Reviews of Kell's Garden City (Gardener)

Bradley Weir

Best garden centre in Simcoe hands down. Friendly knowledgeable staff products are far better quality than the big box stores. Great pricing no haggling needed.

Cheryl Zellitt

Jack and staff were great!

Lynne O'Leary

These folks are always so helpful and although Covid has reduced what I wanted, they offered other ideas to help.

Rod Bond

The owner of this place is a rude douchebag. He tells my Dad to get in the truck after my Dad asks him a question (making sure he's loading the right skid of patio slabs we bought). After he said this, my Dad said that he may want to buy more stuff so wants to look. The owner then says "I don't want you to buy anymore stuff, get in the truck and let me load the skid"'. Wow, how is a place like this still in business? And this was after I spent $900 on patio slabs for my walkway. Unbelievable, stay away.

Rob

Not very honest....too expensive

Adriano L

Mulch good, avoid top soil as it's full of clay and weeds. I completely ruined my lawn with the top soil.

Dave Oliver

Outdoor garden and landscape supplies

Lokesh Thummala

Very pleased by their great customer service. Knowledgeable staff and good prices. I highly recommend Kell's Garden City.

Diyor Malikov

Expensive middle quality

Jairo Umana

Thanks very much, good, fast delivery and customer service, thanks

Lia

Every person I spoke to was super friendly very helpful and customer oriented I do recommend coming here for your garden needs I also noticed that their prices are very fair great shop I will definitely be going to them for all my garden needs thanks again kells Garden City! Lia

B C

Not a good experience, the boss (Sam) really needs to take a step back and think about his behavior. I was there on a Sunday when he must have been short on staff, he took out his frustrations on the nice ladies in the office in my presence as well as complaining about not being home with his family on a Sunday . My previous interactions with Sam were pleasant so I hope he changes his behavior, I will no longer do business with Kells.

Jessica Mueller

Such a great variety of landscaping materials. Very organized. Beautiful selection of plants. Extremely helpful staff - great customer service!

Mansoor Zubair

Cheap soil. Great customer service.

Carl D

A little more expensive than simular places in Barrie

Martin Hamilton

Its on my way home and always get prompt friendly service

Samantha Clarke

Great people, great company.

Toni Walker

They are always so helpful and nice. What a great place to go to get what you need for your landscaping project.

Nicole T

Best garden center ever!! Sam and Penny always treat us amazingly, they really care about their customers. And their flower selection is great

andrew smith

Nice owner

Rosa Rocha

Ordered gravel in bulk and it was delivered very quickly!

carter kovachik

I never dealt with these guys till this year but sam picks up the phone like we’ve done business my whole life great staff here don’t expect quarry pricing as they are a depot but they are open Saturday’s for those last min jobs they are good people with good product Sam’s always willing to help when in a pinch and for that I write 5 stars

Kelly Hodgins

Very unprofessional and would not recommend in any form

Ken Crawman

Decent prices for yard stuff. Owner is very nice. Very convenient for us to buy here. EDIT: been back 4 times since this review, the organization is lacking, waited 45 mins last year for 2 scoops of mulch while im trying to explain Ive already paid when they are helping customers who just pulled in first. This year unfortunately the same thing is happening, one day hardly any customers and I waited 35 mins for a load of mulch, and the other day waited and waited and after 2 calls back inside the young lady said the machine operator was busy with other loads, could see where i was parked that the loader was just sat there with no one in it, 30 mins later i got loaded after they unloaded a skid from a truck labelled Dirty Boys all over it when they had just driven in Im not trying to be a jerk but come on guys whats the sense of preordering and paying if im just going to be sat there in the sun waiting again and again

Aluminum Railing Toronto

Great variety, really nice people to deal with. Very helpful...

Peter Christensen

Great delivery today. Dropped soil and mulch in the drive. Perfect estimate on quantity. Thank you for great service.

Ron Vieira

Good guys, who are helpful. Prices are competitive as well.

Timmi Campbell

great sevice very pleased with with our exsperience at kells garden. Very happy with our purchase fair price aswell. Definitely will have our business in the future.

Sean Murphy

Awesome products awesome people.

Moe Dastranj

Extremely friendly owners and their staff provide good customer service. I purchased Mulch and a Buddha statue for my backyard. Price wise I would say that they are not expensive at all and their service is great. However, follow-up could be better. I ask the owner to contact me after my purchase several times and till today nothing. Its unfortunate

Jaswinder Gill

Great Customer Service : highly recommend Kell's Garden City.

Skittles0104

Went there on Saturday, some guy named Sam said he was the owner was trying to help us but couldn't get a sentence right because he smelled of booze at 11 in the morning

Raul Do Rego

Got turned off just after arriving, the manager or owner was acting weird around me saying that he knows Hells Angles? Maybe because I was asking for pricing and not buying anything so I went elsewhere.

Lino

Need more plants

Amarjot Kaur

Owner is a busy guy but knows his stuff! Really helpful guy. Highly recommended ????????

paul foster

good service...close to Alcona....reasonable prices

Jason George Photography

Great stones.

Brad Fuller

Great place for landscape rocks and soil.

Voodoo Child

I would avoid this place, the owner has issues. Owner is an idiot, has no clue what he is doing, and blames the customers for his own short comings. Dont ask Sam anything, make sure you know what you want, hand over your money and leave. At least this was the impression i got when i went there.

peter radvanszky

Great service good prices

Ravneet Kaur

Perfect example of great customer Service.

Mrs. Lewis

Owner was amazing. Provided us just what we wanted mixed it and packed it up nice. Then gave us a couple free bulbs and work gloves as the cherry on top. I guess because we ordered a lot. Receptionist is a bit short, but it could have been just a busy day. Good place, great products, amazing service.

Podium Pros

Thank you for the excellent service.

Kathryn Wilking

I love this place! Locally owned, they can supply stone, gravel, soil, plants and solid advice. We purchased all our porch & patio stones from Kell's. Yesterday I bought some perennials that will thrive for next year - if I get them out of their tight pots. 20% off the plants right now! Woo hoo!

The Family

I have been dealing with Kell Garden for several years now. All the staff are very nice, polite, courteous, trustworthy, qualified & adaptive. The service is fantastic, prices are reasonable, they are by far the best in Simcoe County. Sam the owner goes above and beyond & has exceeded our expectations! honest, reliable and professional. Kell Garden will always have our business!

Christian Labrèche

Good

Michelle Silveira

If I could do no stars I would the ower doesn't deserve any stars he is a rude a**hole he is rude to his customers and even worse to his staff my friends husband works for him and threatens his life on a daily basis he is not a person you want to buy from

Al Parker

Very helpful and friendly

Gurbhej Singh

Good guys, Good products, Prices are competitive as well. Recommended for all Gardening and Landscaping Stuff.

Chandanpreet Kaur

Excellent service

Hugh Stewart

Tons of variety! Staff very helpful. Everything you need for property upgrades.

Balsher Sandhu

Amazing customer service and great products.

Anastassiya Potapova

The customer service is awful and not professional, don't expect to get any help or any professional advice at this place. Especially, I wanted to highlight the senior manager's/owner's attitude towards the customers.....it's totally disrespectful and he allows himself to abuse the customers. Do not recommend this place!

Mike Teskey

Excellent service! Went here to get some shrubs and sod for my new home in Innisfil. They had everything I needed and found the service to be quick and easy!

Scott Cheeseman

Great friendly service.

M M

I have been dealing with Kell's for the last 7 years, Everyone there is amazing :) Very knowledgeable staff!! Highly recommended !! , Just ordered Gravel and less then an hour later delivered :) Thank you to all of you !!!!

Simon Lund

Always seem to have what I'm looking for. Good customer service. The only landscape supply yard I go to.

Timr

Delt with this place 3 or 4 times now and they never did me wrong. Good prices and good people and right around the corner.

Brandon Find

Used them tons of times friendly easy going helpful. Yes sometimes their busy, but I have never had to wait because someone was taking a smoke break or because they didn’t feel like helping. Pricing was always reasonable and the loads I purchased were fair. Never been in there more the 20 minutes or so. There was an older gentleman that was knowledgeable and helpful. Made my projects a lot easier.

Bev Panza

Sam the owner is very helpful, they are very busy there, usually a line up. Only 1 girl working on counter. The lady that takes care of the plants and flowers is very knowledgeable. She is a people person. Very nice and friendly. She has worked at the garden center for over 7 years. I will go back to deal with her. Keep up the great work you do! (Sorry I don't remember her name). Thank you again.

Jaime Molina

I do not recommend this place. Bad customer services

JJ

A joke!

Anthony Rizzardo

Hey everyone just wanted to let everybody know Kells Garden City has the best Construction Division best prices best sales all the way around thanks to Sam and his team for helping me out with all the soils and team that he has and the prices are unbeatable you will not find a better company to deal with for your construction and soil needs anything you need Kells Garden City has it please I'm telling you everyone you need to go to Kells Garden City the service is absolutely amazing thank you Kells Garden City thank you Sam Jack and Rob for everything

Mauro Canosa

Great staff ???? and knowledgeable as well.

david laser

The customer services as well owner and President of Kell's Garden City, Sam Guido, are not professional. Frequently change their mind for pricing. Behaviors is insulting.

Vanessa Jebb

Working with Sam !!!! Need I say more, to bad the Kell name is dragged into it!(very well known , reputable family )????⬅️ that's a jack ass !

Nadia Sanguinetti

Highly recommend. In dealing with the staff at Kell's Garden Center, we realized what customer service really means. From my initial phone call to delivery our experience was great. Joanne was so helpful and had great suggestions. Calls were returned promptly. The delivery driver was pleasant and respectful. Lastly, the owner is definitely someone you want to deal with, friendly, caring and respectful of both customers and staff. We have been back and will recommend Kell's without any reservations. Nadia

Mary McIntyre

What a horrific individual abusing our children.... student employees! The owner of Kell’s garden Center in Innisfil (Sam), is an absolute tyrant and complete bully when dealing with the children he employs as summer help. Instead of being a positive role model and leading by example, he runs his business with fear tactics , verbal abuse, belittling innuendos, and high handed ness that have no place in the lives of our impressionable and hopeful youth. I have experienced both through my son, multiple current employees and first hand, the blatant lies that this man tells when faced with exposure. I can only surmise what impressionable children who may be lacking the courage or assertiveness to protect themselves against this kind of behaviour, have had to endure with this despicable employer. How can we ask our children to stand up to and expose bully’s when we have failed them so miserably by allowing this member of our own community to continuously abuse and break our most vulnerable members!

Tom Stewart

Great variety of stone & landscaping material! Very knowledgeable staff!! Highly recommended.

Valerie Powers

Thank you for the prompt service and carry out to my car.

Carol Walker

I have been to Kell’s several times over the years. They have been nothing but kind and helpful. They always have what I’m looking for. Keep up the good work guys and gals.

Sina Nejad

Customer service awful there is so mess I NEVER GO THERE AGAIN

Garry Diceman

Great people

Morgul Vale

Your experience depends on who's working. Last visit there was a very pleasant young lady who knew very little about the product, pricing or suitability. She was alone, answering phones while there was a line of customers. ...blew off all customers when her boss called and she was obviously scared/worried....then had to run off to get what the boss wanted. Told me to call/come back next morning when someone would be in to answer my questions. ( my questions were...pricing, availability and quantity required for paving stones). She was pleasant and tried yo help as best she could, but obviously way too early in her training to be left alone. Most times the service is knowledgeable and helpful, and their pricing is competitive. ...but you may need to go back another time for answers.

Janice Wilhelm

Our experience was horrendous. Steer clear of this garden centre!!! We were verbally abused by the owner, Sam Guido! We paid for our product and then spent all day waiting for the delivery that we purchased through Sam Guido, that very morning. After waiting all day, and repeated phone queries as to the ETA of the product he finally informed us that if we wished the product we had purchased from him that morning that we were going to have to pay him more money to get it!! When we went into the garden centre to ask for our money back he refused and told us to "get the $#$#$# out of his store!" This garden centre needs to be shut down if this is the way that the owner handles himself and deals with the public.

Down Town

I ordered some clean fill and topsoil from Kells Garden center. Sam was great to deal with. Not sure what the bad reviews were about. The delivery drivers were on time, polite, and professional. Fair price for what I received. A few other guys promised me that they can get me everything for cheaper, when I ordered it from them they were never available, always made excuses. I call Kells, I pay my money, the product gets delivered.

Matthew Sheridan

Not bad but prices are a little high

Andrew Duffett

Great service and location

Jackson Villacis

Good price good customer service ???? nice quality red mulch Salvatore is the best guy

Jennifer Hunter

Kell’s has been amazing at customer service! I had originally gone to Georgian Bay Landscape and Masonary where they quoted me $7.20 per square foot for Banas stone. I said I wanted to purchase it and they changed the price to $9.50 because they said their costs had increased. Kell’s price is $6.75 for the same stone! Sam was so helpful and went out of his way to help.

FNU LNU

Excellent Staff. Owner is abusive.

Herb Walters

Great staff!!

Clay Whitney

Accidentally threw an extra bag of salt in my work truck the owner then called my boss asking what happened i owned up to the fact i made a mistake (as we humans tend to do) I then offered to return the bag or pay for it. I was then verbally assaulted and threatened. This is how this place treats their customers. Do yourself a favor and go to the other garden centre down Yonge street they actually know how to treat the customers and dont verbally harass, verbally assault or threaten customers.

Dwayne Furiano

All I can say is what an unorganized mess. No where park, product scattered everywhere and inexperienced customer service. Producs are way overpriced. Went there to get topsoil, no where to park cars everywhere, found a spot in the yard. 3 people in line and I stood there for 30 min before the guy that runs it comes screaming and cursing about my truck in the way. Told me to move it but couldnt tell me where. Good thing I didnt pay, I drove out of the parking lot made a right on the 20th sdrd and found Apex Aggregates. 1/3 of the price and I was in and out in 10 min.

Alvina Ali

I do not recommend this place! Very poor customer service, the owner Sam is rude. Don’t waste your time going there because there’s nobody to help you. The triple mix is the worst! The price is expensive, gave the measurements and Cassandra told me I needed the incorrect amt. First time using this company and it’s the last time, I’ll never buy from here again.

kathylea bayley

Wonderful place,

Rob Galbraith

I have been shopping all Kells for quite awhile now and the staff have been great always right there to help from finding what I want to showing up to help load my vehicle. I will not go anywhere else as all the materials from them are perfect and every plant I have bought is of the best quality. Thank you Kell’s staff your the best.

Alexander Bem

It's no secret when you shop here that customer service is put first. From the ladies answering the phones all the way to upper management. With all my experiences with them I can say Sam really puts forth effort to accommodate customers. Thanks guys.

Anthony Baldassini

Amazing service great selection

April Rizzardo

My husband works there and the owner Sam verbally abuses my husband and other employees everyday, cuts time off his paycheque. My husband works very hard for very little. My husband was also involved in a bad car accident last year and he has doctors appointments that he has to go to, every time that he has a doctors appointment Sam will make fun of my husband before he leaves and be nasty with him when he comes back. If your a customer then it's an ok place to go and shop but he is very nasty to his employees

Lisa Vollebregt

My significant other and I have been going to Kell’s & Sam since I came home to Canada and returned to the area 7 yrs ago. Sam has always been helpful knowledgeable and professional and often cuts us deals based on being loyal & frequent customers, on prices that already beat local competitors. Delivery has always been on time and exact, product has been ‘what’ we were paying for, and staff has always been helpful and friendly. So much so I even had referred students for summer help - who appreciated and enjoyed the experience of working there. We will continue to frequent Kell’s as it is a community-conscious business which never fails to satisfy us.

Bryan Phillips

This place lacks customer service. They seemed to have mastered the art of making people wait. The counter staff are wonderful.

debbie quance

We are not exactly DIYers, but went to Kell's for supplies to make our own hot tub base. We found everything we needed, plus great service and expert advice. Our project turned out perfectly - Thanks Kell's.

Cal Paolucci

Fantastic customer service. With covid 19 we've been having more outdoor fires than usual this winter trying to keep busy. Sam went out of his way to provide us with wood even though they were closed. I have been a customer for years and never been disappointment. Great location and super convenient. Keep up the great work????

Karen Gervais

Great people, great service. Excellent products and quick turn around times for delivery. Recommend to anyone! knowledgeable staff that are willing to answer all of your project questions.

Catherine Kloepfer

Friendly, knowledgeable staff. The girls were extremely helpful

Doug Agar

Helpful and nice

Leza Carfagna

Great customer service...owner is awesome and very helpful!

Kathie murphy

They were so nice and very helpful.

Shawna Pierro

Had the pleasure of dealing with Sam and PJ today while purchasing new patio stones and steps for our front walkway area and I have to say they made it go as easy and smoothly as possible. I went in blind not knowing what I was doing, or even where to start. Upon exiting my car I was greeted immediately by staff and sent in the right direction with a very knowledgeable employee. From start to finish it was a very positive experience and I would highly recommend! They were also able to accommodate delivery of our materials in just 1 day! Thanks for putting up with me and walking the whole yard to find the perfect stone!

Eric Shellswell

Always friendly service. Can get busy but they do their best to get you what you need.

mike wilcox

I just received triple mix from kell's . I have never had such bad triple mix ever !!!! It is full of weeds ,sticks and clay ! Just a warning for avid gardeners, YOU will have to weed before spreading this stuff !

Ryan Ketch

Amazing staff

Chris Arnott

Way over priced for the lowest grade aggregates. Triple mix is full of everything from plastic to glass and rocks. Pea stone in no where close to being round.

Gia Guido

Amazing customer service. Sam is on point with all of his calculations. The staff is fantastic to work with. 100% going to return. The product is absolutely fantastic, super high quality. Definitely recommend you to stop by Kell’s Garden City!

Mary H

I used to buy a lot of stuff here, for the last couple years I switched over to using Spring Tree Farm in Innisfil. Sam is a very rude person, I'm sure you could catch him in a good mood (for everyone who thinks he is nice) hopefully you never have to return a product or in any way disagree with him I will never support anywhere that a person is allowed to speak to customers or employees the way that he does. I will never buy anything from this place again

Lynn James

Lots of material and plants for your yard. Great staff

JesscaK Kay

We just purchased a truck load of top soil from Kell's Garden Centre. They went above and beyond to ensure our needs were met. We will definitely continue to use them for our landscaping needs. A+ people!

Gilles Tremblay

Great place great people . Made be feel like family right away . I purchased 1 bush cord of fire wood . Wood is fantastic and burns great . Well seasoned so no worries about build up in my chimney .

Juan Molina

Great experience staff is friendly and helpful.

Jesse Ramirez

You want if I fruit or anything anything from different countries that's the place to go they got everything they got a Chinese buffet to take out and it's not bad from 1 to 10 I give them six

Peggie Sutherland

Great fast friendy service and good prices!!!

Rakesh Raizada

Great professional services .Nik was excellent Delivery driver unloaded the stuff very professionally

Neil Jones

We called needing some sod to fix a muddy area for our wedding. Not only did they deliver some beautiful bluegrass 2 hours earlier than promised, they included a beautiful chrysanthemum spray as a gift. My bride-to-be was thrilled! That is top class service - thank you Kell's!!!

Mary-Ellen Dunn

Staff are very friendly and approachable however the garden centre relies on more of the mulch, stone etc and has hanging baskets and trees and shrubs but not a large variety of perannuals and flowers.

Danika Dobinson

Sam the Owner, as well as Jane at front desk are awesome to deal with. Great prices and products. They are always willing to help you out with different ideas or products to use. Highly recommend.

Jacob Chenery

Amazing friendly service

010416182027 a

Owner is an idiot. Dont try and ask him a question. The staff are afraid when he comes around. acts like he is in the mob

Glenn Dunne

Lots to choose from in materials,sand gravel rocks and stone.best selection in simcoe county.

Hayden Stewart

Everything delivered on time as we agreed to and all staff were great.

Dave Inglis

Very helpful and very knowledgeable

Mame Fydyshyn

Check out was really slow!

LPG 1

Sales attention required! Went to Kell's several times looking for stone for a large landscaping project and was ignored both times by sales people- even though we walked the grounds in plain view. Not impressed when you are looking to buy a lot of expensive product!! Spent our money elsewhere

Mark Aucoin

Great garden centre very helpful good prices I highly recommend it.

Mik mik

I found what I needed and at a great price!

Courtney Star

Very friendly staff and they definitely knowledgeable.

Sam Miller

Owner could be nicer and treat staff better. Okay service, but have witnessed staff being treated poorly. Also quite pricey.

Erin Smith

Great fast customer service !

Axe B

Frendly service , decent priceing

Rob Courtney

Been going there since they opened with good service and prices but that has all changed..WAY over priced now and service has dropped as well..$42 for a yard of screenings where everwhere else it is $22-$28/yard non contractor price..Kell's you need to remember that the little guys are the ones who helped you get to where you are and now you don't care about us...Never will go back