Reviews of Home & Garden RONA / Barrie (Gardener)

Tanya Paulus

Very helpful staff ,friendly, knowledgeable and affordable pricing

Crazy Dog Lover

I actually love this store. They had what I needed to get and staff is really friendly. I took off a star for the packed main aisles that made it difficult for me to navigate my large purchase to the check out.

Ray Trask

7:30 PM. All I needed was door screen and a storage bin. No one in the general area to ask where I might find what I wanted. When I did they directed me to isle 12, walked right past the isle without even helping me find it. If he had he would of discovered it wasn't in idle 12. Had to go to customer service and he directed me to idle 14. When I finally found it the selection was poor and a mess. Off to Home depot I went.

Purna Shristy And Jimmy Ghimery

Mike was very knowledgeable and helpful in appliance department ✌️☺️☺️

John Ward

Very good service in the tool department at Barrie south end.

Matt Brown

If there was an option for -5 stars I would. Unfortunately I have to give Rona in Barrie an absolute undeserving 1 star. We ordered backsplash 2 months ago and have yet to receive it after they said 2 weeks maximum. But on the website it says I can order it and it will be delivered in 3 days no problem? - Yea ok. Week after buying the backsplash we bought all new appliances. Stove, dishwasher, fridge and microwave. 2 weeks later everything was delivered as promised (Surprised) EXCEPT our microwave. Delivery guys said oh no we don’t deliver microwaves, you’re supposed to pick those up in the store. So we go back to the store, rona employee says nope everything says delivered on the invoice (including microwave that we clearly did not receive). So here we are 2 months later STILL with no microwave because they say it is on backorder. How is it that BOTH our backsplash and microwave are on backorder for a whole 2 months?? It is unfathoble how Rona treated our situation and every single employee cannot seem to figure out where our stuff is. Like hello these items aren’t coming from frigin Mars. Will certainly not purchase anything here again.

Luca Ragogna

Good luck finding any staff with product knowledge

Scott O'Donnell

Very friendly and efficient curbside pick up

Foster L

Is Rona useless? Of course they are. Go into the store, buy an appliance. Sales guy says it should be available to pick up in 3 days. Two weeks later haven't heard a thing. Call the store, get a supervisor, they say there going to look into what's occurred and call me back before the end of the day. Surprise, surprise no call back. Call them back, leave a message and get no response. Thank you for wasting my time.

Area 416

Wow the most disorganized lighting section I have ever been in !!! . I was looking for a light bulb that is on display above all the lights, one would think that the light bulb would be right under that display? Yeah right the bulb for that display was at the end of the isle. Along with every other light was out of place for that display , Salvation Army store is more organized then this what a joke ... not to mention every other store that I have been In focuses on home automation and light bulbs when you first walk in . Also the washroom was like walking into a run down old barn, out of 1-10 I would say mabey a 0.5 after a total renovation. One last thing the staff I walked buy 5 of them and didn’t even look at me or say hi or can I help you , it looked like everyone was missable and did not want to be there . Can’t blame them with that kinna wash room and bet they can’t find any lights lol ...ps wow the prices are outrageous $15 for a power bar what a joke same one at Canadian tire $5 ... I just went in because I was waiting for Costco to open ????????

Timothy Lee

I had a great experience on Wednesday when ordering flooring. It was 44 boxes so we're talking a heavy load. Doug coordinated the delivery on a busy morning , and Tom drove quite the distance to get it to my place. Tom went out of his way to get the flooring as close as he could to my front door. Thanks Rona.

PASSINGMEBY VIDEO

Went to get a few Self-Tappers, got a great hand from our buddy Mark S. THE ONLY MARK S IN BARRIE RONA! He was kind and helpful and had a gentle smile. He approved of our choice and was a fantastic conversationalist. He firmly let us know "there can be only one Mark S"! We agreed and made less eye contact. I will only be dealing with him as I am afraid to ask for anyone else's help. MARK S IS THE BEST!!!

Meaghan MacKenzie

I did an entire home renovation. We used lots of different suppliers and hardware stores in and around Barrie. I had some hiccups with this location but their customer service department was VERY good. They have no hassle returns and they dont make you feel bad for asking for price matching. I would definitely recommend them over their competitors

Aseem Vij

I would like to rate the customer service at this store. i purchased a product and had a billing issue which was corrected by Emily. I used to hear that Rona is not so good in that but I had the hassle-free experience. Thanks Emily.

Mike B

The curbside program needs some SERIOUS work..

Taylor Chafe

Came by three different times to buy a board and have it cut and all three times no one was there to cut it. Ended up having to go to the one in Midland to get what I needed.

_ _ (‪ilovemoscow‬)

Working surprisingly well during a quarantine. Otherwise as per expected

Laila FINI

Visited for paint and the girl in that department was so helpful. She took the time to pick a color with me.

Maria Sosa Deen

I was there on June 27/21 and I was getting helped by a gentleman named Jeff , he helped my dad and I with laminated floors. Jeff was absolutely friendly and very well trained in what we needed to do and the tools we were going to be using.. so thank you Sir for your time and for helping us out . Your costumer service skills are fantastic Maria

Charon Robert

Awesome sales staff. Nice clean store. Well stocked

Peter Mavreas

Don't shop here, the employees are all entitled and the manager who has short spiky dyed blonde hair and wears glasses thinks she is gods gift. Every customer who walks through the door should be treated with respect. Any customer who purchases product that is tagged wrong deserves to get it for the correct price and should not feel like a criminal when they ask for the manager. The manager who is dealing with a customer who just made a purchase with the price incorrect should be empathetic to the customer and not try to make them out as a criminal. I will never shop at this place ever again, the place is garbage just like the staff. Giving 1/5 stars feels like I'm being kind , I would rate 0/5 but Google wont let me

Far K

The guy in plumbing section is very helpful.

Ilayna Harris

Great place ... people are super nice ... lots of products which I was surprised as in Toronto the Rona usually sucked with products and looked pretty bad ... here it is clean and products are easy to find ... once again which there was one closer to where I live :(

Jason Rodgers

Nice and close

Dzmitry Burak

Beware they don't accept returns, because they don't have that product in stock, or because it was bought at another Rona location. So they don't honor their return policy. Shop at Home Depot or Lowe's else and you will never face that issue.

Susan Laycock

Great service.. very helpful staff

Cassandra Porter

Most amazing staff. Travis in painting found my wallet and the manager was able to find me in the phonebook a hour away to let me know.

Naturefoxx & mommysme B

Great service workers went above and beyond to help and fix my issue. Thank you.

John Goettsch

Had what I needed at a reasonable price

Annette Wright

They were awesome....fabulous service had exactly what I needed

Ethan Angi (Marxman11th)

Couldn’t get help from anyone, I was trying to find a comparable 40V mower and it was like pulling teeth....asked for help and was told “that’s at Lowe’s....yes I know....I’m asking for a comparable mower...” ended up a Lowe’s and had great service.

Roy M

Good place but sometimes hard to find someone to assist

Fynn Touchette

Good prices

Gavin Doran

Had everything i needed for my build. Staff were quick and prices comparable to all other places

Dennis Cabot

Went to but a product found on their

Paul Griffin

Was very disappointed in their preparation compared to other home improvement stores for the covid 19 stuff. Limited control, areas that are controlled are not controlled well. Staff congregating in aisles less than 6 ft apart blocking the aisles just chatting. Product returns are just lining aisles with stickers on them saying not to be put back on the shelf until X date. but the product isn't exactly segregated and is completely accessible to anyone. Overall, won't be returning to Rona anytime soon. Home Depot and Lowe's seem to have a far better handle on this.

Sherine Brown

The staff here provide amazing service and they are SUPER patient with my Mom who wanted to get her backyard deck built. One of the employees named Peter is quite the positive minded character, but definitely knows how to connect with the customers and find exactly what they need and provide the best advice. You're boss needs to give you a raise, Peter! Many Universal Grand Rising Jah Blessings upon you, my dear!????

Danielle Ryan

Clean and well maintained store with variety of items you may need for home renovations. Staff are very friendly and helpful.

Torin Xavier Glecoff

The paint department was very rude over the phone. I was trying to ask about a specific product because it needs to have certain qualities for my project and the woman just cut me off before I told her what I needed saying "we have lots of that" I do not have a vehicle and am on a deadline so it would have been nice to have my question answered on the phone. I will never shop there

dana Jordan

Awsome for house plants

Damany Luke

Horrible! Get your store in order! Waiting 6 months for a stove. The lady Who helped us is magnificent but the overall process is garbage. Having someone form Montreal call 2 times a day, garage! Fix it or close!

Ravi Dalal

Good service

Hook N Haul Fishing

Seems like they never have what I need! I prefer Home Depot or Lowe’s.

Neil Voutt

Good selection.

David Sinton

Outstanding service today thank you!

Michelle Atkinson

Most of the plants in the Garden Centre are half dead or worse. It is surprising to see so many plants have not been taken better care of.

Mahyar Yousefi

Friendly and helpful thank you

Sean Rousom

Lots of selection

Aros Rod

Awesome!

Adriaen van der Wal

We deal with Genavieve at the contractor desk. She is always helpful and a pleasure.

Richard Harasewich

Inventory has been sliding a bit, still a great local store to shop at

Carlos Sousa

Some good deals. Friendly staff.

Doug Archer

Great website for online ordering and curbside was very easy. Well organized

Timelessphotoshoot

Looking for a fridge and a stove went to home Depot and did not get service in the appliances department so I went over to Rona in Barrie off Mapleview well I met Diane she was extremely informative about each product I ask about i know most of the appliances are on back order but Diane was honest and gave me tons of information her product knowledge was ???? Thank you Dian

Larry Aucoin

Great place. Nice staff

Larry M

No line up to get in and wasn't packed. I just drove by the competitor and they had a line up to get in.

Gary Pearston

The two gentlemen from the lighting department were excellent. Well informed, helpful and personable.

James McKay

Quick pick-up. Solve items not in stock, although they were shown as being there. Biggest gripe is the lack of signage at the store for pick-up. It doesn't exist and confused every single person who drove in.

Rocki Rukman

Good

Mike Morgan

Has a odd smell

Matt Ramos

Placed an order but due to an IT issue the store could not fulfill my order, they could not give me a refund either so i was left spending money and not being able to get product. I have to wait 5 to 10 business days for a refund, this was after i had to call there customer service line after waiting 20 min in the store, and no one could do anything to help me, Talk about poor customer service. I can honestly say i will tell everyone i know about how i was treated and will never shop for this retailer and lowe's again since they own rona.

Denis Iahnes

Miserable stock inventory. Lazy stuff. Hope management will close this location forever. To free up space for more proactive stores.

Robert Eakins

No line up!

Lincoln Marriner

Curb side pickup when trying to order was 30+ days...?...ordered online for delivery. I ordered a pressure washer hose I received a dishwasher installation kit....? huh? How? Get it together if you want to survive in this new world. No wonder so many online only companies are putting these disorganized companies out of business...I am trying to buy local at every turn. 100% all day long. But this kind of service makes it hard to do! I hope it gets better for them. Risky to order online.

John Holloway

Why does it take 3 days for 3 stock items to be ready for pickup when at home Depot usually takes 4 hrs. As a contractor I have no answers for my client. I spent just over $50,000 last year at Rona Barrie.

W. James MacLean

Curbside pickup website not working, but no notice posted at pickup parking spots to let the customers know. When items were delivered to car, they weren't what was listed on the website ... Rona substituted a new (and substantially different) product with the same SKU, but didn't update the item description/photo. Wish I could give 0 stars.

Edward Stavin

Nice store. Like the new Craftsman tools. Was looking for a natural gas BBQ on display but there were none. Pleasantly surprised to find Barker board in stock.

Shaun Moon

Usually can find what you need. The staff are 110% though!!

Behrooz Kashani

Great customer service, so organized

Creig Bale

Never anyone around to assist

Yuliy Ruzin

Good prices but impossible to find anyone to get help

Ingrid M

I feel like they have stepped up their selection of product options - great visit

Brian Freiter

Garbage selection, terrible customer service.

Mohamed m jafari

This is the help full gadjed. I have had

Jamie Hillier

I placed an online order for patio stones which I paid for at the point of purchase. I get a call a day later saying "they have all of my order, except half (??) and would need to order the rest in." I thought this would be in a timely fashion however it has been 2 weeks already and it looks like I have to wait another week still. Their excuse is they want to make a full load for the truck that will be delivering it. What a joke this place is. I fell if a customer pays upfront for something (1000's of dollars) that you would be able to get it in faster, a week and a half at the most. If you order something and they say "it will be in soon", think again. Terrible!

Richard Walker

Purchased a brand new lawn tractor that wouldn't start and had gas in the engine when I received the unit. Took it back for an exchange a week ago and have still not heard back regarding a replacement tractor. They did not return my payment and will not return my calls or offer an update on my purchase. $2200 of my money floating for a week and no solutions offered. Will not deal with this location again after this issue is resolved, nightmare.

john Vanderburgh

Wonderful selection, good pricing. Staff well educated and helpful. Thanks Rona staff!

Miss Cathy

Best service we have received! David was beyond helpful and kind.

Kristi McLenaghan

People there to help. No one seemed to hide or hover.

J. Cass Howorth

Not sure how this chain stays in business. Poor selection, strange store layout.

Neil Knelsen

Awesome curbside pick up. Keep up the great work Guys, we buy as much as we can from Rona now.

Mark Levangie

This Rona location is a good one. The employees are often more knowledgeable then the homedepot down the road. This is my favorite Rona store. Michael from hardware is very knowledgeable and has helped me out on numerous occasions.

Сергей Хабленко

Extremely fast curbside pick up and friendly stuff makes me happy to shop at this store!

John Barnes

Good selection of products but nobody available to help you find them.

Tina Machado

They didn't have what I wanted in stock. I should have checked online before I left the house. The store was clean and the check out service was efficient.

Tracey B

Rona had an online sale that was for 1 day. I couldn't place my order online so I went to the store. They honoured the sale price in store. The staff were very nice and helpful, even loaded everything into the trailer!

Kim Jury

Hard to find a staff member in the store.

chris sellers-mccaw

Always great service

Brett Frerichs

Came in looking for a board of styrofoam, and this younger guy helped me out and gave me options on what would be best for my situation. So shoutout to that guy, super helpful dude.

Adriano

Nice helpful staff but didn't have what I needed.

Meagan Morin

Best service i've had in a long time. Especially from the lumber department!

Khyle Taylor

The staff runs from you if you have a question. No restock. We went there everyday for three months while doing a reno due to its location and I can tell you with 100% certainty that this place is bad. Their customer service desk told us there were more supervisors than employees, and the GM has the place a hot mess.

Ziba M

Nice plant selection

ANDROID TV

Scam artists. Bought 55 pre fab fence peices on line. Accepted then they cancelled the order, claimed out of stock when I could see the pieces in the yard. Called head office can't help me, won't honor the purchase. Next day back in stock at regular price.. false advertising all the time.

Marcia Murray

Great selection helpful staff

Justin Robert

Very helpful staff

Marie Delong

Staff on floor were helpful. Had no tax if you spent over $100 but neglected to tell you some items were excluded from the sale

Naomi Saunders

Great experience in RONA today! Travis and Erica in the paint department were super helpful and quite personable too! From there I was helped by 3 more staff as I made my way through the store. So helpful! I finally found mini crate boxes that will fit in my cubby shelf. I've looked in at least 4 other stores and nothing came close.

Petra Galbraith

Horrible service in this store. I tried to find an employee in the flooring section for 10 minutes. Asked someone at the paint desk to call someone which they did and then nobody ever came. After 20 minutes of waiting I went to the customer service desk to ask my questions and was ignored by 2 more employees. The only people who acknowledged me were the ladies at the exits as I left your store empty handed.

Abhi S

Great service. The box couldn’t fit my Tesla so the employee who wasn’t involved with my order at all offered a helping hand. He helped in putting the stuff in the trunk and cut the box. He could’ve left without helping at all but he helped me immensely. Regret not asking his name, would’ve put in a good name for him with the manager. Thanks bud if you ever read my review

Frank Meher

Poor. Went to appliance area to get a dryer. No one there. One of the employee's pages for service. Waited 15 minutes no one showed up. Went to courtesy desk and was informed person went home sick. Asked if item in flyer was in stock. Girl advised no. None had been received. None in warehouses. Asked for raincheck. No can't give you one. Otherwise only one person in store can sell appliances and if they are sick too bad. Secondly the flyer sales are false advertising as they have no intention of honoring the sales. No wonder there is no one in the store. Guess I will shop elsewhere.

chris stix

Staff dont kno much, or dont feel like helping, kinda seems like the day before they could have been hairdressers.

Gerald Stengel

Associates are super helpful! Nice rugs, too.

Cbootcy

Very friendly staff gave good directions at entrance and joked with same employee at the resgister. Had what I needed and looks like it has most of what I could ever need.

Yolanda Gallo

RONA Home and Garden Centre in Barrie is the BEST home improvement retailer. "Together, all Associates and Management deliver the BEST home improvement products with the BEST service and value across every channel and community they serve," Curbside pick-ups have been between 2 to 4 hours.

Dustin Cowell

The worst. ordered a gazebo in stock. Will be ready to pick up in over a month?

Branch Manager

Very comprehensive selection of goods. Helpful, caring staff

RN

Overall the experience was good. We were greeted at the door as we entered as well as being acknowledged by an Associate in plumbing dept. She even asked if we needed any help. Everyone was very pleasant. However, when we asked a young man in appliances if RONA carried porcelain touch up paint he immediately said "No we don't carry that here" and proceeded to give us info on another retailer that did. I was sure RONA carried this type of touch up paint. So I asked again and he still said no. Than a young lady heard us and said "I know where that is" and immediately ran over and got it for us. The gentleman was totally embarrased. He didn't apologize but rather just laughed and shrugged it off. Any other customer would have accepted the first " we don't carry that" and off they go to Home Depot. I think regular training or even morning/evening huddles would help re-engage the staff with day to day issues that arise during their shifts. No hard feelings, though you would have gotten 3 stars instead of 2. Lets see how you do next visit. - I still love you RONA!

Gareth

I was passing through This is a very spacious hardware store, never been to one that big before. Fully stock shelves and clean wide areay of items with little gems sprinkled about.

E Zee

The staff is very helpful. Excellent service.

Zayan Khan

I was trying to price match with Trans Canada 2 dollars cheaper, first cashier said NO but when asking to Manager she said yes, I had $10 coupon when I try to apply the coupon she again denied without even asking from Manager, she said it's double dip which is not allowed however coupon does not say any such thing, they lose sale, a customer for forever, Home Depot and Lowe's are still around and much better customer service, Not to mention Cashier was Rude as well, No wonder why retail stores has challenges in Sales, Look for your customer service and be flexible.

金玫Barrie 华人地产经纪 Mei Jin

It's a super good store.

Alucard

Staff is friendly and always quick to help.

Azra Sheikh

Not impressed. We called and asked for a specific gazebo ahead of time. They said they had 2 in stock and we told them we're coming from Toronto. They informed us that it was first come first serve, which i think is ridiculous, however we took the risk. When we got there they told us they still had 2 in stock and went to look for the item. After waiting there for a while the associate came out to tell us they didnt have it in stock and that they were sorry. Train your associates to check for items if you aren't going to offer to put things on hold. Drove from Toronto to Barrie and back for nothing.

Louis Vallier

Waited 15 minutes for an associate to get a price on a barbeque. Horrible service

Darrell

Friendly Staff

mark gabriel

Among the Home and Garden shops in Barrie, they have the most proactive staff.

Tyrone Wheeler

A great place to shop, prices are reasonable, but most importantly, the customer service is excellent.

Jody Isaac

Knowledgeable staff

Jennifer O'Shea

No line up, walked straight in. Lots of friendly staff to help. Got the 3 things we needed. Staff are very knowledgeable in their departments.

Aaron Visele

Placed an order online 5 days ago. Went to pick it up today and the order was not ready. I had to wait 1.5 hours for them to gather a small quantity of items to retain my discount from the online purchase. On top of this, I had to load my own trailer with little help.

Paul Johannesson

Always have what I want ... Gotta love the Airmiles!

Bruce Tiffin

Lots of stuff that's different from the other big box stores. Has everything you will need for any project.

Richard Fernandez

This place is gigantic, they have almost the same as a canadian tire and more, more variety of tools, paint, gardening center is even open during fall - winter so you can buy plants while no one else is selling them, also for lights they have lots of different options

Jason George Photography

Staff was super helpful and knowledgeable. Plumbing and door knobs

Mariacrystal Melo

I am writing this message on behalf of my mom Teresa. " On June 28, my husband and I were looking for a specific planter, we needed a measurement tape to measure the planter. Jessie with his friendly attitude, went out of his way to get the measurement tape to make sure we were being served. Later on I came back to get something else, he remembered me, with his kind gesture makes me want to came back to the store. This is the first time that since I have been coming to the store in the last fourteen years, someone took their time to help us...Thank you Jessie :)

Kevin Henry

These staff's are great

Marlise Cipriano

Quick, friendly curbside pickup. Person that brought me my delivery asked if the nails I got were for the trim I picked up and advised I get different nails for my project that would be much better, went through the trouble of switching them for me. Very happy with my experience

Luiz Moura

I don't like the layout of the store. But the few employees try to help. The shortage of supplies don't help.

Randy Beavis

Friendly, helpful staff. I did in-store pickup of an online order and was helped promptly.

Matt Banks

Great & knowledgeable staff.

Paul Pillisch

Great service! Kaylee in Mill Work is awesome! Always smiling, and incredibly knowledgeable. They need more employees like Kaylee!!

Janet Read

Normally this store has great service but not today. I presented the 20% friends and family coupon that came on my phone. This nice girl at the cash had not heard of the sale for 20% off today so she called a manager to approve the sale. A manager came and told me it was not valid, "Go home and print the coupon." I said it was a half hour drive each way. No difference. It did not matter that I had it. Too bad! Normally great service at this site.

Taylor Mitchell

One of my favourite places for various lumber; organized and good quality. Also, if you need any cuts done, their service is always exceptional and accurate. Employee's are always happy and eager to help.

No. 33 Photography

All the staff are very helpful and accommodating. Had an associate named Doug help me for an hour and he even stayed late past his shift to ensure I had all I needed. 10 out of 10 service

Lisa Ramirez

not much yet for plants

Jim Yeadon

I would have given no stars nobody would help us

Angela Maclean

I went to purchase trees that they had on sale, paid for the trees and then when I went to pick them up I found they didn't have any at all. It took about 30 mins to get a refund and they wouldn't substitute any comparable cedar trees. All in all, a waste of my time and I won't be going back any time soon.

Amarpreet Sran

It’s one of the biggest home renovation store.You can always find up To date home renovations materials from Rona.Staff here is always very friendly and helpful.I am giving it a 4 star because thus store can use a little bit more cleaning and organize the isles.We do always go here and I recommend it.

Keith Gruchy

Good

danica alton

Ryan Stephanie Jennifer Michael Thomas Nate Kenzie This location is fantastic and the above employees are exceptional, always so helpful and friendly.

Genevra WILLCOX

Really great service in electrical and ar the paint desk

Tammy MacRae

Smaller sections of items but over all a nice store.

William Erazo

Nice clean, and effective staff

Dean Winchester

Nice selection of house plants and pots.

Ugnius

I did an online order and it took 60h to get a confirmation email back. I thought Home Depot is taking too long with the orders, but Rona in Barrie is a winner. Good luck with business

Philip McQuinn

Outstanding Service! Will continue shopping here!

Davis Reid

Had a job for a backsplash the customer ordered for pickup a bag of grout and a bucket of tile adhesive it took over 4 hours to complete. When I called around 3 hours of waiting I was told it'd be ready in a few minutes. Curbside is supposed to make things smoother it would have been faster to drive to Brampton and pick it up from Mapei

Linda

Awesome place

Koray Tanulku

A great place to start new next project.

Stephanie Robinson

Always a great place to shop. We have been going to this store since it first opened. Still the same great service and quality of merchandise. Staff is fantastic. Only downside is the website for purchasing, but that is not the fault of the local store.

Al Parker

Lots of helpful people

Neil MacRae

Got a great deal on patio set In and out in 1/2 hour Social distancing

Tom Rogers

Since they went to curb side pick up and delivery during the pandemic, the customer service by phone has been terrible. And the covid-19 outbreak is not a reason nor an excuse, as many other hardware stores are still exemplifying customer service at this time. Multiple people on the phone lately give me the impression that not only do they not care about customer service, they just want to get off the phone as soon as possible. Do better, Rona.

M C

Helpful

John Durnford

Big sale going on!

Paul R (Ritz)

Had everything I needed, quick check out.

Brill Pappin

Products generally 15%-20% higher and will only price match with the closest store with current stock (based on the website), even when another competitor store is only a few minutes further away. To make it worse, you can lodge a complaint with customer service without making a purchase. I just walked about from a $1500+ purchase because the store policy, handed down by their owner (Lowe's) was so maddening. It's sad when Canadian companies are ruined by American investors, who just have no idea about how to do business in Canadian culture.

ElenaKristinna

Prompt service, very patient and knowledgeable staff, couldnt be more happier:)thank you!

Miri Davidson

Very good service

Jessica Caume

Great selection and very helpful staff. Had a very kind person assist me with buying multiple AC units when I was unsure. They were very honest and upfront with the quality of the ACs and they didn't try and upsell me anything more expensive but rather what I genuinely needed for my space

Josh “Big Pappa Smoke” Hatton

Buy anywhere else! I went to buy a new stove, paid over $2500.00 and was told it would be to my house in 21 days at most. It not only took over 2 months to arrive, we got told on multiple occasions it would land and then people forgot who called and it was delayed again. Upon arrival the delivery guys didn’t set up as agreed and tried to avoid taking away the old appliance as agreed. I contacted head office and got run around answers the entire time and to finish off the worst buying experience ever, they offered 24 months no payments no interest, only to find out they selected 2 months no payments no interest and 24 months equal payments. Upon calling I was told too bad for me, not their problem. Buy anywhere else!

Emma Earle

We have been in here several times to get help for a piece of laminate trim we gouged a spot out of with tape by mistake. Always great customer service everyone's friendly. Anthony by far has helped us twice and always goes above and beyond with trying to brainstorm with and help us come up with ideas to solve our problem. Erica from the paint department went above and beyond to help the first time we went in there as well. When we originally thought we could patch it Never going to home Depot again :)

Laurel Taylor

Bought a Palm tree. Little did I know that there were a few mealybugs on it. The infestation grew very quickly and after disposing the plant, now several of my other plants are infested. Don't buy plants from Rona.

Lina George

Best prices compared to other hardware stores and tons of options. We almost exclusively use rona for renovations and repairs. Also, I love that when u phone rona, a real person answers and transfers the line to the right department, instead of having to hear 10 options and 5 sub options before being directed. Amazing customer service.

Laura Carter

Super friendly and helpful staff! The store was organized very well, signage easy to see. I was asked by many employees if I needed a hand, if they were busy they still acknowledged and smiled at me. I found what I was looking for without a problem! Just had to keep walking through to enjoy the store

Danny Egan

Great helpful staff... good selection

Andrew Ligori

I'd say the service was bad if we could get any.

Brandon Godoy

So I have lot to say here but short of it being that I can say is I went to 3 different stores to try and do my home projects and got no where and little help! But here I had 3 employees spend the time to help me go the extra mile before i even bought anything make sure i new what i was buying and even after i bought it had one employee after being off work asked me if i found everything I was in shock! Like talk about customer service above and beyond to the managers at Rona on mapleviw hands down best customer experience ever! Keep it up!

Fallen

Horrible experience, whole week ruined! An employee named Jackson from the seasonal department was rude and unhelpful. I asked him with a nice tone if he could check a price on a timer for my sprinkler. He seemed like he did not want to help me. If I do decide to come back to the store he will not want to see my face again.

Judit Kovacs

The place where you can say for many items, " luckily Rona has it". Good to still have Rona's around us.

david bell

Great location. Staff are amazing.

Ray R

Super rude person at Rona! I was in there with my wife today with location being close i have spend over $5000 In last 6 month here and today's experience pushed us to bring our business to home depot. My wife had a quick question and this is the second time with an older guy in paint section and was super rude in both occasions. I got his name from a coworker and his name is Kevin. A big thumbs down and Rona should take a disciplinary action before they lose clients like us.

Karl Tomasitz

Good experience

Philip Cutfield

Great staff. Very helpful and friendly.

Sandra Hodge

Visited the garden center today, Joanne was lovely and very helpful.

Kc Sisters

Ordered 1 patio umbrella for curbside pickup over a week ago and still no umbrella. Very disappointed... shopping elsewhere. I have in the past used their curbside pick up and was impressed...seems like things have gone downhill.

Jon B

Never have stock on hand for items i need (i.e. Grass seed, lights, etc.). Can never find a staff member to help find stock or answer questions. Gave it two stars instead of one because they are a Canadian company.

Rachel D.

Great service! Purchased a large gazebo that required multiple employees to assist, they were all very friendly and helpful.

Lyle P

They had the fittings I was looking for

Evangeline Chiong

The item I wanted was not available but was a good.

Dianne Duguay

Terrible. Floor helper had a bad attitude not helpful at all wood cuttibg was not available they said it was down because it could start a fire will not ever go back to tgis store.

Jordan Hughes

Rona's poor customer service is Home Depot's gain! Tonight, my husband and I went to Rona to buy some paint for painting our son's bedroom. As we waited by the paint counter, I asked the man working if he was free. He said, "No, not right now" with no apparent explanation. I smiled and continued to wait a few minutes until he was done. When he finally came over, I explained that we wanted to paint the room in an NHL team's colours and had brought two different jerseys to scan for accurate colours. He said that couldn't be done. I explained that I had done some research and it seemed that lots of people were bringing everything from bricks to carpet samples in to be scanned for colours. He sighed and finally scanned a jersey. After bringing up the colour on screen, he turned to me and said, "It's coming up with a formula, but who knows if it will be accurate". I stared at the computer screen, which still had the image that seemed to be just fine. I continued to look confused, so he said, "All we have is the Leafs colours on file" (we weren't looking for the Leafs, and I'm sure most sports fans can understand that substituting another team is not an appropriate solution or suggestion). I still couldn't understand why the colour he had scanned looked perfectly fine, but he was insisting he couldn't mix the paint in that colour. I finally asked him what he would do if he were us and he said, "I don't know. I guess just find the paint colours on the wall." We walked out and drove the two minutes to Home Depot, where the two lovely ladies at the paint desk not only had EVERY NHL team's colours on file, but told me you can GOOGLE the paint information for every professional sports team colours (something the Rona employee had either been too incompetent or unwilling to do for us). They continued to help us choose the type of paint and finish, and offer tips and suggestions along the way. Rona's inferior customer service lost them a $200 sale tonight. Very disappointed and won't be returning unless absolutely necessary.

Nate williams

Leave it to Rona to sell you a bathroom vanity that warps and bubbles when it gets wet and a sink that won't drain completely.

lifeislove notcolour

people are helpful ... what more can one ask for in life...

Andy Johnson

Went there as a carpenter looking for meterials saw their pannel saw cutting drywall and lattuce... the lumber team needs to be educated and whats ok and whats not.. no wonder the fire dept. Has been talking lots bout rona and their stupidity... drywall should be cut with an exactoblade and lattuce should never be cut on a saw due to it being riddled with staples and your working around sawdust which is highly flammable

Brandon Find

Very helpful

jay young

Eddie was super helpful and made sure i was taken care of and found my products.

Kevin Earle

Staff were very helpful in finding the cabinet kitchen hinge o wanted

James M

Very friendly and helpful staff. This was my first visit to a 'big' Rona and I was pleasantly surprised by the staff. One area needing improvement- the bathroom.

Abc Abc

Associates were friendly, approachable, and helpful. Product selection is great. Prices are good or fair.

Jessica Gourley

So on the 23rd of May which was a Sunday, I went in for an interview, I was hired that day. The manager told me I would be given my orientation that coming Thursday. Thursday arrives and no one reached out. I called the managers extension and left a message. Tried again and again over the weekend and heard nothing back. 2 weeks go by and I'm no longer employed with my previous employer and still have not received anything from Rona, but was told that someone would be contacting me very soon. Days go by and i called again!! And then I learn that the manager who hired me quit. So they give me another managers extension. I called him and it was again not answered. Panicking and needing a job to pay bills, I go down there after 3 weeks of this to find the manager. He re assured me that I would get the orientation on June 18th. It's now Monday and I've not received anything yet again!!! So I wanted to say thank you!! For screwing me over and over again and leaving me jobless and promising me a position and then ignoring me!!!!! Why the hell would you hire me if you were going to treat me this way. It's so unfair the amount of times I have called your store and have been passed around with no answers given or people telling me you will get back to me. If you claim to be needing employees then it is your job to recruiting people to help!! It's also your job to make sure that dead lines you promise your new employees are met and not lie to people you hire. Thanks to you I'm now unemployed and looking for a new job. You have lost an employee and a customer.

Greg Harris

So much more helpful than that other home centre with Depot at the end of its name..

TJ Patel

Best of everything

Frank Wice

It's ok except in the plumbing section you can hardly find things as everything is mixed up

John Vegh

Very helpfull staff.

Sam Bisset

Would not recommend Rona for curbside pickup. 2 times now I have waited 4 days to hear back that the product I ordered is out of stock.

Dakota Smith

1 star because I can't leave 0 Come here if you've got lots of time to waste and want to sit around waiting for anyone to know how to do their job. Sold wood they didn't have in stock after checking to see they "did have it". Don't bother with the lumber yard the entrance and exit are locked. Anybody here who does remotely know how to do their job acts like it's the first interaction with another human they've had ever. Absolute Joke

Stevan Jovanovski

The lady that was trying to help me was super nice and did her best, but what made this experience brutal was the stubbornness of the manager on duty. Needed a lawn edger. Knew which one I wanted, showed a picture of it, but it wasn’t in the garden centre. Associate told me she knows exactly where it is and that it’s immediately inside, but needs to ask permission if she can sell it, since it’s inside. One of the 3 employees just chatting away could’ve just quickly grabbed it for me, since they weren’t doing anything else, but no. Manager said I have to order online... I thanked the lady for her effort and that I don’t want her to get in trouble, told her I’m just going to go somewhere else. Went to Home Depot; product wasn’t outside, asked one of the ladies for it, grabbed the product from inside for me. Manager told her, it’s a garden tool, so it can definitely be sold, despite being inside. Ended up getting lawn fertilizer, soil, seeds, shrubs and the edger I needed. Staff at Home Depot was fun too. Paid double for the tool I needed, plus a bunch more stuff, but at least I got what I needed and more when I needed it. Let this be a lesson to the store manager from Rona. Garden centres are open during lockdown, but you won’t allow access to all your garden supplies, complicating things for NO reason. You know how you lose business out of ignorance? This is how. Funny thing is, I might get a reply of, ‘sorry about that’, but there’s no point. YOU lost $500 worth of a sale, because you made me take my business elsewhere, while I still got what I needed. If anyone feels sorry, I feel sorry for your staff and the improper business management.

Wendy Cappell

Had the best service at Rona tonight Colin and Devon Went beyond the call of duty Will definitely be asking for them next time! Thanks so much Wendy

JD Karab

Great helpful service. Friendly staff.

Karen Hazlett

Great store for all hardware. I luv that it is not busy all the time like home depot and the aisles are large. The service is great a staff member took the time to measure and get a the right cabinet fixture to match my existing prep. This took awhile and he was patient wonderful.

sam rapallo

Great staff awsome

shivannaha persaud

Great safe services.

Jason & Kristi K

Can never find someone to assist in finding something. Store always seems unorganized.

Worth 2 Share

Excellent customer service and very knowledgeable staff. I was impressed to see such young staff being so helpful and eager to assist customers.

john frisina

Good visit paint associates were great.

Mary Fraser

Great service and options

Paul Stillar

In and out , just how i like

John Galipeau

Young Eddie was very nice and friendly and helpful.

Morgul Vale

Nov. 06 2020. Xmas decorations are all on display. I was immediately directed to Lowes with my first question.

Robert Hunt

Al Holger looked after me I have always been loyal Rona customer and shall remain one. Looking forward to getting my new Club Cadet 26'' 3 stage snowblower in couple weeks. Robert Hunt

Jessica Watson

Love the curb side pick up, thank you for making it easy for me but still love shopping myself.

Julie O'Connor

Fun. Great staff.

Fred Salazar

In an out in no time Best place to shop in times like these

Mourad Sedhoum

First time deal with Rona and also last time deal with them the customer service is very bad

W. Mail

Needs operational help. This far into curbside pickup and they still can't figure it out. No signs directing where to park. No signs telling you what to do once you park, so when you call they tell you someone will come out to take your order number. An associate comes out with paper to write down three orders at a time, but has no idea what order the cars arrived in. I had to leave after waiting in my car 30min and watching others who arrived after me get served. I just canceled my order and will continue with Home Depot. They have an effective curbside operation and continue to find ways to improve efficiency.

jennifer marr

Jakob (seasonal) and Susan (kitchen and bath area ) were exceptional with their service...very approachable and friendly

Ryan S

Haven't been able to get through to customer service on the phone since covid-19 and curb side pick-up started. Multiple orders are now 10+ days still showing pending while I've had several orders processed at their competitors Home Depot and Lowes in less than 2 days. Shop elsewhere, this location needs serious improvements in customer service and efficiency.

Jay W

What an unwelcoming store. Tried 3 times to get an acociate In the department. No one ever showed. Then when I tried to purchase the floor model due to lack of stock I was also given a hard time. Never again will I try to spend money here. Not surprised with this customer service as to why rona is always 3rd choice

Joseph Jo

Expensive!!!!

Ray Legge

Ok store. Washrooms are yuck. Great selection. Staff are kinda available

Aaron Mcguckin

Service sucks. Always hard to find anyone . If you do they don't work in that department and say everyone else is on break ... Staff don't know where anything is and aren't knowledgeable about their departments

Shelley Chrysler

Young girl in Customer service incredibly rude

Andre Glazer

Incredible and friendly staff, very clean store was extremely impressed with the shopping experience.

Alan Reid

Good prices helpful staff

ron Cunnington

Great very helpful people

Debbie Saunders

Clean quiet and very high priced ,when tou can find the price

Gwen Roy

always helpful ! and always stocked on products we need!

Fiona Sharp

22 May we placed and paid for an item that was in stock and ready for pick-up. It is now 10 June and in spite of leaving several voice messages (as no-one is picking up the phones) and also contacting customer support we still have no idea of the status of this order. Don't think we will be shopping at Rona again any time soon

Pepe Carro

Didn't buy anything but I was certainly impressed with the staff. Everyone was very attentive and ready to help. No chase to chase anyone around the store for help. Then the store itself was really nice. Good variety of products.

Scott Parish

Had everything I needed and quick checkout!

Roger Brown

Great place to pick up your garden surply to make your garden look great and the service from the staff was very helpful on everything I need Thanks

Bob Zuruncle

Staff are always friendly and helpful especially at the contractors desk.

Jason Barrie

SLOW, friendly service...I find most of their products are overpriced compared to their major competitors. They do have some items that in terms of quality I do not find at the competition mind you, especially in tile designs, but all that means is I visit here once in a while compared to every weekend with their competition...

Melissa Weaver

They need to get a better system for the curbside pick up. They should have a designated number for the curbside pickup. You call - give your order number and parking space. Someone brings it out instead of waiting in a spot and hoping someone comes to your window to talk to you instead of waiting & watching them serve people who come after you've been sitting there for a 1/2 hr. There is a simpler way to do this - they just haven't figured it out and disappointing that someone needs to get out of their vehicle to flag down an employee.

Bill Bowen

It has some petty good deals from time to time. Staff friendly just sparse.

Christa Marshall

Ladies in Applicable department were helpful, friendly and got me exactly what I was looking for

Ian Dingle

Friendly staff. Big, very clean store.

Miles Thompson

Good place staff to shop. Could use a few more staff to help

Mike Macaes

Great service

Muiz Abdulzadah

The curbside service is pleasantly run.

T

Every time I visit this store, the customer service is terrible. Many products are disorderly or missing price tags. Have a question? Expect to wait at least half an hour. I visit this store perhaps every 6 months, with the expectation that perhaps it has improved; however, upon each visit I'm reminded why I hate this place and question why I even bother.

david kucher

They happen to have the item I was looking for. Good place.

Mark Isted

Had to use the bathroom. I buy my home improvement items from Home Depot.

Adam Lacroix

After the locations in Bradford and Lindsay were not able to accommodate my order (insufficient stock on sale items) I called Barrie Rona. A manager (Holder, I believe) helped me the whole way through and was able to arrange for delivery even though I am located outside of their delivery radius. Two days after calling I had 2000 sq ft of flooring delivered to my storage unit. Doug from deliveries was helpful as well and the delivery driver was able to place two skids of flooring info my storage unit without a scratch- he even gave me a 25 minute heads up on his arrival!

Henrie Thoeringer

Let me sit waiting for 2 hours without an answer on my order only to tell me it will be 2-4 days. Ordered them a few days ago. Never going here again. Worst experience I have ever had.

Jamie Von Karstedt

I've been running my own contracting business for years now. And Rona is bar none the most important part of my business. With their knowledge, experience and customer service. You couldn't ask for a better store!!

Jason Boutot

Staff at the door showed me right where the item I was looking for is. Great service.

Dan Hrabarchuk

Selection but could be a little bit less expensive

randy kincaide

Staff was very helpful and friendly.

Sylvia Radovic

Friendly and helpful!

Jashank Vyas

Associates are very friendly and knowledgeable. They make it a pleasant experience. Many people are unaware that Rona, even though owned by Lowes, carries many local manufacturer/ distributor products, with pricing to match that of Home depot.

Lynda Clifford

I do note like this store, staff are not that helpful, paid 3 times as much for an item that Home Depot has for less. Its clear they have priced the item incorrectly yet the staff never bothered to check, so brought it back for a refund so I could go to Home Depot. Frankly the only reason I went there was at the time it was convenient. This just solidified my dislike for this store.

trevor roberts

Couldn’t find a 21mm socket and neither could the employees. Employees have no idea what it was and every time I go to Rona I can’t find the employee working the area and turns out they are all in the back on break. End up waiting for them. Waited 30 min this time.

Steve Hopper

Contractor desk continues to be best in town.

Don Nicol

Greatly improved since Lowes buyout. Shelves are better stocked and staff willing and able to help. Much nicer store to shop in now.

Mai Tran

Received top notch customer service from Dom in the flooring department. As well as Kyler & Olivier in the seasonal department. They went above & beyond our expectations. Five ★ plus!!! Thank you guys!

Maggie Wyder

Friendly staff ,competitive pricing

Shaun

Competitive prices. Fast curbside pickup.

Richard Lagace

Had good service

Ken Gordon

Customer service so bad that it didn't really even exist. Made on online order for a dishwasher, paid in full at the time of order and knew we had to wait a month or so for delivery. The month passed and no assistance from Rona about when it was coming, what the hold up was, messages left went unanswered, calls to the store were not answered. Just a horrible experience, I do not recommend shopping here at all.

Shawn Atkins

Placed an order more than 2 weeks ago and still have not received an email advising that its ready for pickup. Customer service number is always busy and they don't pick up the phone at the store. Online support doesn't allow you to cancel an order.

Carol Posie

Two weeks ago I bought some steel stair bullnose. A wonderful gentleman came and helped cut them so that I could put the 12 ft lengths in my car. Went back today because I was short a piece and the young punk kid said no they don’t do that. I told him that they did and he said well they don’t I asked for s pair of snips and i’d cut it myself NO. NEEDLESS TO SAY I LEFT without my purchase. Get your store together. I won’t be back.

Renee Wood

Very quick and easy curbside pickup. Painless.

Barb Gott

Person in floor took his time to help me and answer all my questions.

Angela Merkley

TERRIBLE, HORRIBLE customer service. Did an online curbside order. Waited over a month with no email for pick up. Tried to call the Barrie store about 50 times and no one ever picked up. Wrote 2 customer service emails and got a response a week later with a generic response. Called the customer service line, finally got through to the automated queue recording and waited 49 min to talk to someone who put me on hold and then waited 30 more minutes. I asked for a full refund as I had not received my order and was told I’d get a confirmation call and email within 48 hours. It’s been 4 days and have not gotten anything. I’ve never experienced such poor customer service!!

Micheal Grant

No people to help you

Kevin Latimer

Big savings

Dee Saumure

Tried to buy salt for walkway but the bags I wanted were all opened. I asked at customer service if I could get a bag (which customers have their purchases put into). She advised me they have no bags. If you want good customer service I would suggest you go elsewhere. A store with no bags is ridiculous.

Brian Ross

Did a curbside lumber order. Had issues with my order along the way but Lilly at the lumber desk fixed everything for me. Great customer service by her.

Carlos Ras

Staff very helpful

Scott Freeland

Bit more expensive than other big box stores selection not as broad

Silvia Chad

My mom needed to buy a nice patio set but we left just because there was no staff available to help.

Jennifer Allen

Although I do like Rona in general I was very disappointed with their on-line service. There was a sale on toilets which wasn't available in store so I placed my order for a toilet online and then received a cancellation notice indicating they didn't have the product. So I chose another toilet and again paid for it and then received a cancellation once again. Now I have to wait 3-5 days to get money paid which is over $400.00. I can't believe they don't have the technology like Homedepot, Canadian Tire and other major stores which indicates whether they have your item available in store or online and also indicates whether item is unavailable ????. I will never use there online purchasing.

Robert Hall

Great service. Thank you

Susan Parker

I will never step foot in that store again!! Worst customer service I've ever had, been in there two or three times and felt invisible. No one offers to help, stood around for twenty minutes waiting for help in the lighting department and even after asking for help from an associate, never received any assistance. Then stood at the customer service counter for ten minutes and had them call a person from the other side of the counter over to help them first. Grrrrr!!! Not the first time it's happened, but it will be the last.

Michael Price

Great service

jorge m

Good sale prices

Colin Williamson

Assistant store manager jumped thru hoops to make everything work out for me an amazing experience the guy deserves a raise

S-Team Strength

Have been there 3 times in the past month, each time worse than the first. The girl at the customer service desk is rude and doesn't seem to care to answer simple questions.

Mary Walker

Was overcharged for items purchased but they did reimburse the difference and gave us 2 items free

Anna Anna

Wrong price and item in flyer. Customer service respond was that nothing can be done.

Eric Shellswell

Nobody was waiting in the line. People jumping to a checkout. Need staff member managing the line if it's going to be done that way. Poor organization.

Deborah Cuoco

Only garden center where we found sheep manure

Gerry Dennis

Jenifer was very professional helpful and pleasant Twice now she has stood above the crowd as my daughter tried to get help in these difficult times RONA will be my fist stop going forward

Meagan Mcconnell

I never shop here because I have bad experiences and always go to Lowes but I needed 3 composite decking boards, after 1.5 hours I left with nothing. So disorganized and not helpful at all. 15 brackets but no one can find them. Never again!!

Dave's Electric

I shop there for the odd electrical item and sometimes hvac and plumbing. I like that they have air miles and when air miles has their mega miles promotion I always try to get the full 1000 bonus miles but for the second time I did not get it I'm sure I went to 5 air miles partners. I waisted my time going to 5 air miles partners. Maybe Rona should reconsider their partnership with air miles.

Anne Davies

Lots of stock, asked help from young lady and she wasn't very pleasant, asked her to look up something on computer, she stood at computer and pretended to look for us, she didn't know we could see her! She also told us not to open boxes which we hadn't, they were all open previously before we looked at the item then proceeded to tell us we couldn't return product because boxes were open, we left! Purchased our item elsewhere

natasha finbow

Ordered 2k worth of insulation. Waited a month for delivery. Finally got it and it was filled with maggots! The delivery came at 8pm noticed the maggots at 6am when we went to install. Had to carry the bags back up from my clean and empty basement all through my house dropping maggots everywhere to bring it to the garage. Called the store, head office and left messages - nothing. Showed up to their store and they assured me that someone was going to come next morning to pick it up- no call and no show. Now my garage is crawling with them. We're not talking about a couple. You kick the bags and they are just falling out. There was also some in the stack of drywall that was shrink wrapped and dropped in the driveway. Also was 10 sheets of drywall short.

Christian MacIsaac

I was there at approximately 18:00 today and was originally pretty annoyed about not being able to find anyone who worked in the paint department or anywhere else for that matter. Eventually, I found the most amazing girl in the appliances (?) department, who made sure a manager came over immediately and helped me out. You know who you are and you're an absolute star! Thank you!

Colin Cesta

Purchased two appliances with a promise of available weekend delivery. Waited a month due to back orders (understandable during these times). I am now told by their head office that delivery in my area is Tuesday and Thursday only during the day. Very inconvenient. Wanted to book an installer to install my purchased dishwasher. Was told on the phone if I book in store I will save $80. Head to store only for them to tell me there is weekend appointments and I would have to fight with the people at head office in order to get one. Decide this isn't worth the frustration I am already experiencing. Pay for install in store to save money. Get a call from Rona two days after this. The store has not sent any of the payment information to Head Office and now I can't finalize the install until they receive this. Overall I feel like I am stuck in an episode of Curb Your Enthusiasm with the way this has gone. There are many other places to get the items Rona sells. The only thing that would set them apart would be service, of which there is none so I would suggest taking your money elsewhere.

Aggie Martinez

Staff are not knowledgeable. They require better training on products they sell

flower fo

Really disappointed with the services.

Debbie Brett

Great helpful staff

Brahms Bennett

Horrible experience picking up lumber here. Was brought out some, pretty much hockey sticks, so I asked the young man if he could go get me some straight ones. Instead, a more senior employee came out and yelled at me that "all our boards are like this one! this is 2x4 knotty pine you get what you pay for" even though I had ordered Finishing Appearance Boards that were 1x4x8 in select white pine. Did they even bring the correct product out? Probably not, I asked if this was the select that I ordered or knotty, they had no idea. Absolutely terrible customer service.

Shannon Smith

They didn't have exactly what I needed but it's late in the season so can't really blame them

Scott Duncan

great place to shop

Nicole C

Staff were very helpful

Susan Breen

No one would stop and help. Had to go looking for staff for help

Darrell Cober

A lot has improved at this RONA store. Never been asked if I could be helped so many times by so many friendly faces. Really nice to see an emphasis on customer service.

Haylan Riley

Nice and clean, well laid out

Carol Day

Wow what an excellent experience at RONA Barrie we had today. The staff here went above and beyond for us today. They really made our day. We will forever be your customers due to how pleasant an experience we had.

Meaghan Xx

Worst customer service!!!! Don't even bother to call them. They are not in the business of helping customers, they are only there for profit! Save yourself the headache & just go to Homedepot!!!!

Jason Kaufman

Helpful staff. A bit all over the place for getting lots of different items to complete a job.

Ian Rich

Nice selection, friendly staff, biggest Rona I've ever been in!

Charlotte Henderson

Was about to purchase a patio furniture set when we had a question as it was missing a couple pieces. Was met with Tanner who was extremely rude to us asking a question if they knew where the pieces were and his words were “do you want it or no? We’re giving you a deal and if you don’t want it someone else will”. We walked out not purchasing because of this particular employee and will not be returning. Extremely poor customer service. Won’t reccomend the store.

Rynaye S

Stuff you want with no staff to help. Your on your own.

Semion Lazarev

SCAMMERS!!!!! the policy for return is that you can exchange or get full refund within 90 days. I tried returning after 10days but did not have receipt. They gave me lowest price for last 180 days. Never had that issue with HomeDepot.

Yves Pelletier

Like going here for different things then homedepot it's handy by Costco

Gerrard Nipper

I did an online order as I usually do. I pulled into the designated area and was quickly greeted by an associate. He then directed me to the garden center. I went to the garden center as directed and sat with the tailgate down on my truck. After watching every walk in person get served and I have been sitting for half an hour waiting I called the store again. At this point I am still being patient due to the times we live in. The helpful girl I spoke to went to a manager and then told me someone would be right out. I waited, ten minutes later I was fuming. I got out slammed my tailgate as the garden associates watched and left. I went home and relaxed a minute before calling the store. I called and spoke to a Manager her name was Janet or Janis she said it so fast. Her explanation was that it was a miscommunication. My question was how is it that if I paid for an order and was told to come pick it up a miscommunication. She was extremely unhelpful and offered every excuse available. I will never shop at Rona or Lowes again. If I could leave a lower rating I would have. This manager needs to learn customer service.

nahid razi

I ordered 12 emerald cedars online and received an email that my order is ready to pick up. When I called them to pick up the manager, David, said "first come first serve" and we don't have your order. I am really confused on how online order can work with first come first serve system. I already paid to gardener to dig the ground and for the soil but David had just some unacceptable excuses. The manager and employees are very impolite, unprofessional and irresponsible. I am very disappointed.

Ye S

There ia a reason Rona is closing up, was told by a manager they only price match local stores this morning, haha. Went to home depot and they did a price match for me.

Joseph Montalbano

Friendly and extremely helpful thank you Kaylee!

Lynn James

15% off today. We didn't know it. Bought a white dishwasher Bosch for $649 the soap is dispensed on the top rack. Nice little unit

Allan Marion

Helpful staff was able to find what I needed and they even got me a great sale price. Store is clean and organized and pandemic friendly.

Tony Grant

Cashier threaten me with a $10,000. Fine for not wearing mask.

Michael Sirois

Friendly staff. It was really easy to return items I purchased prior to the pandemic. Staff is doing a great job of keeping everything clean and people safe.

Chris Bowman

My third visit here in 2 weeks. Each time I have sat in the lumber yard watching them unload their stock trucks for an hour without even acknowledging me here. My suggestion, drive a bit further and go to any other lumber store.

Tina O

I was trying to find a spark plug for my lawn mower inbetween cooking dinner and before it rained. After a long time on the phone canadian tire in the south end didnt have one and the north end didnt even pick up the phone just the answering machine came on twice. Lowes didnt pick up the phone either. Ashley at Rona picked up the phone, went to the shelf to make sure they had the number i needed and put it aside for me at customer service. Thank u Ashley for your help !!

Hugh Lenneville

Ot was very good

Jesse Ramirez

God is good place to shop for things you need around the house

Cailan Knight

First and last time using Rona. Terrible customer service throughout my whole buying experience. From the staff member lying about when my order would be delivered into the store. Zero updates from the staff regarding my order being delayed unless I call in and wait on hold for 10 minutes. No sympathy or care from staff regarding my order being delayed another week (as well as all my trades waiting for these products). Do not shop here, it's been nothing but a hassle and I do not recommend.

sam orfanakos

purchased a dishwasher and within the first 30 days the dishwasher got stuck on drain. It is a frigidaire dishwasher. We wanted to return it and exchange for another brand. Manager told us we were not able to do that. It's not Rona policie. A month and a half now and no resolution from Rona or Frigidaire. Unbelievable

Chef Henrie Thoeringer

Ordered shingles online for pick up over a day early, was told I could come to the store to pick up as they are outside when I called no problem, when I got there they told me they wouldn't process the order Ahead of others. Didn't need anyone to load or help. They took more time to be rude and refuse processing then if they just processed the shingles. Made me wait in my car for over 2 hours confronted and called multiple times to wait, wait, then no they can't do anything. Now I have to deal with a rain storm coming in the next day. Thanks for the terrible service. Use to always shop here but now I will be going else were. Absolutely horrible service.

david barton

Be aware when you go to this location for deck design. Holgar the manager of lumber department will try to up sell and provieds you with dishonest pricing. When you confront him on the matter, tells you that you must pay for purchase prior to him telling you what he is selling you. If you can not provided a service perhaps you shouldnt claim to!

Donna T

Problems returning a product that was broken!

Heather Taylor

Great customer service!!!!! Also really nice, they were the only store that had the stock.

Alexander Faulds

It is confirmed Rona Canada has the worst online system! ordered * ordered by stuff online, took payment, email confirmation for order, few days later email that order is delayed, next day email that order is cancelled due to lack of product! What it was there a few a days ago then I ordered it!! Rona Canada this is a Fail!!!

Kate

Staff are very friendly and willing to help. They are a bit under staffed so service is quite slow but that is expected with big box hardware stores. Otherwise they always get your order right and staff is always helpful when you have questions.

Bruce

Well I went shopping with my wife at this store and the staff was very helpful in finding what we want, but where the problem comes in is at checkout, so their is a customer that is not moving through the checkout, he was there for about 15 min and still there when I left, only one cashier on now the lineup is getting long with 20 people now waiting going nowhere, there was a head cashier she came and went ignoring customer requests for another cashier to be put on. To boot this day was when all the children went back to school, remember the line still is at a stand still, now people are getting upset, leaving their stuff and walking out of the store, this is lost sales for the store, lots of people walking around in blue jackets but nobody helping, finally a person from electrial comes but his computer is not working to take the sale, now that two tie ups and nothing moving, well finally his computer comes online and starts working and one line starts taking customers again. This is very poor service, you have a store with millions of dollars worth of merchandise and only one cashier, this is to the store manager, get more cashiers on when you are busy, there is no excuses for not doing so and if you don't have cashiers train some.

Curtis Reid

Placed an order for curbside pick up over a week ago and it’s still not ready. Called the store 20 times and left messages with no response. I just want my money back now. Home Depot and Lowe’s orders were all ready within 2 days!

Brian ODonnell

Needed help with a purchase, clerk.paged someone who knew about what I was looking for. No one came, left empty handed.

Jay jay

Horrible service . Nobody around to ask any questions. The ppl I see are ignoring all the customers in the back corner of the store pretending to cut some wood and they are doing nothing.They actually put up a short fence and go right to the back corner so customers can not access or get to them. I stood there watching them pretending to do work and they were doing nothing. Take your money to another store cause this store doesn't want it .Mgmt is not on the staff enough about customer service .

Doug Gibson

Gene, was friendly excellent customer service. Thanks again for helping me with the bubble foil.

Zachary Van Dyke

Worst Hardware Store chain

Karen White

Always have received great service ,great advice from different departments when renovated my basement keep up the great customer service! !!!

Donna Poitras

Great people and very helpful

Barb Tom

Line up not bad at all (10:30 am) Helpfully employees. Recommended.

Joanne Pittman

I am from the Brampton area but a certain patio table and chairs were out of stock and the closest location was Barrie. I was pleasantly surprised by so many helpful Rona associates! Also, your store was so well stocked with awesome patio accessories...I had spent weeks looking for these items and I hit the motherlode!!

Lawrence Cohan

Web Order 3849xxx, Order Date: April 29, 2018 delivered on Friday, June 8, 2018 when guaranteed delivery on Rona web site is 5-8 days. Called multiple times their customer service, delivery, ETC. without any luck to at least get ANY info about WHEN the product will be delivered after it was paid - unacceptable experience and hopefully someone at Rona listens for the sake of other (frustrated) customers like ourself. Would give them -5 stars if possible - at least for the Web side of business and I know one thing for sure - will never ever buy from Rona web site again.

Steve Hughes

Great!! People were awesome

Chad Brumwell

I will absolutely never go to the store or to a Rona again tell me they have something in stock I ordered for 2 weeks never heard anything phone in tell me oh yes you can come pick it up make the drive then they tell me oh no we don't have that the inventory is wrong absolutely a real joke

Hillary Handy

It was kind of a bizarre experience. Asked for help in one department and waited for ages...eventually another department came to assist as best they could. Then found a sink on clearance and had to have 4 different people look up price in their system only to say they wouldn't honour the clearance price that was posted on the box. So weird. This was one occasion but have had similar situations in the past. So not sure why this happens. Nice people just not fully aware.

Jim Trumpet

hard to reach by phone. not a friendly service.

Gregory Hanson

Store not to busy. Direct entry no lineup All items in stock and reasonable price Short lineup for checkout

Zishan

Absolutely garbage service.no one to help with lifting heavy materials. Had to wait 20 min in a aisle to realize no one is coming.

Chad Connolly

Its decent but home depot is better lol

Todd Barranger

Good selection but shifting from Canadian suppliers and aligning more every day with Lowes

Marko Skuljicak

A waste of money and time. Needed low expanding sprayfoam. Decided on the construction grade expanding foam that cost about $27 per container. It required a gun to be used, and the only gun at the pro desk was about $65. The other available gun was located in paint. Long story short, these two items did not work correctly together, and resulted in a disaster. However, the gun cleaner that I also bought, did work with the gun. In addition, the store staff was crude and of no real help. I won't bother returning these messed up items... just a waste of time and money. Later, I found a comparable product at home hardware in 20 oz containers that don't require a gun, and they were less than $9 per container. I bought 4 that worked well for me. Again, wasted about $80 and 2 hours of my day after making the mistake of trying Rona first.

Christyn Grampola

This is a long-standing review that should have been written long ago, but it is to thank the staff at this Rona for all of their help and excellent customer service they provide. I work for a not-for-profit organization and for the past two years I have been purchasing materials from Rona for our programmes. The staff--including Manager Al--have always been very quick to help me find what I need and prepare the materials for me as asked. Also, during the time that the Cut Shop has been closed, Al has personally helped my on two occasions to cut the materials to size by his own hand and tools. I haven't come across customer service quite like this store. Since shopping at Rona, I make Rona my go-to place for work and personal needs. Thanks so much for all of your dedication to making your customers happy!

Diane Long

Had what we went for, staff are pleasant.

Mikas Auto

Worst store ever. Will never go there again. Walked in 4min before closing to grab a bag of concrete , jerk at front told me that store is closed and refused to let me in.No wonder home depot gets all the business.

Sun Angel Court

I called this store and the service rep advised that all the kichen cabinets were in stock! We went to the store to see the selection and again, the rep advised that the kitchen cabinets were in stock. The next day, we went to this Rona to order the cabinets and guess what? Yep! A 24" cabinet was not stocked and the rep advised it would need to be ordered.???????????? A big waste of time! I had to call a friend with a truck and yep...wasted his time/gas as well!????Get it straight! Customer service reps need retraining! Terrible!

Alex Kashyrski

Bought Craftsman blower, it was working 3 min and dead. Manager refused to replace or refund it! Never buy from Rona again!

Courtney Star

My favourite place to visit prices are most of the time better than others

June Macneil

Store manager excellent customer service!

Katie Douglas

Went to the store this afternoon (a Saturday) looking for a countertop. We found an in stock one we liked, but had questions and wanted to get a quote on ordering one. After waiting for more than 20 minutes and 3 different associates paging a representative from kitchens, no one came. I asked at customer service and was told there was no one scheduled in the kitchen department today. On a Saturday???? Was then told that a manager had been called to help us (and the other customers) who were looking for help in the same area. No manager showed up. I will never step foot in this store again. Very poor customer service.

Sharleen Good

I went to this store specifically for an item that was on sale. When I got there the item was not the same as the flyer

Lynn Nettleship

Girls are great very friendly, nothing was too much trouble I cannot say enough about them....BUT OMG that wee jumped up kid the young guy...he thought he knew better than the Girls, all I can say is kid your rude immature and in this day and age you should listen to others points of view, he might learn something, yes girls do have great ideas too you know