Reviews of Comox Rentals & Recreation Ltd. (Gardener)

Alex Stone

Great equipment and excellent service!!

Grumpy Bear

Good place to buy Stihl products.

mark larrabee

Awesome long lasting equipment, and great service

Markus Mueller

Not the best for equipment. Not very friendly or helpful

David Strang

Almost 4 weeks to get a 2 year old chainsaw purchased at this location serviced. WTF. Pick up will be the last time I walk in the door.

M Landers

Always good service.

Gordon Stephens

Healthy and friendly atmosphere

Scott Van Achte

Rented some lights from them and then they charged us $65 to have them delivered which I think was a little bit ridiculous

Damon Carron

Great people, great service

Dwayne Robertson

Owners are first class and good guys. I had some serious problems with my new machines and although I didn’t purchase them at the store they treated me like I was their customer. They got me in touch with the right people to solve the issues and made sure the Polaris brand was represented positively after my previous experiences. Thanks for stepping up and helping out the consumer, much appreciated.

Prajval s.p

helpful, friendly staff .

Tom

Recently purchased a Polaris General from Rik - this guy knows his product and is not pushy at all. By far the best customer service and product knowledge over the other competitors in the local area. After doing quite a bit of testing other manufactures it was easy to make the decision to choose Polaris with Rik's assistance.

Mike

Just bought a new self propelled battery mower rma 460 v only one word works AWESOMEEEEEEEE Then 2 weeks later they had a weed whacker fits the same battery on sale 10 times quieter than my old electric one and now I bought the cordless blower to match and yes it is way quieter than my old plug in one and now no more CORDS yahoo thanks girls and guys .you rock .... cheers dave will be back for sure

robin kirkpatrick

Friendly and helpful staff. Haven't had much luck with my new side by side but the dealership has gone out of their way to be helpful.

Ed Preece

Friendly service, decent prices. I have bought a trimmer here and some odds and ends. Mostly use this shop for rentals of things like aerators and tillers, but do get my trimmer line and oil for yard tools etc here.

dave cunningham

I enquired about ordering a new Ranger Trail Boss that cost over $40,000.00 and upon receiving the price breakdown I noticed that they included a $400.00 Covid 29 surcharge. I replied to them and asked what it pertained to because it was a substantial fee and no one has responded to me for a week. The only thing I can find relating to Covid surcharges are when business charge extra to cover the cost of PPE. If that is the case then $400 per customer seems a little excessive and the fact that they decided to ignore me for simply asking for an explanation kinda says it all. I guess being the only Polaris dealership in town gives them the attitude that the customers need them more than they need the customers. Very disappointed and as a current customer who already has a Polaris ATV, I will drive the extra distance to another dealership for all future dealings with Polaris if required.

Mark Lawrence

Great place lots of Polaris parts and the staff is very knowledgeable if it was not for them I would of not have grabbed the oil plug gasket that I needed to replace when I did my oil change thank you so much

Greg Colquhoun

Great friendly staff.Helpful.Reasonable pricing.Worth the drive from Ucluelet.Will visit again. ????

sabre eretica

I purchased new chain saw blade and left one to be sharpened, they told me it would be ready the following day any time after 12:00 PM, l popped by around 4:00pm and they had not done it. I was not happy, due to l finished work early and drove their which was a 1 hour out of my time plus my gas, also l would had to go back the following day. I have always used Pilon tools which are great, but wanted to give these guys try. These guys stepped up, and make things right, l am happy with them and will go back.

cory mac

Very helpful and friendly staff in my experience.

Jake Plante

good people to deal with good service

Dale Harrison

One star I phoned in to ask for a throttle cable for my Polaris snowmobile. I was told “I hope it’s not the same as a 2014 because some other guy had just bought one” oh no the last one on the planet lol. Anyways the guy calls back and says great news we have one for you. Perfect! So I drive to the shop to pick it up. While in the store I remember I need chain case oil, the guy helping leaves to ask somebody else what oil I require. I am assuming this guy know very little about snowmobiles. We scoured the shelves for 5-10 minutes I then received a sorry bud we don’t have any! Not hey I’ll order one in and give you a call , just “sorry bud”. I then asked for a magnetic switch for my starter. I was told “we don’t stock much of this stuff so I doubt we have what you need” ?????? Who says this ? This guy acted as though I was wasting his time, his Demeaner was unfriendly and condescending. Wish I had another option, this particular employee was not helpful.

stephen billy

Good place to look for recreational ATV rental. Good collection of ATV's. Mainly polaris.

Karl Purchase

Great place too many ideas for wanted toys lol

Ron Beaven

I have been going here for the past 2 years. The staff are very helpful, and knowledgeable. I trust their advice when it comes to repairs. The prices are fair and equipment comes on time when delivered.

Martin Blackwell

Great service and easy to deal with

Roger Matthews

I have been using Comox Rentals for years for both my business and personal needs. I've bought 2 blowers off of them years ago that to this day still work perfectly. Rentals are always a breeze and the service is never an issue. From renting ladders to boom lifts if there was ever an issue they are there promptly to either diagnose the issue or replace with working equipment. Seeing the same employees year after year goes to show that they treat their employees as good as they treat their customers. All around a well run family business.

Jason Fifield

Great place to buy a Polairs. Friendly and knowledgeable staff. No pressure sales and good service from the shop.

Sly sylvestre

it was my first visit there the prices were reasonable the service was very helpful and cheerful and they had everything i needed in stock, i was pretty impressed just wish it was closer to where i live

Val Walton

asked if I could speak with a mechanic. no they are too busy. They could take a message but the mechanic would not phone me back.

Joel Summers

I brought my battery lawn mower in as it had stopped working. The clerk was very helpful. He took it out of the car for me. I told him I was having difficulty taking the battery out as I have arthritis in my hands. I got a phone call a few hours later to come and pick it up next day. I was told there was just a bit of grass and dust which had stopped the battery from connecting. I was also given a little harness round the battery to make it easier for me to pull out. When I asked for the invoice I was told he had fixed it in a few minutes and had made the harness at home that evening so there would be no charge. It was a treat to meet such a kind man.

Glenn Rogers

Always found the staff here to be very helpful, when renting equipment.

Matt Short

Friendly staff, great service

Mike Landers

would not recommend to anybody. took in my chainsaw to find out why it was not running and was told it needed a complete rebuild at a cost of $800. picked it up and took it to another shop where they did a simple compression test and check the piston and cylinder with a bore scope and found nothing wrong. they rebuilt the carburetor and now it starts on the first or second pull every time

Doug Herd

Great place. Good prices and love Sthil products.

mike Clarke

I rented an ATV over Canada Day long weekend from WesternOne, and while they were most of the experience quite nice, the finale to this story left me quite angry. I got a discount on the rental because they were closed on their normal days open, so I got three days for the price of two days - $360 all told. I go out, have a really great time with a friend visiting for the first time in years, and bring the ATV back to WesternOne. I did two things to it. I got a bit of debris in the tire seam that was causing it to deflate, and I got a two inch long slice in the plastic of the footwell. Both I thought were pretty minor, pointed them out to the guy helping me unload it, and he said he'd be in touch for the repair costs. No big deal, I think. A couple weeks later, I see a $318 dollar charge on my credit card, pushed through the pre-auth I had given them to cover damages. After an email exchange, I learned that they charged me $28.50 to repair the tire (perfectly reasonable), and $28.50 in labour to replace the entire footwell (reasonable). The problem was they charged me $219 dollars for the footwell itself. For a slice that was short, tight, and didn't reach to the edge (so it would not have spread wider). I understand keeping your rental equipment in good shape. But $219 dollars for a part that was 99% fine and was neither functionally nor aesthetically damaged is unreasonable. It ended up costing me close to $700 dollars for a 3 day rental. I gave them two stars because, aside from doubling my rental fee in a totally bogus manner and with poor justification, they were very polite while plundering my cash from me. Renter beware. Gordon Stephens.

shawn williams

Excellent service!!!

heather watkins

A miscommunication regarding the quote when I dropped off my saw for service was addressed and resolved by Allan the manager. Extremely helpful and knowledgeable staff in the front and back of house, notably Jared. CRR will look after you!