Reviews of Lowe's Home Improvement (Gardener)

Melissa Duncan (mhoney83)

Freindly staff and always someone around when needed. Cashiers are always smiling and the subway within the store is an amazing convenience for hungry shoppers in a hurry. Tones of supplies for all your home improvement projects and great prices.

Christian Howald

Customer service was zero tonight, young lady in seasonal had no clue what i was looking for (patio slab), and cashier at other exit was no help whatsoever.... Not service i have come to expect from Lowe's

Tom and Tracey Bridges

I love the service at Lowe's. From the personal service when I pick up an online purchase ...thanks Camilla, to the expert advice given to us from Matt in flooring and Aimee in Paints. We have been provided with a wealth of knowledge, which has helped us to renovate our house confidence. A pleasure to shop at Lowe's, thankyou for the incredible service your employee's provide.

ANSTLE ANTO

Staff was extremely rude, unhelpful and indifferent. Is the very last $ they will ever see from me.

Vanessa Catto

Wish I could give 0 star. I can appreciate they had to deal with COVID, but compared to any other big box store, they really dropped the ball. 3-4 week waiting time for curbside pickup, brutal costumer service on the phone (once you finally get through) and to boot, after three weeks of waiting they simply cancelled my order. I knew I always shopped at Home Depot for a reason.

Brandon Valentino

Their online ordering system is BAD. Don't even bother. Call to see if its in stock and go pick it up. Otherwise you'll wait for weeks.

Kelsey Guindon

Roy needs a raise! That man helped us out tremendously today (feb 28, 2021). Lowe’s I hope you know you have a fantastic employee. Treat him right and never let him go! Our boar spear will be hung high and proud now because of Roy! Tell him that and he will know exactly where this review is coming from. High five Roy ???? high five ????

S E C

Waited half an hour for someone to cut blinds. Left them on the counter and walked out. Went to another home improvement store, found great service and lower prices. Will probably not shop here anymore. Seems their product quality and service has been going downhill over the past few years. Shame I used to love this place.

Sarah Barnett

Great experience at Lowes Sudbury today.

Donna Roy

Not as good as it has been in the past, less staff and inventory of shelves and brackets very low

Joel

all the little thimgs you need to fix that watchamacallit. for example. 1$ teflon plumbing bushings to save 400$ fixing your Honda Odyssey power sliding door trolley

Branden Beauchamp

Had what I was looking for in stock plus it was on sale....

Chuck Viau

Was,friendly and easy to find my purchase.

Maurice Rousselle

Nice store clean and helpful staff

Elizabeth A

To be honest, this review took me awhile to really think about. These stars are really for the people who helped me at Lowe's. Originally Lowe's was maybe 2 stars. Staff can be hard to find, and if you come back and get someone else they tell you totally different information ????. However my most recent visit, i had great help from Dan B. He had answers for all my questions ( i was ordering alot and i mean A LOT of tile 600sqft). He helped me pick out all items required morter, grout, trowel. He even got the order together when i went and paid so i could get help to my car. I did have to come back and pick up the remaining portion of my order (thats how big my order was), Mark & Alex were there to help me today. They helped get the rest and load my car.

Keith Willett

Lots of good home improvement stuff

Large Format Flooring Inc. Home Renovations

Had a freezer the size i needed in stock

Jim MacQueen

Ordered a snowblower on sale ($200 off regular price) via their online store, with nearest store pickup (Sarnia). I received an immediate order confirmation email with the order #. Less than 2 days later, I was notified it was available for pickup & suggested within 7 days & to bring photo ID & the credit card used during the online purchase. The store was very busy, as usual. In less than 5 minutes at the online order pickup counter, there was an employee gone to bring it up from the back room. Within 15 minutes of arriving in the store, I signed for the blower, & pulled my pickup out front & was assisted in putting the fully assembled snow blower in my truck. I had expected a blower in a box! I know Lowes assembles purchases for free, but assumed I would have had to ask & wait a week, but as I was already in Sarnia anyway, I wasn't going to worry. I WAS impressed!!! Total time on Lowes property was less than 25 minutes!!! Amazing! I will never hesitate to order online from Lowes again! BTW... I added the included oil, topped up the gas tank, plugged in the power cable & by following the start up procedure, it started after a couple of cranks of the electric starter! Just need snow.... NOT YET!!!

Grant Richard

Ordered for online pickup, service was fast and friendly, no complaints.

Craig Moggy

Ordered 4 gallons of stain on Wednesday. Was hoping to get it by the weekend in which didn't happen. Received order ready for pick up confirmation late Sunday. Terrible online curbside service. How long does it take to round up 4 gallons of stain. Pathetic. Obviously Lowe's are in need of help on having a better system in place and hire people to assist them with sales as everyone I speak dread dealing with them as if you place an order you'll need To be patient as it may take 4 to 5 days to get your order. Obviously not worried about customer service and or sales.

Gerry Felsky

Staff were very considerate. Was unable to walk all around the store so an assistant found me a chair and went to find the part I needed. Turned out they were out if stock, but offered alternative suggestions. Appreciated the effort.

Claude Lefebvre

Pretty bad service honestly

Cheryl Chartrand

Had to chase down sales people for help.... one literally tried to avoid us

Steve Crozier

Couldn't find anyone to help us. When we founf and associate he didn't work in thw flooring dept. But said he would have someone paged. Nobody came. Then upon check out we had a young lady who could barely speak english other than the numbers. When asked a question she just pointed and smiled. Not at all what was expected.

Srinivasa Krishnamurthy

Came here and walked out 10 minutes later with everything needed. Great customer service, awesome experience. Thank you!

Brian Wall (Sewolf)

Good spot

Tlmothy Sabourin

Had everything I needed

RMC

The store is not very clean

Samantha Frost

First time there,I called first they said Rhey had what I needed. Drove all the way there from chemmy for nothing

Sammyrocksomuch

Nice people

Crystal W

Awesome prices and great place to shop but every single time I go there its always a long wait at the cash. Today after 15 min of waiting in line i left my cart full of stuff and left the store. Who seriously puts 2 cashiers on cash on a Friday afternoon. May have been my last trip. Home depot here I come.

EMMANUEL IWU

Online Orders Take 72 hours or more to process for pick up. Mean while other box stores do it in 2 hours. If you order today Don't plan on getting it today. This is so sad.

Rick Forest

No one wants to help or they just send you to someone else because they dont have a clue

Helene Lascelles Landry

Best contractor program out of the big chain stores

Devin Arthur

It would be nice if Lowe's would actually train their employees. Spent 20 minutes at a checkout with the cashier trying to figure out what window I was trying to buy. Just another reason why I typically buy any major builds from Kelly lake or Evans

Mike Wendorf

hard to find available staff

Eric Parsons

I was looking fow lawn fertilizer and this was the best price for Scotts

the kid

Poor stock and long waits. Go to home depot instead, much faster service. Update #2 Sept 2019.. waiting for customer service, 10 people waiting for service 1 person working the counter. Terrible.

Karen Alberti

Fair pricing, wide variety of choices, quality products, good service!

michael sabo

Awesome place for all your home etc. Needs..friendly staff there...so go check it out

GLENDA BUENAVIDES (gheng)

Had the parts i needed, after i looked at every other store . Definitely going to be checking lowes out first from now on

Nori Gallery

Walked into lowes on my lunch time with my wife to buy some lvp flooring.. Met Randy who within 15 minutes had shown us various flooring, found us a sale item and also confirmed there was one skid with 38 boxes left. Told me to go up to the commercial counter and register my business and apply the 5% discount. All under an hour. Claude at the commercial counter had some communication with Randy. Between the three of us made arrangements for an early morning pick up. Now that's service!

Scott W

An urgent overview of your CS practices is required ; Staff on hand unwilling to assist, willing to deflect as much as possible. Very disappointing experience overall. Corporate contacted made.

Judy Potter

Recently, my husband and I bought a washer and dryer from Lowes in Sarnia. The salesman was Andrew, in Appliances. We could not believe what great service we got from Andrew. He was very good explaining every bit of information concerning the washer and dryer. Any questions we had, he answered. He was well-informed and really knew his products. Employees like Andrew are hard to find. We are grateful for his service. Thank you.

Mahalia Wreggitt

Awesome customer service and great hours of operation. You can actually find some one to help you and answer your questions. The store is always clean, organized and bright. Great deals on home improvement items. Love the Garden Center in the summer. Also an Air Miles store. You can order online and pick in store or have some items delivered.

Gaylord Read

Great selection of lumber and quality pieces to

Scott Sutton

Great prices excellent products

Brydon Deforge

Do your research before shopping here. If you have a week to set the lumber aside, let it dry out, cut off all the warps and cracks...this is the place to shop. And they are too big to care. SUPPORT LOCAL. Kelly Lake Lumber, Pinehill Lumber both provide better service and products.

t

All you need..

nef Sharkey

Great store friendly staff. Very helpful

James Barry

Great store. Great people. They don't have everything, but they have most of what you need.

ron trulycanadian

The manager Terry was extremely helpful and a pleasure to converse with. Helped me get my product within a reasonable time period. Terry was great.

Emily I guess

A good place to go for all your DIY needs. The staff are a bit intimidating, so if you need a lot of help, it might be a better idea to go to home depot. All in all i had a positive experience.

Terri Bresolin

Terrible experience

Ryan Frappier

I love lowes

Keith Sloan

Quick service

Hector Rivera

Excellent clearance sale but had to wait because sale price was not in the computer.

Jason Pangowish

Poor customer service actually there wasnt any to busy playing with each other

T Stevenson (Baby T)

Very terrible service, the past 4 times I have had to go there, we have had to wait over 20 minutes for help. The past 2 times we have done to see kitchen countertops on 2 seperate occasions, there is no one in the department so we press the button to wait only to get someone to come up and tell us that the Kitchen guy is on lunch, meanwhile we have been waiting 20 minutes for someone to even come talk to us. When you press the buttons, no one comes to help you. They are just absolutely horrible service. They go for smoke breaks in the middle of "helping" you making you wait even longer. Just all around horrible service and I do not think this store is going to last very much longer.

Michael Van Harten

Can't always find someone to help you but they do carry lots of stuff.

Happy Day

Last week it took 4 days for pick up order curbside for screws. Today I tried another order and 7 hours to just to confirm order. Your online service is just as good as your in store customer service.

Mike L'Heureux

Staff are knowledgeable, friendly and outgoing. Store is never with out stock.

Todd Frawley

Knowledgeable and efficient service!

Max Weir

Moderate selection, competitive prices, minimal staff usually difficult to get assistance however they are very friendly.

Laura Dugit

Nice store. Always a sale on

Gary Lamarche

Lots of product ..very helpful staff

Shawn Morrison

Had what I needed, good service. Expensive but that's to be expected

Stephen Sutton

Love Lowe's, never disappointed

Peter Smith

Went in with a rain check and they didn't honor it. Drove 2 1/2 hours to get there.

David Pellegrini

What started as a very positive experience quickly turned aggrivating. Inventory system didn't show available patio umbrellas and cashier couldn't ring out patio stones. Cashiers also gave lots of attitude

James Paquette

Excellent prices and selection

Dave Battaino

Had to order online. Waited 20 mins for someone to help and ended up being sent to someone else and they didn't have much answers and would have to do multiple trips just to have installation.

Caroline Bailey

My preferred hardware store

Meagan Lalonde

Always seem to have what I'm looking for in stock.

Chris Dupuis

Awesome selection

Craig Johnstone

The service is okay here, depending on who you get. Some employees are fantastic, Randy in flooring is the best. The assistant manager is also a gem. Some of the young kids working here though, they will actually laugh at you when you ask them for help. I did not feel very welcome that day. If it weren't for Randy and the AM, this would be one or two stars.

-Buck- mike Doyle

Lowes staff are very helpful

Emma world Tessier

When purchasing a new range, we were sold one that ended up not having the main feature we asked for. Thank you Anthony for making things right!

David Sonnichsen

Slow and un trained help

richard lemaire

A very good place to find home improvement stuff. Excellent service for rookies like me

Dave Mitchell

Went in for a sale item, but they were out. We found an open box and got 10% off the sale price. Whole time in store was less than 15 minutes.

Jordan Stephenson

Inventory control is abysmal. We tried to get a washing machine, they said they had 1 and didn't. I get that. Tried to buy a play structure slide for a 4 foot deck. Twice they said they had stock on the website, got there and they had none. This time it said they had 4, I got there and again none. Employee told me "it's on a trust based system. Head office told us there were 4 in the shipment, we just trust that there were." What is that? Additional: Just got off the phone with another employee "the inventory shown on lowes.ca isn't controlled by us. What they show the store having on hand is set by them without input from us." Real smart. I'm glad there's a Home Depot in town. Shame Lowes bought Rona out...

Sheryl Stafford

Found what we wanted quickly. Staff very helpful and easy to find.

Ken Prior

Went into the store...looked around..."dream shopping" getting ready to buy wall panels & flooring for my "summer camp" and then a very nice worker took the time and helped me with my dream shopping and told me when the time comes for me to get all this HE will take the time and help me....was really happy leaving the store...oh yeah I did get his name and I WILL ask for him ????

J J

It's so hard to find help, or someone to educate you on what you dont know (purchasing doors) or even to help you load it .

D A

Went in looking to buy paint and stood at the desk for 10 minutes. People standing around everywhere doing absolutely nothing but nobody at the paint counter. I asked the cashier if anyone was working the paint desk and she said to wait a minute. Waited five more minutes and left to home depot

Robert McKeown

This is a nice Lowe's but what sets it apart is the assistant manager - he's friendly and very helpful.

Raquel Dombroskie

I called ahead & asked for the nursery department to find out if they had pansies for sale & was told they received a new shipment . I get there & they didn't even know what a pansy is & I looked everywhere to find out they didn't even have one single plant! NOT GOING TO BUY PLANTS THERE AGAIN !!!

Geoff Core

Staff member in the appliance department was very friendly, knowledgeable, and helpful. Staff in general were easy to find.

Rick Sasseville

Good selection, friendly service

Matthew Beach

Not impressed Will deliver LG product free but no others. Will purchase my appliances elsewhere!

andre lavoie

Amazing

Brian Victorino

Excellent customer service. I enjoy this store for all my home renovation needs. Not one department has failed me in the kindness and customer service. All staff are well informed and product knowledgeable. We also love our occasional chat with Gary. Thank you for being on the front line during this war against the invisible enemy.

Manuel Pallascio

Lowe's is like going to a local hardware store. Stuff for friendly and very advisable.

Josh Wong

Great helpful Staff, prices are very high especially for Bathroom tap sets over $154.00+ Tax. Way over priced. I've seen in CT and HD cheaper and Costco. Helpful ppl.

Drew MacDonald

Lowes is our favourite hardware big box store. Always clean, organized and staffed & stocked for our needs.

Karl Harriman

I could not find the dairy dept

Michel Landry

Bad service, damaged goods..take your business elsewhere if you want quality and care.

Tom Hughes

Had what I needed. Took a little digging in the stacks to find pretty lumber. Place was clean. Staff was friendly. No complaints.

Mike Jameus

Good selection of products

Nolan Sarlo

The salesperson was not pushy at all, helped with all our questions, and even calculated everything and wrote it down for us.

Joel & Michelle Jacques

We found exactly what we needed to redecorate our mudroom!

FILIPPO

5 Stars simply isn't enough.... After having difficulties with ordering online on the Lowes website, i had called in and spoke with Store Manager - Eric Paquette. He had personally arranged the shipping and was able to deescalate the situation in less than 24hours. I personally haven't seen better customer service than today. Eric and his team are absolutely dedicated to customer experience, Thank-you!!! A++

Brad Butts

I was looking to redo my deck in composite and was given unbelievable service, from Phil the lumber guy to Iris who spent a couple of hours helping me re design my deck and order all the required supplies. I was very impressed with the quality service. Thanks guys:-)

Robert LeBoots

The place is a disorganized mess and the staff was rude.

Bawandeep Kaur Sidhu Deep Sidhu

Great service

Kathy Beddows

Can never find help. When you do find someone they try to pass the work onto someone else or are dumber than a doornail. Save yourself the headache and frustration and go to Home Depot.

71 Gadgitz

Although the staff is not very knowledgeable, the store does provide a wide assortment of home improvement items. Better options here for garage/workshop storage than Home Depot has to offer. The Gladiator line is excellent, I just wish they carried the larger wall panels in stock. They always have cashiers ready as well as 2 automated check out systems. Returns are a breeze as well.

Tim Paquin

Never any staff anywhere to be found. Must have a cheap manager as well because there are never proper carts. More is better.

Jo-Anne Pfoh

Not busy at all. Got immediate assistance the moment I walked down the plumbing aisle. Saddened to learn they no longer support air mile rewards.

Erica Booth

Has a huge selection of things. Employee are helpful. Lots of items displayed in showroom like set up

Angela Hodgins

Twice in recent weeks I visit this place to leave angry. Customer service has gone from absent, to rude! I asked if they'd be willing to price match an item and they were quick to say "Only if you brought a print-out" So, I said "a print out? I'm not sure how to get one" not knowing where you get a print out... She then rudely said "you don't know how to print something out at home?" So, Lowe's policy on price matching is that if I bring any old random piece of paper I printed out at home showing a lower priced item they'll take that as gospel. Flooring guy was rude, the cashier was rude. I easily spend $5000 or more annually in home improvement products. All at Home Depot now. Conveniently located two seconds down the road!

Dorian Latawiec

Quite a wide range of appliances available during this pandemic, pleasantly surprised to find what I needed here.

Tim Ryeland

lowes saved the day OPEN TILL 8 pm on Sundays

J R

Bought a s/s side-by-side refrigerator on sale and had it delivered and setup in 2 days. Very professional and courteous experience throughout!

Eric Laforge

Ordered item online, ended up with a completely different model which was of no use to me. Called Lowes customer service and was told I would have to go to my local Lowes to return item which is far from my residence:( I rated the Sudbury store because the incorrect item originated from this store, but the real issue here is with Lowes return policies, I should have received an RMA number, free shipping return and a refund, instead I ended up doing all the leg work because of Lowes policies.

Cdnblaze

Has everything

Mark Gentili

I was in line up yesterday for the first day since the corvid virus. A young girl was in line complaining about how slow it was going. When we went in she was at paint counter. There was a few people there. The young man was busy and he has always been good serving me. She brought in a big 5 gallon container. He brings the mixed paint and she tells him she does not want that size she wants 2 gallons of paint. So he goes and mixes 2 cans of paint. Puts it on counter and she then asks how much the big one was and then how much the little ones are. Then she asks if he put colours in Little ones yet. She is not too smart. Her complaining but she is not clear on what she wants. She would be the first to complain about the young guy. I just want to say it was her.

Joel Jacques

Friendy staff

France Monette

Drove a long way after asking for product to be held ans told it could not be. Then it was gone when i arrived the very next morning

Bradley Robichaud

1 staff doing paint and roller blind cutting, 3 of us lined up for cutting I gave up and walked out

bertha leeson

I love this place

Joddy Pops Savard

I was sad to see no one is looking after plants and they were dead everywhere . I know its end of season but the perennials need homes

J S

Worst place to buy blinds. Maybe i hit a bad day but nobody there to help for custom blinds and even just a reg blind they couldntcut it and to make matters worst the girl we were dealing with in mid conversation left and didnt return

Suzanne Sankey

Helpful and friendly staff. Everything was easy to find. Nice clean store.

Louis Pilon

One of my favorite places to go

Claudette Thibeault

Nice staff great help

Vincenzo Dagostino

It is a superb place where you can shop a variety of products with ease. The garden center has not been opened as it is off season. It will be opened soon depending upon the seasonal effects. Still they do have some plants. The appliances, construction materials , electrical appliances , and many others are fantastic.

Lisa Layland

Good selection and stock however a little more expensive than some of the other "Home" stores

Helen Rae

Sometimes good discounts to be had on clearance products.

Lyn Mullen

Found my purchase quickly with staff help and was very pleased with the ease of the transaction.

Irene Graham

Can't find where to send a complaint. I called the Sarnia Store and,although I " Finally " spoke with a manager, my patience ran thin after waiting & being transferred different times ! Safety was the issue & with great concern . An injury occurred due to " Lack of safety "

Chris St. Pierre

Nice store but a little disappointing.

Noah Aboshawish

Unfortunately I could not attach pictures to this post. I have completely gutted my home, a large sized property, and the majority of materials and appliances were purchased from lowes. (Ovr 3000sqft of flooring, 2 kitchens + outdoor kitchen, doors, drywall, lighting, insulation, paint.. etc etc etc... its been a long 2 years. Lowes helped me out tremendously. Yes I have spent in the neighborhood of 150k just at lowes, but during this stretch Bill (manager) as well as Ben and other staff members showed me they were willing to go above and beyond for me and always kept their word. Ofcourse I had problems with some products and some deliveries. With larger volumes, I believe it's bound to happen but that's the time you find out what type of company you're dealing with and how they stand behind their product. Lowes management did not fail me and they accomodated me through the good and bad. They immediately corrected any mistakes (even the ones from my end). For me that was the real test. That's why I still gave them a 5 star. I am satisfied with the quality of products they sold me, as well as the integrity of customer service. Obviously with that many employees you will find those who are there just to finish their shifts to get their paycheck... but for the most part it's nice to see the majority of staff have the level of lawyelty and pride in what they do... I have dealt with every single department they have. The general manager clearly leads by example and is a very humble man. Big thank you to Bill for the outstanding customer service over the last 2 years.

Erin Elizabeth

Overall I have been really impressed with the customer service at this Lowe's location (I usually find it difficult to get real help at the larger hardware/home improvement stores, let alone find someome). Having ordered numerous online orders recently, items have been as expected for the most part, exchanges or refunds are hassle free as well. I had a number of purchases that were quite large and heavy, having had help not only loading them, but the staff Member who brought things out, he even attached my bungee cords and secured things extremely well which was more than appreciated and not even requested. Another recent visit, I had help from Jessie who cut blinds for me; she is very knowledgeable, personable and more than friendly plus she did a great job at my needed precise measurements to the millimeter, just a really nice person who knows their job well and appears to like it too. Due to online sales and promos but more so, the customer service received has made this my number one home improvement store now. My only complaint which is minor, is website issues (which won't affect my rating for the Sarnia location). I can not add items to my cart, I first need to create and add anything I plan to purchase to a wishlist and then transfer them to my cart. Also a website issue, pricing does not always match, the item seen (and price confirmed in store as well) changes to a higher amount once in the cart for no reason...only on a few products but still an issue since I can not and will not purchase for a higher, error in pricing and opt not to buy it then. If any higher ups are viewing this and as one example, please see the "Portfolio 3-Light Brushed Nickel Bell Vanity Light" for $64.99, it reverts to the 4-Light price of $94.99 online no matter what.

Charles Brisebois

Amazing and helpful staff.

Rich Hubert

One of my favorite big box stores. Always clean and well stocked. Only downside is staff are hard to find at times, when you do find them they are very helpful and friendly.

tam janess

They r very friendly and all the staff keep busy but yet still a a Ignoliges the customers and there pricing is reasonabale love no frills

Skylar denBraasem

Someone needs to talk to the younger employees about customer service and professionalism especially the girls working the service desk, they were too busy giggling and flirting with the stock boys to care about finding the kid who was supposed to be manning the outdoor sales desk. Twice I told them the guy wasn't in his department and each time they were unhelpful and dismissive, rather than paging the guy or a manger they told me to just go wait and keep pushing the call button. Eventually a manger did come to investigate the desk being repeatedly called and apologized profusely when she realized the kid decided to take a break without having someone take over, considering this desk is for selling high dollar items you'd think staff would be more concerned. If it wasn't for the manger being extremely apologetic and the fact I had already paid for the riding mower I would of bought the mower somewhere else, which is what I did for the lumber I needed and my new snowblower.

Travis Gillard

Disappointing customer service, selling products labelled lifetime warranty then they tell you it’s only 90 days in the store and you need to ship it back to the company directly yourself, that would cost more than product is worth.????

Charles WHA (WHAT)

As usual great help and all the products that I need at my fingertips and the staff at Sudbury Lowes or awesome to deal with

Sheri Anne

I honestly can’t count the times I’ve gone in for sale items that always seem to be out of stock. No staff, long lines, unprofessional atmosphere with terrible management. Go to home hardware or Home Depot

Hangover Gang

There always seems to be a shortage of employees available to help. Prices are decent and the return policy is good. I usually can find what I'm looking for in stock. Not the best store but certainly not the worst.

Tim Minke

Rented a carpet cleaner for the first time. I was required to pay a deposit. No problem. I told the cashier this was the first time I've rented a machine like this. I returned the machine hours before I was supposed to. They failed to tell me that the bottom of the vacuum had to be cleaned. I cleaned everything else on it. The supervisor refused to give me back my deposit as a result. I will return my $300 purchase from the day before and never do business at Lowe's again for any personal or business purchases. You may have gained my deposit but you've lost so much more.

Rolly Monette

Great service!????

Andre Prevost

Half decent

David Gauthier

I gave 3 stars because I can't find what I need and help from staff is in short supply but we were respected

David Chisholm

Didn't go in as they have a "no pets " policy and it was too warm to leave my ???? in the car.

E M M A M

Staff not too friendly. Needed help and asked multiple people for help with a big purchase - BBQ for my dad, cover, accessories,etc. - felt as tho I was bothering them.

Breeka Mixed Art

Curbside pick up system is not doing good verey frustrating how my orders ready for pick up But they don't even have my order took a week to get lawnmower that's sitting right in store and 46 minestrone talking to multiple people to the point I said listen this is orders number please just bring me my mower I've been outside 30 mins now bearly any customers here

Emily Andrews

They said randy was coming to help but never seen randy after waiting 30 minutes lol

Brian Burton

organized. A few innovative projects. Gennerally don't need assistance for finding things.

RangerDebb P

Almost everything you need

Mel KS K

It's a Lowe's - they r all pretty much the same

Wally Crawler

Lowe’s Sudbury has the worst service ever. The left hand does not know what the right hand is doing. They give you the run around, wait for ever to get someone to help you, then pass the buck, “well this is not my department” ..when you finally get someone’s attention, they huh, humm, well I, humm can’t do that for you response...This store is not even worth the one star rating....very disappointed, will not be purchasing anything from this store ever again.

Jeffrey Peters

There were many associates to assist customers today.

Pamela Auge

Very very very very bad customer service in blinds and curtains Don't go there ever Waiting from 2 hours

Snowy Impressions

Placing online orders is useless. Just go stand in line .

Douglas McMaster (Dougie .D.)

Great service

Chris Daly

As long as you know what you are looking for, you can get in and out pretty quick. The cashiers are friendly...but it's hard to find floor people if you need assistance. And I can never find everything I need, so I have to go next store to Home Depot to get the remainder of my purchases.

Mathias Brun

Good found what l needed.

Codey Thibert

10 people "working" not one can cash me out the lady they choose to work the till. She has never seen a p-trap no idea what it was tried to rip it apart to scan it. Customers service 0 you suck

Darren Renaud

Recieved our email saying curbside pickup order was ready... After being told our order wasn't ready and hung up on twice, the third person on the phone said it was ready. Waited over an hour in the parking lot despite seeing people show up and leave withing 10-15 minutes. Also overheard employees swearing at customers behind their backs.

Joel Roy

Great customer service Excellent working atmosphere

renee angele

I ordered online and was told my order was ready In half hr. Showed up and waited for my email confirmation for an hr. After an hr I called and asked if it was ready. At this point was told that it was going to be at least 2 hrs. So I canceled and expressed my disappointment with the service.

wordygorilla423 Bryenton

first time went shopping, service was great, the gent that helped me dropped his inventory check and helped me, i was surprised that i had to wheel a lift of product through the isles, not much room

Lyne Hince

They have everything you need and great prices! Bought some blinds that were custom cut to length, they fit perfectly!

David Eichler

Great service got a 20% discount on slightly damaged goods.

Andy The

Staff are good not aggressive. If you need them they are there. Know the store.

Willie Mcphee

bought too much fencing, they took a roll back no problems .

Stuart Chartrand

Used curbside pickup, was able to pickup just over 24 hours after I ordered online, could use more curbside pickup spots. They have 4...

Randy shatner

Got just what we needed for the job

crystal

Only issue I have is the high pitch noise hard to stay and do shopping

Mark T

Excellent service! Polite and knowledgeable staff! Thank you

Troy Mazerolle

Helpful staff

j bob

Honest helpful and convenient. No hassle on returns

Shelley Rowe

They usually have what I need. Staff seem to always be helpful.

Tiago Kappke

I went to Lowe's to buy new flooring. They told me take I had to pay $50 to get the measurement in my house and that I would get this money back with the flooring purchase. Also, they informed me the sq.ft would cost $2,79 for installation. So, I decide to pay for it. My place has 732sq.ft but their quote was OVER $6,000 JUST FOR INSTALLATION! I feel that I have been stolen!!! Another store that just do flooring charge me $4,980 plus tax for installation including the Vynil flooring with higher quality than the ones found at Lowe's. I'm not coming back here.

Thomas Bolton

Never seem to have anything I need, confusing store layout

Darien Taylor

Great service staff very helpful

Jeanmarc castonguay

Great service am always happy when I go there

tweety Pi

Awful curbside pick up. Very slow, only 4 designated spots to pick up, won’t be returning until store opens inside.

Therese D'Aoust-Blais

Great store deal at the moment.

Pamela McNally

Great and clean store

Suzanne Montgomery

Fast and efficient service by knowledgeable staff. We went to Home depot to do a price comparison before making our big purchse & although prices compared, staff was unorganized, hyming and hauing at our questions, like they didn't know & didn't have information on hand. We turned fast & went right back to Lowe's. Was very happy with our service at Lowe's. ????

Tereaa Rhiness

AVOID curbside ordering and pick up. We waited 3 weeks for a few boards and bolts before we received an email to say the order was ready for pick up. We waited another 15 minutes on hold on the phone while sitting in the curbside pick up spot to inform them we were there to pick up our order. We had to call on another phone to get through after 15 minutes of sitting on hold on the first call. The second call resulted in us being informed that it would take a while as the staff needed to go collect the boards. That seems to be the opposite of ready.

Zee 705

Very disappointed with the quality of service in regards to the curbside pickup. Considering how efficient their neighbour is, I was expecting a little more professionalism from this giant retailer. Next time I'll pay the extra 2-4$ per item and go next door.

Christine Guerin

Has the stuff you need to fix house

Bruce Tiffin

Unfortunately they didn't have what we needed but they were helpful where we could find it

Jason Brunette

They actually thought long and hard about a name for this Box Store... They got it right!.. You can't get much lower in service.

Piano Tuning & Repair

I ordered something online and was supposed to have it delivered. They were supposed to call me in 24 - 48 hours to set up a delivery time. A few days later, having no call, I called the store and talked to an operator who got my phone # and asked if he could put me on hold. I was on hold for 1/2 hour with them coming back on in the meantime and asking if I needed help. When I told them I was already on hold, they said, "OK, I guess I'll put you back on hold". It was like a bunch of little kids having fun on the phone. I finally hung up and called back to talk to 'appliance dept' and she said, "Oh, well, they're busy". This is now another 2 days later and I still haven't heard a thing, even though they have over $400 of my money.

Shanda Adams

Good place to have your vehicle repaired good service and nice staff

Cindy Del-Pivo

Our closest Lowes. Great selection and pricing compared to the competition. They carry a good assortment of name brands and also good quality house brand products. Staff is helpful even if not always the expert needed. They always seem to have a nicer or more featured product option than the competition. Too bad that they are not in my area. ????

Matt Shawana (Xbox Whisperer)

This store never price matches anything. Always has an excuse as to why they won't price match. Go across the street to Home Depot. Better service and better pricing.

Mgalactic Go

Ok great service and friendly staff.

Michael Connors

Not one employee asked if we needed help. There was 1 cash open and the cashier was on the phone with another employee.

Andrew Pryor

The wait times at the customer service desk are way too long, 45 minutes to rent the van and it took them three tries to give me the correct keys. Poorly managed store.

Lisa Aubin

April 19th, I wanted to purchase 27 cases of Vinyl flooring, they only had 21 cases and I was told go ahead and purchase, come back and pickup the other 6cases as they were scheduled to arrive on the Friday. Over a month later and still no 6 cases. The condo is mostly done and waiting on flooring that now I am being told is discontinued and we may not be able to get it. I'm speechless...over $1500 in flooring laid and the place is incomplete - now what?! and nobody at Lowe's seems to care. I am very disappointed at the lack of care and customer service that the employees have shown. Trying to call and speak to a manager is way more painful than it should be. Twice the flooring department has picked up the phone and hung it up just to make it stop ringing...calls were 5 minutes apart so it's hard to imagine it was an accident both times. And to make it worse, the customer service department can't help and have no idea when a manager will be in so they suggest I just keep trying to call back...

Neil Ballantyne

Terrible place to shop can't even begin to say enough bad things.will never go back.

Norm Wright

Visited garden section. A lot of the plants were droopy, needed water. Seedings packed so close together that social distancing was impossible and getting a view of what seedings were available difficult.

Rob Gervais

Avoid curbside pick up here when you get an email saying it’s ready it’s not actually ready I’ve been waiting here for 20 minutes

Connor Lacroix

Store is closed due to COVID but garden center is opened. Waited 40 minutes in line to pay because they only have 2 cashes opened. It's garden and flower season so extremely busy yet barely any staff. Plus no tap to pay...get with the times.

Glover Gaming

I had to ask 4 people to find the thing I wanted. The first 2 didn't know what it was (it was a thermostat), and the next 2 just pointed vaguely in the direction it was. I had further questions, but I wasn't going to look for another person. Terrible customer service. Don't go there unless you already know where to find what you want and just need to buy it without asking any follow up questions

james gray

Helpful staff inside, as well, there is someone at checkout to help load heavy stuff outside for you.

Jeff Demmer

Stuff was good to deal with and some good sales lately.

HonestAnonymous

Yes

BOB Lamirante

Good

BIG SKYE

Not always easy to find good service. But there product is decent. There store is usually clean. I enjoy there summer living displays and Halloween displays. I never had a problem retuning here.

Heather

(Translated) Good price, gives same price as competitor with 10% less (Original) Bon prix, donne même prix que concurrent avec 10% de moins

wayne pearson

Great sales people

Gabrielle A.

No more air miles????

Brandy Kroll

It was very pleasant

Paul Ivall

Good prices and no annoying employee asking to help every 5 in.but they are all ways quick to help

Elizabeth Patrick

Lowe's has a great product selection. Lately however, their customer service needs some work. Staff are hard to find, and there is usually a lineup at the cash, especially on weekends. Their self serve checkouts are also never open (why?). There are other stores in the area with a similar selection of items so I may try those places until Lowe's gets a handle on their service issues.

Kory Daoust

Good quality and value for your dollar and you can collect Air Miles

Marie Béland

Not my preferred hardware store. Service is poor to average and they don't seem to be too concerned that they've run out of hand sanitizer on the way in. I've never arrived and been able to use it.

Ed Terryberry

Very helpful staff, was asked many times if I needed assistance. Very polite people here in Sarnia Lowe's.

Justin Labelle

Their service was horrible and slow. We walked in to purchase a door, we had a big cart. Right at the entrance there were 3 employees standing in the way we asked then to move twice at which point they only slightly moved out of the way, then we were trying to manover our large cart around a bunch of carts in the the main isle, a few employees walked right past offering no help. Finally we get to the isle with doors, to find the door we need is on the top shelf. We find an employee to help and he says , you better be patient because it is going to take a long time. Overall a bad experience and I think we will be sticking to hone depot from now on.

Marie Laframboise

My favorite place for home renovation supplies I find that the prices overall are cheaper then home depot

Kristin Schafer

Lots of hardware but do next to nothing for the community

André Reif

Friendly and usually quite knowledgeable staff. I find this store my usual go-to when it comes to some unique plumbing and HVAC items (repair components). Other bulk building suppies can also be scored here at great prices if you're patient and willing to watch their sales.

Justmikefresha

Easy to find what you're looking for here. As well staff is always ready and willing to help out the customer.

Ronny Theiss

Always a long wait at checkout and usually more expensive than the competition

France Levac

I challenge anyone to actually have a phone call answered by this store. I've tried for an hour and I finally give up. I'll buy my garage door elsewhere.

Kayleigh Santi

Staff in counter tops were to busy catching up with an old friend to bother helping me. Finally my 3 year old got tired of waiting and we left. However the employee in the paint department was very nice to my child and made him very happy.

Sebastian Brooks

Good selection Good prices Only curbside pickup Garden center is open for shopping

Stephen Hunt

Lots of selection to look through. I can usually find what I'm looking for at lows

Dennis Rothenburger

Ordered something for curbside pickup. Were a bit slow getting the order ready but once I was notified it was ready, pickup was smooth and quick !

Dave

Customer service was excellent. They were helpful in finding the product I wanted and even helped load my items. When you have two small children in tow this is a big help.

Mr Fish

Ive been shopping here for a long time. They have good prices and a great selection but the service sucks. I've been in this store on the appliances section and walked around for over 10 minutes and no one asked me if I needed help... Terrible.

Thomas Tiedemann

Always so clean and organized ????

Joshua Reid

PROs - Great to have a second large home improvement store in town - Prices are great and competitive with Home Depot - Financing is pretty good, lots of great options CONs - Store layout is bad and the aisles are so cramped compared to Home Depot

Eric Zubert

Good service on the floor.

Rene Paquet

It was awesome. The help was there from start to finish and and was able to get what I was looking for. I ended up leaving your competitor and bought my Bathroom Vanity set.

Laura And John E

Fantastic store, great garden supplies. If I lived in Sudbury I would want to work here

Shane Delisle

Very helpfull

Louise Landry

Service is ok. Products are good, store is relatively clean.

Anthony Burger

Worst experience ever wow they should close that store. No service at all

Thomas Brown

I like the drive through garden mulch and soil pick up area. Thanks for loading guys!

Marc Sesbreno

As a contractor who often has last minute small miscellaneous purchases. In 2021, especially during covid to not have contactless payment options? I will never ever shop at any Lowe’s ever again. To drive 35 minutes for one little item to find I cannot pay with it, the same way I pay for everything else in North America.

Andy Tulloch

Friendly and helpful staff. Easy to find what you need.

julie tremblay

Awesome service!!

Craig Brummell

Emailed them via their website to get a quote on an installed 3' x 4' front porch replacement made from pressure treated wood. Received an acknowledgement email and said they would be back to me within 48 hours, and they did call. Then Ron told me that they charge $40 to come out and quote my job! I have never heard of anyone charging to do a quote. Ridiculous! I told him I would take my money elsewhere. Another contractor has quoted me $1200 and I have hired him. If they are looking to expand their sales by offering installation services, they might want to re-think charging $40 to do quotes.

Jeff Underdown

Incredibly poor service. Ordering online is a nightmare, they lost our order and it's been over a month without replacing it. They blamed it on a faulty system, tried to give me a damaged door. Very poor experience.

Loni Barlow

Hard to get through to the line. Slow for order to come out. But the people working to bring orders to customers were really hustling and going their best.

SUPERMAN Me

No customer service.

Neissa Smith Ouwens

Waited 45 mins for paint then another 15 mins at check out as there was only 1 check out desk. Very disappointed!!

Josh S

Asked at customer service about a certain item.ladt would not key in to the k to see retail, if it is in stpre ( as the online site says it is ) wanted to special order. Sent me back to flooring dept..not sure why as it was for a garage item. No one there toservuce. Waited 20 minutes, then left. Sudbury location

Sylvain Labelle

Ny boyfriend and I went in to get the venting system for our portable a.c. we found one that was sitting on a shelf. We took it to the cash, it didnt have a barcode. The cashier called the lady that worked in the plumbing. She thought we were trying to steal it. We asked her if she could help us find something similar and she kept saying no we dont sell those. We went to home depot and they were able to help us out. Wish their was an option for 0 stars!!!!

Osiris Gelinas

I like this store for their good customer service. In the garden center they load the big bags of soil and mulch to the trunk of my car, they have good prices, when you ask for something they take you where it is. I was looking for a special light bulb and the asociate opened the sealed packages to try and help me to find the right fit for my lamp.

Robin Shelswell

Return policy is amazing and the young lady who helped at contractors desk was very helpful...

Everyday Medic

Had what I was looking for.

Coach_Shane_79

While waiting to pick up a dryer purchased yesterday, I watched 3 employees wear their masks below their chin. I watched more than 3 customers go through check out with their masks below their chin. I'm not returning. If I must wear a mask to enter and protect others, the least the store can do is have their employees show the same respect. The disrespectful customers must also be addressed

Marwan Hanoosh

Good place to get some tools and home hardware, as long as they are discounted.

Mark Robson

Went in to look at Kitchen cabinets and countertops as we purchased a house and were deciding on renovation ourselves or having them done for us. The guy in charge of that section was extremely rude and treated my wife and I badly due to the fact were were not prepared to order right there and then. I explained we needed to move in before I had exact dimensions as I would be doing the install myself as it was out first house and we wanted to do the work ourselves. It seemed like he was paid commission or something due to how bad he was trying to push us to order right on the spot. He tried telling us that the cabinets would take half a year for us to get if we didn't order today. If we placed our order today magically they would be ready for when our house closed..... Meanwhile, we checked in store and they had basically everything premade in stock, minus the one blank space he was showing us to justify his pressure sale. I had already spoke to other places and even for custom cabinets I was assured it would be a max 4 week turnaround for them to be made and delivered..... Good job, you just lost due to a single individual a sale that could have been worth $15000 or more depending on what we would have wanted. Instead we left the store and went to home depot where the associate was more than happy to go over everything with us and not try to pressure us to buy today. If I ran a business I would certainly not employ such a person. Thank you for your time.

Absolutely Nobody

Sold me a deadbolt for my house saying "this is the best".... a week later the lock failed and I had to break into my own house. No apologies just "im sure that was a fluke, would you like to purchase another one?"

G Stonge

I gotta say, I personally am not a fan of corporate stores and I prefer to support only local, however, Lowes at its core is an amazing place for all your home building and renovation projects and so much more! From kitchen appliances to outdoor patio sets, Lowes offers more than just home reno products. During summer, this is my go to fix for plants. With a big variety of soils and pots to choose from, your plants will be Happy and healthy at a price that doesn't make your bank accost unhealthy. By halfway though the summer, all their plants go on sale for absurdly low prices which has me there constantly like a grandma at bingo. Staff are relatively helpful and friendly. The announcement button that goes off across the entire store when someone needs assistance in an area is annoying yo list to, which is really my only complaint. Other than that, go to Lowes !

Jay Radhakrishnan

Not too good today garden center is under renovations so it isn't open

Veronica Hannah

I had difficulty finding a staff that was able to help me find what I was looking for but packaging was ripped and they discounted me and were helpful that way

Patricia Ferguson

Very disappointed as per my experience with Lowes. I guess I have to rate before I can submit. Want to give 0 zero but no choice so will give it 1 star.

Mike

Always easy to find a worker to help out here

Tarik Thibault

Lots of inventory! Great helpful staff! Very reasonable pricing- highly competitive compared to other stores. We visit all the time! Good seasonal deals...

Casual K Games

Friendly service

Steve Kalynuik

Lowes always has most of what I need, at a price I am willing to pay, returns, when needed have always been no hassle. Price match local or online is a nice touch as well.

Ronald Doyle

Good hardware store, not expensive. Was able to get the slotted angle in sizes that i wanted which surprisingly was not available in any other store in town.

Kathy Zazulak

Lots of variety, employees are always helpful.

Debbie

Found what I needed. Like the clearance section for those nice finds.

Steve R

Staff were really nice and helpful and prompt. We were very happy with the service.

Cara Dillabough

No one helps you. Maybe there short staffed? Not impressed!!!!

Tyler Wright

The establishment had everything I needed. Prices were very affordable. This store also has frequent sale savings events. The stuff is some what limited in the evening hours after 6:00pm so they can be hard too find sometimes. They stuff is all very friendly and welcoming.

gordon coghlan

Lots of inventory

Lee-Anne Benevides

Didn't have what I wanted but service was good

Ron Bazinet

Bought light fixture. Lots to choose.

Heather P

Sales person pointed out where I would find what I was looking for and didn't help any further. I went in the direction pointed out and eventually found the items. After 10 minutes of looking and trying to figure out what item and price went together, I concluded they didn't have what I wanted in stock. No sales person was seen during that time. Very disappointing shopping experience.

Mike Chudzik

Choose Lowes for the best products and services.

Andre Maillet

Yvan in plumbing was very helpful.

BastCat Magic

Preferred over the other big box store.

Greg B

They offer recycling of not only CFL bulbs, batteries, and paint, but florescent tubes as well!

Monique Mercier

Excellent customer service. Great prices and great sale.

Rosanne Hastings

I wish there were people willing to help in these big box stores. Lots of great products......nobody around to help.

Chris Van Beek

Understaffed. Wanted to buy a microwave, but the only model in the color that we wanted was at the top of the rack. Waited over 20mins for a staff member to bring over a ladder to get it down for us. Was not even a busy day.

SR J

A little disappointed by the lack of knowledge on the staffs behalf in regards to the products they are selling. There was quite a lot of staff in the building but from what I could tell most were busy holding their own little socials vers helping customers. I personally won't be shopping there for my needs but will look at the other retailer in area.

Wendy Johns

The staff was very helpful

Joshua Oliver

Questions were answered, products were bought. I am happy with this and previous purchases.

Christina Mills

Love their displays especially at Christmas

Penny Elliott

It a lowes. What more can I say. A worker helped find tiles. All good.

Richard Matte

I went in to purchase an appliance. Rebecca went out of her way to find the right associate to help with the process, as well as locating stock in the warehouse. Overall, the process was very smooth and I paid up and on my way in no time. Thanks again!

Mike Misol

Wonderful experience. Always professional, helpful, friendly

Garry Macdonald

Worst online ordering experience ever. We ordered 2 items at least 2 weeks ago and received nothing until yesterday when we got an email saying half the order was canceled. Still have to check to make sure we were refunded. Total waste of time. Update June 18 we received the umbrella and it broke within 24 hours. Never wasting my time or money at this store ever again.

Larry Gregoris

I bought a refrigerator online at Lowes.ca. Being in Sarnia, I called the store and was told it would be quicker to get if I ordered online. When I ordered online i was told it would be shipped from Windsor! I called Lowes Windsor and was told they don't deliver to Sarnia but they had it in stock if I wanted to pick-up. 2 hours there and 2 hours back ! My only refrigerator is busted and the new one has to be picked up in Windsor or wait 2 weeks for them in Sarnia? So I arranged to drive to Windsor tomorrow and pick it up with a rental truck! I called the Sarnia store and asked for them to pick up the old one , even though I had free pick-up and delivery, but I was told they could not do that! Very angry at the lack of customer service. Next time I might go elsewhere for my stuff. Bad bad bad Lowes!

Darryl De Keyser

Last 3 trips, have had prices come up incorrect. Sometimes by 50%, sometimes by a couple bucks. Seems pretty sneaky to me. Pay attention to what the prices should be versus what scans in.

Ron Parisien

Love going to Lowe's! Jack is the best!

Deb Labelle

It's not often I am impressed with this store. Been in here a few times to look around at what they got and no one acknowledges you. Especially If you are a female in the flooring dept. I go to this store for Subway and that's it. Lowe's does carry a nicer display of lights than Home Depot but Depot has stepped up their game. Hardly any staff in this store either. I'll go orange instead.

Luc et Lise Larocque

Home depot or Lowe's. If one doenst have it, the other does.

Rick Auger

Always gr8

Dan Boyd

u can find almost everything in here, but if u have Asian face, u need watch out a guy with curly hair in the top around lumber area, he will be very rude to u. Other stuffs r really nice and polite though.

Stece Jelly

Very helpful and pleasant staff to deal with in the garden centre.

koolkatz3

Same old. No complaints

Ellwood Hamel

Didn't get what I needed...did have any and what I did need not in stock...

Adam Lamb

I cringe every time I have to go to this store because they don't carry what I need at home depot or there is a sale that can't be beat. I ordered my entire kitchen cabinets from here a few years ago and it was one of the most stressful and rediculous situations ever. Long story short my cabinets were weeks late, were not delivered to my home, (which I payed for), I had to call numerous times to locate my cabinets (which were apparently at the store for weeks when they were supposed to be delivered directly to my home from the factory) and in the end I had to use the store rental van to deliver them my self to my house. The manager "rented" me the van at no charge after I demanded that they do so however I had to pay for the gas. I wrote the Lowe's head office a letter explaining the whole situation hoping for a discount but didn't even receive a reply. Don't ask any of the staff for help unless you want to be led on a wild goose chase because they don't have a clue. Just save your self the hassle and go to the home depot right next door if you can help it.

Alicia Mangar

Ordered online and picked up in store. Ordered 6 things. It took over 24 hours for them to locate 2 of the items. Finally received an e-mail that my order was ready. Arrived there 3 hours later and they hadn't even started getting my order together. Over an hour later, they finally brought me my 6 items. 2 of the items were 2x10x12' that were both so badly cracked ( 3 feet at each end), they were useless. Had to refuse those and go select my own boards. One of the other items was the wrong colour so had to go and change it myself. Also wanted the two boards cut in half, but they no longer offer that service. Ended cutting them up myself in the parking lot with a hand saw. This was my first, and last dealings I will have with this store.

Don Nadeau

Purchased a new bathtub. Waited 1 hour and 40 minutes to have it taken down off the shelf. Mike the store manger said this is normal AND acceptable wait time. I'm sorry but I have better things to do than wait almost TWO HOURS !!! Especially during renovations... .And this was not during X-mas rush or a long weekend

Matt Ginsing

Great supplies for DIY

Derek Weisenberg

Whole wide range of building supplies to complete your home improvement needs

YeTI B.

Staff are always willing to go above and beyond to sure I am happy

Darrell Dini

it is my mom s favorite plas

David Prentice

Good place

Shannon St George

Found exactly what I was looking for. Helpful staff good prices.

Darryl Hanson

Great selection & service!

R Ferris

Went to Lowe's on Marcus Drive in Sudbury Ontario on July 22 or 23rd to purchase a 6' x 8' fence and a couple of 2"x4"'s. The young man who served us ( Carter Hart was his name, great young man) was VERY helpful and courteous. Fantastic service and products. Was delivered on the day specified and first thing in the morning by 2 young gentleman who were also very polite, helpful and professional. These employees made our experience with Lowe's a very pleasant and satisfied one. Keep hiring people like these, they really represent your company in a fantastic way.

Jamie

Customer service was very helpful. Went out of their way to help find a similar product to the (sold out) one I wanted. Item is the same, price is the same, delivery is perfectly reasonable for price and time frame.

Fabio Calabrese

3rd time's a charm.

Jake Hicks

Ordered rubber mulch (it was in stock when i ordered) and waited 3 weeks for them to get it ready. Finally called about the status of it and they said its no longer available. Got a refund. Frustrating waste of time will be sticking to Home Depot from now on

Susan Gibbons

Plants were half dead. Won't be going back again. Very disappointed.

Rob G

Kennedy (the department manager at this location) is an absolute gem! I spoke with her about arranging shipping for a clearance item because it is sold out everywhere in Ontario. She got back to me the same day after communicating with her team and made it happen for me! She even said she’d call this week to update me when it has shipped. She goes above and beyond and it was such a pleasant experience because of her. I’m so grateful to have communicated with someone who really cares about me as a customer; someone who really wants to help out customers and make them feel valued. She deserves all the bonuses!!! She’s made a loyal lowes customer for life :)

hellcat diablo

Its the place to be, its circle square ranch.

Johnson Kanagaraj

Amazing Service, Amazing People. Sales Representative TEAM Always Listen to Your thoughts and Needs .Great Prices, Plus they have Stock !!!@

Dan Ramsay

Great curbside service...

Derek Woodford

Service was terrible. Went to the first cash where there were two clerks looking at a computer screen. One of them looked at me, didn't acknowledge me. I waited for a period of time but no help. Went to a self serve cash where a another clerk was more than happy to assist me. Not impressed

Dominic Sunday

Management very poor personality wise (very rude and do not care). Will never buy from here again.

Benbenoit Pitre

Tonight it was -26 outside but the staff inside were anything but cold to customer service. They were responsive and friendly.

Mike Saumure

awesome I got my flowers and happy to have it done and my front yard looking good

Howard Dober

I had a very good experience ordering window fixtures. Both the employees that helped me were very patient and very friendly. I give this service a 5 star rating despite the fact that there was an error in my order because it was handled so professionally. In the end I was also very happy with my purchase!

Marie Gagne

Ordered something for curbside, ended up having to go in and get it myself

Mark Hall

Great stop for renovations Or home decor

The Average Gamer

Poor customer service. Computer inventory says one thing and what is actually in stock is another. 3 separate trips to get one simple part for deck railing system. Told it would be in in three days and to come back then. Went back but still didn't have it but still said I stock. Next time, the one person on in store that could assist was also the only one that was certified to drive forklift on duty so had to wait 1hr before he was available. Management not sympathetic to customer delays. Time is as valuable to the customer as to the retailer. A few more staff on that have training to do specialized work might be worthwhile. When Manager had no care attitude for situation, went to Home Depot and was loaded and gone from there in 10 minutes. Should have went there first.

Jay F Kay

Good service in hardware and paints.

darren evans

Dont buy appliances from Lowes as they dont provide any service if the product is defective or missing parts. They force you to go through the manufacturer which can be a nightmare. The manager and I stared at a 2 dollar wheel on a Bosch dishwasher on their floor model that was missing from my purchase of a brand new Bosch dishwasher. Interesting that the floor model was missing a wheel as well on the bottom tray which causes the tray to tilt and slam dishes when you pull the tray out. Bosch understands this and after two hours on the phone with them they agreed to send the wheel. 6 weeks later and I still have no wheel. Followed up with emails and no response. Called again and hung up after waiting on hold for 1/2 an hour. Begged Lowes for a wheel today and their policy police will not give up the 2 dollar wheel because...and I quote “We have too much trouble with Bosch when we try to get parts”. I said so you leave that part to your customers? They said again its not their policy to give out parts even if they clip on and cost next to nothing. Whatever happened to due dillegence. So I made my own policy today. I will never again shop or buy appliances from Lowes ever again. And I will never buy a Bosch product again. I may even throw my Bosch drill out, I always use my Milwaukee Fuel anyway. Bosch and Lowes lost my business for life over a plastic wheel for a dishwasher. Thats my policy and without any bend to it.

Joëlle Carpentier

(Translated) Very slow service, and xe is not a canadian banner (Original) Service très lent, et xe n'est pas une bannière canadienne

Conrad Trudel

Literally the worst customer service I've ever received. Took 45 minutes just to apply for a credit card, while we were in the middle of our transaction the employee helping us just started dealing with other customers and/or standing around ignoring us without communicating anything to us. We waited about 15 minutes until finally asking what was happening and he told us the application was on hold for some reason but he didnt know why. He then finally asked for help from another worker who told him he needed to call the Lowe's customer service line. He waited another 10 minutes before doing this again without communicating anything to us. The three employees then stood around talking and continued to ignore us. It took another hour for us to actually be able to buy our appliances because there was only 1 employee caring for that section, but at least he was friendly and communicative.

jill ruppel

Bob in lumber was Terrific!! I live 1.5 hours away and needed a specific siding Lowes carries. Bob was professional and understanding on the phone. He made sure it was in stock and was the right color I was looking for and also had to bring it down from top stock to have it ready for me "and he did". He cheerfully shook my hand hello when I arrived, helped me with my figures to make sure I was getting the right amount "it was on sale so I got a really great deal on it"!! Thanks Bob!! You were a star!!

matt barton

Friendly service

Tim Burkhart

so unimpressed with lowes. I bought a dalluge framing hammer 2 months ago. no I don't have a receipt, k didn't think a 160$ hammer would break pulling a common nail. I am a licensed carpenter that takes care of his tools. good job standing by the products you sell. I will never spend my money at lowes and anyone who is thinking about it will hear about your customer service from me.

Therese Sigouin

No one knows where anything is....

Richard Chretien

Hardware

Cheryl Rudolf

Found what I needed quickly

Josh Bolduc

Efficient and knowledgeable!

Carol Chaput

Brutal customer service. Spent time on the phone to get pricing. Got bounced around departments for 10 minutes and then the lady who I finally received told me that they didn't stock outdoor carpet. This is total BS obviously. Don't even bother calling here.

Allen Tuomi

Waited over an hour to pickup a small order. Homedepot took 10 minutes. Not shopping here again.

Ginette Hughes

Nice place to shop. Employees are very friendly & helpful. ????????

Jeanne Jeanne

We were asked to be patient and someone would be up with our cabinets.... waited 30 minutes. Then I went back to ensure they didn't forget about us. Young girl at Customer service desk was helpful and trying to find out the status.... then I was told by another worker that the delivery guy was on his way and would meet us at the commercial desk.... that was 15 minutes ago and we're still standing here waiting. Not impressed at all. You called to say our order was ready for pick up. So now we're here.... and you make us wait almost an hour?! Hmmmmm.... someone is not familiar with good customer service!

mike Lazembie

Staff are always friendly and good prices.

John Brown

Good customer service. But I ordered a closet door 4 weeks ago. It arrived two weeks ago and I didn't receive a call. The girl at the counter dealt with it promptly and the assistance I received putting it in the car was great.

Xiaochen Shu

Sometimes you get great customer service. Some of the employees are very knowledgeable about what the sell others could learn more. Most of the staff are courteous. ???? Love that they have buttons to press (when you can't find an employee) if you need help in different departments. ???????? You don't have to run around for someone. ???????????? My biggest concern & frustration, is that when you're ready to pay, the "tap" option is NOT AVAILABLE! ???????? WOW! In these times, this option should be available everywhere. May 2021: update After 2 yrs with Covid, Lowe's still doesn't have "tap" service on their machine! Incredible! ????????

Tony Marshall

Pretty poor experience to be honest. Asked about a part and before I could get the second word out the guy in the department cut me off and said, and I quote..."I don't have a clue." All I needed to know was what the difference was between the two parts, so I didn't have to come back. Felt like I was picking out the holy grail, and yes, I picked wrong, so now I'm going back. Sad Trombone

charlie gagnon

Lots of workers, little help.

Dzidra Bradley

Good customer service

Margaret Holly

Love it

Maureen Oshell Low

Good service, good price, bought s snow blower

Colin

Unfortunately like everywhere , it is hard to fill all your items list at one store . But a Sales Rep in bathroom , goes by the name RYAN did an exemplary job that I wish all staff were as knowledgeable of products their selling and where to find them as he is . What a wonderful addition to their staff !!!

raj

Purchased a ceiling fan on August 8th. Was told by the sales rep they would be on sale the following week (this week) and to bring my receipt in to get 25% rebated. Called today and the guy on the phone told me they were on sale last week, not this week... But I paid full price last week. Not sure if the staff are confused or just not entirely knowledgeable about products and sales etc.

Jason Labrosse

It wasn't busy due to a Monday afternoon and inclement weather. However, they had what I needed when Home Depot didn't.

Diana LeBreton

Good store but no service from staff. Too bad ????

Tina Bishop

Great help

Scott Kirkwood

Brian in appliances was quite helpful and knowledgeable today made the deal on new stove

Mitch Thibeault

Good service

Bailey Burch

Paint dept visited....staff person very helpful and knowledgeable. Friendly staff in general. Clean. Lots to choose from.

D R

Not only a great store, but experienced a manager named Gary who was a fantastic guy and supreme in customer service. He was knowledgeable, logical, and beyond helpful with a little dilemma I had. Thank you, and I will continue to be a loyal customer just BECAUSE of this type of experience.

Dave Chaffe

Bought new faucets for the bathroom. Gentlemen helping us was very knowledgeable and had quite a knack for design concept. ????

Mike C

The associate at the garden was friendly and extremely helpful.

Cathy Murray

My go to for anything

Corrie Speelman

We bought some window shades on Tuesday, came back on Thursday to buy two more. On Friday, we bought yet another one and discovered that there was 10% off those shades if you bought them on Friday and Saturday. A very kind manager allowed us the 10% on the shades we bought earlier in the week. A very knowledgeable employee had helped us pick the right kind on Tuesday, and another very kind employee helped us on Friday.

Mikael Punkkinen

Almost everything you need for renos but hard to find help

Charla Wood

I always enjoy shopping tools. Especially at Lowe’s where they have a great staff and everything you need to complete home projects. Thanks Lowe’s!

Andre Perrin

Bought a dishwasher there made sure we had everything we needed and brought it to the front of the store and helped my husband load it very pleasant people

Lenn Gavan

Only gave it one star because zero wasn’t an option They had the tiles that we wanted in stock but salesperson couldn’t find it and the line up for him was getting longer so he wouldn’t help look 45 minutes later we went to the only open cash And stood in line People were literally dropping their intended purchase and walking out The manager’s excuse: one person took their lunch at the wrong time Really? One person makes a lack of service in hardware, flooring AND the cashes? First and LAST trip to Lowes

Larry Douglass

Lowes is a very good place to visit. I've yet to have a negative experience. Today, I wasn't able to find the product and after asking an associate, I was able to pick it up and quickly check out. Another great experience.

Amanda Reid

Bought a house and now wish I bought shares in this place.... I spend too much money here. I love the fact that if you don't know what you're doing (such as I), they are there to help. Great customer service!

Mark Robinson

Went up the road to their main competitors. I walked around for 20 minutes in the appliance section while 5 employees stood in a circle chatting. I figured out on my own that they were out of microwaves I left. When I got to Lowes I was greeted and directed to what I was searching for. On the way a second employee obviously in his way somewhere stopped and asked if I needed help finding something which I didn't. When I got to the appliances an employee was cleaning and stopped immediately and asked if she could help. I told her what I needed and she brought me there then let me browse in peace after offering to answer questions I may have. When I went to the cash a young lady was closing to go on lunch. She saw 1 person in front of me but still called me over and served me. Thats the service they have there. Amazing!

Hervé-Benoît Sebera

Everything you need you will find

Daniel Perreault

Need paint? Go to their competitors, your walls will be dry before you even get your paint mixed from Lowe’s. Waited over 30 minutes to even be acknowledged by a paint “specialist”. …just another terrible experience at Lowe’s Sudbury.

Shane Black

Good selection But only curbside at the moment

S A

Love this store!! I have not had one bad experience since I stopped going to Home Depot and started shopping here. I can ask anyone of the guys that are walking by anything (location, advice etc..) and never have they not had an answer for me or passed me off to 3-4 different employees to find an answer! They have always been willing to help me and/or ask if I'm finding everything okay. Experienced & friendly staff on the floor!!! Cashiers I've had troubles with and the self checkouts.. but that doesn't happen every single visit so I let that go :)

Mike Brisson

Excellent selection a little pricey

Heather Arbour

Good selection & great service. Some prices seem high.

Matthew Barton

Went got served right away on our way within 15 minutes

Jamie Hoffman

Staff never seem to know where anything is, even in their own department.

Joelle Brisson

Store is well organized and relatively clean, great selection and prices are competitive. My go to store for home improvements.

thehavenseeker

The girl at the front desk named Bianca was super helpful and very very attractive, I feel like she would do better at modeling rather than customer service!

Ulie Ellie

Why was my license plate number required for curbside pickup?! It wasn't a couple weeks ago.. or any other place for that matter. If you're worried about thieves maybe you should ask your customers for identification.

Lindsey M

For the first time ... I am not impressed with the customer service at Lowe's. If I wanted to deal with the manufacturer if I had a problem, I would buy direct. Not at all impressed.

B W

I would give negative 5 if I could, it’s a little to convenient for you as a large company that during lockdown you don’t do returns, give me a break, if a little guy spends a good chunk of money (at least how they see it) at your store there is a fair expectation that you will do something for them in returns, or at least advocate for being able to. If you can do curb side pickup the least you could do for your customers is curb side returns. I’ll go down the road to the smaller options from now on, forget big box guys, at least at the smaller places your not just a number.

Ted Bissonnette

I am doing a home renovation and have been at it for months and Lowes has had great products and great prices. Beat the other local box stores by miles. Thanx!

Heather Raymond

Customer service is fabulous. I highly recommend Jim for Reno advice.He was able to troubleshoot an issue we had with older ceiling installation. He can think out of the box, and recommended and demonstrated how we might resolve the problem. You’re a genius, Jim. Thank you again!

cr niemi

Not Canadian

Paul Starr

Quick response to online order and flawless pickup system.

Kyle Cassidy

Good staff easy to move around little but pricy on lumber but all and all its a good place.

No one

Sorry guys, I ordered online that was “ready for pick up” then waited an hour to see it.. just not right. My personal experience here has been dropping since this seems to be the regular experience of waiting for help or a pick up.

Noel Caya

Very helpful

Aicha Boudreau

Service is so poor in most every department. None wants to leave their stations/desks Go to Home Depot Dont waste your time here unles you know exactly what you want to get.

Jim Mahaffy

Don't carry any dual grey IKO which is a pretty common colour amongst Roofers. Luckily Roofmart isn't too far away.

Marc Bakker

Went to Lowe's on a Thursday needing 14 pieces of trim. They only had 8 so they told me to buy all 14 and come back and pickup the other 6 because they restock every Friday. Came back 2 days later, and there was no trim so they said come back next week. So i came back the next week (pickup date on receipt) and they say it hasnt come in and it takes 2-3 weeks. Now our whole reno is 95% done waiting on the last of the trim. Obviously this business had no problem taking my money but they dont seem to care about getting me the product or customer service. Just go to home depot because they actually have the correct amount of material and understand what customer service means

Richard Chapman

Great sale and no taxes..

mario rocca

Really good service.

Susan McCulloch

Had exactly what I needed and staff were available to help.

J rich

Nice store

Cora D

Couldn't find help anywhere. Finally found someone and he seemed annoyed I was asking him for help. Sent me to the wrong section. Finally used the buzzer and waited for three announcements. Another associate comes up and asks "Is it a quick question?" We walked out

Elvis Parsons

It's a blue home depot! clean and friendly staff.

Dennis Beckett

Terrible customer service. Made me wait over 40 minutes for a curbside arranged appointment twice.

Karen Young

Great cashiers and head staff. Assistants are a bit slow. Had to wait 15 mins to get a sink from a high shelf....

Victoria Proulx

If I could have given them a rating of zero, I would have. Went to pick up fence boards and 2x4's. They had about 20 fence boards available, they were all cracked and knotty. They had few 2x4's and they were so crooked. I grabbed a few of each but informed the cashier I wasn't paying full price for junk. They offered me 5%off for lumber that was less than 50% usable. I told them to keep their junk and walked out. They also had no deck screws, in any size!!!!! Pathetic!!!!!

tyler carriere

Very helpful staff. Great selection. Nice place to shop.

Rita Hall

Asked if they had rose bushes. Staff not sure but after getting home I checked flyer and they were pictured in flyer for sale!! Bought some flowers and seeds!

Sherry Car

Nothing was in an easy to find section. And they had every size and configuration of hose menders but not a 1 inch mender. Review applies to the Kitchener Lowes as well.

sara wood

Customer service in this store is second to none. This is hands down the most painless shopping experience I have had this year.

Reg D

Went to buy a floor nailer. All the nailers where resealed with packing tape. Against my better judgement, I choose one, got it home it didn't work and had marks on the nailer already had staples loaded. Driving 20 km back into town, talk to manager told him they put a defective nailer on the shelf he said that Bostich or Stanley doesn't allow that. Pointed out he was wrong, he did replace the nailer, no compensation for selling defective equipment and having to make an extra trip to the store. If I didn't want service I'd order it online. R. Duncan

Jean Benoit

stays open late on the weekend

Louise Fontaine

I walked right into the store unobstructed for them to say I'm not allowed in the store and if I Was an old gentleman that didn't have a phone or the internet that they would just told me to "go an figure it out" What happened to the world's that I can't even buy essential things in store just like anyone else are we literally turning into a 100% online retail? Is that were were going? When will companies starts saying NO to STUPID covid lockdown procedure?

Patrick Leoard

Got everything i needed

Candice Morel

Bought alternative to fence post concrete, helpful staff present

Linda Keys

Even though the order was not entered. I went with a worker to find the item and purchased it.

Dave Edwards

I have had too many close calls with this store. I have emailed head office and the local store. With no measures taken to ensure safety. If anything they have made it worse. I suffer with severe life threatening latex allergies. I carry an epi pen. This store still continues to put up balloons. With no notice on the front doors saying balloons up. I have had anaphylaxis in the parking lot of there store. The staff don't help and don't care. When I ask for help like I did today. They throw there hands up in the air like it's no big deal. It would be like if they went around with peanut butter and smeared it around the store. If your allergic to peanut butter how would you feel about that? No mask can help allergies like this! I am done with Lowe's.

Eric Wu

Multiple times I had called and the phone rings indefinitely and nobody answers. Pickups are not as smooth as home Depot. Going inside, the staff are friendly and shopping is nice.

Meggie Portelance

Service was very good very kind people

Tony Hacquard

Always has what is required

linda calabakas landry

The kitchen & countertop guy know nothing about countertops, Unprofessionally, no respect. Do not willing to answer questions. It's not the first time. I am a Lowers member also a general contractor. Now I am really disappointed with lowes service.

Paul Roberts

Bought a new refrigerator. Service was great, thanks to Dennis and Brian. Very helpful! Will definitely be returning.

Denis Ducharme

Curbside pickup only is not their Forte, especially given the fact they seem to be understaffed on runners given they have 15+ spots reserved for pickup.

George Shawana

Made me rip out tile to return the very bent tile tripled the work

brian furchner

Went to purchase a patio set waited well over 30 min more like 45 min for them to tell me they could find the table. They advised me that they have one coming tomorrow and that they will put my patio set behind customer service desk so it will be ready for when im off work at 3. At noon i talk to nicole who assured me they had everything ready for me. I get to the store shortly after 3 to find out nothing is ready. I waited another 30 minutes to find out they could not fine the chairs. I got my money back and went home upset and filed a complaint with lowes head office which told me they logged the complaint and would advised the store. A couple of weeks later i tried to purchase the same set because my wife really wanted that particular set. I got to the store and asked them is everything currently in stock. Rep said yes we do. I said ok i will buy it. Waited 30 minutes again to say o sorry we cant find the chairs and he didnt know when he could get them in maybe a week but wasnt sure. I said forget it its to hard to buy anything from your store. I again filed a complaint with lowes head office who again said we will notify the store. I will never wall into that store again.

Bev Hall

The customer service was PERFECT..was helped until the young lady found what I properly needed..????????

Logan Lamoureux

Very happy with sales staff (Ben) and the appliance manager however I bought 3 Samsung appliances and have had an issue with two of them.The microwave was replaced right away however the dishwasher stopped draiining after only a month and now cannot use it.Repairman coming first week in Feb sometime.Was told they may have to order parts.Second guessing myself now for buying them.

Scott Streich

I always find what I need

Darren Dumontelle

Great store for help with any project!

Mary Spain-Bettridge

Used to be one of my favorite stores, staff is still good but whoever's managing it this past year is very disappointing. The garden centre would draw us in and the reduced plant sale table was wonderful. We used buy other things too. Now the staff has to destroy the struggling plants rather than reduce the price. That's just greed at its worst. Now we go once in awhile spend and alot less. It has lost its charm.

doug paterson

Difficult to find someone who knows where items are located if they have it

Looney Navigator 1981

Got what I wanted at the lowest price in town ????????????

Bryan Blaney

Horrible service

Jamie Guthrie

It was very good visit and cheap buying wood

Ken Rhame

Sale flyer misleading,bathroom supplies all listed as 20% off,but yet the vanity top I picked out was not on sale.brought this to attention of manager,he gave me the 20%

Jordan Laurenti

No tap payment during covid, staff often cannot help you/don't know where or what things are

Terri Timony

Great service

jason

Bought a beautiful Christmas tree

Glenda Biladeau

I will never buy an appliance at Lowes again. If you have to wait 2 months for a fridge after they promise 2 weeks there is a problem

Heather Emmons

Went to consult with someone in countertop dept. No one around. They were paged twice. No response. Went to service desk who called lunch room. Found out he had another 20 min. left on his lunch. Too bad! I was not waiting. Went to Home Depot. Two people there ready to help me and they ended up with my $3,000.00 job. Too bad Lowe's.

Barrie Peterson

Had to go find someone to help my husband with wood and he was told to dig through the pile. Which he did for more than 30 mins trying to find good pieces to buy. Customer service person told him to dig. We'll never returning again. Extremely poor customer service

Matthew McDonald

It's like Home Depot, but with fewer tools (figurative and literal). More options when it comes to kitchen, bathroom and external hardware. Service has been great so far; advice has actually been helpful, and so is the staff. I guess its like a home hardware, but bigger and American.

Cheryl Lockyer

Found everything I needed and more,friendly staff very helpful.

Lynda Hill

Good service. Good hours as well. They have most things for home improvements.

Brad & Shelley

Horrible customer service! And rude / not helpful employees

lisa stewart

TERRIBLE CUSTOMER SERVICE! OVER AN HOUR WAITING FOR MY ORDER THAT WAS IN! IN CONTACT WITH MANAGER AND HE SAID YES WE DROPPED THE BALL IN MANY WAYS AND THAT WAS IT! I WOULD RECOMMEND HOME DEPOT AS THEY PRICE MATCH AS WELL AND YOUR ODER IS READY WHEN PROMISED!

S P

A quality store with all of your needs conveniently located. Coming from out of town, it was unfortunate one staff member was not appropriate with his answers and statements. I had called earlier asking to view some flooring. He advised it was ok to do and after driving an hour the same employee whom I had been speaking with told me I could not do what he said I could do on the phone. The comments made during the conversation were unprofessional, inappropriate, unwelcomed and unacceptable. Further customer service training needs to be completed. Other staff members were accommodating and professional. #localguides

Rose Aniol

Went to the customer service desk looking to see if a exterior door was in stock. Was told she couldn't find it as she needed an item #. Husband then went with the flyer & item #, still could not help. He was told go to the millwork desk & she would call someone to assist. Close to an hour later & still no help. Choose to leave with an item that I was going to purchase only to find out it was coming up st the regular price and not the reduced price. Left it behind and left the store. Really enjoyed the service when this store first opened but it has really gone downhill. We traveled 2 hours one way but won't be going back to this store for any future large purchases.

Heather Lalonde

Service was TERRIBLE. 5 people on the order desk and no one on cash. Still waiting for door after a month and a half. Told it would be in 2 days.

Terry King

Great store! No problem finding the stuff you need! Staff super friendly and helpful!

Calvin R

Curbside pickup takes about 5 days which is ridiculous. I cannot believe that after all this time Lowes still does not have an app or web portal for curbside pickup. By the amount of information that I'm required to provide over the phone for pickup, you would think I was picking up plutonium.

GPS Instructor

Lots of help from the workers. Good supply and variety

Susan McGillivray

I received an email stating my order was ready. When brother arrived to pick up the order this morning it was NOT ready for pick up!!! In addition..I followed the specific instructions to would allow him to pick it up and they refused him. I had to call in to get it released!! I'm so disappointed with this service. You need to do better!

Rod Koski

I'm only giving 2 stars because I was able to grab the saw that I wanted and the saw works as it should. I had ordered a new scroll saw after having to return one previously at another store. I didn't go into the store to purchase because they offered curbside pick up and I am trying to limit my in store interactions. I placed an order June 3, thinking it may take a week or so. On June 12, I received an email saying it was taking slightly longer than expected to fill my one item order. On June 15th at 12:19AM, I received an email from my bank saying that I had been charged yet again for the item that I still hadn't received. Thinking I could get someone to deal with this issue and check on the order, I drove into town to the store with the printed out bank statement charges and my order form. The cashier at customer service informed me that I would have to call the number and wait to see why they would charge again. I then asked to have my order checked on as it has been almost 2 weeks at this point, to which she told me that there was a saw available in isle 64 that I could go and get. So, not only did I get charged twice for an item and have to deal with fixing this mess, I fulfilled my own order by grabbing it off the shelf. I run a small woodworking business (hence the need for the saw), but this experience has put a disgusting taste in my mouth about shopping at Lowes anywhere. On top of having to do someone else's job, the 2 week wait time has put me back in my own business. I recently purchased a house that needs renovating and I can guarantee that we will not be shopping there for any of our needs. Very disappointed.

Michelle Comeau

Always good discount here

Madden Electric

Had the right took easy to find

Lynda Cawley

Best service and fast. Better and faster than home depot. Lowes will tint my paint. The depot will not tint your paint. Lowes is better for service. They show it too

Stone Angel

Great service every time I go there

Neil Robinson

Excellent service and a 15% discount today

brian Johnson

This place has a subway

Pat Dowse

Decent deals

Sonny Maguiresmith

Very poor customer service. Staff are young naive and have no idea what they’re talking about. Lied about providing information relating to warranty and extremely unhelpful. If you enjoy wasting time- this is the place. (p.s. -I would give negative review stars if I could)

Ray Locke

Great store and excellent service

Mary Anne Fraser

No stock available at the time

Kelly McCandless

Very helpful floor staff.

K R

New building, great selection, great sales, competitive prices. Staff are always friendly.

timothy rauhala

Stay away from this store you get zero service and when you do they dont have a clue what your talking about most of the time go shop at home depot their a bit better.

David

Went in with material list for deck, two contractor desk employees chatting it up, directed me to guy sweeping floor to get quote. Guy brought me to different section and didn't know what he had and had problems looking for 6X6 treated wood. Said he doesn't sell 6x6'. I told him I walked by them on way into store. Once he found it on computer he told me the price, I asked him to start a quote because I have a list for this big deck....... wait for it.......he said "we don't do that". I walked away. On way out walked past same two guys who were still chatting, told them the guy they sent me too doesn't know what he's doing and I'm going to Home Depot, neither offered to assist me. I got in my truck with my trailer and drove around the corner to Home Depot. Will never go back to Lowes after that experience. Wow!!!!!

Jon Rhodes

Took me a while to get someone to help me out, but after that very good service

Don Sayers

Clean fast lots of help

Dan Switzer

Very helpful staff. I shop there often.

Don

Found what I was looking for at a better price.

Katherine

Great customer service

Greg Smith

Lowes is the best place around for milled wood and building supplies.

Gary Ralph

We came in looking for vinyl tiles and an employee named Darryl was most helpful. He should us a tile he’d purchased and told us how to install it and offered many helpful hints. We were very pleased with his service.

Brenda Einarson

So many nice items for sale there.

Janyce Bouchard

Knowledgeable staff

Bear Kuczma

Like most big box stores, it depends on who is on duty and their commitment to customer service when you are doing your shopping. Today's experience was a 5 star. Item advertised was not available, the plumbing associate helped me find an …

All About

Don't buy special orders, if you not ready waiting over 4 months.

Nancy Quinton

Didnt have what i wanted. They are out of alot of items.

Larry Burke

Today we received service from a Lowe employee who finish his shift. Talk about great service. He helped us even showed us where the products was. Thank you whoever' u were.

Andy Artindale

It was exelent but the worker I met did not know we're the railings were

brigid lachapelle

If you need help with a particular product,bring your coffee,breakfast and perhaps your lunch!I had a brochure of the product but still sent from customer service back and forth to different locations,actually 4 times!A number of the reps.were not busy,answered vaguely and acted like their shoes were glued to the floor behind the counter!It took the “f” word to finally get action.Finally,I got wonderful service(and apologies for the lousy treatment up till then)from a girl in the paint department.I wish I knew her name(Small,busy,obviously hard working,slightly darker skin)because she stood out in her skills in customer service.Wasted a good chunk of my morning in Lowes for one simple product! NOT A GOOD EXPERIENCE!

Kathy Lefebvre

Nice store with competitive prices

Stacey Lang Albert

Very busy spot. Employees seem to pass the buck alot

Tyler Mate

I always like going to Lowe's. Shopping for a new washer. Limited stock in my price range due to covid but was able to find one.

Ryan B

It's ok

Rachel Putman

Quick in and out. They had what I needed

John Cardwell

Went looking for 1/2" plywood & was shocked at the price. Tried home Depot with the same result. My project would have cost over $100 with wastage due to the size required. Went to Resale on London line and found a box of new plywood laminate flooring for $30 (no tax) which did the job.

Barry Tooley

Service with a smile????