Reviews of Pro West Lawn Care-Irrigation (Gardener)

Morgan Gatton

excellent service and quality from this company!

Patty Tougas

Very professional and are reachable by phone for any concerns or questions. Very happy with their services!

Loki Entertainment

In response to Janice ; I'm not sure why you wouldn't mention that Old Victoria Road was closed for Paving and was not accessible. I also don't understand how parking farther away from my job site and walking makes me lazy? I also took it upon myself to check the surveying lines out, I was parked on the city easement, not your private drive. Another thing, if you're going to quote me please quote me correctly. I said "The road was closed and I would be less than five minutes and I hope it's not an issue" you then slammed your door. Hopefully that sheds light on the 1 star review. The neighbors lawn looks amazing for the record. Eli McLeod - 16 year vet with Pro West Services.

Grace Johnson

In the past we have used their services and while we have nothing but good things to say about the actual workers... the person who dispatches is very unprofessional and always angry. It is not nice to deal with her and I am sure that they lose business because of her crotchety attitude. Whatever happened to being nice to your customers. After all... they are the only reason why you are in business. It seems as though they have forgotten that.

Alex Smythe

Pro West Lawn Care-Irrigation for Prime Minister.

Nicole Thelin

I don't even know where to start with this company. First of all, if you value good Customer Service, I HIGHLY suggest shying away! We had our Hydroseed done last summer, once the grass started growing there were some bald spots, so we called to ask for a little seed to tackle those spots. We were told to wait until all 3 fertilizer applications were complete for more seed. During the 3rd fertilizer application we asked the Tech about the seed, they said a bag would be dropped off. Fast forward to the bgn. of April when we started contacting them as we wanted to seed during the rains to reduce the water required. It took nearly 6 weeks to get an answer as to whether or not we could get more seed. The first call I was told that Steve was saving his limited supply of seed for new hydroseeds due to the lack of supply at the moment. (So once you pay, your bumped down the totem pole) I asked for her to have Steve to call me and proceeded to try and follow up weekly because no return calls were coming in. I called leaving a message that I wanted a quote one day and was promptly called back, I got hung up during that call! I literally had to do a website inquiry to get through via e-mail to reach them.... at that point Steve (I think, who knows could have been the rude office employee) wrote me back stating how bald spots were our issue due to file notes and they weren't responsible. I agreed to pay for 2 bags but expressed that I was a bit disappointed that until this year I was never told we'd be charged! (I agreed to pay because I knew some of the spots were our fault and I wanted the grass to match!) The response to that was that they would be no longer selling me seed due to my comment about being surprised I had to pay for all of it considering what I was told the year prior. Also, there is no notice of when they come to fertilize, so if you're the kind of person who is a little startled when you look out your window and see random people in your yard, just be prepared. The grass grew, yes. But if you want any customer service beyond and expect people to stand by their word.... good luck! Oh and good luck talking to Steve after you commit to the quote, it's the office staff blocker after that. I prefer to keep the small guys going that actually care about their customers. Hopefully a headache is saved for you. Search out an alternative.

ron

Very professional company to deal with. They provided a estimate and broke down the cost details. During the project, they suggested a alternative idea for our lawn which saved us money. Their work was prompt, good quality, they cleaned everything up on completion and the work was done for less than their original quote due to their suggestion re seed versus buying sod. I would not hesitate to use them again.

Tom Saunderson

Have a friend that uses these guys and he is very happy with their service.

Janice Roy

I don’t use this company but their employees think it is okay to park in my private driveway. When questioned why he was parking here I was told “there is no room in the driveway where the work was being done. It is not an issue.” The issue is twofold. My property is my property and this guy is just too lazy to walk the distance from the street and I do not like chemicals just to make my grass greener. Also, it makes me wonder how good the lawncare actually is if the employees are that lazy.

Daves smartphone

Great group of professionals, so clean and tidy both when they arrive and when they leave. Highly recommended