I called them for a quote to clean out our front and back flower beds (they are in pretty bad shape). On Tuesday, 14 July 2020 a gentleman came out who was very nice and professional; took a look at what we had and said that he would have a quote to us that evening. Evening came and went with no quote, but I figured he was just busy and maybe there was a mixup with my email address (I'll admit that it can be confusing). However after the next day went by and I didn't hear anything, I emailed them asking if there was something I needed to do. No response the next day, so I sent another email from my work account (in case my personal emails were going to their spam folder) and I got a quote to my personal email account the next day (a Friday). I accepted the quote Monday morning and when I hadn't heard anything by Wednesday, I reached out to them again. No response by Friday, so I called another contractor. I understand being busy. I understand that cleaning out our flower beds may not be worth their time, but let me know. It would have taken 2 seconds to contact me and update me on the status. I'm not going to work with someone who can't keep me in the loop.
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Edit:
They finally showed up (10 August 2020) without any contact. Didn't even knock on my door when they got here; just started working. Went into the back yard without checking with me to about my dogs. They did a real nice job and the front lawn looks fantastic. The price for the work they did was very reasonable, so all the stars are for that. However the lack of communication in the whole process keeps me for using them again and/or recommending them.