Reviews of Canadian Tire (Gardener)

Soniorita Shal

Really frustrated with the customer service in the automotive department. What originally started out as some brake work has turned into 5 days (so far..it's not over yet). It's been like Groundhog day, everyday I phone them just to hear "it's not ready" and "tomorrow for sure". Is it too much to ask that they phone customers to let them know if they aren't going to be finished when they told you they would be? I really want to use Canadian Tire for automotive work but customer service has been a big letdown....Now to figure out how I'm going to get to work again tomorrow!

agam3mnon “I have a shirt now!”

Courtney in the parts and service department was very helpful as well as knowledgeable. Great customer service!!!

Colby

Big fan of this location, the staff is very knowledgeable and professional, lots of great products sold here!

Thuy N

Nice clean new store. Nicely layed out. Helpful staff

Conrad O'Dwyer

Staff was available to help very good service. ????

MrKeninedmonton

Excellent new store. Great location. Clean. Organized. Helpful staff. Great selection. Nice to see a Canadian Tire that shows product so well.

AL Gagnon

Called ahead of time to confirm #04095550 was in stock (was told yes we have 3). I drove to this location from Fort McMurray as our location didn't have one in stock. Get here and am told "it says we have 3 but sorry it's not on the shelf". Doesn't get much worse than that.

Darin McBride

Went here to get a couple of extension cords and cat food. Actually I've been tothis Canadian Tire store three times in the past week. They always seem to have whatever I need. Great place to pick up little odds and ends. They have an amazingly varied selection of tires, tools, cookware, sporting goods, electrical and plumbing parts, space heaters (for in your home or garage - not outer space), pet supplies, garden tools and plants, and of course they have a huge variety of Christmas decorations. Lots of staff scurrying about keeping the shelves filled. Oh, I forgot to mention, they have a full service auto repair shop.

Bill Millward

Terrible service!! Waited over 20 minutes for a stock person to get a wiperblade from the back, that is, after spending 10-15 minutes trying to find a store associate. Should have driven to another location, it would have been quicker.

Courtney K.

We were there on July 25th to get one of my tires repaired, Colby, our service advisor gave really good customer service.

Eth

Longtime CTC customer but won't be shopping at this new store in Emerald Hills, Sherwood Park anymore. Was only looking to exchange a windshield wiper that had the wrong fittings (was not "OE" but should have been). No receipt but they have always been willing to look up purchase date in the past. This time, I NEEDED to know the date or at least the month. When it wasn't found in the month I thought, nothing they could do - again, only wanted to exchange it. I ended up leaving and told them to keep it, no use to me. I was never loud and stayed very polite. Now I'm just disappointed but I will still shop at other locations, just not this one.

Syl Crawford

Store is nice and parking is great but no WiFi inside the store and almost no cell signal inside store. Hard to research products so I avoid this one unless I know exactly what I'm looking for.

Ryan Sorensen

Big, well stocked store. Otherwise, typical fake sales and over priced.... but serves it's purpose. 3 stars = "It's OKAY"

Heather

My partner and I had been looking for an AC unit and had bad experiences with customer service at different stores. When we saw there were 3 available at this location we called and asked if they did actually have 3. The guy on the phone was awesome and actually went and physically checked for us (not just checking online inventory which could be not up-to-date) He came back right away and said that they did have 3. He put one on hold for us to pick up later that day (a new one that had never been bought and returned). When we picked it up we weren't sure where to go. The guy on the phone said "customer service" but the sign just said "customer returns" (or something). The lovely lady that was there asked if we needed help right away, and we said we were looking for customer service and she said "I'm right here for ya!" She was very sweet and gave us our AC unit and offered to have someone help us bring it to the car. Didn't catch her name but she had shoulder length curled hair and henna on her hands. Shout out to the guy on the phone and woman at the customer service desk!!! We were very happy to have such good service :)

Jerry Ewasiuk

I ordered a car part on the Canadian Tire website that said the expected delivery to this store would be 2 days, or September 6. When the part didn't arrive on the sixth I called the store and after a bit of back and forth was able to find out that the actual expected delivery date was a full week later, the 13th. This is not the fault of the store team, but the person I spoke to on the customer service line for Canadian Tire corporate was so completely unhelpful about the situation that this is my only recourse. If you're pressed for time getting a part in quickly, go somewhere else. Don't bother with Canadian Tire's online system. I ended up ordering from Rock Auto and paying a whopping $120 to get the thing shipped to me this week. Thanks for nothing, Canadian Tire.

Codis Mu

Useful for specific items.

Greg Mullan

Went in to get new tires installed on my vehicle and a wheel alignment, booked an appointment and picked tires they had in stock. The day comes to have my tires installed, they had my vehicle in right away and up in the vehicle lift. I waited around from 2pm to 430pm to find out that there sales associates have already sold the tires I had on hold. Then had to wait an hour for them to put my old tires back on. Then, when leaving, the desk person tries to charge me for the work they didn’t do… and had issues finding information about the lack of work done to my vehicle so I could take my keys and leave. Finally did around 530pm with nothing done. This waste of time and inconvenience could have been avoided Simply by Checking the work order to make sure you have the parts to have it done. Proper communication and procedure so that parts on hold can go with the intended person and when service (or lack of service in this case) is completed a person can leave in a timely manner without seeing the worker scramble around asking everybody what’s going on with the vehicle.

Regan Catena

Would be 5 star for service and selection. One star off because cell signal is bad in most of the store. It's hard to look things up or communicate with the outside while shopping

Account deleted

I went in to shop with my daughter and granddaughter and was approached rudely about not wearing a mask. I was asked to put one on for a price check, so l did. I then removed my mask and went about my business just to be chased down and …

Ravinder Singh

Nice store, clean, and fast tills.

Neal Cleaves

Used to be the "go to" when it opened up.. but now its just another store!

Rafa B.

Manager Scott....Amazing! Thank you Scott for all that you did to help us out. The art of customer service is being lost in our world today. You have certainly demonstrated exemplar customer service, management and willingness to make things right. You are awesome, Scott!

Evan Lakusta

Clean store and well stocked, could use an electric vehicle charging station.

Andrew White

They use self checkouts, at least they have each time I've gone. Large store which takes a while to get to any of the sections. For some reason I get static shocks every time I'm there... I can't push the carts, oddly, without constant shocks. It's a nice clean store, typical Canadian Tire.

Deline Naidanac

Went on a 20 minutes drive to get an item listed on the website but once I got to the store item was already sold out unfortunately. But customer service was pretty good in letting me know what the reason was at least

J Miller

Fast and knowedgabe staff. Went above and beyond regular service

A Rees

I want to live here. Seriously.

Dave Adams

You guys are doing a fantastic job with Covid. My shopping experience is always great and the staff is very helpful. Thank you

Fish On!! Alberta Adventures

Awesome brand new store! Staff are friendly and helpful for the most part with some being more-so than others. The prices are standard for Canadian Tire but this store is huge and has a lot of selection. The garden centre is awesome and the plants seem to be well taken care of. The store is also super clean and most shelves are completely full. The people in the automotive section where very helpful and helped me find the products I needed. Overall a great store and I will happily be returning.

Scotto Gee

I was extremely excited to have a new Canadian tire open so close to home. Unfortunately, I have been hugely disappointed since and make a point to avoid this location. While the store is large with plenty of selection, product is often mislabelled with inaccurate prices and the staff is anything but accommodating nor friendly. I have escalated my concerns in regards to staff conduct to the management level with no luck as management conduct is just as poor. Absolutely would not recommend shopping at this location.

Michael Neuman

My favourite of the two Canuck Tires in Sherwood Park. Enjoyed our chat with the manager.

Jerry S.

Colby and Tim in the vehicle service department of Canadian Tire are absolutely awesome! They took super good care of us and got us back on the road. Sunday night at 5:00 p.m. just great guys.

Aric Desender

My go to store for any diy needs. Especially like their tested items.

C.S. Elliott

Excellent customer service. I had an issue and they were very understanding and helpful. Very impressed. Special thanks to Linda and Scott.

Dylan Leite

I asked for a right side calliper from the parts desk and was sold a left sided calliper.

Mary Andrea B. Siler

This is second time in hug store , clean and somewhat well stock .. I want to give Maureen from parts ,, shout out, very friendly and helpful had many questions and items to find , she took time out help me .. She looked very busy . But she asked if needed help and i did.. She found everything i need in that area. Then she help another person . wow She is amazing and i give her 5 stars .. I will be coming back again . If all staff is like Maureen wow..

Kaitlyn Galloway

Big shout out to Danny , Operations Manager at this store! Great customer service. So helpful. Can’t say thankyou enough! And also found all the staff there were great and helpful. They are doing something right there!, ????????????

Ryan Pilkington

The store is large, fairly clean and well-stocked, except for the garden Section.

Bob Washington

Online inventory never accurate, and when you call to confirm, workers never actually put their hands on the right product. Other workers leave you mid task to go for lunch or smoke breaks.

The OG - Grant Houle

Great times!

TL M

Lots of selections and I found exactly what I was looking for with the help of an employee

Timothy Watersilt

Great selection. Go to stop when smaller CT stores lack selection.

Maggie Galipeau

Excellent supply and a very welcoming and bright facility.

Oliver Jones

Had a slow puncture and got it fixed here. Service was quick and the staff were friendly and managed to squeeze me in. The price to fix the problem was also very reasonable!

David

This a huge store. It’s fairly new, built within the past year. It’s clean and well lit. The store has it all as general merchandise is concerned. From auto parts to hockey sticks to pots and pans to tents. There is just an astounding amount of stuff on this store. It’s part of a national chain of stores. This is in a good location and is easily accessible.

Ed Navarro

Very good customer service everybody was very helpful and fast and I like that they didn't hunt you down if you weren't wearing a mask and prosecute

Lottie Veronica

Openly lied to about returning a product

Marc D.

I had given my car for servicing just for oil change and end up paying came to $628.96. …

Graham Cairns

Staff was very friendly and helped us to locate the item we where looking for right away!

Nolan McEachern

Horrible experience, we ordered some bikes in order to get out of the house during an already difficult time. I passed up some other opportunities thinking CT was a responsible and long standing business (big mistake). I even called in to check, since I had other options, if I could come to pick up my order and was reassured that all I had to do was wait for assembly. Next thing I know I get a call and am being told my order isn't available unfortunately meaning either dishonesty or incompetence. Basically a giant waste of time for me and complete lack of consideration or sense of responsibility from CT. So I would avoid making any substantial purchases here if you are looking for any reliability or integrity in your experience.

Aaron Heinrich

Great service, had what I was looking for

Mike

Very nice and decent size. Alot more modern.

R Ramjohn

Great big huge Canadian tire with lots of stuff others don't have. It hasa separate online order pickup area and is conveniently located

Frederick Haining

I stopped in the auto service department for a re-torque on one of my wheels, and the fellow (I'm sorry, I wish I caught his name) who does them was just about to go on his lunch break. He was kind enough to do it for me before going on his break, and he was just such a kind, wonderful and helpful employee. Thank you so much for accommodating me!

Red Dick

20 minute wait to talk to someone at parts desk. Discussed over which belt I needed for the car 3 times, the one with AC. Still get given the wrong belt, it’s way too short it’s for the car withoutAC. Have to drive back across town again to get the right belt. Get to the store wait another 15 minutes to talk to someone, they can’t find the belt I need even though it’s in inventory. Now I have to go to customer service waiting in another line to get a refund and go to another store to get the right belt. Massive waste of time, horrendous service, too low of staffing, inaccurate inventory. Do not shop here for parts.

John Bell

Not to pround to admit CT is one of my favorite places to wander about... Only complaint is that there is too many aisles. I need to pitch a tent and set up for an expeditionary visit that last a few days.

Drew P

Clean and well layed out. Staff is often busy and hard to find help in hunting and fishing

Jim Mears

The workers at the customer service desk are not friendly at all.

Jenna Buxton

Not a bad place. Store is large and well laid out. Not too busy.

JOREN44

I'm from fort Saskatchewan. And I will always make a drive to this location to get what I want. I'm never disappointed whenever I go to this location. The one is fort Saskatchewan is a dumpster.

Kayden Riggs

That guy works in the auto service asked him for something was grumpy and didnt answer me,dont want to meet such ppl like that ,nobody was there to help me.never go back to this location

John Wood

Clean and well stocked No lines at checkout

Jeff Trachimowich

Friendly staff. Can definitely find what you're looking for. Lots of stock. Huge place. Great prices.

Fraser Noble

I went in for a item on sale after asking 3 employees sent to areas that the item was not,poor customer service,I left the store.This is not the first time I've had problems with staff not knowing where stuff is at this store.Well not be back.

Chris Wright

Well lit building with so much to see. Staff courteous and helpful. Large selections. Order pickup fabulous.

Breanne Bredo

Nice store. Helpful staff. Inaccurate inventory tracking.

It' Me

Everytime I have shopped at this Emerald Hills location , left disappointed with Customer Service - poor attitude ... thus recommend to go to CT Ordze - Wye Road location instead , cause they have the friendliest staff and better shopping experience

Kim O

Awful. Was driving to work in emerald hills right across from this canadian tire. I had my front passenger tire go flat. I take it to them to look at my front passenger tire solely out of convenience. I leave it with them. They than call me and tell me all these other things I need . They performed inspection without my permission or knowledge or consent. I say no to most things said conidering I have a mechanic I always use and trust what he says,but I do have them clean my battery and put in my new headlights i already purchased and change my flat with a spare I have. Well they clearly performed electrical diagnostics as when I get in all my presets are gone and my lights are acting funny . Well I'm driving home my car when stopped now just goes dead my dash lights up like the fourth of July and I'm scared to drive it which it has never done before you touched it. I call around to find out if these things can happen if electrical diagnostics are preformed . I'm informed they definitely can if done by someone who doesnt know what they are doing or are incompetent. I will be taking my car to a mechanic I trust to see what the hell you guys did to my car and I assure you, you will be paying for it and if not I'll be seeing you in court to settle the matter as I assure you I will not be going away quietly. You will never be touching my car again so offering your guys is not an option. Beware take ur car anywhere but here or pay the price.

Cindy Gillis

Very discouraging place to go the people are arrogant that work there they even think they are mask police

Guy Gowanloch

Awesome service

Kelly Vee

Fast,courteous,helpfull...

Hugh Morrison

Huge superstore, everything including camping, gardening, leisure, cars and fishing. Good sale.

Kirk Dewhurst

Your inventory system is trash. Items that show as "in stock" online are very very frequently sold out at this location. On more than one occasion I have stood in your store and ordered products from …

Richard Hartley

Great employees

Humanfallacy

Terrible customer service, took forever to find a competent employee after asking 2 incompetent ones who had no idea about their own store layout. Once I found a competent employee who knew the store, (who was overworked and underpaid for picking up the slack of all the other employees) there were 4 people waiting to talk to him, following him around the store. Took 1hr35m to get 3 items. Stock was all over the place, not a single aisle was tidy or clean, and I've never been to a worse canadian tire overall

Duncan Horner

I love this store and the variety of products. I just wish the items were better marked with the correct prices.

Tarin Bisset

Clean and bright store, well organized. Sales items are usually easy to find. Staff is friendly and accommodating. I had picked up a box of windshield washer fluid and the price rang through differently at the check-out. Turned out that two different product were stacked next to each other and they looked the same. They still gave me the discount. One star off for their sluggish computer terminals. Some are out of order.

Andy Bissell

These folks need to learn what polite customer service is. Ever since they opened back up its chaos and disrespect. and on top of that they have these "give respect to get respect signs" ive been going to canadian tire for many years happy like anyone else. Moved to edmonton and this place is the worst embaressment of all can tires

Jon Eeuwes

No respect for their customers. Went for some tools and watched some employees CHASE down a super pregnant woman who had her other small kids in tow because she wasn’t wearing a mask. Overheard she was trying to buy her kids a pool, and mind you it was the hottest day of the year. She claimed to be fully vaccinated and couldn’t wear a mask and made her leave from what I had heard. Very embarrassing for Canadian Tire, last time I checked they weren’t doctors. Won’t be back to this store again.

Dödfisk

The service manager didn't tell me what I wanted to here, about my vehicle, but he was honest and I would take my vehicle there for sure.

B Fedun

Decent selection, sometimes its difficult to get a csa when you heed help but otherwise good location.

Randall Emmons

Had probably the worst experience at Canadian tires service department. Phoned in and asked for an app to get the winter tires swapped over and they told us they had time at 2pm. So we came in for 2, and we asked how long it would take since we had our 4 month old daughter with us and no other vehicle. They told us no more than an hour to hour and a half. So we decided to do some shopping around the area during the app. 1.5 hours in they give us a call about some info on the truck, which whatever, but by the sounds of the call they hadn’t even started working on the truck. So by 2 hours we went inside to ask how much longer and the guy just said “ya, we will get it done when we can” ... so we ended up leaving for another half hour with our already fussy 4 month old; and once again. Still not done. Truck was still up in the air with no tires. By 4:40 we had went in and seen them rushing to get the work done at that point ... we then waited 15 more minutes to get cashed out while they helped 2 other customers that came in after us. I feel like if you don’t have the time, don’t book the apps. I would not recommend because their customer service was very poor. No apologies for the delay just told in a jokingly manner that “oh look, it’s done”. It does not take 3 hours to swap tires. Also we noticed they completely destroyed the lock nut and bolts. Thanks a lot !

Kira K

Was looking for compressed air and I found it in stock. Perfect.

Janelle May

Called multiple Canadian Tires in search for a certain item. Emerald Hills location were the only ones to have it. After confirming inventory, we drove across the city to buy their remaining stock. We arrived at 7:30pm and looked around for the items. They we're not inside the store. We approched a friendly staff and asked where these items might be. After about 15 mins, she confirmed the items were at the garden center outside, which can't be accessed from inside. We exit the store to go around arriving at a closed gate at about 7:50pm. We see the boy who had closed up and was carrying the till drawer from his cash register. We make eye contact, but he proceeds to enter the main store from inside the garden center. We walk back inside and asks the lady at the front desk if there was any way to get the items and pay for them inside (still well within operating hours). We we're told bluntly to come back the next day. Thanks for wasting our time. If your operating hours are not what is advertised, why post a time at all? If I could give a 0 star raring, I probably would.

Tyler Beaulieu

Only ONE girl who was racking carts at the front today (late afternoon) acknowledged that I needed assistance and was kind enough to answer my questions and resolve my request immediately. Other than her, you practically have to wave your arms in their faces to get their attention to get any kind of assistance here. 95% of the employees in this store actually avoided customers for the fear of being asked a question or put to work.

Edwin Laarz

Managed to get a Christmas present (toy) in late November that was on sale. Turns out, after opening on Christmas, one part of the toy (a motor) didn't work. So, fine, I'll return it. But, because it's been opened, and it's been a month, only get store credit. I'm not sure how I could have known about the faulty motor without opening it. Just to add insult to injury, the store credit expires after 12 months (assuming I understood correctly - what the employee wrote wasn't entirely legible, and all the masks and plexiglass made it hard to understand), so if I don't go back in time, or I forget the card, I'm SOL - with neither the money nor the toy. Basically, once I find a way to use up this card, I am not intending to return to Canadian Tire again. I'll be sure to purchase only from retailers with reasonable Christmas return policies. Especially during the pandemic.

Jackie Neave

Was here for a battery, had what I was looking for can't remember the gentleman's name working the counter but very friendly and helpful

Cassandra T

Clean, bright, well stocked. Dog friendly! Prices a bit high.

Obscure Fault (Faulty)

Big / New and..Well stocked. Awesome place

Josh Murphy

Absolute terrible service in the parts and service department. Would not recommend to anyone. Ordered tires was told they would be here in two days paperwork was lost and never done properly tires took 8 days to get here and multiples phone calls trying to get a hold of someone who could get me an answer only to be told nothing we can do you’ll have to wait for a manager to call you back and three times being told this the manager never called. Finally manage to get through to one on the fourth call he told me the tires were in we made an appointment for to get them swapped into rims. An hour and a half after my appointment they call because they don’t know why the truck is there or what they are supposed to be doing with it. An absolute joke. Will never get work done or recommend this place to anyone

Michael Kalinak

Good selection....but custom service is extremely disappointing in their assistance and manners.

Curtis Stevenson

Good selection, shelves seem well stocked during pandemic. So far no line ups. Lots of cashiers to quickly move people through.

GOLDENSSSWolf 77

I ask where combination locks are was told between aisles 14-16. Sorry but not the case. Big shout out to Noah who took the time to help me find the locks, which are in aisle 18 and also recommended a good lock for me. Again thank you Noah !!!!

Dallas B

Had the best experience here ever. I had a little issue with my car and the 3 young boys helped me out and didn't even charge me for their help!! I can even believe this even happens in this day and age.

shannon rousu

Purchased some tires and rims online and while I initially had a disappointing customer experience (unable to find my order and generally being run around for about a week), Mike and Kyle went above and beyond helping to sort things out and made sure that my experience was made better. It was greatly appreciated! Thank you.

Dave S

I usually get pretty horrible service at any Cad Tire I've ever visited in my life, so I call in advance to try and avoid any hassle (has historically proven to not be able to avoid an inevitable nightmare). This was wildly different. Called sports and got Kelly on the phone, he found the product I was looking for (and searched for it across the warehouse while on the phone), held it and brought it behind his desk. When I walked in I headed to the sports desk AND WAS ASKED IF I NEEDED HELP BEFORE I GOT THERE!!!! I was blown away. Awesome customer service. Never thought I'd say that about a CT.

dan mcrory

This location is o's new and nice looking but if I did have a negative thing to say would be you can't connect to the internet in this building so if your trying to look what aisles something is in or trying to compare prices you can't bug other that that, great location

Amanda Ellis

I am not going to waist my time anymore explaining the details of my experience, but I will summarise it by saying incompetent and disappointing. Try to support Canadian companies, but will have to re-think my future purchases here.

celi Emmanuel

Disappointed. Online says no curbside only go in the store, get told I need to go to the other side of the building. And go to curbside. My stuff was right... Just no one seem go know what was going on.

Bradley H

If it wasn’t for the store being brand new you would think you’re in the dying end of town. Waste of time going here. Great service but you’ll find what you’re looking for on the other side of town at that Canadian tire.

Canadianjay

I phoned to see if they would be able to squeeze me in to balance two tires already off the vehicle. I was told they would be able to get to it between 9:30-10am. I showed up just before 9:30, was ignored for a few minutes by the service advisor, who then told me I would need to leave them for several hours. This would not work for me. Had this been explained on the phone instead of being told a half hour window, I wouldn't have loaded them into my truck, and pulled my trailer out of my way in order to make the timeline. Service advisor was rude through out the Interaction. This is the last of several unpleasant interaction with Canadian Tire service. My money is appreciated elsewhere.

Anubis Bedeau

Staff was helpful and product was in stock that was listed online. Unfortunately, nobody answered the phones any time I called looking to verify inventory. Other than that, a pleasant experience.

Julien Doucette-Preville

It has a lot of Christmas decorations as i want,

Roxy C

Great responsive staff. Had my order ready to go within half an hour of calling them. And the customer service people were very professional and quick. Thanks

Robin Ziobro

I always find the things i needed. Staff are helpful too. Happy to have the store closer to where i live????

Chris

After my two(2) new front tires were installed, I noticed a "shimmy" or vibration in the steering wheel. When I called to talk to the on-duty manager, Richard, I explained I thought the balance was off in one of the wheels and he was sympathetic and got me in, right away. The technician, Michael did a great job re-balancing the wheels and personally came into the waiting area to let me know that I was right about the balance, and that he had corrected it and also inflated all four(4) tires to the right pressure. This is outstanding service! I am very pleased with the service at the Emerald Hills location! :)

Brian Dagou

Zero stars would be better. This Canadian Tire has the worst customer service. Don’t waste your time going there .

Roberta Wells

Clean, well laid out. Support local businesses and sell their products like Confetti Sweets cookie mix ????

Dallas

They made me wait almost a half an hour while they got me a tent from the back. I would give it one star but they earned one back just because they had it in stock. But it's silly the inexpensive merchandise is not available in the front of the store.

Dave Forcier

My favourite place to shop

Joe P

Great layout and organization. Thank.you. to Kelly, hardware parts manager, for excellent customer service...he saw me looking confused and volunteered to help me, in electrical. Love his honesty, humor and energy.

Connie Tripple

About 50% of the staff I dealt with, the other 50% were clueless and didn't care at all. The last 4 visits the inventory they confirmed that they had was not there. Probably the worst managed Canadian Tire store I have dealt with. The other Sherwood Park store is way better, but the Emerald Hills store is closer and larger, but a big disappointment.

samuel laforce

Great store. Good selection, helpful staff

Stephan Harder

Had what I was looking fof at a good price

Brittany Denis

Their parts department, no matter what time you call, immediately puts you on hold when they finally pick up, then, if you have the patience to wait (I've had as long as 18 minutes) they rarely have anything in stock. Disappointing.

Sai Charan Kandagatla

Staff not enforcing masks. I could see a situation where maskless people are shopping in the aisle are not see by staff but these people were paying at the cash. I asked an employee if masks were required and she said they weren’t enforcing …

angie krol

Understaffed, and therefore hard to find help if you need any. Canadian Tire probably has one of the worst return policies out of the big box stores and be warned, if you return something and get a credit on a card, it will expire in a year : /

Cam

A big thank you to Shirley who went above and beyond this week helping us with our Dyson vacuum purchase. She followed through with everything she said she would do!

Dean Kyle

Brand new as of April 2019. Free parking. Well laid out. Does not feel like inventory is randomly placed. Clean as it is new. Great selection of items in many categories. Staff very willing to help. Hopefully they can maintain a high standard.

Spencer Chaulk

Maureeen in the parts department was amazing! Super helpful in answering all my questions and guiding me through the parts selection process. Picked up supplies to service two different cars and she had me out of there with everything I needed in no time.

calvin stewart

The first four stars were cause you're good and you have a gun section. Sport shooter and hunters appreciate that. The fifth is cause you're pet friendly.

john Boyslim

Very poor service...Not going to shop here again.

Sue AB

Clean store friendly staff in and out found what I needed

Anthony Fortier

It’s too bad, the staff is so friendly, the store is organized and clean. But they seem to like closing the old regular cashiers and force people to use the self check outs. Always have some excuse. Or there is a problem and we are trying to fix it.... they are down again today. Trying to fix it. Just a shame. How simple do they think their shoppers are.

Doug Cox

I love coming here just an every day store to go to for your tools and hardware ;D

Kate Dickinson

Had Alyssa help me today with truck lights, great help!!

CL Gapp

Worst service ever. Had a flat tire that wrecked my tire. They didn't have a tire that size, but also wouldn't check for one at another store. Left me stranded. Rude customer service rep. Went to Kal Tire after & had the complete opposite experience.

Christina King

Website is useless; waited 20 minutes on two occasions for them to tell me that they "couldn't find" items that were listed as in-stock.

Steven Hertzog

We have taken our Dodge truck in at least 5 times to other garages because there was a LOUD squeaking sound that happens when we use the brakes. This was sooo loud it was embarrassing. We took our truck in to Canadian Tire Emerald Hills and …

Danielle Levesque

Decent CT location, stock is fairly good

Karl O'Connell

Pretty good selection and good staff

A z

I bought something that I thought could not be returned. Canadian Tire website said it had a 1 year warranty so I called the store for clarification. Customer service asked if I had used all the product. When I said no, she said to bring it back for an exchange. I made a special trip to do that and was told by another customer service staff that I could only exchange it and to get the item I wanted to exchange it for. I did that and when I went back to customer service she now said she had to speak to the manager then when she got off the phone she said they couldn’t take it back. I wasted over 2 hours to find out that their website is not correct and staff are not trained properly. If the first CS I spoke with had said no or even if the second CS had checked with the manager when I first arrived I would not have wasted so much time.

Devon Nickols

Wow! What can I say I’ve always loved Canadain tire! They got way more stock then the other one in the park! Plus I love the points to!!

Raisaa Abdullah

Hard to find someone to help you locate things in the stores, but they're all super friendly if you do.

Samuel Ki

Very nice and friendly, also not taking charges for tires check

Andrew Shumilak

Really nice new Canadian Tire. Good help, even though we could tell they weren't super enthusiastic about getting a bike off the ceiling for us. This store is gigantic though!

louise pearce

Staff threatened to call police because I didn't want to wear a mask in there store. Very unneccessary escalation and an unpleasant experiance. As a result I do not want to shop here again, and prefer going instead to Walmart because the staff there are more accommodating and professional.

Bob Wiebe

5 minutes from home, and 1 of the larger stores in the franchise this is my go to location. I didn't give 5 stars because at any location lately it seems hard to find help when I actually need it.

Brodey

Very nice new store! Employees are very helpful! And I love that its Pet Friendly :)

R P

The Canadian Tire app makes it easy to find what you're looking for in store. Very helpful staff

Janak Patel

Very quiet hence going at 9pm, so I could avoid people Mask warn by staff and geared up for Social Distancing. Bought Led Bulbs for porch. Multi colored Very nice. Great bright huge Store. Something for everyone if you had time to look around. Stock look up station gave us what we needed so we were in and out the store. Look up online what you need to make your visit Safe.

David Hughes

I usually have a very good experience at this specific store, but tonight was treated extremely disrespectful by two young male staff members. I asked for assistance finding a specific type of duck tape on the shelf in which there was very limited selection. I searched the product in the self service machine in the store and it said that there were 12 available. I asked the staff members for assistance and they told me they would go look in the back and return within 5 minutes. I was waiting for over 10 minutes in the same place I asked for help, I decided to look around for them and I seen them standing at the paint desk doing absolutely no work whatsoever. As I walked past they just gave me smirks and laughed. Extremely disappointed with the way I was treated today.

Paul Hambleton

Check out the clearance section to find unbeatable deals on some rare finds. Some have very minimal damage and some products are there because they are discontinued. These are final sale, but they have detailed the damages clearly.

Susan Ward

The staff and management at this location are extremely professional and helpful. This is one of my go to Canadian Tire location.

Peter Teskey

Website said 2 units in stock. None on the shelf.

Peter Friesen

Canadian Tire has really gone down hill in the last 10 years or so, both in terms of the quality of the staff and the quality of their products. I only shop there as a last resort.

Mark Steiger

This newer location is big and has tonnes of stuff. Wasn't all restocked in the section I visited but the staff were aware and were amazingly helpful. COVID protocols were all well executed too. Somebody here cares to get it right and it shows. My new home away from home.

Garry Anderson

The guys in the automotive shop were awesome!! Helped me fix a little incident I had with my vehicle and got me back on the road. Definately if you're ever in Sherwood park and need your vehicle looked at, I would highly recommend taking it here. Great people to deal with.

Dean Torresan

Good customer service compared to certain other locations in the Edmonton & surrounding area. (specifically much better than the Namao North Edmonton location)

Cam Whiting

Staff are nice and courteous and follow the virus's protocols.

Sherry Campbell

Excellent store. While I would definitely shop there again, I found a surprising lack of inventory in some sections. The Automotive section seems to be smaller than the other store near Wye Rd.

Pat Cardinal

Big newer CTire in town. Well stocked and laid out. No complaints.

Tweety Bird

They allow dogs and are amazing about it. Clean store and everyone asks you if you've been helped.

Sandy L

Lots of stock....good tunes playing....Lots of staff....good luck getting someone's attention....ha!

Josh Leclair

sani station for water bottle refills has been out of order since appril 18 2021. this should be high priority considering covid and all ....

Adam Holik

Thank you very much Joe (Manager) for all your help. I really appreciated you coming up to customer service to make sure my return and purchase went well, even though you were short on staff. Kudos JOE!! I definitely will come back to your store because of you. ????

Emilie Howatt

Great store clean and helpful staff

Bob Hiebert

Most satisfying

James Hunt

Was told my purse looked too much like a backpack and I would have to leave it at customer service. I am not leaving all of my ID and car keys with a complete stranger. Asked to speak to the manager or get their head office phone number and was given the run around. If I could give zero stars I would.

Sandi Lecky

Worst Inventory control I have ever seen. The Garden hose, connects and and pretty much all garden Center area inventory is a big mess.

megan Mckenzie

Great location to shop, friendly staff.

Aaron Caranahan

Went to the Emerald Hills location to pick up a 4 pack of furnace filters. They were sold out of the ones on sale at Manning. This is very much the same as my usual store. Organized and clean. The young lady at till number 1 about 9:45 on November 1st wad very patient with me as I had forgotten my wallet in my car. She was very kind.

Ron Visser

Not the friendliest customer service folks I've met. Here's hoping you catch them in a happier moment.

brian sandford

Awesome customer service. We were on our way out of town and had to replace our vehicle battery last minute. They got us in right away and we were back on the road in less than 30 minutes. Very much appreciated!!

Kevin Heffernan

It's big building so expect a variety to select from

Stephen Sanders

This store has always represented good valve and a good selection of merchandise since my teens or the 1970s

Sal S.

Clean store. Helpful staff. Overall a nice experience

Luc Cassivi

Ok so i might be a little biased. I love canadian tire. They have a little of everything. I buy everything from kitchen items to vehicle parts.. to holiday decorations. This location is great as are the staff.

Loretta Carter

We were at the Emerald Hills Canadian Tire looking for a shopvac that was advertised on sale but the one that was beside the sale price tag was the wrong one. When we got to the check out there was some confusion but Robin who was on her break but passing by took the time to lead me to the correct vacuum and make sure it was the ‘as advertised’ one. Had she not intervened we probably would have left without a shopvac! Thanks again for your help Robin, as a customer I always appreciate when someone goes the extra mile, specially when they are on a break!

Chase Carter

Great lay out, keep stock on highly used items. One stop go to.

Brett Langworth

10/10. We had our 2014 Dodge Journey repaired there, and from start to finish, the whole Auto Service team were amazing. They were all so friendly, patient and very understanding. There were some major repairs (front end, steering rack, etc.) and they kept us informed every step of the way. My wife and I would like to give a special thanks to the manager Scott, who went the extra mile for us and made it as pleasant and stress free as possible. Thank you so much and keep up the great work!!

Peter C

Picked up an online order and they were very friendly and quick bringing out. Online ordering system is good.

Anita Morrison

Very helpful staff. Nice Store.

S Pope

Same old same old with CT. Online inventory said they have lots only to get there and they are completely out

Cory Batog

Always a decent place to shop for lots of different items.

Cliff S

Won’t be returning. Informed me my diaper bag wasn’t allowed and that it needed to be left at customer service. 5 month old twins and a 2 1/2 year old. I left and took my money elsewhere. Bag policy ????????????. You want to take my diapers and …

Mike M

A massive store with nearly everything you need, lots of parking, but it sure is hard to find an employee to assist you when you need help or have a question.

Tina Chrapko

I'd give this store a Zero if I could. 35 minutes of looking for someone who works in the Sporting goods department and seems there is no staff. Asked a young kid for help and he was only interested in hanging up kids coats. Horrible service, bought my ammunition and hunting licence elsewhere.

Chad Strohschein

Large open store. Not very crowded. Staff was helpful finding items

Randhir D

Big store with lots of choice and friendly service

Matt Neveu

Staff are really nice, And have amazing deals, the store has a nice layout and is easy to navigate

Jim Wright

Do not take your car here, I would give 0 stars if I could.

Rob

This Canadian tire was the cleanest and nicest Staff the sporting manager was soo helpful in many ways..thanks to him we shopped lots...

Shaun Wilde

Giant store. Great selection. Great prices. I appreciate the friendly staff.stock not blocking aisles. Floors and everything clean. ????????

Bill H

This is the best Canadian tire store I have ever been in. So roomy, and had all the things I was looking for. Convenient location.

Chris Bauer

A very close friend suffering from Cancer just got out of hospital FRM having more surgery. Her family finally got her gazebo built and all she has wanted to do this summer is play cards in their wth her family but she needed lights to b able to see in there. My hubby and I searched all over Sherwood Park- our last stop was at this C.T.( we started at the other end of SP ONLY because we live in that area).Spencer came to our rescue! He was very helpful in every way possible And we appreciate all the effort U went to help us!! Inadvertently Spencer, U helped put a smile on a Very Special friend/Mom and have given her family some VERY SPECIAL HAPPY MEMORIES!!! THANKYOU SOOO MUCH FOR GOING THE EXTRA MILE TAKING TIME TO MAKE THIS HAPPEN!!!

Suzy Q

Horrible service. And no cell service. I waited 15 minutes to have someone come and help after I talked to the manager. When they finally came to help I was informed that the parts I needed were in the back and they weren't willing to go get them. Do yourself a favor and go to the other Canadian Tire in Sherwood park.

ethan dussome

Has everything you need to fix any of the newer appliances a general item store for basic to some extreme house auto needs

Ron Graham

Absolute joke of a store. Have stopped in 3 times, never any staff on floor, never any cashiers working. No one knows anything about products or availability. Manager was dismissive and simply replied “ok, sure.” Obviously has no management skills, education or training. Turtle on a fence post

James Benjamin

Very clean. The isles are spacious. Parking was plentiful but that is to be expected during this crazy year. I was in for oil and some of the specialty oil was missing. Other than that is was a quick and easy trip

Rehta NA

I usually don't do reviews, but I was so impressed in customer service in automotive parts department. Young lady with glasses in that department help me out founded my light bulbs and few other thing in different areas.. She was wonderful.. I will be definitely coming back to your store...

Jonathan Fullerton

Everything in proper places... lots to see..

Rob van Halen

very nice young guy at parts desk . Helped answer questions and all that ... was working with a woman who was not so bright , I may add

Elmer Shewchuk

Just popped in to pick up some garbage bags.

George Ramsay

Horrible online order pickup experience Automotive department & order pick up department extremely unhelpful. Pathetic

Sarah T

I’m not sure what is going on with this store but the employees are pretty rude. I went in to buy some bags for my food sealer. I was walking out when a young man told me they were closed. I asked if I could ring them up and that I was done shopping. He said I couldn’t and that they were closed. I handed him the bags and walked out. The tills had a few people in line. That’s just one time. Too many experiences with rude employees so we are not shopping there again. Lowe’s is the opposite and has everything we need.

Sean Glasgow

Needed a specific Air fryer but Emerad Hills didn't have it but said their Vegreville store had 2. They contacted the mgr & he drive it to Sherwood Park within 2 hrs. Awesome service!!

Saint Joe

visited this store about 3 days ago to get a couple of automotive items. I was greeted with a smile by a tall blonde girl at self checkout and was helped with a smile the whole time I was there. on the way out she wished me a good rest of my day. amazing customer service from that cashier inperticular.

Paolo Aliazas

It's a nice new store. Not cramped. New speakers for music ambiance. I used a self checkout, seemed kind of familiar.

G Free

We reserved an out door play set and were told it would be here in two weeks..two weeks later we called and they said two more weeks...after two weeks we called and were told it was discontinued my wife asked to speak to the manager and while the call was connecting they hung up and would not return our call ...poor management and we missed out on another playset at a different location cause we were told we would be first to get one as soon as they showed and now we cannot find one...and dont give a 1 800 number to call find me a playset for the price we were promised

Leanne Findlay

It's an enormous store with lots of inventory of pretty much everything you could possibly need. As of April 5, 2021 they are one of the only places that seems to have quite an inventory of bikes in stock. The store is extremely clean and …

Stephane Couture

Great deals sometimes on tools! Bought a set if plyers for 75% off.

Mark Hinse

Very large store. Laid out nice. Clean. Cashiers very friendly.

Ciara M

The manager kicked out an anti-masker and now that person is spreading bad reviews about this store. If I find myself in this area I will specifically visit this Canadian tire to support it. Way to go!

bmr

Service was really good, in and out in under 5 min

Rick Rode

Waited about 40 minutes to get a product from a display case. Will avoid going here if I need help.

Angela Malo

Staff was super helpful with assisting me find everything I needed and were able to help me find what I needed quickly!

Catherine Wert

The employees here refused to let me enter without a face covering although I have a valid Dr’s note/exemption. They are a private business and this is their decision. It’s unfortunate some businesses are acting this way. Guess I’ll take the business for my fleet elsewhere.

Paul Raymond

Never any 12 Guage buckshot in stock. Ever

J Marshall

Staff is nice but service can be slow and don't bother phoning and trying to connect to a department because no one EVER answer the phones there.

Jared C.

Large store, also has vehicle repairs. Great setup for covid restrictions. Pretty well stocked. Staff are friendly and helpful. Lots of parking.

Taylor P.

Went for mattress bags and we were very confused as queen bags and twin/full bags were in 2 different spots in store so had to ask for help to find the twin/full matteress bags on Tool wall that was not marked or not in tools! ???? Made no sense that they were not together ???? Need more common sense organizing

Omar Usman

Be careful if you buy any hunting equipment here. I thought I was buying a clip for my rifle. Salesman sold me the wrong clip. Was not told that it was considered final sale and I could not return if it did not fit my rifle. Now I have a $70 clip that I will never use. Update: The Manager contacted me and i was able to exchange my rifle clip for the correct one. i am thankful it got resolved.

Jennifer Gano

Worst place in the world. Will not accept mask expeditions. They lost my large account. Will not shop there again. Will be making a human rights complaint against them.

Cindy S S

Clean store, helpful staff.

trev christ

Employee gave me wrong product within other products in the bag at customer service, now have to go back. Why is it that society has made it that you have to go twice to get it correct.

Mr. B

I can usually find what I'm looking for here. Huge selection of products. Garden center is great. Found some really good, end of the season, deals.

JAMES MACDONALD

The staff that helped me were very efficient

Shawn

Great new store lots of selection and staff are great. Big Sporting Goods area

Loreyn Martin

Clean, laid out well, no complaints.

Vicki Finlay

Was looking for cost effective solar lights. And i found good ones ,set of 10 LED kind for just approx $40. Which is cost effective with more quantities.

Tonkatoy 1989

New large store a lots of everything

Randal Willier

It is Canadian Tire. They sell a lot of products, most of which are average or slightly above average quality; nothing great. I often wish they would stop trying to be everything and become better at several things.

robert stephens

Well stocked, helpful staff and there wasn't a huge lineup.

Ucef Bioss

My wife needed help finding a item in the store and could not find anyone. When she did find a someone they demanded that she leave her wallet at the desk. She refused to answer any questions until my wife relinquish her wallet. We are loyal Sherwood Park shoppers and find it very frustrating to be treated in such a way! She was at the store on September 1st around 2:00 o'clock. Stephane Couture & Michelle Dion

Alexandra Lekkas

For a huge store it's amazing how much they don't have. I mean basics..

Brad Reid

Great costumer service! Shayla helped me find exactly what I needed. Definitely will be back

Wtogs Pedersen

Excruciatingly poor customer service. Poorly stocked and close too early on weekends for my busy schedule. Both Sherwood park stores are open until 10:00 pm.

Lowell Simpson

Picked up a new battery for the boat. Good.price. Helpful staff. No issues