Reviews of RONA Belleville (Gardener)

David Pope

Helpful staff directed me to product I needed. Was disappointed it's not giving Air Miles any more.

Gerry Doxtater

Always cheerful great service

Jamie Whan

Helpful staff,limited selection

Sweat The Detailz Inc.

I mean, the Rona sign is burnt out and the roof is leaking... "Doing it right " is the store slogan

Lynn Dafoe

Great store always seem to have what you need on site

Matt Cain

After purchasing a bbq and putting it together, we noticed a small part was broken. We went back to the store the next day with the part assuming they would order us a new one. Instead we received very poor customer service and were basically told to do it ourselves. We've since contacted Picton Home Hardware and they are taking care of us and ordering the part with no hesitation. We would definitely not recommend Rona Belleville to anyone.

kim szubzda

No problem at all. Easy to order.

Chris Hollis

Nice well stocked store. Small in comparison to neighbouring stores which probably accounts for it not being very busy.

Johnny BC

Great place with helpfull staff.

Karla Monkman

Very experienced and easy to talk to. Excellent customer service.

Rimmi Design

Great outdoor lumber section and friendly, attentive staff.

Jessica Young

I am quite disappointed with Rona after the store was allowed to reopen after being closed due to covid-19. I felt during the closure, they did an excellent job with their curbside pickup. However, once allowed to reopen, I was assured curbside pickup would still be available - which is my preferred method. Once I arrived, I parked in the designated area and called the number. I was placed on hold for over 10 minutes as the phone just rang and rang. I then decided to go inside. When I got to the pickup desk, I asked him if curbside was still available and he told me "ideally no, it's not a priority - even if you can get through when you call". These companies should be responsible and encourage people to not come into the store - where social distancing is barely adhered to. Their website says "vigorous social-distancing measures", which is a joke. Once I got my order the employee gave me an invoice and then told me I would have to get the cashier to stamp it on my way out. One cashier working at the front with a lineup of probably 10 people. If curbside is not your priority, don't make it an option at all!

CanadianRob

Nice helpful staff who took me directly to what I was looking for.

JAY LANDRY

Comprehensive stock but expensive. In store directions very poor by front enders.

B O

Extremely rude if you don't order online they tell you they won't tell you their stock and your out of luck. I don't understand why they even pick up the phone.

Paul Mitchell

Great store location. Had everything I needed . The girl at the cash was her last day. She was very helpful and kind.

Keith Ippel

Helpful staff

Rick Stevens

Nice place to shop, staff very friendly and helpful. Price matched and applied the 15% discount, perfect. Thank you

Fred Cole

I stopped into our Belleville Rona store and purchased the Brondell PureSpa duel temperature bidet. I could not be more pleased with the product and the installation is a breeze. The quality of this bidet is very good and price is very reasonable. Not only is this very healthy for you but reduced toilet paper is a big bonus. I highly recommend this product and would buy again.

kevin matthews

Contractors desk is amazing funny and helpful

Jair Lopes

Pick up orders taking 48 hours, could do better and have the staff organized to pick up orders faster. Price was excelent.

Bryan

Fantastic service,fast.

Sean McKee

Excellent service and making sure they keep their standards of safety consistent for their customers.

Joe Locklin

Great service and had product i needed

Kendra S

I recently purchased an expensive lawnmower from Rona Belleville. I used it three times and it broke. I was also told to deal with this myself with the company that made the lawnmower. The staff member was short, rude, and had zero empathy for this issue. Yes, had I owned it for a year or longer, I would understand, but considering it was purchased 3 months ago, only used 3 times. I expect some empathy and would hope they would be more than happy to replace, refund and deal with the company THEY purchased from, themselves. I purchased this lawnmower at “Rona”. They should deal with this. Otherwise I would have directly purchased from the company. I paid Rona… not the company that makes the lawnmower. I will never purchase another thing from this store and will let everyone I know how they deal with issues regarding the products they sell.

Fred Bebee

Was in looking at kitchen cabinets for approximately 20..no staff ever approached us to offer assistance. So we left

Peter Hughes

Friendly there to help you with anything

Helen Smith

Have what you need , if not can order it for you.I would recommend Belleville

Nishelle McLellan

Amanda was so helpful over the phone for our curb side pick up. A few items glitched when ordering online, but she made sure we were taken care of. Mason was also very helpful, coming and asking us if we needed any help when he saw us waiting in the parking lot. Awesome experience, would definitely order curb-side pick up from them again!

Pam Redfearn

Extremely helpful staff!!????????

Jazz Samra

Had the worst customer service experience at this location. Employees definitely don't like working here. I even complain to the supervisor and he shrugged me off... I returned my products and went across the street to Home Depot. Never going back to Rona again

Veronica

Unparalleled service. Mike and his team are welcoming and serious about their customers. Being a smaller store they may not have everything you are looking for in stock, but fret not, they are always willing to help you source the item and bring it in. Where they do hold an advantage is the lumber yard. Keep out doors, the wood is in excellent condition, less warped than other stores and generally ample.

Denis Dodge

Its ok not organize

mike vance

Almost everything you need, friendly service

emtcody

Peter in the paint department is extremely rude. Demeaning and flat out trys to make you feel stupid. I would avoid this guy, but others seem to be great. This guy obviously feels untouchable by management , possibly an ego issue who knows. Sometimes wonder if management knows his behavior is unacceptable or they just turn the other way on it. Prices are ok, but service from that dude is an all time low rating.

Cathie Mechetuk

Used curbside pick up for my online order. Staff was courteous and I didn't have to wait long for them to bring out my order.

Sara Quigley

Cashier was lovely and very helpful

Alex McDowell

Curbside is a joke. After waiting almost 3 hours for a part I finally get the email only to have to wait 20 min for them to bring it to me, and I'm still waiting.

Robert Skinner

Kind staff. Helped me find what I was looking for.

Lynda Desmidt

All I had was a picture of my fence I had stained last year.the gentleman that helped me matched it perfectly to the picture

David Ferraccioli

Amazing customer service by a gentleman named Cam, I unfortunately got misinformed by someone and cam not only clarified it but found a quick solution to the issue at hand. Very happy with the product as well, will be returning.

Rebecca Colley

Great friendly staff

Stephen Brown

The staff is to lazy to look on the shelf for stain to help the customer .this store should be shut down.there staff is rude.l will never recommend this company to know one.

M G

Very helpful and polite staff.

Bob Biro

Did not have what I wanted but helpful people

E Clapp

Very good

Dustin Benway

Had my online order ready for pick up promptly. Unfortunately didn't have all items I needed in stock. Customer service was great, thanks again.

Sarah Wheaton

The Belleville Rona has the absolutely best customer service that I have experienced in a very, very long time. Every staff member that I dealt with went out of their way to be kind and helpful. The manager went above and beyond as well! Belleville Rona, you have this customer for life!

Wayne Shandraw

they were great with me both times

Noah Gonyea

Great prices and customer service