Reviews of J & K Home Building Centre (Gardener)

David Vick

Great place to shop at. Who needs a big box store.

Kory Besta

Great local place. The employees are very knowledgeable and the selection is great. I would definitely recommend checking the store out before you go to the big box stores near by.

Veronica Corbett

went in for 20 kg bag of top and bond. My son asked me to get it for him. Instead they sold me 2 10kg's for a cost of 42.70. My son had got 2 bags of 20 kg each for 52.86 at a different home hardware store. The 3 stars are for for the help I got, actually they deserved a 5 star. but when my son told me how much he paid for 40 kg's and I paid almost as much for 20 kg, I was ticked off.

Brandon Glass

fast friendly service.

Elizabeth “Liz” Boss Mortgages The Mortgage Centre

You can imagine my surprise when my kitchen tap unexpectedly snapped right off with warning (yes, with warning). Well it had been seizing up for some time. In my defense....I'm not very good with plumbing. Found Carl a retired plumber at Home Hardware and within minutes found the faucet I wanted within my budget, it was installed and Bob's your Uncle. I actually discovered Carl when I went in to purchase salt for the sidewalk during last ice storm. Very easy transactions both times and found everyone pleasant to deal with.

Christopher Wade

Good service. Good price. Got what I needed along with the advice to make an intelligent choice.

EA Locksmith

Had what i needed. Thank you!

Sanjay Agarwal

I purchased a garden hose online during the lockdown, and next week the price was dropped l tried to contact the store online but their reply was not to talk about online price.

Manno

A store that doesn’t care about it’s customers. Order something online to pick up in store and 3 and a half months later they cancel it and say they are sold out, called multiple times to check on order with no one finding out details, all I get is it will be on a truck eventually with no dates or times. Best part is a friend ordered the same thing at another store a month after I did and they received their item within a couple weeks, 3rd time I’ve had terrible service here that I’m now leaving a review. It’s nice that big cooperations doesn’t have to care about their customers, I can tell you now that you have lost a huge amount of business on the personal and contracting side.

Dinah Wray

Sandra was very helpful today. We drove from St.Catharines looking to pick up a called-in part being held for us, but the Home Hardware up the street couldn't find it, and we checked with J & K in case we made a mistake with the location.

Ja Sch

Good supply, and the staff really make it a great place

Brad Monahan

I love working with JK Building Center. Throughout the last year I have used them for any plumbing, electrical, and lumber supplies for my personal jobs at home. Never a long wait to be able to pick up and the customer service is great. Shout out to the yard guys too. ????????

Peter Langlois

Friendly, knowledgeable staff. Small store but they seem to have everything.

James McVey

Not bad selection can usually get you out a pinch.

Josh MacDonald (SEO Channel)

Careless drivers

Laszlo Gatfalvi

They are very helpful and nice.

C Hall

This group is lucky enough to be able to continue business when so many aren’t. Why they would choose to be rude and unappreciative of the business they are getting is shocking. Go to 10 George, Brantford instead as they are thrilled to serve you and very happy to be open!!!

Chris Blasiak

Awesome customer service, A1 in my books!

Fred Dinsmore

Always pleasant customer service,prompt, covid alway puts customers on edge but despite these trying times customer serve at Home Building Center was great!

Len Timmermans

Great place to shop!

Michael C

I use to order materials through J&K for jobsites and buy in store for smaller orders but I have found when I call anymore no one answers the phone at the service desk. Its sad the new management thinks this will keep customers coming. I am done trying to contact these people for materials. Some weeks we would spend thousands of dollars there. I now get materials from Home Depot a much better place to shop. J&K use to be a great store when Ken ran the store.

Stephen Chapman

They need to answer there phone!

Marla Eve

Very helpful sales person.

Cameron cameron.patrick@hotmail.com

Hours are an absolute joke at this location. Closed sundays? Latest they are ever open is 5pm. Just enough time for you to get off work, make it there for when it closes. This store would be better if it was something other than a home hardware

Lynda Greenland

I was not happy. The signature front advertised a product and it was all wrong. They have it written like 1 product for a price and then they tell me it's 3 products. Not a good way to run a business. This made me give 1 star I wasn't giving any.

David B

Garbage service, wanted to order a shut off valve you hook your garden hose up to. And they were unable to put an online order because I didn't have the product number.

Rob Allan

Quick info and ordered my stuff for delivery in less than 15 minutes. Well done.

Zoe Adams

Great customer service and selection, if they dont have it, they can order it in!!!!

John Hall

Go to the location at 10 king George where they won’t treat you rudely and actually care about their customers

Jamie Tokarz

Great place to get lumber. Personal service is the best.

Fred Cebulak

Purchased a vanity at this store awesome costumer serves . We had it delivered very friendly and careful exalt job .

Jay Blinky

Always great service!

Sara Bert

I called JK Home Hardware on King George Rd in Brantford to get 2 portable air conditioners that were on sale, I was advised all Home Hardware in Canada were sold out so I could come in before Tuesday July 10, the flyer deadline and get rain check for 2. Sounds pretty simple but it wasn't. I walk into the store not soul in there except for 1 cashier and 5 employees at the back in the customer service circle. Soon as I started to approach 2 men backed away from the registers and chatted among themselves, one woman went somewhere and I stood there for minute and a guy slowly approached me and I asked about rain check for the air conditioners and he looked at me blankly. There was another woman standing looking thru book and I asked her for rain checks for the flyer item and she said we are sold out I said I know, I called on the weekend and the guy told me to come in and get rain checks as mfg thought might have some end July. This woman argued with me insisting I didn't call their store as there is 2 of them, now hot and agitated I said I am not stupid I called here JK Home Hardware closest to Walmart which you are, but she kept arguing with me instead of just giving me 2 rain checks for the air conditioners that may or may not come in. But what do they care? it would be me out the air conditioners if they didn't come in. In a world of trade war and retailers urging us to buy Canadian which by the way Home Hardware is, we encounter this kind of rude, calling customers a liar basically, because she kept insisting I didn't call then how would I know all that and Home Hardware just lost a Canadian customer because they don't know how to treat them. I can see having bad day but 5 of them back there doing nothing really.

K P

Over priced low quality lumbers sold here. Picture is one of many defective 2x4 I received from my ordered.

Phil Mete

Excellent service from Joe!

Scott Payette

The staff was surprisingly helpful and had the unique product that I desired.

Jackie

Wonderful staff & service

Char Bowles

Staff very helpful, guys in the yard loaded my van and worked with me to make everything fit. Great service

Don Greentree

Good service , but one gentlemen at the service desk was sarcastic with me

Allan Jenkinson

Good prices and friendly staff

James Leconte

Best lumber and hardware in Brantford. Don't go to HD or Lowes.

Giovanni Petitti

Love this place in and out in 2 minutes. Beats the big box stores. And the staff there seems to know what they're talking about

Brad Cooper

Good home improvement store

Anna Matray

Lots of solutions to odd problems

Gsingh x

@Joe who works in customer service and charge me for making my day worse. Started when I went there with 2 keys and want to make copy of each. When I gave him both keys then he somehow misplaced it and then came to me for making he got 2 keys from me or not. He is working there from last 5 year. I also understand this is accident but they should compensate me and now I am at home and I got 4 keys and 2 of them are not working. My one lock is not opening and who is paying for it which is me. They didn't compensate me at all and said try these if didn't work you can come back. This Happened just 20 mins ago and now for me Home hardware so worse place to buy something. So I paid them for nothign at will. I understand it. Please take this feedback what you provide to customer and please compensate something for the customer who are loyal to you.

Martha Carlton

Great experience!