Reviews of RONA Moose Jaw (Gardener)

Devin MacNevin

Clean and organized. Pleasure to shop there.

Rogue Agent

Service was excellent and I found what I was looking for

Kristian Sjoberg

I continue to be amazed, but not surprised, by the levels of shear incompetence. I called there 3 times today. Each time trying to get to doors and windows or lumber. They would transfer me, then when they don’t answer it goes back to yet another different person, who then transfers me again. When I finally find someone WILLING to help look up if they have gotten any more stock of a product, they say they will call me back, and never do. Horrible way to treat any customer. So glad the store is self help for nearly everything when I am in store. This has been one of the most trusting interactions with customer service of any kind.

Emma Ogle

Customer service is always excellent.

Jo-Ann Hughes

Smiling people.. ready to help.. gotta love that

Scott Easton

Knowledgeable and friendly staff. They just didnt have any 3 piece bathroom taps we liked.

Greg Lawrence

Ian did a great job serving us on Wednesday above and beyond, give that young man a raise!

kevin chase

Nice store. Friendly staff. Good selection.

D

Appliances and the necessary parts for the installation were purchased online. Local store representative Felicity called to confirm this order and struggled to complete this order in a professional manner. Appliances were delayed being delivered by 3 weeks including 1 week that was to have a scheduled confirmed delivery but resulted in a no show. Poor communication all around. A number of phone calls to Ronas head office to resolve the issue. Customers should note that extra parts ordered online are not delivered apparently with the appliances but actually need to be picked up onsite at the local store even though online order was completed for all items in one transaction to be delivered. Only found out this information when following up about delivery delay. When attempting to pick up the parts at the store as advised the items were not available and had to be substituted. A number of staff did attempt to resolve these issues in the end and that was greatly appreciated but overall the experience was a consumer nightmare.

Rob Metcalfe (ROBBIE)

Great Customer service & contractor services staff

Jonathan Cornford

I buy all tools,wood,everything for any DIY project around the home,they have everything and the staff are just so helpful with any questions you have dor them.Love this place.

Lance Melnick

Always a great experience at Rona moose jaw, staff is always there to help and very knowledgeable and polite and professional. If they don't care a certain item I am looking for they take time to look it up on there computers and then make a suggestion if they don't find it on their computers where u may find it at another store or business

Spencer Barkes

Nice store, but the lumber section won’t do angled cuts with their chop saw.. pretty frustrating

Mae Trohak-Rekve

Everything is messy and unorganized. Hard to find anything. Staff is friendly.

liam bailie

Love it. Staff extremely knowledgeable.

Wendi Lang

Didn't have enough of the hinges I wanted, but great prices on Halloween decor, more than a week before Halloween.

Bubba SS

Good selection of items, good price

Daniel Hamm

They usually have what I want, and they are pretty good at helping you out if you need a hand finding something

Anatolii

Ordered some stuff online to pickup, next day they told me that costumer came and bought last one and unfortunately we can't do anything

Jonathan charles Cornford

Great store and great staff,always willing to help and go that bit further for the customers.

TIEDefender2nd

Great stuff, they got all the hardware I need, and very friendly staffs too.

oscar chocano

Good store for home improvement items

Lindy Peters

They are very helpful there and pleasant. And a wide variety of items.

Alabi Abdullateef

Feel at home you can always get it at reasonable price.

Bruce Wayne

Good selection and always a staff to talk to.

Kelly Padfield

Friendly staff and found what I was looking for quickly.

Kevin Hammontree

Bought a great priced electric lawnmower and the salespeople are outstanding here...

Kris

I stood looking at paint for hours. What's wrong with their customer service? Not one person asked if I needed anything

Craig Cloete

Unfortunately the staff cannot always help when you are looking for something specific. You will have to hunt for someone to help you, but at least they are eager to help when you have located them. The store is welcoming and the fresh popcorn smell as you walk in creates a homely feel. Check out can become busy and always seems understaffed. Power tools and hand tools are on the light side for options, but like all store nowadays you can order online. Rona seems to be pricier than other stores in town for items I have looked to buy. This may not be the case for everything though. Paint selection is good and this I did find a a great price point though.

Michael Martinson

I like it here, they have tools and stuff, it's nearly my 1 stop work shop for most of diy consumables

Ultimate Insulation Attic Experts

Super helpful, they have what you need, and professional advice too! Highly recommend Rona Moosejaw!

Genevieve “Eve” Hetterly

Clean and organized store. Staff is way to young to know anything. Maybe think about hiring some home owners with some Reno or construction experience

Jonathon Charles Rusnak

I bought a paintbrush once. Twice maybe. Maybe more

wayne peter

Very pleased they didn't have items I wanted. They brought it in quickly. Very satisfied.

Paul

Great store

Darren Barr

Extremely helpful and didn't try to oversell us anything. I'll be going there tomorrow.

Cliff Reynolds

Great building store for town the size of Moose Jaw.

Panoptic Imaging Canada Corp

Always seems to have what I want in stock and I can even pick it up that day! One of the only Lumber stores I'll go to in the city.

Michael David Hiltner

Soon they will no longer accept Air Miles (which to me is a good thing!).

Dusty Sauder

Great experience. Came in early on a Saturday and the staff were excellent.

Jeremy Moggey

Its like most hardware stores. Prices are reasonable and you can find some good deals. Could have better service in the wood area.

Zephyr Nixon

They have everything and nice to come into store

Andrew Russell

Great customer service at this location

Sesh Avinou

Good location, staff, and everything else all around. Except when ordering something not in stock and pre-paying took much longer then the date told to come in

Sohaib Ansari

It was not a good experience. Cashier hardly knew what she was doing.

Tina S

Helpful staff and easy to navigate store

Ryan Jones

Good place to shop for home reno supplies! Nice being open on Sunday.

Gayle Stanhope-Barisinkoff

Always seem to have what I am looking for

LA W

Felicity you FAIL!! I really hope management steps up and monitors you..You ruined my 40 min shopping experience at the end when I dealt with you taking pymnt. Honesty I spent 1500 dollars on my fence. You had an attitude taking my coupon off my phone, rushed my payments of both cash and debt. Impatient, snarly..and have no business in a customer service position. ....I had amazing service with Reno and tieanne (spelt name wrong sry.

bob barry

Excellent service: Had a problem yesterday with a linen cabinet drawer. Spoke with staff member it is now repaired. Rona send a person to the house fixed the drawer and checked the cabinet over for any flaws. Professional, Polite, and eager to help. It has been a long time since any store has offered this fast and superior customer service. Koodos Rona

Ed Frederick

Every time I visit I have been approached by Rona team members and asked if I am finding everything I am looking for. This is rare in retail these days. Members are knowledgeable in the products they sell and always willing to help out. The store is kept organized and clean. Overall pleasant experiences every time I go.

Shelli muhle

Was dealing on a snow blower nothing posted on it that it was sold another sales rep came and wheeled it away Sorry its sold there is no more

D Seive

Best moose jaw has to offer

Derek Mackay

Big Rona

Gordon Edgar

Pretty small store, doesn't always have what I need, but the staff are far and away the most helpful and friendly of any hardware store I know. If you have questions or would like help finding things for your projects, go here.

Paul Edwards

Good customer services.

kakkak kak

Very disappointed. Purchased a touch up system for wood, used the wood fill portion but when I opened the stain pen it was the wrong color in the kit. Tried to explain what happened but nobody cared, and all they said was they couldn’t return used paint products regardless of the fact that I didn’t get the product I paid for.

TRACY THIESSEN

Felicity with the pink hair you FAIL!! I really hope management steps up and monitors you, I did speak with your manager directly to share the details of the horrible customer service you provided..You ruined my shopping experience by not fully disclosing your return without receipt policy, you were rude and condescending, then spoke poorly of your manager behind her back after she gave you direction. Very unprofessional.

Elsie Gasper

Five stars for eagerness of staff to bring one's shopping experience to a positive conclusion.

Jerry Dawson

I find that quite often they don't have what I need or if they do the prices are too high. This trip I found a pop up canopy on sale at a great price!

Blair Dunbar

Absolutely appalling customer service.Tried to return a relatively expensive but defective piece of material to the store. The store manager Dave F treated my wife horribly. He also was rude, abusive, and condescending to myself. I have spent thousands of dollars at Rona. Never again will they get a single dollar. Way to throw a valuable customer out the door Dave F with your telephone tough guy act.

Michelle Winter

Love it. Seemed like everything I was looking for was on sale. Helpful staff, couldn't ask for a better shopping experience!

Giga Hertz163

Very friendly and helpful staff!

Fred and Jackie Hundersmarck

Like this store, well organized and very helpful staff en enormous polite.

Steven Hannah

Decent visit, friendly staff. They need more that one till and customer service open.

Peter Fowler

Very professional and friendly. Love the place

Daniel F Stenabaugh

Not impressed with service - no one was around and yet customers were looking for service. I walked away.

Darrin Haugerud

Everyone that I had encountered at the Store were top notch ???? and very helpful.

Luci Lafleche

Service is awsome, paint department, and cashier's were also very pleasant. Monday morning the store was quiet.

Kurtis Langton

They have almost Everything you need for a home renovation or repair project.

Mel “Mello” Lor

If you get the right staff this store is a joy to shop at and they are super helpful. Tiana at the customer service desk is the best!! She takes great customer service to another level!!

Mark Godin

Good service. Seemed a little pricey

Marilyn Neufeld

Staff very and helpful.

Helen Ryan

Excellent customer service. Staff went out of their way to get us the best price! Definitely recommend his store!

Travis Ramage

Great Staff always seeking to help. Product selection is fair, typical of Rona.

Michael Morrison

Very clean and helpful staff

Hazel Leblanc

Excellent service.....cashier needs help on the garden centre ....rude

josh korchinski

Staff were prompt and courteous, products were in stock and properly labeled.

Bob Barry

Excellent customer service from Cathy in the Window and Door Dept. She was so very helpful & knowledgeable about the products she sells and set up our installation of the Front & Storm doors without any problem. Thanks Cathy for the excellent service and making this customer totally satisfied and to Trevor for the awesome installation.

Terry B

Andrew was extremely helpful. Hang on to that young man.

Chris Lachowitzer

This store does a good job of keeping stock in

Karma K.

Found items immediately. Good customer service from Ron and Melanie.

Dennis Biden

Well-organized very clean staff extremely helpful I would definitely shop again

doug macneil

Staff are very friendly but store has minimum stock

Ryan Branvold

Super helpful and friendly staff

Keith Lukan

I love your moose jaw store. But it has the rudest staff. I went into the store and asked if they had or could order a pellet stove so the girl called for staff to come and talk to me. While waiting for some one to talk to I was trying not to stand to close (social distrancing)so I stood about 10 to 15 feet away from the registers.. I suddenly heard the girl (lol the in customer service desk) say why would anyone want a stove in summer. I told the girl I was on a fixed income and I was using my income tax to help heat my home in the country. I also said there I also said she was being rude. She returned so why don't you go somewhere else if I didn't want it here. The so called person in charge didwhat anyone who is working in a rude environment. She stood behind her teller and told me that i was standing 10 to 15 feet from the desk so if the person came how would Ihe know where I was I replied no one had because I was watching.I know I'm not the richest guy nor the poorest. I also complained to the store upper. Management lolol now I know where it comes from just rude zero custmer service ( where is you customer sevice lol who you think the girl was at the customer service rep for the storewas thrudest I stayed calmm I was firm not outwardly angry. If you shop here you may be treated very poorly. Also I took you service reps advice and shopped elsewhere. Life is hard enough in these days do you really want to be treated like this. I wish I could rate zero or even in the negative. Just bad

Brian Hauck

Not happy waiting 3 months for fire pit

Mike Hubbard

Ordered on line Patioflare park bench in Antique Brass Finish. Items is as described in on line catalogue and is extremely well made and easy to go together. I have placed it at front door area is looks very inviting for our guests.

Curtis Morrison

Very friendly helpful staff

Susanne Richard

I ordered online and missed the alert that my order was ready because it happened so fast. The staff was friendly and helpful.