Here you will see the reviews of real people who purchase the products and services of Van Beek's Landscape Supply (Gardener) in the territory close to Oakville (Canada).
At the present the business has a rating of 4.1 stars out of 5 and this rating has been based on 127 reviews.
As you can read, it has an average rating is really positive, and it is founded on a very large number of feddbacks, so we may conclude that the assessment is very reliable. If many people have bothered to evaluate when they are satisfied with the service, it works.
As you know, we don't usually stop to give tatings when these are positive and we usually do it only if we have had a problem or incidence...
This Gardener corresponds to the category of Landscaping supply store.
Web site pricing is different than that compared to on site charges. When pointing out the discrepancy, just got a lame excuse! Disappointed.
Amazing service!
Quick and helpful service lots of selection , a one stop shop for hardscape
The staff are great and friendly and make it easy to make your purchases. I did it find it a little intimidating to go if you have never been to a landscaping supply store. I purchased my grading soil and rocks for my landscaping project. Everything turned out great. The delivery was fantastic to my home, and the loaders that work onsite work very hard.
I want to start by saying I will shop from here again, since there aren’t any decent suppliers in Milton, they have great prices , but I was applauded by the hypocrisy #vanbeeks portrayed today, I visited the Oakville location to learn about my deliveries in the morning, nothing conclusive , I waited on hold over an hour combined, to hear marketing voiceover lie to me over and over again, at least thanks to. Cliff I’m ready to roll when the stone get here after 5, I was hoping to finish this early, as this is my 8th day working , and I wanted to great my son with clean clothes, I can say more about your inconsiderate hypocrisy, but I shall be civil!
I purchased 2 cubic yards of premium soil last month thinking the quality of Van Beek is great. But sadly, the soil was not weed free.. after just a few days, there were a lot of seedlings coming up.. I wouldn't recommend the soil for vegetable garden.
Excellent soil selection for all your garden and grass needs.
Great service
Ordered limestone screening for delivery. Not happy with the product and their explanation. Can't return one yard screening dumped on my driveway.
So bad
Lots of selections for all your backyard needs
Friendly staff, they know their stuff. I got sand for the pool delivered next day. Great experience.
Friendly and very helpful
I have nothing but good things to say about Van Beeks! I experienced first class service and my contractor says the same. I got everythong I paid for at competitive rates and the customer service went above and beyond. I believe in good coustomer service along with quality products and therefore I will continue to use these guys for all of my garden needs. Thanks again!
Very reasonable prices and great collection of yard supplies.
Good place very helpful, got some artificial grass, highly recommend
highest quality and lowest prices in the gta
Great place, tonnes of product and very knowledgeable and friendly staff
It is my opinion that I never got what I ordered and then they denied my requests to fix the situation until I sent them a lawyer's demand letter. I don't know how a company with such abysmal service and poor quality products vs. the product representations stays in business. I question whether the positive reviews have been fabricated to drown out the real (significant number of negative) reviews. Avoid this company.
Got three yards of top soil , great product, good price/delivery. Friendly , professional staff !
Excellent source for landscaping materials, with great selection, knowledgeable staff, and reasonable prices. Highly recommended.
I was disappointed in the customer service and pricing. They have more inventory, but their pricing is significantly higher than smaller supply stores. I was quoted different prices from the Oakville and Mississauga location. I wasted a lot of time driving between each location because none of them had up to date inventory. Each location had 5-6 employees, none of them were able to answer basic questions about dimensions, inventory or stone colours. I ended up placing my order with Academy Stone in Oakville.
Called to get a few prices last week and they said they would call back before the end of the day. They never called so I called the next day and they said the same. This has now been ongoing for a week. I shouldn’t have to hunt them down to give them my business. Needless to say I’m going elsewhere.
Little steep in price. Plenty to choose from and great staff!
Someone is not doing their job!! Never in the 27 years that I been in business have I had a problem with a delivery service or product. I had ordered a yard of black lava rock on August 16/2020 to be delivered August 22/2020. I paid the whole amount on my card including $175.00 delivery charge. I requested delivery as early as possible so I would assume 8 am latest 830 as deliveries start at 7am ,I was told, seeing I had ordered 6 days in advance I was either first or second up, I would think. Anyways. I saw the charge was made to my card and on Thursday August 20th I made a phone call to see if my order would be early morning Saturday,the person on the phone said we can't guarentee early morning but said before noon I should have it, this is after I gave her my order number. Saturdsy morning arrived I had an employee show up at 830 to the site started doing some clean up while waiting for the rock. I decided to make a call to see if they can give me an idea when the delivery was going to be, the girl, said she can't specifically tell me, but after I gave her my order #, said around 1030 am ok. no problem I went to look at another job while my worker just killed time cleaning up , I told him once stone gets here start taking it to backyard. I got back to the site at 1130 am the lava rock was not their I said, what's going on ? Got on my phone called i asked where is my order she said I don't have an order for you i said what???? Gave my order number she said that they don't have that product in stock...now you can see how I was fuming actually I was very nice i did not drop any f bombs ... as i had called 3x before this call. i had put order in, WHY WAS I NOT TOLD that they never had any ? If I had not called them, I still would be waiting. Why did someone NOT CALL ME? very very disappointed Joe DAndrea kwikkerbjoe ontarios edging specialist and ontarios kwikkerb representative.
These guys are awesome! Highly recommended them. They are always nice and always helpful
Had come here for a few years till today. I went to order sod and was told i could get a shipment the day of. I came in the day before to be a head of time to make sure i jad my order to be told it wouldnt come. They mentioned their supplier and that they wpuldnt be able to ship till 2 days. Funny that their supplier sells to the public too and gave me the exact same order 30% less. Thats a huge difference. Sad to find out i was getting screwed price wise here.
Great selection of dirt/mulch etc...great price for bulk orders. Okay price for small orders
Great service and selection. Reasonable prices. Very reliable.
Great variety of stones and such
Great experience all around. Happy Customer service reps and very helpful friendly staff. Convenient location and a large lot full of options for any project!
Good variety
Great products, great crew staff. Best place for landscape supplies
Way more expensive than market
Good quality product and best prices in the area. If it's for a business set up an account with them and they'll discount whatever your buying.
I got in and out very quickly and that's what I was expecting for my visit..
Polite and helpful staff. Unilock and Permacon stones available
Great prices great service
Great variety of landscape supply. You'll find everything you are looking for competitive prices. Staff is very helpful. Great customer service. Thanks
I have been buying landscape supplies from Van Beeks for more than 20 years. Their service and friendliness always has me coming back. Great landscape supplier.
4 yards of black mulch delivered mixed the the gravel, stone and dirt from the previous delivery. Sad quality
High quality firewood!
Very helpful staff. Great product and reasonable prices.
Always friendly. Only source of nice Brown mulch that know of.
Great selection & Service
Perfect wood, could have been a bit drier but otherwise was great quality
Terrific staff. Suzanne took more than 2h to help us navigate our project and identify the correct material, all while dealing with staff questions and other urgent requests. I've never seen such positive attitude, patience and customer centric approach...
Great variety of Mulch: Cedar, Pine, Hemlock (rare-find), Red, Black & Brown {by the yard or the bag}
Always a pleasure doing business these folks.
Great people, service and products. 5/5!
Very helpful staff and nice selection of interlocking stone.
Reasonable prices
The team at VanBeek's is always ready to look after you. I went in on a very busy day and although there was a bit of a line up at the counter, They acknowledged me as I walked in and let me know that they are ready to look after me momentarily and in less then a few minutes, they got me on my way! Bravo!! and Thank you!
This Van Beek's location has a good supply of bulk landscape items and quite a large selection of rockery. I also frequent this location to get bagged firewood for my brick oven. However, they only have mixed hardwood and you cannot select woods such as hickory, cherry etc. Still it is convenient so it is a go-to destination.
Very disappointed in the customer service. Promised an early delivery, they arrived at 5:30pm. Did not leave the geo-tech cloth. When I called they would get the cloth to me on their 2nd delivery, no idea when that would be. I had to go pick it up myself.
Fantastic place to buy a wide variety of materials. It is our companies one stop shop! Keep up the great work!
They have everything, excellent quality, excellent service. Definitely our source for soil and mulch every year. And all of the other items that come up for our garden needs.
Yard guys are a great help
Bought soil and seed to oversees our lawn. The soil has an odour like it was dredged from The old Shell refinery land in Oakville. And the seed has refused to germinate after 2 weeks of diligent watering. Very disappointing.
Great friendly service, lots of options to pick from!
Great people, easy to get to, large selection of everything and anything!! Great sod/price too!! 5 stars!!!!! :)
Great products, awsome service, they are the best!
Great place for stone. Today, we brought Firewood! In spring we will buy some flagstone. Easy parking and pick up.
Called twice and both times had to wait forever. Still unable to speak to someone, I called up another company and got the service I expected.
great service, helpful staff, we needed small black river rock, they helped us load the 9 bags into the truck - also purchased artificial turf, they cut it very quickly and provided written instructions on how to best install it. We found their prices competitive and they had better selection that most gardens centers we had looked at - for us they were worth the 1 hour drive to Oakville
Jordan was very courteous and accommodating which made my visit a pleasant experience.
Rented a bin. It was suppose to be a 14 yard bin. It filled quickly. When I did measure it, it was only a 12 yard bin. I spoke to one of the owners and he told some nonsense about brick yards. I teach math, a cubic yard is a cubic yard. His best defense was to yell and scream over the phone about sending another bin, and threatened me about putting anything more than 2 yards in the new bin which he never did send. He just hung up the phone on me. Great customer service buddy.
Great prices, friendly staff, easily accessible location, serviced in a timely and accomodating manner
Please provide an option to skip your LONG advertisement when one makes a phone call. It is very irritating. Thanks
The Millennials running this place are almost completely useless and clearly that comes from the top. Van Beeks is a rip off and ripped off is exactly what I got. I highly recommend using another gardening center for your requirements. I am disgusted with the service from this place.
Thanks! Great Service
Megan was very helpful with our order and the firewood was delivered the next day. Cheerful and helpful driver, put the wood right where I wanted it and it looks like good quality, dry. Thanks!
Very bad experience! Extremely rude people working there!! Won't go back. You ask for assistance or a question and you get a sarcastic response. Your employees need to go on customer service training!
Van Beeks recommended a triple mix topsoil as a base for my residential project with a premium topsoil with seed after as a top spread for the seeding. Unfortunately the driver mixed up the piles when delivering which resulted in me putting down the premium topsoil as the base and the triple mix as the seeding layer. My lawn is ruined for the season as a result with a layer of pebble and sand on my lawn which has killed the original lawn almost entirely. Even with an additional delivery as a second layer (but actually 3 rd layer) of the premium topsoil and another 10 lbs bag of seed to try and tamper the triple mix has not helped. Grass seed that was sold has barely germinated. To add insult to injury the triple mix blew onto my vehicle and created a concrete like coating. Do not recommend any of these products or the advise of this landscaping company.
I found what I needed. Some of the staff are helpful. The prices very from visit to visit. Sod is $2 cheaper elsewhere
Bad service with deliverying big problem, give zero star or below! Be aware of this garbage company , delivery always be delayed without notice, No any reputation.the customer service does not solve the problem without any help ~ It is an untrustworthy company, will make complaints to this company!
Wide variety of landscaping products. Good competitive prices. Recommend place for bigger supplies.
Absolutely horrible and a total nightmare! We purchased all the interlocking and natural stone products for our front and back yard from Van Beeks last year and had a great experience.... the complete opposite of what happened this year. Apparently management has gone from one brother to the other since last year. On Monday, we went to Van Beeks with pictures of our backyard steps and measurements as we wanted to replace the existing steps. The young gentleman that helped us at the counter told us we needed 12 step fillers. I’m not a landscaping expert but I knew for 3 Banas natural stone steps I didn’t need 12 step fillers. We walked out and decided to take a look at the yard to determine what colour we wanted. When we went back into the shop we were helped by Megan who was great and took a lot of time working through various different options. She was super patient and thorough. We came back home to make a final measurement before purchasing and told Megan we would call her to place our order. On Tuesday morning, I called first thing in the morning to place our order. The young gentleman who picked up advised that they didn’t have 3 of the 6 feet long, 6 inch rise Banas Steps in Dove Grey in stock. I was quite surprised when he told me they didn’t have them, as the day before they were in their yard. I kindly asked him to double check to which he said that they were probably sold and pending delivery for someone else. I asked him if they had the Banas Rust Remover as I needed that too and he said they don’t sell it which again surprised me as they sell Banas Product. After hanging up I called Banas to see where else they sell their products and called Peel Landscaping and Boulders, both of which had the product but I asked my husband to call Van Beeks once more to confirm as I’d rather support a local business. When my husband called, Suzanne told my husband they had the steps we wanted in stock, along with the step fillers, rust remover and a few other products. We then placed our order as we needed it for this Saturday when we had contractors coming to install. On Thursday, we received our delivery and noticed the step fillers were not the same colour as the Dove Grey steps - also, one had black lines all throughout and the other was majorly chipped. On Friday morning I called Van Beeks first thing in the morning and emailed them pictures. They agreed they sent us the wrong colour (they sent us slate grey) but advised they didn’t have any Dove Grey in stock. At this point we were quite frustrated and knowing that we had contractors coming in less than 24 hours to install was stressful. They told us they would go to Banas and pick them up and would deliver by the end of the day. At 2pm I called just to ensure they were on track which they said they were. At 5:30pm my husband receives a voicemail saying they are sorry and can’t get us the step fillers for today. Thankfully Suzanne picked up who checked the truck and confirmed they had them and we would get them delivered first thing in the AM. On Saturday, our contractors go to install and we notice that the step fillers they delivered this morning are 42 inches instead of 46 inches that we purchased which are too small and wouldn’t work. I called and tried to get through for 25 minutes and then decided to make my way to their shop. They agreed to give us another step filler that would allow us to make all the cuts we needed without being short. Once I came back home, the skid with the steps that were delivered on Thursday was emptied and once the skid was picked up we noticed the driveway is damaged from delivery. Considering I picked up the step fillers at 4:30pm I am now having to pay for the contractors to come back today (Sunday) to finish the steps. Given how much we’ve spent at Van Beeks or even if your a new customer , I feel like our experience with Van Beeks this time around has been a complete nightmare. I understand small businesses are having to make major adjustments during this pandemic but this was a new low and complete disappointment.
Thanks for the great service! The girls at the office were so helpful, they helped me to find exactly what I was looking for and my backyard has never looked better. I am very happy with my experience at Van Beeks!
Really solid company! They are very organized and timely on delivery!
Pick up the phone ! Waited 45 minutes to have the rep pick up and promptly hang up.
I ordered 2 yards of Black Loam earlier this week, was able to get a Saturday delivery. I didn’t ask for a time but assumed it would be in the morning, my fault for not asking. Got a call at 1pm saying my delivery was being prepared and should be there in a half hour. At 3pm I called, listening to a message for 2 minutes before I hung up. 3:05pm and no delivery or call, not impressed. UPDATE: Apparently the Oakville location ran out, got a call from Mississauga location that they were sending it right over, very apologetic. I had to go out, when I got back, dirt was there and they had even filled up my wheelbarrow. Good recovery!
Amazing...great prices, old fashioned customer service, terrific family run operation, a true gem and Halton's best kept secret...I have been going there for over 25 years and their products and services has been awesome. Thank you Ernest Quintal Oakville
My first experience at Van Beek's was what made me want to keep coming back and buying products. The team at Van Beek's has always been efficient and friendly towards customers. Thanks Van Beek's!
Ordered 3 yards of mulch and a face cord of wood. Mulch was fine but the wood came with a pile of bark and dirt. After a couple of complaints their customer service contacted me and we worked it out.
The delivery driver, Sam, was tremendous in facilitating resolution of a issue with a pebble order and provided absolutely outstanding 5 star customer service!
Great service!
The reply from Van Beeks is a crock. I am 8 minutes away and literally one left turn off of the road they are situated on, not the 2 hours they put in the original response. So their response makes no sense. They have terrible customer service and lying in the response to my original post just makes it that much more clear. We are all affected by COVID. But Instead of honouring the contractual obligations made by their mistakes they simply cancelled the order to make it go away. I do not accept the apology nor will I use or consider the use of this company again. I would give 0 stars if I could. Placed an order last weekend for soil, screening and loam. The price was great. Scheduled a Friday delivery. Did not hear anything from them. On Friday I called twice and received confirmation that my order was on the way and not to worry. Well it never showed up. Called today and spoke to a rude gentleman who told me I had not paid a delivery fee and that I was expected to pick up my products. I explained that my receipt had a delivery fee on it. The man laughed and asked why I would think that was the delivery fee, it clearly was a splitting fee. I apologized for my “ignorance” pointing out I didn’t know what a “splitting fee was” and stated that the website had called the fee a “delivery fee” and had asked me for delivery directions which I had provided. I asked if they would honour the contract/order as I did not feel that I should be punished for faulty advertising on their website. He told me they would happily send the product for and extra $400. He was argumentative and rude, hanging up on me when I asked for his name. I just received a cancellation email from the company as well. I guess this gentleman decided my money was not worth their time. I was extremely disappointed with my entire interaction with Van Beeks and would strongly recommend going with a company that honours THEIR mistakes without belittling their customers for the errors.
I have been a client for several years, I like their customer service, however this time I was disappointment with the quality of the soil that was dispatched and not receiving a response to and email send with this feedback. When placing the order over the phone I inquired about the colour of the soil because I want to ensure it was not brownish of grey and I was assured it was black. However as you can see on the picture the soil mix seems to contain a lot of material that is not soil, it dries out very fast and becomes airborne and the colour is light grey.
I have used this place to get all my materials for 2 years now and I am still going there. The place had excellent customer service also the stuff are always there to help. I would extremely recommend this place for anyone that need materials for outdoor need.
I had a really terrible experience starting with the delivery time. As a contractor that doesn't do well for us. Delivery time was very late and delivered in the pouring rain. Never seen such terrible quality products for sod and top soil. The top soil was full of rocks. There was chunks missing out of the sod all cut different sizes. They only have one delivery driver and he had problems with his truck all day. Apperently that was the delay. Then when he delivered the sod it took him nearly an hour to be able to drop the bin I had delivered with it. I wanted both of my bins delivered first thing in the morning. That was the deal. I didn't get my first bin til about 2. I had to stay in a hotel and lost several hundred dollars because of them.
A good place to get landscaping supplies. I got my hemlock mulch in bags from them. I also got some stones and they sounded reasonably priced. They have good customer service and our patient with questions.
When u sell soil just sell soil not stone you should tell customers about product accurately. I bough top soil 2.5 yard today and when I recieved delivery I checked soil its mix with stone I call them and complain and they handle the complain poorly Very disappointed with product and customer service Please next time tell customers clearly that your soil have stone too so at least customers should know what they are buying I osid for soil not for soil with stones mix
Dirt is dirt, but the right kind
What a terrible place to shop at. I came in this morning (sept 21) to order some soil and as I`m standing there waiting the young pudjy blonde girl ignores me and starts to serve an other driver. This place has changed and now I hear that there are new owners . I guess they don't want my business so I took it down the street to Petrie`s top quality soil where they not only gave me great service they even gave me free pens and a calendar. I have been coming here for years but it seems like kids are now running this place and it`s going down hill fast. To bad as the owner of Special touch services I will no longer come here as it`s a waste of my time. One thing they will learn is that word travels fast among the contractor world and a word about bad service travels even faster. This young girl better work on improving her customer service skills real fast or she`s going to find her self with out work.
I bought some sod it should be 2x5 but some of them were cut short I complained but they didn't care they act like I was lying.
Wonderful clean load of firewood, it is well seasoned and good mixed hardwood, excellent price and appreciated the early delivery. Can you smell the hardwood burning! Thanks Amanda and keep safe.
Great service and products. The boys out front were very polite and helpful.
You may be surprised how much sponge wood is slipped into their loads. I measured 28 to 32 percent moisture content on the first 5 pieces I split and checked upon arriving home. (20 percent is the suggested maximum). if buying firewood from these folks, bring a moisture detector. Decent units available at Amazon starting far below the price of VBs "4 year seasoned firewood" face-cord stacks.
I bought pea gravel for the lanscaping. Great service. Good price. Very helpful staff.
Professional garden supplies,affordable prices
I filled out an online quote request for 1 - 2 bags of premium garden soil. I got this reply: "Thanks for your inquiry. For one yard bag delivered it will come to $151.46. Each additional yard bag is $75 + HST." When I called to order they told me that the price quoted for each additional bag does not include soil??? I find them very sly and deceitful. This is clearly misleading.
These folks are wonderful to deal with. Friendly, knowledgeable team handling the phones and first class driver who always gets here on time! Thank you Van Beek's Southdown!
I like the hemlock mulch here.
Very courteous and helpful staff. Excellent service. Firewood is very good.
Good service minus the lady which doesn’t believe i am a contractor but still gave me an “account “ for discount Triple mix here is mediocre
A great store for rocks and pavers. The pricing on bagged stone and gravel is the best in the area, along with the best selection.
Very poor after sale service. They don't respond to concerns in due course. It took three phone calls and one email before any one responded.When they did respond to the concern presented , they fell short.
Great staff.great prices
Great service! These guys go out of their way to ensure client satisfaction. Keep up the good work!
Update: I ordered 4 yards of mulch and received far less than that. Trying to call in to speak to someone has not been a success. I've been on hold listening to the same recording for over an hour after hanging up every 10mi or so. Unimpressed. Just placed my first order with Keanna. I experienced a very rare level of exceptional customer service. I've recently been frustrated by the poor service of competing companies. I'm only going to VB's from now on!
My first negative google review. Things are difficult right now and I have no problem with delays or low inventory. I must say though the service I received was beyond bad. I went last week to pick up 11 bags of various items. I was there over an hour and asked the young man just to double check that the order was correct before closing my trunk. He assured it me it was. Came home and I was missing 4 bags. No problem, went back a few days late and Zack told me to come on up to get the 4 bags. Eventually got to Zack and he pointed out to the yard and asked me to speak to anyone in orange. Eventually got to Evan who kept asking me what the order was, eventually asked me to move my car as I was in the way (been there an hour again) and I asked how long he thought I should be. He didn't know and informed I came at too busy a time. I asked if I should cancel the order and he thought that was a good idea (literally). Not the end of the world, won't go back and they are a very big company and probably won't care but this was my experience.
Terrible customer service. They lost our order and had nothing but excuses. Was dealing with an alleged assistant manager who was terribly unprofessional and rude. Van Beeks has lost a long time contractor client thanks to their alleged manager and her attitude. I would recommend going elsewhere for your stone and garden supply needs.
so bad! Poor service and quality of goods!And threw the calculator in front of me
Great price for the potato stones
Dumped some back fill
I just finished purchasing and picking up some stone for a project and must say that the staff and especially Jenna couldn't do enough to help me. For busy people to take the time to write a positive review the service has to be exceptional. I also found the yard extremely clean and organized which makes it so much easier to review and select materials.
Face cord, pulled up, dropped in and drove off. Easy peasy.
Helpful staff, very good firewood
Thank you for turning my DIY idea into my backyard oasis! VanBeek's expertise, professionalism, service, project knowledge and selection is second to none. We are frequently complimented on our new backyard space and it would not have been possible without VanBeek's guidance and support. Thanks for everything Luke, Jenna, Lauren and John!!
It deducted 1 star. Delivery was good, however their price is more expensive when you line up and buy on their store compared to their price online.
Nice customer service.
A good variety of matierial to choose from.
The staff are so friendly! They greeted us at the door. We received just what we were looking for!