Reviews of Grande Prairie Home Hardware Building Centre (Gardener)

6cfenton

Decent selection, never overly busy

Lowell Reimer

I find all the staff are friendly and go beyond the call of duty to serve

Dave Mcgill

To expensive

Ashley Elizabeth

Went in today May 3rd at 14:34 and the girl working was extremely condensing. And did it in a fake cheerful voice. I will not return to this place and strongly advice anyone and everyone to avoid this shop. Customer service is NOT where it should be. I'll be gladly taking my business elsewhere where I am not treated so poorly by a person.

Nigel

The newly renovated store is much nicer than what that had crammed into the location previously.

Dean Cox

Disappointed how little product is in store. Huge beautiful new building, not much inside

Audrey D

One of my favourite stores! The people at Home Hardware are always helpful, always willing to go the extra mile. Absolutely a 5-star store.

Michael Lambright

Still feels like a small town hardware store. A bit more expensive but totally worth it.

Fullion

Half the inventory is unavailable due to ongoing renovations. It will be fantastic once the store is back at %100.

Dee Anderson

Good prices and friendly staff, great for the DIY enthusiasts

Jennifer Lynn

Friendly staff. Easy to navigate store. Wide aisles.

Phil McDavid

Always pleasant and knowledgeable personnel!

Ted Kennedy

Staff is able to direct me to the products I am looking for. Prices are comparable to other stores that deal in similar items.

Amy Nelson

My favourite hardware store in Grande Prairie. Helpful staff and the building isn't the size of a football stadium so if you know what you want you can get in an out in a jiffy.

Penny Abbott

Great little store. Friendly helpful staff.

Adam

Friendly helpful

Kim Burton

I gave them a 4 star because they too often don't carry the items I go in there looking for. But Sheldon at the customer service desk is awesome!

Jennifer Oesch

Friendly service

Denise Haukedahl

Great pharmacy, good prices.

Brenda Thompson

Very helpful staff

Lisa Martens

Unique gifts can be found here. Amazing quality of anything you buy. Very knowledgeable staff

THATJDMGUY

This is the place to go for your new kitchen design David is amazing at what he does!!!

Ashley Smith

Great customer service , nice new updated store ! Was helped by Mike at the customer serve counter , he was friendly and well educated on the BBQ I was buying .

Crystall Chandler

Great service and very helpful. Always have the different items needed Thanks

icelineman

The new store is very good in layout and selection. The people who work are very wise. They know what you need and where to find it they also listen to what you ask. Good Customer service is a hard thing to find in GP. This place has it.

Shane Allin

Friendly atmosphere for the few times that I have gone to grab an item or two. Typical HH prices. A little high in comparison from my experience, but they usually have what I'm looking for.

Tom Turner

Nice new store

Jamie Johnson

Really nice store following renovations.

Jai Chafe

Knowledgable staff. Modern and clean store.

Brent Glaser

Good selection and faster support than larger stores

3vil 8unny

This is your mom and pops type hardware store, great staff, good selection and they are just north of downtown so access is very easy to get to.

deanna penner

It went well her the role nice stuff was all nice

Brittany Odiorne

Better prices for Xmas decor than Michael's or homesense!

Shawn Bouchard

Underrated. Never crowded but usually has what you need

Lana Groth

Awesome!

Tony Muise

Would be five stars but I think there could be a little more assistance for customers who are lost going down each isle looking for stuff.

Brent Kramps

Eazy yard to get in and out of with truck and trailer

Valerie Cheston

Asked for help they told me where it was and left me to figure it out on my own after I said I didn't know anything about it.. A customer had to help me

Marlene Van Dam

Friendly service

john metchooyeah

great place for tools and more

Chuck Horne

Excellent service and selection.

Tyler Biendarra

I try to go to home hardware first, aas I like the small business feel as opposed to the big giant box stores.

Ron Deans

Hi, great new store, very helpful staff!

Casey McLean

Excellent customer service! They have everything I need from a hardware store.

Chris Monteith

good inventory and good service.

John

We needed new cupboards: The wife looks around and finally ends up dealing with Home Hardware, the reason? The staff were responsive and answered all her questions (some were mine). She made numerous changes to the design, each time she apologized, and each time they said they were happy to help. They said that is what they are there for. The cost was slightly lower than our general contractor, however she decided on using them because of service. It might mean that they understand if you keep the cook happy the partner will likely end up shopping there after (me). Or they are very smart and understand kitchen remodels are based on what the cook wants (the wife in this situation). You keep her happy, the guy is happy and doesn't need to come in. Which means she gets to spend whatever she wants. (The only ask from me in this entire process was from my wife, for me to do measurements. The staff liked my measurements more than our general contractor?) They suggested to use painters tape and lay out the design on the floor to get a visual, which the cook did, they provided diagrams of the cabinets with measurements. Not once did I go in to check on the ordering process or design (Which means I have time to work and not focus on one more thing). They understood the wife was more than capable to determine what she wanted, and they took the time to help her make the kitchen she wanted. That is customer centric service.

cobra venom

Prices at both location are different east side way more money

Nicole Cooper

Wasn't a lot of selection for home and garden and I didn't get any help or see any staff willing to even though they seen me.

Marlene Parsons

Very knowledgable staff and friendly

Scott Wenger

Friendly helpful staff have all your hardware needs

Cindy Preece

I unfortunately wandered around in the paint section for 10-minutes or so before I finally asked for assistance. There were about 4 staff too and still no acknowledgement.

Rick Thomas

Good service

Joanne Scarrow

5:45 pm I called because I live out of town was told they close at 6 which ok I said I was headed over there to get some items and hoped to make it. Got there with 5 minutes to spare only needed 1 thing from here for sure but might have grabbed a couple other things would of been in and out by closing. Door was already locked. What kind of business has such terrible customer service?? Guess I will not be shopping local tonight and probably not again here if I can find what I need somewhere else. Thanks for nothing

Eve

Really good place to shop most employees are friendly and knowledgeable. However I'd would of given better rating if they could handle orders placed that include outside suppliers. It's been a month ago that we ordered materials that weren't delivered and charged and for those place incorrectly charged for some that were delivered.

Shirley Harper

Got keys cut - work fabulous. Very nice workers. Very helpful.

Niko D

Not bad, found what I needed. Small store

Jonathan Cole

Friendly staff. The Cabinet guy knows his stuff

Allan Arnold

I've been here twice once for a coupler and once for a light bulb either time they had niether

Paul Cooper

I had to make a loud passive aggressive comment while standing in line to get a second till opened. There were a bunch of employees putting up a Christmas display less than 20 feet from the tills yet none felt it necessary to serve the customers in line. One girl actually gave me attitude for speaking up!

Terry THIESSEN

Good staff and good prices on building supplies

Graham O'Day

Gentlemen was very helpful with helping me with woodstove vent. Even helped bring it to my truck, and took the carts in after. Wish I got his name .

Tim Friesen

I was in this store for just a few minutes today and it is so sparkling clean and bright and organized, I would definitely recommend it and I plan to return.

John Anderson

Staff were very pleasant and helpful

Tina Kennedy

Clean, friendly and knowledgeable staff. I was in and out in a flash with my purchases.

Peter Bolger

We exclusively use Home Hardware GP because of the service we recieve. As a builder in Grande Prairie when I enter home hardware the staff know you by name and they go above and beyond for us always. Kevin the GM and all the contract sales staff look out for your best interest, always happy to help you.

Tina Friesen

Good enough .. but not A place for shopping toys like we have in La Crete.

Jordan

Do not call orders in to this store. no one ever answers the phone and you are left on hold for ten minutes to be told that no one is around. poor service

Ryan Stephenson (NINJA)

I dont really have anything to say I went in boat my stuff the line up wasn't that long and there wasn't really any wait and I found everything farley easy

Ken Lyall

Haven't been there for years great up date .

Teri Lorenzen

Absolutely ridiculous customer service. Went in to get the item I placed on hold, after calling and confirming not once but twice that it was still there, and they don't sell it anymore. Called on Saturday to see if they had it in stock as their website shows it but does not say their stock, and she said she did but only one. I asked her to place it on hold for me and I would try to make it there and she said no problem at all. Called again this morning to confirm it was still there as I didn't make it Saturday and the guy I spoke to said yes it was. Asked him about cutting it down to size also and he said that I would just have to go while there was someone there to cut it. So I take off from work to get this and it is not there and is discontinued. No real apologies made just said well you must have talked to a different store and then when I showed him the call log on my phone it was well you can't remember who you talked to so not my problem. Not very often that I come to home hardware but now this is the last. Definately do not recomend these guys. Go to home depot or rona 100%

Kathy Clarke

Very nice renovation, good parking, but the selection seems limited still

Terry Macaulay

Love the new more modern look in the store, unfortunately the short comings in some of the stock is frustrating. Will have some items then I have to go across town to find the rest.

Tracy Peterson

No one says hi...pass by 5 employees

nicole roy

Screws getting hammers opened early get nailed late this is the spot to pick up a wench good place if you have a man to do manly things and build our relationship

Brian Peyton

A nice clean store, lots of variety.Very helpful staff.

Kevin Van

So refreshing shopping at Grande Prairie Home Hardware. Great Canadian company service is much better then their American rivals home depot. Keep it Canadian

Ellen Schwager

Great store

Jeremy Heise

I've had a good experience shopping here every time that I've visited

Tina wright

Nice place to shop staff really knows their stuff. Family friendly service.

Steen Nikolajsen

Great service

Deena Fehr

Great return experience. Gentleman at the counter was friendly, humorous, and efficient.

Cody Silvaniuk

Love the place, close to home, pretty good selection, friendly staff. Denis is my all time favorite. Been dealing with him for over 30yrs.

David Swinton

Helpful and Best Price!

Michael Loeffler

Great people to work for

Lynn Sanderson

Improved layout. Good selection of plants late in the season are well cared for. Friendly, helpful staff.

Derald Lauinger

Nice store, great service.

Carmen Middleton

Had the Velcro tape I needed

Kelly Kitzmann

Quick service.

mike briones

Best customer service while taking into consideration everyone's health and safety

Ryan MacDonald

This is the place where I tell my girlfriend, "Honey, I'll be right back" while she waits in the car. Hahaha jokes on her. I lose myself in here for hours ...for all the times I sit and wait outside of a lingerie store. Karma Hardware. Home of the "paybacks a ditch"

S Brown

I love hardware stores but home hardware is great! Reasonable or comparably priced and friendly staff!

alice2072

Great Canadian hardware store. Friendly staff

Hulio Sanchez

Long overdue reveiw,about a year,still bothers me so,we buy a water heater$600,2yr warranty on the burner,4yr on the tank,the point is less than 1 yr after purchase the burner quits,phoning the warranty # on water heater I get told the warranty ran out a year or 2 before.sounds crazy right?,the warranty people tell me that the warrantys started when home hardware ordered many and had shipped to there wharehouse.So knowing this I go into the store,I got laughed at and told there was warranty,needing hot water in my home I asked if he had one in stock,yes he says,okay can we please go get serial# and call in to make sure theres a warranty?,the salesman refused,why should this be a problem I say?,Ive already spent $600 and feel I deserve a replacement,once again laughed at.I left angry with the impression they knew they were selling water heaters with expired warrantys.So I dont shop there no more,many people I know say great guys/store.but all I know is I got ripped off for$600 and laughed at trying to deal with it,still angry

Alysoun Wells

Beautiful store, but once again the checkout system lacks. If you have one cashier, let them do one job. Not cutting keys while people wait to pay, or have the store staff tell me to ask the cashier about a product.

Patrick Klimach

Lots of bbq accessories as well as yard furniture. Fair price

Babe Kennedy

Love home hardware over any hardware store. Friendly knowledgeable staff. Will help u anytime you ask. They even order stiff in for you. Some stuff is cheaper here then other places and they match prices just have a flyer or online flyer and bring it in.

Larry Isaac

Wade's a great guy

George Ramsay

The staff helped us find exactly what we needed. Thanks for the excellent service!

Jose Mendoza

Costumer....Doesn't feel like there Chocking out, to get out N spend money......

Matt Henley

So I wanted a 3 seat swing. They only had one in stock, floor model. I asked how I get it out of there? The reply was you can take it apart. And you have to buy a box! What the??? Am I missing something? So where’s the box it came in? Why should I take it apart. Pay full price for scratched up floor model , I do the work, and buy I box? One that it probably won’t fit into. Lol. Wow golden! See ya!

Karen Roy

Greeted at the door by more than one staff member

Ted Sjolin

Good variety

Jim Vickers

Nice store. Friendly staff.