Reviews of Mercer Equipment North [Sales & Service] (Gardener)

Brad Richmond

Great service and sales. Shelley is very knowledgeable , ask for her!

Mitch Ostapchuk

I must say that the customer service from Shelly is always fantastic. Shelly & Jamie offer great product knowledge and support. The storefront is clean and well equipped. I would recommend that you visit and find out for yourself. It is nice to have good customer support these day! The location is very convenient also.

Kimberley Lynn

The service was fantastic. I would recommend them to anyone!

The Double O Doobie Project

Nice and very helpful sales people

will rhathe

knowledgable staff, good service

fxrtrider

Excellent Staff, Great Products, Knowledgeable about their products, and always have the time to explain everything you need before you purchase. Brian has helped me with older machines I have been keeping going over the years, and does so with a smile and makes the effort to get what I need. No need to go any other place. Danniel B.

Dylan Little

They have always came same day and tried there best to get the equipment going, never been down for more than 5 hrs

Frank Fugaccia | ODYSSEY

Shelley is the one to see over at Mercer Equipment, Very helpful and knowledgeable. thanks for being you

Cam S. Leslie

Great equipment repairs

Ryan Roberts

Amazing Service!!! Thanks you.

Luke S

What a phenomenal experience. Incredible turn around on the parts I ordered. Got me back up and running with minimal down time. I will be back for sure!!

Mark

Great place to get husqvarna stuff. They also stock amsoil stuff.

Jesse Leonard

Friendly staff got my chainsaw already show me how to use it And very helpful highly recommend going to displace

Brads Tree Service

I buy all my small engine equipment from Mercer for my tree removal company. I have dealt with alot of places like Mercer before, but they by far offer the best service and are just great to deal with all around!

Matt McKeown

Great service, kind, and helpful. Jamie and Shelly were excellent to deal with. I dropped off my Toro tractor with blower for auger repairs on Monday morning, and they hand everything ready by Friday afternoon. I was back blowing snow by Friday evening and it was just in time for all this record snow we received Thank-you!

fps timberguy

Ok.

Dante O

Amazing service and staff!!

D.J Phillips

Very nice people, but my snowblower was stolen from their delivery truck when being returned to my residence. I concede, the machine was older, but it was purchased from a family friend that was meticulous in taking care of it (there wasn't a scratch or any rust whatsoever.) I appreciate the fact that this is a very strange and unpredictable situation, but I am out the $300+ for the repairs and pick-up/delivery charge and the $300 I originally paid for the snowblower. They did present a replacement in working condition, but I do not feel it is in anyway the same quality as the machine I lost. I did accept it, but I really had no options other than receiving a credit for the work that was done which could be applied to a new machine. Furthermore, I could not afford to haggle and drag this on during the winter season. I have a heart condition and my wife has MS, so shoveling by hand is out of the question. Again, I do understand that this was a very different type of situation that was out of Mercer's control, but I am not fully satisfied with the way this was handled. I will conclude on a positive note by saying that the staff are really friendly, helpful, and very knowledgeable. I would recommend them for repairs, but would advise on establishing what coverage they have in place for rare instances such as these.

dustin elliott

Awesome service great store. 5/5 stars

Chris Rapin

Picked up this bagger today for my Husq. Shelley was awesome as usual, helping me load it up and searching up some parts for a snowblower at practically the same time. Due to Shelley's service it makes the drive up from Alliston well worth it everytime!!

Brennan Rossi

Great people and awesome work. I’ve been using them for awhile and never have issues even when they’re extremely busy they are always there.

Don Oliver

Fantastic Service, Jessica did a great job finding the snowblower part for a Craftsman from Sears that's 10 years old, no problem. Everyone was fast and efficient. Katelynn was great at answering my questions and followed up promptly on information I needed but she had to find. I will definitely come back for a lot more in the Spring. Great job, thanks for all the help. Don

Brian Mod

I have ordered parts from Mercer many times without issue. on the last order they said 3-5 days. 11days later I phoned and they said they don’t know when they will arrive. Fair enough I asked for a refund because I could get them from another supplier the same day. They refused my prepaid refund, and just lost a repeat customer over $27. Poor customer service from Mercer!

A D

First and last time going to any Mercer locations. Won’t ever get my business again. Pathetic

Henry Nguyen

I dropped off My Toro snowblower for maintenance and when I picked it up it wasn’t running right. I called and let them know I would drop it off the week after due to my work schedule. They made it a priority to look at it right away and called me with the issue and went over and above to earn my business. My schedule is busy and they had no problems accommodating me during this time of year. My Toro now runs like new again. Thank you Mercer equipment.

shane gillham

Great service friendly staff

Rob MacFarlane

Great service , friendly and knowledgeable staff,

Gary Oosterhuis

Amazing work and knowledgeable staff.

Heather Belcamino

Last summer we purchased a lawn tractor from them, we needed to send it back in for some very minor adjustments. We called them on a weekly basis to see if it was ready and they said it was not ready. A month later my husband walked in and the technician told him it had been ready for weeks, yet the owner told us repeatedly it it wasn’t ready because of other people ahead of us. Then we stupidly bought a snowblower from them, we have had to send it back for warranty repairs (belt tensioner , pulley and belt) it has been there for five weeks!!! They said it will be ready for February 24. This place is a joke and we do NOT recommend!! You’re better off buying from Walmart.

Robert Stratton

As a Landscape professional I'm so glad that I found this business. They treat me awesome and their prices are in par. I deal personally with Shelley there. I email her a list of products I need and she puts it all together for me and gets it ready for pickup so no down time for us. Keep up the great job Mercer's and you will have a customer for life. All your staff there is awesome...***** Stars.......

martin besser

Thanks Jamie for helping me with my decision on the walk behind leaf blower. Taking the time to explain the features and taking his demo unit out to show me how well they work was fantastic . Love the "Little Wonder" blower

Andrew Seymour

Great service friendly people, quick to get parts even during the covid 19 pandemic. I will forsure be coming back for my needs. Highly recommend

Northernman

I wish I found this place awhile ago. Shelly is great to deal with and very knowledgeable and friendly. I’m sure they are busy but the mechanic had my unit looked at the same day and ordered the appropriate parts to fix the problem and it was fixed in a couple of days. Runs just like new now! Will return in the future for sure.

Bill Pattenden ain't life a beach

Great experience with recent purchase from the young lady P showing different types of snow blowers to Steve answering mechanical questions-P just forgot to call when it would be delivered-however it came the next day --Shelly helped with noise problem having Jamie stop by and look at issue--overall unless knocking sound from high speed to low speed becomes a further issue when in put into usage once snow arrives it has been a great experience dealing with Mercer equipment --all staff are wiling and eager to assist the customer with a very welcoming approach. Just sorry cannot remember the young lady's name who welcomed me into their show room but believe it started with a P.-sorry do not remember the name of person who delivered machine but he was very cordial as well. --Mercer Equipment keep up the excellent customer interaction.

Barb Gudgeon

Snowblower check up...great service.

Legion Glanvill

Nice selection. Nice staff. They have decent selection of stuff. Why only 3 stars? Well I haven't bought anything from them and customer support via a big deal for me. If and when I buy something and have the full experience from them. This rating will change. I can only base it on fair transactions.

Mimico Lodge 369

Amazing customer service. Next time you go in, ask for Shelley!! It is nice knowing that a customer service representative actually knows the products you are talking about and all of the parts that go with them. Finally, a store worth coming back to time and time again. Keep up the great customer service!

Calvin woodman

Great staff and selection of equipment

Andrew C. MacDonald

Much more helpful staff than other local power equipment dealers. Appreciate the helpful and friendly attitude.

Kalevi Nieminen

Very pleased with Mercer. Mercer people have been great everytime I have gone there. Had 2 no start /refusal to run chainsaws serviced recently and found them running like new after Mercer did work on them. Highly recommended

M P

Great equipment supplier for lawn equipment, excellent service department. Nice mechanics and sales people. Just don't expect your equipment fixed right away in the busy season (spring) ... worth the wait.

Frank Fugaccia (Ski Patrol)

Thank you Shelley, your smiling face is the first thing i see when I walk into the shop. If you need anything fixed up that has a small engine , Shelley is the one to see, she can handle it all. Cheers

mathieu sauve

Not impress with customer service. Had to go in twice to pick up parts that I had ordered because they forgot to give me the full order even when they had it in stock. Price quoted over the phone for parts doubled when I went to pick up and I was told that they quoted me the wrong price from an old price list.

Kent Fisher

I’ve a purchased a couple pieces of Toro equipment here (and more to come). Great selection and prices. Fantastic staff — Shelley & Jamie have always been exceptionally helpful & accommodating, which is a huge plus for me as I live about 50km away.

Frank Fugaccia

Jamie is a great guy, you wouldn't think that the owner would be so personable and willing to help you out any way he can If you need anything done with small engines. This is the place to take it. And Jamie is the guy to help you out.

Jasmine H

Great selection of equipment. Major brands including Husqvarna, Echo, eXmark, Little Wonder and Ryan. Staff are very knowledgeable and the shop always has fantastic service on repairs!

Ivano D

Excellent customer service !

Bob Cole

They know their stuff. Excellent customer service. Highly recommend.

Esmail Manu

I was helped by a lady here yesterday that went to great length to make sure I get what I was looking for. Good service and I will definitely return. Thank you very much.

christin ebert

Shelley was such a pleasure to work with. Provided us with exactly what we were looking for. Great smile too:)

Frank Wice

Very nice people great stock and product

karley potter

Excellent Service!

Robin Calamatta

I have worked with Mercer creating their web presence, Shelly and Jamie were always amazing to work with and always very clear and precise with their requirements. Learning about their business I could see how passionate they and their staff was. Shelly was the perfect face of Mercerequipment, knowing all their is to know about the business and conducting business with a welcoming smile every day. Highly recommended for small engine repair and purchasing.

Mike Penner

I have ordered parts via serial number and it's worked out, but dont expect any sort of cooperation with a challenge, even from the owner. Just get false promises

Ross Boss

Really friendly staff at the South location but my ? New Saw came with good ruff scratches on the bottom belly. I know I didn’t do it because I just got the saw!?

Mike Mitchell

My overall experience with Mercer has been exceptional. From the minute you walk through the door, you're treated like family. Knowledgeable staff are on site to help with your service and repair needs. I would recommend Mercer Equipment to anyone looking for a reliable and TRUSTWORTHY Equipment dealer.

Graham Richfield

Jamie is just great to deal with good work.

martin mobi

Amanda helped me track down all the parts for my exploded axle on an old 2004 Tecumseth lawn tractor, which is made by Briggs and Stratton and sold under the Craftsman name. (I know...) This tractor won't give up so I haven't either. I think the parts cost me less than $20. Due to the complicated product lineage for the tractor and really crazy part numbers throughout 3-5 manufacturers and distributors it was not going well for me on locating correct parts. Amanda did a super job. She also had a range of parts onsite once she narrowed in on the engine. Based on my time with Mercer I will keep going to this business for service, parts and advice. With the Sears parts location now closed it is a good thing Mercer is in Barrie. They are also really pleasant to deal with! Highly recommend, Martin

Ron Butler

Great service

Mark Mederak

If you're looking for honest sales reps who know there equipment, Shelly and Jamie are your ace in the hole. I've dealt with both of them many times and have never been dissatisfied. They are both highly motivated people who I see at every event and home show making sure that you get a chance to meet them. Anyone with that amount of drive is who I want to deal with especially when it means my business depends on the best equipment. Thanks guys.

Brandon Martin

Great service.

Craig Gallinger

I was referred and couldn't be happier. They gave me honest advice when they could have stuck me with an expensive repair bill. Very pleasant and timely. Highly recommended!

Andy Thompson

Great service and knowledge.

Jamie Reichwein

Excellent service!

William Gadsby

Good service, nice selection, nice shop.

steve stoddart

Had Mercer's work on my Kubota zero turn, rates are reasonable and the work they did was fantastic. our lawn never looked better

Mark Zielinski

Very pleased with the auger belt repair that Mercer did on my Briggs and Stratton snowblower. It came back working like new. I also appreciated how Shelley patiently and politely answered my questions. Bill picked up and delivered my snowblower as scheduled. Overall, a great customer experience.

M LaSorda

Fantastic. After terrible warranty service at Hitch City, Mercer was able to quickly fix my chainsaw and have it back to me running perfectly with a one day turn around. Perfect service.

Rodney Savard

Jamie Mercer was great to deal with he went out of his way to help me out.

Christopher Peyton

Nice folks here. Helped find a part for my mower and had it set aside for pickup within minutes of calling.

Joani Crews

Very friendly & educated staff

Grant R

Sent an email almost three weeks ago for parts. Have had no reply at all, email did not bounce back. But they have time to tend to their facebook ads.

Nicholas Bell

Mercer Equipment has been my dealer of choice since I opened my own business in 2018. The team they have assembled are knowledgeable and always providing us with 5 star service. From Shelly on the front lines to Rodney in service we have always had a great experience. Worth the hour drive from Muskoka!!! Highly recommend!

kimj s

I’ve just found Mercer Equipment on Currie St in BARRIE. Needed a part for my whipper snipper. Very helpful over the phone & in person. Staff were happy to help me find the model # and order my part. Best part of the experience was meeting Nala, the shop dog, who greeted me with a smile at the door & walked me to the counter. She sat beside me the whole time I was there. Very comforting & super sweet. A definite asset to the store indeed!!!

Albert Calamatta

Mercer Equipmemt was great, Shelley was so knowledgable and helped me right away. Great business, great experience. Highly recommend for all small engine needs!

Paul Meyer

I had taken my Stihl 038 AV to a Stihl dealer since the pull cord could not be pulled. They said there was not a problem with it, that I likely wasn’t strong enough to pull the cord anymore. This didn’t strike me as a reasonable explanation so I took my saw to Mercer as I had had a positive experience with them the other time I had dealt with them. Dillon tried it in front of me to confirm that the problem existed. It did. Shelly fixed the problem and gave me a good explanation as to what the cause was. She said in Service they didn’t see the start problem either and that the cause could have been something slightly out of place or a foreign object preventing the cord from being pulled. Now it starts as easily as previously. I want to thank Dillon for confirming the problem in front of me and Shelly for her clear explanation of the work that was done .

Brad Morton

Great service. Goes above and beyond

john Wolf

From their south end shop to their North end shop I have to say I have never been disappointed, the employees at Mercer Equipment have always helped me with every inquiry I have had regarding parts, repairing my lawn mower and servicing my snow blower's. All in all an excellent experience and highly recommended.

Dave B

Avoid this place at all costs, they ruined a good lawnmower after I brought it in for a basic tuneup. Paid for them to fix it twice and still doesn’t work right. Do not waste your money, try somewhere else. All they had to say was tough luck, and offered no solution other than another paid service. Brutal experience Dear manager, thank you for your timely response. I had to called your location three times in the last few days to get a response/calm back as the mower again didn’t function properly after your second attempt to fixing your first mistakes (engine ceased). You ended up charging me again for the additional parts you had to install to fix it the second time (likely caused by your first service failure). After I didn’t get a response back fro my messages , so I drove to your location today with the lawnmower. I expressed it’s inability to do the job properly as the lawnmower engine no longer has sustainable power due to the first service that was completed that ended in ceasing the engine after 1.5 cuts and covering myself and the lawn in oil. Yes you did take it over to a small patch of grass and pushed the mower 10 feet and said there it works, but believe me when I say that I would not have taken the time out of my day To load my lawnmower up and drive it 25 minutes over there Had there been no issues! It was the worst it’s ever been! Barley cut our grass and sputtered out every 5 feet at the house. I asked if there was something we could do about the charges for the lawnmower, and then I politely asked if we could make a deal to buy a new lawnmower from you in efforts to make things right and you said sorry there is nothing you can do. you had the opportunity to sell today me a new lawnmower today and instead you told me there is nothing you could do and for me to leave with the machine the way it is and maybe sell it on kijiji. All I can say is that I am disappointed, my machine does not work, I spent roughly $300 in repairs and even purchased a trimmer from your shop in my last visit. Good thing I did, as that Is what I will have to use to cut my grass with now moving forward. Wish you were at all fair with me, as after 3 trips to your shop, $ 300 in repairs , getting covered in oil, it’s the principle of it all. You were not fair with your customer, you did not fix my machine as you said you would (and was paid for), you cost me time and money, and I think it’s fair to let others know about this experience so that they don’t go down the same rabbit hole. It was a total waste of time and money.

TERRY LAKER

I can't say enough about Shelly She is extremely knowledgeable with regards to parts and equipment Very pleasant to deal with and a real asset to a very well run company

Yves Pelletier

Professional grade supply and help

Dean Wyldes

Mercer Equipment staff are very knowledgeable friendly and helpful when it comes to repairing small engine equipment, their prices are very reasonable too.

Cathy deGroot

I just want to extend my appreciation for an exceptional experience having my lawn mower serviced after being told by other lawn mower service centers it was in really bad shape. It wasn't. Runs like a charm. A great big thank you as I am a widow and at other people's mercy. A joy and a pleasure for sure.

sheriffja andrews

Purchased a new mower from these guys over the weekend. Shelly was great!

Clayton Legere

The last place you want to go! Offensive attitudes. They literally punctured a tire tube to prove I needed a new one. So pathetic!!

Brian Curnow

Very friendly and knowledgeable sales people, technicians and management. In the ever growing industry of lawn and property maintenance, they are always on their game. Keep up the good work guys and looking forward to future visits!

Chris Ellis

This place was the biggest joke in barrie. Would never return phone calls, had my lawn mower for 3 months and kept trying to blame the ridiculously slow service on covid. I wouldn't let any of these people work on my wheelbarrow.....I've really tried to give this company the benefit of the doubt, but each time I call I'm confronted with disappointment. I've tried to get parts for my stihl trimmer and every time I call the stihl website is down. So not only can you not get parts. But it looks like old habits die hard with this company.

Nathan Gelderman

Drove an hour to get a saw called before hand was told 2 in stock got there and they did have any

Chris Pander

Very helpful staff, enjoying my new blower!

Marcin Pretorius

Picked up some equipment for a family member today. Great friendly service no issues in and out quickly.

Matthew H

Fair prices and good service!

Larysa Radewych

Friendly staff and good selection of quality machinery.

Matthew Lawson

Bought an automower from Mercer Equipment! Great Product and Amazing People to work with!

Kim A

Staff is knowledgeable and pricing is fair. A great bunch of people that help their community.

Regina Lehman

Mercer Equipment has serviced my snow blower a few times. Service work has been very good and their costs are fair and reasonable. A special thanks to SHELLY who has a rare combination of friendly personality, product knowledge and top-notch competence. Thanks for the great service!

James Latour

Great service and selection!

3XA CHARM

Shelley provided amazing service by being friendly, knowledgeable and efficient. I will definitely contact MERCER in the future if and when I am in need of their parts and/or services.

Amy Fugaccia

Amazing service! Jamie was super helpful and knowledgeable!