Reviews of RONA Grande Prairie (Gardener)

T Stanway

I just had an awesome experience at the Grande Prairie Rona. An associate named James saw me looking lost and he helped me find what I was looking for despite having to make 2 trips out into the yard to do so. He helped me get the items to the till and offered to bring them out to my vehicle if necessary. All this while maintaining a safe physical distance during this covid pandemic. Greatly appreciated his awesome customer service and had to share!

Mathew Ibach

They usually have what I need, I can shop at my own pace, as it is not too busy.

Craig Hudson

Looking to get wood? This is the place!

Chantelle B

My husband went to find a piece that we need for our outdoor faucet, when he asked for help they said they didn’t have it (even though online it says they have many in stock). Customer service here is seriously lacking. This is why we never shop here.

Wayne Webster

After reading some of the comments I fully agree, this place sucks. I live two hours outside of town, placed an order on line and received two e mails, one confirming the order, and one saying it is ready for pickup. Guess what, the order was not ready for pickup, they didn't even have the item in stock. if I could give a rating of 0 I would.

Jeff Mendoza

Not good..i went to buy a circuit breaker yesterday and ask the lady if i can return it if it wont work and the lady said yes aslong as u have the receipt..so it didnt work i went ro return it but they said we cannot accept returns for circuit breakers coz we are not sure if u short circuit or not...but i told them i didnt even use it coz it wont fit on the breaker...thats all

Keith Moore

It's not the biggest, yet they always have what I need.

Nolan Dyck

Fairly well stoked store. Have everything you need.

Ashley May

Always has good deals and where I get almost all my home reno things!

Me.No.Pause Mac Neil

Good sales & the lady working was awesome, very helpful & nice.

elideon mosqueda

Good hardware store and helpful staff

M White

Thankfully they had lawn tractors for sale. Everywhere elses was almost completely sold out.

Keith Winsor

Helpful staff, good selection.

Ryan Basnett

Prices are a little high but the staff is nice and they have everything you need

Ashley Henry

Not much in stock and prices are a little high.

Priya Varshini G

I loved their collection

Shane Whittaker

If you know that your website has items advertised incorrectly and continues to keep advertising them weeks later then you FAIL!

Mark Wurz

Easy access

Pamela Comber

I'm not a plumber but after talking to the gentlemen who helped me by answering my questions I felt confident enough to change the faucet :)

harleymanpearce

Good hardware store

Jennifer Lynn

Friendly staff with most products usually in stock

SKEETER SKEET

It was minty, the guy with the beard was a good hand, and the old dude in the lumber yard looks like santy claus! Was a real treat

Shane Nett

Very helpful staff

Penny Abbott

Found exactly what we needed. Thank you Rona peeps!

Cailyn Pillipow

Inept staff. The only reason I go there is for airmiles.

Darwin Sutherland

Seems like friendly and pleasant staff.

yvonne macrae

Very helpful staff

Lisa Martens

Great service.. friends and knowledgeable staff!

beth larka

Awesome

Chidiebere Ezenyem

Knowledgeable staff, nice well stocked

Michel Buitendyk

This store is on my list when I do comparative shopping. When I start a project it's between the three stores on this road. Often I come away with some items that are on sale and of course some pop corn. I like the air miles but being from out of town the coupons Rona sends out are too specific tied to particular dates.

Jason Toulouse

Very knowledgable and helpful staff

Kayla

Got some screws and wood for my project

Henry You

Every time I come here I leave satisfied 100%. Today, I went here to get a plywood for my bred frame, Tate at the service helped me chose the best type of wood for weight support, and he trimmed it down both length and width to fit on the frame! I went to many Rona in different cities and provinces, This Rona is best one I've been to.

gerardo martens

Is very helpful

Tori Kennedy

Oh, RONA... First of all, Rona's contractor desk and long-term employees are excellent; friendly and helpful. If you're fortunate enough to be able to use the contractor desk, they're 5 Stars worthy. Unfortunately, the last time I was at Rona, I had such a negative experience that it has coloured my perspective of this store. In September, during my first shopping trip post-baby, I stopped in to price out patio furniture. In retrospect, I probably should have left my diaper bag in the car, but the interaction with one of Ronas (new?) employees still seems a bit over the top. Up to this point, my husband and I had been frequent (near weekly) customers due to our various projects. On this particular day, I walked into the store to check out a couple patio sets. As soon as I walked in, an employee zeroed in on me, started glaring at me and followed me as I looked at furniture prices. I felt like a criminal. Needless to say, I 1)Didn't purchase any furniture, 2) now avoid carrying a diaper bag anywhere and 3) would prefer not to shop at Rona. Now, I know there's a sign on the door that says no large bags. In my naivete ( and post- partum fog), I didn't really think much of my bag. It definitely would have been preferred if, instead of being treated like a criminal, the team member had politely asked me to leave my bag at the counter. I would have removed my valuables and happily obliged. Now I have other stores that I will preferentially support for our home improvement needs whenever possible :-(

Brittany Lonfat

There really was zero customer service. We were completely ignored at the service counter while two employees continued and finished their conversation without even acknowledging us.

Reg Perry

Worst service ever

Keelin McNeil

popcorn

Andrea Fisher

The staff was super helpful and knew exactly what we needed

KING RAMON ADETONA

Find what i was looking for.

Greg Simonson

Lumber guy was very knowledgeable, so was able to help us out with our drywall

Robert Longman

Very expensive and bad service

Terence Thomas

Pretty good i'd say

David Lorenz

Very friendly and helpful staff

Dayne Senini

Lots of Stock, not too busy anytime of the day. Friendly knowledgeable staff. Hours need to be updated. See Photo.

Tina Bradshaw

I like what they have in store. There is a good chance I may come back for bathroom renovation stuff.

Darren

The staff was helpful and they had the products I was looking for. They are an air miles partner which is nice as well.

pamatronics ng

Nice customer service and good prices

Nathan Stolz

I like coming here because I often find material here that I couldn't find at the bigger material store in town and a big bonus is that they've had popcorn for customers everytime I come here.

Chica Gonzalez

Just called and received good service, great phone manner! Sorry dear I don't recal your name but keep up the good work.

Mamabear 242

My husband and I were in the store for 20minutes yesterday and not one person offered to help us. 3 people stood at the service desk, not working but chitchatting about random stuff. We went and spent our money else where. Teach your staff how to interact with customers because they don’t know how.

John Marsters

The displays and product availability is great. The desk staff know their stuff for the most part and treat you with respect. The thing that irks me about this place is the fighting between staff. They are not private about who they dislike or their unprofessional comments about each other in front of customers. I've been in there for the better part of a year now and I've heard enough about who did what or how bad a coworker screwed up an order. Stop throwing your own coworkers under the bus and have a little dignity in the company you work for and people you work beside.

Rich N.

This store is way ahead of its time. Long before the Washington Redskins and the eventual Edmonton Eskimos, they changed their name from the highly offensive Totem to Rona. I buy all my gutter supplies here because of these progressive views. Your move Cleveland, your move.

Diane Peppard

Friendly service! Quick and knowledgeable.

Connor “MacCloud” MacCloud

Tried to call three different departments. And could not talk to a single person about anything. Including the manager.... all they had to do is run an sku to see if they had it in stock before I waste time driving 5 hours to get there. I guess I’ll go somewhere else.

Evalinia Ash

Nice, helpful staff and good selection

cobra venom

Good services and friendly and prices fair

Richard Sparshu

great place

Maurice Lemay

Excellent customer service, thanks for the help.

Rayden Bartsch

Favorite place in town to go to get everything for my projects

Glen Fisher

I'd give it a zero if possible. The worst people work there and they are the biggest losers. They are judgemental and rude.They think they are cool but aren't at all. They can't find anything from the back so it's constant ppl coming in and yelling. Plus the ppl at the desk are so dumb and couldn't answer the easiest questions about any of their products

Dave Williams

Great service and good prices

tomasz jasinski

Great sale on plants 90% off

Cory M

Helpful, knowledgeable staff. Smaller store but still carries plenty of material and supplies

Judy Cornish

was there for almost an hour and no one came to help. Left frustrated.

Moe tominuk

Very efficient and courteous

Rick Thomas

Every time I go in there they don't have what I need very poor selection

Smarty Danard

Very kind staff, found what I needed and matched up what we discovered was discontinued with the best "closest" match. Spent over $500 and will be back. Thank you

cease99

Good selection

Dawson Link (Dlink)

Better prices than homedepot!!!

Steven Cameron

Ask for Dane. Very knowledgable.

vanessa shropshire

I deal with Rona or the products they send me on a daily basis. The sales desk staff have been very good to me and my family. They remember me and how I like to do things. They are a good bunch to deal with. The only problems Ive had have been minor and have always been resolved by Rona. These problems are usually traced back to a couple of the yard staff. All in all, the Rona staff is by far the best you are going to get in the Grande Prairie area. They do their best to get it done right.

melvyn cherry

Very friendly and knowledgeable staff

Cory keeler

Closed at 8 and says 9 on google. If the MANAGER cant update the store hours this store needs to go out of business.

Avril Cook

A big thank you to Nicole and Joel for helping me last minute this evening with a kitchen appliance. They were so patient and so helpful helping me with purchasing a new fridge. I will definitely be back. Thank you guys again so so much!

Darcy .

Typical hardware store

Dan Wiebe

There are a couple good cashiers here ones really short fun to go through her till

Kim Mockford

curtious staff but to many people in store. almost impossible to social.distance

Daleann Mitchell

Mallory and Michelle kept me up-to date on were and when my special order was. And Lora and Dominic were very helpful too. I find most of the staff are very helpful.

Dale Netherton

Lots of selection

paulette st.pierre

Good customer service....good follow through with on line purchase

Brandon Coulas

The Rona app is as useless as the employees at the Grande Prairie store. App shows items in stock that employees have never heard of, and the employees have no interest in checking into them.

Bri Yahn

Great customer service, great communication with staff, clean, bright, organized, overall fantastic experience. Would definitely recommend to friends and family!

Iggy “Iggy”

Helpful. And organized. As for Glen Fisher.... calling people judgemental, your whole review is one JUDGEMENTAL RANT....

clayton zuchotzki

Supplies are low maybe call before going in if your looking for something specific. The yard guys are great very helpful

Jordan

No one is around to answer the phone.

jcob b

The Best hardware store in Grande prairie. Awesome service. Forget Home Depot.

Sandi Hildebrant

We were lookingfor a new overhead light for a dining room.After a short trip to the lighting aisle we selected a new fixture. An associate helped us to find the correct light bulbs. Within a few minutes er were on our way. It took an hour to install the new fixture.It looks beautiful.

Tracy Hallihan

Worse serve I ever had at Rona. Would of spent another hundred dollars had I got service and could find what we were looking for.

Ken Mckerracher

Excellent, everyone so helpful, and the young fellow in the lumber yard was very helpful and informed.

Ken Lyall

Finally had what I wanted.

Chris Primeau

YOU WILL PAY HIGHER PRICES. YOU GET, WHAT YOU PAY FOR.

tabitha hempstock

Staff are friendly and very helpful

tya rose

Very friendly people. We got tile that was very inexpensive. Only issue is they do not have wallpaper.

Melissa West

If it wasn’t for this one older guy I might like rona but I sure can’t stand his “customer service” (attitude). Probably won’t be back.

Char McDonald

When an item is out of stock, you should probably tell your customers instead of wasting a half hour of their time. We picked it out, got an invoice, and paid for the item without a single employee checking to make sure they actually HAD it. Only to get to the yard to find out they were sold out and had been for most of the day. Guess I'll spend a few hundred dollars somewhere else.

Amanda Ouellet

Always excellent! Calm, organized, helpful staff

Linval Griffiths

Great customer service they really went overboard to help great jobs guys

Quintcy Unruh

Good inventory helpful staff

Cheryl Steidel

Really helpful and friendly staff. Young man Came out from behind counter to help me get the right light bulbs. Very much appreciated

Matthew Morrison

Excellent service and the staff did their best too help me find what I was looking for.

Richard Stewart

I like the store but there should be public washrooms. Would make me stay longer if I didn't have to pee so bad..

Joeb Blojoe

Good customer service and price

Lynn Sanderson

Reasonable selection but service is hit and miss. The staff at the garden centre was fairly clueless. The service desk staff is brilliant but there was no one at the yard entrance and I had to return to the store to have them send someone out.

Daniel Howe

They know their stuff

Kelly Kitzmann

Staff very friendly and helpful.

Jake Farmer

Excellent staff knowledgeable and great customer service

Skyler Mobey

The store actually closes at 6 I went there today Google said it was open till 8 but the sign says 6

Paul Morin

I went to purchase a dishwasher here and purchased a floor model as it was the only one they had. It turned out to be a different color then advertised. I returned it and tried to exchange it for a different one they said they had in stock. They did not have it in stock and tried to give me the floor model which had a a broken door latch. TERRIBLE! The staff was sympathetic about it but the manager basically hid from it and stayed away so as to not deal with it. DO NOT GO HERE FOR APPLIANCES! Even if they match price you will probably get sunk on a broken floor model or have to wait weeks on end and still end up with the wrong product.

Alysoun Wells

Helpful service and not crowded!

Curtis Alstead

Better prices when it was Totem

Jesse Roberts

CAN SOMEONE ANSWER A PHONE AROUND THERE PLEASE?

Brian Bilawchuk

Overall a good experience

Dorothy Taylor

hard to get someone to help me, and once I did they did not seem to know what was what

Colin Jewell

There is a good selection of items including fair priced wood, I enjoy being able to go there and pick up loose screws and nails. The yard staff are very helpful but some of the store staff are not very good at communicating with customers. Overall I enjoy shopping at Rona, thanks guys.

Babe Kennedy

Never had what I was looking for. But was Clean and friendly staff. Still prefer home hardware...

Larry Isaac

Good place for for plumbing supplies, drywall mud, GRK screws, OLFA knives, and whatever else you need from a hardware store. Definitely my favorite in GP for a place to get hardware on evenings and weekends.

Derrick Bzowy

Good place to shop

Denise Bruce

We had the service department bold face lie to us about our flooring so we ended up driving to Calgary to get it ourselves. Terrible customer service.

John Colford

Not a great visit, staff seemed pre-occupied, went elsewhere and spent dough

Khassie Kilkhranky

I searched all of GP for a particular cleaning product and found it at Rona. Jobs a goodin'.

Brenda Albert

Great place

Cathy Olanski

Love Rona ran short on lattes called the store they saved the 2 extra rolls I needed they were all sold out by the time I got back. Thanks a bunch rona

Joseph Ketellapper

Staff were friendly and helpful. Best paint prices found. Had to wait about 15 minutes in paint department for service. Store a little bit cluttered in my opinion, will make social distancing impossible if store was busy. The store was not busy at time of visit so had no crowding issues while there at 9 am.

carz2

they have many things in stock other places don't

Ted Sjolin

Better selection and pricing than Home Depot

Martin Pearcey

45 minutes trying to buy some 6/3 wire. They couldnt measure it, then they couldnt cut, then they couldnt figure out a price. I left empty handed.

Kyle Grant

Useful like wet socks in the winter