Reviews of Grobe Nursery & Garden Centre (Gardener)

EMILY 357

Negative, stressful vibes. Was questioned as to why I was there and when said just browsing was told they don’t allow that due to covid. Another lady was walking out and asked if she could exit the way we were coming in a the staff member asked if she was hiding anything under her coat?! Like excuse me? Super strict on their covid rules. Holy it was stressful. Didn’t know where I was going half the time. I get that covid is happening but lighten up a bit. Everyone was so uptight. Just felt unwelcome and guilty for almost being there. Won’t be returning. All the other greenhouses I’ve been to are completely different and not as up tight as this one.

Stephen Gammage

Good place with an awesome variety and selection. Best place ever for fruit tree's. Staff are always helpful in finding what you want and other plants to go along with them.

Brad Hughes

Just a note to confirm how pleased I was with my recent purchase of soil supplies at Grobe's. The speed and friendliness of your communication and curb-side service was top-notch. Couldn't have been easier. I know it takes a lot of work and …

Steve Pawelko

Great selection and service. Always able to trust what I buy at Grobe.

Lynn Stuebing

Amazing place with a lot of stock. They do a great job of keeping everyone safe and distanced.

Ryan G.

It's unfortunate that COVID-19 has brought out the pettiness in a lot of people. My experience at Grobe's this week (2 days in a row) has been great! I was treated respectfully on both visits and received the information and products that I needed. Still the best garden centre in the region!

Emily Robertson

AMAZING EXPERIENCE! I am so happy to be back at my favourite Nursery and Garden Centre. Thank you again for being safe with provided sanitizer, spacious pathways, and limited entry for people with a plan! Your friendly staff are always so willing to provide advice, share a laugh, and show me exactly where I need to go. I am excited to return soon and purchase more vegetables for my garden :)

Meredith Wagler

We always go to Grobe for our Christmas trees. We love the no-fuss environment. The kids loved that they got hot chocolate packets as we were checking out.

Christine C

I completely respect covid protocols and individual businesses rights to make protocols that they feel are the most correct however I was also very shocked with the hostility that we were instantly greeted with at the front door. I also work in an essential business and we also have stricter protocols than most but there is a much better way to approach people than this. It does get mildly frustrating to have the same conversations over and over but becoming hostile is never the solution from customer service representatives.

Wayde Nicholls

Good plants prices not so much.

stacey markle

I've been going to Grobe's for years! You cannot beat the selection and the service! Every section you go into has smiling helpful staff. I needed some small white marble rock for an edging project I'm doing. Of course they had it! The nice young employees even loaded it into my car for me. Too bad they couldn't come help me put it in! My house looks amazing because of Grobe's

Jessica Crompton

We got our Christmas tree from Grobe's this winter - which we had never done before. It was such a great experience! They were definitely taking safety precautions for covid seriously and had a clear process in place. Will definitely come back!

DIEGO CARRASCAL

Nice place, only two persons from the same family at a time... But it's ok, it's a covid measure

Rod Benoit

Fantastic service. They didn't quite have everything we were looking for but that is mostly our fault for getting out so late in the season.

Ian Wood

Friendly knowledgeable staff ,good prices, great selection, well worth a visit.

Ron Baker

It's been years since I've been here (due to moves away and back). Still wonderful quality, and the FRIENDLIEST people!

Nonol Nol

Most organized during covid lockdown and their associates are really helpful, including inform you not to put plant outside due to frost

Jay Goos

Great safety precautions. Great flowers and shrub's.

Sargon Haddad

Fantastic first experience! The staff was knowledgeable and helped explain the requirements and growth expectations for the fruit trees I was selecting. The selection was amazing all around, I couldn't believe how many beautiful trees, shrubs, plants were there. Most impressive was the help I got loading my truck up - the owners took the time (a significant amount of time) to help ensure there was no damage to my 3 beloved fruit trees I was bringing home. The love and care towards the trees and customer was impressive and I will be back as a return customer for sure despite being over an hour away! Thank you!

An Pham

Nice store, great selection, price not too bad, staffs friendly. No washroom for customers???? Be prepared, don’t hang out there too long.

Shayne Heathfield

Very kind, very helpful, and great selection of wreath making supplies!

Ranbeer Sandhu

Loved this place, perfectly organized, very friendly staff and huge variety of plants available ????

Alexa B

Showed up on a Monday morning when the parking lot was fairly empty, and the lady in charge of check in saw my husband and I pull a stroller out of our car and advised that their store has 2 person per family rule. We explained that our baby was only 1 month old, but she refused. I understand capping family numbers during busy times but a one month old on a non busy day is just ridiculous. Instead I had to FaceTime from the car as my husband looked through the trees. Also no manager available to speak to upon request.

Tom Bomhof

Very helpful staff

Kethra Hanna

They've got a good selection of plants and fruit trees. The succulent section was pretty small.

Chris Warner

Nice stuff but I REALLY take exception to being greeted at the door being asked basically if I am there for something specific...I.e. "am I planning to spend anything today." Covid or no covid....you're open...you're monitoring how many people are coming in...following safety protocols. Give the hysteria a rest! Some of us can't browse as easily on a website as we can in person. You have a great looking facility....I might come back.

Jakki Prince

We shop here seasonally, in the early-mid Spring for a good variety of seedling vegetables, and annuals for potting in planters and hanging baskets. A nice selection of home decor, and friendly staff who are knowledgeable. Sometimes there can be quite a line up at the cashier during planting season, but that is to be expected. A fantastic garden centre overall.

Terri Truscello

A well organized and playful stroll through 4 zones of everything you need for Christmas! Thought and care were obvious in the friendly staff and nice selection. #supportlocal

Danielle Tappan

I stopped in here yesterday as I needed a few pots and was looking for new plants to add to our new living space. Upon entering a very empty store, I was asked if I could be helped with anything. I politely replied I was just looking and was told that they are highly discouraging browsing at this time so pretty much I was to get in and get out. This is the first nursery I have been to that made me feel like I was doing something wrong because I was looking for plants and pots. I completely understand we are in a lockdown yet again but the government has allowed for nurseries to stay open, so to be made to feel this way was completely unnecessary. The store was completely empty and honestly, if you don’t want people to come in for what they need, then why are you open!?? I am trying my very best at this difficult time to support local businesses but I did not spend a dime here after being made to feel that way. I went up the road to Belgian Nursery and was greeted with friendly customer service and was never made to feel small for simply shopping for plants. I won’t go back here again, there are many other local businesses who are grateful to have customers come in and spend their money at their establishments.

Kevin Chang-Kue

Well laid out and we'll labeled. Can check stock online. Had everything I wanted and more

Sean Thijssen

I have to say with all that is going on I dont get the chance to go into many businesses anymore. Especially smaller businesses due to closures and reduced hours etc. But grobes and their team follow strict safety measures ensuring their staff is safe yet not loosing their commitment to customer service. The knowledge that I get every time I call for gardening is unbelievable and in very high demand during these times. All staff are friendly guide you where you need to go and assist you with what you need. The fact that they have a not browsing message on their website is just amazing! I occasionally still support other local nurseries but grobes is our families 90% year after year! Glad to have them in our area and looking forward to continue supporting their business for many more years to come!

Linda Kennedy

I love Grobe's. --very organized--and just the right size nursery. Love the gift shop inside also. And very importantly, it is easy and safe to enter and exit.

Melissa Carle

I would give this zero star if I could. Absolutely HORRENDOUS customer service. We went out of our way to support local businesses and were flat out refused entrance because we had our 3 year old daughter who was wearing a mask perfectly …

Derek Bermingham

Spent over $300 on plants, after two years one tree was dying, brought it back still with the name and price tag, but because I had no recipe they would not entertain me. …

Meg Munro

We go to Grobes every year to get our Christmas tree and the experience is always delightful and memorable. The staff are very friendly and helpful and I love the ornaments and decor they sell. They changed things up smartly to help deal with the flow of people during covid and it worked well! Love this place!

Oliver Jensen

Incredible staff, always friendly and helpful. Ever since the start of the pandemic, Grobe's people have had the best protocols in place and I'm grateful for all their efforts, often thankless, in keeping our communities safe. Thanks for having our backs!!

Irene Lapointe

I have been shopping at Grobe's for many years and during this pandemic I will only go to Grobe's due to their strict safety protocols. I feel safe going there and they are doing an excellent job of sanitizing, pointing you to what it is you are shopping for. I like the fact I can get in and get out in an expedient manner. The staff are so friendly and helpful. I can't say enough great things about Grobes. The vegetable and annual flower selection is great. A nice bit of space to keep you distanced from other shoppers. Truly exceptional. Thank you Grobes for understanding this pandemic is far from over and keeping you and your customers safe. A very enjoyable shopping experience during these difficult times.

Chris Bogdon

Very appalled with how the staff interacts and communicates with patrons. I understand businesses need COVID policies. However, there is no need to enforce these in a rude, crass and unfriendly manner. I witnessed two employees - the lady guarding the entrance and the lady coordinating check-outs - be very rude and short with customers. It made for a very off-putting experience. Almost as if we were in some kind of prison complex. Had previously visited 3 other nurseries in the area and didn't experience this type of behaviour in the slightest. They had COVID policies in place - but the staff were very friendly when communicating them. I recommend Grobes take an honest look at how their staff treat and communicate with customers Otherwise, people - including myself - will simply stick to the other nurseries. Just be nice to people!

Alena Delena

Many exiting the store for a good half hour and no one coming in. Well within business hours. Looks like they're trying to empty the nursery without communicating to anyone. I understand the covid rules and the limitations but this one was certainly trying to empty out the store with a long line not knowing what's happening! I'm sure there were many in line like I was who were there for something specific. Not just browsing. I'm sure they have some nice plants but there's many other lovely nurseries nearby who know how to run a better business and train their staff. Find a different nursery! Edit- My 1 star rating might have made it seem like I was exaggerating out of frustration but my experience was as such. I'm also quite puzzled by the owner's response to doubt my own experience. My review is very much from what I perceived during my visit: staff were unapproachable for explanation as the line was audibly frustrated watching the people leave- and the carts come back into the store for a long while. Was the person in charge of the entrance and communicating with the visitors on some sort of break? I'm well aware of the 25% capacity and did read your website prior to visiting. In fact it was through there that I planned a purposeful visit. Perhaps you've confused me with the others who don't like rules- we've been in this pandemic for a while and I know the drill. Visitors feeling unwelcome and ignored is in your control.

Paul Janzen

We have been getting our Christmas Tree from Grobe's for at least 15 years. Grobe's never disappoints. Their service is the best. This year the trees look great, and there are lots of them.

Kim Stone

Got some awesome Christmas plants there last year and excited to return for more this year. Only complaint is that most of the holiday decorations I saw were from China. Would be nice to see more locally sourced & manufactured products in the future.

Corey “Wrongway” Brooking

Best place to go for your nursery needs. Lots of Christmas fun as well. Staff super friendly and helpful! My first choice!

Terry Gage

No dogs allowed? Really? No food being served. No health inspection issue. Not overly handy location to then be turned away. Fortunately, lots of other nurseries. I’ll be back when Grobe changes its policy

Werner Hohn

Great staff, great selection and very well organized. My wife and I have been a loyal and satisfied customers for over ten years. We would highly recommend Grobe's Nursery and Garden Centre.

Placido Iozzo

RE: Cremo Shaving & Scented Products I am absolutely ecstatic to have found a range of Cremo's line of products being offered in Canada, @ an excellent price with fast shipping. OH, that is merely the beginning; Perry is one of the best company reps I have ever had the pleasure of chatting with, as I believe it is difficult to find truly honest people now-a-days whom support the products their sell. Thank you, and I have already been spreading the word =)

Greg Malec

Don’t bother to go there unless you know exactly what you want to buy. They are discouraged people to go inside. You are not welcome there. The lady on the front was very rude. Today I spend hundreds of dollars in numerous garden centres and nowhere, except in this locations they asked us why do we want to go inside. Obviously I didn’t want to buy shoes or food but plants for our garden. Anyway, today you have lost me as a customer and I will not recommend your place to anyone.

Krysti Beckett

Wonderful family run business. We gladly drive 40 mins in spring for flowers and back again in December for Christmas trees. Quality and Customer Service are excellent. My husband worked there for a few years and they treated us well. Great appreciation for this business!

Fan Yang

bad refund policy : - tedious procedure for submitting refund, have to go on their website answer lots of questions and submit pictures, i think they purposely made this difficult so customer will not be able to apply. - the owner try everything to not refund the purchase. The owner will use excuses like not enough water, sun and some other factors to reject the refund application. Although the condition of our flowers are well documented, the owner still refuse to give us refund. - in contrast, the return policy from Sheridan nursery is much better. Plants died? No problem, exchange for new ones. - the previous review from Keith Gammon also addressed the same issue on their refund policy.

FuzzballOG

Made my annual visit to Grobe Nursery today to purchase my veggie plants for the season. Couldn't have been more impressed with the staff and quality of product. The plants were all in great condition (not like when you go to a Big Box store and you are lucky if half the plants in a pack are thriving). The variety of plants available was also more than acceptable. From the time I arrived until I left, staff were helpful, friendly and courteous. For those that are concerned with their well being and physicals distancing in these uncertain times, I can say that I was most impressed with the steps Grobe has taken to ensure that customers are socially distancing etc. You could definitely see how Grobe's as a local business ensured health and safety measures were in place to keep the community safe Well done!

Sarah Hohner

I go here yearly for my Christmas tree. Selection seems to be getting smaller each year for the 9' Balsams, in particular, but what's there is really good quality and lasts three weeks. Fun little outing with the free timbits and hot chocolate.

Ram Das

Very well stocked. Very good collection of perennials, annuals, flower beds, trees and vegetables. Well maintained and arranged. Very cooperative and friendly staff. Help is available everywhere. Covid restrictions are well adhered to.

Ryan Billing

Quoted a lower price for delivery then was told it was more at checkout. Manager wouldn’t honour price quoted. 7 year old was kicked out while wearing a mask as kids aren’t allowed. Terrible signage expressing that. There are better …

Colleen

I am really shocked to see so many people taking issue with this staff trying to protect themselves and their families during a global pandemic. For the people who left those kind of reviews, you should have stayed home and kept your miserable to yourselves. Grobe has been a solid staple of our area for so long, and they are going to have so many lovely beautiful flowers for us all to enjoy, but I think they deserve a break, as does everyone who has had to work through this entire pandemic. I can't wait to come out in a few weeks and find some new treasures for my garden. They always satisfy!! Stay safe!

S Biswas

Grobe’s is my go-to for any tree, shrub or evergreen. They hand pick many of their trees and it really shows in their quality. I have spent almost $10,000 with them for my home and couldn’t be happier with the end result! Thank you to the very knowledgeable team as well - my questions are always answered. We are about to landscape my manufacturing warehouse and I know Grobe’s has my business.

James Brozic

RUDE and overpriced, hope it closes down. go to home depot your probably better off

Howard Grant

Was the only garden center in area open. Quite good.

Jen Braun

My co worker and I wandered into this store today after checking out Kitchener area garden centres as we were on town on business. Instantly the atmosphere was so friendly, the employees looked so happy to be there and the plants were in gorgoeus condition. I only wish there were MORE plants. Well done guys, we'll be visiting whenever we are in town again :)

Dan Lewis

Got denied access because I didn't wanna say what I was getting unbelievable place very rude and on edge employees at this pace specially the gumpy lady at the front, very bad customer service and bussines plan they got during Covid. If you cant respect and welcome bussines during this time.. I suggest keep closed..also the guy infront of me also got denied access because he refused the hand spray they give.. Apparently its vinegar they spray unbelievable .. So it was a wave of ppl who also left!!. Glad I dodged that bullet

Melissa Gissing

Great customer service. Went pretty late in the season for my tree and they still had a decent selection and the best prices in the area.

Mark Mark G

Worst experience at a store during Covid. The owners have taken this WAY too far. Stopping your car upon entering the parking lot to ask who is going in the store. Another staff member spraying your hands with who knows what chemical. The staff at the check out seemed paranoid of catching Covid, telling people to stand back and put your plants on cart and walk the long way around, this store is over the top!! I felt so uncomfortable in this store. The Belgium Nursery was much more laid back and such a better shopping experience.

Samuel Hedrick

We've been getting our Christmas trees here for 4 years now. Always a good selection, staff is knowledgeable and friendly. Prices are pretty competitive and shopping is done indoors.

Maro A

Was looking forward to visiting- 1st time visitors. Upon arrival was greeted with a sour face and an unfriendly demeanor telling us curtly no dogs aloud. Who knew a 10 lb dog that was carried would cause such a reaction. The least we expect is some courtesy, at the end we ended up taking our business elsewhere.

Linsay Flood

Great service - friendly and helpful. I like the layout. Great products

Melissa Aveiro

Don’t recommend this nursery if you have more than 1 child with you. Went to this nursery yesterday with my two small kids to encounter a lady standing outside telling the Max family limit was only 2 people, it was super hot outside felt like 34C I was super disappointed and asked her what I was supposed to do!?!? Leave one of my kids in the car with the heat!?!? She replied that’s totally up to you want you do!!!!! WHAT????? Anyways I will never be stepping foot at that nursery again even if they give me free flowers. SUPER DISAPPOINTED!

Keith Gammon

Last year, we updated our landscaping. As the on-set of COVID was happening, we decided to shop local after hearing Peter Groebe on CHYM radio. We spent just over $700 on 8 shrubs, then went back to buy our Christmas tree, everyone was very friendly... One year later, of the 8 shrubs, all are flourishing except for 1, we drove up today to return the 1 shrub under warrantee and buy additional flowers. We got to the cashier and explained the situation, she told us that we didn't read the return policy, you need to submit an email claim and there was nothing she could do. Since we drove for 40 minutes, we asked for a manager (we had the receipts, planting instructions and pictures of the shrubs), we were met by "Perry", who became extremely arrogant and condensing that we needed to submit an email claim clearly stating "we are not going to hash this out in the store", we were totally insulted and left everything there. Truly unfortunate as you try to help a local businesses! We will drive a little further to Terra Nursery or go back to the "big box" stores where at least you are treated like a valued customer.

Lorraine Basaraba

After the speech from the owner this morning we walked away and I know ill get the same spiel as the other similar reviews. I do not have a problem with following the protocol entering your store even if I don't agree with them as we all have a difference of opinions and I do respect the company's who are trying to stay open but I believe there is a better way to speak to your visitors more respectfully as you expect us as customers to respect your store.

Heather Pinches

Every staff member we encountered was happy and helpful! I'm sure they are weary of enforcing Covid protocols, but everyone was kind, gentle with instruction, and friendly. And their knowledge of plants is astounding!

Tariq Merchant

One the my favorite nurseries who have an amazing selection. This year alone we bought, 2 x Slender Silhouette Sweet Gum, Red Obelisk Beech, 2 x beacon swamp white oaks and other shurbs on the backyard makeover. Prices are amazing and plants are in great shape.

Tiffany Pitt

We love Grobe's! Always great variety, always great and friendly staff. Everything we have bought has done well, and two years in a row, the most beautiful Christmas trees!

Michelle Nyman

So disappointed in Grobe’s Nursery. They are not a proud supporter of families with children in this pandemic. They are willing to turn away families with kids in tow because of this - no exceptions. Zero difficulties turning away the up-and-coming generations of gardeners - smart move.

Goran Radovic

Rude unprofessional staff and horrible bussines model.. they do not let in families with two kids?!? what a joke! .. hope they get closed down again then they will see how badly they need business. Belgian nursery and Greenway gardens across the street welcome customers with open arms no interigation at the entrance just walked in with my kids.. Avoid and sped your money where you get appreciated

Bonnie Newell

They had everything I needed for my garden. Amid the lockdown everything was organized and moving well. So glad they are open.

Alan Price

Best fruit trees in southern Ontario, disease free, growing well, great support.

Hugh G

Nothing great here whatsoever other than overpriced plants. With covid fearing employees. Got out of my van with my wife started towards store. Lady guarding the lineup right away nasty at us saying you just came out of that van with those people, 2 people per family. We turn around and look at an older couple who have continued up to the line from their own vehicle. Excuse me we say. I just watched you get out of that van with those people, this chunk continues saying. People whom we do not know. (My wife was just about to rip her head off cause if we had gone back to my Van, she would of been put in her place quickly, once she would have found my teenage son, my 11 year old daughter, my 8 year old son, and my daughter of 2 years .sRude rude and rude. Glad I got to get inside to hones,tly see what no one is missing. I'll spend my dollar somewhere where adults in a garden center business have MANORS. Obviously someone also cannot read. My kids were in a car. 2ppl shopping. Dont accuse until you catch my kids along with me in your store.

briancindy Chambers

had exactly what we were looking for with great service and pricing

Jay Meyer

My family has been a Grobe supporter for years now. After today we will not be going back. We were refused entry because of my 8 month old child who was being carried in a baby carrier. I suggest going to the nursery just down the road(Belgium Nursery) where you, as a customer, are welcomed with open arms!

Barry Uttley

Great selection and excellent prices. The staff are super helpful and knowledgeable

Richard B.

My most disliked nursery in KW area so far mainly for the offensive covid behavior, lack of discounts and stupid warranty procedures. My notes on the nursery: 1. The plants variety is a bit better than average but prices are a bit higher than average. 2. Their warranty process is a joke. They tell you not to bring anything to store instead you are asked to apply via an app. Wait a week or weeks to get a response if any. I uploaded a photo via this app but was told it did not come through. It took 3 weeks to find out the plant will not be covered under warranty in contrary to what the owner told my wife on the purchase date. 3. COVID. Just so you know. At the gates there is a sanitary stop. They want you to be sprayed all over with some shady fluids (when asked nobody knew what was inside). The poor gatekeeper lady had no idea about any nursery protocols nor had any of them available for review, she only knew she must spay and must watch you disinfecting your hands. They may or may not let you in with kids. If you have mask exemption - forget they let you in even to outdoor section. 4. Forget about this place if you count on discounts or fall discounts. There are none. 5. They also use some pushy tactics at the register to get you to buy something extra. 6. All the staff (except the gatekeepers) were were pleasant, thus 2 and not 1 star.

Norman Wise

Friendly professional knowledgeable staff.

L M

Good Variety of plants and a well planned overall layout. However, Customer Service is lacking and I sense an attitude. Over the past few years I’ve visited multiple times and each time it’s the same. Starts at the top with owner/management ..Lead by example and Enable your staff to provide better quality of customer service.

Scott Brown

Super Organized. Lots of staff to keep things safe and moving

Fraser Stalkie

Grobe's staff and management have pulled no punches in making a visit to the nursery a safe, welcoming and enjoyable experience. From the greeting at the well marked entrance, maps of the lay out and attentive,to the friendly staff throughout. If you want to feel festive support local, look no further! Our tree looks beautiful and we left with big smiles on our faces. The free hot chocolate package for our little one was a bonus. Looking forward to a new family tradition! 10/10

Helen Cuthbert

A very festive spot to shop! Pleasant and helpful staff. A great place to soak up some Christmas spirit.

Robert Jewell

I would give zero stars if I could! I drove a distance to get to this place. Upon arrival I was told I couldn’t bring my son in. When I asked why nothing was posted on there website I was told it’s on the homepage really big ( which it is not u have to follow links and search for this policy) me and my son were both in masks! The mans response on the phone was I can come in and leave my 3 year old in the car alone. They hung up on me when I got mad at this suggestion, of course I’m going to get upset he had the audacity to suggest this. Seriously, what kind of business is this? “Its for their safety even though they have mask and are 3 but feel free to leave him in the car alone.” This place does NOT know how to run a business! Beware if you have children! EDIT**And as the owner suggesting a went off on someone about it at the front door is completely untrue I just asked a question and politely left(this review has nothing to do with your worker at the door he was a very polite young man and was just doing his job, and a good one) it was your rude attitude on the phone that set me off, you are the one who had no idea of my situation or who I was with and the one that chose to be ignorant right off the bat with an attitude beware of the owner he is a liar! Now that I know it was the owner that I was speaking to and not just an employee having a bad day I will definitely not be recommending this place to anyone as the owner is ignorant and has no customer service skills! And FYI it was not the man at the door who suggested any such thing it was you on the phone that said “the kid can wait in the car for you” that is what made me go off on you! But thanks for lying about it now, really shows your character! Not to mention you can go read the other reviews about how this owner speaks to people and his excuse everytime is he did not remember it that way? Ya everyone is lying about your attitude towards people!

ncampese

Fabulous experience from beginning to end. Extremely kind and helpful customer service. They even helped me load a large tree into my very small car. I’m sorry that people are taking issue with your protocol(s) simply because they cannot read or follow instructions. I, for one, appreciate how far you have gone to keep, both, staff and customers safe. I will be back! Many thanks again.

Michael Haarsma

Don’t go. Was refused entry since my wife and I were there with our son. Two people only per family. Thanks for liking my review globe nursery. I hope that more people read it. I looked at your web site and nowhere says two people per household. This is a made up rule you have not anyone else. It is total occupancy not per family. You turned away a family that is trying to support your business. I have a toddler and a wife that is 8 moths pregnant that I was trying to buy Mother’s Day plants for her to pick out. So would you turn a single parent with two children away? You should be ashamed of your actions and not trying to spin my review. I received your second response and after re visiting your website on my phone and clicking on multiple links I have found the area your are talking about. Your right it clearly states that the young and elderly are not welcome at your establishment without booking an appointment a week in advance. I find that unacceptable. Also the fact that you responded that your not ashamed of this is appalling. No other establishment I have been to throughout covid has denied entry on the basis of age. Your discriminating actions based on age has lost me as a customer forever and I will be sharing this information with as many people as I can.

cmo mzn private

Hi do you guys sell cherries plant? And red delicious apple tree ?

Junction Lad

So we were aggressively greeted today by someone with a gigantic bottle of sanitizer and a demand to know who we were there with. After reading 12 signs on the walk to the entrance we already knew there could only be 2 people from one family able to shop. She also aggressively asked what exactly we were looking for. We told the her and she showed us the map, even though we were looking for a few different things. 2 minute walk, another woman stopped us and asked if she can direct us to what we were looking for. We told her that the first woman already told us, she aggressively demanded that she was supposed to direct us in the right direction. Ugh, what a horrible first impression. I also work in retail that has been deemed essential. This is overkill, there were people literally turning around after being bombarded at the entrance. I highly encourage the owner to experience your own protocol because it’s a huge turnoff. Huge sale lost. Thanks for your response but if you really wanted to protect your staff you’d be limiting the total number of customers allowed, it was packed on Sunday. Everyone was wandering around and browsing as most people require multiple items, not just 1. And not 1 staff member to help when we reached our directed destination because they were all crowded around your entrance harassing people. Read the other reviews, your protocol isn’t working!

Dr. Delia Simu

Love the place, has everything u need to start your veggy garden

Victor Branco

Super safe place to shop during covid! This is the first place I’ve shopped at where I feel completely safe going in person. I’ve been shopping here for over a decade the greenery they sell here is top notch and well cared for. Lifetime customer!

Mackenzie C

The nursery has good selection and the staff (with the exception of the owner) are generally friendly. We did however almost walk out of line during the owners "speech" given to customers waiting in line to get in, where he demanded anyone that hadn't reviewed the "instructions" posted on their website to publicly reveal themselves. He then loudly and aggressively shouted "NO" at a couple that had brought their dog along rather than politely advising that animals are not permitted (I don't care if this is on your website or not - most stores don't mandate a website visit as a pre-requisite to entry and this was clearly a simple mistake). This man lacked any basic customer service skills and was so off-putting that we will not be returning ever again, and have advised friends and family to avoid as well. There are many other garden centres where customers are treated respectfully (and guess what - COVID rules are still followed!)

Andy Greene

If you care about how you're treated, drive the extra few hundred feet to Belgian Nursery right up the street and around the corner. Much friendlier staff and a better selection. If you care about saving a few bucks, Grobe's will do the trick. My wife and I were literally told that we can't "look around" and we have to buy something or leave--because of COVID blah blah. We were told this by the larger gentleman who usually runs the line out front (line management is a whole confusing disaster in it's own right). For a company privileged and lucky enough to be open when other business have been closed for months or boarded up completely, you think the staff at Grobe's would be grateful that they,re open and have customers to sell to--because COVID taught us how quickly it can all change. Thankfully there's other options out there.

Suzanne Wilson

We went today to get flowers and were told we could not go in together. It was myself my mom and my toddler. They told us this was covid laws. I have not experienced this anywhere else! I do not recommend this place! So disappointed. I appreciate your reply however you shou ld be aware that you are the only place pushing this! I went to 5 other nurseries and they allowed all of us to enter together. I can't leave my 4 year old in the car while I help my elderly mother pick out flowers for her home.

Johnny K

Awesome selection of plants and shrubs, had the exact sand cherry's I was looking for. Very friendly and informative staff, will be going again for all my plants!

Jacob McKinley

Good service and good pricing and great selection of merchandise

Nick Riel

Edit- that was 6 people in store and 4 people outside. Total of 10. Was not referring to your age but the man in the wheelchair who probably should have been considered “at risk”. It is difficult to respect the approach you have chosen to take, but that will work itself out in time. Thanks for reply. A bit of a different experience to put it simply. My wife and I neglected to research the guidelines prior to driving an hour to buy a number of fruit trees. We were denied entry because my wife had our 9 month old son strapped to her front. My wife and son waited in the car. This is where I am very confused about what you are trying to do, I had 6 staff members helping me at one time. Which I mean great makes my life real easy, but these staff members are coming into contact with every person walking through that gate. I get what you are trying to do, but talking about risk and viral load you are really increasing risk where it isn’t necessary. My 9 month old is not a risk . 6 or 7 staff members ranging from the age of 15 to 70 with constant interactions with the public is a MAJOR risk. Thank you for the trees and overall a really nice greenhouse, but it was a bad first impression.

Nathan Forster

Ridiculous Covid rules, especially on Mother’s Day. My wife and 4 month old tried to enter and one of us was denied due to their 2 family member rule. Take note that their “child” rule applies to babies and infants - unlike all other businesses.

Dan Tilston

Super organized with covid protocols and staff was super knowledgeable and friendly, will come here again for sure

Bonnie Wheeler

The staff were very knowledgeable. They were friendly and had a lot of patience. They have a huge selection, so you have a good chance of finding exactly what you want. Lots of shrubs, trees, plants different sizes of each and prices.

Melissa C

Poor customer service and nonsensical rules under the guise of covid. I have tried 3 times to shop there. I phoned to ask a question about an item listed on their website. I was told by who I think was the owner, that he didn't know, and wasn't willing to ask anyone else, and that I would have to come in and look for myself. I went there only to be turned away because they did not allow babies in the store, and I had my 2 week old in a carrier on my chest. Not sure what they expected me to do with the baby...leave her in the car? I tried again today, with 2 kids in tow and was told I couldn't go in because only 2 people per family were allowed. Again, not sure what I am supposed to do with my children if I can't bring them in with me. If you are a single parent with multiple children, be warned that you are not welcome there. I understand now why they had no line up and the nursery down the street had a packed parking lot and a long lineup to get in.