Reviews of Lowe's Home Improvement (Gardener)

Mishal R

They are not organized to be doing curbside pick ups at all. If you send customers emails saying their orders are ready and I still have to wait 30 mins + and remind you that I’m waiting to receive mine with 1 other car in the parking lot, my order is NOT ready and your store is very dysfunctional. Home Depot is definitely better and more quick and efficient.

A. George Adamson

Adequate stock of D-I-Y materials.

Jeremy Bissonnette

We're looking to do some bathroom reno's, lots of options good prices.

Dana Gaulton

Bought a dishwasher today and have nothing but positive things to say about the staff at Lowes!!!

David Kemp

The pickup (covid) is the worst. The Waterloo Lowe's is better

Matthew

Can't say I'd ever come back to shop at this Lowes or any Lowes in general. I ordered a portable AC unit and came to pick it up. The box appeared a bit damaged and re taped but nothing which would raise a lot of suspicion. Upon carrying the 100lb + unit up my main stair case i open the box to find the unit was used and return in less than ideal condition. Small piece were in a Presidents Choice bag (most of which were missing) and window cover was covered in old felt. Had bring the unit all the way back downstairs, driveway all the way back to Lowes to exchange and then drive all the way home again and lug the thing up the staircase for a third time. Extremely disappointed Lowes excepted the original AC units return by another customer and even more surprised no one at the store thought to check to make sure it was in good condition prior to picking and giving to another paying customer.

Rany Soliman

I stayed for 3 hours trying to find anyone to ask, or to help me in what I need, and even after asking two of the people working there, they said they would bring me someone but with no good at all.

Gary Williams

Today is mother Day and you have a young lady working on you returns Desk being Rude to customers she dont evem smile her attitude sucks .All i would say if you dont like your job stay home Happy mothers day to you also

Sarah DOyley

I posted a couple months ago that this store had good selection but lacked knowledgeable customer service... i would like to revised that as since.. they have hired on some great people. I want to say how wonderful and helpful Brenden in plumbing has been especially! Thank you

Cathy Zimmerman

Can never find anything... seems to be sorted as thoightfully as yahtzee dice. Don't have troubles finding things in literally any other hardware store. ... they do, tho, often have that random "one item" you need for your project, that no other store carries. ... IF you can find it.

Aranka Scheer

I get a vacuum cleaner. I had hard time to put it together. Hoover. The tiny drowing not clear. I went back to the store, grabed the display model and it was easy peasy to see. The factory sould make a clear BIGER drowing. By the way, the vacuum is excellent. I had central for the last 35 years, so it's a little different. I like to dump the dirt container strait to the garbage, no paper bag.

Tim Osland

Great service and selection. Far better than when it was a Rona

Nathan Alexander

Good stock, helpful staff.

Alex Farkas

Purchased a couple pieces of wood. Quite interesting the amount of warped wood in the 2x4 section, probably like that in many stores. What happens to the pieces not purchased?

Daniel Cavalheiro

They don't accept tap as payment

Dave Winger

Returned a complete shower/tub faucet kit The young man was extremely thorough as he opened the unopened box and took out every part to make sure it was all still there and new. Did some shopping and knew what I needed so didn't need to talk to anyone. Check out young lady was very friendly

CAB LIFE

I'll be back soon

Vin Vin

Lots of parking , convient location with good customer service

Chris Dickie

Good service and a decent selection

Scott Telfer

Seems to have better staffing compared to the Rona it replaced and Lowes website is considerably better

Paul Malefic (The Croatian Cowboy)

Too expensive. Canadian tire and home depot are generally cheaper for everything.

Kevin Farnan

Lowe's and the staff are great my go to in the region

Humaira Tariq

Why there is 0 star rating? My order was cancelled whereas they had 28 of those items still in stock. That is the difference between home depot and a small hardware selling group i.e Lowe's.

Nate Bot

Great selection, good deals.

Nicholas Meisenheimer

Do not waste your time with their incompetent delivery service unless you have nothing better to do than sit around at home all day. You will be referred back and forth to customer service agents that will not help you.

Will A.

Very well organized store and lots of stuff

John Kuzyk

Confirmed order ready. Scheduled pickup 48 hours later. Waiting 40 min. Not service as advertised. Others just arriving without scheduled pick up times come and gone.

Jiulio Consiglio

Great selection and prices.

Joe Silva

Guys in the outdoor lumber yard where great help..thank you kindly for the awesome customer service..

Mitchell Richard

it's a giant big box store, I don't find it particularly special

Geoff Pearson

Good customer service. Less than a minute before i was offered help.

Jim Hall

Good location, with expected level of inventory and staff expertise. As with all retail stores like this, staff attitude and knowledge varies; We had great service when we were there, with several staff delaying their break to help us.

Robyn Fraser

Huge store with many options but don't expect to get quick assistance, they don't staff it well enough. Checkout is pretty efficient and has a self checkout option. Like all big box hardware stores but no tool rental.

Elizabeth Keffer

Prices can be a bit high. Top brands can be found above other similar stores for less.

Andrew Webster

Everything you need. With great people.

Amritpal Singh

Friendly staff and quick responsive.

Mike Bye

Never can trust stock levels they show you online

tom khamp

I placed an order online and waited months only for them to cancel my order. During this time I tried contacting lowes by phone and email with NO ANSWER. Then I messaged lowes on Facebook and told them I wanted to cancel my order because they were taking forever and also for their lack of customer service. Today I received and email from lowes saying they apologize for having to cancel my order. For the inconvenience they offered me 15% off my next online order. What a joke!!! I will never shop at lowes again!!! Customer service number never worked, emails were never replied to and website offered no information on order. Worst customer service ever.

Paul Woodard

Still feels like a Rona, as opposed to the other Lowe's in town, but at the end of the day, it has what you need.

Andrew Laurens

Great location, amazing staff!!

Markus Conquer

Like the lumber yard setup

Antonio

A little confusing for me but I think I'll adapt, at least I find something I need

James Thompson

I go to Lowe's all the time, but ever since covid and the new curbside pickup, they have been letting me down. I ordered a basic filter from the website, and it took two days to get the pickup email. When I arrived at the curbside, there was only one other car waiting for their order, so I cannot for the life of me figure out what took them so long to fill the order if they are not busy. Lowe's seems to be the only place that is slow. Home Depot and Canadian Tire, you can get it within one to three hours. Also, I tried contacting Customer Service, and they just directed me to a number that rings and no one picks up, which frustrated me all the more!

Anon Amos

CAUTION LOWES TERRIBLE ONLINE ORDERING - Would not release install items to delivery driver / installer despite showing receipt confirmation with order number. Cost our company time and labor! The manager PETER did not make any exceptions and was notified that it was holding up our projects.

Kyle

They have been pretty good at the customer service desk. It would be better if they had a tool rental area at this location.

James Steele (Eh Gardener Guy)

Waited 20 minutes to get my pickup order, only to have to go back because items were missing ... Another 29 minutes waiting.

Rohini Wittke

Very courteous but very slow!

Dan Proulx

The old "RONA" store has the same level of caring staff it once had. No need to look for someone to help you at this store, they look for you, and they ask! What a refreshing concept! Thank You!

Marta Borowska

Sort of liked it better as Rona. Some employees are really nice here. Sometimes it's unclear where to go to to checkout because employees are standing in the customer service area or there is no one at cash which is important when self-checkout is not possible. Had to go to the other Lowe's last time when they didn't have a certain item in stock.

Thomas Evertsen

Wood countertops and butcherblocks!!!

Will and Determined Gervais

Great selection of home improvement needs and service.

Sarbjit Singh

Peter at Paint is an awesome guy. Very helpful. You deserve 5 star man. God bless you.

Maxine Tubbe

Nice new Lowe's. Tons of selection. Clean and bright. Expect to walk a lot, the place is big and spread out. Not a bad little garden centre for the basics. Will shop here again.

Jay Gee

Bought my Cub Cadet snowblower there, best investment ever!

jagtar singh

Good place for home renovations shopping. But sometimes stuff on sale u can't find in the store

Shaun Harvey

When it comes to materials this place is some of the best sales. just to be clear I'm specifically referring to building materials.

Gabrielle

I have been going to Lowe's in Kitchener lately as I am painting and redecorating . From the entrance to the exit ,the employees were so welcoming,friendly yet professional. Excellent customer service that I reluctantly say has become a rarity now a days lately but not at Lowe's. A special shout out to Peter who should get the customer service reward of the decade who went above and beyond in his duties at the paint area. Very happy customer here and I will for sure refer business to this store. ????

Dmitriy

Great deals and excellent customer service!

Bino Yohannan

Great customer experience

Matthew Greck

Great staff! Way better them Home Depot

Joanna Mundy

Consistent and as expected. They have good selection and quality products but the staff knowledge typically only extends to where an item might be, not it's proper use or ability to suggest the proper product for the job you wish to do.

Karim Fathi

This is a new store and I was there to buy a wall clock but it took me long time to find the right price tags. Even the associate didn't know what belongs where!

Ljiljana Markovic

Good choice of items and finding sevice - 3 minutes from parents' house. It was easy making a few trips to get all the spring items purchased.

Larry Patrizio

Very friendly and helpful staff.

Corina

Happy with service. Staff friendly and helpful and had what i needed. Prices were great.

Tim Collins

Needed things. Solar light batteries

Mallory Risto

Excellent staff, everyone is friendly and attentive and will go above and beyond to make up for mistakes that might not have even been in their control.

jr longley

Love the selection of products here and pricing. Great service, love the self check out! Amazing.

Katelyn Cousteils

Excellent customer service. My go-to place for home improvement stuff.

Vanessa Collier

Best Lowe's! The customer service desk associates are kind and helpful. The rest of the staff assist you whenever you need them. Best delivery staff as well. Got a kitchen sent and the delivery people brought it to the area I needed and they were prompt as well so didn't need to wait around for it.

Matt Smolka

Receiving friendly, prompt and easy to unload.

Skylar Norheim

I had run out of paint so I decided to go to the closer location to me which is the Ottawa St one, as I was last at the location on Ira Needles. I must say that the two staff members in the paint department, Tracey and Peter were WONDERFUL! I have never dealt with someone so attentive and helpful in a home improvement store. They kept tinting my can of paint to make sure the color was basically exact to the swatch I had for them and insured me I was getting the best can of paint in regards to coverage as I explained how I was having trouble due to the shade I chose. I feel confident that will go back to this location in the future for the rest of my painting projects! Excellent customer service! Couldn’t thank them enough!!

Gary Cameron

Andy was very helpful, somewhat frustrating that we had trouble finding exactly the right connectors we needed

Hajile Dyoll

Just came back from shopping for some insulation material the customer service was excellent and I went there at the end of the day for a specific insallation and the stock shelf was empty and the two gentlemen helped me and my wife and restocked it for us even though it was the store was about to close in 30 minutes. The cashier was very polite and geniune and even asked me if I needed any assistance with bringing out my items I purchased (which was alot) and overall I would recommened this store to anyone. Everyone working here should get a nice big raise for their hard work !! You cant pay for great customer service its either you have it or your store doesnt and this store has it !!!

Safwan Alshabbak

They have everything you would like to get recommended

Junior Espinal

Lots of things

Îñťeřñeţ Bouncer

Huge store . Alot of tools to pick from

Luke Reimer

Waited an hour for curbside pickup even though I was one of just two cars waiting. Had to call in twice and speak to three different people to get my order.

Stephen blowers

Great service and great people ???? to guide you to what ever you may need. Recommend to all if your a small business owner or even doing a renovation big or small,they have it covered..

Laura Pawlowsky

Placed an order for curbside pick up. Called when after 4hours and they said they must have forgot to print it... Was then filled in an hour. When I got there, I was put in another line up of cars to wait a very long time for an order that was supposedly ready... Waste of time and gas... Go to home depot.. Received frozen soil... Amazing...

Maurice Sachs

Went in for hardware things and hammer plus some 2 by 4 wood 24 inches long, had excellent and courteous service.

Kristine Benham

This is a very large store with tons of stuff to look at, so be prepared to walk a fair bit. It's all well organized, clean, but it can feel a little intimidating if you're trying to find something specific like a type of bolt, etc. We had to walk around looking for a sales associate to assist us and when we found one, he had to page someone else who worked in the area we were inquiring about. The associate that helped us seemed to be in a rush as he cut us off to guess at what we were talking about before we could finish our sentence on what we were looking for. He was wrong both times in his guesses and basically ran ahead of us once we managed to blurt out the size of the specific bolt we needed for mounting our television. Before that, he had informed us by interrupting that they don't sell mounting kits, and then again interrupted to say we would need to know the exact measurements of the bolt, which we did and just hadn't managed to get out due to his interruptions. That really left an impression (not a good one) but otherwise I like the store, selection, and pricing. I am guessing I just caught the guy on a bad day or bad moment maybe. Either way, it was irritating because I literally just got, "We have a tv we are trying to mount and -" dude was interjecting to guess incorrectly. I'll shop here again but I'll likely try to deal with people less after this experience.

Trevor Jones

Bad experience shopping here. I made an order for an item on back-order and after about a week they called me to say that it arrived and I could come pick it up. When I went to pick it up after waiting for 40 minutes they came out to tell me that my order wasn’t there and that they “misplaced” it. They say can place another order for the item and that it would arrive after a week.

Sandra Duke

Love the decorations, but wish they had more things needed such as car soap. Store a bit hard to find things

chad lloyd

It's just like every other big hardware store

Luis OSORIO

A huge nightmare to get 2 small seasonal items; I did call to follow up my order in day 2 and the Lowes customer desk employee said "it may took up to 3 bussines days"...sorry to bad...go Amazon Prime !! Or Home depot

Michael Olmstead

Lowe's is my go-to hardware store. Mostly because it's the closest but I've had no problems there.

Tim Snider

Super easy to buy online and pickup in store. Customer service is fantastic. If you go for the pickup service and don't like walking, park near the contractor entrance..

John Champion

Always a pleasure but don't carry Dewalt cordless brad nailers....lost out on a $500 sale

Neil Mavin

Some good products and deals. Good tools, good hardware and building supplies! The quality of items seems to be decent overall!

Avian Urchin

Need to work on their curbside pickup fluidity. Their system works ok but having to sign in with a person directly instead of an app or website hinders the speed at which items can make it to people.

JAY NECIP

good deals,good quality

Greg McLeod

Old Rona store good to sed them re-used. Layout ok but well lit and offers a wide selection of products. Lowes always one of the best choices out of the three. Parking lot ok but entry and exit doors far apart.

Keith Stephenson

I have never found this to be a good store to shop at for anything. Service reps hide and check out process is bad. I would prefer to wait and go some where else even if it costs more.

Abram Martens

Greats price and products

Lee Watterworth

Curbside pickup took almost a week from order to confirmation. Poor signage pointing to curbside spots. Telephone system isn't updated for curbside pickup, have to 0 to operator then get transferred. I'd expect the entire experience to be smooth by now -- the orange hardware store has continued to innovate and improve this service over the last number of weeks.

Melanie Stover

Pro desk is great with orders

1 “‪1JDan‬” 2

Very good store. Big and very helpful staff.

pathik patel

Can get lots of tools and mechanisam . Friendly staff .

Andrew Mark White (A195. Hyperthemic)

If your not in a rush to renovate your property. Lowes has do of the best mark downs on all products. I run a big business and have saved upto 80% off lumber and paint. Customers appreciate to get a second quote with a 80 % reduction in material's. Much appreciated Lowes.

Blaise Corbett

I had just come from Best Buy where I was looking for a washer and/or dryer combo. I had to stand in line for a while and then when I finally got into the store it took at least 1/2 an hour for somebody to talk to me so I could just ask a question. It was as if the store was abandoned. All of my choices were not available which was nothing unusual. Everybody is having supply issues. The items I finally decided on were going to cost $80 to have them delivered and another $60 to have the existing items removed from the house, With at least a week for delivery. At Lowe's Home Improvements there was no lineup and there was people that actually would talk to you when you got to their area. On the items I finally decided upon there is going to be free delivery and free removal of the appliances in the house already. Lowe's Home Improvements turned out to be a better price and a much more pleasant experience than Best Buy and a sooner delivery date.

Max Han

This particular Lowe’s is well stocked, decently staffed. And the staff I encountered were friendly and eager to help. They seem to take responsibility in helping you.

Robert Mahar

Great customer service but couldn't find what I needed at this location. Probably sold it because of their great customer service.

Seth Nuhn

Everytime I go here I have mixed feelings. Slow checkout, never an employee when you need one. But the prices and %10-%15 sales are great....sign up for the email offers.

andrew brindescu

Good buiding supplies stere

E Cascarita

They need to update their website with what they still have and no longer carry!

Nae Rolls

Helpful staff, on just about anything you need to find

Lori South

This was formerly a Canadian Rona Store which became a Lowes. Same good prices and services. Still gives Air Miles and has financing options for larger purchases. Has "contractor section" with lumber and home improvement materials . Very competitive with Home Depot or Home Hardware. Has public bathroom. Is wheelchair accessible.

Hritik Chawla

All home needs and construction material available. Employees need to be more helpful. Rest everything was fine.

Charles Morrow

Lots of parking, especially by the contractors entrance. I find their lumber to be straighter than the other big box stores ... so less time sifting through twisted 2x4’s. I also appreciate how they bring their carts inside so you don’t have to park and then drag them in when it’s snowing or raining.

Arslan Khalid

Very clean, well laid out and organized. Lowe's locations never cease to impress.

Guenther Moeller

It is definitely worth driving to the south side of K-W to go to this home improvement store. I think their selection is great and a bit less "industrial" looking. I also like their great garden and landscaping selection. I can't tell you how much money I've spent here this Spring.

Steve Main

I find that between this store and Home Depot you can find everything you are looking for. Store is always kept clean and staff is very friendly!

Morgan Gokmen

Good customer service

Gladis Flatt

I like this location for its service oriented staff.

Debbie Stevens

We were in Lowe’s today and spoke with Roger about 10x12 steel gazebo, he was very imformative and very willing to answer all our questions re gazebo, lost out on your sale price last week but told us to keep watching for another sale also spoke to him about your table fire pit and very informative and checking with specs before he answered our questions, hoping to get in on your next sale, thank you Roger, keep up the good work!

Sylvia Fox Bevan

Garden center is immense rivals some of the nicer nurseries - you won't find anything rare or large trees but excellent selection of anything anyone would need for their outdoor space. Great quality of plants and good soil ... When I repottee one of mine when I got home, it had a mix of triple mix manure and potting loam ... Very nice surprise.

Brian Lay

Typical Big Box hardware store, it'll have everything you need and then some. I find prices are generally cheaper than Home Depot by a slight margin but you can price match at either which is good.

Adam Hammoud

I've been coming to this Lowe's now for a good portion of the year for construction materials and tools for my house. All the staff have been friendly and helpful. If you've got a tougher question checkout the contractor desk as this is where the guru's are who can provide a bit more assistance. Lowe's has been a nice change from other big box stores.

Arturo Maza

Pretty good service. I bought a lock for my job's locker and the staff help me to set my password in it.

Mad Artist Publishing

Loved my experience here yesterday. Wide selection of items and inventory not found in home depot. There were many bathroom and kitchen setups so you can see what's possible with their inventory, the appliance section was also massive. The staff was very helpful and there were many sales on tiles and flooring products. Very well lit store.

David Nickerson

The people here are terrific and take the time to help me choose the best option for my project.

Zahid Bahri

They have everything as per their website. GOOD Customer service and each and every staff are so supportive to guide you and help you for your entire satisfaction, name it plumbing, electrical, tools, doors, tiles, paint. All good.

siamak ajamzadeh

It was great and staff helpful as usual.

Tayler Morrison

Use them for contracting supplies they have great customer service. Only negative aspect I find is the return/exchange policy on tools. Sometimes they want to contact the manufacturer instead of going through them.

Adrian Wan

Great staff. Anytime I had to locate something from a top shelf, the staff would help me right away even if they were in the middle of doing something

Mark Coulson

Terrible curbside service. Waited 30 minutes after checking in. What makes it worse was 5 vehicles that came in after me all got their orders before I did. When I got there there were only 2 vehicles waiting so I was hopeful that it wouldn't be long. So much for that.

Jim Deal

Good selection and helpful staff.

Ryan Dentinger

Worked with Lowes to plan and source everything I needed for a kitchen redesign. Brain Dallner was amazing to work with. Extremely knowledgeable and patient. Did I mention this was a DIY, and our first in a kitchen? Brian answered any and all my questions, at multiple times, whether it was from myself or family members helping. Any time a hiccup arose, which you have to expect with this kind of project, Brian and the team at Lowes were so great to deal with. Can't thank him and Cathy (also in Kitchen's) for their help. So happy with the way my kitchen turned out and would easily recommend them to anyone planning a kitchen project.

John Monkhouse

Great customer service

DEE. LAND Fountain

Service was good They helped me with all my questions

Richard Sheppard

Left one really bad Lowes and tried this one. Great service here. Hopefully you can train the manager at the boardwalk one. The staff were friendly and helpful here.

Meet Patel

Unorganized curb side pickup, no not a busy day at all just 5 cars each getting items at 5 min. All you have to do is wait. Also curb side pickup but need to get off the car and do a check in unlike past where you had to call a line and they’d get your order

Tom Bomhof

Good products and good help.

Frank Miolla

Selection of tool is horrible. The staff are friendly, courteous and knowledgeable.

Laura Fulton

Totally disappointing. I’m stuck at home on quarantine with my daughter, and wanted to buy flooring that was on sale this week...but couldn’t go in in person. The Kitchener store had 174 cases of flooring available (I need 9), but aren’t offering an online purchase of this type. So I called the store. Spoke with THREE people, all who told me they couldn’t help, even though I was willing to pick it up next week when we no longer have symptoms, but pay by credit card today. It’s a $500 difference in price. Revolting considering the current climate were it and I’m trying to do the right thing.

Chris Lutka

My review comes at curbside pickup time during the lockdown. While I think they can be quicker to fulfill an order (took 3 days, Home Hardware is same day), it was the pickup experience I am unhappy about. There are no signs indicating to "check in" at the tent. A car was parked and getting their order verified so I didn't see that I had to drive to the tent. Most other places have designated spots and a number to call. Once I figured out I had to check in, others who arrived after me were served before me. I had received my email so I expected my order to be accessible to the staff and wheeled out quickly as staff were available. That doesn't appear to be the case. I am seriously going to reconsider ordering from this store until in-store shopping resumes.

Megan Voisin

Ordered outside lights for the patio and did curb side pick up. Ordered Wednesday and got a phone call saying it was ready Friday. The lady who called was very nice and explained exactly what I needed to do when I got there. Waited for about 15 minutes. (I expected to wait longer to be honest) Very organized and a great experience. Thank you so much to all the employees for all the hard work.

Asif Hussain

Nice friendly staff, and competitive prices Shelves are organized

Dana Harrison

Had some plywood cut right to size, and even got tips on how to frame a desk. Thanks!

kds4e

Excellent helpful staff. Good supply of everything. Way better than Home Depot that needs to up their game. Have switched to Lowes as my go to.

Don Richardson

Staff are very helpful and friendly. I missed a sales promo by a day on items I'd purchased and they kindly offered to honour the promo. I'll be back!

Matherine Rodgers

Good deals and great selection

Roccozio “RestaurantRater”

A second bad customer service experience in less than two years. I won't be back, had enough of employee and management laziness. Last year the commercial checkout was not scanned leading to lost time (had three staff with me), and the only cashier at the front didn't have the permissions to use some of the cash features which is needed for commercial accounts. I left and went to the Home Depot. Last week I was in the garden centre buying stones to widen a patio. 7 stones of one size and one of another. The employee on cash (with a "Head Cashier" standing beside her, told me if I knew the product numbers. I said no, but they were clearly shown visually in the binder below her counter. She didn't believe me that they sold the single stone piece I wanted as she couldn't find it in the binder that depicts the product and has a barcode beside it. I found it, but again, she didn't believe me and said she'll go back and get the product number. I told her where the skid was in the back aisle. She was gone 7 minutes. A 1minute walk each way at a slow pace, and 7minutes she finally returned and took photos on her personal phone of product numbers, none of which were the product I wanted. She then stated to me with this head cashier right beside her that they don't carry that product. So I said forget it, and left it along side the counter. The so called Head Cashier standing beside her who with essed the entire interaction did nothing. I then had to go to another store to get a stone piece that fit in the area required. Not happy. Won't be back. I also talked to other businesses in similar trades and they'll stay away as well. I left a message for the store manager to touch base and two weeks later received zero response.

Neluka Leanage

Went in for a stainless steel shower tub faucet replacement kit. Brought my old steel one in to ensure I got correct one, size, etc. Fellow seemed helpful and directed me to Danco kit. Assured me it was stainless steel (difficult to tell in hard thick plastic packaging). Opened at home - it's cheap, plastic that'll crack in no time flat. Tues. store hours are incorrect (not open to 10pm) so I can't return it tonight & have this fixed for showering. Also, when this was Rona, it was pet-friendly - a huge plus that was the reason I went there vs. HD.

DC Renos

We would Iike to preface this review with the statement that we have had a longstanding relationship and loyalty to the Kitchener Lowes (previously Rona). So much so that we would go out of our way to ensure materials and goods required for our projects, were purchased from this location if at all possible. We have experienced minor issues and inconveniences from this store from time to time, but always opted to overlook them out of loyalty. Currently we are working on a second storey addition project. In that project a special order kitchen was purchased from Lowes. Due to the current pandemic, delays were expected, accounted for and planned around. We were pleased (as were the homeowners) to receive a notice that the delivery of the kitchen was scheduled. The project shifted to accommodate said delivery and installation of the kitchen. When the kitchen arrived it was missing 3 major components of the kitchen subsequently resulting in a delay in installing the kitchen. At no time was it communicated that these components would not be delivered with the rest of the kitchen. We made multiple attempts to locate and determine when the remaining aspects would be delivered as the homeowners were now without a kitchen. These attempts were made with Lowes and AMJ Campbell (the delivery company) and obtained no resolution. The homeowners (our clients) contacted the new store manager (Andrew) on December 5, 2021 to attempt to mitigate further delays. We and the homeowners were advised by Lowes multiple times they were trying to figure things out and someone would be in touch. No efforts by Lowes were made to contact us about these issues. Finally on December 22, 2021 the homeowners made a final attempt to resolve the matter, by way of an in person discussion with Andrew the store manager. Andrew instead of making an effort to remedy the issues caused by his company decided it would be in his best interest to blame the kitchen installer (our company) for the mix up. The issues were not caused by miscalculation or not ordering adequately. It was caused because a partial custom order was shipped. The lack of communication, initiative to follow through, despicable customer service, followed by Andrew's blatant passing the blame maliciously against one of his clients, just lost his store a loyal and active client. We will no longer be making purchases for any of our projects from this location. The mix up with the delivery was frustrating but the manner in which the issue was addressed was deplorable.

Alan J

Well laid out and weii stocked. Online searches are not helpful.

Colin McKinnon

Serves me right for shopping at Lowe's. I went to an out-ot-town store for curbside because they had stock of a particular item (a wood stain) and my local store didn't. When I picked up my order, it was missing the stain, but the Lowe's employees didn't say anything about it even though I had paid for it already. The email to choose a pickup time also said this item is "ready for pickup", but that was obviously not true. Check your orders to make sure every item is there or you'll be out some money! You just can't trust Lowe's with handling these things.

Adrian mcnamara

Great service and friendly staff. I have always been able to get everything I need.

John C

Never had good experience with this place not even once. Boardwalk in Waterloo is my place to go now. Thanks

Bartosz Scheller

Lots of options and good quality home improvement articles for all different budgets.

Jesse Isaacs

Friendly and helpful staff!

Lisa Keefe

Very wheelchair friendly. The only place I seen in the city with parking fir accessible Van's whicjmh is what I have. Will pick this place over others solely for that reason.

Michael Tubbe

The two people I spoke with were very helpful.

chaslinux

Helpful staff at the garden centre.

Bobby Kurian

Very little help from staff

Lorain Jall

staff is super helpful. Got everything we needed for our bathroom renos.

Sam Pearce

Nobody seems happy to work here. Employees are usually nowhere to be found. If you're lucky, another customer will help you

Stefan Vence.

Well organized store friendly and knowledgeable staff, overall a great hardware store for everyday buildings needs and big picture projects.

Abdurrahman Kaymak

I go and forth between 2 stores. I need 4 piece 3 panels 36 inch bifold doors. One store says they have only one and checked the other store has 7 of them. I went there they said they only one another one is damaged. I asked the gentlemen to call other store to reserve 1 door for me. I went other and bought the door. I asked the helping staff if he had a phone call to make sure and no phone call as I expected. This is not my first bad experience regarding really bad costumer service in Lowe's. Obviously they don't care.

Mark J. Handy

It’s nice and close. But if hoping for the same quality Craftsman like Sears used to have, it’s not.

Shiella A

I find what I need. Staff can be a hit or miss. Meaning sometimes you get excellent service and other times the staff straight up don't care.

Adrienne Hong

For decor and cosmetic home improvements, Lowe's is better than Home Depot IMO. They have more selection and styles. I tried their curbside pick up today for the first time, and it's not bad. I placed my online order on May 22 and it was ready for me to pick up on May 24. This morning I went to pick up my order, and waited about 10 mins in the designated parking spots. Someone came out, verified it was my order, loaded my car and off I went! No fuss or arduous process, and I didn't need to come into contact with anyone or even leave my car!! I only docked one star because when I called the store (according to the sign) I was disconnected and transferred a few times. This added to the wait a little, but nothing horrible.

Reyna Ramirez

Very nice decor things!! Good prices...

Julia Porcellato

Got great service when we needed to buy a new fridge. I was shocked didn't think we would get the help we received.

Vicky Parekh

It's good

Harry Kemperman

Lowe's provided the wonderful customer service I've come to expect when I stopped in to buy 4 sheets of plywood that I needed to be cut in order to fit them in my vehicle. They ripped the boards for me quickly and with a smile. Thanks for another great experience, Lowe's Kitchener!

Robert MacEachern

Received coupon book on Jan 2/18. Coupons expire on Dec 31/17. Called the store to see if they would honour it. They simple explained "no". Fair enough, I understand. Would have been my first purchase at a Lowes. I am positive they spent allot of money to capture the local audience and drive more foot steps into the store vs. reinforce local competitors brand loyalty. Home Depot here I come!

Hilal Shakarchi

Good prices, great selection and shipping experience.

umair syed

Slowest curbside picked up. Recommend to go to home Depot.

Bryan Logan

Curbside is a disaster. Instructions are wrong and staff don't care. Not returning until things are back to normal.

Earl Rellinger

Went during grand opening service good in the store, but at the checkout line service was horrible. Some things were stickered Lowe's & others Rona made us wait so they could find proper price, they took three things to get the price which now I don't know what they took We left without the 3 things waited about a half an hour. The bottom line is we will NOT be back to that store again. HORRIBLE SERVICE.

Leslie Taylor

Such friendly and helpful staff. Wonderful they let you bring your dog into the store so you don't have to leave them in the car

Bruno C. Sibella

Well organized and nice sales support

Craig Lawrence

Great prices. Helpful staff.

Peter L

I love Lowe's. The staff is very helpful although sometimes hard to locate even after pushing the help button. I like it better than Home Depot. My opinion Rona was better.

Rob Richard

Worse experience ordering from them in my life. 5 seperate orders and 4 went wrong. 2 went missing altogether and I had to fight for a refund. 2 were scheduled for delivery and never showed up. The only order that was close to being right is the one I picked up myself and had to send the shipper back twice to make sure it was complete. The store is a complete disaster. Shop anywhere else but here.

Mustafa Ghaten

L.O.W.E.S.- thats how you spell party

Nancy Paulini

Great staff always helpful.

North Lake Farm NewBrunswick

Great people always helpful

Carisa Catherine

Very sweet staff that is trying their best. We asked where to find wood and they sent us to the wrong aisle, we forgot to say pressurized wood though. Wish they had prompted us and helped us find everything. Light section still weirds me out for some reason

Justin Tube

I have an email saying my order is ready. It was already in stock at the time of ordering. I still have to sit in the parking lot for 20 minutes for six pieces of lumber. I'm really looking forward to being able to grab what I need myself.

Cory Joly

Ordered 9 bags of concrete mix at noon yesterday and still waiting i will never order on line from here again

Paige Boucher

I recently purchased all new appliances for my home at this location and I was so lucky to have such incredible customer service and assistance through the purchasing and delivery process. Unfortunately, the third party delivery company was rude and unprofessional but the Lowe’s team went above and beyond to assist us and I am so grateful for them! I would highly recommend this location to anyone in the market for new appliances. 5 star service! Keep up the great work!

Morning Light早晨的光（爱耶稣 Love Jesus）

lots of options for gardens

Nicole Wagler

My chest freezer kicked the bucket and in a pinch (and amidst COVID) the staff at Lowe's accommodated our needs quickly! Thank you for the efficient and safe curbside service!

Ken Roland

Always some interesting stuff to discover. Have to watch the prices. Almost got caught with an $85 box of screws that was $57 elsewhere. Lighting section is good, definitely take a walk through

Mitesh

Great customer service

Nicole Delisle

Excellent customer service in every department.

Pradeep Pal

I have always found some great deals here, and who doesn't love finding deals. Not too crowded like other stores but make sure look for price match .

Darren Van

I would avoid this location. Home Depot provides much more friendly and efficient service. I found my interaction with this location very impersonal and unprofessional.

Jonathan Cook

Generally always a great experience and their customer service is top notch compared to others

Rick Joseph

Ordered concrete friday, order still wasn’t available for pick up until Monday. Went ahead and ordered from Home Depot, order was ready for pickup in 20 mins, same day. I understand covid has been making things hard for businesses but when your competition can do it in less then half a day, then whats the point of even using Lowe’s? This is a pre warning for anyone wanting to order from Lowe’s for curb side pickup, they are extremely slow.

Kristen Panayiotou

20 days later still waiting for my refund of a product that was NEVER received. Bad business.

good enough

I cant give the store no stars but in reality I should. The staff was horrible, They just want you to wander around. I had two staff members outright lie to me and a third was argumentative. I was told to come to the store "More prepared" even though i had the correct part names and the Lowes skus in my hand. If you want building products talk to people who know not only what they are selling but what they stock. I will never go into this store again, just the worst.

Robert Horvath

Hit and miss! Wednesday found everything I needed ...Saturday (today) could not find two items and one item was four dollars more than online ....came home and bought everything online cheaper????

Sash S

Running into electricians and bouncing my ideas of tradesmen is a huge plus

Tabby Donohue

Very nice workers

Diane Furlong

Great experience. The staff was very helpful and knowledgeable.

Sheldon klassen

Excellent customer service.

Wendy Ellacott

I was in the store today getting lumber and hardware. Ethan in lumber was very helpful and professional. He filled my lumber order for me making sure all were in good shape and straight. Then he directed me to where i needed to go to get the correct hardware. Overall an excellent experience.

David Harrington

I was told by 2 separate employees that they wouldn't help me find a product and that I have to go look myself. I was astonished and let them know I would take my business elsewhere.

Jacquelyne Sanford

Appalling and disgusted by service. We bought a 10k custom kitchen from this location and I am furious with them. They told our general contractor that the kitchen was arriving so he tore out our kitchen, what they didn’t tell him was that the key cabinet piece was not delivered as well as a part was damaged. We have been waiting almost three weeks now for one piece that no one can find and we are still without a kitchen. I have a 6 month baby and a 2yr old toddler at home, having no kitchen is making taking care of them extremely difficult. We have spoken to management and they keep telling us that they will call us back by this date and no calls. Know that if you shop here you will not be valued as a customer at all considering we can’t even be contacted back. If I could give negative stars it would be a negative 5 stars. Horrible, horrible customer service.

Oleg Bykanov

Helpful staff. Reasonable prices for good quality.

Alex Lungu

So slow.

Brian J Sommerville (Bri)

Curbside pickup worked out fine, order on line, schedule your pick-up and you are good to go. #StayAtHome #COVID19 2021

Jon L

When working on my next concrete project, or looking to buy new tools I always check out Lowes. The prices have typically been the lowest. Highly recommend this business location.

yutzman

This place has everything you need for DIY jobs and some of the people ACTUALLY know about the department they work in....especially yhe flooring dudes!!!!!

PJ Esquire

Went to check their garden center "clearance ". Not really marked down. Cheaper and better other places.

Deb Ferguson

Has everything you need for your home and garden. Lots of varies you need.

Andrew

Now you don't save the tax on all purchases only regular priced items. No longer my favorite place.

Greg Sparling

Very good, staff where very helpful. Got what I needed.

Tara Placko

Horrible pick up system. Never seen staff walk so slow, unorganized and not done in a timely manner. If order is scheduled for pickup days prior why not have the order ready in a timely manner?

Lucas Kaehler

Organized, with a good variety, fair prices, and good quality service

John Mark Dickinson

This place always had what Home Depot is missing. Tend to go here now.

Corey Hundt

Nothing but hassle. Been giving this Lowe's as much business I can as a contractor. I do like their program, but this location is so badly managed I have made the choice to drive out of my way to the Waterloo location which is seriously a completely different experience. Not all bad, but I've seen paint cans brought up to the self checkout that didn't have the lid secured and dump paint all over the machine. Then an employee cleaning it up says that wasn't the 1st time? Lots of excuses from managers and lots of inventory issues and mistakes picking products. It's not home depot with ex trades staffed, if you go in the evening it's pretty much younger employees and I feel that the daytime staff hide. Rarely am I asked, do you need any help? Hopefully this changes but from the reviews I don't have any hope. The 5 star ones? I don't think so... I did shop here about 3 times a week.

Gillian Gothard

Store was a Rona for years, changed into a Lowe's in late 2017. As of Jan 2018 they still don't seem to have pine in their dimensional lumber section, which is very strange even by Lowes' standards. Shiny new kitchen and bathroom vignettes and a big new wall showcasing finishing options are a nice upgrade from the old Rona displays. But so far this store is not as good as the other Lowe's stores nearby, namely Boardwalk in Waterloo, and the one near Hespeler & Pinebush in Cambridge.

Christine Gillis Bilton

Ordered online and scheduled curbside pickup, without any trouble. The pickup area was very busy so I had to wait a little, but it was great. Good job!

Ramneek Bhurji

Great prices and good quality products. Recently purchased an electric corded lawn mower.

Chris Hollinger

Service was pretty good and staff was helpful

Madison R

I like the quality I get from the items I get here but the customer service was so poor. I called about a curbside order and why it has been processing for over 24 hours. Not only was my information NOT taken, but I was told that there was apparently $500-$600 orders ahead of mine and needed to be done first... and then when I had went to ask how he knew if he didn't have my information, he then said orders can take up to 48 hours and hung up on me. EDIT: After waiting 3 days for my order to be processed, they had called and cancelled my ordered saying that everything I had ordered was not available... okay then why did it say that online? And why take my money for me to wait 3 days?

Sarah

It was fast and easy

Sharon G Wilson BA FP

Helpful staff and reasonable selection

Sean Stubbs

Never has any product in stock. Always need to go the Cambridge store. Update: Horrible service once again. Tall lady with the short hair has no clue about customer service.

Chris Begemann

Good product and good price, but service is an issue. I ordered insulation panels online and when they picked them they didn't bother to check them for damage. 45 minutes later (wasted time) they picked parts that were not damaged for

Brad Penney

It's no home Depot but there improving

Jennette Reid

I love that Lowe's is always so tidy and organized. I never have difficulty finding assistance when it's needed, and there's always ample parking.

Morteza Babaee

Really cool place for renovation

D Ihmels

Better than HD

Jeremy Omnet

Great selection and prices but some of the staff need to be a bit more knowledgeable in their respective departments they work in. Ie. Where things are.

Steve Lloyd

Staff is always helpful a knowledgeable. Thankyou goes out to Bruce in the tile area for all his help! Highly recommended!!!

John Thomas

Took a week to get my online order just to have it lost on the day of pickup. Had to wait while they repicked it and then got part of the order wrong. Everyone's scrambling to make curbside work and while there are going to be issues, just as there was when stores allowed customers in, they've been at this mode long enough that it shouldn't still be occurring.

Ahmer Nadeem

Nice experience. Needed to mutter cut counter top. They did good job. Not all hardware stores provide this type of necessary service.

Mauricio Sanchez

Very efficient and professional... great help ...great service!!!

Mike Eldridge

They have tons of stuff, usually what I need. However, I can’t give a 5 star due to a couple of iffy issues with price matching. It’s their policy and sometimes it seems like they want to refuse it.

Dylan Dunstall

Absolutely abysmal customer service. These employees put forth minimum effort and it is very evident by the shopping experience. I actually had an associate ask me to push my loaded flat truck around them so they could finish their conversation with their coworker. Customer service is not something Lowe's is training their "customer service representatives" to exhibit. I'm also convinced no one actually knows where anything in the store is.

Daniel Cayer

Service at cash is poor when comes to price matching. Showed them the price on my phone but they have to print a copy......Took way too long too many chiefs not enough Indians

Wahed reviews

Staff was helpful in assisting me with my DIY project

Darc M

Quick refund of an online order. Quick and safe shopping experience.

Kathy Card

Nice and clean easy to find what you are looking for

Rakesh Patel

Cathy in appliance dept services are good and she help me lot for my appliance thanks you and I like her services

nicole janssen

Amazing and friendly staff at this location!!!

Pavel Tomasovsky

Found best prices and they price match

Charlene Pare

Went to 2 store locations, called a 3rd store and none of them had Olympic semi solid stain that I needed. Doesn't even deserve the 1 star but zero isn't an option

Carl Weddeler

Most of the employees have no clue about products they carry and sell.

Paul Reiner

Exceptional service

Zoltan Pop

Online order and customer service terrible. They should give their staff some coaching on how to speak to people before they hang up the phone on them.

Marc Lacoursiere

Curbside service very slow

Lynne Legge

The sales associate was very knowledgeable about snowblowers. He confirmed that the make and model we were looking at was an excellent choice. The customer service staff were also very personable and helpful.

Jason Phipps

Had everything I was looking for in convenient locations

Martin Patzold

Good prices lots of tools

fox parker

The lady working there was rude and had no idea what she was talking about.

Marek Lenartowicz

Very specific, but..... You can buy hose for washing machine, but they do not have washers for those hoses. At least we (I and a sales lady) could not find them.

Sam Prime

Have lot of items for home and construction

Dave Dunn

Picked up a web ordered microwave. Service was polite and efficient and arranged for it to be brought to my car for me without my asking!

Garrett Troester

Staff are unaware of whats in their flyer let alone what is in their store or where to find it. Very let down as no one I talked to seem to have any idea how to help out or know any difference between their products.

David Rank

Helpful staff. Efficent know what they are doing

John Glibota

Going to return lumber at lowes thought I would get help had to unload myself. A worker said they would help . I saw alot of workers standing around and talking ... spend 30k plus a year here.. I think I take my business somewhere else. Not impressed

Chad Hergott

An absolute joke. Order 2 small thing. Tons in stock. Over 24 hrs to get confirmation and than have to wait 2 more days for a pick up time. A joke you just lost a customer

Alasdair Hutchinson

Well stocked store, with decent COVID measures in place. There's plenty of room to maneuver in the store, so the lack of one way aisles doesn't feel too concerning, but I did end up being passed by other patrons a bit closer than is recommended right now. No pay by tap available, but many purchases at this store would probably be above the threshold for that anyway.

April Cousineau

Only had one people delivering out the curbside pick ups. May have gone fastest if they had one more people working. Wait is about 30 minutes.

Bond Snow

Very helpful staff and prices were fair

Joe Costa

Don’t know the last time they had a decent deal like they used to. Certain percentage off for spending a specific amount or save the tax no longer exists I guess

Debbie Witmer

Seemed Very Busy at time. Called store for curbside pickup, order was placed online, call was dropped and had to call back had already waited over 10 minutes. Not sure if I will place another online order.

Kim Moran

This is the best Lowe's location. PERIOD Great staff and always have what you want in stock.

Andrew F

Staff is hard to track down for the right department. Checkout people were more interested in socializing than helping customers.

Senad Bakija

Favourite tool place and home improovement

Shoaib Alam

Quick heads up to anyone ordering online on lowes website, Most of the online offers are fake. It seems there major focus is to get Credit card information of the customers, and then cancel orders. Look out on next credit card bills, may be someone else will be shopping on your card.

Christa Haughey

PreOrdered and paid for a gazebo 2 months ago was told would be here end of April. They said they had 24 Shipped to them and I wS number 8 on the list. When they phoned me I was expecting to pick it up only to be told they can't get it. I don't blame the sales associate but head office. Why put stuff in the computer if you can't get it and then leave your staff to hold the bag in the end. Next time I will listen to my husband when he says we should get it from Costco!!!!! Then they give me a hard time to refund it as I had to go to the garden center. Well stores are closed how else am I supposed to get my money back!!!!!

lyn VanderVeen

Great store. Always has what I need!

Dark Wizard

Friendly staff. Great service. They had to dig out the DeWalt vacuum I wanted as it just came in. They had it out of the back warehouse in half the time they said it would take.

Ronald Wray

Very helpful staff

Jamie Leggott

They sell band saw blades but no blades. That makes no sense

Nickie Primeaux

The help provided to help carry out 3 glass shower doors was unhelpful as he barely could lift an end and almost twisted my family members back as he had to do most of the lifting and in a twisted way. And as we were leaving we watched him almost drop another guys product while trying to lift it in to that gentleman's truck. Would be nice to be provided with better stronger adiquite help when aaking for it.

All Yall

I am big supporter of local business but as I've noticed for last few years quality seems to be diminishing I've only started to shop at big-box stores mainly because they offer a good deal and are willing to assist with the refund when needed. At this location staff is quite friendly and very knowledgeable and overall I appear to get everything I need at a good price

A

had worst customer service today This morning i was at this location to ask some questions about the kitchen i bought a week ago from lowes but the kitchen expert(Brian) wasn't in his cube so i went to the front and asked a lady if she could page Brian and stepped aside waiting until she paged.But she completly ignored me and she said "I DON'T LIKE PAGING" started helping another customer and i asked is there a manager i can speak to and she said there is a supervisor you can speak to and i spoke to the supervisor.While i was waiting to Brian to show up and to my surprise another lady intervened and said with attitude 'if he is with another customer , he can't help you',,,,,well i know that but can you atleast page him and findout instead of defending ? (if you treat me like this the first day i wouldn't even buy) At the end, a gentlman (supervisor or manager) talked to me and took my info *Customer service needs to be trained to accomidate all kinds of people

Denise A

Blake was extremely helpful and attentive to our needs we are very happy with the customer service at Lowe’s kitchener location - we just bought a home and will keep coming back to shop here for everything we need

Ivan Mykolyshyn

Had to wait for over an hour despite having booked a time slot, they forgot about my order.

Handy Home Solutions

Great service

Dean Phillips

There must have been a change of focus. Been going here because it was close for years and have never been offered assistance. The last few visits I have, and it has expedited my shopping instead of having to find everything myself.

Cheryl Czerwinski

Finally found a good variety of spring bulbs here. May have to go back to get more!!!

lowcabbie

It has tools and building materials. Perfect

Eric J

Edit - from 5stars to 0! I paid for a washer to be delivered, installed and for the crew to remove the old washer. The installers came in, and refused to remove the old washer and to install the new one because there wasn’t an 8’ flexible hose?! Shop your appliances elsewhere.

Andrew Woolsey

Friendly staff. Helped in multiple departments

Chris Stewart

Absolutely nobody has any clue whats going on. Waited at the customer service for a curbside pickup after they wouldn't answer the phone. Was sent to pro desk where I stood waiting. Finally asked by a man if I needed help. Sent to a different desk. The lady at that desk sent me to the garden center. A curbside pickup shouldn't involve entering the store and talking to every service person in the building. If there was something lower than 1 star you'd get it today.

Nikki Poloz

So incredibly impressed by this stores staff- I was Involved in a domestic situation. I needed to change the locks on my house. I was unable to shop because of the lockdown and the store went above and beyond. To make sure that I got a walk as soon as they possibly could despite not having to. I really appreciate it!

Michael-Anthony Velaidum

HUGE COVID 19 CURBSIDE Pickup FAIL for Lowes. I arrived on Sunday at 8am for my confirmed (via email) CURBSIDE pick up. The instructions on the Lowes website and confirmation email advise to park in one of the designated CURBSIDE pick up spots. After circling the lot 3 times I found a Lowes employee who said they don't have designated parking spots for curbside pick up. There was also no posting of the phone number to call store to have order brought out to car for curbside pick up. So I called the number for store and it rang without answer. I then walked into Contractor entrance and was told rudely that I would have to go to Customer Service Desk for curbside pick up (this doesn't feel like a curbside pickup anymore). Upon arrival at Customer Service they told me I would have to go to Contractor desk for Curbside pickup after calling the store from outside (I'm a bit frustrated at this point). I advised that I called earlier and received no answer so I asked for the phone number I should call, after a few minutes of fumbling the Customer Service rep said they didn't have the phone number available (really?) Moments later a second person arrived and after too much back and forth I pleaded for them to organize my order and advised where I was parked for curbside pick up. 20 miniutes later someone came out with my order. In total I dealt with 5 Lowes employees none of which wore masks (the day before it became mandated in Kitchener) and spent 45 minutes at the store. I could have picked up the items I needed and cashed myself out without having to deal with any people in under 10 minutes. We're in a pandemic and this corporation clearly doesn't care after they have processed your credit card payment. HUGE FAIL LOWES on Ottawa St, Kitchener

Barry Bowden

Had EXACTLY what I needed and the fellow in the Cut Shop was awesome!

Corinne Bell

Best customer service ever

Joe Huehn

Convenient location but always good to check inventory online before going, tends to not have a good amount of stock on the shelves

Rae Vandenberg

Service us good with enough staff to help. Some products are missing, like carpet runners to cut to desired length.

Yvon LeBel

Was able to get a mailbox lock and keys

Paul Hardy

Glad it is open

Penny Stumpf

Never enough knowledgeable floor staff and selection in jarfeate is lacking

P Bains

Most of the staff is helpful here. Had a bad experience with Lisa (I think this was her name) in Flooring, she became very short with us when another member of staff asked her to further assist us. She said she already helped us, very frustratingly, and made it clear she was annoyed with us before walking away without any assistance.

Tony Car

Absolute incompetence! Bought some wood posts there and had them cut to the sizes I needed. Wouldn't you know the guy cut them wrong. When I told him they weren't cut right I was told I was wrong. When I asked him to go measure them he told me his shift was over. REALLY!? Go f#*K yourself Lowe's.

Gurbrindera Lehal

Vry Vry bad experience Ottawa st Kitchener location Nov 4 , 2019 , Time round 7 pm , got snow blower, manager was so rude,selling damage blower, he was offering discount on damage product,please when u buy assembled product, Check before they deliver

Barbara Babic

Had a amazing experience with Kevin who works with windows and doors. Went inside to ask for advise with baseboards. Kevin was absolutely knowledge and helpful and answered all my questions in a timely manner. Great service and I will be sure to come back to get product from Kevin anytime. Thank you Kevin!

Stephanie Freeman

My husband and I visit this location all the time. The staff are really helpful and friendly, and their selection and prices are pretty good. We find their seasonal items a bit overpriced in comparison to Rona, which they own. The only difficulties they seem to have at this specific location is their self serve checkouts and cashier area. The self serves are down all the time and you end up waiting as the individual who is supposed to be helping is on a register. It's usually best to shop in the off hours!

Brian Gedney

Great help finding my item

Mel

Love this store. Prices are a bit high but you get what you pay for... good quality.

Ken McCandless

Good prices on clearance items

Kevin Musselman

Take-away message: never order anything online from lowes.ca. I ordered a patio couch and table online on August 25th. The website indicated both were in stock at the Kitchener location. I requested delivery. The website says they will contact you in 1-2 days to arrange a delivery time. I received a call a couple of days later - they told me that the table was actually out of stock and they wouldn't get any more in. They wanted to know if I still wanted the couch. I said yes. It is now October 6th and I still don't have a couch and they haven't contacted me for a delivery time. Lowes.ca says the order is still in progress. I have called a couple of times to see what is going on and get nowhere - no one at Lowes seems to have a clue. I expect they sold these items to someone else in store after I purchased them online and can't be bothered to cancel my order. Customer service at its best.

Owen Stanley

Better products then Rona but the service is even worse.

Lok Chan

I love coming to this store. Everyone in the store are friendly and knowledgeable. Lowes always have deals on and great price!

Romeo Gismondi

Got everything I needed

Neil Thomson

Lacks customer service...stood around waiting for 20 minutes for an answer to a simple question...sad

Enid Gordon

Lots of things to choose from. Very friendly staff

Sam L

Curbside pickup only no in-store shopping

Michael Cicchine

Questions answered by rep.

pawan kataria

Hailey Wiltshire helped me in an extremely nice manner. She was so patient with not only me but all of her associates. She was struggling with her POS system in the morning but still was able to help me with all her smiles!!!

Cody C

Never have an issue here. This store usually has what I'm looking for in stock and the customer service is great.

tina woodland

I had a great visit. The woman at the service desk knew exactly where the item was that I came in for. There was a clerk in the isle to answer what product was the best to use for my project.

riley barclay

Grate place to buy stuff for home project the one problem I find is a lot of the employees don’t know what that are doing

Jeff Nosal

Staff was helpful, but I'm thoroughly disappointed in quality of lumber. Price is over double from a year ago, and 50% of it is twisted and curved.

PAUL SHINDE

Worst place to spend hard earned money. Worst people at returns section. Not even worth a single star.

Heather C

Neat and clean store, no employees for help anywhere though

Trevor Marsh

Took longer that I would have expected to get a confirmation that my order was ready to pick up ( 3 days) and I am now in the parking lot after half and hour and still nothing. Very slow here. And I order just one box.

Joan Ricketts

Was there was a quick visit.

briancindy Chambers

Great curb side pick up. well organized. Had a small issue at one pick up. I had ordered chlorine pucks for my pool and was notified it was ready for pick up. Within minutes of arrival they notified me that they couldnt find order. They promised to make it right and were gonna search for some at another lowes store. They delevered the product directly to my house within an hour free of charge for delivery. I was very impressed with their service and heart felt apology. Way to go lowes. Two thumbs up.

Wolfgang Seltner

In, out with what I needed in a flash. Lowe's just has it more together then the Rona this used to be.

Samantha Gumbley

Good selection of items

John Smith

Great store and wonderful customer service

Danielle Hunter

Today Dylan helped me select wood for my stairs. He was super kind by explaining everything, picking out the best pieces and carrying the wood to be cut. Great employee!!

Greg W

Never a single cashier open here, every time I come there is a bunch of employees standing around at customer service including managers! I'll go to home depot from now on where service is better, had enough of lowes!!!!

Justin Wong

Went in before closing to pick up something urgent. Spoke with an associate for location of the item and she was very friendly and directed me to it. Cashier was very friendly and nice as well. Have plexiglass for COVID protocols, unfortunately no tap payment but hopefully that eventually comes. Store was clean and will go back again

Frieder Laepple

I purchased some chicken wire at lowes, took it home and installed it. I later realized I could have gotten it cheaper at a rona. I went back to take advantage of the price match guarantee. It is exactly the same product, gauge, size, coating,... just labeled with a different name. I ran into this before at home depot, and they match it with any comparable product. This was my second time at lowes, and most likely my last on. As a piece of advise, price check first, at rona, the same roll is $27 cheaper!

Michael Stotts

Contractor discount makes it worth the trip.

Peter McMahon

Great selection of lots of products. Great selection of out door furniture. Staff can be hit or miss. Some super helpful while others not so much.

Nelson Garcia

Good inventory and always seem to have what you need on sale.

Gail Parsons

I was at the Ottawa St.S location buying sod and two very helpful & polite young men from Lowes named Alex & Ben offered to help me load the sod in my car. It is nice to see them smiling while they worked.

Liem Tran

Even special deal still expensive than homedepot

Ben ooOO

I had an issue and they did a good job of resolving it.

Fred Y

Very disorganized staff. Tried to return an item from another store. Took 30 minutes for them to figure out they can’t process the item. By the time, I tried to check out, the self-check pos ran out of paper and 20 minutes for them to refill the paper. That is 50 minutes of my life, I will never get back.

Owen Collins

Fully paid to replace my windshield when it was damaged while loading some lumber.

Tom Sibbick

The store clean .the staff was helpful but bid not have l need.

Eva Quiriple

Associates were very helpful

David Byers

ordered box of screws May 25 at 730 am with 41 boxes in stock, still don't have them at end of day not the best service

Michael Bishop

Buying a clearance item that was clearly related in broken condition does not warrant telling me "we will return it this one time as a courtesy" don't put the owners on me because you sold damaged goods. I specifically left and went to buy what I needed elsewhere because of this interaction. Do me the courtesy of not selling broken items and blaming the purchaser for it.

Steven Thomas

Excellent service found exactly what I required thank you

Christopher Roth

Store has been expertly refreshed since it was a Rona. The store was clean and service was readily available in the early afternoon on a weekday, on the weekend would be another test. Found the aisle I needed for HVAC products which was relatively small but had the needed parts for the project. Staff at checkout were helpful and did not have to wait long to get on my way. Will visit again.

Liam O

Terrible customer service experience. I had a scheduled curbside pickup - which I might add is a gongshow. I parked my car and proceeded to their temporary tent at the store entrance to report in like my other recent pickup. I was then scolded by the employee for leaving my car. "I'll let it go this time" I'm told - are you kidding me? Who says that to a customer? Your piss poor signage is terrible. Surely you can afford more than a scrap piece of plywood and spray paint. You're a multi-billion $$ company. Please update your pickup instructions and get a clue. I'll take my business to Home Depot where their pickup is well orchestrated, customer service is A1, and they are light years ahead with notifications with NO requirements to schedule your pickup.

Miss Spinelli

After what started as a rough go (calling in numerous times only to finally ask the customer service women if she could go check if anyone was working in the department as I had called in 5 times. It was a bit of a challenge asking her to do her “customer service” job however after having to ask the store manger John from plumbing most definitely saved the day.

Tristan Pfenning

Lowe's honoured their price match gaurantee not even 20 minutes after home depot refused to sell me the item at that price. Sarah in customer service at Lowe's was very helpful and kind.

Jess Penner

Very helpful staff. Found everything I needed. Great experience

Adrian

Won't honour their 10% price match guarantee, but they will waste your time.

Craig L.

I was actually taken aback by how nice and friendly the staff was. It wasn't that it was over-the-top or anything, I'm just used to other big hardware stores where the employees act like you're an inconvenience. I will definitely come back for our next project.

dave lovell

Very slow unorganized pick uo 4 days wait time.. takw youe business else where

Marc G

Expensive and under staffed. Several items I bought were double or more than the price of Home Depot.

eljko Zeljko

I can't find nobody who is from that particular department because the place is huge and need assistance

Mike Garner

Good product selection and knowledgeable staff Peter in paint department takes the time to help you with questions and projects Has helped me in several projects over the years

Patrick Nesterov

Short old man at the lumber cutting section does his best to make your day. Shout out to buddy

Richard Guinot

Very friendly and helpful staff. Will definitely be returning to this location for my hardware needs.

Grant Rae

Terrible experience over the weekend at this Lowes. No one whatsoever to help us with our large lumber order. Would have been far better off at Home Depot. Wont be back!

Scott Macdonald

Very helpful staff and good selection

Joe Pigozzo

They were helpful and took the time to look up my item. When she didn't know were it was they called the different departments to find out exactly where it was. I would have never thought to check the contractors entrance for grass seed.

Gregory N Hillson

Comparable prices to any other big box stores.

Bernd Steinmoeller

Did not find the foam backed sanding paper Staff not well informed

Katrina Sipkes

Expect to wait 30 mins or more for curbside pickup. They bring orders out one-by-one with 2 guys for 1 order. It's been 25 mins and I'm still waiting, along with the 8 vehicles that were here before me.

Ed Grabasandwich

Just another Big Box Hardware store...spend half hour looking for stuff, get no help and leave.

Robert Griffiths

Great selection of most things a houseowner will need

Janessa Matis

UPDATE: Received communication from Craig which was reasonable. He has promised to coach his staff and prevent this sort of thing from happening the way that it did - if they all shared his brand of customer service the store would be a better place. He actually tried putting the correct items aside for me - but by the time head-office informed him how upset I was I had already filled an order elsewhere. I did get a refund through the online system. Modifying from 1 to 3 stars because his response was fair, but I need his staff to do better. Original: They tried to give me 1 of 2 matching garden planters and send me away without a refund or any documentation. Was told by email the entire order was ready for curbside pickup. "Manager" thought I should just take the one they could find and drive off without half my order without documenting. "Manager" wouldn't fill entire order and wouldn't provide any receipts. I was told to just cancel the other half and reorder it while trusting they didn't screw up again. Wouldn't be honored with refund nor with guarantee of a match in stock this way. "Manager" wouldn't find an equivalent product. "Manager" did not process refund. Who knows if ill ever get my money back. Cannot ever shop here again. This is not the first curbside problem we have had.

Sal Orellana

The garden center is open, I just pick up some geraniums. Good place to buy plants

Altay89

The subtle yet appropriate breeze from the A/C is acceptable and frankly well received. Decent home store.

Dave Cahill

I find the store a lot better than home depot ,

Hasanjannah

Tony in appliances is amazing! He is so knowledgeable and helped us get why we wanted at an amazing price

Rob Milla

Friendly staff just waiting to help in all your needs,easy to find what you want

Bruce Holmes

Customer service is barely adequate. Not better nor worse than Home Depot.

Dan Flikweert

By far the best home improvent store!!

Rebecca R.

This review is for Peter in the paint department - he is absolutely amazing! He is the most knowledgeable paint employee I've ever met, in addition to being incredibly polite and helpful. He's the only one I trust to recommend products and he goes the extra mile to ensure I'm satisfied with the end result. I hope Lowe's realizes what an asset he is - I honestly only want to buy paint from Peter from now on.

Randy Kartechner

Worst customer service ever. No one around to help find what you are looking for. Never shopping here again. Nothing changed since Lowe's took over this location.

George Mic

Very disappointed. The website mentioned that difficult orders can take more than 24 hours to process. I placed an order for curbside pickup for a pack of screws Monday morning, April 19th at 8 am. Tuesday afternoon just after 3 pm I called to get an update. I was told that the processing time is at least 3 days long. Big mistake on my part to chose Lowe's for this particular order. The longest waiting time for the orders placed to Home Depot so far was just over 24 hours. I'll go back buying from there!

David Thorne

Staff was friendly and helpful. Price match was also painless.

Duncan McRae

Dude at cash saved me $40. Very pleased.

Emma King

I will never shop at a lowes again they lost a customer.

John Melanson

I want to like lowes, but this location seams to work hard at disappointing you. Good products but normally understafed, and most of the ones there don't know what they are doing.

Josh Miller

They make price matching inconvenient to the point of giving up. I'll take my business elsewhere.

Alexa Desante

Spent 20 minutes - not even kidding, trying to return something! Only one customer service at the counter. She was busy educating the customer on how to use the carpet cleaning machine that they rented out while making the rest of us customers patiently wait. While the customer was filling out the lengthy rental form (which took 5 minutes), why not do a quick return for me instead of making me wait or call for backup. There were a couple of instances where the customer service employee could have stepped in to do a couple returns. The other example is when the carpet rental customer went to the car to get their wallet that they forgot.

Steve Humby

Quick stop and go for building supplies.

gail grafe

Personally enjoyed Rona store. At Lowe’s the customer service didn’t compare to Rona . There is a Rona still in Cambridge . I will shop there as it is a Canadian store not American owned. We are in Canada people shop Canadian.we got our one kitchen at Rona and one at Lowe’s. Paid way more money at Lowe’s and quality not any better. One kitchen cupboard after 3 years literally fell apart on the wall. Rona ones half the price and still holding up fine. Explain that one you get what you pay for didn’t t apply to our cupboards. The cheapest ones won hands down in this case Lowe’s ????

Marcin Krzeminski

Great service with price matching ????

Rebecca H.

Not recommended for curbside pickup. I ordered a faucet Friday morning, by Sunday no email yet saying it's ready. I called and they were still only working on Wednesday and Thursday orders. I cancelled my order, ordered a faucet with Canadian Tire, got an email 2 hours later saying it's ready for pickup.

Marvin Droese

Two price tags were wrong. Had to go back in for a fix. Get the tags right, one i could see two makes me think how many other prices are jacked up.

Brent Kosticin

Very clean store. The employees great you and say hello. Will be back for sure.

Rick Lane

Great service and prices

Clayton Klaver

My wife and I recently had to return a “too big” washer and dryer we’d bought a few months ago, which sat in our garage while our daughter’s condo was renovated. Upon installation of the dryer there was the awful realization that the space was too small for the purchased units. The two salespersons (Jeret and Haley) bent over backwards to oversee: purchasing smaller units, pick up the oversized ones, deliver the new ones for free, and give loads of helpful advice. Other personnel in ceramic tiles and furniture have been knowledgeable and helpful. Thanks for reducing the stress of our condo renovations, Lowe’s, Ottawa St.

Wes Bercowski

Pricey, but they always have what you're looking for, that's the cost of convenience.

Michelle Osler

Called to ask about renting a carpet cleaner and they seemed very confused. Then speaking to a gentleman about rates and he tells me its different rates for different days but that he Won't go over and check for me... I cut him off and questioned why he wouldn't go over and check the price and he quickly changed it to "I'm gonna put you on a quick hold" needless to say I wont be renting one from them

Rob

Like the store but it was kind of a bottleneck at the check out

Emily MacIntyre

This retailer is not concerned about covid protocols because they do not have tap enabled on any of their machines.

Brenden Oscarson

Terrible place to shop. I placed an order for pick up. A few small garden pots, they took a couple days to have them ready. Dont expect to get what you want today. Curbside pick up is a joke if it takes days to get small items ready. The people who work there aren't friendly. Go to Home Depot awesome employees and they will have your order ready within the hour. 24 - 48 hours for in store pick up is a joke...

Joshua Alexander

I love going in here just before lunch cuz if your contractor you get free granola bars

Nancy Rubi Montcalm

Decent store I prefer Home Depot prices are way better

Mark Ratclifffe

Nice store with very helpful staff. Avoid the Allen and Roth Gazebos as they are poorly designed and fragile to build - junk comes to mind

Melissa Brigham

The staff I have dealt with were all super helpful but the ladies at the return desk totally made my day! They were not just professional but they were very personable. I really felt great after my last visit there!

ron hammond

Friendly and helpful staff

Adla Stickler

Even if the 'systems' at Lowes might not be perfect for ordering during Covid, the staff are brilliant. Shout out to Kevin, Dylan, Summer and their store manager Jason who managed a work around so we could get the items we needed.

JW Mechanical Inc

not a big fan of this store...plumbing selection is a disaster..tool selection is way better in home depot it was a mistake to change from rona into a lowes rona was way better

Anthony Zanette

Good service and good prices, purchased stove and patio furniture PLUS they have Airmiles!

Tyler P

There is no sign saying that you are supposed to check in at the main entrance. The lady there this morning did not gracefully accepted my feedback. When I was there, there are many other customers had to drive around to go back to the main entrance to check in. It is just a SIGN. Please improve your store's operation and your employee's attitude toward customers.

Matthew Comeau

If you have a lot of time to stand around before getting assisted this is a great store to go. Seems very under staffed. Been there a few times and I would say it was easily 20 min average wait.

Joe Kocher

Store and the people in the store are good, do NOT order anything on line, bought a ceiling fan took 4 weeks to arrive and the glass was smashed

Trevor Freeman

Second attempt to get curb side pick up here and once again even though I got an email saying order is ready for pick up it is not ready for pick up. They have no idea what there doing at this location.

Robert Kruse

Sales Rep in large appliances was very helpful and informative.

Dave Barber

Went to store to buy an echo dot that was advertised in the weekly flyer. The sale started on Thursday and I entered the store about 11:10. I searched the store and couldn’t find any. I asked the clerk at the front desk. I was told to ask another clerk at the front because they would be locked up. The clerk checked the computer and said there were four. Another clerk was summoned to open the cabinet. She came and said they were sold out. I asked how they could be sold out already, the flyer just started that day. She smuggley said they are all gone., no apology or any explanation. I told her I would shop elsewhere. This didn’t even raise a .response. This will be the last stop I will ever make to Lowe’s. Home Depot is down the street and from now on I will be going there. Absolutely disgusting customer service. .

Sharron C.

Great service...one of their female employees took the time to take us to three different aisles and show us different options. Wish I would of gotten her name as she was very helpful.

Dale Simpson

The staff on hand were always ready to answer any questions and were very helpful

Clécio Renato

Excellent service and prices

daniel scott

One of my favorite places to visit.always a discount

B. Lymburner

Absolutely disappointed in this entire store from the Manager to the lack of care from the staff. The manager would not even give me the time of day to discuss my issue. The customer service desk called the manager and they refused to come and speak to me. I will be speaking g to corporate!

cindy Weber

Nice quality products and pricing of goods.

Tammy MacLean

Wide variety of stuff

Donna Buckner

Always find great deals

Bibi XiaoJie

Amazing customer service and follow up. Ordered wood panels in Cambridge and the Kitchener team fulfilled it for me. The folks I spoke to on the phone at both stores went above and beyond in terms of being helpful. I did not expect that level of attention from a big box store and will make Lowe's my first choice going forward.

Mike Morawski

My first go to, based on convenience. Checkout is often only staffed by one person. Good overall selection but sometimes have to make a trip to home-depot to get what I need. Always carts available in the lumber section which is nice.

Frank Kecskemeti

Very clean fully stocked store. A lot of sales staff to help. Prices are decent.

Michael Brown

Staff is friendly at check out. If you know what you are looking for, they have a wide variety of options. If you don't know what you are looking for, finding the right staff or having them paged takes a very long time. Waited for approx. 15 minutes for staff to come cut a length of chain. All in all typical box store.

marty martin

This is very nice hardware store. Very helpful staff.

Tom Schiller

All the customers and all but one staff member had masks on. Why was this one employee not wearing a mask? A healthy-looking young man with a beard. He could at least be wearing a face shield... And practice social distancing. Not talking loudly so his coworkers can hear him several isles away...