Reviews of Lowe's Home Improvement (Gardener)

Kyle Coulombe

It was great they really know how to help people . Great customer service

Trevor Lydiatt

Big store to get around but great prices and helpful staff.

Marijke Visser

Better product lines than Home depot. Store is well organized. Would rate 5 stars except for the forced use of self check out. Train some of the dozen staff you have hanging out in customer service on cash. No one likes the self check out!

Connie Hicks

Good experience helpful staff cus plumbing you think is easy till u gotta do some funky home improvements n finding random pieces to improvise lol they got ya covered

Roger Burnham

Lowe’s is so horrible to deal with for warranty and returns. Will never shop here again. Bought a $600+ microwave and the plate shattered and almost started a fire and they won’t even give me my money back for this horrible product they supplied me. I guess that’s why it wasn’t available at Home Depot cause they don’t sell garbage.

Jonathan David's Painting

Clean, organized, and well stocked store. Staff is very courteous and helpful. Definitely recommend.

Richard Hould

The service and knowledge of the staff is excellent. Not our usual place to shop, but I think that will change.

nathan k

We have shopped here many times and found the store well stocked and an excellent selection. Very friendly and helpful staff. Really appreciated the young man who went out of his way to help me find whatever ice melt was left, after the horrible freezing rain a few weeks ago.

Alexandre Champagne

Staff needs to be more interactive with customers who are wandering around looking for what it is that they need. but I will be back since I am getting to know the store. i keep saying one day i am gonna work here but who knows, for now i just dream...

Don Moody

Your customer service and some cashier people, in part, need attitude adjustments. Time will increase your popularity and business.

chris De La Mare

Staff was extremely proactive in the paint section, and went above and beyond in matching a paint chip I brought in. Checkout staff was cheerful and quick.

Justin Gallien

Asked staff for help with cutting some PVC pipe told them where I would be however never got any service. Waited over half an hour before I was finally helped by someone from a different area. The selection of goods and materials was good and was able to satisfy what I needed

Jerome Chabot

Staff was very helpful with my BBQ purchase.

Leann Knysh

Finding specific bolts for a project Reasonable selection of enough different bolts to make it work. Staff asked if they could help - nice.

Chris Grotkowski

So order online for puck up and order is not ready for a 4+days. I get that it's covid but if you say on your site it will be available by this day then you as a business better make sure it is or you will lose my future business and you did.

K G

Ron in the flooring department was a great help! We got all qe needed for our bathroom reno ????

Riley Newton

Slow and not one person asked me if I needed help standing in the BBQ section for over 30mins. Seems like corporate has the staff more worried about stock & paperwork then the actual customer. Work on the culture Lowe’s!!

David Suh

Went in for a number of items. Was never approached by an employee in any department we were in. Saw at least a dozen employees standing around talking that were able to see us. More concerned about socializing with each other . Group of young employees in garden center were very loud and using language inappropriate for a public workplace. Chose to go here instead of Home Depot but will probably go there next time if this is the level of customer service I can expect

Amanda

Great service. They took the time to ensure I received the product I needed

Jenn Budden

Much better home improvement place. Good selection and prices. Watch out for highway robbery in riel park.

Canadian Auto Remarketing (CARS)

Very poor service here. Especially on the tills and costumer service. The attitude in this store is also very poor by most employees which is a direct reflection of the local Management. Judging by the low rating, I’m not the only one. Lowe’s head office should take a look into this store and improve the atmosphere. The Home Depot down the road is way better. I would try them instead.

Esther Sawatzky

I had the pleasure to meet Shelley the Department manager of plumbing last week when I was in the store to look at items for my bathroom renovation. Shelley approached me right away and offered her assistance. We discussed what it I am doing and Shelley brought up ideas that I had not even thought of. What I really like about Shelley is that she is very patient, knowledgeable and helpful. She was not in a hurry to stop helping me, she said she will spend as much time as I need with her. I want to thank Shelley for her excellent customer service, if there is a scale Shelley is a 10 out of 10. Thank you Shelley !

Trevor

Inventory listed online does not match actual inventory. System requires regular updates to avoid misleading customers.

James Talbert

Excellent service. Gentlemen told me where 2 items were, not just what aisles they were at but also how far down aisle they were plus took toilet down to checkout while we were still shopping very impressed!!

Alec Carnegie

Easy to get to, lots of parking and great staff!! We needed a fridge and got great advice and help!!

C.S. Elliott

I came to Lowes to look at dishwashers and was met by an associate by the name of Shelley, the plumbing department manager. She asked me what she could help me with and I told her a dishwasher. Shelley said she does not know a lot about them but if it was okay with me she would do her best. Shelley took the time to find the answers and give me all the information I needed. I purchased a dishwasher and had it delivered. It is really nice to see that there are still people out there that know what good customer service is, and Shelley knows how to give good customer service. Thank you for hiring her and I will be back.

Ehjae Chan

Great people good service at the store.

Faisal Gillani

Not very knowledgable in hardware. Would not recomend going there if you need help. On Sunday I come into the store to buy landscaping fabric and a stapler. The lady that helped with the stapler went online to see what staples i needed. I asked her to show me so she gives me staples and i head home. Sunday evning I try to use stapler, the staples are wrong and the store is clsed. On Mon I go back to the store to get the right staples and ask customer service to get somebody to help me. The person who helps me knows nothing about staples. He finds the type my stapler takes and says these are them. I ask him to try them with my stapler AND they don't work!! I ask if there is somebody who knows something about staplers can help me. The other sales person left. Well can you call a manager? He phones the manager and the guy he is looking for is gone. Other person on the line is in the office and can't be bothered to come and help. I returned the stapler. Will go to another hardware store where people can assist. Many ppl standing around but nobody can help! Brutal customer service!!!

Keksonkool Kool

Hand sanitizers are filled. Shopping carts are sanitized. In store shopping allowed. Number of shoppers are limited according to Covid-19 restrictions.

Dino

I was looking for a hose cart reel and it was not on the shelf but online it said there was 3. So I asked a staff member about it. She recruited a few other staff members and searched for it until they found it. They were so happy to help me. :) very friendly staff with positive attitudes.

Varvara L. Majaev Semerikov

Got a great deal on a gazebo fir next year, 209.00 for a 10 x 12

Shamas Arshad

Really, REALLY dissatisfied. Went to buy a wheelbarrow, showed in stock. 4 different people deferred me to 4 different places. And then, told they are stocked outside. I pay, I go outside and... Guess what.. NO STOCK. Cannot find it. Had to be refunded my money.. Called a second LOWE'S in Edmonton, that showed stock online.. They can't find it either. Went to Canadian Tire and bought what I needed.

QUALITYREVIEWS

Worst CUSTOMER SERVICE! Bought 3 appliances- samsung: fridge,oven and dishwasher. Supposed to be delivered 5 days after it was purchased but only to find out they cant deliver on that day as it was not on the list! Seriously??? We even phoned 3 days prior to to confirm and whether we could have it delivered a day prior to scheduled time but they can not accomodate short notice delivery changes. So, its ok. Told the staff, will wait till then. On delivery day, have to phone customer service as weve been waiting and no body called us. Only to find out they cant deliver on that day and have to reschedule it! It was very frustrating as we already parted out all our old appliances and we even skipped to work to facilitate this! Have to spend money to buy portable electric stove and big size cooler for our frozen foods. NEVER AGAIN and for those wanting to purchase and deliver, im advising you to look somewhere else!

Megan Frankard

Went to two other stores and loews was the only one that had the products I needed.

Emily Parizeau

I'm always delighted to go in here. They've done some fantastic hiring of some fantastic people who know what customer service looks like. Everyone is helpful that I have talked to and I don't find the staff to be strategically avoiding customers like some other places. Lots of great sales on right now as well.

Angelica Kuiper

Came here to look for a replacement appliance. Actually our second appliance purchase with them. They didn't have the best price on the item we wanted but after a couple of trips back and forth from the other home improvement store in town, we came back here because of the promotions they had. What really stood out however was the customer service we received when we went to go pay for the item. A special thank you to the assistant manager, Cody. He knows exactly how to make customers feel valued!

Katherine Peppler

Staff was helpful and lots of clearance things

Samir Canada

Great location and great service!

Stop Bugginme

Terrible. Would not honor the price online, claimed it was a glitch. No notification online was provided explaining this. Manager was extremely rude and unwilling to have a conversation regarding this price. Most other businesses would have honored that price. Support your small lumber yards and skip Lowe's next time

Lisa Hrabec

Always has everything I need well organized store

Gordon Thomson

Good service, knew where the product was that i couldnt find!

Steven Klyne

Great store would recommend others to shop here.

Serge L

Staff here are always helpful, welcoming and friendly!

Kevin Coghlan

Not enough staff. Had to wait in line in the appliance department to buy something from the only employee in that department. So he was trying to jugle 2 couples. I know I didn't get my questions answered I hope they did. He was polite, just would have been nice to be helped sooner.

Kristine McTavish

Staff seemed lazy and couldn't be bothered to help.

Jenn Anderson

Seasonal is very well laid out. Easily bought all my garden stuff in 5 minutes.

Jonathan Molnar

Went to buy a fridge water filter. An associate from plumbing tried to help(which i appreciate), but needed assistance from the associate in appliances. Appliance associate not helpful at all. Even though they sell the fridge i have he was not willing to look up what filter mine uses. He told me to go home and bring in the old one!!! I will not be returning, and will spread word of this useless waste of my time!

Crystal Fisher Art

Lowe's has been our go to home hardware store since we moved and bought a home. The St Albert location has knowledgeable and service oriented staff. Every question we have has is answered quickly. I highly recommend this store.

Quenton Fowler

You were out of stock of decor switches and plates which I went there for.

Laurissa McKay

Purchased an over the range microwave at the St. Albert store. I have never had such amazing customer service in person as with Ryan from appliances! He was so helpful and friendly. I would highly recommend dealing with this guy to anyone looking to buy an appliance.

Andy Tewfik

Very rude to try ask help for product information when trying to ask what kind of light fixtures purchased when a shade was needed to meet an electrical regulation. Had to beg the person on the phone to do to the shelf to get a manufacture then was hung up on

Casey Delaronde

It's a hardware store. Most everything you need and decent service with competitive pricing. The older staff tend to be more useful though ☺

Keith Cayenne (Ghost)

Had great initial service. However I needed mater UT to length, I ended just leaving because I couldn't wait all day.

Justin Luberda

Very helpfull staff. Went out of her way to assist us in finding what we wanted

Dirk Klein

Had what we needed and courteous clerk assisted us, excellent

Tyler Stevens

Friendly, knowledgeable staff and a wide variety of home improvement supplies and resources available for your reno needs.

Carol Bannister

Fantastic service and selection. Good quality lumber too! Will be back.

Feress B

Awesome place and helpful staff. Great selection of brands and products to complete your projects!

john collins

Terrible COVID measures. No directional aisles, no tap to pay, no employees with masks, very busy, no hand sanitizer.

Mohammed Usman

great knowledgeable staff. nice selection

Viktor Forsberg

One of the item I was looking for was defective. According to their system, that’s had stocks in the store, but couldn’t locate them. The staff that was helping me knew I was in a hurry. He went above and beyond, even though it wasn’t the stores fault.

Ian Gates

I have been going to this location off and on for 6 months and frankly it is one of the poorest run hardware stores I have been to. With exception of Brian, the manager, most of the staff are slow or incompotent for their departments, overly unknowledgeable. And happy to sell damaged product (special order I might add). I avoid this location and only go there when I am prepared for by exceedingly low standards of customer service to be dashed by yet another unqualified (albeit friendly) staff memeber.

Josh

I cannot even put into words exactly how terrible this experience has been dealing with the St Albert location. A week ago Saturday on May 2, we ordered patio tiles (with plenty in stock). We were told they would be available for Sunday pickup. On Sunday they said the patio stones couldn’t be found but that They would be available for pickup on Monday May 4th. My husband and brother in law both took the day off to install the tiles. We waited around and finally contacted your store asking what time we could pick up the stones. We were told there was a mistake and that they had been found the. delivered to the south Edmonton store and would be delivered to the St. Albert store for pickup Wednesday. Wednesday rolls around (keep in mind that we have two toddlers and a dog and a backyard grated and compacted that we are trying to keep levelled for our stone arrival) and we waited until the afternoon before we Contacted the store again and they looked up our order and we got another “whoops we didn’t get them sent here. So now the will be delivered free of charge to your driveway on Friday by 9am guaranteed”. Awesome. My husband took another day off work. Friday at 11 we call and ask where our 9am delivery is. This time we get a manager who denies we had a conversation about Friday delivery (meanwhile there were 3 of us here during that call) and we get no apologies but told they wouldn’t even arrive at the st ab store on Monday May 11 and wouldn’t be available to us until Wednesday May 13. The manager said “it’s just miscommunication”. Our yard hasn’t been useable since May 2. We have had no apologies. No compensation. And here sit waiting around for May 13 to see if our patio stones will arrive or if once again there will be a “miscommunication” and we will be waiting yet another 2 weeks. This has been a terrible experience.

Catherine McLeod

I really have issues with how the nut & bolt section is packaged & priced things that should be in bulk bins as they are commonly used are packaged in small quantities and priced out of reality. Go to the competitor and look for an M8 or 1/4" bolt/ pan head screw in any length and decide for yourself.

frank vanS

I came into Lowe's for the first time last weekend met Shelley the Department Manager of plumbing. I needed some help finding the proper toilet. Shelley went above and beyond to help me make my decision. Who knew there was so much to know about a toilet. Shelley is a very knowledgeable person, very patient and really took her time to answer all my questions and point out other things I would not have thought of. When they chose Shelley for the Department Manager they made an excellent choice. I have since told many of my friends and relatives if they need anything is plumbing to go and see Shelley. Thank you Shelley for all your help and hopefully the management will see this and tell Shelley about this review, she deserves the recognition. I rate Shelley a 1o out of 10.

John Absher

We went to purchase a Weber BBQ and had the pleasure of dealing with Marietta. She was so friendly and helpful. We then had Sharon at the till and she was super friendly as well. Definitely recommend Lowe's ????

Gord E

Slightly better prices on some things than their orange competitor. Good selection of pressure treated wood

Michelle Budnyk

Trying to buy some appliances. Multiple delivery attempts only to discover damaged goods. 4 weeks now and still waiting for some of the items. We have a tenant moving in in days and we’re still not assured we’ll have our stuff in time. Lots of communication confusion between the installers, the supplier and the store. Not very impressed.

Anita Reff

My husband bought me a $400 fire table for Mother’s Day. The second time we used it the tiles around it bubbled up and then shattered. We looked up Lowe’s return policy which said they take return/ exchanges and refunds within 90 days and you do not have to have the receipt . So we called the store and spoke with a nice lady. We explained we paid cash and she said no problem bring it back and it’ll be refunded so we loaded up our fire table and took it back to get a refund/ exchange only to be told that they actually will not take it back due to the fact we paid cash and they can’t prove that we actually purchased it. They tracked the transaction from the day we bought it and still would not do a refund for us so my husband loaded the table back up and brought it home. My husband called and spoke with the operations manager who was the most pompous rude person we have ever spoken with. He basically laughed in our faces and said that it’s our faults that we don’t have the receipt (which yes maybe it is) but his customer service was beyond disrespectful. His attitude was embarrassing and careless. About 20 minutes later the manager calls us back and asks if we had received airmiles on the purchase, we did, so he told us they can do the refund that way. My husband once again loaded up the fire table and took it back to Lowe’s. The manager issued the refund all while lecturing my husband about the stores policies. Thankful we received our refund but still shocked at the managers lack of customer service.

douglas bisset

Been in here often since they opened - 1 out of every 5 staff members actually seem to care about their job. The difficulties cashing out and finding staff to help locate items has finally frustrated me enough to leave a review. I'll still continue to go to this location out of convenience. I really hope they work the bugs out for a smoother operation.

Samantha Kluthe

They sell you the shower door kit, but when you need to drill through tile with a 7/32 Carbite drill, they do t stock it.

Channel of the islands Monster Legends

Brand new store here with great selecrion and great deals. Their tool display is well organized and you never have a problem finding what you need. The staff here were also able to answer any questions that I had.

Khalid Rasool Khan

Friendly, helpful staff. Found just what I was looking for.

LicK CySt ThiCK FiSt SLiCK LiSt ViCK MiSt (BroManP

At my age this store is large and overwhelming, however, the staff are always helpful bringing down my anxiety ...thanks.

Connor Leighton

Good selection, helpful staff for the most part

Tiffany L

I love Lowe's. Its a good building center where I find what I'm looking for 99% of the time. I'm sad they did away with airmiles to "keep competitive" but to no surprise none of their prices came down, so now there is nothing that drives me there. The prices are pretty close to home Depot and HD is closer, so we will see.

Glen

Don't take air miles anymore

Nerd E30

Great selection and this place gets better when they have sales

Dave Forcier

Always good

Wayne Hilsendeger

Located in the same parking lot as costco , Tim Hortons, and shell . Before you leave st albert on highway 2 . I really enjoy this place , it's a huge building with tall ceilings , I think that gives off the feeling of stress free shopping . The staff in knowledgeable and has no issues helping you out . It's cool they have alot of stuff you can only find in America. That gives them a slight advantage over home depot .

Jaime Valderrama

Always the best prices, might even be better than home depot. They always have alaskin ice melt on sale. As a man who runs a snow removal company, this is great for me, $20 for 20KG. When you purchase 50 bags, the cost of each bag goes down $2ea. You do the math... OK I will. That's $100 in savings, so I buy once and I'm set for a couple seasons. I know the price has never been lower than $17 for that size

Emilia Zajac

What a horrible experience. Stay far away. Went to get blinds for our house. Every step of the way was frought with errors and delays. When we picked up our blinds after canceling their installer (waited over a week and no call to book) we picked up the blinds to install myself. Only to find they hadn't even trimmed them yet. Even the manager didnt care about the mess we had to out up with. His comment, "Well, at least you got your blinds". Stay FAR away.

Fred Panowicz

My husband and I were in Lowe’s today looking for lattice. Turns out they moved all their lattice to the garden centre. Knowing there was a long line up to get into the garden centre, I got worried. Not for us! Marshal (an employee) escorted us into the garden centre to get our lattice and then back into the store. He was so very helpful.and pleasant. Well done Marshal! Thank you for your help.

Garrett Falls

Helpful employees had questions about shelving and questions were answered

Kim Dingler

Lots of sale items in the garden centre.

Glenn Harder (GlennsBassStuff)

Horrible customer service, or lack off. The assistant store manager is terribly rude. Spare yourself the horrible experience and high prices and head down to home depot just a few blocks away.

Mike Kotyk

Very helpful. I was at Home Depot just before going to Lowe's. I had to go and find help. A Lowe's they found me????

Tony C

Helpful staff on the floor. We were asked several times if we needed help. However when we went to check out the cashiers were too busy talking to each other to offer to help. We opted for self check out.

Barry McGee

Gerard went above and beyond. Fantastic Customer Service!

Jonathan Simpson

Always willing to give helpful advice and always help us load up our truck

Ashley Soriano

Always have what I'm looking for and competitive prices

D Eng

My partner and I showed up with our parents to purchase treated plywood for our cow loading shoot at our farm. The staff that greeted us and helped us find what we were looking for were very nice. As my partner and I was loading the plywood on the cart we then made our way to the front, I parked the cart close to the cash and told the cashier there were still more things we needed so we would go get them . Our parents were in the store finding weather stripping for there front door. My partner went and found hooks that we needed.to hang lights at home. I stayed closer to the cart and was looking at power tools. My partner then found me and I walked over to the drywall as I was pricing for Reno's at our house leaving my partner in the power tool section. I then here someone rasing there voice in the aisle my partner was in , I turn around and head back. My partner was being escorted out of the store by the manager his name in Brent( actually the assistant manager as i have found out all ready to make a complaint to head office). He was told to put his items down and leave the store , I approached and asked what is the problem here, the manager said to me, "oh your with him, you can get out of my store to.". I asked while he is walking us out of the store can I see a manager , he said " I am the manager." I then said , " I would like to know why you are kicking us out the store. ," He said, " I am the manager and I can tell whoever I want to get out of my store. " I said well "what's the reason. "He then said,. " I will call the police if you don't leave the store.". This all happened in about two min from loading the cart with plywood. My partner climbed into the truck and I said ," this is not right, I'll be back" I went back in the front door where our parents finally made it to the cashier not knowing what happened. The manager was there still behind them not knowing and I said," we were here with our parents , our dad had a hip replacement years ago and we were there to help them and purchase things as well.". As I looked around quickly all the staff turned there heads towards the manager in a way that they were very embarasssd of his actions.i walked out . Then walked back in again the manager was pretty much hiding in the background and I said , " are you going to have someone help them out the store." He said it quietly I will get someone to bring it out. That was it for me. I wish I would of told him to call the police , Brent the asst.manager should not be in this position if this is how he treats his customers. Here's the way we see it. He thought my partner was stealing. For one my partner had the items in his hands and as well he did not even ask us to empty our pockets or anything. We were all wearing mask. They purchased $300 of stuff they lost our sales because of his actions and I believe they will never get any of our family's business again including all relatives. Our dad has a handicap card because of his hip replacement and surgery a years ago. Again I wish I got him to call the police because this would of all blown up in his face and I think he would of got charged for harassment towards us . I will be contacting the CEO of Lowe's and requesting to two apologies and the reason he did what he did. #1 my partner and I a phone call or letter for the reason and with an apology for his actions #2 to our parents making them feel uncomfortable in there store. I hope lots of people read this, and hope no one experience this ever again anywhere they shop. Poor management

Dave Jorgensen

always helpful and friendly service.

t bennett

Great service. Friendly. Quick. Plants lasted all summer. Happy with this location.

Richard Nguyen

Renovation in our kitchen. Great service

Mackenzie J

Wás good but couldn't get cell service in back of the store by the ceramic tile and such.

Kristopher Sierko

Staff are always friendly and ready to help and never hard to find.

Ben Vegso

Great group of employees here today

Dave Stewart

So much inventory!! Will be going back, when we do reno's!????

olson todd

All the staff are extremely helpful, have not met more than one that wasn't!

Chris Knorr

Lowe's has most of what your looking for. Big downer is the returns are only accepted with a receipt and is not kept on file with your payment card. I have been stuck with quite a few oops items and it's a big downer. I generally avoid Lowe's

Doug Brown

A nice store with a huge selection of items. I really enjoyed going into the store. I'm like a kid in a candy store. There is a need or a want. I wanted everything. The staff was very helpful as well as courteous. I really enjoy this place.

Jordan

Nice corner , I was fortunate got a great discount on deep freezer. Tx

Brad Hefford

The manager attitude was rude and places the blame on the customer. And if you say something about he will just lie.

Krish Ramharakh

Nice store good customer ???? service

L.

Called the store and they said they would honor the quantity of the item I wanted. Only to realize after 45 mins of driving they won't and gave me partial quantities whereas other Lowe's stores did. The store manager wasn't helpful at all. Also, where is the damn courtesy to call the customer back and tell them you can't honor the quantity when you initially did on the phone. Don't use excuses that a new employee was at customer service. First get them trained.!! Not returning.

JOSH HILL

Always friendly staff, helpful, and knowledgeable , lots of parking, love that they have Air Miles here, thank you for making my shopping experience here always awesome.

David Wilson

We were searching for a fire table and all of the Lowes were sold out. A young man helped to order the table. We were able to get the table for the sale price even if we we had to wait a little while before we could enjoy it.

Jamie Wildeboer

Ted was the nicest and most helpful employee. He really knows his stuff.

Matt Verge

Love there plant/ garden selections. Very impressed.

Arnold Zoschke

Beautiful store and friendly staff!

Lee-Anne S.

Lowes customer service at Manning did an exceptional job in getting us the outside umbrella we wanted. Rizza and Caleb were very friendly and helpful and should be recognized for their service.

carter ashton

Amazing customer service!! Do refreshing to have great customer service after a while

Lori Walsh-Davis

Clean and well organized but they carry no limited supply of everything and rarely have what I am looking for. End up going to Home Depot after.

Robert Kubiak

Prices ate competitive. Bought taps in middle of May snd recieved 2 $25.00 gift cards. The fellow who gave them to me neglected to tell me they expired in a week. I was in a hurry and put them in my wallet. When i went to use them i was surprised to find out they were expired.

Jay Dingler

Really clean store. Could have more stock on the shelves.

Kyle The Kanadian

The staff here is so helpful! Every visit, I am greeted by at least two associates and asked if I need any help. When I do need help, they are knowledgeable and friendly. I am always impressed whenever I visit this location. Good job!

Jolyn Hyrich

Terrible services the people who work there flee when they see a customers i think next time i will go on 97 st

Wito Jakielaszek

Nice clean store. Staff is less than helpful.

Morganne Plsek

Make sure you know what your looking for when you walk in.

Steve Hynes

Hit and miss if they’ll transfer you. Called back and they transferred the call right away first call is still going on hold will update when they pick up. Update @ 28mins Update @ 37mins they hung up on me

Jason Spicer

nice store

Anna Huynh

The staff are friendly and super helpful. They also trust you when you say you don't need help which I appreciate. All around I've had good service at this location and I've been able to find or order what I need 9/10 times!

Luke H

Manager was rude and confrontational.

Bryan Mroz

I have come into the store several times and I alway have a great experience. The assistant manager, Cody, is friendly, knowledge and willing to help.

Randy Lamb

I cannot say enough good things about this store. I had ordered some building materials for delivery. An issue arose which was immediately addressed by the manager who came down to my location and handled it personally. Well done, I will continue to purchase from this location.

Vladimir Zukov

Fabulous store...

Gina Fowler

Instead of helping us load our truck, the guys just sat there on a forklift waiting and staring. I found that rude, and poor customer relations. We got more help from another customer than we got from the employees. The biggest joke was we thought we'd by a cordless skill saw, however it doesn't come with a battery so $200.00 for the saw and another $200.00 for batteries... wow!! So very disappointing

Laura Rogerson

Falsely advertised thermostats that work with baseboard heaters. I purchased and had them installed only to find out the thermostats weren't designed for baseboard heaters. When I talked to them about it they dismissed my complaint even with an electrician confirm what I said.

Tara Faganello

Lots of parking Good selection Staff could use more training Overall okay store

Bob Woodford

Had a wonderful sales associate, Thomas. They were very accommodating in matching the 20%online deal as I tried to order online but the code wouldn't work.

Josh Palmer

I went to the store to buy a kitchen sink and faucet. Found what I wanted, and picked the faucet box off the shelf. I needed someone to pull the sink off of a high rack. There are two other people around me looking for help too. I went to customer service desk and placed the faucet box on the counter. I Waited and waited for service. No one to be found in the back 3/4 of the store.I was completely ignored in the front. Made it painfully obvious that i needed assistance. Ended up walikg out..If there was a zero stars option.....

Mark Spencer

Nice place good customer service good efficient staff not busy then they are ready to help

Darlene C

just don't buy your plants here ,they say that they come with a one year warranty but when you go to the store they claim that they can't exchange them if you don't have the receipt ,even if the plants have the lowe's sticker and bar code on them..

Brian M

1 star is too many. Terrible customer service. Overheard 2 groups of staff complaining about how terrible it is to work there. Couldn't find anything. Poor organization. No price labels or incorrect labels. Hard to find anyone to ask for help and when I did they didnt know where stuff was, or they were so busy gossiping that they didnt pay attention to me. You couldn't pay me to go back here to shop.

Amy Greene

as always Lowe's looks after each individual customer and their specific needs

Dwayne R

Would be a decent store if they had any employees that had any background in customer service. The self checkouts were closed and they had no tills open yet there were 6 employees in the customer service area socializing with each other.

Bless Heart

Woulda been better if the employee didn't weird me out like he did by asking how I was and then follow ing me around like I was gonna run out with my arms full of a bunch of merchandise...like dude I'm in my covies and I'm buying a new Bosch 18v charger kit that comes with a new 4.0amp battery....which I located all by myself no Thanx to you..that is all

Jackie Smith

Good selection of products.

Janet Fermaniuk

Found it hard to find an employee to assist us in the evening, but once we did , she was great to deal with. Knowledgeable. Upbeat. Will go back

Jeffrey Matte

Hard to find items with no employees ever around, and not having stock with location listed on their website. On the plus side store is clean and well stocked.

David

Love that place..clean large aisles! Was directed to a similar product I was looking for to fix concrete!

Daryl Daniels

Had called the store to see if they would price match another Lowe’s in store sale and spoke to Phil, a manager on the phone and he provided great service. He told me he wouldn’t be in when I came but directed me to ask for Sam, another manager who also provided great and fast service. Super easy and fast, very happy with the new store. Thanks for the great service

Fabiolla Enache

Great selection of equipment and tolls

Colin Reil

Friendly staff, helpful when you seek them out. They were a little understaffed at the checkouts when I was there last. Good location, good parking, carts were where they needed to be, not strewn all over the parking lot. They had some lawn supplies that other stores didn't. Less busy than Edmonton locations.

Adrian Isbister

Service is good once you get there but poor to non existent over the phone.

Kyle Ebertz

Not much for xmas decorations and main tool guy was ignorant to my husband when looking up sale items on line. Manager sorted out

Leo Landry

There customer service works hard and has a good contractor program. Excellent tool and material selections. I make regular stops here.

Marvin Choma

What a clean and organized store! One of the floor staff, I believe name was Marietta was absolutely amazing and helpful. I will come back anytime I need something due to her customer service! Thanks again !

Aleksandar Milic

can't even get ahold of these guys by telephone wrong # on website and yellow pages poorly managed!! oh well they lost out!on big sale!

Jason Payne

Always have very helpful staff

Wayne Stevenson

Your pandemic planning falls mightily short with "no tap" at the till. I'm not touching a keypad especially when I didn't see Sani wipes anywhere. Neither were there hand sanitizer stops anywhere.

Titus

Excellent selection available and the staff are very approachable and helpful.

Shannon Willford

Find the workers are not happy or very helpful and usually only one check out ever open, I know I’ll only be going to Home Depot from now on, it don’t even compare to the service!

Rick Carter

Over and above service. Great staff

sandi pelesey

Ok staff are mostly usless

Kelsi Brown

Place to go for your DIY projects and more.

Mikael Charrois

Helpful and friendly staff helped us find just what we were looking for.

chrone abs

Very best customer service here .

Paul Ryden

Great people, didn't have what I wanted but found me a store that had it

Sandy

Love that the staff are friendly and helpful

Scott Cartney

Very clean , large selection of items , good parking, friendly staff ! Always found what I’m looking for .

Niko Preugschas

Ordered on line. When they said it was ready I had to wait 2 days before picking it up. When I arrived the sign said "order and pick up in 2 hours." The box was right beside the entrance, no need to wait in line. Why the 2 day wait. I placed another order on line for delivery and received it faster. Definitely not impressed with the service.

Robert Moroz

The ladies at customer service are very rude. The manager, John, is amazing. If it weren't for him, I'd stop buying stuff at Lowes.

c ferg

My experiences keep getting better...seems like everyone on staff is very knowledgeable about their departments....so much more than the other guys....keep up the great customer service!

Anne Welter

Store has a great layout which makes it easy to find the things you need

Brandon

Lowe's in St. Albert is a nice clean store. They have many different sections for eg. Electrical, paint, and lighting section. They also sell appliances. Friends staff, but something hard to find a staff for help. It's a lot like a home Depot.

Jon and Rachel Huizing

I had to return several items from a recently completed construction project and I was dreading the thought of taking it all back as return departments aren't often staffed with jovial people. Sometimes, but not always. …

s g

The Halloween stuff is now on sale at Lowes and they have really nice stuff.