Reviews of RONA Parry Sound (Gardener)

Kim White

Great service

Doris Schwarze

Super friendly and helpful

Mark Hooper

Always have what I need!

Elana Ryeland

Nice store, good service, selection was limited because it's smaller.

Sherrie lee Cormier

Well now this is the place to go and spend your next 2 pay checks...love the garden selections.

Richard Burnside

Friendly staff

Linda Lee Walker

Rona in Perry Sound is AMAZING They have better quality woodstove parts then Home Depo better staff and much friendlier and a lot SMARTER STAFF

Eric Masell

Great friendly staff. Very Helpful

Peter Saar

Great service excellent selection

Tim Ryeland

Friendly and helpful staff

Graham Vick

Good service

Ben Hatherley

Michelle was great to deal with.

Donna O'Donnell

One stop shopping with expert advice for all my building needs. Friendly and helpful staff. They can take an order over the phone and have it ready for when I arrive! If it's not in stock, they will order it for me and call me when it arrives at the store. Great service.

Wayne Melnechuk

Always good customer service.

Jason Ladouceur

Great service and good resources. A lot of products for your everyday needs

Tom Arnold

A good store if a little cramped. I like their stock yard pickup. You have to go into the store to order and pay. But once in the yard staff will load you stuff. I am and older person and like this feature, especially when I get bags of concrete or other heavy items. Staff always helpful. Looking for floating docks, this is the place to buy.

Dan Ziffle

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Daniel Hefford

Bought a garden hose and spray paint here. No issues friendly staff.

Thors Beastley

In and out kind of fast. Staff was very friendly, the store wasn't very busy. Yard guy helped with loading product. Prices could have been lower to compete with other stores. But good experience.

Anne Bath

purchased an american standard toilet on sale, we went to install a week later and opened the box to find it damaged took it back and got told that we must of damaged it as they inspect all, really as the box was not pre opened. The box was loaded by Rona onto our truck by fork truck as my husband cannot lift anything heavy. gave my husband a hard time of it and we could order same but would not be in until following day, meanwhile we have a plumber at our house waiting to finish the job. My husband picked another Koeler toilet and they would not honor the same price , and charged us the full price. not a good experience and chances of returning very slim

DaseTrisLand Hunting

Love this store. It has everything I need

Gary Morris

Awesome staff.contractors choice

Robert Melon

very friendly helpful personnel

Jennifer

Very friendly service. Staff are always available to help and are very competent

Jerry Tot

Always fun to shop here.

Jonathan Ryeland

Fantastic small town service with great selection.

Courtney C

This Rona has been my "go to" this summer for a big cottage construction project. They have delivered loads of lumber and had special order items ready on time and for a fair price. The staff have always been super helpful in the store and the drive through lumber yard.

Bill Heitman

Good service. Busy store with good prices and knowledgable staff.

Mike Mckowen

Amazing , Friendly service!

Roly Wight

Small inventory on everything. My personal experience with Rona is disappointing . Customer service is poor at best. Caution when ordering product is recommended.

Mark Haverty

Looking for woodstove pipe is challenge these days. Gary M. went out of his way to help me find the product that was needed for my project. His expert knowledge provided a successful path to follow to do the job right. Some products are in very short supply for all stores it seems these days so patience is required.

Chuck Erion

good source for building materials and hardware

Nathan Dahms

Good selection of items.

AlbertNicole Desormeaux

Always great service for over 18 years that i have lived in parry sound

Gary Jenkins

fantastic

Robert Boulard

Got most of what I needed except for metal electrical conduit and connectors.

Barb Anderson

Great service, advised me of an alternative to what I was there for that was a significant savings.

Charlene Green

We had a delivery to our cottage on Parry Island. Roger was the driver and he was excellent. Didnt even complain about the road ha ha... Was ever so nice to our grandson who was in awe of the truck. Thanks Rona for sending a great guy!!

Brent Short

I have attempted to retrieve my costs through the court system. I have been blocked by the no fault insurance rules and laws which RONA chooses to hide behind, instead of being a good corporate citizen and doing the right thing. I have now been given a no trespass notice by RONA. LOL Why would I ever go there to do business LOL. Having been a long standing customer who has spent $10's of thousands of dollars at this location I am at a total loss as to how I have been treated. I stopped in to pick up a few boards to finish a project with my trailer on July 17 ,2021. As expected the employee was to take my order and load my trailer as directed by RONA. The employee loaded the wood incorrectly resulting in damaging my vehicle. Although they admit responsibility for the damage they refuse to pay for the repairs. The cost is $1,600. The owners of RONA expect me to use my insurance to pay for damage caused by them. This is outrageous and unbelievable. Be aware when doing business with the company they take zero responsibility for damages. Just read the owners response. Nothing has been offered other than to use MY insurance to pay for their damage. The damage occurred while the employee was loading the vehicle not after!

Kirby Freeman

Great small town service. Knowledgeable and friendly(most of the time).

Paul Zimmer

Great place. Everyone is more than happy to help!

Back Country

This review is strictly related to online orders and not in store purchases. Be VERY aware, plan for delays and damaged products! Service related to online purchases has been extremely poor with corporate Rona. Perhaps related to the Lowe's acquisition way back in 2016. Order took months to recieve and when it did finally come, it was damaged. Now after weeks of trying to return it, they will not just replace it, rather informed me I will have to wait for them to pick it up before I get my refund then I can place a brand new order and start the process all over. We will provide an update regarding totals delays incurred and if Rona does eventually put forth some effort to help rectify the situation.

Kevin Healey

Like a toy store for larger boys

bil milar

Staff are friendly, and knowledgeable. Go to for lumber orders over the years. Excellent quality at a competitive price. The cashiers, order desk and the yard are usually well staffed, knowledgeable, and most helpful.Their delivery is reliable, and the drivers are capable when off loading. Just finished a screened in porch, materials were delivered promptly, and the order was spot on. btw Built my own, but if I was to buy a dock theirs look top notch. Filled docked floats, and extra lumber for strength. Unlike some that are basically just a deck with floats underneath. Usually a selection in stock, built will build on site to specs. Order over the winter... delivered in the spring.

Ken Durston

Great products and service

Leslie Tabobondung

EXCELLENT PRODUCT!! CUSTOMER SERVICE IS 5 STAR!! ????????

Darlene Gray

Great customer service especially during these difficult times. They where very helpful and also informative. Thanks Roma

Patricia Dunkley

I have been building a new home and am dealing with rona parrysound. Love this store they are very professional and are always able to supply me with all my building needs. Had the pleasure of meeting the owners bill, christine and their dog cooper. I will continue supporting this home town family business.

Sue Rechil

Very helpful staff. Lots of stock. Good location with lots of parking.

Robin Alvarado

Nice prices good stuff paull is a good helper whe you got there ask for him

Miles Thompson

Good place to buy lumber and accesories

Dana Berman

I wanted to purchase lumber from a Canadian company. Hopefully locally owned. Unfortunately, lumber prices were higher than Home Depot. Insulation prices were OK. Great service, great staff.

Budgie Grotesque

Don’t be misled that because it is a RONA that their prices are the same as other rona’s, because they are much more expensive at this location. They would not even price match identical products from Home Depot. Some pretty lazy people out in the lumber area as well, as I was forced to sift through bales of insulation to find the proper ones i purchased. The flooring is also a few dollars a square foot more than other Rona’s. save yourself some money and aggregation and shop around. Home depot around the corner seems to be about 10% cheaper on many products.

Travis Middlebrook

Great place . Friendly service, good deals.

Mr bosswich

Very clean store and well organized. Was able to find what I needed quickly

Robin Swanton

Search out gary .VERY HELPFUL!!!

Michael Guberney

Tried multiple times to actually purchase a dock from them starting back in Sept-20 thru Feb-21. Most times didn’t respond to emails. If they did it was with little information and no sense of urgency to put an order together. Even the owner in the end was not responsive. Just baffling. Went to Porch to Pier where they were unbelievably helpful and hey they got the (big) order.

Derek Peachey

Absolutely atrocious service. Asked about having a simple outside shower door made. They said they would call me back and took down my number. After multiple calls I had to return (3 weeks later) and they could not find the order. Then indicated that the person responsible was out of the store. Convenient. No way to run a business. Just call me back and tell me you can’t do it. Wasted a customers time and showed great ineptitude.

Rod Barrett

About four weeks ago I called Rona and spoke to Kris in windows about getting a quote. We had a friendly call and he promised me a quote right away. I heard nothing from him. I telephoned a number of times and left messages. No call back. I emailed the owners and finally Kris in windows emailed me back apologizing profusely. He promised he would deliver a quote immediately. Despite two more emails and a telephone call which again went unanswered , he still has not sent me a quote. Unfortunately, we have lost four weeks on our project. We got a quote from another supplier in Parry Sound . It was an excess of $25,000. Obviously Rona Parry Sound is too busy and does not need your work.

rob gloyn

Staff at this store are very knowledgeable. They know where the items you want are. Helped me with heavy items to load in my vehicle.

Jesse Woods

Horrible check out service!

s str

As soon as I walked in I was greeted with a smile I walked over to the area where I thought I'd find what I was looking for and was asked if I needed help finding something. Pleasant experience every time I go in here.

craig williams

Excellent customer service

Wayne Robertson

The staff was very helpful and made my purchase a good experience, I will definitely return and purchase other products for my on going renovation????????

Lloyd George

This is a great place to go, if you need help with your project. The staff is friendly and knowledgeable, and will do what they need to, to ensure you leave with everything you need

Blaise C

Just went there to pick up a 10" culvert. As a contractor I appreciate the customer support.

Andrea

If I could give 0 stars, I would. The customer service experience is dismal. We placed an order for metal roofing to complete a boat house. Credit card charged immediately, we were told when to expect delivery. Made arrangements for workers to complete project. Multiple unreturned phone calls to confirm delivery date. Then told order was never placed, but complete payment received by rona. The store re-ordered but would not confirm details for delivery. We were left with workers for installation but no materials. We had to cancel the order. We placed the order with our local home hardware, who have confirmed all details, and cost less for the building materials. Our advice, don’t shop here for items you need for building projects. Customer service is awful and you will get a better price elsewhere…with far less frustration!

Tim Stiles

Great service

Richard Mehedan

Best quality lumber in Parry Sound.

Jason A

Helpful staff, but the product selection is very lacking. Lumber is cheap, but if you need decent lumber go the Parry Sound Lumber or McNabbs

Brenda Timmins

Great !!

Jan Burgess

We went there to get something like a large diameter pvc tubing to drain water under our driveway. We found a clerk that was knowledgeable and helpful AND patient with us!!! Despite us being amateurs at joining pipes together, we did okay and have managed to get water drained away finally.

Aleya Wight

Very helpful staff

Brad Boltan

Rona is Awesome. The people are knowledgeable, kind and friendly and you feel that they care about you and your business. Great quality lumber. Nice to go somewhere these days and do business with them It still has a small town feel when you are dealing with them which in today's Covid world is beautiful breath of fresh air.

Roger Davis

Great people to deal with