Reviews of Irvine Carpet One Floor & Home (Gardener)

Alegria Music

As a contractor first overcharged me on paint compared to many Benjamin Moore in the GTA and surrounding, only Ben store to charge for custom stain $50 surcharge for a $ 30 quartz Lady didn't change price from invoice as manager wasn't there.... This is for my wall paint I got before

Sandy Burgio

Highly recommend Irvine! Fantastic service, excellent selection and very knowledgeable staff. Working with Jennifer helped make our visions come to life! Our home renovation turned out perfect thanks to her. Many thanks to Jennifer and Irvine Carpet One.

David Trimble

Friendly staff, huge variety of product. Not what you find on big box stores. Higher quality.

Dave Oliver

One stop shopping for most of your interior finishing needs. Paint, wallpaper, tile, hardwood, vinyl flooring and carpet. Great service and friendly staff.

Annika Peloski

This place is awesome! We have gone in looking for a few random things and they always have what we are looking for and never make us feel unvalued even though they are small projects or we are looking for remnants. We just did a huge sweep of all the places in Barrie looking for something and these guys came out with the best value and definitely the best customer service in town!

Aida McAleer

I've always purchased stuff here for the house like carpeting or flooring

JEAN DAPRA

Jaclyn, is amazing, very helpful, knowledgeable, friendly, a true pleasure to work with.

Georgann Gilchrist

Fantastic job! The staff at Irvine Carpet One were awesome, able to work with our tight renovation schedule and budget to find the right hardwood and carpet for our project. We completed our reno on time and on budget. Installers were very professional - we are very pleased with the result.

DJ

Highly recommend Irvine carpet , we had Jacqueline help us out, amazing customer service and so helpful ! The floor and carpet installers were very professional and did a great job as well ! Very fair prices .

Jeffrey Smith

Excellent!

Luc Martel

Staff at the paint counter are very knowledgeable and friendly.

Alec Scott

Knowledgable, good quality materials and long term Barrie business. The person at the front desk should wear a mask.

kelly Thomas

The flooring selection here is good . I am confused at why the sales people at this business continue to take such large commissions on Installation. I am confused why they make anything at all. It is the Installer that is responsible for all the expenses that go into the installations. Gas , supplies , insurance , tools , truck. The installer is the one with the skill. It is the installer that is responsible for the guarantee on the installation for one year. The store owner is responsible for advertising store front etc. Why in the world would sales staff be entitled to any money from installation ? This is not fair to the Installer or the customer. Perhaps Mr. Irvine could answer this . It seems like he is getting Installer to help pay his sales staff. This does not seem fair at all.

Jeremy Hanlon

I had a water leak in my house and the insurance company hired Paul Davis to handle the restoration. Paul David contracted Irvine Carpet One to handle the first floor hardwood floor replacement. PRE-INSTALL: Easy to reach by phone. I went into the store to look at samples. The entire process is very confusing. To make a long story short the flooring I thought I was getting was not what arrived. Totally different color. Their was a lot of arguing back and forth of who's fault it was. Lesson learned from both my side as well as theirs I believe - get a signature on EXACTLY what wood you are ordering with a picture of the color in that document. I will say this - they moved quickly to find the right wood and have it installed within a couple of days. INSTALLATION: The actual install looks great. Fantastic really. Very happy with the final product. The bad - and I am truly upset - their installers must have used my unfinished basement to cut their wood. I only have one power outlet down there that has a power bar plugged in powering the hot water heater, deep freeze, etc. They unplugged that to power their tools. They NEVER plugged it back in. I was away for a few days and when I came home to no hot water I realized they never plugged it back in. As such my deep freeze was down for almost 4 days. I was able to recover most of the food - some stuff was ruined. No apology or offer to do anything. Then at the same time I realized that the lights in the basement no longer worked. Their suggestion was to check the light bulbs. Duh! All 4 burt out? No offer to help. I had my insurance company get an electrician and they found that the hammering of the hardwood above broke a junction box's connection. Took 2 minutes to fix. Irvine would have known they broke it as the lights would have been off when they were down there trying to cut wood. Would I go back again - most likely not. Disorganized pre-install and really unhappy they didn't care about what they did during the install. I will say the flooring itself was great (by Armstrong) and the actual install quality was excellent.

Pauline Belanger

Wow ..what great service. I met with Jennifer and within a very short time she understood the look I was aiming for. I spent 3 hrs with her and not once did she make me feel I was taking up her time. I returned a second time to review everything. She had the tiles pulled out on my arrival. She delayed her lunch as we arrived in Barrie a little late. She was so professional and fun to work with. I would refer her and Irvine to anyone.

Timothy Rosenberger

They did a great job with repairs . Good service and fair price.

Fateh Vaziri

Exceptional customer service you don't see much around theses days.

fps timberguy

They are amazing

Peter Kenny

Everyone there from Jen and Willa and Cory and Kelly are always a pleasure to deal with.

nonu biznass

Great customer service

Barb Weir

Four years ago we bought some high-end wall to wall carpeting for our home from another dealer in Barrie. Over the past year we noticed it becoming loose and wavy. We called the original dealer who offered us no help at all. I then called Irvine Carpet and they kindly said they would put the word out to some of their installers. Within a couple of days Andrew of Carpet Wizard came to the rescue. He and Nick came out to our house and for a very reasonable fee, re-stretched the problem areas. A big thanks to Irvine Carpet and Andrew and Nick!

John Ferrier

Nasty service. Staff definitely needs to take some courses in public relations

Jeffrey Skinner

This company has horrible service and preys on the elderly. I do not recommend this company to anyone for your flooring needs. I wouldn’t recommend this place to my worst enemy.

Jennifer McCutcheon

Very helpful and quick. Nice, clean, well said out store. Will be going back ????

Jules Roebbelen

Very helpful, lots of paint and tile samples

Ryan Gillard

The hours for this store are very poor unless your off during the day.

Anna Anderson

Terrible customer service. Have called for 3 weeks now with no return call.

Terry Mayrhofer

You really can't find a better place to get your painting supplies and paint. All the staff there are so very helpful

Mark Hutchinson

Over priced but they had some beautiful paints...if they were ever open! What kind of project supply store shuts down on Sundays...off to home depot i guess

M C

Amazing people super helpful. The delivery women and her helper was great .

John Durnford

Great selection.

kayton zarhloul

Great selections, very quick on order times. Friendly staff.

Felix Harden

Excellent service and knowledgeable staff. Would definitely recommend purchasing your floor here!

Tanya Kerr

Great experience! The service was exceptional, Willa was very helpful and pleasant to work with. She was always available when I had any little question and was very knowledgeable about the products. The installation was very professional; on-time, efficient and tidy. I would highly recommend Irvine's for your next project! I love my new floor!

Corey Parkes

The staff are incredible, and the selection cant be beat.

Sean Webster

Super knowledgeable, and friendly staff. Great selection.

James Williams

We recently had some flooring in our house replaced. Irvine Carpet had exactly what we were looking for. The installers arrived on time, were professional, offered suggestions and assistance when moving things around, and left the work area spotless when they left. James did our carpet, and Cole did our tile. Both were very polite, professional, and hard working. We are very happy with the end result and will use Irvine for future flooring.

Brenda McMaster

We had our old carpet ripped up and the new Luxury Vinyl Plank flooring put down. We our so happy with the outcome! The installers did an amazing job and Justin re-inspected the job before leaving which showed that they cared about the work they did. Well Done!!!

Teara Stringer

My husband and I just bought our first home and decided to do some renovating and painting. After much research online, we found we really liked Benjamin Moore paint colours and characteristics of the paint. We went to the only place in Barrie to supply BM paint and have to say, the employee by the name of JJ was fantastic! He took the time to chat with my husband and I about our colour choices, painting methods and recommended a less expensive line that worked better than the expensive one we were looking at. He also provided us with a small discount on top of all that when we went back a few weeks later to purchase the paint. He asked how our renos were going and how we were liking our new home. Very personal service. If you go to this store - speak with JJ. He is definitely an expert in his trade!

Michelle Sattler

Well I just wanted to mention that two of the male employees were combative on their lunch break today. This deters me from wanting to utilize their services in the future which we have been for 18 years. Very disappointing.

Abc Abc

Terrible customer care. Was ignored by multiple associates until I had to approach the lady at the front register, who helped out somewhat. Great selection of paint and supplies however.

Heather Huff

I’m extremely pleased with the choices Jaclyn and Barb helped me make. They were patient and professional and showed me extensive options. It was definitely difficult choosing between the options - there are so many! I highly recommend Irvine’s.

mj wright

The paint people are top shelf.

Gerald B

Great staff and well stocked

Adam Jespersen

John did a fantastic job installing our kitchen backsplash. Great client communication and calibration, well done Irvine’s!

Carol MacDonnell

Irvine Carpet one was an integral part of our extensive home renovation. Jaclyn was so good at helping with tile selection, I am sure she saved me hours and hours by being able to point me in the right direction. The tiles look great but that’s not all. They helped me with paint colours and even colour matched stain for our staircase. All the staff were great and we are happy to recommend Irvine Carpet One.

Matthew LeCollier

Great stuff, knowledge and service

jack1510 jack1510

We recently had new carpet installed in our main floor bedrooms. They were able to work us in quickly and the install was professional and the finished product is amazing. Would use them again anytime I need flooring! Highly recommend!! Sarah Elliott

Linda Clemow

Renovating is daunting, and tile selection impossible with so many thousands of options. From the moment we met Jaclyn, we knew we were in capable hands. Within no time she'd helped us select our floor tile, shower tiles, niche tile, grout, and paint. She was patient and guided us through our uncertainty until we had just the right look we wanted. Then, John - the perfectionist tile installer - did such a great job that I can't believe how it all looks. The tile corners line up, everything is square, grout lines are equal thicknesses, everything's level, and the niches worked out as I'd hoped. John wanted to make it perfect, and he did. I'm so thankful that Cheresh Millworking and General Contracting work with the people at Irvine. Thanks everyone!

Bola

Lovely customer service...didn't have to wait long before we were attended to. Thanks Jaclyn for a nice experience. We re rugged our stairs....all completed less than two weeks....even the guy ( sorry I 4got his name) that came to do the job was such a lovely guy.

David Irvine

Thankyou to Jennifer, John & Tim for a very successful flooring project in our home. The renovations called for modifications to an existing travertine and hardwood floor which required expert workmanship and matching to existing finishes. Thanks to Irvine Carpet and the team we worked with we are very happy with the finished project. Best regards, David & Lorraine. Barrie Ontario

Robert Todd

Was all prepared to buy flooring from Irvine. Had the estimator come to the house for measurements. Said, the store would contact me in a few days for the final estimate. Over a week went by no response by phone or email. I phoned store. Was told it would be done soon. Well another two days, no response. If they treat you that crappy before they have your money, how poorly are they going to treat after they have your down payment. I couldn't trust them at all.

David Beerman

I own Cheresh Millworking and General Contracting and I use Irvines Carpet one on all my projects wether it’s a fireplace surround detail or a full flooring project. My sales agent Jacklyn takes excellent care of my clients and really goes the extra mile. All of the staff are knowledgeable and give great polite service. The paint department also is very reliable when I need a stain match or when we need to duplicate a specific colour and texture. I would recommend them to everyone wholeheartedly.

David Hodgson

We have used Irvine Carpet One over many years each time we have moved to a new home. We can rely on the people there to always understand what we need and make sure we are happy. Lindsay will not accept payment until the work is 100% completed to our satisfaction. He has a thorough knowledge of the ins and outs of all types of installations. Irvine has an enormous selection of carpet remanents in larger sizes. We just had them complete our new stairs, entryway and hall runners along with three custom sized rugs all made from the same material properly bound with no slip backing and premium underlay. The 22 feet of carpet runner did not lay flat when it first arrived so Lindsay insisted we return the carpet and and he had the work redone by a different supplier. We could not have been happier with how this turned out thanks to Irvine Carpet One in Barrie.

Jer Ski

Customer service nightmare. Only thing done promptly was collecting my money. Arrived to pickup flooring and paperwork was not ready. Told by warehouse guy that the new staff at the desk was clueless. Transition t molds came without installation tracks. Oh yeah, Sarah says, that's a new thing. Wait 2 weeks to buy them separately. Try to return unused flooring. Sarah has to do paperwork for return. Second trip, paperwork not done. Leave the floor, come back for the refund. Go somewhere else!

Jon winfield

We had our basement flooring redone after a water leak. These guys were professional and worked super hard to get the flooring installed promptly! Everything looks great!

BARRIE Guy

The things I like about Irvine's is the huge in stock flooring. Also very good installers. The things I don't like is the huge commissions sales staff make on installation. I feel they should not make anything . Yet they somehow feel entitled. This just drives the price up for the customer and is not fair for the installer. The other is they change the name and folders of products to prevent comparison shopping . I feel the customer should be confident they are getting a good deal on a product. All and all Ivines is just an ok place to buy from.

Janey Green

Please pardon my oops. I wrote a complete review and some how it was posted under Starbucks. I will restate my deep gratitude to Irvine Carpet One Floor. We just redid our bedrooms in our condo. Thank you Barb in window coverings for your knowledgeable help. We love our blinds and how well they work. Jackie in flooring, you truly did know how to go above and beyond in helping us. Your kindness and hard work have really left us with both a beautiful space and a feeling is warmth because of your help. James who installed our wonderfully comfortable carpet, great work. Andrew you were a big help with that. Just this morning we were enjoying our coffee and noting how pleased we are that this condo now is truly our home and a warm feeling because of all the good people who helped us. Thank you all very much. Expertise like this made our transition easier. Thanks you made our home more beautiful and our world a better place because of your impeccability.

Pam

For several years we have been purchasing paint and stain from Irvine Carpet One Floor & Home in Barrie. Their staff have always been very courteous and knowledgeable. This year we are undertaking a huge restoration project for our log home and have been consulting with Corey on exterior finish options. I can't begin to say enough about the exceptional customer service she has provided. It is because of her knowledge, resourcefulness and responsiveness that we have decided to change the product we have been using for the past 18 years. We are extremely excited about the changes we are making and implicitly trust Corey's recommendation.

Elizabeth Oakley

Quality products and unparalleled customer service.

Ruth Ann Fraser

We ordered Silhouette Window Shadings from Irvine Carpet for our home and are very impressed by their service and by their commitment to customer satisfaction. The installation was well done and we are very happy with the product. Thanks Leslie and Irvine Carpet!

Marvia Massey

It has been almost a year since our LVP flooring has been installed. It continues to look beautiful and we receive many compliments on it. The installers, Jedi Flooring, took the time to discuss the orientation of the planks for the most appealing look. They were knowledgeable, friendly, and fast.

Mark

First off I would like to mention I never write internet reviews, however I felt compelled after my recent experience at Irvine floor and home. So my wife and I came in to look at hardwood flooring along with some marble selections as we are ready to start replacing some of the flooring in our current home. We were dealing with a sales associate by the name of John and he was great! very knowledgeable and easy to talk with. Week 1; We took some samples home and were eager to start. I mentioned to john I would like to do marble first and asked if it is possible if they could have it done in about a months time. John was going to look into it. Week 2; Monday I call to follow up with John but he was off, which is totally fine. Tuesday I reach him and we keep the ball rolling. Wednesday I call him only to find out he's now on holidays, which was a big surprise to me. I got worried, with the timeline etc and figured I should follow up with the owner Chris Irvine. So I finally get a hold of him, told him the story. He did seem annoyed to speak with me regarding, wanted to get me off the phone and said he would call me back by end of day. Couple hours later....John calls me from his house, upset, Chris called him and freaked out I guess. John swears up and down he left me a voicemail, which I checked and sure enough he did leave one, no idea when or what time as phone never rang, nor did notification come through....but hey technology isn't perfect. Now I get a call from the sales manager Jackie Glacier, things are about to get real ugly. Jackie tells me how she is now taking over the file from John and so on. So when I ask her for the price for install it's now almost doubled from what originally quoted??? Week 3; I go in the store to try and make a deal with Jackie, I figure she would be reasonable. Was I ever wrong...as soon as I sat down with her she was very rude, and a chip on the shoulder. I asked if I could run the tile on an angle, she said that would cost more. I don't get it you've already inflated the price on me, now you want to keep charging me more every time I turn around. Her and I end up having a heated argument right in the middle of the showroom in front of other customers. I left telling her I feel she is ripping me off. I cannot believe Jackie is the sales manager... To Jackie Glacier and Chris Irvine; I have never been more disappointed with a service based organization. If this review is up I still have not received a call regarding this matter. Mark

Jarrod

Irvine definitely has some knowledgeable and helpful staff. The two coming to mind are Jennifer and Shane. Jennifer has a real knack for listening and working with your ideas on a design/vision. She's also very appreciative of the big expenses associated with renovations and has great ideas to keep costs down. Shane was helping us with vinyl flooring decisions and provided a lot of perspective and help in the process. We were shopping for mid to high range furnishings and in Barrie were unable to find better selection, pricing and service. Definitely recommend them.

Cindy Green

Very helpful and knowledgeable. Installation went smoothly. Very happy with their service.

Hollie Newhook

Helpful staff, very friendly a great selection of carpets.

Crystal Harvey

Best place in town for paint and excellent service and advice. I have not purchased anything else here but the staff are super helpful and they know their product line.

Dana Leonard

Great place. Staff's very helpful and they have a lot to choose from

Jeff Mcfadden

The Irvine team was Great. The install crew was the best. Very professional and the attention to detail was excellent. We are very happy with the work.

Crystal Deslippe

Spectacular service!

Helen McCutcheon

Friendly service. One of the few flooring stores in Barrie with a wider range of products.

Rebecca St john

My boyfriend and I have attended this store twice now and each time no one has come up to us to ask us if we needed any help or to even say hello. We are redoing a house and went into this store to look for carpet to replace the whole basement floor. No one spoke to us as we walked around looking at different samples, and so we went with another company who was more than happy to give us their services. We went once again to look for a carpet runner to the new staircase we just had redone, and again no one helped, no one said hello, we were again invisible. One staff member flipped through her notes on her desk, another played with the samples on the wall, and finally a guy who wasn't busy when we got there was attending to a single lady who entered later on. A hello and how can I help you goes a long way, rather then being ignored. You have missed out now on two big sales with possibly further interest from us and family members, and now you will get none. Thanks for your assistance.

Donna L

The service is terrible at this location and the quality of the install is way below average. We have had weirdly cut carpet seams, carpet splitting and carpet that looked horrible after one week of wear (and this was not the lowest end carpet). I would not recommend this place at all.

Laura Wilde

Jackie is the best! Wonderful product!

Paul Ridge

I come here for all my flooring and paint needs. Excellent service from all staff and a superb range of products.

Douglas Fuller

Everything done professionally and on time. We have dealt with Irvine's for more than fifty years and have always been very satisfied with their products and service. D and M fuller

Jane

We highly recommend Irvine’s, Bayfield St. This store is one stop shopping for all your decorating needs with excellent customer service. Carrie, at the front desk is super friendly and the ultimate multitasker! Irvine’s is lucky to have her as their first point of contact. They are also fortunate to have Sarah, who we had/have the absolute pleasure of working with. She is awesome! From choosing tile, flooring, and paint, she is pleasant to deal with, knowledgeable, makes great suggestions, responds quickly to any inquiries, and makes us feel valued as customers. Sarah truly helped us to bring our vision of our bathroom reno to life, so much so, we decided to tackle another one!

Laura

I wanted to leave a review after having our kitchen backsplash tiled and grouted because our installer John was absolutely amazing. It was a huge job with many cuts and odd spaces to fill. He was meticulous and it turned out perfect! I would highly recommend his work!!!

Guy Pylypiw

Great service and selection. They have paint, blinds and flooring and a great selection of all. Service is exceptional!

Alex Bridges

Great One stop shop. From the designers & decorators in the store to the professional & fast installer we had, my flooring experience was fast and painless. Shopping locally is the way to go.

Tina

JJ, at the South End Barrie location was the only person, in the whole city, with the means and knowledge to make it possible for me to get an indoor stain in a custom colour. The internet is full of images of turquoise stains, but you cannot find one in any store. He offered to make any colour I wanted, on the spot. Nobody else, anywhere, had a clue how to help. Thank you, JJ.

Jd B

Large selection

Michael Dalrymple

Bad service

Keefe Hood

Great selection and helpful staff.

A S

Very positive experience dealing with Irvine. Have recommended to anyone looking for flooring!