Reviews of Riviera Plaza & Conference Centre (Fruit Store)

Verified Hotel Guest

The first thing we noticed was the disgusting smell in the lobby and hallways. We booked two nights and our room was fine for the price until the morning when we noticed that no water came out of the shower. We got switched to another room which was absolutely filthy. There was a pile of dirt in the corner, the drain in the shower was clogged, there was hair in the towels, and the carpets were extremely stained. We asked for a refund and slept in our car which beats staying in this nasty hotel any day. We should have taken the smell in the lobby as a warning to not stay the night.

Mark Salgado

This hotel was disgusting! It stunk in the lobby so bad, even through the mask that it almost made your eyes water. The employees should not have to work in that stink. The hotel was extremely dirty and the carpets throughout were filthy. The door to the roof was propped open during our whole weekend stay which is such a hazard if someone decided to go out on it and throw themselves off after seeing the state of the hotel. In a suite that sleeps six, they left two towels and 1 roll of toilet paper. The sliding glass door to the balcony did not lock and was so dirty that you could barely see out of it. This is the kind of hotel where u leave your shoes on in the room. Do not be fooled by the fancy looking website. The one positive....comfy beds.

I don't know how there can be any bad reviews. Very nice comfortable room and incredible price. Best room in town at less then half the price

Megan Bowden

Terrible hotel. Thief. Stayed for 20+ days. Caulking around tub came loose and water was sipping in. Told front desk, they moved us to a different room. Said 2-3 days. Took 5. Moved us back. Same thing happen 3 days after. And we told them once again, they ignore the problem. By the time we checked out. They charged us damage deposit for water tub damage and caulking. (It’s maintain eye). And said curtains were damage and blow dryer broken which was never used. And on top of that manager it’s never around. Took the deposit, 1 year ago and still waiting for reply. Check everything before spending the night. The chance they get to charge you they will.

Pool - closed, hot tub - closed, restaurant - closed, pub - closed. Breakfast consists of a brown bag with juice box, granola bar, cookies and canned fruit. Staff did not follow covid protocols and made it awkward for me to feel safe visiting family in the hospital. I ended up checking out a day early due to this and the lack of rest. Beds are incredibly hard and streets are noisy. Really disappointed, I expected so much more from their website.

Booked a room for 6 adults as it was publicize at the hotel.ca website and the Riviera Plaza hotel website but when we arrived, we found out that the beds ate only for 4 people. The receptionist dealt with us in a very rude way and refused to let us to talk to a manager. The room is dirty and the curtains were broken. The breakfast was a bag that has couple of cookies and the worst juice we ever had. The hotel send us a survey in Spanish although we are in Canada. Save your money and don't ruin your holiday by avoiding the Rievirra Plaza & Conference in Vernon, BC

A Wright

The hotel staff were super friendly, couldn't have asked for better service. The hotel itself is tired, the building seems to be at the end of its life or at least in need of major overhaul. I've stayed in many cost friendly hotels but I think this was the first I felt uncomfortable in. The room felt/was dirty and had a very undesirable smell, it smelled like some sort of deodorizer used to cover up bad smells but the two scents combined to create something worse. The room was pet friendly so perhaps the hotels non pet friendly units are in better shape but the room we stayed I'm was rough, I wouldn't stay there again. I rarely write reviews but this one made me want to warn potential future guests considering pet friendly room at this place.

Lanny Retired

The room I was in wasn’t awful but it wasn’t the best place I’ve stayed. The coffee pot was still dirty and the sprinkler had paper towel it( which is not safe or legal) the blinds were ripped there are holes/dents in the wall also the ceiling in the bathroom is peeling there was a trap door in the ceiling. There is also a door for a joining room which made me feel uneasy. I will not be staying here again Although the staff was very friendly.

Fairly large and quiet room.

Waleed Elmalawany

Sewage smell and 25 minute check in. As soon as we walked in my wife wanted to leave. The deodorizer smelled like public downtown washroom. Employees courteous but unless you own a pet don’t stay.

Craig Hayes

The worst room I’ve ever stayed in. There were stains on the carpet. The blinds were sticky and looked like a liquid was spilled on them and wasn’t cleaned off. There were dead bugs on the sliding door frame. The bed was dipped it needed replacing u cud see it bend if u got down the floor and looked under the bed. I dropped something and had to go under. The pillows were low quality felt used and needed replacing. The sheets like unclean. The vents were overly dirty. The standard rooms need an upgrade the walls and decorations looked a few decades old Not even vintage chic like ur grandmas artwork old. The lack of color in the room reminded me of a hospital room. The bagged breakfast they offer was a cookie, fruit cup, orange juice and a peanut butter granola bar with motts fruit gummies.

William Lin

Due to Covid there was no housekeeping at all and the included breakfast was a brown bag that had to be picked up from the front desk. Our room key would not unlock our door on 2 occasions in the afternoon and we had to go down from the 6th floor.

Sharon Pullar

Absolutely horrible. My girlfriend & I booked here after being deceived by some of the reviews & nice pictures on google. We were informed check in was at 3pm but upon arrival found out our room wasn’t quite ready yet we didn’t have a problem with that. The lady at the front desk gave us another room on the second floor but failed to inform us that the elevator did not go to the second floor as it was a wing of the hotel only accessed by stairs. We then asked to be changed rooms again because we had a lot of luggage to carry in & 4 flights of stairs would be incredibly inconvenient. We were then switched to a room on the fifth floor & we thought our problems were solved. Upon entering the room the air immediately smelled musky & stale which we could have overlooked if the carpet in the room hadn’t smelled of cigarettes. To further complicate things, upon entering the bathroom one of the lightbulbs was burnt out leaving only a faint illumination but still enough to clearly see the yellow stains around the circumference of the bath tub nicely paired with the family of moths camped out near the light & the clothing of a previous guest still hung on the bathroom door. It then became very clear that the room hadn’t been cleaned. We immediately called down to the front desk & asked to cancel our stay, while on hold I glanced down behind the night stand to find a pile of trash (gum, wrappers, & various other things). The lady at the front desk said she had informed the manager & he would call us soon. After 20 minutes we went down to speak to the manager as he still had not called us. The manager didn’t believe us at first & asked to check the room & after doing so offered us a refund. He refunded us a partial amount of the reservation & said we had to get the rest from Expedia. Upon contacting Expedia they informed us that the hotel said that we had stayed the entire duration & could not refund us. When we attempted to contact the hotel they avoided our calls saying they were too busy for refunds. Absolutely garbage customer service, garbage accommodations & if I could give negative stars there wouldnt be enough of them I could give to this hotel & their management.

ezra lee

Stayed here many times when it was the Village Green and it was a nice lower end place to stay but this hotel is absolutely terrible under the new management! Our room key wouldn't work, when we finally got in the room was very dirty, the heat and A/C was so noisy you couldn't sleep with it running, the bathroom was dirty, towels were questionable if they were properly cleaned, and the TV didn't work. All around it was a OK place to sleep but by no means good or anywhere near as good as this place should be or as good as it was in the past. Avoid this place if possible!

Christine Glogowski

Clean room, comfortable bed, great customer service from check in clerk, Dalton. He offerred to take our bags upstairs to our room, when Dalton realized my husband had bad knees he provided us a room on the main floor. Then checked us to make sure everything was okay and if we needed anything. We were very impressed with the customer service,and the lovely room we stayed in . Will definately stay at the Riviera again on our next visit to Vernon.

Extremely good value, very clean and the room had an excellent bathroom and a wonderful king bed with a really good mattress and pillows.