Reviews of Pioneer Family Pools & Spas (Gardener)

Juan Guzman

(Translated) Personally I think it is a company with a large assortment I have bought in a couple of occasions and the attention has always been excellent, wide assortment for spa and piscinsas that is what I have bought and competitive prices (Original) En lo personal creo que es una empresa con gran surtido he comprado en un par de ocaciones y la atención siempre ha sido excelente , amplido surtido para spa y piscinsas que es lo que yo he comprado y precios competitivos

Susanne F.

Do not go and expect help because you wont get it and poor customer service.

Lt. Col.Márk Tóth

No answer like that Sorry we dont have it They are insane everything organized and available

Sebastian Kowalski

Helpful, friendly staff

Eric Bojmelgrin

Good source for pools hot tubs and supplies. Chemicals, replacement parts as well as patio furniture in a large showroom and store.

Jonathan Maloney

Great store, always have everything I need for my pool and hot tub. They are always stocked up on everything and have great customer service.

Drew Cor

Looking for an inground pool. Reviews are very important and I am glad to see the responses by the company on here. At least they are interested in their reputation. I will proceed to the store and update on here. So far, I like what I see.

Julie Levesque

Very helpful, knowledgeable, patient and no pushy salesperson.

Linda McArdle

Meagan spent ages explaining all about the filters and maintenance of pools as I had no idea, she answered all of my many questions. Very professional and knowledgeable and even though I changed my mind a few times she was extremely accommodating and polite. Not pushy as a salesperson either which I really liked. Would use them again in the future and recommend them highly if you're thinking of getting a pool installed.

Colleen Humphreys

Pioneer Pools has an excellent selecton of products, including outdoor furniture. We decided to outfit our deck with new furniture and Vicky helped us from the start. Along the way, there were many hiccups from the manufacturer with regards to our order. Vicky continually followed up and ensured that in the end we got the product we ordered. That kind of service is what sets pioneer pools apart from the competition.

Jeff Weeks

We decided to go with an on-ground pool with Pioneer Pools in the summer of 2019. I was impressed with the entire process, which started with the original sales call with Mark. He was punctual, professional, friendly and attentive throughout the entire process. The installation team was also very professional and friendly, and did a great job, including cleaning up the worksite throughly afterwards. After sales service and technical support has also been also very good, and we find the staff a pleasure to deal with. There is always someone available to answer a question or give some advice. A swimming pool represents a sizeable investment and we would not hesitate to recommend Pioneer to anyone considering such a project.

salman naeem

Little expensive but good place to get your pool stuff

Bailey Shute

Service is through the roof.

Sergio Medeiros

Amazing customer service and knowledge. We just got our pool installed, Scott the install was truly amazing,hard worker and knowledge. Meghan our salesperson was so helpful with us choosing the right pool and Kelly another amazing person with all our rookie questions and concerns. Thank you so much pioneer family for our great experience. Highly recommend from my family to yours.

Francesco

Hands down best place to deal with when it comes to getting the pool you want and the service you need, staff are always friendly and are always willing to answer any questions. Highly recommended !!!

Jordan Curet

After 2 months struggling with my pool,Paul the pool technician showed up and in 1 min he just told me all the issues, such a great guy,I've never seen such a skilled, knowledgeable person and enjoy what he does really bad!Thanks so much Paul and Pool Family Pool!????✌???? Yordan & Sherry

Aida McAleer

Great pool place

Joseph Talbot, Royal LePage Locations North, Broke

I was surprised they only had one solar panel to choose from. Was looking for more options and advice

Vanessa Cooper

Friendly, helpful customer service.

Cam S. Leslie

Great service

Victoria M

Extremely disappointed with the customer service. I wanted to book ongoing service maintenance and purchase pool accessories. I was told that because I am considered a new customer, that there is no time available for me and to call back in March of 2021! I get it we’re all busy, but not a good first impression of this company and I will be taking my business elsewhere.

kyle galashan

We have had a great experience with the purchase of our new spa! We came into the store several times to “kick tires”and dream a little bit. Always treated warmly with absolutely NO pressure to buy or commit and we were never made to feel like we were wasting your sales staff time. They just answered every question we had and gave us space. When the time came and we were comfortable with a purchase, it was very seamless and easy. Alan was our salesman and he even answered my text questions on the weekend after hours! Your install crew, Jay and Mark, were fast, polite and thorough. 5 stars Pioneer start to finish.

Renee N

Love our hot tub so much so excited to get it filled and enjoy!!! The delivery guys were awesome so nice polite and friendly!!!

Sean Cappadocia

Back yard renos went without a hitch when I booked in a new liner and a winter cover installation. Carrie orchestrated the service with our landscaper and the crew of Graham and Mike did an outstanding job. They pushed through the rain and …

Noah Striker

We always shop here for all of our pool, spa, and outdoor furniture needs. The staff are very friendly, knowledgeable, and always willing to help. The prices are great and very competitive. Highly recommended.

Inflatable Fun

Very friendly and helpful staff

Vidura Atapattu

Excellent service!! Very happy with the Pioneer Barrie crew. We have had only positive experience . We had a fantastic experience dealing with Mark at Pioneer Pools in Barrie! .Our inground pool was completed ahead of the proposed completion date, and Jake and his crew were super during the building of the pool and the preparation work! I would refer Pioneer Pools to everyone! . Pool orientation with Mark was excellent.

Marcel Heaton

I love this place! I've been going to Pioneer pools for years. The location is convenient. The staff are friendly and knowledgeable. I feel like I get good value for my dollar. The selection of pool products and parts are top notch.

Dino Sangiuliano

Are just pool place in Barrie they have all the pool supplies you may need.

Stanley Bush

Kyle there is amazing and the reason I keep going back. The rest of the staff is hit or miss - a few are nice, some seem to know some stuff, and the others are borderline rude. If it weren't for Kyle, we'd take our business elsewhere, but he's helpful, patient, and very knowledgeable. Kyle deserves 5 stars but the rest of the store is about a 2.5

Susan Catlin

We've been searching for the right hot tub that fits our needs, but most importantly, we wanted to ensure we chose the right company. We could not be more pleased with both Cameron and Pioneer Pools Barrie. Cameron took the time to really find out our needs and recommended a solution that is perfect. We cannot wait to have our tub delivered so we can begin enjoying. Thank you Pioneer Pools. We are happy to be now a part of the Pioneer Family!

Michael R.

Professional and friendly services esp during the pandemic

Debbie Sitzer

Pioneer Pools did exactly what they said they would do. My in ground pool installation was executed flawlessly. They are the performance standard that I now hold all other contractors to! I would recommend them without hesitation.

Cyrus Singh

Took the drive to Barrie for a special part for our pool heater and was amazed at how well the store was kept and how friendly all the staff were. I must have been asked a half dozen times if I needed help and had several conversations. Highly recommended for all your pool needs

MJ Gaudet

A huge THANK-YOU to the team at Pioneer Pools Barrie for another efficient, friendly and knowledgable experience in opening our pool again this year. We might have had to wait a bit to pick up supplies but their positive work ethic during a very demanding time with longer pick-up lines but they handled things with good customer service and humour. Thanks, MJ

Colin Campbell

Staff are professionals and very pleasant, helpfull and if directions are required they are happy to assist. Colin Campbell

Bob Black

We spent a lot of time researching and visiting various sellers of hot tubs. Although some of the other dealers had things going for them we found Cameron from Pioneer Pools to be the most knowledgeable and prevented us from making mistakes so we went with them. Pool delivered on time in excellent condition without incident. Recommended electrician right on schedule. Hot tub operational same day. Everything has been perfect so far.

Bluemoonmedspa

We have spent quite a bit of time shopping for a pool and after visiting all the local pool stores in Barrie we found Pioneer to be the most knowledgeable and friendly. From the point of buying to the efficient scheduling and the professionalism of the installers we couldn’t of found a better place to purchase the pool we have been waiting a lifetime for. Pioneer thanks so much!!

Pamela Crawford

From start to finish- a fantastic experience. Cam listened to what we wanted and directed us to the perfect tub. Delivery with Jay an Mark was also hassle free. Jay took care to explain all of the features and help us decide on best placement. Couldn't be happier with the tub and the service. Thank you Pioneer Pools!!!

Scott Wilhelm

Knowledgeable, reliable and friendly staff.

Diosbel gallardo armas

I was in the store today for 15 minutes and the staff were not available or willing to help me find a pool pump. I was bounced around from person to person but it seems as though nobody was interested in assisting. I ended up leaving and purchased the 500 dollar part somewhere else. You lost out. You really need to do business better.

Chris L

Shopped around other competitive places, and hands down this is the place to go. If you like used car salesman, shop elsewhere. You will get nothing but good customer service here. The storefront is spacious, welcoming and clean. UPDATE: May 7th, 2021 1st pool, ever Product: 12' - 54"H Resin Top - Trinity w/salt cell Well the stars and planets must be aligned. When we originally put the deposit down, late in the season 2020, we were told that it would be late July of 2021 before the install. I received a phone call on Apr 29/21 asking if hey could deliver on the 5th. Delivery went out with a hitch. They were even concerned about the impact of the surrounding landscaping during their delivery. Later that evening I got a call from their installs coordinator asking if we were prepared to have the pool installed on May 6th. Who am I to say, "No". That left me scrambling, pleasantly, to do some last minute things. On the day of install I was met with a pleasant crew. Again they were concerned about moving their equipment with as least amount of impact to the surrounding landscaping. During their install, it actually seemed like they were having fun doing their work. What more can you ask for!? People who enjoy what they are doing and having a good time, for work!? Wish I could say the same. LOL The install was complete and they cleaned up. They gave some instruction of what to do next, which was very informative and critical instructions to ensure that were to be followed to ensure a proper fit for the liner to stretch and prior to the plumb in. Sitting waiting for weather to warm up to fill pool. Update of plumb in to come later... If I have to say anything about this process, the communication is great and the people are even greater.

Diane Crawford

Excellent pre Christmas Service from Dave Flood. We had a problem with our month old swim spa, two days before family was to arrive for our early Christmas celebration. Dave was on it! He agreed to come out …

Bruno Tombari

Thank you Vicky for all your assistance, the New Gazebo is great. Vicky and the staff at Pioneer Family Pools in Barrie are helpful, knowledgeable and a pleasure to deal with.

Sarah Collins

Great experienced and knowledgeable staff!

bill Mar

Thanks so much to Jordan and his team for their hard work. Jordan walked me through each piece of equipment and helped me make the best possible choices for what i wanted. I did not feel pressured to buy the most expensive items, rather …

David Janzen

My go to pool store.

Kelly Giroux

We got several quotes before choosing Pioneer. They worked with us to create a plan that suited our vision, our space, and our budget. Mark is such an earnest fellow, we felt like a trusted friend was helping us throughout the whole process. The entire team at Pioneer in Barrie is made up of genuinely good people, who really know what they are doing, are SO accessible for your questions and concerns - and who all worked together to build us the pool of our dreams. We can't thank you enough for all of your work and expertise! Mark has been an absolute pleasure to work with at every turn, Kelley pulls all the strings to bring everything together - and the install team - wow! Thank you all so much.

Gilles Pouliot

Decided to support local. Paid a premium to do so. Place a large order for chemicals. Order filled really quick, email confirmation in 30 minutes or so. Confirmation email states to wait in your vehicle and call the store once parked in the designated area. Surprise surprise, there's no designated area, no number to call and no one will run the order out. Must line up out back and wait for the order to be retrieved. 2 guys running orders. Not fun should have saved myself the trouble and ordered on Amazon.

Gary Laughlin

We have only had positive experiences over the years with pioneer pools. Most recently we needed to purchase a robotic cleaner and dealt with Kyle. His honesty about the various model allowed us to land on a midpriced item that so far is exceeding our expectations. Our second dealing the same day was with Cameron in the hot tub area. His line of knowledge on the hot tubs and once again keen service attitude allowed us to be educated and make informed decisions across the board. Pioneer products cost a little more but we have come to appreciate their firm support on their products when have an inquiry or problem. Both of which have been nothing of a concern but rather more in maineneace questions. Thanks Kyle and Cameron.

Cody Thomas Allen

Amazing place to work and awsome staff I am really likening it

Kate Ballantyne

We have been loyal to Pioneer Family Pools for some time. Quality of service is lacking; phone calls are not returned and parts do not seem to make it in any reasonable amount of time. It seems as though, for the most part, the right hand does not communicate with or know what the left is doing. This review is on behalf of three individual families.

Gwindor N

We just bought an above ground pool after doing a lot of research before deciding to go with Pioneer Pools. Scott and his crew provided amazing service, the wrong pool liner was sent Scott called Kelley and within a half hour the correct one was delivered and installed. Scott and his crew were extremely professional, hard working, friendly and efficient. I had an inquiry about the pool and received a call back from Kelley within 15 minutes of leaving a message. She answered all my questions. I am thrilled with how well my pool looks and can’t wait to use it in the spring. I definitely recommend Pioneer Pools to anyone looking for a pool.

Paul Wilson

They have everything I need for my pool.

Tina Murphy

Amazing pool and the journey it took to achieve our backyard paradise Mark and his team were lovely to work with. They kept us well informed during the process and answered all my late night text????????‍♀️. They always stayed on track -weather permitting and Andy never left a detail to chance. This is our oasis!????‍♀️????????

Andrew Stott

I had Pioneer pools build me a new inground pool last fall, and they have opened it now in the spring. It has been a great expereince. We are extremely happy with the new pool and we feel Pioneer has truly been excellent. Everyone was knowledgeable and helpful. As new pool owners they were great for explaining to us all about operating and maintaining the equipment and the pool. A very good experience.

Kim Jury

I have an aboveground pool and this is the third summer I have had it. It has developed rust spots in a couple places on the pool walls. So have to send in pics to see if warranty will cover it. The store is nice and bright and has a …

Jason Allen

I highly recommend Pioneer Family Pools Barrie for any pool related work or supplies. Carrie answered every question we had and made sure we understood each step of the process. The installers Graham & Mike made it seem easy with …

Andrew Falls

Allan the sales guy very knowledgeable and the delivery by jay and mark was great

James MacMurtry

Great place where else can you get your water professionally tested for free. Have used them for a few years now and have always found them pricey but professional you get what you pay for

Dwight Dickinson

Arguably the worst store in Barrie for pool supplies. Extremely rude staff that like to belittle and insult. There are better options in Barrie, and you could probably pick literally any other store and you'll have a better experience than visiting here. I will not be returning, and I've informed my friends and family to avoid this location at all costs if they like friendly staff. Heed the warnings of rude store staff that are mentioned all over reviews. I have no experience with their pool installers, but their store staff are probably some of the most ignorant individuals you'll ever meet. Almost like your presence is unwanted. Some customer service training would probably go a long way for at least one of your female employees.

Marcia Murray

Staff very helpful

Standard Auto Glass & Tinting

Nice place and very attentive staff.

Jason Chobotiuk

They (JB and Ryan) closed my neighbours pool today and were thorough polite and carried his recycle bins up for them!. Very reasonable price and on time.

Michael Stanley

I called the service department to fix an output fault error on my EI Zodiak chlorinator. They had it fixed within a week a half despite COVID going on and issues with deliveries I'm sure. They tuned up and properly programmed my 4 stage pump as well. Provided other pointers about pool use to me as well. Really impressed with the team at Pionner.

Bonnie Hensel

Great service. Mark was very informative allowing us to find the hot tub that best suited us. Thanks again Mark Calvin and Bonnie

John Gulyas

Great technical service by Dave and great sales help service by Mark!!

BrYan RZR

Greatest service I've had in a very long time. I would recommend this establishment to my own mother! Top notch, very best!

Amber Shave

Our process started almost a year ago. We were starting to source out pool companies and gather quotes. We had already been fans of Pioneer Pools after our Hot Tub purchase a couple of years ago. …

john shantz

So much variety. No pressure selling

Sylvia zwaan

Fantastic sales person, Leif was incredibly informative.

Joseph Bubel

My father purchased a $20,000+ swim spa from Pioneer Pools in Barrie in May of 2016. After initial hook up, we realized that there were multiple issues with the spa (note, it was a demo that were were promised was in 9/10 shape). The company initially sent out a technician who claimed he didn't know much about this type of swim spa and proceeded to fix nothing. When we called Pioneer back (instead of them following up with us), they said he was the only person who would know how to fix the spa, so he came back again, and again...nothing. He simply said he would order parts (no clue which ones) and we have never seen him again. This was almost three months ago... Now we sit almost three months later and our spa still does not have perfect functionality. The issues are: 1. The divider between the hot tub and spa is defective, meaning we cannot heat two sides separately. Our hot tub is set to 100 and pool to 74, yet the hot tub is 100 and the pool is 97. We are wasting heat by the day. 2. At least 50% of the jets do not work, and almost all the jets in the hot tub portion are defective. 3. The lighting is the same (defective electricals are clearly the problem). One woman at the store has tried to be helpful, but she continues to shield management as no one has ever reached out to us to help solve this problem. We are now in talks with our lawyers about how to handle this. I could not, in good conscience, ever refer someone to Pioneer Pools.

Jason George Photography

Friendly staff, very helpful answered all my questions. Thanks leif (sp?) Even in this odd time we're in right now, I enjoyed my shopping experience and will definitely be back. Been back many times and service is always .

Kent MacDonald

The worst customer experience. Staff is rude and ignorant. My business is going else where. Would not recommend .. Don't deserve even 1 star..

Alistair Riddoch

UPDATE June 10th Pioneer has come through, the liner is fixed, and the pool is filling, and we are looking forward to being able to use it before too long. This has been a severe winter, with a very late spring thaw, which added to the already seasonal nature of pool sales and care, further aggravated by our distance from their store location was a tough nut for them to handle. The pool tech that was here today is friendly, gracious, knowledgeable, experienced, and competent. You certainly get the feeling from him that everything will be fine. And that is how it turned out. Thank you Pioneer Family Pools, for helping us with our pool!!! :-) Alistair

Taylor Mitchell

Well managed and organized with helpful employees. If there is something you need that they don't carry or have in store at the moment, they try their best to get it in for you promptly.

Colleen Johnson

I always receive amazing, friendly, knowledgeable service from the staff. Wait for pick-up was perfectly acceptable during this difficult time and far far less than other businesses I’ve ordered from. Keep up the great work!

Beck Brocklebank

They will be closing our pool next month. I called and started the booking process, then handed the phone off to my husband BUT! from what I could hear it seemed to be a very smooth process

James Coulombe

I've been a long time customer here. Good prices and great variety of products. Excellent free water testing. Staff is friendly but not so great phone system and inquiry handling. I knocked off a star because I went in and bought a new heater and I was told they don't have the hood vent for it. There was some uncertainty if our old vent would work, but I was reassured that I could just call back and order the out of stock vent kit. I had to make a second trip to the store to pay for and order the hood vent since trying to reach parts on the phone was met with disconnected calls and no answers. They said it would arrive the following Wednesday ( they only get shipments once per week?- On a season that is quite short...) Im not sure why they stock and sell me the heater but not carry the vent kit so I was perplexed. 2 weeks later... I called and got through finally to someone at parts: "Can't it be shipped to my house?" ..."I'd pay the courier fees, or can I pick up at warehouse" (I ask) and that was met with old rules and rigid, inflexible answers which were frustrating and inexplicable that ultimately led to them not able to use a courier or Canada Post. (I should point out that the poor young student having to dish out this nonsense to me did a great job on behalf of the company but nonetheless, no reason to wait weeks because of antiquated business practices.) Despite numerous phone calls to them, no one ever called me back, eventually I went back to get a refund only to be told the hood vent had arrived 3 days earlier and no one bothered to call. Pioneer Pools needs an online store with direct shipping, warehousing that is responsive and integrated, front line management that speak directly to customers , not through part time staff, and a business coach and analyst to provide a complete rework of ancient business processes such as hand written orders and ancient cash registers instead of a POS (Point of Sales) systems. Other than that, it's a great place to shop!

Mentoring by Prophet Jeff Beamish

Good service...good product.

Jessica Hunt

Helpful assistance, large open store, decent prices. I'll be back, probably today ????

Tim Laine

Last Year we purchased an above ground pool from Pioneer Family Pools. We were new to the pool scene and were full of questions to which we met Mark Mawson. Mark is extremely knowledgeable and easy to deal with. This made us at ease while in the process of purchasing a pool. Over the past year we have been back many times to ask questions and buy pool supplies. It doesn't matter who we deal with they are very professional and always willing to help. I would highly recommend visiting Pioneer Family Pools for the great service they provide. Tim Laine

Sam

Amazing place, small, lots of different stuff. However paying 60+ dollars for a child's life jacket that I'm not sure my son will be comfortable in because it doesn't have the proper pfv's in the front, I cannot return it, not even if the tag is still on. It a final effing sale. You guys have got to be kidding me !!!

Lvs

Very helpful staff at the water testing center, this is one of the only nearby places that know what they're doing with ionizer pools. Sadly they don't offer water testing during covid.

Tammy MacRae

Expensive can get things cheaper elsewhere for the same things.

Andy Roersma

Great selection of products, friendly knowledgeable staff and a great showroom. If you can't find what you need from pioneer I doubt you'll find it anywhere.

GJH 944

Very helpful Staff

Colter Cascanette

This is my goto place for all my pool needs. Even with everything going on, still the same great staff and service!

Awesome Videosdotcom

We worked with Pioneer to replace the liner in our 16'x32' inground pool. Carrie Teeter, who is the service Manager, was an absolute pleasure to deal with from the first email I sent her, right through to installation day. The installation team they sent to our home were courteous and professional and did the job right on schedule and on budget. If you're in need of a liner replacement I would highly recommend calling or emailing Carrie and her team at Pioneer Pools in Barrie.

craig maidens

Little hard to find staff to deal with you. Finally found someone to help us. Product availability is low I would guess due to covid.

Leon Romeo

Great service

Angie Shupe

It has what need but service is lacking

Bdt Kim

Covid process for ordering was very confusing and their phone was unavailable but the staff were very friendly and helpful. They also had the parts I needed, where 5 other stores didn't!

M P

pool supply go to store

Gary Miller

The staff was very helpful and friendly. Lots of inventory and super customer service. My only complaint was the place was so busy it was hard to find and talk to staff about the products I needed.

George Wood

The order was processed really fast. Faster than expected. When we arrived to oickbit up there was no information for curbside puck up after going from the front to the back twice we finally figured out that we back up to the garage and someone finally came and helped us.

Jennifer McAfee

They were very helpful with a quote for a new pool liner. I also appreciated their diligence with social distancing during Covid.

416 Vapes inc.

Meghan was very helpful and knowledgeable and was a pleasure to deal with. Highly recommended you check this place out if your looking for a new spa or pool. ???? We love our hot tub and use it quite regularly. Maintaining the spa is a breeze and when you purchase your spa they give you a very informative DVD. The kids really enjoy splashing around in the pool all summer long and we have no regrets on our purchases at Pioneer family pools and spas.

Richard Batters

Don't walk in here expecting any level of service if you have an above ground pool and any connectors you will be treated like you have The Plague! Even tho they have parts that will work. If I want to buy parts I should be able too regardless. Yes I'm aware there is a sign that says no Intex parts

Sean Smith

Pioneer pool provided us with fantastic ideas and feedback for our new on-ground pool project. Our sales representative Mark and the service team were accessible, prompt, knowledgable and caring with all our needs. They built our dream pool and we could not be happier with the finished product. Many thanks Pioneer Pools - Barrie.

Carolina Tirado

Great people, amazing service, beyond excited to use my new hot tub!!

Lynn Stephenson

Great experience with Pioneer pools Barrie right from the start! Mark the inground pool coordinator was really friendly, and always there for every single question we had (there were many) if I emailed him, I always had a fast response! I had heard many nightmare stories about other companies, and we were so relieved to have a positive experience. I always felt like Mark wanted to make sure there was trust with such a huge investment! They stayed true to their word, and to their work. They were on time, and all the crew were very friendly, and such hard workers! We now have our dream pool, and would highly recommend them!!

D Last name

It's ok

Andrew Telford

I recently purchased patio furniture and cushions from Vicki Plater ... From the outset, Vicki was patient asked the right questions and didn't pressure us into making any snap decisions, on what was a sizable purchase! For courteous, reliable and professional service, I would highly recommend Vicki and Pioneer Pools for all outdoor living purchases! Andrew T

P Kowalchuk

Its Pool-vana!!! Holy smokes... talk about your one stop shopping! And it's open Sundays!!! Poolys galore who help quickly and answer all your questions.. even the dumb ones!! I've never seen so many different floating fun things in one place! Ahhhhh!! I'm so happy I found this place!!! AND they check your pool water quality and tell you what you need! Amazing!

Wig Lady

We recently made the decision to purchase a hot tub. Lief was amazing and certainly knows his stuff. He answered all of our questions and when we went to the competitor and then came back with more questions he answered them too. He worked within our budget, gave us all of our options and did everything without us having to go back to the store. Need a hot tub? Ask for Lief.

Mark Opacic

Excellent service and selection

Forester

I was recommended this place by friend of mine but their customer service is really poor. I had an appointment with one of the guys for a swimming pool in my property and I can’t get a quote from him almost 3 weeks. The dates was ok for me for installation. I did sent him a couple emails and 8 phone calls and text messages but he never get back to me. The voicemail says they are too busy. If they are doing these things at the beginning I’m not sure if I want to go with them. Just waist 1 month of my time and need to find someone else.

Dale Stansbury

Just had a large pool liner replaced after normal end of life wear. The Pioneer team made the entire process painless. Attention to detail was superb. The install team worked very hard and their attention to detail was so appreciated. The install day was hot but they never skipped a detail. Very fair pricing and the new liner is fantastic.

Dan Lemay

This place always has everything you need for your pool with great customer service.

John Wiens

Pleasant treatment. A bit expensive, but a one-stop-shop for all your pool needs.

Brian Scarcello

Great service from Carrie and the team! The liner looks amazing and the customer service throughout the process was top notch.

marco andreozzi

Ausome staff friendly and helpful see you in the spring for my season opening supply cheers.

steve quesnel

Great spa buying experience. Our salesperson Meagan answered all our questions and helped us in deciding what model best suits our needs. Delivery crew Jay and Mark did a fantastic job getting the spa to a difficult backyard. Highly recommend Pioneer Pools!!

Dan Thompson

We purchased a hot tub in June of 2021. When we first received the hot tub we had some difficulty in balancing the chemical levels so we sought advice. This advice was met with multiple different stories depending on who you spoke with. …

Gordon Mayer

We bought what we thought was a salt water tub just waiting on some government approval. 2 years later and after numerous emails and frustrations we find out we do not own a salt water tub.

ian baker

Long line up. Not too sure if it was worth it. 15 minutes at front only to go to back of building and wait in line up there for just a pickup

John Merritt

Pioneer pools was very helpful getting my problem solved! I needed a new chlorinator and they help me select the correct one and walked me through any questions I had regarding installation. Pioneer Pools seemed to be very well stocked with the parts that I needed and AJ Mabro was very helpful getting everything I needed hardware wise and answering follow-up questions I have regarding operation of the unit. Highly recommend these guys for any pool/spa needs!

Katelyn Colella

Bought a 12ft round pool this year. This would make our 3rd pool in 5 years (many moves). The sales gentleman came to our home suggested a pool and location of where to place the pool. We set a budget we went over as he was a good salesman sold us on their install and upgraded packages. First problem he sold us a pool which was no longer available in a 12 ft round, we caught this mistake shortly prior to install by looking through the catalogue. Install seemed to go well great group of guys. Installed may 17, up until now (June 25) the pool will not get above 70. It's actually very very cold. Not only did it take 1 1/2 months to get to 70 during the the heat wave it didn't raise 1 degree ! We have had the solar cover on for 4 weeks straight, turn off the pump for 4 days during extreme heat to let the water sit and raised ONLY 1 degree. We get 11-7 full sun, follow all procedures, pool is placed where the salesman recommended. Not only were we mind boggled as we had a 15 ft round above ground and a 20ft x 40ft in ground that were always over 89! The service staff and salesman were mind boggled. We soon felt taken as it's the pool no ifs and our butts. Go to the pioneer pool in Barrie spent 1hr and 30 min with various staff as they suggested a solar panel as a gas heater would be crazy for such a small pool. Hesitant we bought the solar panel + $250 dollars in extra piping and valves etc. Install the solar panel and maybe two degrees maybe but a cool night comes the pool in June in 33 heat during the day drops to 60! End result the pool is not retaining heat. Contact the store everyone is mind blown. We installed the panel but none of the piping or valves which came with it , would have bought the heater but 5 people at the store talked us out of it now won't take back the panel. They quickly turned into "it's your problem" and typical we will just sell you on whatever and do not stand behind the product. We were told and I have a text stating "they will return the solar panel but not the extra fittings etc you purchased" we go to return it --- they asked where did you buy your heater ? Not from us sorry won't take back the panel. I have texts stating the complete opposite not to mentions emails stating we already bought a heater my father in law works in heating and they are shocked. We quickly learned from asking around even though you see the 'good' reviews pioneer has a very bad reputation for service, follow up and any care for customers. So we are in $8000 on a 12 ft round pool which will not go over 70 !! Totally going to better business bureau. They are super nice as long as your buying but soon as there is an issue you are on your own !

Golfer Girl

I am usually a very patient and understanding person especially with retail employees during the pandemic however the service level at the Barrie Store is undeniably the worst! I am attempting to get some warranty work done on a $2K vacuum and after leaving several messages 6 weeks later have yet to get a returned call. Each time I call their service department I get voicemail (never live) and never get a returned call. I have since tried to contact the Manager as well and still no luck.

paul wass

Horrible customer service ...despite covid

steve white

Making people wait for water testing and not letting them know why is poor customer service! Why not issue numbers so people can shop instead we just leave because we wait so long.

M Hamilton

We were recommended to Pioneer Pools in Barrie from a satisfied customer who we trusted. We purchased a new pool liner and a high-end hot tub. Mark was our sales representative and did a terrific job. There was a minor hiccup in scheduling the liner installation and one short recall on the liner afterwards but Mark handled things for us. Pioneer stored our hot tub during the early stages of our construction and then delivered it on our schedule. One auxiliary item was missing but again Mark handled things and couriered the item to us. All in all, Pioneer has wonderful staff that can keep things on track.

Austin Healy

I had an issue with a robotic cleaner and they were able to resolve it quickly for me! great staff and great prices.

Jason Swain

New pool owner here. Bought a house with a pool and have no experience at all. Decided to make Pioneer Pools my go-to place for parts, supplies, water tests, service and help. Been there three times over past 10 days and the store is very nice and clean with lots of inventory. Staff have been helpful and friendly. The guy who gave me liquid chlorine at the back of the store was a bit rude today but I’m not one to judge a business or employee on a single interaction. I especially like and admire that someone from Pioneer is actually responding to the reviews on here because that alone shows a degree of commitment to customers and a degree of caring. It’s been a rough 2020 and so far, I have been happy with Pioneer Pools. Has waiting in lines been fun? No. But so what... it is what it is. I appreciate that the business is open and help is available so I can enjoy my pool. If my experience has been as good as it has been in 2020, then I imagine the experience will be even better once the world returns to normal. Thanks Pioneer Pools. I will be needing you a lot in the weeks to come ????. Hope to build a long-lasting relationship with you.

Carrie Lane

Carrie Teeter, the service manager, is professional and efficient. She helped us choose a liner, gave us sound advice, answered every email we sent (within minutes of sending!) and communicated all details from beginning to end of installation. She's happy to help and is exceptional at her job. Our new liner looks fantastic. Now, if only we could get Carrie to make it sunny and warm outside...

matt weatherbie

I recently moved into a house with an in-ground saltwater pool ad zero experience with maintaining and/or repairing pools. The team at Pioneer sent a technician to do a "Pool School" and it was extremely helpful and informative. They answered all my questions before I could even ask them. Shortly thereafter we purchased a hot tub from the salesperson Leif Crawforth. extremely helpful, knowledgeable, and went above and beyond to make sure our experience was pleasant and seamless. I would recommend anyone to Pioneer for their knowledge base and eagerness to help.

Fred Salazar

Very helpful staff The kid at the back I don't know his name but he's great always in a good mood

Brian Elliott

We went to Pioneer Pools to look at the cost of a pool and how long it would take to get one put in. We discussed it with Mark and with his knowledge of pools we decided to go with an on ground Pool. There was a few problems that came up but Mark was quick to find a solution or fix the problem. We had our pool installed in a week and we were swimming in it shortly after that. I would recommend Pioneer Family Pools for the great customer service and family atmosphere they have in their store. We were the first on ground pool they installed and they did a great job Thanks to Mark and Paul and all the installation Staff See you next summer

Vince Peat

We got our new hot tub today and couldn't have asked for a better experience. The guys that delivered it were on time and super professional. They were so fast and cleaned up after themselves. They got me all set up and made sure I …

Tony Henwood

Best pool place in Barrie

Crystal Luchkiw

From the minute my husband and I stepped through the front doors of pioneer pool and spa we had the most seamless, greatest experience and the best service. We purchased both a hot tub and an inground pool for our home. Mark was really incredible and paramount in our decision to go with pioneer for both. He doesn't usually deal with inground pools but went above and beyond to provide us with all the necessary information when another staff had to suddenly take time off - all so we could make the right decision for our family. Mark ended up assisting in booking our inground pool installation, and Kelley and jake took over from there. We received the most prompt, dedicated and professional service from the whole pioneer team. Jake and Kelley, both on numerous occasions, provided extra support to us in getting our property ready for inspection and the pool start up. They offered us prompt replies to our (sometimes many) questions and always very helpful advice. We are so happy we chose pioneer pool and will be loyal customers of theirs because of the top notch service they provide. Thank you, pioneer Barrie team!

bosch theo

Pioneer pools and spas gave great service. Dealt with our sales person Mark Mawson and he told us everything we needed to know about hot tubs! We shopped at every hot tub place in Barrie but found he gave the best service and was able to bring us to a final decision. A special thank you also to Dave who came to service our hot tub, you were awesome! Even when we came into have a full info session on setting Dave and Mark gave us everything to know. I would definitely refer this company to everyone. Cindy B

Dave Price

We decided to have an inground pool installed this spring and friends recommended Pioneer Pools. The dig began early July and by mid-August we were swimming. We were truly amazed how everything came together, especially dealing with the Pioneer team and various contractors involved. Now we have a backyard oasis that we can enjoy for years to come. Many thanks.

Victoria Stevenson

We recently bought a new hot tub and have had such a great experience! Cameron helped us pick out the perfect tub for us and taught us everything we needed to know. He went above and beyond to make sure we felt comfortable and answered all of our questions. We are so happy with our purchase and highly recommend others to shop here. Ask for Cameron - he is knowledgeable and friendly. You won't be disappointed. We have since been in to test our water and buy some products and continue to receive excellent customer service. Thank you again to Cameron for ensuring Pioneer has two new happy and lifelong customers.

Ernest Arseneault

What can I say; Carrie is my go to girl. She's quick to respond, understanding of my needs whether closing/ opening my pool and able to give realistic answers when I'm dealing with broken skimmers or anything due to wear n tear. Going above and beyond with service and outgoing personality. I give Carrie and Pioneer 5 + stars. ;)

D Lorenz

My experience at Pioneer was the worst I have experienced anywhere. I visited with my son, trying to source out a new hot tub cover and this time 'round I wanted a hydraulic lifter, as our cover is quite big and heavy. To say I was "dismissed" is putting it mildly. I don't think I was an aggressive customer, or unreasonable - I had legitimate questions that needed answers that I could understand. (The only thing I can think of that I may have done to irk this salesperson was stand beside him at the service counter so I could peek in the catalogue that he was flipping through, pointing out a couple of options.) At the end of our time with the salesperson, and being told that he couldn't deliver the "perfect" thing that we were looking for in a very snarky tone of voice, and then proceeding to move onto his next "job" on the computer while we were standing there thinking he was still attempting to help us, we got the hint and left the store - me shaking to the core at how rude the salesperson was, and my son having just learned how not to treat people unfortunately. We proceeded to TWO other hot tub/pool places and told them about our experience and they said that they had heard similar complaints MANY times. Guess what? Found EXACTLY what I was looking for at another store - apparently it CAN be done and I wasn't expecting too much! Feel like pulling a Julia Roberts in "Pretty Woman" and waving my sales receipt in someone's face.... "big mistake! huge!" but that would entail setting foot in that store again, something that I have vowed never to do. They could offer me my cover and lifter for FREE and I wouldn't spend a nickel in that store.

Steve Weston

I was faced with a floating liner and a couple of other issues and was stressed about not knowing the root source of the problem. I contacted Pioneer Pools and they patiently journeyed through the process with me each step of the way. The service manger Carrie Teeter is absolutely amazing and was a key part of making this process the success that it was. I do have to say that the liner was not installed when originally promised...……..It was EARLIER than promised! When does that ever happen! The liner & new lights look absolutely amazing. The grandkids are having a blast! Covid-19 may have caused things to be done a little differently than before, but the customer service here has not diminished one bit! Well done Carrie Teeter & Pioneer Pools! You have a customer for life. Steve & Sandy Weston Barrie

Gwen Roy

Friendly and knowledgable staff. Store is often well stocked,when i bought my hot tub they sent a service guy out a few times it was minor issues and they didnr charge. Would Definetly recommend.

Karen Hansen

Hands down an amazing experience to have our inground pool liner replaced!!! From the start Carrie was absolutely amazing in helping us get sorted out ! Her response time is second to none. We were nervous about the install but Graham and Mike were so personable and clearly experts. We would highly recommend!!!! Price point wise - they came on at same price point as 2 other smaller companies quotes. Karen and Vince

Livia Jones

We recently purchased a Hot Spot hot tub from the Barrie location. Lief and Cameron were extremely knowledgeable to guide us in the right direction as to what would be best for us. They were very patient with our many questions. Delivery was very efficient. Jay and Mark had most certainly done this before. They had to maneuver the dolly with the heavy tub through winter conditions over one hundred feet of our snow and ice covered lawn, as well as a few steps up onto two decks to reach the final location. David, their service tech, has also helped us out on more than one occasion with our questions, and his guidance offered has been very informative making our maintenance routine easy and understandable. Leif, Cameron, and David have each responded to our phone calls and emails promptly. Our purchase has been a great experience.

Stephen Connelly

Our family had purchased an inground pool from Pioneer Family pools located in Barrie Ontario back in the Spring of 2015. Our son at that time was 7 years of age and over the past 5 summers we have created so many memorable moments. From the first time I entered the showroom and met the staff I was treated with respect, delivering unparalleled knowledge and customer service. From my initial visit with Paul, Jake and Kelley I knew their knowledge of pools was at a level I had not seen from any other of the local pool install companies. I would really though like to mention Carrie Teeter who looks after the service department Over the last number of years Carrie has been there for our family. She provided us with such outstanding service each time going above anything we could imagine. There has not been one question or concern directed towards her that she could not figure out and then help us with. Either being a quick fix or something more involved. Her personal knowledge surrounding anything to do with swimming pools is second to none. Saying that our family really appreciates all her help, would be an understatement. We consider the staff like family to us. Here's hoping for summer weather coming back soon. Regards Steve, Andrea and Nicholas Connelly

Steve White

Worst customer service for loyal customers after lining up to purchase chlorine refills then driving around to back of building as i do weekly as a loyal customer. They advise me i have to return to the front of the store to purchase a cap for my chlorine jug at $6.99 and wait in line again. The person servicing the rear part was rude after asking why you charge clients $6.99 for a cap and $ 13.99 for a complete jug. His reply was we can not give stuff away for free. which i replied $ 6.99 for a cap and the inconvenience to line up a second time is just taking advantage of your customers. To dismiss clients with a loud have a nice day and a wave while not wearing a mask in these times where all loyal customers just want a little respect is not good business.

Amanda Murphy

WORSE COMPANY EVER!!!! HORRIBLE CUSTOMER SERVICE!!!!The so called manager kelly Hoggarth belittles you and always has an answer for everything. I called to have my hot tub repaired paid $373. Had to have them come back 3 times and it's still not fixed!!!!! This has happened on more then one occasion. Then when I asked for my money back so I can get someone to actually fix it, I was pretty much told its out of my hands. They hardly ever return your calls. Save your money and never deal with these people!!!

Karen Ireland

We are absolutely thrilled with our our in ground pool! Going into the purchase we knew nothing about pools at all. Mark Mawson our sales representative was incredible. He met with us and went over all our options for our backyard. I can not say enough about the entire Pioneer Pools team from start to finish. Kelley Hogarth was incredible at organizing and scheduling all the details. The crew from start to finish was a joy to have working in the backyard. Hearing them laugh and talk to each other was another example of a great company atmosphere. Was an honour to have them install our pool! Thank you Pioneer Pool Family ! Love the Aita Family ! Update : we went back to Pioneer as they are the ones we trust for all our pool needs. Buying anything during Covid is a scary thing. Dylan Parnell at Pioneer Pools Barrie was so knowledgeable and patient. He took the time to explain our options and help guide us to the perfect fit for our needs. Thank you again Pioneer Pools !

Marianne Labelle

Want to thank Pioneer Pools and the staff...Very friendly and professional..Mario and I bought a hot tub .They were great at explaining everything...I would recommend anyone to go here.????????..Again thanks for the professionalism...

Amardeep Guerri

Great selection of patio items; not just pool stuff. We bought a fire table and had a great experience with manager Victoria.

Joe S

JAY & Mark did a great professional job installing our hot tub on August 22.

Teresa Blain

We purchased our Hot Tub from Mark a year ago and have since then have had excellent service from him and the staff at Pioneer Pools. We required servicing last August and at that time Dave attended, diagnosed the problem and corrected it promptly. We have had no other issues since. Cheers to a great team.

Jacquie McIntosh

Excellent store and superb customer service. Shout out to AJ for his helpful, efficient, knowledgeable and friendly service :) Every time I go to Pioneer Pool in Barrie, and that has been a number of times as of late, my pool problems have been solved swiftly, and to my absolute satisfaction. From the very friendly and super helpful young lad that assist with curb side pick up orders to Dylan and AJ, I am here to tell you they all give 100% customer satisfaction. Thank you Pioneer, for hiring such admirable hardworking and dedicated people. Pioneer Pools is my “pool and so much more store” for life!

Alexandra Raeburn

Had parts issues with my Jandy salt system. Kyle was a great help and even had the part I needed in stock! What a lifesaver! Thanks Kyle!

Wanda Michie

I've had nothing but excellent and helpful service from Pioneer Pools and particularly the service manager, Carrie. She's prompt, helpful, efficient and reassuring. I rate her service a 10 out of 10. I've used Pioneer Pools for purchases …

Ross Cunningham

UPDATE: Heard from Pioneer, who said they were unaware of this unfortunate situation and told me the store Manager Paul would call me to discuss. Two days later Paul called, we had a good discussion, told me he'd work something out next week and get back to me (i.e. Shared cost). That was 5 weeks ago, called left messages, tried emails & never heard from Paul again. I expected at least a courtesy call for a customer who'd spent over $4k last year & has been with them for over 8 years with an update good or bad. Unprofessional customer service. Purchased a Pentair heater and pump from Pioneer. The heater quit after 3 months and it took me a month to get someone to come and look at it (after making several calls - terrible service support). Finally after another month Pentair conclusion was that the water was bad and the warranty is void. I would say their equipment was defective if it fails after 3 months? My previous heater lasted 16 years same water before it finally wore out ! No customer support for someone who spent over 4k.

Felis

Very happy with the service and the outcome of our brand new pool.

Owen Osborn

Fantastic service from beginning to final delivery of our new hot tub! Everyone was friendly and professional - thank you!

miscele lourenco

Awesome service and great prices!

JUDIE NOBLE

Just went there looking for a softub filter the 2 guys at the parts counter told us to goto Home Depot and Coscto. Guess what it was a waste of time! Do not come here to get anything.

Terry Cavill

Pioneer Pools just replaced our 20 year old pool liner for us. They did an amazing job with both the installation of the liner and then all the fittings, not to mention the oh-so precise measuring last fall. Everyone involved was friendly, knowledgeable, and very professional. We have been customers of Pioneer Pools a long time and will continue to do so for years to come. Thank you all!

Tammy Yakimishyn

THE BEST SERVICE AND TEAM AROUND!!! I have worked in the customer service field for over 20 years and all I can say is that the crew at the Barrie, Ontario Anne Street location have it all down to a fine art! I highly recommend Pioneer Pools & Spas Barrie for anyone who has any pool or spa needs! The team recently renovated my entire pool and surrounding area and I am so completely satisfied with their service, price, professionalism and competence that I simply can't say enough! I was late out of the gate to schedule my pool for reno and the team got us fully up and running within weeks so that we were able to enjoy our pool for most of the summer despite not starting the reno until well into the summer months! Thank you Barrie Anne Street Pioneer Team!!! You have a customer for life! I should also mention that I frequent the store front regularly and I can't recall another retail establishment that remembers my first name when I come through the door every few months! Always helpful, always kind, always respectful! Thanks again Pioneer Team!

Donald Downer

We purchased a 9 ft. patio umbrella from Pioneer Pools on August 11th, 2020. On August 29, less than 3 weeks later, the umbrella was on our deck secured closed by a bungee cord. A moderate gust of wind snapped the pole where the hinge tilts the top. The pieces are all cheap plastic. When we asked if there was any warranty on the umbrella, we were told that it was just an inexpensive item and their response was basically “tough luck”. No offer to repair or replace it or even to look at it. This is not acceptable. If the item was so fragile, why are they selling it in their store in the first place? Any business should stand behind their products no matter their price! We are now stuck with a broken umbrella that we can try to have repaired elsewhere or it is just garbage after less than 3 weeks of use! Needless to say, we will NOT be doing any further business there, nor do we recommend Pioneer Pools to anyone else. I

Chris HaHoldmybeer

Rude workers that try to rush you out the door

steve sparling

We purchased our above ground pool at the beginning of the 2019 season. We were quite impressed with the knowledge sales staff and the level of help and advise that was available. The installers, were engaged , professional and a pleasure to deal with. Throughout our first season, Pioneer Pools provided help and advise ensuring the seamless enjoyment of our pool. I can not recommend this company and thier people highly enough. We are very very well pleased

Tom Moore

The service staff at Pioneer Family Pools are excellent. They closed my pool efficiently and effectively. The winter safety cover is in place and the pool is secure for the season. I look forward to having them reopen again for me in the spring.

Douglas Hennessey

Alan who sold us the hottub, was great and answered any questions we had. We feel we got the best bang for our dollar and the service was exceptional. The two young lads that dropped off the tub knew what they where doing and worked hard. Thanks Alan Thanks Alan.

Jasmine Dunham

Fantastic customer service from start to finish from the hot tub specialist Mark, the technician David and those very large delivery guys who tackled a really difficult job with humour and efficiency. To often when money changes hands the service ends and you're on your own. Not really the type of equipment you want to get left stranded with. They were really patient and helpful as I struggled with balancing my water. Just something to keep in mind when you're comparing suppliers.

Ken Gordon

Perfect customer service and support. I had always shopped at Discount Pools on Saunders and been frustrated by their lack of service. It's Pioneer from now on.

Liz Bourgeois

Nobody came over to help me had to go looking for someone. But when I did he was helpful

Wilson Cabrera

Very helpful and knowledgeable

James Murphy

We had a fantastic experience from start to finish with the entire Pioneer team!! Keep up the good work!!

Ben Mountney

Excellent service from the staff...you will not be disappointed.

Candice Williams

Ordered online earlier in the morning, received my email confirmation the order was ready for pick up around 2:45pm, drove 20 mins to the store and got in line at 3:20pm to pick up my curb side order. The line was wrapped from the back of building to past the front of the store. After waiting for 20 mins (not moving) their employee comes up to the car stating they are no longer accepting any more pick ups for the day since they close at 4pm, I’ll will need to come back tomorrow. I’ve never heard of a business that turns away customers 30 minutes before closing...but I guess they can afford to do that now that everyone has prepaid for their curb side orders, well I will be cancelling mine and they will no longer have my business.

Doug Adams

The service that I have received from this location has been nothing but fair and outstanding. Any dealings with Kelly Hogarth and her various crews that i have been in contact with have been pleasant and professional. If you need any help or advice about your pool, contact these fine people at Pioneer Pools Barrie. Doug from Lefroy

Trevor Hulme

Just wanted to say thank you to Carrie and all involved for the services provided. From the much needed pool liner to the safety cover install. For the attention to details. The pool closing guys that made it look too easy. To Graham and Mike that made my pool look new again. Thank you Pioneer Pools Barrie for letting me love my pool again.

Christine Kono

The pool is in! Good things are worth waiting for. Unfortunately the weather wasn’t the greatest at the beginning of the season so we had to wait for mother nature to side with us. When the weather was finally right, Andy, John & Jeff (pool installers) worked long and hard in the heat to have our pool completed ASAP. I really appreciated how they treated & respected our property. I would also like to thank the team of excavators and the men who drove the huge dump trucks that hauled away all the dirt. (Super nice guys) One last thank you to Mark (sales rep.) and all the staff at Pioneer Pools in Barrie. We love our pool!!!

Jennifer Allen

Very expensive

Kim Gibbs

We certainly had an amazing experience with our pool liner installation! Graham and Mike were very professional, knowledgeable, friendly and helpful. We had lots of questions for them and they were quick to answer them all! Carrie was also very helpful throughout the whole pool liner process! We are looking very forward to many swimming days ahead! Thanks to all at Pioneer Polls in Barrie!

Chris McLean

Beware of purchasing parts from this store! Warranties are not honoured. We ordered a new salt cell for over $300. Had it installed and it immediately started to leak. We had a service call, during which we were told the part is not a high quality part, made poorly and would most likely continue to leak…which it did. When we asked for the part to be replaced or for a refund since it could not be installed without leaking, our emails went unanswered. Finally, we were told that they warned us at the time of install this would happen (which they did not or else we obviously would not have purchased it) and we were only offered a $200 credit to buy an entirely new system…which would cost over $900! We don’t need a new system…only issue was with the cell.

Adrienne Corbett

Poor Customer Service!! I bought a patio set late last year, set it up first time this summer. 1 of cushion retains water & my umbrella swings around and doesn't stay stationary. I went into the store on 2 different days & spoke to vicki, emailed her numerous times & still nothing sorted out, no cushion, no expected replacement date. Dec 1st is 2 days away, my patio furniture is now put away for the year. Each time I went in she wrote my name down in her book in pen to call me to let me know. She would ask for my number again "just in case" she needed it. After numerous emails, walk-in visits why is it that I was always the one to call her? She NEVER called or emailed me back with a solution. Its been over 6 months since they were advised. I do not recommend buying patio furniture from here as they provide SUB PAR SERVICE. If you are reading this & you are employed by Pioneer Pools in Barrie get the owner to call me and make things right.

Amelia Horner

Had to wait to pick up a curb side order for over 20 minutes. Simple solution is to have a secondary line for chlorine fills. Absolutely ridiculous.

Debra Keitzke

Pioneer Pools is usually our go to pool service In Barrie. Had our pool closed (annual closing) before this long weekend. Wish Pioneer had alerted us to a new by-law when we booked the closing itself: Pools must now be drained into lawns/property instead of directly into sewers. The issue is the technicians chose to drain the pool into our backyard, which slopes towards the house, has poor drainage on a good day, and during closing the water was clearly flooding the lawn and not absorbing well. Vs. using our front lawn, which slopes away from the house and had plenty of grass to drain on. When we spoke to them, the tech did eventually move to the front, but was patronizing and could have been nicer about having to do so. We’re good with the by law - but not how this was handled by Pioneer staff. ps. As this happened right before the long weekend, the backyard is still soggy and was unusable for guests and pets to use to celebrate Thanksgiving. Not happy.

george pollard

Dont bother calling to order they don't check their messages,my wife left message at 8:00am ,phoned back only to learn they just sold out of product at 4 thx for nothing!!!

paul lynch

The service and help at Pioneer Pool has gone above and beyond for us. Kelly is amazing and during all these shut downs they have helped us every step of the way. From getting us a deck and stairs to giving me a piece of pool liner for a repair, so we could get our pool open. We will support these guys no matter what we are so happy they have been there for us and a super huge thank you too Kelly and staff.

Rob Foleyres

Very helpful and knowledgeable staff.

Darlene Whale

This place is awful to deal with. 3 messages left in past week. No return calls. There message says they promise to get back to you and not to leave more than one message. It’s been a week

Colin Wilson

Ordered online. Was ready for curbside pickup almost immediately. Called when I arrived; talked to someone right away; my purchase was placed on a table between the inner and outer entrance doors. Seemless and safe purchase and pickup. Kudos to Pioneer!

Kenny Stephen

***UPDATE*** Pioneer pools reached out to me. They provided the drain plug to me at no charge along with an apology. Called multiple times today. Left a message for parts to call me back. Even spoke to someone in a different section, explained my pumps drain plug was broken and the was washing out the earth beneath my patio stone. He basically told me parts was busy and they would call when they could. They never called back. The store is now closed. Over 3 hours from the time I left a message to the time they closed.

B

I spent 2 years shopping around for an above ground pool. Mark was able to provide me with the pool that fit my family needs. The install was smooth on the date provided. While we had one minor problem, the team returned and make the modifications quickly. Throughout the summer, the store was able to provide me with the support I needed to maintain my pool in a safe manner for my kids. Pioneer also closed my pool on time. I have nothing but great experiences with all the staff at pioneer, and look forward to many more years of great service. Thanks Mark and staff!!!

Brian Page

Fast pickup, good service.

Tim S

I had an issue with my pool pump over the weekend when I couldn't get someone in to help look at it. Dylan from parts helped me sort everything out and was just amazing in the flexibility and amazing service working through a solution. Thanks again Dylan, the kides were swimming by Sunday night thanks to you! As a side note to anyone reading, I've seen some negative reviews as of late due to curbside pickup and wait times. I hope everyone reading these reviews can take that with a grain of salt and realise the stores are doing all they can to provide good service despite the huge challenges and obvious seasonal nature of this business in terms of busy times. Again, great service and kudos to all the staff...I can tell you are trying your best to provide excellent service despite being close to public and thank you again for being so fantastic. This will be my go to store for all things pool related from now on.

Irene Buckley

Follow up and contact is poor. When pool opened 5/18 the corner of the liner (that Pioneer installed) had come off the track. Young man opening the pool said he would note this and someone would call regarding the repair. Nobody called so we called them. Carrie indicated that she would call back on Friday to set up an appointment for the following week. She never called so we called them. This seems to be a pattern. Anyway, trim was ordered and we were advised that some would be out ‘first thing’ this morning (August 21j to fix the issue. Questioned about ‘first thing’, we were told that the repair people hit the road about 7:30 - 8:00 and we were the first call. It’s 9:30 now and nobody has showed up or called. It’s raining and I have no idea if they even work in the rain, but nodoby can see their way clear at this outfit to call you back. It’s assumed that you will sit all day and wait. The arrogance here is astounding and simply not acceptable. Any negative comments surround poor follow up and shoddy customer service, but nothing apparently changes. Call your customers back and keep them informed because you get to keep customers that way!! Update: Two soaking wet young men arrived at 9:35. They were polite, efficient and did the job. While the follow-up and call backs lack at Pioneer, the road staff are great. The guys that open/close our pool, the guys who installed the liner, pump, filter, etc have all been courteous and knowledgeable. For this reason, we will continue with Pioneer. Google won’t let me write a new review so I’ve edited this one. These folks steppped up! The repairs were done, Carrie did call to say they would be there (they had already finished and left) and the owner wrote back promptly to acknowledge my concerns. I had already said I was staying with Pioneer so it wasn’t a last ditch effort to save a customer. I believe they care about their business and us as good customers. Any business can make a mistake, but it’s how they deal with the error that really shows what they are made of. Good job, Pioneer!

Jeremy Baker

Always helpful and courteous

Jamie E

It was excellent! The young man in parts was very knowledgeable!

Denise Johnson

Is it possible for a company to overdeliver? With Pioneer Family Pools it is! Pioneer Family Pools in Barrie pleasantly surprised us with our above ground pool delivery and install two months before our scheduled date! After having a horrendously unprofessional experience with a local competitor last summer and never actually getting a pool installed, we decided to try Pioneer Family Pools based on their outstanding reviews. I am so happy we did because they have been phenomenal! Really informative, always very prompt to respond to emails and phonecalls. Remained in contact with us and followed through on all scheduled events (pool delivery, install and plumbing). Special shout-out to Leif and Kelly who have been our contacts. Thank you so so much!

George Gill

Second year with this new pool and really good service on set up had a leak and they were very prompt Came over and fixed leak, have really good service from this company.

Jeremy Tarka

Carrie has been emailing back and forth with us for awhile now and we just had our new inground liner installed. Graham and Mike were amazing to say the least. I would recommend pioneer in Barrie to anyone!

Nicole Pickett

We had a fantastic experience dealing with Mark at Pioneer Pools in Barrie! Mark our sales guy was wonderful, our above ground pool was completed ahead of the proposed completion date, and Scott and his crew were super during the building of the pool and the preparation work! I would refer Pioneer Pools to everyone!

Carol Morris

Great place. Knowledgeable staff. Best spa dealership

Shakar Hussen

Great experience with Pioneer pools Barrie????Great people, amazing service, reasonable Prices!!????✌????

Scott Kononiuk

Always great service.

Tracy MacLennan

I entered this location with expectations that we would be dealing with a high pressured sales situation. We couldn't have been more wrong. Out sales person, Mark Mawson, was the most genuine helpful sales associate we have ever encountered. Our experience was like we had met a new friend who was just telling us about something we didn't know about. Best experience I have ever had. Mark Mawson is an incredible asset to this business. Thanks so much Mark, for all your help and knowledge.

Josh Knapp

Terrible customer service for my wife the other day. Coming into pioneer from Oro, she got caught up in bad traffic and ended up taking close to an hour to get there. She called in advance and asked them if that is ok and she will be there soon, to which they replied no problem and they will accommodate her coming in. Well won't you know, she got there right at 4pm which is when they close, people were still checking out their items, and all they could say to her was sorry, and denied her entry. Her visit wouldn't have lasted longer than 5 minutes, so we took our business elsewhere and bought the $300+ sand filter at another location. I'm not sure why they wouldn't want that business, but we will now be taking our business elsewhere and encourage everyone else to do so as well.

Shawn Hubbert

We just had our above ground pool installed, and between Mark Mawson (at their store), and the crew that installed it, our experience was very good! Thanks a lot guys and great job!

stephanie congiusti

Mark is great!!! easy to work with and responds within minutes anytime we had questions! The crew worked fast and were very clean. We love our pool and recommend pioneer to anyone wanting a pool!

Angela Mangnall

Pioneer Pools of Barrie were Excellent to work with. From Mark in sales to Jake and his team installing. Met the time lines set out. Very Professional

Nick Steel

This is the second time that their guys came to close our pool and then left the gate to our backyard wide open after they left. Luckily I caught it in time when I got home. We even have a sign on the gate reminding people to keep the gate closed as our dog would escape.

Alexander Faulds

Called today to get somethings and was going to use the gift card, was told they can't accept there own gift card??? What a fail

Lucia B

My husband purchased a dolphin pool cleaner yesterday from this store. Kyle was very helpful! Gave us a run down of options available and attentively answered our questions. We tried it out yesterday in our pool and it works beautifully. Thank you Kyle for your attentiveness and genuine eagerness to help. Your enthusiasm for your work and expert knowledge of products was impressive and is what will bring us back. One sour note I feel I must mention from our visit to this store was our encounter with the store manager Vickey. We happen to run 10 minutes over closing time with our discussions with Kyle (not realizing the closing time was 5 pm), Kyle was just writing up the purchase contract and we hear a rude comment from a distance from Vicky to wrap it up! I felt it was uncalled for, unprofessional and disrespectful! Not at all impressed with the conduct of the store manager.

Killerr93

Had them close my pool in the fall for the winter. Partway through the winter the straps and equipment they had used to close my pool broke, causing the tarp covering my pool to fall off. Because my pool was now uncovered, tons of debris and poo from birds landing into my pool contaminated it. I now have to empty my pool water, and clean the pool, then refill it before I can officially open it. I called them to ask for assistance with this process but they could not help me. I will definitely be using another company going forward to open and close my pool.

Craig Jewell

Great service from sales to delivery. We purchased a new Hot tub for our new home in April. Initially we were told delivery would be mid September but during COVID there may delays. We moved in June and I followed up with the store for …

Luc F

Last year we purchased a home that had an in-ground pool. Not having ever owned a pool before I was overwhelmed by both the equipment, maintenance & in general had a "what do I do??" feeling. After leaving several messages with Pioneer Family Pools Barrie in early August of 2015. I didn't get any calls back. After trying them again & speaking to someone live, I was told "we are too busy to make house-calls" however if I could make my way in-store someone could provide me with details of general pool maintenance. Upon arriving, It appears they only did "pool school" certain days & times, but thankfully they would accomodate me seeing I had made the trip there. The person I spoke with was highly knowledgable about pools & took a good 30 - 45 minutes to teach me As much as possible about caring for my pool & keeping my pool water looking great. Although things might not have started off on the right foot, I must say every subsequent visit to the store either for water testing, purchase of a robotic cleaner, general supply run has always been great. I find the staff to be friendly, and always helpful. If I can make one suggestions is, clients especially new ones to pool maintenance want in-person, hands-on training. I had hoped a tech could have come by to my home & teach me my system (especially since they were the ones who had installed it 3 years prior with prior home owner). I'm a very visual person, so A tech coming over to my home & showing me things in person would have been much better & I would have had a lot of confidence then the diagrams & drawings I left the store with. Nonetheless I do appreciate the time they spent with me and the time they took to teach me what they did. To made it clear I was willing to pay for the techs time for a site training class. Understanding August is a busy month for them, I still think this is a service they should offer. My pool system had a few more components which made it a little bit more complicated than the typical system, so although the pool school did help, it lacked in a few important key parts. I still had loads of questions. Especially specific to the Pro-Logic automation system. Thank goodness for YouTube, that in conjunction with the pool school Pioneer have sent me well on my way to proper pool maintenance. Overall though my dealings with Pioneer Family Pools has been positive.

Ja Ta

A couple of months ago, we ordered a new 24x15 vinyl liner for our above ground pool. A couple of weeks later, we picked up the liner and installed it ourselves. After filling the pool, I noticed a small leak near the corner on the bottom. I called Pioneer and was told that because it wasn't a seam, there was no warranty coverage. They did, however, give me a patch kit at no cost ($13 value) which I thought was honourable of them. Yeah it's only $13 but that's the kind of customer service that keeps people shopping there.

Ron Gallant

We had a pool liner installed and were very happy with the staff and service. !! Great job. Thanks Carrie.

Karen Feldcamp

Amazing !! Carrie went way past her pay scale today !!!! Super friendly , very knowledgeable and helped me with a problem with my pool . Took care of every aspect from assessing the problem ( made a house call to see what was the issue on her way home from working all day ) and arranged parts needed within 15 min of leaving my home . I don't normally write reviews but felt now was the time to start ! Truly amazing from the minute she answered the phone . The whole team there came together . Thank you so much !! You will always have my business !!!! . Thank you Carrie !!!

Trevor McNabb

Waiting out front for a bus...

Tony belviso

Great place to shop everything you need. Talked to Jake M, one of the owners about my sand filter I had a problem with which he helped me resolve the problem.Still a genuine person. thank you Jake.

Michael Niffin

We are in the market for a swim spa and have been to a couple other dealers and have had great experiences with the sales staff. I popped into the pioneer store today. The smallest things make all the difference. When the "salesman" approached me there was no "Hello, how are you? Can I help you?" Just a blunt " what can do for you?" No smile on the face, no handshake and no introduction. I asked a couple questions regarding models and pricing and asked for a pamphlet, which I was given. The "salesmans" disinterest was clear especially after our previous experiences at other stores where the sales people were overflowing with information about pool specs to detailed maintenance costs. I'm willing to give the store another try but if I walk in and see that person I think I'll just leave and save the hassle. Even when leaving he couldn't be bothered to say "thanks for coming in" or anything. Truly disappointing.

Alissa McCracken

Our experience has been nothing but amazing with pioneer pools. Our sales person Meagan was extremely approachable , very patient and extremely knowledgeable . She always had a smile on her face and never once put any pressure on us. The install team was very professional and represented pioneer pools well. Kelly from install was also amazing ! Hands down a great experience ! Would highly reccomend pioneer pools to anyone !! We look forward to coming back and purchasing a hot tub in the future ! Edited to add... We also purchased the Napoleon fire table and Vicki was also amazing. We are extremely happy with the fire table.

Liane Martinez

Excellent before and after sale customer service ! Kelley H. Provides the best customer service . I love buying all my swimming pool needs at pioneer as they stand behind the products they sell. I highly recommend pioneer pools and Kudos to Kelley for amazing and excellent support!!! Thanks

Andrew Riding

The delivery team that brought our hot tub were extremely professional, helpful, and cleaned up all packaging as they worked. They 2 men were awesome to deal with and I would highly recommend

Antonio M

Way overpriced and people are very rude. Ruined my pool motor. 1 person working told me to go back to Africa

Helene Salazar

We bought a Jandy gas heater from pioneer. We paid $2600, after 2 seasons (bear in mind 1 season is 4 months) our heater was showing a fault warning. A sensor needed to be replaced. Pioneer said, sorry 1 year manufacturer warranty. 1 year from the time it left the building, doesn't matter that a pool season is 4 months. Called Jandy got the same message. Just a warning Pioneer does not stand behind what they sell and Jandy is a $2600 throwaway product because they will not stand behind their procucts.

JoAnne Anderson

I want to compliment (2) of your excellent employees Mark (Sales) and Dave (Technical Service). They are both very professional; knowledgeable and went to great lengths to ensure our purchase of the Flair Hot Tub fit our requirements. They expedited prompt service of the installation and any technical issues that had occurred. Such service builds great working relationship and referred business. We have no need to shop around for our next purchase. Regards,

Soroush Zadhoush

I bought my 18 x 33 above ground pool from Pioneer Pools Barrie . My experience from start to finish was smooth and pleasant. Meagan is very knowledgable, patient and responsible; helped me to choose the best choice. The crew they sent to build the pool was polite, efficient, and very skilled. Scott and his crew went above and beyond and helped me understand the process from start to swim! I would recommend pioneer pools.

Kimberly Fralick

Everything super safe.. comfortable going in to get my filter and spa scents for my HT Keep it up

Janice Greenwood

Just got our first hot tub delivered and the delivery guys - Jay & Mark were extremely professional, courteous, careful & informative. We would not hesitate to recommend getting a hot tub from Pioneer Pools. It looks fantastic!

Janet dennett

Had an awesome sales rep Cameron Pittock. He was wonderful from start to finish. A very heartfelt thank you to your set up crew. Thanks to Colton,McLain, Jason, and Patrick. YOU GUYS ROCK. Will highly recommend this company to everyone. Janet and Shawn Dennett.

Geraldine Chatzikirou

Very friendly service

Tania M

This people are only after your money. They lie through their teeth just to make you buy. I regret ever buying a hot tub from them. My next move is to stand in front of their store and advise people to go somewhere else or at least make sure they read the fine print

Cathrine Robinson

Normally great but terribly short staffed recently

Kristy DS

I recently purchased a cantaliever style patio umbrella from Pioneer four our new deck. I knew I needed a quality umbrella that will stand up to the elements and last longer than a season! They have a large selection of furniture and umbrellas to choose from and carry top of the line items - this is not what you will see at Costco or Canadian Tire. The staff was incredibly helpful in selecting the right size and style, and found me the color I specifically wanted! If you are shopping for quality pieces for your patio - the team at Pioneer will set you up!!

Wendy Woolhead

Everything I need

Stephen Bucic

I had a great experience with Pioneer this year when I put in a new liner. The prices were good and the service has been excellent. Mike and Graham came to do the installation and both were friendly and professional. They answered all of my questions and did a great job. Carrie and Jordon were extremely good at getting back to me with times, dates and any changes. I was never left wondering when they were sending the team. Thanks to everyone at Pioneer.

kev burns

Friendly knowledgeable

Diane Long

Staff is very helpful!

Ken Frederick

Great prices. Clean. Spacious showroom. Helpful staff.

Brock Shoemaker

I am very pleased at how professional Ryan and his team were during the construction of my pool. They did an amazing job! I had a lot of questions regarding maintenance of the pool and they answered everyone. The pool is great quality. I would highly recommend this company.

Michael Hawke

Hats off to the entire team at Pioneer pools in Barrie, no haggling / no bs / no excuses...from Cam in sales / Scott's crew doing the install and Dillon doing the plumbing , it was a great experience ! not really what i was expecting but a truly pleasant surprise...wasn't a huge sale or installation project but when I win a few million $$ I will know exactly where to go. Thank you all ! Michael Hawke, Alliston Ontario.

Brent LaRose

Pioneer pools on Anne St. Barrie is an absolute joke. I've had to drive there (40min each way) 3 weekends in a row now over a rubber o-ring. A standard part you would think. Not only was it not in stock, they ordered the wrong part and only one when I paid for two. The guys behind the parts desk are completely useless and might as well quit and make sandwiches at subway.