Reviews of United Lumber Home Hardware Building Centre - Barrie North (Gardener)

james courriere

Staff was very helpful got my Dimensions cut my wood for me at free of charge no $5 a cut fee so it was basically very good experience you would love shopping here

Alex Murchison

What I like is the friendly staff and wide range of products.

David Chapman

No product, no help to get it and no one seems to really care! Tried calling 6 times talked to 3 people who all transferred me to a dead end.

Hardtails Bunn.

Great store....

Abid S

I bought some stuff with them very polite and helpfull staff. Always willing to help you locate things and answer your questions. They won't sell you anything which is wrong. Highly recommended. Good place

Dave Oliver

Great Hardware and Lumber Store.

John Walker

Great spot for all your lumber needs, Jeff was great and helped Liz and I make the right choice for our new room. In fact all the staff was very nice and helpful. Defiantly our first choice for home improvement .

Adam Peckham

All staff are knowledgeable and available to answer your questions. Locally owed and operated. Great store and service.

Ryan Timleck

I was very happy with their turn around time for curbside pickup. Prices were better than Lowe's and The Home Depot's. Im going to have to consider Home Hardware more often. There website could be better.

Adam Ritchie

A lumberyard full of guys on fork trucks and apparently it isn't anyone's job to help customers.

Gerry Dykman

Staff busy chatting. Asked someone for help finding something. They pointed to a rack 3 feet behind me, and said it's right there. I went to the rack(of course nothing on the rack). I turned to the person beside me, and she says" I guess we dont have any"

Lorna Chapman

The outside lumber assistant was very helpful. A mistake by the inside service rep caused me a little delay as I had to go back into the store to make corrections.

Jason Regular

(Update on previous review.) Was contacted by headquarters in a timely manner and are quickly taking care of the order, thanks! Customer service/care definitely needs working on. I made an online order back in April and I haven't heard anything, not even to out see if I would still like to pick it up if they have it or a refund. I'll Stick to Home Depot & Canadian Tire At least I get my orders on time plus better prices on same merchandise, also better customer service.

Redvers Spurling

Excellent customer service friendly staff who knkw there stuff.

Gavin Doran

Not the biggest store, but for size they squeeze a lot in (and keep it tidy). Staff always friendly, knowledge is great!

Sheri Wellington

UPDATE!!!! Exemplary Customer Service. I want to thank Lea Anne the branch manager of Barrie North Home Hardware for promptly reaching out to me to try resolve this issue. She really took responsibility and was able to communicate well and I really felt listened to and my point of view was acknowledged. Thanks again:) Today, I WOULD recommend. Original Post: I really wanted to support locally! Almost $10 a piece bought 12 patio slabs 24x24 at 3 pm got home literally 3 blocks away on a brand new paved Bayfield Street, had 9 broken. Poor customer service , basically told me too bad, they were loaded fine, no credit would be given????. I dropped them back there a little over an hour later because I didn’t want to be stuck paying for disposal. At least they took them back! Would NOT recommend.

Tammy Mady

This team has been great during the pandemic. Quick to respond to emails. Quick to make suggestions as to how to get the best product at the best price. Friendly at curbside pick up. Strongly recommend shopping here over the bigger hardware stores!

Adriaen van der Wal

We Pick up odds and ends here all the time. Great lumber selection , excellent nail/screw/nuts and bolts selection. Plumbing parts could be better laid out and broader selection, but for a smaller store it's pretty good. The staff are all very helpful and have a great general knowledge of everything home improvement that I have ever asked about. General manager is excellent and has helped us out with custom product information that he had to follow up by a phone call to us after he had to speak to his suppliers. Highly recommended. Sometimes a little more pricey than the box stores but thier customer service level far exceeds them everytime.

Woo Kim

Conveniently located along with other stores like CT, Walmart and etc, this store has various items from everyday home stuff to building materials, great place to drop by.

James Creech

Friendly helpful staff. They are knowledgeable and can actually answer questions. I have gone in with a problem to solve and they take the time to brainstorm your needs and offer a solution. They will price match other retailers, but often their building supplies are already better priced than the big box hardware stores.

Rob Chapman

Always good service

Wayne Crews

Amazing service. Curbside service during the pandemic and I was able to get the plumbing parts I needed almost immediately to fix a leaking drain in my basement. Big box stores take days but United Lumber Barrie was less than an hour. Thank you so much.

Tangari

Friendly staff.

Chris Jarrett

Terribly unorganized, waited 20 minutes for an employee to come refill our propane tank

david mather

Horrible service all the old men were standing around talking and not working I asked for help to get paint supplies the one guy pointed and said aile 8 and I asked well can you show me and take me there as I have questions.. he replied hold on I will get some one..a very nice lady helped us and gave us the right paint and supplies needed and I seen in the back a young girl doing all the heavy lifting and not one guy actually helped her in the back.horrible service and piss poor staff the men were just lazy ..if you are to go to home hardware go to Robinson Home hardware on penetanguishene road in Barrie they have the best staff and the staff there actually help and walk you over to the section you need and stick around to answer all your questions

Bill mccausland

They are helpful and overall I had a good experience

Luke Fex

Helpful and knowledgeable staff

Ian Black

Overpriced, help from staff mediocre

Petra Galbraith

Purchased lumber here twice this week and both times all the staff were very friendly and willing to help. The guys at the back loaded up my vehicle with everything and were super nice and made sure every piece of wood was straight and good quality. Id much rather shop at this store than Lowe’s/Rona/Home Depot. It’s nice to not have to go all the way to the busy parts of town if you need something quickly. Thanks for the great service

Mike Drew

Terrible hours... 6pm? I guess you assume people don't work during day. Hard to support Canadian businesses when your not open. Home Depot it is I guess.

Lynn Killackey

I have been shopping at this store for over 25yrs. Staff are wonderful, very helpful and management is like family. This isn't a big box store just a local family business that I will support whenever possible.

Kevin Watson

Solid inventory selection and great staff.

Denis Landry m

Great store.

Dave C

For every good experience here there are 5 bad ones. Sometimes you get that one person who goes above and beyond and makes you want to come back to support a local hardware store. Then you run into the person who has no motivation to help and seem disappointed you showed up in the store. Today was my last time going into United Lumber Barrie. It just isn't worth the hassle when you really need help. For management, if you are reading this, you really need to invest in "Secret Shopper" services.

James Seguin

Always a good experience, with knowledgeable staff and managers. Quality Canadian products and each home hardware is independantly owned by local families. What more could you want in a time when buying local really counts!

Brad Fuller

Pickup items that u order online, they don't have alot of items stocked so it is a good idea to call to see if they have what you're looking for in stock.

Anna Good

I went there to pick up my order from curbside pickup very nice people here.

Nick Rosart

Love this store. Way better than Canadian Tire and the big box BS!

Erin Catt

Very helpful and friendly staff

lisa chambers

Love buying paint there. Workers are very helpful.

Evelyn Edwards

It was great. . The gal that looked after me was very helpful. Thank you ????????

M C

So very helpful. Love I don't have to go to the south end for something small

John Durnford

Great staff, and lotsa good deals!

Andrew North

Good food. Good service

Dale Chapman

Great place to find those household items that you can't find elsewhere. Problem is finding it without asking for help because everyone else is tying up the staff looking for stuff.

John McLean

Very helpful and very friendly staff. A much better shopping experience than at those big box stores.

Janet Corbett

Fabulous Helpful Staff.

Isaiah Miller

Super rude customer service with curb side pick-up. I understand this is a stressful time but myself and 2 others were spoken to in a very rude manner.

Evgeniy Chernyshov

Nice store with everything you need for home

Cindy Smith

It's hard right now because if you're not sure what size you want, you can't go in. Phoning the store helps.

Chris Thonert

Staff are friendly, but the store layout is abit cramped.

Dave Belyk

Great advice on paint

Maureen Dusowoth

Great In and out in good time.

Tuan Anh

Not recommend this store, this specific store just want to make profit more than happy customer. I saw an sale item on their flyer (Home Hardware flyer) but their price not show the sale price. So when I asked them do the price match with the flyer, they saw I want to buy 2 different items so they said NO, we dont do price match because our store policy. They let me walk our at 8:10am in the morning. So I call the other Home Hardware store at 138 Penetanguishene Toad, they are happy to do price match for me, never give me hard time. The most important thing is when I came to the store, they even already brought it out left in the cashier for me( I'm not even asked). So happy, how good they treat customers. Not like the store in 520 Bayfield. I never ever come to this store again. Just want to make profit, dont care anything else

dAVE Mayo

Home hardware store

Dave B

Very helpful. Good selection of items.

Valerie Powers

Fast easy online ordering and was ready for pickup so quickly. Thank you for the great service

Aaron Travers

If I could give this store a negative review. I would. Worse customer service ever - message indicates leave a message and someone will call you back. Have left three messages for store manager LeeAnn - have not heard from her at all - -10 rating.

Gilmore Johnson

Great place the staff is super friendly and helpful check it out!

Cory Porter

Lazy clueless yard workers , especially when a transport delivers lumber , 7 yard guys standing there n not 1 can tell the driver where to park n start unstrapping , worst place to deliver too..

J M

Absolutely amazing store! Went in to pick up replacement parts for some repairs while visiting the in-laws. The employees were very friendly and helpful. They didn't just point me in a general direction like pretty much every Toronto store but instead actually took me to the item I needed and helped with recommendations. They also had the items I needed that the big box guys didn't have.

Robin Butterfield

Being from out of town (2 hours away) I was recently in Barrie to move my daughter into a student residence. Upon arrival I found that two entrances that were supposed to have locking doors on them, did not. Faced with an urgent situation I contacted the Home Hardware on Bayfield Street and explained my situation. I asked if there was anyway for me to get two locking door knobs as soon as possible. I was advised that my situation fell under an emergency circumstance and was told I could come right over to pick them up. I was very happy and impressed with the customer service.

John Galipeau

Always very helpful.

Thomas Black

They use Jeldwen Windows and Doors, whose technician and now higher ups have made my mother out to be a liar. Check out the attached emails and texts. The Jeldwen technician could not install his own companies screen door, I had to get my contractor to do it. Next technician came out, determined it was a manufacturer's error after Jeldwen higher ups told me it was a "complimentary service" and there were clauses I had to abide by because of this. After informing them their technicia determined it was a manufacturer's error neither United Lumber nor Jeldwen have addressed it or apologized. I've asked to speak to the president 4 times, every request has been ignored or they said yes and then passed me off to another store manager. I showed up to pick up my screen doors. They did not know which were mine. That was one month ago. We are still dealing with the issue. I was ignored for days at a time, they played broken telephone only including some parties involved with emails confusing things consistently. After admitting their fault of poor communication, it persisted. The store manager feels their apologies and "hard work" is sufficient for wasting hours of my time driving to pick up screen doors multiple times and more hours dealing with them, and chasing them down. Thanks for replying. We communicated back forth before I came to pick up the doors. I was asked which day I was coming. I told you guys when I was coming and I was told theyd be ready for pickup. When I showed up to the store saying I'm here to pickup the screen doors there was confusion, it took over 15 minutes to find the screen doors. When I was handed the screen doors that the employees couldn't confidently say they were for me and had no way of confirming it. They blamed Jeldwen for this. I am not sure why they couldn't of called Jeldwen right then and there on the spot. The salesman then proceeded to ignore me for a week, ducking my calls, texts and emails with excuses along the way. After speaking to the store manager these communication issues still persisted. After confronting the store manager he offered the same resolution as the time before which was to speak to the employee making the communication errors. I didn't mention the entire issue with the screens doors being mistaken for the wrong size and even more confusion afterwards. As you can see they are not apologetic in their response....

Dave L

Good, friendly and knowledgeable service. My "go-to" hardware store. Special kudos and thanks to Robert . Very helpful on four visits in a row. !!! Well done , Robert. Appreciate the help, and ideas you offered. A very satisfied customer

Fred Salazar

Service was excellent quick pick up unlike Lowes that takes 15 minutes just to answer the phone to tell them you arrived

Michael Sylvester

Perfectly situated on Bayfield Street north. Gathering last minute home essentials or looking for outdoor shrubbery. United Home Hardware is a great place for home or cottage essentials. Friendly service and friendly atmosphere.

Wendy Pew

Used the United lumber home hardware web site to order on line. this site was very easy to use and pick up with 1-2 hours. No line ups, staff very friendly. Great job people trying to provide great service in Covid times

Jaclyn Miller

Weiser sent me some replacement parts for my lock set. They must have mispicked and sent 2 pieces that couldn't possibly fit together. I went to home hardware hoping to purchase the correct piece, they were able to give me an alternate piece that worked! Also a great place for propane tank refills, quick and friendly!

Ron Watson

Very friendly & helpful staff. The guys in lumberyard load up my wood orders without any problems. Better than a few other places around Barrie

Phil V

Good place to shop staff very helpful

colleen turner

The gentleman working in the paint department today, May 21st, provided excellent customer service! Thank you.

Bob Zuruncle

Staff was very helpful and friendly. Prices were competitive.

Richard Kitchen

Very helpful staff. I entered the store with a strange request and I was very thoughtfully assisted. One does not often get service that is above and beyond what is required.

Paul Bell

Excellent service by a friendly and competent staff.Thank you guys

David and Margaret Duff

I was disappointed. The plywood cuts rack was practically empty as was the urethane spray bombs. And the price of a 1x6x48" pc of maple was shocking.

T Roy S

Charged me for an item i didn't get. Had to go back in and get refund. Sold me 3 bails of peat moss they only had 2. Had to go back in again to get refunded again

Miles Thompson

Good place to stop

Rick Hubbert

I have found that the staff are very helpful and friendly. With their assistance I am in and out of the store very rapidly with the right materials at a competitive price. Five stars

Nicholas Collins

Very helpful, friendly staff.

Jason Boutot

Great service, friendly knowledgeable staff.

Debbie Mutch

Wasnt very good, this time. Waited in parking lot an hour for order.

david wood

Fast service ordered at 1230 picked up by 2 Quickest curb side service I have ever had

Deanna Deschene

Extremely helpful and courtious. Always a pleasant experience!

Time Done

Waited 1 week for 3 bathroom fans and when I call in, they keep saying we're unloading the truck blah blah blah. Not sure why it take 4 hours to grab the small bathroom fans our of the truck but they really don't care as there is no competition around the north end of Barrie.

Sam Pre

People outside waiting for their curbside orders to come out

Michael Webb

Worst customer service ever! Rude and arrogant staff. This will be the last time I ever use this location.

Scott Freeland

Friendly and helpful but a little pricey

Leonard Day

Good store good staff friendly and knowledgeable

Brendan MacNaughton

Good service with a great ability to answer questions I had. Great advice from their carpenter to help modify a door.

Kirk Wall

Interesting experience where upon entry employees kinda ignore you. But eventually someone emerges and is so helpful and courteous.

john anderson

It. Was alright.

Brent Stitt

Spend an hour on the phone trying to get a guy named robert on the paint desk, went to Lowe's they answered and helped by 12 cans of stain.

Don Bemko

Had the greatest experience today while doing a DIY the kitchen drain. Ended up going back to the United Hardware Store 3 times because this work was quite unique and Mark ( the supervisor ) helped me every time. He explained the solution to my 3 problems. Again a extended thank you to him for helping me.

matt watts

Rod has incredible knowledge on just about everything, been going to see him for Years! Highly recommend

Sean Mills

Very helpful staff very professional always enjoy doing business with these guys

Dave Martin

Used curbside today... very efficient and professional !!! Tks for being there !!

Kaitlyn Fike

Called approx. 6 times today to get some assistance on pricing for lag bolts and rebar for an upcoming job to save me from making the trip into town. The staff (various) would put me on hold, and then after a minute, they would pickup and hangup. I'd call back and ask if there is something wrong with the phones, notify them that it is the 3rd or 4th time calling back and having the same issue, only to be placed on hold once again and hungup on. Very frustrating. Will be shopping somewhere else.

Wayne Brittain

Staff was very polite and i was able to get my propane filled fairly quickly.

Erica Thorne

Smaller store no lumber

Joe Arbo

Great people great service every time.

Bill Kelly

Excellent place to shop, service plus!

Kathy Carlson

Knowledgeable and friendly staff. Quick to respond to my orders and ready on time. Website is not very user friendly. Had difficulty finding what I needed, however eventually I got what I needed. Phoning into the store is a total fail. Left messages and did not get a response.

Jeff French

I have utilized this place for years and almost every purchase has been a major headache. From windows and doors to everything in between- however I have foolishly tried again over and over mostly out of convenience. Their yard people are absolutely brutal and disrespectful and have seen numerous confrontations with other customers ( I wouldn't normally side with much of the general public but their yard staff are ridiculous) If you require anything more than what you can see in the store, I would highly recommend going elsewhere as you will likely receive your order damaged or a poor quality product - trust me! Myself as well as several acquaintances all experience the same thing. I have never written one of these reviews before but felt compelled to save others the hassle.

Cindy Naismith

Good service.

Barb Tom

Friendly staff.

Lisa Wyatt

Knowledgeable and great service

Stefan Shelenko

Propane say no more@

Sarah

Staff was very helpful in providing options for paint within the budget, and figuring out a colour scheme. All very friendly and helpful!

Bruce MACGREGOR

Wonderful staff, only store of this kind I like to shop in. BOO to the big box.

James James

Bad!

Justin Smith

Inventory of gardening supplies was low. Otherwise helpful staff.

tamera O

They were really nice and helpful

Tina Bassani

The only place in Barrie that has Victor Electronic Flea traps

Chris Grout

Great friendly knowledgeable staff