We've been customers for 3 or 4 years. Our yard is L- shaped. Every year we'd have to repeatedly request that they please treat the entire lawn and every year they'd continue to largely disregard a sizable portion of the property. We'd pay for a season's treatment in advance and receive an invoice statement per treatment, which didn't make sense to us, given that the year had already been paid. The invoice listing everything they did to just part of the yard became a periodic annoyance in its reminding of everything they didn't do to the entire yard.
I've included a photo with this review of the area they would miss, all the way out to the road. Note that the property to the right is clear of weeds. They hired a different company.
Eventually we switched companies and didn't renew our annual service package... or so we thought... because a few days ago there was a sign on our yard declaring they had treated it, without any invitation from us. The service rep told us it's their policy to automatically renew annual service packages despite the absence of any contract and we'd have to pay. What a remarkable business model! The last time I encountered this, it was children taking tourists' photos in Mexico and then requesting payment. As an aside, the new company contacted us to advise us they'd seen the Nutri-lawn sign on our yard and mentioned they've heard numerous complaints about this practice.
What I wish Nutri-lawn understood is that I don't want a discount on poor work, I just want the work done right in the first place. Half a yard of weeds isn't better than a whole yard of weeds when you hire a weed control service. I would happily do it myself if I had access to the chemicals.
I rate them 1 star because the areas they treated have far fewer dandelions than the areas they repeatedly neglected, but their workmanship and business practices are lousy.