Ordered for mothersday! Wouldn’t even give this buisness 1 star. Ordered a flower arrangement for my sister in law, spoke with two of the workers in the phone to figure out this arrangement ahead of time, they let me know ahead of time that they didn’t have the exact flowers for the exact arrangement on their website this was in terms of colours they said to me, to which I said that was fine for colours to do green, orange, yellows and whites, that wasn’t the issue. The issue was they didn’t put the value into the arrangement that they charged me. I was charged $114.94. I bought the deluxe arrangement that should have had at LEAST 18 roses by just counting in the photo, her arrangement only had 4 roses and two daisies and the rest was just greenery for filling!! NOT WORTH a deluxe $85 dollars worth of FLOWERS. When I called to say I expected money back the lady was snarky, and rude, and hung up in my ear after telling me she’d issue a refund! Hung up in my ear as I was asking how and when the refund would be issued! When I called back she was extra rude and said she was processing it as we spoke and hung up again after sarcastically and cynically saying “you have yourself a nice day” I don’t think that asking for the value of FLOWERS that I was expecting to be delivered is to much to ask, and that asking for money back is unreasonable either. Especially when spending so much money on an arrangement. I could have gotten arrangement that size for less than $30.00 here in Vancouver!!! She also tried to tell me that the greenery was more expensive when I told her the expense for floral arrangements comes from the flowers put into it NOT the filling and greenery, and that the flowers delivered were mostly just greenery and filling no flowers like what was expected and listed and discussed. I should know my mother is a florist!! This flower arrangement was nothing like what was advertised, their customer service is appalling, and they are a crooked businessthat over charges! Don’t recommend! Here’s the photos of their standard arrangement, deluxe arrangement which I was paying for and charged for, and a photo of what she got. I’ll let you decide if this flower shop is worth your buisness.
Oh p.s, and to top it all off we arranged delivery for the 8th, they told me they were delivering tomorrow and delivered a day early! So all that above, and that are unorganized!