Reviews of Orillia Pools Design Builders (Gardener)

Marcus Bourbonovski

This is top notch service and will not find anywhere friendlier. Been dealing with them for many years and would not go anywhere else.

Mike Robertson

Always helpful!

Maureen Gignac

We had a pool installed by another company and it was an awful experience. After install we had issues getting the water clear and the other company sold us +++ chemicals that didn't help. I went to Orillia pools who checked our water for free and gave us a simple solution at a fraction of the cost and it worked. They have been really helpful, teaching us how to maintain our pool ourselves. We go to them for all our pool needs now, we really appreciate their friendly and personal service over the other company.

Jon Woodward

Great help with my spa parts! Thanks

Sam Grafstein

Orillia Pools Servicing our pools was a complete and utter disgrace. I am sure there are more reputable and establish pool companies and highly recommend you consider other options!!! Ask around ... be aware.

Matt Koller

If you own a pool in Orillia, these folks know your pool. We moved into a house with an existing pool and Gwen was able to give us a detailed history of the pool. Great service and advice - definitely the experts to go to.

A C (spruce35)

Orillia Pools offers great advice and a good range of tried and tested pool and spa products that they stand by. Gwen and Mark Carruthers, owners operators, work very hard and go out of their way to serve their customer base. We have been customers for three years and an on using them for years to come.

Cheri Kentie

Professional. Go the extra mile. Love the staff!!!

Robert Healey

Outstanding service, good people to deal with. Honest and up front.

Sheena Mcrae-Taylor

Gwen and staff are always ready to answer any questions about maintaining our pool, always recommend only what is necessary vs. some companies that try and get you to purchase anything and everything. We are very confident in their knowledge and abilities!

Michael Turner

Always fast friendly service with great advice and quality building and products.

David Brian

Great customer service, I've switched to them from another supplier!

PM Lewis

So far things worked out for us in closing our pool. Workers did a great job. Need to wait until next year when they open it for us. Very knowledgeable when asked lots of questions

Barry Orton

Girl was very helpful. She was informative and friendly. I will be back here for my pool supplies for sure.

BRENDAN MURPHY

Great place for my Pool and Spa purchase and maintenance! Very knowledgeable staff and friendly experience every time! Would strongly recommend for all pool and spa needs!

Mike Macgibbon

*BEWARE* Before spending thousands of hard earned money on your backyard pool dreams, please do lots and lots of research.Somthing we didn't do. We live in Orillia , and spend in Orillia to support our local businesses. So when it came time to build our pool, it was no different. We hired Mark and Gwen from orillia pools and designs. After our promised start date was postponed week after week after week after week , along with unanswered emails and phone messages . Excuse after excuse and straight out lies, we decided the best thing was to get our deposit back. We are VERY disappointed, frustrated and stressed with the extremely horrible and RUDE customer service we recieved from orillia pools.

William Gapen

I would like to thank the owners (Mark and Gwen) and all of their staff for another wonderful summer of enjoyment in the beautiful pool that you built for us. I have appreciated not only the excellent workmanship that you provided in helping us to create our backyard oasis, but as equally important the excellent customer service you have always provided to us over the past three years since it was installed. I sincerely appreciate the high level of professionalism your company has always shown to us and your willingness to go the extra mile to ensure we are happy customers. It continues being a pleasure doing business with you. Thanks again.

Tammy Kindler

Horrible customer service !!!!!!!!!!!!!

tyson herriman

Emailed over a week ago with questions about pools... no reply

Brittany Ferguson

Extremely satisfied with the customer service. I just bought a brand new equinox hot tub from this company and I couldn’t be happier!! Thanks so much!

Jennine Collier

The best service I have received from ang retail company. Fast, knowledgeable, extremely friendly staff. They even researched specific product for my hot tub and hot it in. Wouldn't go anywhere else especially after previous experiences from other local companies. 5 star service.

Lyle Dorie

They are very helpful and great to deal with

Andy Breininger

Knowledgeable and friendly in store staff.

Rose Linder

Staff always friendly and cheerfully they make a promise and they keep it very impressed.

Wayne z

Excellent friendly staff, very helpful. Bbq supplies are the best around. Highly recommended!!!

Kristin Dawn

Amazing.

Trish McQuillan

Professional, accommodating, helpful. Highly recommend Mark and Gwen for design, biild and ongoing maintenance.

Chad Vivian

Would not reccomend at all. They have mislead me every step of the way. They dropped my tub Off without calling me and letting me know that it was coming. They set up tents blocking my stairs and said it would be for one day and now theyre telling me it wont be till probably next week. I am catastrophically disavled and have tripped and fell twice now trying to shimmy putside around their tent. It was paid for by my insurance c and I wish they went with another company. The workers are great and Mark the owner is great ( although he did mislead me about timing) but his wife is not a person you would want to deal with. She hung up on me and said she would only deal with my occupational therapist who lives in another city. I never wanted the hot tub dropped off here monday because it could be vandalized but was reassured it would be done right away. I was told by the owner that if anything happened it would be looked after. Now his wife just keeps re itterating that Im not getting a refund. I never once asked for a refund. I just asked that they not use my yard as a stock uard until they get around to it. I guess once Im paid in full it dont matter anymore. Its all about the next sale now. Please be warned that they may seem great but as soon as there is a problem you see how fast you get put on the back burner. I only rated them one star because they got nice workers. Not very organized though and dont communicate nicely. Buyer beware