0/5. Poor service and poor attitude from the reception straight up to the owner. The driver was pleasant and accommodating once on site. Couldn't deliver on time and after questioning them about it we were yelled at and told they will no longer deliver to our address. Said 1.5-2 hours late shouldn't be a problem, not realizing the delivery window started at 8am-12pm. Job site is now rained out, material is all over the city sidewalk and the beds that were being built have now washed out. This owner's fix was to refuse any further service to our address because we brought our concern to his attention. Had things been delivered on time, none of this would be an issue. Ferndale Gardens was unwilling to accommodate or remedy the situation and instead ran from it. As an added bonus, the receptionist called back and spoke to another member of the household claiming she was threatened, not realizing the initial call was on speaker and no such thing happened. She also blamed traffic.and weather as an issue after refusing to acknowledge we were given a morning delivery time. We're still under stay at home orders and it is a clear morning. Spend the extra $20 and order from somewhere reputable. Barrie Garden Centre, Carrs, and Kells all have better service and appreciate their customers. I've never brought a problem forward to an owner to have them tell us to F*** off.