Reviews of Groupe Richer (Gardener)

James Celestin

Worst customer service I've ever experienced. Went to get an estimate for decorative rocks for my pool but the person responsible wasn't available and was asked to call back. Called back a few days later and the persone responsible refused to give me an estimate. His excuse was that he didn't want it to fall back on him if ever there too much or too little. And I said, well that's why they call it an estimate so I (the customer) can have an idea of what I need to make I decision and he still refuses to help. I'm only giving 1 star because it's the lowest rating available.

Richard Weldrick

Great prices amazing service

Adje Mensah

(Translated) Impeccable services. They take the time to talk to the client to find out his needs and give good advice. (Original) Services impeccable. Ils prennent le temps de discuter avec le client pour connaître son besoin et donner de bons conseils.

darren

Great place

Benjamin Bell

(Translated) Professional and courteous service, very high quality peat and very competitive prices (Original) Service professionnel et courtois, tourbe de tres haute qualitée et prix tres compétitifs

Suzanne Derome

When we purchased and had the grass installed I would have given this company 5 stars. The grass looked amazing. Then, 4 weeks later, we put down their fertilizer in the quantity we were told and within 2 days the grass was burnt and turned yellow! When I called to discuss the matter it took a week for me to be able to actually speak to someone- my emails were never answered and it was extremely difficult to speak to anyone about this complaint- no one knew who to refer me to!. Finally I was told we burnt the grass by putting down too much fertilizer. We did exactly what we were instructed to do. They protected their employee saying that my husband and I must have misheard her say " use the entire bag, criss crossing your yard as you apply. I suggest you buy a second bag of fertilizer for your July application to save a trip back here" versus "use one third of the bag and I suggest you buy a second bag of fertilizer for next year". Who buys fertilizer now to save for next year?? Their response after that was to wait, send the grass some love and all would be good. The grass remains burnt and yellow.

Sylvie Pelletier

(Translated) Thanks to Eric at the counter for his knowledge and advice. The yard guy really knows his machinery! Impressive! (Original) Merci a Eric au comptoir pour son savoir et ses conseils. Le gars de cour connais vraiment sa machinerie! Impressionnant!