failures on us. We replaced them with Comet P40s and have not had a single failure.

Ken McDowell

Just received my Kindling Cracker - King. Very happy with the purchase. Arrived sooner than expected!

craig wilson

I ordered something early in June and they took my payment saying it would be 10 business days. Well about 20 business days later, not a word about what is going on. I contacted them and they say they learned a few days ago it might be another few weeks!?! For some reason they never bothered to tell me this and I had to contact them to find out what is going on. I said they need to explain what happened and why they never updated me or I would leave negative reviews online to which they replied "we don't respond to threats". Not sure how asking for an explanation of their poor business practices was a threat but I was disappointed by such a ridiculous response from someone in the wrong.

Paul Gaspar

Toni was very helpful and ensured that the new truck was outfitted with the spray package on time as promised. Thank you.

Brian Wielgus

One star too many 2 garbage engines sent within 3 weeks. The customer service is worse than the 0 star rating the engines deserve. They want u to pay to return their garbage honda product. Honda has the same not my problem attitude. Cannot say enough bad things about either especially after giving them 3 chances to make this right.

Gene Johns

Excellent service and common curtisy great service ☺️