Reviews of Home & Garden RONA / Calgary (Sunridge) (Gardener)

Kevin Brost

Remember how good Beaver lumber and Revelstoke used to be? Great decent hardware stores with knowledgeable people who had worked there for a long time and knew you and could help with anything? It wasn't that long ago. Then Beaver …

Urvish Bhanderi

Supportive staff. Liked the service. Guy went an extra mile to find the stuff I wanted and carried that heavy to the billing counter as well.

Tamye Moisan

Great service wonderful staff. Easy to find what you need and the staff are super knowledgeable

Karan Brar

I'm a contractor and I've make daily trips to hardware stores, this was by far the worst service I have ever gotten in a store. The manager was insanely rude, they weren't willing to work with me to figure out a solution. They sold me a kitchen cabinets set. When I purchased it I made sure to check stock to ensure they had it in stock. When it was delivered the upper corner cabinet didn't come in. I went into the store and they said it should be in by next shipment so patiently waited. Came back to the store after the shipment was received cabinets still not in and now the manager is also showing me attitude. Will never be returning to this location.

Jason Hoehn

Good selection, fair prices and not overly busy.

Ali Shah

I had a super good experience with Turrell at this store. Was extremely helpful, he stood with me for around an hour to help me locate where I could get the things I needed. He was nothing like alot of the other people at this store who really don't care about what you need. Super awesome experience and will be back soon. Thanks Turrell for helping me out ????! People like you make the world a much better place!

Ryan Davis

Like the price and the staff are very helpful

Ben “Benji” Legault

If unsure exactly what it is you need to do a DIY project - spend the extra time doing the proper research. In a store as big as this, with that many products (especially the power tools and speciality tools) you would think you would be able to turn one way or another and find an employee to assist you, right? No, you would be incorrect. You could walk from one end of the store to the other and back again and you'd be lucky find one or two employees and those two employees will be unable to help you because the product you need information on or help with is not located in the department that they are stationed at. So good luck, and again I would highly recommend doing research if you're unsure of what you're buying or needing for a project.

Harpreet Singh Bains

I was having difficulty finding gardening products as the store was really buzy due to gardening season. Lance helped me finding the right product. Other workers working at gardening section were helpful too.

Jade Patterson

Very friendly get selection for time of year and reasonably priced.

Mike

A vessel without a captain, and most of the crew has abandoned ship. I feel very sad to see this once proud and thriving business going down the tubes. I think Lowes now owns Rona, and I'm thinking it is by design. I doubt they'll be around much longer.

Gregory L

Didn't have what I was looking for and what is available doesn't work for me cost wise.

Willay Malhi

Worst customer service. 30 mins wait for help and 3 page calls no one show up. I went to customer service to talk to superviser. Told him the story about bad service he starts making excuses that he didn't head any page calls.

Zach Price

I was ready to spend $5000 for our fence package, but Zeb in customer service was resistant to help us by refusing to deliver. He suggested we rent one of their vans to transport a pallet of concrete and 16 foot pieces of lumber. Get real! I took my business elsewhere. I've never had such poor customer service.

Carrie Hyatt

Friendly staff.

D Obvious

Easy in and out today. No long lines.

Bob Rapuano

Clean store and friendly staff and we were able to find everything we needed

Christopher S.

With the help of staff, I was able to find what I was looking for.

Alannah Espinoza

Went in there with my mom so she can get a plumbing part to fix her sink and a heating element for her stove. The lady seemed like she didn't want to help us, but brought us to the department and told us to come back when a certain employee was available because apparently they don't know anything. Walked around and wasted some time, we go back and the one older lady said he still wasn't back, brushed us off and went back to pricing items. Because again, she apparently didn't know anything. Walked around again, came back and the man they were referring to was finally available. He tried to help but unfortunately he said to just call a plumber to fix it. My mom asked him about the heating element for her stove and if it was the right one which she had a picture of her old broken one with her. He said he didn't know. Go figure. We go to back to the heating elements and another employee was there. My mom asked him if he was in charge of this section and he said yes. My mom asked the same question and tried to show him the picture and he didn't even look at it and said they didn't have the right one. Apparently you don't need to know anything to work at Rona. Completely ridiculous and a waste of time.

Jeff Aitken

Worst customer service ever. Went in yesterday to purchase a new patio furniture set and ended up having to get it from the top shelf of their racking system myself. Was there for over an hour and had asked for help twice which never came. The people behind the Customer Service desk seemed very put out that I needed help to purchase this item. I suggest that you stay away from this store and go somewhere else where the staff want to help you and do the job they are being paid to do.

Jc Yumul

good place , staff are also nice

Jayson Siver

Found and got things I need np great customer service ????????

Nawaz Hussain

Rona brand is losing public appeal. Customer service is nil. The only ones who tried to help are the ones in training, but obviously they dont know everything. The experienced ones do not want to make eye contact and even if they do they are grumpy. Don't expect any help from the people here. Find your stuff online and order it.

Tim Gilhuly

Excellent service. No waiting. In and out with everything I needed quickly.

S Brimacombe

Wonderful service unfortunately they didn't have the spray gun I saw online before I went there ????????‍♀️

Najibur Rahmani

I find what I need myself there is no one in the store to help you . Plus cashiers just stand there and you have to find someone who will sell you the product. Few cashiers were just talking to each other but won't help and won't greet you or say thank. Just saying if you come across this be patient.

Pearl Palko

I love the staff here. And I love the fact that I can bring my dig inside the store to shop with me and all the staff love him. A few months ago, I dropped and kicked my FOB for my car in the 1st aisle, 2nd row but didn't realize it. After searching the store for it for 1.5 hours I decided to leave my business card at Customer Service with Juliette and asked her to call me if someone turns it in. So I get in my employees truck who came to get me and we are just pulling out of the Contractors parking lot. Juliette comes running out with my FOB! I will always be thankful when I see her. Also, Karen in Kitchen and Bath is a absolute pleasure to work with, she is knowledge, she will offer recommendations of which product to buy and why plus she gets staff to help lickety split! I really have not had a bad experience here over the last 6 months getting my supplies here for my big remo in this area.

Kyle Sicat

I initially had a 2 star review because of two (older) individuals who were pretty much lazy, had zero patience and seemed like they had 1 brain cell between the two. But theyre gone now and service is wayy better.

Debra McFadden

My favorite place.

Lindsay DeBoo

Worst customer service ever. I waited in the isle for 15 mins after they paged someone because the guy I asked a question had no idea. So I tried to find someone else and NO ONE was to be found. I went to customer service and the guy said he would page someone again and I asked him if he could help me. He said no. All I needed was picture hangers and I couldn't find them. I left and will never ever return to this location. Worst people ever!

Amy M

Found what I was looking for here also found the service I never got at Lowe's I don't know how these guys let Lowes by them Rona was way better and still is

Sai Rijal

No bad experiences here. The staff is always very helpful.

C H

Ordered a lawnmower which they didn't have. Email told me to come in 2 hours Came to the store and there wasn't one. Thanks for the update! ????????????

Vikas Raj Bhagat

Really awesome service! Calling names to customers!! That's how Rona teaches them to serve I guess.

Teena Sawan

Its a huge store, the staff are sometimes hard to find. Its kind of confusing as to where everything is. Lots of variety.

Natasha Priolo

I went to Rona a couple weeks ago and purchased a few plants and was looking for cedar trees. When I got up to the Garden center cashier I was greeted by Susan. I politely asked how much do cedar trees cost out front asUas there wereawere notno cedarpcedar trees inside the garden centre. I understand that we are in a middle of a pandemic but if I went to Rona before and I asked how much cedar trees are normally somebody would go and get me a price or ask me how many trees I would like to purchase. Well that wasn't the case, I was told I have to go and stand outside in a lineup that's in front of the garden and around the corner when I was already at the cashier and already inside and ready to go but there weren't cedar trees inside the garden centre they were only outside I didn't see them because when I came in I didn't have to line up. She was very rude about it told me I had to go stand in line again. I said to her I said here's a suggestion maybe have a couple selections of the cedar trees inside the garden centre so that people who don't know that they're not in the garden centre don't have to stand in line again and come back inside the store. there was also another employee standing at the entrance of the garden centre who could have went and grabbed a tag from one of the trees to ring it up. I told her I didn't have another hour to stand in line and wait so I went somewhere else and purchase cedar trees. but the kicker is when she handed me my receipt she told me that I should be lucky that they are even open for me to buy my plants. I understand we're in the middle of a pandemic but it's no way to treat customers rudely and to not even offer any customer service whatsoever other than telling me how lucky I am that they're even open. I will never be stepping foot into the sunridge Rona ever again.

Will Harper

Very disappointed in metal roofing selection. Why is that Canadian home renovation retailers in Canada are so limited in products.

Don Triebwasser

You can never find staff. Went to copy a key and finally left and went elsewhere.

Gregory Sweeney

Found what I needed. Some good clearance items as well.

MZ

Let’s put it this way, it’s one of the most disorganized Rona store I have ever been to. I don’t think anyone cares when you go shopping ???? out there. Not even a single person asked if we needed anything. It’s not that you would expect but usually when you walk in to a hardware store of that size you get to see a few people offering help coz they have too many products but not here :( Not a good experience at all :(

De De

Excellent store! The staff is really helpful especially their customer service desk. They are very helpful and knowledgeable! I would recommend this store and location! I had a bathroom tile job and was able to quickly collect all the materials I needed for a professional job with the help of their amazing floor staff!

Shammi Sekhon

On May 26 7:25 PM waited 40 minutes after ringing the bell(Twice) at the lumber cutting station but nobody showed up. Got hold of an employee named "ABAY" he said he'll get hold "Mr.SUN"(Lumber/wood cutting expert) but Mr.Sun never showed up .Finally went to customer service and asked them to get me the manager or whoever was in charge So the short Filipina girl paged Dave (manager or in charge) he decided not to show up either(Although he was roaming around pretending to be busy)..I left after waiting for another 10/15 minutes! Worst managed store in Calgary! P S: You can tell from how much they care about their customers from the fact that they don't care about the reviews negative or positive or resolving the the problems/complaints.

Nat Warnock

Fully stocked store with nice, helpful staff available for anything you need!

demonic RC Copper

What a disappointing place for customer service waited just close to half an hour to get a piece of wood cut so I can fit in my car. This place is supposed to have somebody there all the time but everybody was either old on their lunch or not at work yet what a joke with no customer service good on you Rona

virlla devi soothar

John provided great service with custom fitting of blinds. There was some issues in initial fit and we took it back to John and he assisted with it. Over all had good experience.

Gopi Sankar

I went to this Ne sundridge store this location is way better than one in se ..in terms of customer service. I asked help with one lady over there and I was directed to a gentleman in plumbing section named LEN. He was so helpful and listened my query with lots of patience and answered all my questions and helped me to find the right items to fix my problem in plumbing. As I am not a plumber so I asked so many questions and his help was really helpful .I really appreciate his help . Gopi

Russell Potter

Although it can often be hard to track down someone for assistance, I have found the staff to be reasonably knowledgable and most often provide excellent service.

Peter Pham

Went here to buy black-out blinds for my children's room. When I went to get them cut to the proper size there was only one lady in the entire paint and blinds department. I understand the economy is slow right now, so we waited about 15 minutes for her to come cut the blinds. She looked at the blinds and said they cannot cut them in store and we should just take them home and use scissors! These blinds were $100 and we needed two, so we said no, as on the box is clearly states the blinds are able to be cut to size. We did not buy them and went over to home depot, we found the exact same blinds for $15 cheaper and the gentlemen there cut them no problem and said we should never cut blinds with scissors and said it was crazy how someone would even suggest it.

dinesh poojari

Sometime u have to wait long time to get sales person to know the items

Danie Guenter

The staff went out of their way to help me with an issue that was really my fault.

Darrell Pallo

Quick in and out.

Darin Howard

Floor Staff rock - show me what they have - suggest where to go if they don't have it - and the yard is clean and organized (for contractors... good step in the right direction). …

Crystal Macisaac

There stuff is easy to find! Isles are well marked and staff very helpful. They seem to be really good about the social distancing and keeping everybody on track while you’re in the store

Andrew Greig

They had a nice plant section but they really dont take care of them and usually all end up dead and or infested with bugs.

Joe Grill

Easily found what I was looking for.

Joseph Nemiada

friendly and helpful staff, only thing is missing from this store is the tool rental.

Will Kwan

Clean, not crowded and easily able to find what you need.

Barry Eide

I was looking to buy some 12' carpet from the rolls at this Rona.....and a hardware store this size has not one employee who can cut a piece of carpet...service associate was indifferent and no help what so ever... watched as she stood talking to another employee for the longest time laughing and chatting. Don't waste your time going to Rona...especially this one... it is a joke how bad at customer service they are...Home Depot is a better option.

Wander Dazy

Great prices and selection, new stuff in including dwarf bananas that I have been really wanting to try. Honestly I prefer to get my plants here than at another garden centre closer to me.

A

Make sure to check prices at rona before u buy at homedepot . Was surprised to find lower price at rona for restoleum spray paint can at 8 instead of 12 dollars at homedepot

zohaib haroon

Nice place, just avoid their soil, it has lot of weed in it already

Lawrence Crawford

Good service. Always helpful

Daryl Wevers

Friendly staff. Always find what I'm looking for

Frank Shufletoski

You would have thought the return money was coming out of her own pocket or something. Took back a door entry set because it was not the right length; return woman insisted it was the right length. Finally hardware person was called and told her I was correct, it was not the correct length.

Bee mirza

Best place for shopping and currently special promotion going on for flooring vinyls and tiles Feb 13th 208

Cyndy B

Great place to shop. Wide selection and the store is easy to navigate.

SLAYER66 JAY GAUDRY

Prices are high on some things..finding staff to point out your goods your looking for is thin.

John Locken

Good store for everything

Mike Brar

I felt the customer service very poor they need train their employees bought their products more. I felt very confused. Then went to home depot and I explained what I wanted to do and budget they hooked me right up

harshul patani

Very helpful and informative staff, reasonable price for appliances.

Kabeer Abbas

More available employees to assist would be helpful.

OG LoC

The staff are there just for display. They have zero clue to what anything is. Maybe hire knowledgeable people.

Dan AD

Couldn't find what i was looking for and the worst experiences i have ever had. Poor coustomer service.

Amy Rainbow Lynn

Tired to buy individual wall tiles, cashier wasn't able to scan it. She called 3 times for someone to help over loud speaker... No one came. So I left without what I came there for. Kind of frustrating..

mowarrior7

Nobody helped me. But found what I needed..

Jo Leung

Worst service ever. Cashier judges you for collecting air miles. Served by this Marilyn lady who is discriminating and rude. All we asked was if we can get the 4x air miles as we spent over $150. It was shown on the flyer that if you spent over $100, you are eligible to get 4x air miles. She refused to put the code in to the computer. Then she said its too late because she has already input all the items, also she made us wrap out the flyer where it says 4x air miles. Then told us that it must be wrapped out prior to any item entry. But it was a promotion that is on the front of the flyer. It is not a freaking coupon.

Ray Cruz

Pleasant transaction. I have been here twice and both times had been really good.

Marion Redpath

Very poorly managed. Clutter in the aisles. No sales associates in sight to help you. Only one check-out open with at least 10 people lined up. Walked out without buying the things I had in my cart.

Rinat Haque

Went two days in a row to get a service estimate and no one was there to help. They made me wait over an hour each day to tell me to come back. Never going back. store is severely understaffed and staff with no technical knowledge. DO NOT go there unless waiting for nothing is a hobby

Jessika Dambitis

I went here a few days ago to look at plants, selction was good. A lot on sale. Staff however seemed oblivious to that fact. The cashier acted like she didn't want to be there, and was not helpful at all when multiple plants were the wrong …

Attila Papp

Limited help.....prices are a tad steep as well....on the bright side.....the elderly gentleman who assisted me in finding what i needed was awesome.....courteous and knowledgeable about the products i needed and location(parts to rebuild a bathroom tap)

oneradbaddad

Horrible customer service! I spent 20 minutes looking for a part and when i finally got a customer service representative to help he said and i qoute " you have a better chance finding it than i do and i have stock to put away"

Harinder Jit Singh

This is an amazing store compared to rest of the locations in the city.

Desmond Phillips

Good helpful service, even early in the morning!

Jo Ann Hamilton

I would like to say Thank you to John in the paint department at this location. Thank you for your excellent customer service abilities. Thank you for helping me find the exact clearance item I came in to buy, and also for the educational info. I will be back, thx to John. ( 4 stars is Only because the cleanliness of the store, could be wayyy better, paint section was clean, it's the other parts of the store that were not!)

Rav Waraich

Very less collection of plants in the Garden section. Wish there was more going on in that section.

Dua'a Alramahi

Very bad customer service. I requested an employee for assistance and no one showed up. They are awful. One star is too much for them, I wish if there is an option with no star.

Rupinder Singh

Poor Service. No staff to help out finding things. No Price match with Walmart but says "Price Guarantee".

Walid AFIFI

This is the worst customer service experience I had ever had Standing for mor than 30 min at the Plumbing Service section, no customer service agents!! I went to the paint section to ask for help.. They called for him to come at the pumbing section but nobody came!! Till I left This place disrespect its customers Last time to visit!!

Brad Wutzke

Always my third choice of the 3 big box chains, always seem very limited in the variety they sell.

David Golden

Organized, clean, calm atmosphere. Helpful staff, never had any issues.

odette hu

I wasn't happy about how the cashier made me feel. No bar code on a 19.99 tomato plant. Not my fault. She says great another delay, plus other others comments under her breath. I said you can suspend the order to help the next customer. When everything got sorted out I paid and nothing was said in terms of sorry for keeping you waiting. Ohh she did say have a great day. PS thanks for the 15%promo discount

harpreet mangat

Dear Rona and Manager Mark, With all do respect, I had a very bad experience shopping here specifically the paint department. Why? Well I don't know if your paint dept. employees are trying to get fired or are frustrated and under staffed. I have bought a 5 gallon paint and requested Rona brand. However I was given Sico brand and only realized this at the checkout. But I still paid the price difference because it is a better brand and thought it to be an honest and perhaps good mistake. I then bought another 1 gallon bucket. I repeatedly said it was for walls, drywalls etc... requested semigloss paint. But instead I received a gallon of paint that is of high gloss. Only realized this after the initial coat and now have half a gallon of useless paint. Would you like your paint back Rona? Not only this, the bucket turned out to be ruptured at the bottom. It could have been my mistake but it has left stains on my carpet. I tried to request store credit but was turned down. So for fellow shoppers and DIY'ers I would recommend another store for your paint needs. Or at least walk in with working knowledge of paint and brands. Hopefully things will improve with better, friendlier staff and I specifically target the this last sentence at the mid aged, paint female staff member at Rona.

Adam

Nice store.

A Dhanoa

Nice store and friendly staff

Leeky Sweek

Okay experience. Staff at any Rona always seem overwhelmed.

Marcel Dubois

RONA is awesome. To bad their and not many left

Gurpreet Toor

Good price

Freddy Mastro

Terrible experience, 10:30am a few weeks ago, went to yard with truck for material I paid for inside. Waited at gate for 10-15 min, no one was at guard shack. I proceeded to walk in and walk my purchase of 30 (2x4) to my truck on outside of gate. Once i finished. I waited 5-10 min more for someone to show up and verify my purchase. Around 11am two individuals strolled up to guard desk. One guy walked right by me and into shack, the other, I showed receipt too, He glanced at it, handed it back...........The END. I deal with RONA southland and Mcloud tr. Way better service.

Syed Zaidi

One of the best customer service in the whole of Canada. Julian is the best person in Rona. For all your needs please see Julian. He is the solution to everything. You are the best Julian, Cheers ....Julian Rocks..

Joe Bryant

Decent amount of plumbing supplies, which is what I was after. The selection was good, but they didn't have what I was after.

Nabin Limbu

I visit at least 2 to 3 times this location as a Landscaping and home renovation enthusiasts but I rarely get customer service. Most of the time there are no staffs to assist you. Even you get staffs they treat you like it costs money to them. So, now I became permanent customer of Lowe’s and Home Depot.

Vasily Kandelaki

Thanks for rona nice erhics. I parked at the designated lane with yellow lines aside and a pallet of soli was nearby. No signs that "no parking" was around whatsoever. The forklift operator put a another pallet just behind my car to block me and to teach me not to stand on his way. Apparently he came from another country where this customer treatment us fully acceptable. Thank you Rona for excellent training of your employees. I just leave this rewiev in here until you fire this nice gentlemen.

Randall Hislop

Bought a &7x30 inch sliding window for basement. Worked out great

D M

Terrible service today from Lois and the store manager. I didn’t catch his name. This place has really gone down hill since Ziggy left. He was all about customer service. New management and most of staff aren’t out to help anyone. Hopefully Lois was just having a bad day, but I doubt it.

Mel Garland

Needed to get keys cut. Asked a staff member if they could get someone to help, as no one was around the key cut area, which is fine, but I ended up asking a second time and another customer waiting as well went to ask when still no one came. Someone finally came over and they were very pleasant and helpful. There was a huge line at the register, but only one was open. I'd say that they probably need more staff on hand at this location.

liel ainmar

Very easy to look for items, the store is organized. Clean and stocked. The stuff is great and very helpful! Would highly recommend!

Alpeacada

Nice people here. Great customer service.

Howard Jackson

There's less of these store but they have a lot of items. I could not find at Their competitor's. Go take a visit.

Wahed Eqbalzadah

I will never buy again from RONA . They sell dollar stor quality product and hey don't tell you that the product is final sell. I both a shower accessory for $89. As I wanted to install it find out the pvc hose was painted to look like stainless steel. As I wanted to return it they told me it was a final sales.Because they gave me 45% discount without telling me that in order to make it final sales. So leave the product as gift to RONA and remider to me . NEVER BUY AGAIN FROM RONA.

Bruce Cao

The staffs were super helpful and friendly. Special thanks to Mr. Nelson Garcia for your patience and kindness. I’ll shop here more.

John Bright

This location is really looking battered, and the staff that used to be helpful don't seem to be working here anymore.

shaloo gupta

Good collection of things

Wes Johanson

They were very happy to get the lift to get my product from the very top shelf

Jess

I was using the curbside pickup and had purchased some boxes and packing tape. When the employee came out all he had was the tape and had said everything was there. When I asked him where my boxes were he said all the items were in the bag. I'm just a little disappointed he didn't check the items first before he brought them out.

Patricia F

Adam is super helpful.

Mc Ursula

Went ti the 52 ne store, they sent me to the sunridge store assure me they had the gravel, but, as usual, they did not. RONA has a useless web site as well as a useless inventory tracking system. Will not be going to any of their stores again.

Jean-Mathieu Brassard

It's getting harder and harder to find knowledgeable people on the floor. Often out of stock. Sometimes I feel that they don't carry the essentials. In the yard, lumber is exposed to the elements which is not good for me. edit: You just lost a 400$ roxul insulation transaction for the customer service that's just rotten. I am a contractor and am taking my business somewhere else.

Sumbi Ahungalla

Great products and reasonable prices. Zero stars for help that i got to find things i needed.

Troy Fyhn

Big hardware store with a good selection.

Chelsea Davis

Terrible rona location, terrible customer service. Wont return unused product that is not scanning correctly in their system. Manager gives attitude and walks away refuses to address situation. Very disappointing wont be spending another $ here. They make you feel like you stole the product and your trying to get money back unbelieveable.

Manoj Gari

The worst store ever I have visited... Employees have no time to wish or thank you for being there. Everyone looks busy for nothing. I've been to appliance section and waited for more than an hour. I requested an employee for assistance, he mentioned that he was done for the day and the next person would help us. The second person didn't show for a while and as soon as he came ingin, he got busy with some customer who came after us and didn't even bother to say that he would come help us in that hour time. At last, I dropped my plan to buy an appliance and tried to check out after buying a small item. The cashier had no time to say Hi at least and no reply to even my "thank you, have a good day". Would never return to that store.

Wajib Jabali

Thanks Nima for being so awesome!

Orange Ambition

Seriously understaffed on Saturdays. Feel bad for the ones who are working there. Line up in every department.

David Lamolinara

The help is great. But they aren't as stocked as home depot. You might not find what you are looking for.

Michael Anderson

Nothing out of the ordinary. If you've been to a Rona before... it's the same-ish. Otherwise a decent store with a fair size garden center, aside from the occasional lack of 'quality' plants.

Colin Graham

Very helpful staff always a good experience going to this particular Rona. Highly recommended

Terra

The staff are mostly friendly, but don't really know where anything is.

William Lauzon

Clean store, friendly staff everything that Home Depot has you can find here.

janet stretton

Had fun in the paint section as always. Friendly staff and helpful at checkout

Stacy Greenbank

Paint area the mr slamed his paper down and rolled his eyes when asking for help costomer service was poor trying to get a tub surround and it took an hour and still never got it poors service

Rick Oksinski

Great store for all your home improvement or renovation project supplies.

Md Hasib Ullah

Terrible customer service. Staffs are not helpful at all. It’s difficult to find staffs to ask questions sometimes. Rona management should visit Home Depot to find out what customer service should feel like. My friend is also renovating and he had the same experience in this location. Management really needs to look into the service their staffs are providing otherwise they will keep losing their clients. My cashier was Kanchan and she needs to learn to greet customers. I think service actually trickles down from the top and therefore the store managers needs to be trained well first on quality customer service.

Stephen

Not a great place like the WalMart of hardware. I need to use the place otherwise I wouldn't go there.

Antoine Alkadri

Just want to know why the staff are so unfriendly and lack the basics of customer service? Popped in in the middle of a paint job for supplies due to proximity after 1 year of avoiding them for same reason. Things haven’t changed one bit,almost had my head bit off for asking for help. I will simply drive the extra kms and avoid the hassle.

Istiaque Hasan

Very convenient location and reasonable price. Most of the time they have amazing offer for floor model appliances. But some of the items are pricy compare to Home Depot & Lowes. Customers service slacks, seems like employees drag themselves to work. Also on the floor, sometimes it's very hard to find someone to get help.

Surinder Arshi

Lack of sales staff, looked around to get help, but unable to get help.

Adrian Llonor

Came for curbside pickup for my already paid online order. Took 15 minutes to get one cable and employee was acting rude/rushed on the phone and in person. No mask either.

Anita Barany

We asked for help to find what we needed and we were sent on a wild goose chase by several people. Also, we looked at the type of product we needed online and the price in store was about 3X that of another store.

Rob A

Bought aircon there good price

Mike Redford

Stood at the counter to get some paint and as usual waited at least 15 minutes. Not one service person was anywhere to be seen. Does anyone work there? Finally I picks up their own store phone there on the counter and dialled for the help desk. I ask to get some help at the paint department "customer impatiently waiting". Over the intercom I hear customer waiting at the paint department. 2 or 3 minutes later help arrives and she seems annoyed I am interrupting her smoke break or something. This store really needs to change their thinking. Customers need assistance, look around and help people.

Sarah Khan

I went in yesterday to pick up some grass seeds. I was in the Indoor plant area, where I found a really cute succulent on discount. When I went up to the counter, it rang in over double its advertised sale price. The cashier told me to go and take a picture of the tag for him. First, I hesitated, thinking that's his job. Then I thought, he should come with me since there is nobody in line behind me. Anyways, I ran and got few pictures and came back to show him but he still kept arguing about it being 'wrong'. I pointed out 3 other exact same plants right next to the advertised clearance tag. I even showed him the description on the sale tag and the item tag. They matched. I could tell he was getting frustrated (even though I did part of his job and all he could do stand behind the counter and deny the obvious). Then he called a manager, and the ignorant manager didn't even bother making eye contact with me and said he will not override the price on the system and just walked away. Well...on a positive note, at least he showed up! I will not be going here for my landscaping project and other needs. Waste of time and energy.

Nathanael Eckstein

Had to ask 4 different representatives about a part to find out it wasn't even in the store. It was advertised on the website, which also said it was at this location.

CR H

Always helpful and friendly.

yvonne Rhonda Petra Angelica

had our front screen door ordered and installed through these guys...beautiful. our shower doors in master bedroom and custom mirror closet doors.....again. beautiful!

Erin Leslie Johnson

Love love LOVE this store ! EVERYTHING you could want and more ! Beautiful greenery even through the cold winter months ! I enjoy shopping here almost to much my husband says :-)

Erin

Decided to buy an outdoor sectional for my birthday. Ordered online to pick up in store (there were 4 in stock when I ordered). I expected a wait time so I waited for an email saying it was going to be ready to pick up. 2 weeks go by and they sold off all their stock and cancelled my order at the 2 week mark. Very disappointed as I was looking forward to my b-day gift. Even Walmart can do better then you guys!!

Gagan kaur

Worst customer service..Employe on the floor were very good and helpful but the cashier was soo rude.they need to be taught some customer service.

Marc Cande

Always a fantastic place.

Neil Thrussell

The guy in the plumbing section actual knew what he was talking about.. Provided excellent knowledgeable service for myself and a couple others... The only sad part is I have forgotten his name..

Doug Waugh

The staff are knowledgable about their store and prices are fair. Needed another till open today though. Fairly big line up and even after a call for till operators it took over 5 minutes for a new till to open. Besides that it's a great store.

Farakh S (akkash3)

Rona is just a scam, ripping customers off and managers are really bad you pay something on your credit card you return it they charge you for recipt. Best place to go to is homedepot or Canadian tire really professional and good customers service skills.

Ken Komo

Good place for house hold

Bear Co. Property maintenance

High prices

Rupinder S

Nice staff very helpful ... thank you

Bijoy Skaria

I asked the Cashier( her name is Raj) to do a price match with Canadian tire. From the facial expression I got the feeling that she don't want to do that. She sent me to customer service deck to get the print out of the sale price. Once the customer service guy asked her to changed the price,she came back to me and said its a final sale. When I asked the reason she said its because they are lowering the price. What a joke ????. I went back to customer service again and they said she is giving the wrong information. I am not sure why Rona is keeping a employee like her with no customer service skills and giving wrong information to customers.

Kamal Khan

Good service as usual.

Roberto Perez

Great selection, very helpful staff. Quickly found what I wanted and was able to navigate the cashiers and be on my way.

Michel Farah

Well stocked, organized and has more helping hands on the floor than other similar stories which is great. There was no line-up to get in at the time I went in which is a plus these days. Also, I noticed some items cheaper than at other stores (ex. Small blue propane cans, mower tractor motor oil, ... Almost by 10%) My experience using the washrooms by the garden center was quite interesting though. After flushing the toilet backed up. There was a plunger next to the toilet seat which was convenient but also shows that the store was aware of this problem. I went to wash my hands and the faucet cold tap hand was laying on the sink beside the faucet and the hot tap had no water. I used another skink which worked but the whole faucet was quite loose. Kinda funny because everything they need to fix it is right there on the shelves outside.

Mauricio Uribe

Worst customer service ever! Then a CSR starts arguing with me that I haven’t been waiting after a CSR called for help, I then went to customer service for help and they paged someone. Then I called the MOD from one of their phones with no answer. I then called the store and they paged someone for help. Left upset and went to the competition

Jacqueline Morante Lama

Friendly cashier. Found my sander.

Ken M

Great place to go get some home supplies, staff are very friendly and knowledgeable about the product and where its located. worth going for any home project.

Mahmudur Rahman

The worst customer service ever. It would almost ruin your day. Rona should start teaching their CSRs how not to talk to the customers. Awful. This location has lost my business for good .

Ukeje Iheaka

Got assistance from a nice young man

Sara Scott

Used to be an awesome store. Now no cashiers resulting in long lineups. Difficult to find what you want as they are unorganized. Staff no longer care about anything.

Nina Lovstad

Great store

Cody Kneeland

Good selection and lots of parking. Good prices too

kj

One guy that helped us was fantastic. Older gentleman, very helpful. Asked a young guy about flooring. Said he'd be right back and never came back. We waited 10 minutes. Saw him helping a different customer from the one he had finished with. Lady at the til, not a smile, hello or thank you. Only getting 3 stars for the older man.

James Smith

Quick and friendly cashier. However I did need help finding the items I wanted to purchase. When I asked a Rona employee in the aisle. I was told he did not know where it would be and I should find someone else to help me.

MAURO OooO

Always helpful when I come by

G Sandhu

Decent service. Nothing special

Bipinz Life

Very bad customer service..waited for long time to get help. But unfortunately no one showed up.

Jim Novak

I ordered some Trex decking online from the RONA.CA website and received an email confirmation saying my order was ready for pickup. The next day, I hooked up my trailer and went to the store. Once I received my paperwork at customer service, I drove to the yard and handed the papers to the man at the gate. He told me the product was at the end of the yard somewhere, but didn't really know. I maneuvered through the narrow lanes with my truck and trailer and could not find my order. I drove back to the find the guy and then he came with me to try and find it. He couldn't find it but I saw a mixed up bundle of Trex on an upper rack that I thought might be it. He brought the product down and my product was there but there were obvious damages so I had to pick through what was there. I wasted over an hour of my time to get a few pieces of decking that was supposed to be ready for pickup! Inside the store I needed some deck clips and encountered an older fellow near the flooring. He was a bitter man and did not help me very much. This man shouldn't be working with customers. The only good service I received on my visit was from the overworked girls at customer service. They were trying very hard to deal with the lineup at customer service. I will not go back to this store unless I am absolutely desperate.

Countess Claws

Acknowledgable and Friendly staff, product you can count on

joram guimond

Horrible service, and the people working there don't know a single thing!!! I asked where the paver edging was they told me outside so I go outside in the pouring rain and ask the guy outside where they were. He takes me to the wrong …

Mike Goossen

Why can't you email me a receipt? People in modern times don't want to keep tiny pieces of paper for weeks. I tried to return something today and was offered only half of what I paid for the product 3 days ago. If you want to compete with home Depot and Lowe's, get with the times. I'm not shopping at a Rona again if I need to hoard my receipts to make a return.

Darcy Forster

Nice store. Found what I was looking for at a great price

Barbara Jean Gallivan

Friendly staff and great selection

Johnny E Blix

Straight up this is the best home and garden center in the city!! Merchandise actually in stock, lots of options and pricing in all departments, friendly customer service, welcoming atmosphere, and overall pleasant experience; makes this location the best amongst them all. Really wish their stores in the south didn’t close, but atleast I still have the Sundridge location!! I’ll come all the way to the NE from SW Shawnessy, over going to the Home Depot near me, so to have a pleasant shopping experience. That’s how good this store is!! Keep doing what you guys are doing; for You’re doing everything right!! Thank you for all you do.

Ana G

My favorite home fixer upper store

Loreen McDonald

Man in flooring department was A1 First time there but will go back.

Shay Soosay

Loving the deals and has everything you need

W Inc

Went to Rona on 26th and 32st NE looking for a fence to put up this summer. Mr. Dale H to help me with the product l needed. First, he looked very reluctant to even help. When he finally came, he was sarcastic in saying l don't know when l asked him about the pieces that came with the displayed fence. It took him about 15 good minuets to find the price of the other pieces. When I wanted more information about the product, he just walked away to the front desk knowing very well l had been there for a while. Overall, his whole attitude was, l'm at a desk job and don't need to be bothered. I took off and went to Lowes and got everything l needed with very friendly staff very willing and eager to help you. I do hope Rona management is able to help this man realize he's there to work to help people buy products and without customers, he has no Job. Steve

Craig Smith

Totally predictable experience every time I go, which is good. There's nothing exceptional about this place, including from customer service, but that's fine for the person who knows what they're looking for and just wants to get in and get out.

Jared Styles

Don't waste your time on the website because the quantities in stocks are all wrong compared to what's in the store. If you go in expecting Rona to let you down you won't be disappointed.

Shak C

Always good helpful staff

nathan taylor

Great store very friendly staff

Sue Timpson

always have exactly What I need ...

Chuck Horne

It's a Rona. Very well stocked.

john paradis

Didn't have product like advertised, said it was in stock and when I got there even the display model was different then the actual product, very disappointed, also you are forced to wait in line just to exit the building without a purchase, very annoyed with that , there should be an exit for ppl who couldn't find what they needed

Matt Davis

Like pulling teeth to get anyone to help or answer questions

Explore with Ahmad

Good place to get ur project completed

AJIT SINGH

Nice Service and products.

Marty Ritz

Cashier shorted me $5 when giving me back my change. Either people can no longer do math or they're not making enough money. The cash register automatically tells them what they're supposed to give back so I don't know what the problem is. I find this is happening a lot these days...

Azher Hussain

Customer service is very good. There is knowledgeable staff on the floor. Great selection of products.If you need any advise or questions you can contact Julian . I call him Rona's Super man!!!!!!

S Harrison

Decent place, they need to open more registers when its busy. 20+ in line and one lane open. They did eventually call for another cashier.

Zee Ali

Good for all house hold building needs ! So staff are knowledgeable while some will just give you a quick answer

Volodymyr Khudych

Successful resolution of an important inquiry. Success, Rona!

Jasneil Sidhu

Matt in the paint department really knows his stuff

Emily Janusz

Absolutely amazing service! They helped us find flooring we were looking for and apologized multiple times for our short wait and were generally wonderful. One of the guys was in training and he worked hard to help us get what we needed.

concrete abstract

Customer service was 11 out of 10 tonight! Went in with a discontinued set of holiday lights bought last year that had a defective plug and one of the staff who is also an electrician, Gord, repaired it for me within a few minutes. The store wasn’t busy, and I wouldn’t expect this kind of help the next time I shopped here, but after a long and frustrating evening searching for a replacement set of lights, the extra help to get my lights working is very much appreciated.

Vaughn Turner

Friendly but not much help for getting keys made.

noopur trivedi

Good customer service, just false info on website about item availability at the store. Has happened few times when I checked an item which is availability in more than 10 quantity is out of stock at the store.

Ian R

Great staff, always helpful.

Chantal

I was shopping at the Sunridge location this evening and while I appreciate the amount of staff on the floor to ask questions to, I was quite bothered by the fact that every person I’ve talked to either had no idea what the answer was (and didn’t bother to find out), gave me incorrect information or wanted nothing to do with me, one even went as far as walking away WHILE I was still speaking to him! Well everyone except Charles that is. Charles actually approached me and asked if I needed help! I was both surprised and happy that finally someone is giving me the customer service I required. His customer service was so outstanding and excellent that I feel it should not go unnoticed. He’s a real gem and was super friendly, helpful and patient with each and every inquiry I had. I am so thankful for his expertise and suburb knowledge of products and services. He went above and beyond for me today, to the point where I will return to this location again and again, even after I told myself I wouldn’t due to the lack of customer service represented by the previous staff members I had a run in with. Charles was absolutely amazing and he made my experience at Sunridge Rona unforgettable. Thank you!

Louise Dormaar

Very large home and hardware store. Lots of selection and a lot of gardening supplies. The checkout staff was very helpful. It is now part of the Lowes chain of stores.

Senthi Sri

We wanted help buying windows curtains. I told the customer service lady, and she called somebody to help customers at the aisle 8..nobody came..I told her that we're still waiting but nobody came for helping us. She called again..waited so long...but no help provided.

Ronald Laberge

Poor service all together not impressed

Tracey Gosselin

Everything you need for summer reno's and year round

Nicholas Li

All Rona should close as they still need printed receipt to return or exchange things.

Maureen & Bill

No staff, no service at this particular location - will not be coming back! Update: dropped by several times recently because of it's convenient location and quantity of staff and quality of service both have improved. So far, so good.

dasukinator

Good service from the CSR's. Had the product I was looking for when many other Roma's were out of stock

Tera-leigh Delorme

Since covid this has litterally been our second home, thank you for staying opened, helping my sanity on the daily... cheers

Berhane Ermias

I bought a 6' cedar for my project from Rona in 52nd St NE a week ago then today i was around sunridge, i went to Rona Sunridge to return 1pc of cedar & the manager of the store said they're out of cedar she can't accept my return so I've to drive all the way to my original store to return one Cedar item. Unbelievable & irresponsible what she decided.From now me & my group of contractors don't waist our money & time over there instead take our business somewhere else

khalid Ibsa

Other than their good price and being Canadian. The customer service and knowledge are half par that’s why y’all get two stars

Ana Pejovic

So many things and staff is very helpful and knowledgeable. Great garden center too!

Danielle Lake

If there was a 0 I would give them it! Worse customer service I have ever experienced! It took them 2.5 hours to just load a trailer with wood, mostly 2 x 4’s. We found out to late that one of the products was the wrong colour (This is after 6 hour drive) Once we brought it back to get the right product, they basically washed their hands of us and TEXTED us to deal with the manufacture instead. DO NOT SHOP AT SUNRIDGE RONA! Trust me! ????

Daniel Longshaw

Clean and items in stock Friendly helpful staff

Zofia CrazyFox

Although I’m able to find most of what I’m looking for on my own, most of the customer service isn’t the greatest. My last visit, I wait patiently for the service desk to finish a phone call with a customer; he ended the call and just walked away from me. I wasn’t standing there for my own enjoyment. This is after making calls to the store to just inquire about a product and being bounced around departments, only to be hung up on. Luckily I was just in the area to just look myself. I only go to this one for the size of the store and larger amount of product accessibility but not the first Rona I would go to myself.

Shamseddin Al Dandal

iNice place and also help me to find every what I want.

Marie Louis

Good customer service and its Canadian owned too!!

Growth Pro

Great Place to Shop. Friendly helpful staff...

Jennifer Sloan

I just had the most degrading experience I have ever had at a Hardwear store ever. I went in with two friends to find replacement bolts for some fan blades to go back on the light fixtures. One of the male employees approached us to ask if …

Greg Hachey

Is this Rona hiring? They should be. The whole time I was in the store it was just one page after another, the same pages over and over again. There was only one cashier open and she was in training, she did a good job but could have used some help

Jacob Watson

Great costumer service, and very cheap price

Bob Leedham

They're ok but make sure you know you will have to search the site for what you need. And anything in the yard might not actually be there (despite what the quantity shows in their system). Works give it a three except you go there expecting 70 paving slabs and there are none...

G

I was wondering why Home Depot always has a line lately and Rona is comparatively quite dead… it’s clear it’s because they have horrible customer service, their price match policy is completely inconsistent, and the shelves are extremely unorganized. Today’s the last time I waste my time at Rona, I’ll sooner wait in line at Home Depot and have a consistent experience next time.

saira cuartas

Called customer service to see if they had a specific tree as I was driving from out of town. Customer service person said there was one and she would put it on hold for me and instructs me to go to the customer service counter when I am in the store. I get there and was told their system doesn't update regularly and they didn't have it. Not happy with their service.

Kerry Lee

Don't bother with installation here. There were multiple signs on the laminate flooring advertising 50% off installation if I bought a certain brand. I had to pay a $55 nonrefundable fee to get the quote for it but I thought it would be …

Jessica

Sabby dropped everything to help me with a dryer. Thank you very much for all of your help. It was cery much appreciated.

J Fan So

Extremely poor service. I asked them to put two items fon hold or me via phone. Just before I went to pick them up, I called them to confirm the items are still on hold. Their staff member, Sonia, asked me to call later. When I called for the 2nd time, she asked for my phone number, saying she would call back shortly. She didn't call in 20 minutes and so I called for the 3rd time. She said she lost my phone number, and she promised to call back in 20 minutes. Again she didn't call. When I called for the 4th time, she just sais she didn't find the items. No wonder Rona can't survive!

zahid hussain

Home reno products

Bren Fauth

Always seem to have in stock what I'm looking for. When I can't find something, they always locate it for me.

Russ Cramm

Poor, 9am Saturday morning, two cashier's open. One had 5 people lined up, the other unattended, staff brushed past us while we waited. We eventually put our purchases down and left. There are too many other stores to put up with poor service.

Faizan S

Extremely Rude, Uneducated & Un knowledgeable staff Visited Rona on Oct 3,2015. Had to involve police to deal with these uneducated staff members of Rona. Rona organization will be very ashamed to have such unprofessional & uneducated staff working for them. Threats were made in the store by Morgan, abdullah & one of there friends who works at a (Front end till). This is just horrible managed organization specially in the NE location. Joe the department manger was so rude. He has no customer service skills and should not be a manager. He has no idea how to handle a situation he would rather make rude comments then help to satisfies the customer. Will never recommend anyone to shop from this Rona.

Gordon Howe

Great selection of home improvement stuff. The people working here are very helpful and knowledge about the products they sell.

Alija Hujic

Whent to Rona to purchase tools and found a worker there that was very great and very helpful he defenetlly knew what I was looking for

Adam G

There's a reason why home depot is always a lot busier than Rona. Rona floor staff pretend they don't see you and when you ask for help, they don't have the knowledge. There's plenty of great hardware stores in the NE, so save yourself some sanity and avoid this place.

DD Mcgrue

Good, solid store. Best prices on most things I've compared against other similar stores. My go to for most home reno projects. Today I bought a blow torch and they were the best price in town and on line. Cheaper than Amazon by quite a bit. It pays to try local lol.

Sukhvinder Malhotra

I generally find Home Depot has better prices and selection for most of the stuff, but some items are better here.

Dinora Ticas

I Would Like To Send A Shout Out To Delivery Crew At Rona Sundrige.The Two Gentlemen Who Delivered My Fridge Today Were Right On Time, Very Friendly, Excellent, Great Customer Service And Efficient . Thanks

darrell obvious

Horrible. Asked 3 different staff members for help, and each one told me to go ask someone else. DID NOT LIFT A FINGER TO GET HELP FOR ME. When I told customer service, they could not have cared less. I WILL NOT BUY ANYTHING HERE AGAIN!!!

Jan G

If you need help or have a question, good luck finding help.

Amsun Innovations

Social distancing was in full effect at the entrance and in the garden center however people unfortunately were not following it inside the store . Garden center had very low stock of soil however the customer service was awesome, Susan at the garden center was great and very helpful.

gary williams

Went to get a mailbox key cut and he carefully explained to me it was a special key and only a locksmith makes these ha ha about $50 ha ha WRONG !! It's a common key and less than $5 at home Depot. Not to mention the guy laughing about how much I would pay.

Tejpal Kalra

Best price good services

David Olshaski

Very eastern Canada feel to the place . SIMILAR ITEMS but more CANADIAN CONTENT.

Christopher Hurkens

Couldn't put aside or even confirm stock on sale items, even when I offered to provide credit card information to confirm sale. Driving from well out of town, so don't really care to waste time and fuel to come out empty handed. Other Rona locations were far more helpful.

Sadia Sohail

Good place with reasonable price for home renovation materials

Dennis Klein

Lots of selection here...no mater what you are shopping for. Had all I needed.

Sally Johnson

Great costumer service. Employees are always willing to help.

Michelle

Absolutely AMAZING service from Craig in flooring. He drove to another location, in his OWN time to get me a sample of flooring for me to see. I had a hard time processing that someone would do this out the kindness of their heart. Wonderful employee, wonderful person, I vote Craig for manager!

Ghanem AlAtasi

Got these multi-use cabinets. They have variety of goods to choose from.

Rajat Karval

Good staff but they are hard to get a hold of. They do know their stuff and help out for sure!

Mubarak Djouma

Tari and Jaconda were very helpful when we were looking for a sun shelter. They went above and beyond to help us reserve one from another store. Really good customer service!

Steve Lawson

No service no merchandise rude people that work there

Adam B

Staff lack the knowledge to help you with basic renovation advice. Most staff member (including the store manager) will avoid helping you at all costs.

Craig O

Proudly Canadian eh? The Northeast Rona near the Peter Lougheed Hospital is probably not a good to place for you to go shopping unless you know exactly what you want and where in the store it is located. If you don't and you must go to this Rona, make sure and take some anti-stress pills first. The staff that helped (I use that word loosely) me didn't have a clue. I would think upper management would train their staff about the products Rona has, or at least tell their employees to just say...duh, I'm not sure, eh - if they don't know the answer to a customer's question instead of misleading the customer. On the bright side, I did get lots of extra walking in today before I realized I was being given bad directions. Dear Northeast Rona, you didn't make this Canadian proud of you.

Jeff Debnam

Great help,in and out in ten minutes

Terry Rozgo

Had to find lights nobody to help went to home Depot for service ????

Christopher Suarez

Rachel, who was the Customer service rep was great. During this pandemic things obviously were not same. She was very nice and calm even when there was so much happening.

Carmen McDowell

There is no mask enforcement to customers. Families and others are walking around with no encouragement to protect the staff and other patrons

Qurbanali Mohammed

Not a happy experience! Shelves unorganized. Staff complains night shift is not organizing so can find items. Plumbing as simple as a shut off valve 1/4". Samples are missing and so are lots of the labels... Had to finally make a trip to Lowe's and get it. Such simple things ruin reputation!

A ANWT

I checked-out Rona's website for the items we want to buy before we went to this store since it's quite a drive away. Their website said that they have all the items we want in large quantities. When we got there not only didn't they have the items we were going to buy but nobody seems to want to help us find-out where the items are either. Someone in the store even said that Rona's website is not reliable. We're not going to shop there again.

Mike Minorczyk

One of the worst run stores I’ve been to, and I frequent hardware stores as a contractor. This RONA sold me $200 worth of 2x6 cedar, went to the yard, it took 3 employees and 1 manager almost 30 minutes to find where they keep the cedar in their yard. Then it took another 30 minutes for them to figure out that they do not stock cedar 2x6. Not that they’re out of stock, they apparently don’t carry it. Had to get a refund, will be shopping anywhere else but here in the future.

Zaldy Patsy

Some items are priced way higher than competitors.

Tony N

This location carries most of what I need . Only issue are , their customer's service is really bad , and good luck with getting any assistance

Mikel Barron

Good option and good prices

Tammam Al Tajar

Very difficult to find somebody for help or to ask. And when you find they cannot help. I ended up asking another customer who seemed knowledgeable of what I need.

Derek Therrien

No one pestered me about a vax pass so spent 700$ there...had they pestered me about a vax pass would've spent that 700$$ somewhere else and never gone back...basics for dummies

D “Just D” Borle

I had a customer go to get some paint there and i guess this guy was quiet rude i have not ever had this problem but have heard that one person there can be a little bit sarcastic in how he speaks to others but generaly they are good to deal with

Joe White

Very Good Experience to buy fence supply and tool renting. friendly and helpful staff . thanks RONA .

Doug Schneider

I had purchased a smoke detector from a RONA store at the Edmonton Trail location 3 days ago while it was on sale. I realized I needed another one for my main floor so I returned to that store a couple days later and they told me very abruptly that it was no longer on sale and I would have to pay full price. I politely asked them if they would consider discounting this item as the sale had just finished the day before. Most of the staff at that store are always so grumpy and blatantly rude so I was not surprised when they refused to honor the sale price. I left the store without saying another word to any of the staff. So today I decided to go to the RONA in the northeast by Costco and see if the staff would consider my request given the recent sale. One of the assistant managers was on staff and was super friendly and understanding. When I showed her my receipt from the Edmonton Trail RONA illustrating the sale price , she quickly stated that she would gladly match the sale price and sold it to me for the discounted price. I was very grateful to her for this act of kindness and thanked her kindly. She truly demonstrated strong customer service coupled with professional behavior and I left the store extremely satisfied. The staff at the Edmonton Trail RONA could take some lessons from this manager. I will come here next time and save myself the grief the Edmonton Trail store lays on their customers. Highly recommended! ????

Gaurav Phatak

Some staff seemed to be confused on where the stock is placed. I was going back and forth from one end of the store to another only to find out that the stuff I needed was right by the cashiers.

Hassan Razak

Good for home renovation

omar chahine

I had dealt with a lovely lady named Dana. I was purchasing a closet door. She went through different styles and everything we needed. …

S Richards

5 starts for Caleb at Sunridge. Great sales person!

Scott W

I head to this location at least a couple times a week. Lumber yard is hilarious, the guys at the contractors desk obviously are so highly skilled that they cannot be bothered with a regular customer. Customer service girls put in a good effort, but are always short handed. The rest of the store is average at best.

Lorraine Webster

Found what we were after.

luis martinez

Didnt have what i was looking for. I was going to ask an associate but a guy asked for help from someone and the worker yelled at him to find someone that worked in hardware. Then 10 minutes of messages overhead asking for someone to come to hardware lol. When i found a product that might work, they were all in the wrong sections so I could not figure out which price was for what item. Going to Home Depot I guess.

anne t

Jon in paint is amazing! Great customer service, very helpful and patient.

Stephanie D

We picked up some patio slabs this morning. The gentleman in the lumber yard was just fantastic! Helped my husband load the slabs while also manning the gate. Friendly and helpful. He just made our day!

Minal Panchal

Everything I go here they're missing the most basic hardware and the stuff Rona does have more expensive than other hardware stores.

OG g

Worst place ever managers are so rude and unprofessional

Alyssa Edmonds

Well stocked but no staff member in sight to help you out. Disappointing. Staff not paying attention either when moving pallets or stock around with customers nearby.

Baljinder Singh

Found aleays what I needed

H B

Zero customer service especially Lois in customer area. She did not even listened what we needed help with.

Param Randhawa

Went their for return yesterday late morning lady at return was very uncooperative. No greeting no smile.

Ryan Hughes

Terrible service. Asked where something was and he guy just pointed. I asked to be more specific and just pointed again. Checkouts are always too slow and not enough open

Douglas Burton

It was awesome instance help we got what we needed very helpful staff

Dean Provost

Normally a fantastic store and staff. This time I hope it's an exception. The web site has 17 x 18 flower pots listed as a clearance item. It shows two In stock. I drive over, looked around but could not locate Viva 17 x 19 - Matte Black. I patiently waited while the lady In the Garden Centre helped another customer. She could not locate the clearance item either. How nice to put on the web see price and details in store. Once a nappy customer, now likely go to the competition. Great clearance sale - clears out customers.

Gerry Thornton

I probably helped more customers than the staff did. Either train staff better or even better hire staff that knows something about it.

Salvador Fernandez

Really good set up. Was in and out quick lots of variety.

Chuck Wells

We went in to get some packaging supplies, and found everything in one store. GREAT PLACE, Thank you!

Michelle Petrollini

I found a drop in kitchen sink in there flyer on sale.I was thrilled as I was looking for one.When I went to the store the same day the flyer came out I went to pick it up. The gentlemen in the kitchen area searched the shelves for one but could not find the one that was in the flyer. I then went to customer service and Hope they could help me. At customer service they could only find 3 in there system. They were the same sink but not the drop in sink like the flyer says. I'm not sure why they put sales on items that are not in there store. Maybe they should inventory there store first before having a sale. It not very fair to the customer.

Chris H

This store is terrible. I get that things are tough right now but their lack of service can't be excused. I called ahead and asked if a product was in stock and after driving there, waiting in line and hunting down somebody, I was told that they don't have the stock that they confirmed over the phone. If I never shop here again it'll be too soon.

Khyati Desai

Employee name Arsh very rude - no customer service skills. We purchased a bin which was priced as $15 on the tag. On till it showed as $18. She didn't like that - is she the owner of the co. ? Rudely she said this is the final sale. We are not going to return it anyways, however we said to her nicely that its not clearance - its just the price drop. She rudely said I am not going to argue with you. After all that, still we said thank you to her - she didn't even look at us nor reply back - Rona please teach her some manners/customer handling skills.

Jack Lagrange

Great selection, prices area a bit more expensive but they have great service. Clean building. Thank you

Tom Bennink

Rona /Lowes scam! The Sunridge location is closest to my home. I use them often but I noticed an alarming trend.. I go to their website to check availablity before going to the store. The products posted online are rarely available, they differ not by the actual product but by their SKU no. The price of the product varies greatly by as much as a hundred percent.. If you go to the customer service desk they are usually helpful but of course this can take 15 to 30 minutes to rectify. I allways try to be courteous and explain I am not blaming the person helping me but it is a corporate policy to use these deceitful tactics but they sometimes take it personal for this is totaly corporate upper managements fault and it is them having to make their front line people deal with there sleezy business tactics.

james drew

Great place

Richard Krecsy

Helpful staff. Good assortment of home hardware

Jordan K

Arrived at the store to pick up my online order and called the store to have it brought out for curbside pickup at 8pm. Lady took my order number and told me to have my ID ready and they would be out in a few mins.....30 mins later still nothing. I called the store back and it then too another 10 mins for them to bring out the order. Ridiculous amount of wait time to pick up something not during peak hours. I then went in to pick up some plumbing supplies but was not sure where they were, I reach the plumbing area and asked an employee if he worked in this area and his response was "I am standing here, aren't I". Honestly did not know how to respond. Needless to say I will avoid this store.

N

Earlier this week I had a leak in my ceiling- after speaking to Bob who works in plumbing my issue was solved. His expertise and advice saved me a ton of money. I highly recommend him to anyone who has plumbing issues.

Ron Buckley

It is a nice large store but I just found it lacking in items ( lots of empty spots and shelves) and not kept organized. Online stock and in store stock are not the same. It has gone down hill in the past while.

Shane St Denis

Was great at Rona every weekend great deal and discounts in store . Good place to go

Marilyn Feeg

Disappointed. I've spent quite a bit $ in last 25 yrs, in Home Renos. I want a lean to 1/2 Shed, in Acrylic, that attaches to side of Garage, or House. They don't even carry this style. I couldn't even order 1.

Alex Spike

Just went to go purchase some plumbing supplies for a DIY project. Employee named Brett helped me find what I needed, gave some helpful suggestions and tips, and was very knowledgeable (even though he's apparently in training) and willing to help.

Mason Schall

With a good Variety of Tools and Supplies Rona has a what you are looking for and more with changing seasonal stock thier is always a reason to stop in.

Alex Wawia

super slow tills , alot of staff about ,but no one seems to know much about their store

Pat Burge

Very organized for Covid

K K

Very friendly and helpful staff.

Matt Haynes

Juliette always gives good customer service

anita fifen

First time being here. Was recommended to me. So I appreciate the extensive quantity of items they have here. Have not had the chance to compare prices of many items, but the items I purchased are honestly cheaper than I would have gotten elsewhere. Wish I knew about this place earlier.

Dana Ware

You need to know what you are looking for. There is no help and if someone does help, it's on the back wall. In other words go find it yourself.

Anushka Vidana

They don't know nothing the employees don't even know what materials are in any section and will misdrect you.

Sukhtaj Singh

There’s a employer his name nav i went there on sunday on 26 april 2020 at 3:30 pm he is working on front of garden centre door i ask him for help he don’t even know how he need to talk with customers he talk very rudely with us i feel very insulted i request to RONA to something with him please

Kathy Wells

Customer service is very good. There is knowledgeable staff on the floor. Great selection of products.

George Kwan

Horrible customer service experience, no one seems to know what they are doing, when I needed help to find an item they were passing on responsible to each other multiple times instead of getting it done, when I finally found someone that were able to help after 20 mins, it took another 10 mins to find it.

Andrew Killam

I placed an order online. Immediately canceled it. Now I have been waiting and waiting. Although my order was immediately canceled according to a sales representative, I still have yet to receive my refund. Finally called. Told it hasn’t even been processed yet and ANOTHER person needs to contact me. That will make four people to contact me. On an order I canceled within minutes of placing it. Never shop online with this company. Their service is absolutely ridiculous. In the service industry 20 years and this is the worst.

John laurie

Products they say are online and available in store are not.

Jasdeep Singh

No such thing like customer service here, very rude staff at customer desk.

Stephanie Varga

This place is good, they are lacking in stock lately

Jody Jensen

The sales associate was very helpful, albeit not very knowledgeable due to still being in training, but showed a lot of potential. The prices were fair and the inventory was good.

Gerry Jones

Was recently in this location in Calgary to purchase paint., and lumber for a project. Store staff were helpful, and store seemed very busy for a wednesday. Will be back. Not sure why its so dark, kinda a weird feeling. maybe they need lights.

Caren Whitfield

I prefer Rona for all my home needs. The staff were very helpful in choosing and tinting the paint I needed.

Bill Corson

Very nice helpful staff, didn't have what I was looking for ????

caide xiao

Recently I bought two bags (25kg/bag) of cold asphalt to fill a pit hole on my drive way. The cold asphalt is good, and my driveway is restored. I just used a hammer to pach the asphalt in my hole.

adeel zaman

Could work on customer service

Raafat Beshir

Don’t argue about defective products, they won’t take back a defective product if they cannot resell it to someone else. …

Ron Stephenson

Friendly service lots of space

Kiranjot Mangat

The aglaonema that I bought had soft rot disease. One leaf was half cut when I bought it, but I didn’t think much of it. Thought I could take it home and give it a bit of tlc, to make it grow. A week later, two leaves started getting mushy black patches. I was scared that the disease might get my other plants, I hurried to throw it off. When I pulled it, the stems were soft and mushy too. I had paid for that plant, which was in my house for only a week and could have killed all my other plants.

Nick User

Good lumber

Larry Scott

Good place to shop.

Justin Carew

Never order appliances from here! Delays delays delays and absolutely no communication. Go to Canadian Appliance Source if you want good communication and an accurate delivery date. Nicole needs to advise customers or any back orders before you order rather than a day before delivery

Margaret E

The garden section was very well organized. everything was watered and there was plenty of garden equipment, ornaments and planters. Prices are in line with other stores but there are some bargains to be had.

Satbir Gill

Harsh helped us find the best gas range with all the features we were looking for. I would recommend to see him if you are looking for any appliances for your house.

Gena Boyce

Usually hit or miss with customer service but today I was greeted as soon as I walked in to the department. The gentleman who was helping me found what I was looking for, looked online to see if it was cheaper at a competitor and gave me the price we found online. We need more staff like this.

Ali Murji

The guy working in the shack house for the lumber years is terrible he is rude and barely could tell us where anything was. If you don't want to be at work stay home.

W H

Terrible service. Called fours times. First three times customer service representative hung up. Then finally got to correct department they were unhelpful and rude. Never reviewed a store in my life, but had to comment on thier service.

Michelle Pearce

If I could leave a "negative" rating I would. Where in the world is the social distancing here people??? Home depot is certainly doing it right. Wake up!!!!

Katie Kennedy

Helpful staff and friendly cashiers

Glen Hansen

None of the advertised plants were in stock and no rain checks

Richard Hertz

No one at the service desk. Less knowledge than I had. Unorganized. Horrible selection. Same your time and go to lowes

miles monsell

we bought 3 cedar trees last september they looked fine till march then they dryed up stil green just dry we watered till they froze had snow on them and watered after went to rona sunridge for exchange or credit management said no warranty last time we go their (wish i could return washer , dryer and deep freeze ) less than 1 star. Went to Costco got cedars this week with 1 year warranty good bye rona

Critical Reviews

Great selection but the staff could be better

Grant Shewchuk

I priced out a few items at Rona 3 days ago, and because Rona was offering 15% off on purchases over $100 today, I decided to get those items. Every item was 25% to 40% more expensive. I will never shop there again.

Hanna Sampson

I only visited the plant area and they had some interesting rare varieties and a very cheap bonsai!:)

Jo Leduc

A bit pricey but excellent product

Scott Nicholson

THAT PLACE WHERE YOU CAN FIND EVERYTHING YOU NEED.

Gordon Triebwasser

Knowledgeable and Helpful staff. Great selection of products.

Brenda Luk

Friendly staff and clean store

Alex Karkanis

The store has alot of product. Was looking for specific hard ware ,asked staff where to find product(Nick) they told me to check with Kevin. He should me what I wanted with in minutes. Thank you for the help. If I was looking it would take longer.

wasim khan

Paint person was great he help us alot

Kelson V

Shopped a lot here while in the construction business. Really friendly and helpful staff for locating all tools or materials I required . Very clean as well. Shelves were organized and taken care of throughly.

Alain Bouche

Was in and out quickly,but someone stopped to make sure I had everything I needed. Very well organized,

Glen Sherman

Disappointed didn't have the part I wanted

Joe Lecourtois

I'd ordered some copper tubing and it only came in 3 months.

Tyler Akerman

Frank in the commercial building sales really came through for me. I was looking for a special order wall panel and couldn’t find it anywhere. He called the company in Quebec and set up the sale. I had been to 4 other building stores, including other Rona’s, and they all said they would get back to me. Frank was the only sales guy to help out. Thanks Frank. I will come to you next time I need something.

Alisa Di Benedetto

Ordered wood to build a fence, two days late on delivery. Every time I called them for two days they said it’s on the way. So the people I hired to build my fence I had to pay for two days to do nothing. Rona just kept lying to me about it being on the way. Poor poor service.

g macintyre

Store has a good selection, that is why it is getting a 2. Problem with this store (Sunridge) is staffing. Every time I am done shopping the checkout line ups are ridiculous. This is not occasionally it is constant. Please avoid this store at all costs, then when I have to shop there I won't spend 20 minutes at checkout.

manpreet bhuee

Worst customer service . Manager Nima@ Rona Sunridge should not be a manager at all. …

Susan Koop

The lady in the paint department was one very unhappy person. She certainly diminished the shopping experience. Fortunately we had a very nice young man at the cash register.

m

Dana at the specialized projects department was extremely helpful. A true professional and a pleasure to work with!!

Shannon Girodat

Great staff. Good selection.

Dave Valcourt

Tried to return a laser level 3 times ! First two attempts they blamed the covid and said they cant take it back. Now I tried a third time and they blame me because I should have returned it sooner.

Karandeep Singh

Bas customer service, cheaters, unprofessional.

Nicole Newell

If you're looking for customer service, this isn't the place. Products are not where they should be and the yard worker shouldn't be classified as a "worker". He flat out said he couldn't help us right now, and then proceeded to aimlessly walk around the yard. He told us where to go to get the product, which was about 15 feet up on skids. Just avoid this place!

jason thompson

Could not find an associate to assist in plumbing. After walking up and down several isles looking for a wax ring or an associate I did finally find them on my own. They weren't in the isle they were tucked on a self that surrounds the desk/counter space that it would have been nice to find an associate posted at. It might be likely that the associate was elsewhere helping another customer but given the time I spent searching isles 5 or 10 minutes and never once saw an employee at the counter perhaps this department may benefit from 2 associates. There is room behind that counter for at least 2 employees. Hmmm.

Daryl Harlos

Great price on cushions for patio furture

HARPREET DHALIWAL

Sorry Rona, but you are recommending your customer Froud product under name of Appliances protection plan ( Comerco ). Please change your contract with any another company otherwise it will affect Rona's Reputation .Don't spend your …

Kaz Savitzski

Love the people who work here, extremely kind and helpful. Love the way they have clean and organized aisles. Would definitely recommend going here if you're in the area.

Ish Singh

Not a big fan of this Rona. You cannot find help here. If I could give 0 for customer service I will. I went there walk around for half an hour and not a single person I could find to help me in the lumber yard. A person driving the forklift has no spotter no concern about customer safety and drove by me without slowing down.

Eduardo Marallag

I love shopping/browsing thru the aisles, not crowded, many merchandise choices at great prices . .

Christine Sexsmith

I went in looking for help with a kitchen drawer. I discussed my problem and Shylow helped me not only to find a fix but gave the extra effort in finding me scrap wood, cutting it to size and even reattaching it for me! He walked me thru from the front door, cutting, getting the extra parts I needed and made sure that I was done before he moved onto other tasks. The store was not busy and he really put in the extra effort and I appreciate it. Thank you

Denis Gallant

Unless you know what your looking for and where it is don't go there staff is untrained at best and hard to find

kamruzzaman Mohammed

I had fantastic experience dealing with the elderly person working in plumbing section. Found him to be very friendly and knowledgeable about products. Went to this Rona few times and each time it was better than the previous visit.

Warren Suntjens

Very pleasant staff!

Terry Tennison

Very quiet Good for me and shoppers. Not so for Rona .

Anne Greig

Seen a hard top gazebo today on sale then told none in boxes only floor model but we had to take it apart ourselves which was fine but if I am going to do the work I want you to knock more money off the guy refused so it stayed there

Bassam Dadi

Staff is not very knowledge or willing to help.

Oma G

Worst service manager is so rude amd racists stay away from this store

Jason Harrelson

I found everything I needed whit the very polite advice of an employee love this place

Aidan Howells-Watson

Helpful and friendly staff

Ben J

Lazy sales people in the furniture section. Refused to show me anything and told me to order online. IKEA got my business - here you go ….. $3893 worth of receipts attached ????

Samer Droubi

Worst customer experience ever!! Just go to Home Depot for God sake.

kevin conkin

Please pricing on your plant racks, otherwise good to visit

L. L.

I frequent this store a lot for home repairs and supplies. Just don't look for help because it's really hard to find someone can give any advice. I have learned to just find the things I need and get out.

Farshad Tabrizi

Never trust them, I had a very bad experience on online shopping from this store. It looks there are belonged to last decade. ..

Ashleigh

I purchased 3 appliances from Rona, the issue is with the fridge, they brought the fridge April.12th and it had a big dent in the center of the freezer door. They sent a tech a week later to see if they could fix it to which they could not. They agreed to replace the fridge, the second fridge had a dent on the left hand side of the fridge door, we refused the delivery. they sent a 3rd fridge to which it had a dent on the right hand side of the bottom door. they agreed to do "customer satisfaction" which means I could choose a new fridge but it had to be equal or lesser value (but I bought my fridge on sale due to buying 3 of the same brand) so no fridge was in that price range, further no other fridge would fit in my space. so again we tried with the same fridge, scheduled for delivery May.13th (another week later) to which I receive a phone call at 9am saying that they cannot complete the delivery because it is out of stock and they do not know when they will get more stock in. I have now gone 1 month without a fridge, had to use 3 vacation days and 2 sick days for them to be a complete disappointment, they have finally agreed to refund me my money but refuse to compensate me for not having a fridge for the last month. I could not keep fresh food, had to lose pay going home to try and accept a delivery that was frankly unacceptable and they say they cannot do anything because the delivery was never complete even though it was THEIR FAULT. if they had delivered a fridge that was not damaged than it would had been resolved a month ago but for some reason they do not know how to do this. I want compensation for my wasted time due to your incompetence.

Danny James

Easy to find whatever you may need

Brandon Lee

Store is quite clean and organized, went into the garden centre and it had good selection as well.

Ashraful Bari

Knowledgeable and helpful staff. Well organize store. Price is little bit higher than other home-hardware stores. Check out is most of the time quick and easy.

Ronnie Razon

Looking for a bathroom sink, found it and good deal too brand name is Foremost. Great help from James plumbing department.

Barb Allan

Not sure how many people work here however ALL of them ignored me but one. They walked around me, rudely in front of me, and held conversations around me. The one that did try to help me told me the person I need to see about doors is off for the next 2 days. One person in this entire store only to help with buying a door. Won't be back.

S B

Antje is always incredibly helpful, very friendly, knows the store like the back of her hand, she's always smiling and makes my experiences better than any when she's working..

Dwayne Sorochan

We have been waiting at the saw for 30 min. This is the second day in a row this has happened. The store is a ghost town with typical big home improvement store customer service.

Cindy Davidson

They need more carts. We were there weds. And no carts ND it was not busy.

Navtej Virdi

Very friendly staff

Michael Louie

Staff where knowledgeable and helpful.

Gary Griffiths

I drove an hour to get the worst service I have ever encountered. I went to the contractors desk as I am a contractor and the employee hidden behind a computer did not want to help at all, worst experience i have ever had. Went to 36st HOME DEPOT and spent my 2500 . Not ever returning to this location.

Brett Woodford

Poor costomer service... No one knew where to find products I was looking for and had no knowledge of the difference between similar products only wanted me to purchase the most expensive one... Definitely won't go to that location again

Madhu Soman

Worst customer service. Went there to get a bulb for my refrigerator. No customer service person came to help me choose the right one inspite of waiting for almost 20 minutes. Will never go there again. Forced to put 1 star since I had to write this review as they do not deserve even that.

Amrit Singh

Garden center is really good

aharon campbell

Great customer service ???? ???? ????

Chad L

Bad customer service. Wanted a couple questions asked and kept handing me off to someone else then hung up.

Richard Pasveer

Once again Rona is there for us! Needed a 4x4x8 fence post cut into 8 in pieces. Googled it an Lowes had cutting lumber listed as part of there in store survices. Went to Lowes and we were told they don't have the equipment to cut posts and it was too much work for their staff to do by hand. Called Rona and sure enough they cut posts. The staff was friendly, and helpful and we wete in and out in no time. Thanks again Rona! You guys are always amazing!

Heather Templeton

We frequentthis Rona store whenever we need home improvement or home fixing materials and the staff are friendly and knowledgeable. I recommend this store

Elizabeth Cortes

I went to Costco, Canadian Tire, and home depot today looking for an AC.. And they were out of stock due to this heat warning weather . I then tried to google other store such as the brick, Walmart... Then I came across Rona. It said that they had some in stocks. I called ahead just to make sure I'm not gonna waste my time driving around. When I called the customer service, I asked the lady if they had any AC in stock, she had then transferred me to the department which someone can help me with that. An older man had answered the phone (he sounded like he hated his job) I asked him the same question, "Hi I was wondering if you guys had Any AC in stock right now?" he told me they had a couple left. He asked which BTU I was looking for, and I told him 14,000.he then told me he had two of the midea brand left, I asked for some more information, and told him I'll call back. I went to do a quick review on the brand he mentioned, and it turned out to be an awesome brand. So I called back within 10 mins. Customer service transferred me to the department again. And the older man had picked up, I told him I just called regarding to the AC, and had asked him if I could possibly put one on hold and I'll pick it up later today. He said the item will be hold for 24 hrs after that they will sell the item. The I gave him my name and phone number. I arrived there around 6:20pm with my parents. I went up to the customer service and told the younger guy I had called earlier and put an AC on hold. He then went and look for the item. At this point, another customer came up next to me and got another employees attention, she told the other employee she had put an AC on hold. The young guy that was helping me came back, and asked more information from me. He asked if I knew who I had talked to, and I told him it was an older guy at the department I got transferred to. He took me to the hold area, and pointed at the midea AC box asked if that was the one. And I said yes. Unfortunately that box had a different name on hold for. (which was the lady next to me) then the younger guy said he'll be back and said "don't worry, we have some more in the back" He then pulled the older guy that was on the phone with me out, the guy said he put the box at the aisle by customer service, and now it's gone(literally on an aisle where anyone could just pick it up and buy it...) so he went to the back and see if there was another one. I waited and waited. He brought out another brand that was not the same as I asked for. I told him I asked for the midea brand, not the Arctic King. His reply to me was "There's nothing I can do, do you want this or not" I was desperate for an AC as the weather had been so hot. I said fine, then he walked away without apologizing for the mistake and inconvenience he had costed me. The young man came back and said how is everything, I explained to him the situation, and how unimpressed I was with that old guy with his customer service. He apologized to me. At this point I was really annoyed. After driving around all day and I came so close to Finding an AC that I wanted. Instead of them trying to at least offer an discount for this whole BS, I had to be the one to ask if I could get a discount. He did called his manager and explained the situation, the manager knocked down a whole "$50" discount..... If I wasn't so desperated, I honestly wouldn't even bother buying it. I do need to give credit to the younger man at the customer service. He did what he can. But as for the older man, if he's so miserable at his job, and doesn't have the decency to apologize for the mistake he made, maybe he shouldn't even be working there. Overall, I was really unimpressed.