(Translated) Boss is very nice, but a little unsatisfactory cashier, business unskilled. The same cashier, a girl who spoke very softly, received the wrong bill three times (or because I happened to reconcile these three times, I really do n’t know what happened when I did n’t pay the bill). Two of them were because they did n’t know the dish, which caused them to pick the wrong dish, and they charged more, and one was because they did n’t know the price. I have no apology or embarrassment every time. The feeling is that "you (the customer) will get the money back. What apology is needed, I don't have the habit of apologizing." There was another time when I charged me more money. After the refund, I had to collect my original small ticket. The reason was that the boss told me to do this and it was used for reconciliation. I said, "Go and make a copy of the receipt. If the original order is given to you, how can I get it back if there is something wrong with the purchase?" The cashier said "No, this is a rule." I didn't agree, thinking "Why did you make a mistake, didn't even apologize, and asked me to give you a cash register, can you make a copy?" !! Then the cashier said no, and then asked me to sign the cash register for the refund. I was really furious, signed it, and added the words "poor attitude, don't apologize". When I turned around and left, I heard her "qie", and then the cash register started printing. It is estimated that she tore the cash register that I wrote bad reviews, and then reprinted a copy of the account for the boss. Although we did n’t make a lot of noise, but we were very helpless. It ’s been three times. Please be at ease. Other customers who have n’t told the cashier do n’t know how much money has been received wrongly, causing loss and trouble I wo n’t say sorry, it ’s really ...
(Original)
老板人很好,但是收银员有点差强人意,业务不熟练。同一个收银员,一个说话挺细声细气的女孩子,收错了我三次账单(还是因为我这3次正好有对账,真不知道其他没兑账单的时候有什么错误发生)。其中两次是因为不认识菜导致选错菜的品类,多收了钱,一次是因为不知道价格多收了钱。每次都没有道歉的甚至不好意思的意思,给人的感觉就是"给你(顾客)退钱就得了,还要什么道歉,本人没道歉的习惯"。还有一次又多收了我钱,退完款之后要把我原始的小票收回,理由是老板让这么做,要对账用。我说"你去复印一份收据吧,如果原始单给了你,如果其他买的东西有问题,我怎么找回来啊?!" 收银员就说"不行,这是规定"。我就不同意,心想"为什么你做错了,连个道歉都没有,还要求我把收银条给你,你复印一份不行吗"?!后来收银员说算了,然后让我在退款的收银条上签字。我实在气不过,签了字,然后又加上了"态度差,不道歉"的字样。在转身要走的时候,听见她 "qie"了一声,然后收银机开始打印了,估计她是把我写差评的那张收银条撕了,然后又重新打印了一份给老板对账。虽然我们没有什么大吵大闹,但是内心也挺无奈的,都3次了,上点儿心吧,其他没有对过收银条的顾客不知道多少被收错了钱,给人造成损失和麻烦,也不会说对不起,真是......