Reviews of RONA Fort McMurray (Gardener)

Jennifer Garland

WOW BUYER BEWARE! I'd give them a 0 star if I could..... Spoke to the kitchen dept In late July about getting new countertops. Received a quote for new countertops, install and taxes included. We were so happy with the friendliness and knowledge of the lady there. Couldn't believe how awesome the customer service was. We decided to order but first wanted someone to come in and verify measurements. We paid $100.00 plus tax for someone to do that which, we gladly paid because we didnt want to take a chance on our own measurements being incorrect. At that time he took the measurements and also wrote down that we wanted no back splash, installed with a cut out for the sink and the color name. I then went to Rona a few days later on August 3rd and paid upfront for our order because it was a custom order. At that time the lady in the kitchen dept asked me to sign the peice of paper agreeing to the details that the "measurement guy" had written down. Which I was given a copy of. Still no big deal thinking that we were getting great customer service. Knowing that because of "covid times" that it may take a little longer and we were totally OK with that. On Sept 25th, I received a call telling me that my counter top was ready for pick up at which time I told lady lady that we paid for install so assumed that would include delivery as well. She said someone would get back to me with an install time. 6 days later another Rona associate called to inform me that she had no record of me paying for the install and that it would be another $1100 that would need to be paid in full before they can book anything. I went to speak to the lady whom I placed my order with and she said that even though I signed the paperwork agreeing to the terms stated on it that install was now not included and there must have been a mix up. I am so frustrated I could cry and refuse to give them another $1100 over what I already paid when the paperwork clearly states that install and sink cut out to be included. I will pick up the countertops and install them ourselves but I just want people to be aware that you can clearly be scammed even when you think you have yourself covered.

Marcel Huebler

Great customer service. Good place to make a purchase and get advice and information

Clayton Goforth

good place to shop friendly staff willing to go the extra mile to make sure you get what you need

Marsha Titus

Poor customer service, if I could give zero stars I would. Staff is not helpful, rude cashier. I'd rather spend my money at Home Hardware and Canadian Tire. FYI the garden lady at Canadian Tire is awesome!!

rob trueman

Excellent staff always extremely help full and knowledgeable of there products.

Simlatron

Great selection....if you can find it yourself because the in store workers don't know where anything is. If you are getting something from the yard make sure you bring some muscle. The yard "workers" might show you were your lumber purchase is located if you are lucky but you'll be loading it yourself.

Mar ios

Always good but also sometimes expensive

Patricia

Always great to buy at Rona! Staff are always very helpful and approachable and the place is always neat.

John Brent

It is always an adventure going into Rona. Can never find anything I needed and the only staff people I saw was working the till. Recommend trying somewhere else.

Biniam Tesfazghi

Build with Rona for Life and Happiness.

Alex Jasper

BEWARE OF PRICE GOUGING! I recently needed to install a railing system on my deck. After cleaning out Spruceland of what they had in stock, I went to rona for a few extra items. Couldn't believe the price difference. Even a small hinge at Spruceland was $28, Rona had the identical item for $41... I took my Spruceland receipt and the price difference for everything I needed was $1000 vs Rona's $1400. Since then spread the word, many of my friends have come across the same price gouging. Definitely watch their prices, their playing the public for stupid.

Graham Hook

Was in to look at dishwashers, and buy one! Salesman was friendly, helpful, listened & understood our concerns and assisted us in getting best value for our money. We placed the order for our dishwasher!

Maynard Hebert

Don't replenish inventory quickly

Peter Blundon

Usually have no issues with the place but my last visit was enough to post my first Google review lol

DRT2OILFM B

This place never has things in stock. The online inventory never matches the actual store.

Andrew Steven Briand

Very fast and friendly service, and very competitive prices.

Phil Baikie

Got what I needed ????

Craig Chambers

Great service had everything we needed to replace sole light fixtures and at a good price

Gurvinder Singh

Went here for delivery very less space for trucks to back in

Chris

Had the best selection for charcoal grills in fort McMurray. Good price too!

AdS

Best tool and hardware selection.

Neil Ripplinger

Shelves are full. Staff was helpful. May have to wait to get into store.

Mike Keeling

Nice that they let you bring your dog in with you.

Quin Amorim

Love checking all the isles at this store. Always has parking available

Farrah Terpstra

Staff is very helpful and takes the time to walk me to my options and ask if they suit my needs. There's a decent selection and I'm on my way within minutes. Have renovated just about my entire house from here.

brad mcgrath

They had what i was looking for and the price was the same as posted!

jay rusel

Good staff always ready to help

valence rumbolt

Friendly staff

Ty. Higgi

Hardware store. Don't expect much help in the yard to load your truck.

Neil Brittain

Better deal than expected

Dillon

Awesome customer service from Wyatt! Thanks so much!

Sarah Hammond

Staff friendly and knowledgeable.. Plenty of free parking

Jessica Braye

Good customer service

Gerrard Myles

Great help

Jesse Richter

I did not go here. Tried to find it through Google maps and it said it got me there but there wasn't a Rona there. Maybe and old location I'm not sure

Dan Clavette

Just meh, they are usually out of stock on things that I've confirmed online before visiting. Overall, a convenience store for contractors who forgot to buy their tape from Vancouver.

Norman Payne

Good service

Carpet Guru

What do you expect?

Ryan

Three staff around now 10 mins in line Great job rona

Tara Mcnair

I didn't buy anything today, I went there to find information. The supervisor/manager in flooring was Extremly helpful with everything I needed.

Timothy Alexander

Great service. Someone came over greeted us and asked if we needed help. Didn't have what we were looking for but still good experience overall.

Courtenay Sutton

Staff are always super helpful and easy to find items that you need

Annette

While I like rona, it's incredibly frustrating when you go in for things you need and it's constantly sold out. I wish they would handle inventory better than they do.

Michael Beresford

I find it hard to get good service here. Prefer Home hardware

Leo Patrick

Aisles clean and not too cluttered. Service was quick and helpful.

Fuzail Ghori

Friendly staff and good customer service thank you

Johnny Dulku

I would recommend going to Rona if you need something they carry in stock at the store ("pick up in 2 hours"), or using rona.ca for in-town delivery (excellent and often the day after you order). …

Leah McCormick

Ordered interior doors months ago and they just never show up. The lumber desk never has any idea what's going on. Don't waste your time, worst service I've ever experienced. Nobody ever answers the phone.

Drew Wilson

Great service today.

Damien Gaudet

Grate location. Middle of the city in the downtown core.

Robert Chesnutt

Desperation shopping

Shelby Chartier

Great store for power tools and building supplies. Amazing staff that are willing to help you at a drop of a hat! Keep it up guys.

Total Taekwondo

Excellent service today!

Alan Duffy

Great service in the store and in the yard

John Klassen

Even though the store and employees were extremely busy, with COVID-19 restrictions in place and customers in high numbers due to the recent flood. The employees were friendly and were able to process my order in a timely manner.

jamie clemence

Very poor customer service during a few visits. Staff associate was helping and left to answer a phone call and didn't return.

Akashdeep Saini

Very helpful and polite staff.

celeville R

Got full support in looking for the scrapper i wanted . the staff was happy to help.

Arman Amiri

Shop local, they have almost everything. And nice people.

Mack

Always feel at home with the great customer service provided at Rona! Very friendly staff and can always depend on them having what you need in stock ????

Chad Maximchuk

Sold multiple items I ordered as online exclusives to someone in store and never called me for online pick up as order was endlessly pending. Month later I went in store and told I was SOL and they wouldn’t transfer the items from Edmonton to McMurray.

James Still

Very nice food and good price!

Jerome Courcy

Good prices, clean area, friendly staff. Easy to find what you are looking for. Shelves are usually well stocked.

shaun cormier

Store was very busy inside and it didn't seem like they were controlling crowds inside for covid.

Michael Durocher

Helpful HELP I was in the plumbing isle and was helped by a young associate who knew his stuff. I appreciated the help and that he never over sold me on other products.

Mike Richard

Excellent stuff and very helpful!

Tyane Hopkins

Bought paint from Rona tonight. Kid didn't put the lid all the way on I guess because my entire truck is now COVERED in white paint!! Appalled. ! Never going back.

Luis Perez

Nice decoration and products for painting decorations and change looks at home.

Mushtaque Ahmed

Excellent resource. Online purchases and kerbside pickup available.

Renee Blakie

Expensive products and useless staff. Particularly when dealing with online orders. Customer service is definitely not their strong point.

Dwayne Shelley

Clean and organized

V Jacob

Great customer service

Borrey Kim

Was clean. Staff was not quick to help.

GHGK- Renegade

Had what I needed, got what I wanted..

Cummings Maritza (Nars)

All that you need for home renovations

Jerry Park

Have just about everything you need but I couldn't find a chisel to save my life. Lol

John Parsons

Friendly, Professional and Knowledgeable.

Brandon Price

I found most of what I was looking for, the staff was helpful (for the most part) and easy to find (unlike the products) The shelves on the SW side of the store are un-numbered then go 1 2 7 6 that is not how you number shelves that is how you come up with an Interac PIN. Finally the ropes & twine for tying down a load are sold in a different aisle from the bungees & straps for tying a load down.

Ryan Sgambaro

They had what I needed

John De Boer

They seem to have most things I found the staff very helpful

Sharon Calahaisen

Awesome, friendly staff

Judy Bujold

Is very disgusted with their service...I bought a sun shelter in May.. was told I could pick it up in a week,I got a call from manager, telling me my sun shelter was discontinued(Sold me something they never had).. no Sorry, just come in pick a new one. We did only to have it giving to another dis- satisfied customer...and again no shelter. I will never shop at Rona again...they are very unfriendly, judgemental, and promise to fix things and they don't....they let me walk away hurt, mad and upset over something I had already bought and paid fir

Lawrence Gillchrist

Great staff

Its RiGGeD

Overall the store is ok. Don't expect much help if you have to pick up in the yard.

Will Soucie

Always have what I am looking for couldn't complain

William Proulx

Got what I needed, staff were friendly and very helpful in helping what I needed.

dennis watrous

Very helpful! I will go there again.

Cody Ivey

Has everything i need.

Louis Theoret

Favorite hardware should have more choice

Ron Locke

Supposed to have online ordering and curbside pickup..fail!!!

rory mcinnis

Wyatt is a joy to deal with! Employee of the month for sure!

Samantha Giroux

Good selection of paint but wish the people who worked there were more educated on there products.!!!!!!

Richard Hall

Staff are very helpful.

Brian Mills

Great deal!

Elham Saeedi

I don't recommend this store at all. You can get far much better service and professional help with cheaper price at home hardware. I had to buy a Silicone during easter and unfortunately home hardware were closed so I had to go to Rona. Such a big mistake. I am not handy and asked a lady for help like I always do at home hardware. She mislead me and gave me a tube which needed a gun. After I couldn't use it and searching in utube I realized I need a gun!!! When I came back to exchange it to one without using a gun, even the management didn't accept their fault and didn't accept to Exchange the product because the the original package was opened.

Curt McCool

So much more expensive than Home Hardware. A lumber purchase one day apart was 50% more at rona for the same product. Does your lumber desk ever answer the phone? Press.. Press... Press... No answer. Worst lumber, hardware store ever.

Ryan Cote

Why have a phone number if not one department or customer service answers the phone. Terrible customer service can't even call to see if something is in stock during a "pandemic".

Jim Johnston

Wouldnt accept the return of their brand of tool without a receipt. Switched to Home Hardware for much better service.

Jean-Paul Joncas

Good services

Bernie Popp

Good selection. Reasonable prices.

d l (LESKA44)

It's what you would expect it to be lots of selection and helpful staff

BMA K

Not a good experience.

Tim Drover

Very inexperienced!!! Go to Home Hardware and save yourself a headache!!!

Alex Panasenko

The worst rona I have ever been at. Staff is rude and unprofessional.

Ray Rupertus

Rarely has what I need, customer service is hit and miss

bhesham kumar

WASTED 40 MINTUES JUST TO CHANGE FROM PICKUP TO DELIVERY , TRAINEE DID NOT KNEW WHAT HE WAS SUPPOSE TO DO AND OTHERSTAFF WAS NOT HELPFULL TO HIM AT THE END FINALLY THEY HELP .THEY WASTED CUSTOMER TIME , THEY SHOULD TRAIN PEOPLE WITH SOMEBODY NOT BY THEMSELF

Eli Furgala

Pretty much on par with the fort mac customer service reputation. Dont bother wasting your time waiting for the lumber desk such a rude staff.

Ashley Murphy

On more then occasion I have gone in looking for a product. The staff tell me they have it in stock and it takes them over a hour to find it if they even find it at all. This time I thought I was save my time waiting around the store so I ordered online and picking up in store. It says two hour pick up. That’s a joke. It’s been over 6 hours. I called the store and I’ve been placed on hold for over 30 mins now. The staff needs more training and they need to get their inventory problem under control.

Steve W

Recent staff improvments have made a big difference here. The one armed asian cashier out performs all others. Plus she cute, and funny.

Holly & Irvin Misener

1 checkout open of 7 on a Saturday. 10 customers in lineup. Dropped my order and left. This is a last resort stop

Bruce Kenworthy

This is the most expensive DIY store I have ever been in. How I miss Home Hardware...

Mike Segato

Staff not knowledgeable

Kerri walsh

the lumber desk was very help and service was great.

Bob Proctor

Well stocked, helpful

Edward Vinyard

Why do you have phone numbers for your store when you don't answer them?

MICHAEL ROSE

Good prices on certain stuff lots of stock to chose from

Sam Kasozi

It's the store I recommend to every one to visit for friendly staff and good prices always

Scott Shular

Customer service is very good.

cris

Lazy tellers that won’t look anything up

Mikita Burton

Quick and great help thanks

curtis gentili

Don't ever seem to be able to get competent assistance. Last time I was in one of the people on the floor suggested I buy a puck light that was an extension for another primary item. When I opened the box it was obvious that there was another piece required. I went back to buy the primary fixture and couldn't find one. I asked for help finding it and the employe that was available to help began digging through phone cables. Makes me question if their floor staff actually gets any training at all.

Mark Elliott

I have found the service to be over and above the norm.

Shawn Rommelaere

the incompetence of the staff is all most unbelievable. had to go in three separate occasions to pay one bill. first time they didn't charge my card at all so I got a truck load for free second time only charged half the order and finally on the third time they might have gotten it right we shall wait and see if they call me to come back. Staff seems uninterested to help at the contractor desk. just all around unorganized, incompetent and rude from the managers down... unfortunately our other hardware stores are no better.....

Ron McCormack

Rona is great I walked I did not have to go looking for anybody a staff member came walking and before I had a chance to ask for help he wished me a happy new year and could help me a very knowledgeable staff member thank you RONA. Ron

Barret McNab

It's Rona

Zero Zero

????

Nom Covenant

Fast and helpful service with surprisingly competitive prices for what I was buying.

Morley Gilbert

Helpful and easy to fine what you were looking for

O.C.DGAMER87 h

nice friendly staff that helped me find what I was looking for. covid practice in place. would go again if I need something else from them.

Cristian Beach

I have the worst experience every time I have to use this store, from there customer service, to the management there is not 1 good thing about this store.

Kevin Murphy

Very poor customer service . Contactors desk and yard service is a joke.

David Evans

The lumber yard people seem to take pride in their work. I asked for 1 board cut to a specific length and that's what I got. Since it was such a low volume they even made sure it was a good looking piece of lumber. Thanks.

Tilda Waldner

Has the best Christmas selection in Fort Mcmurray!!

J G

Just another big box store in the Mac.

Maria colmenares

Omg¡ I found the best items and prices for this season, thank you

Fred Cree

Friendly Staff!!

Darin Haineault

Everything you need. Not always updated inventory though.

Shirley Livingston

Terrible service. You even have to load your stuff from the yard. Hard to find prices.

Marc Greenwood

Stock is ok but absolutely zero staff help better know what your going in for

Les Freeman

Wanted a door sill. rona in ontario, 32 bucks, fort mac, 43 bucks. weed killer, 36 dollars at canadian tire, 46 dollars at Rona. Rip off.

Regis Deschenes

Very nice people very helpful keep the work you guys are awesome thks for averything

Mike Niksic

Staff very helpful.

Bert Kuckelmann

Good place to go when you need items you did not bring to fix items at the YMCA daycares in Ft. Mac.

Gary Cochrane

Aditude of employees I spoke to today was poor. I'm marking it up to a bad day as usually Rona has very engaged employees

Marco Scaevola

Expensive, approximately 20% to 30% more expensive than Edmonton. I recommend not shopping locally at this business check Amazon first unless it is an emergency. If they can price match Edmonton then by all means shop locally. If you enjoy being gouged then by all means shop locally.

Nate Mackay

Clean. Staff are helpful but give you space if you need it

Candace G

The people in the store try hard but when I called to ask about a product the lady mislead me by saying there was a product there that there wasn't and told me she wasn't going to be my personal shopper. Thanks lady!

Trent T

The most incompetent and lazy staff I have ever dealt with.

Jason Quirke

Need more staff can never seem to get any help ????

Linda Power

Very helpful

Darin Reeves

Poor service, didn't have simple / common gate hardware parts.

Gladys Gutu

Staff always available to assist customers, it's a pleasure to shop there.

ch ahmed jameel

Expensive

Peter DeLorey

Allways satisfied

Ashraf Alshihabi

Very nice helpful

Fort Mac Poker Runners fort mac

Advertising a 4 x 8 trailer that they will not order in What a waste of a persons time

Lalita Shah

Organized, well taken care of safe protocols of COVID

Dale Jesse

Hard to find things and some of the workers aren't helpful and don't speak good english.

Stacy “Straystace” Robson

Went in looking for a bathroom faucet to replace a tap that has stripped couldn't get any help after asking 3 different associates for help. Only 1 made a call on the pa for someone to come nobody came. Asked a 4th to call again after a 20 …

Adham Ibrahim

recently developed our basement, unfortunately due to lack of competition, we were required to purchase significant amount of supplies (over $10,000) from RONA, with fort mcmurray mark up. We had wrong items be delivered or delivered …

Matthew Thompson

The store is generally clean and organized, staff is hard to find if you need them.

DENISE KADOLPH

NO ONE ANSWERS any phones no matter what department you call :(

Gabe Snooks

Well stocked store!

Tim Kottmeier

Excellent staff.

Bill Rockwell

Great staff and prices

MIKE

The plumbing aisle is a bit of a wreck. But to be fair, every plumbing aisle is a bit of a wreck.

Derek

I just found out there was a Rona store in Fort McMurray. I bought some small things for the house I just bought. No problem at all. My Fridge was down and I tried to buy a new one at Rona but the staff who helped me actually did not help on any thing. She even could not answer my question about how much and when for the delivery. She asked me to come back on Sunday when the knowlegeable personnel was back on duty. I needed a new fridge asap so I went to another store and get what I need in 10 minuts.

Joseph Bennett

Awesome