Reviews of Toronto Flower Co. (Fruit Store)

Marielle S

(Translated) I've ordered from France and I've been very satisfied with the result! I was looking for a lily of the valley bouquet and I only found it at Toronto Flowers Company. Holly was really listening to my requests and helping me to get what I wanted. To finish, it has been delivered on time. Thank you very much Holly! I have ordered from France, and am very satisfied with the result! I was looking for a lily of the valley bouquet and it was only at Toronto Flowers Company that I could find that. Holly was very attentive to my wishes and helped me to concretize my order in its details. Finally, the delivery was made on time. Thank you very much Holly! (Original) I've ordered from France and I've been very satisfied with the result! I was looking for a lily of the valley bouquet and I only find it at Toronto Flowers Company. Holly was really listening to my demands and helping me to get what I wanted. To finish, It has been delivered on time. Thank you very much Holly! J'ai commandé depuis la France, et suis très satisfaite du résultat! Je cherchais un bouquet de muguet et il n'y a qu'à Toronto Flowers Company que j'ai pu trouver cela. Holly a été très à l'écoute de mes souhaits et m'a bien aidée à concrétiser ma commande dans ses détails. Enfin, la livraison a été effectuée dans les temps. Merci beaucoup Holly!

Steven Price

I don’t usually take the time to write reviews however I feel I must after receiving the most beautiful flowers from Toronto Flower Co. Recently my father died and my friend called in at Toronto Flower Co to arrange for a bouquet to be sent to me. The staff there were so nice and helpful and very knowledgeable suggesting the best arrangement, taking into account my favourite flowers are yellow roses. I loved the bouquet I received from my friend she has no idea about flowers so was very grateful to this wonderful company.

Katie Bowyer

Not impressed. Paid for a premium upgrade bouquet, delivery was $20. paid almost $120. Received an email at 3:50 pm that they were out for delivery... showed up at 9:00 pm. I contacted them today to discuss the matter and they just apologized and nothing else. They even disconnected their chat without telling me. Honestly, lots of flower delivery services offer free delivery and great selections. Avoid my mistake... order from somewhere else.

FindingUFO YouTube

The problem with this company is that when you place a order on their website, you see the flowers being published so amazing and good looking "The Wauw! Feeling". Unfortunately, when it's delivered to door, it looks so cheap and standard. You guys are liars when it comes to delivering what the customer is actually ordered on the website as pictured. Never will order again from Flower Co. and will make a dispute on Paypal for a full refund.

William Kirkpatrick

A+

Sonia Chwalek

Overall great service, though some follow up calls were needed! I was able to get a special order of Lily of the Valley (out of season). When I had to change the delivery location last minute, they were very kind and able to accommodate it accordingly without hassel. The flowers arrived as described, and were in good condition! Big thanks to the employees!

Fatema Nazarali

This was the most horrible experience ever!!! I very rarely write a negative review and I wish I didn't even have to give a one star. The flowers were suppose to be delivered on mother's day, after a few times chatting I was reassured that that it would be. I made my mom wait up until 10:45pm and nothing was delivered. I couldn't even keep it a surprise because they were delayed in the delivery. It was delivered the next morning at 7am and as you can tell from the pictures the flower were wilted and 2 were broken. 1 was missing. I was utterly disappointed and embarrassed that this is what my mother received. Given Covid I couldn't visit visit my mom and wanted to surprise her with something beautiful and this is what they sent! It is so upsetting given the amount of money that was spent.

Janice Walker

My new favourite florist! Ordered 4 bouquets of flowers from Flower Co over the past few weeks, even on short notice every single time they have taken care of me, the flowers were fresh, and arrangements incorporated the exact colour palettes that I asked for... Finally some great old school customer service:)

Malik Chabou

Easy to use website, reliable delivery and BEAUTIFUL flowers! My new de facto flower delivery company in Toronto!

Marie D'Rozario

I had ordered the Deep Devotion bouquet to be delivered on 3rd January, after ascertaining the kind of roses that would be sent as well as the dimensions of the teddy bear that was part of the arrangement. The bouquet arrived on the correct day, but there was no teddy bear. The next day I called the owner and he professed surprise at the omission but assured me it would be delivered the very same day. To date, he has not kept his promise. Nor am I able to speak to him, as my call is immediately sent to the answering machine. The message I left has been ignored. I am very disappointed with this, as I had believed the positive reviews. I would definitely advise anyone thinking of ordering through this company, to avoid doing so.

Ryan Chong

I ordered flowers for Feb 14 guaranteed delivery, and they never arrived. I had to do a charge back on my credit card as this useless company wouldn't give me a refund. STAY AWAY FROM THIS COMPANY!!!

abigail stirling

My niece called to say thank you so much for the awesome flower arrangement she received on her birthday. She had never had flowers sent to her before and just loved the red roses and white carnations. I sent her the sweetheart bouquet which the whole family loved. Thank you again for the great service, beautiful flowers and for making me a hero again.

Ramit Sehgal

They have a good customer service. Earlier I gave them bad review but soon the manager got in touch with me and was courteous. They have been kind enough to re send the flowers on an occasion soon. This shows their effort towards regaining a lost customer- A mark of a good business. I would recommend this place. Would have given them 5 stars, but waiting to see how the flowers turn up on next the occasion. Thanks to Jackie-Manager for a nice service.

TORONJA SWIMWEAR

I placed an order for my best friend who lives in Canada, SHE LOVED THEM thank you so much for making it possible during the holidays! Best roses ever :) Thank you so much she is beyond happy.

Owen Hicks

Ordered a dozen roses and had them delivered to my partner's workplace. The roses were amazing and I was happy with every part of the service and speed of delivery. Will be ordering from Toronto Flower Company again.

John Madrigal

Great!!!!!!!!!!

Marina S.

I would give them a zero if I could. I have ordered from here twice. Each time the flowers arrived mostly dead with browning flower petals and lasted mere days (2) . Very expensive and terrible quality. DO NOT bother. So many other better services out there.

Kymara Gregoire

Beautiful flower arrangements are created here!

Jerry Ingram

Perfect!

Kevin R

Very sad day for one couple First Valentine’s day Together, another girlfriend is left flowerless. Had I ordered bouquet chocolates, teddy bear since January, 22 for delivery February 14 No Flowers No Bear No Chocolates No contact from anyone Now everyone is unhappy, these are moments I can't get back how you can fix this one? Try again next year? Thanks a lot

Kris Deslandes

Toronto Flower Company is a reliable and customer-pleasing online florist. I am still surprised by their fast shipping and the high quality of their flowers.

Chris B

Ordered an orchid for my partner on the Monday before Mother's Day, which ended up costing a little over $150. That same evening an emergency came up which meant I could no longer afford to spend that money, so I sent them an email to cancel the order. To be absolutely sure the cancellation went through, I called the next morning to confirm the cancellation - still several days before Mother's Day. I was told that there would be an admin fee of approx $15 (which seemed excessive but whatever), but that the order would be cancelled and I would be refunded. On the Friday, what should arrive but the orchid I had cancelled several days beforehand not just once but *twice*. In the week following, I have sent them 5 emails, left voicemail messages, called them countless times (they never answer), and have received no response whatsoever. Not even an acknowledgement that they have received any of my messages. I also have not received the refund that I DESPERATELY need. Avoid this company like the plague. EDIT: It gets better (by which I mean much worse)! So after numerous calls and emails, they finally emailed me saying they would process my refund (again) minus an admin fee (admin? What admin?). They then called me to offer me a 50% refund instead, along with some 'free' flowers (only they wouldn't really be free if they had cost me half of my refund), also asking me if I could please change this review to make it more favourable (sorry, what?). I refused and said I wanted the full refund that I had already been promised, and said they were welcome to collect the orchid - which I'd told them repeatedly I didn't want - at their convenience. A couple of weeks pass and still no refund. I send them an email to say that if I don't receive the refund I will be raising it with Visa. I get an apologetic email back saying that they will process my refund immediately and that I should be receiving the money back in 5 days. 5 days pass, then 10... you guessed it, no refund. Fed up with waiting and sending emails to the black hole that is their 'customer service' address I raised it with Visa as I said I would - they can have the fun of dealing with these clowns instead. I actually called the credit card company the other day as it had been about six weeks since I raised the claim. They informed me that Toronto Flowers had (surprise surprise) not bothered responding to them yet. Honestly, their level of incompetence is mind boggling.

Chris W.

Walked in and walked out with a stunning bouquet of flowers ????????

David Fair

Update - TFC immediately followed up on my issue and explained that it was a temporary issue with a service provider, they then proceeded to resolve the issue. Very happy with their level of service, and the flowers were absolutely gorgeous.

Debbie Fallows

Beautiful flower and a great service. I ordered from the UK and would highly recommend this company.

Crystal Reinhard

As of 10pm last night my order still hadn't been delivered. The order was placed in advance of the cut-off that they had advertised on social media - although their website still says they're accepting orders for Valentine's Day. Live chat hasn't been helpful - in fact the alleged 24/7 support is no longer available. If delivery wasn't going to be possible I should have been notified during one of my multiple follow ups. From what I've seen on other platforms, many people have experienced similar issues. I will be pursuing a refund and filing a compliant with the BBB.

Paul Howard Real Estate

It was nice to get customer service that cares. The selection is wonderful. The prices are very competitive. I found my flower shop!! And the delivery was punctual and smooth. Thanks guys!! PH

Samia M

I was looking for an online florist that could give me a beautiful bouquet within the same day, this company did not disappoint! I made the order and they had it ready less than an hour later, I was very pleased with their customer service and friendliness. It was my first time ordering but not my last, my sister was very happy with her bouquet. Thank you so much and can’t wait to order again from you !

Luca Gallo

Delivery was delayed, didnt arrive when expected. First and last time with this company. So inefficient. Competitors, with same price, do better, much better.

SITURA MARKETING

Beautiful flowers from a company that provides stellar service and selection.

Gloria Branigun

Roses are red and white in a beautiful composition with greens. Very fresh. In beautiful parchment. I am pleased that my boyfriend knows my taste. And buys flowers here.

Teebs Cola

Quality product and reliable service. The flowers arrived in amazing condition and were beautifully arranged. They were delivered promptly and everything was perfect down to the specified message on the card. Without a doubt, I will be purchasing my next arrangement from here.

Maha

UPDATE: I contacted their customer support on Friday and the last thing they said to me was the flowers looked dehydrated and implied that it was my fault even though I provided pictures and videos of how the flowers looked the moment I received them as well as them being in a vase of water. I would not recommend ordering from them if you are ordering internationally. I received a bouquet from another flower store which lasted a week where as these barely lasted a day I received a bouquet of flowers on June 2nd and was disappointed with the quality of flowers. They were ordered by family internationally for my graduation. Some of the flowers were wilting, the roses were discoloured and slightly yellow and all the sunflowers but one had no petals. I followed the instructions on the card to help revive the flowers. Today is the 3rd day and the flowers are dried up.

Mina Favar

Cooperative customer service!

Ammara Panchbhaya

They are very accommodating and prices are reasonable. I went early morning and they were able to provide me exactly the flowers I needed.

Casey Jones

Paid $60 for a dozen roses at 8:30am on Valentine's Day, along with another $45 in tacked on service charges for same-day delivery. In spite of this, the flowers did not arrive until 10PM that evening, well past any reasonable delivery time for such exorbitant service charges. When asked for a partial refund, I was told no. Don't give these jokers your money. Just go to a local flower shop in person and save yourself the headache.

Shef & Ben

Got absolutely gorgeous bouquets! Hands down best flower delivery company I’ve ordered from. Full arrangements, great prices and very quick delivery! Will never order from anyone else again.

Thierry Laflamme

These people are incredibly friendly and professional. I went there twice in the last year and, each time, left with a wonderful vanda orchid - more than happy about the service. If I wasn't living at the opposite side of the city, I would pay them a visit regularly, even for a coffee... :) Thanks for everything! You are the BEST!

Sahil Mehta

Had placed an online order which never got delivered! No acknowledgement to my email sent to ask why it didnt get delivered. Had to get a refund through Paypal. Thieves! Order number 62262

Jokim Michael

The flowers they deliver are great. Heard they lasted for about 2 weeks. Only complaint is that, it reached the recipient almost at the end of day. Would appreciate if they can deliver at a set time...

Sulamita Augusta

I liked very much. I made the purchase from Brazil, for delivery in Toronto. Everything happened as agreed. I recommend!

Barney Spencer

Got flowers from them for an event at our workspace the variety was awesome and delivery was prompt!

ABHAY

Great flowers and the service is amazing.

Dalwinder Singh-Basra

Great customer service. Hard to find dedicated staff like this anymore.

Roxy roxi

I love doing business with this company, they always deliver on time. I have already make a purchase for my husband secretly to send him some roses on his birthday, he is working in Toronto on a overseas contract.

WS

Great selection. Very happy with my choice.

Amanda Nelson

Ordered flowers for Mother's Day which should have been delivered five days ago. Spoke to them yesterday, and They were so sorry and promised the flowers would be delivered that day. They STILL have not delivered, but were pretty quick to take my money. I'm actually pretty angry. I will never, ever order flowers from these idiots again.

Jaime Colgan

I had ordered flowers for Mother's day and the order never arrived. We were told we would be reimbursed within 3-5 business days. 9 days later, no follow up, no refund. Despicable customer service.

Joaquim Grilo

I originally left a bad review due to shipping time and other issues, but was offered a solution by the company, Issue has been resolved.

Robert McKnight

Ordered some flowers for Mothers Day for my 90 year old Grandmother which was never delivered. I asked them to give me a call so that I could hopefully find out what happened and received no communication. I'm receiving a full refund and the reviews seem fairly positive however I did not have a great experience.

Moses Turner

Very friendly and helpful. A person took my order over the phone and the flowers were delivered within hours and my wife was absolutely amazed by what she had received. They lasted 3 weeks, expensive but worth every cent. I can highly recommend Toronto Flower Co

Jean Ferguson

Came away with a perfect assortment of beautiful flowers. Really was a perfect complementary gift for a baby shower. Color scheme, lusciousness and health A++++

Danny Maldonado

Flower Co was so helpful and accommodating for me ordering flowers late in the day to get delivered to a friend. Fantastic communication and support. Thank you.

Christopher Austin

This florist is underestimated and a true gem in Toronto! The staff are very friendly, hands-on and very experienced in helping you complete your personal flower choice. I have ordered many bouquets from Flower Co and have been very pleased each time with the unusual personal touch provided with each bouquet. Recently I ordered 2 corsages and I have to say the detail was amazing. The person on the phone was an absolute pleasure to talk to, right down to the detail of the exact shade of the debutantes dress colour. All debutants were very pleased and to the credit of Flower Co, their own corsage lasted the whole night long without a petal out of place!! If it is value for money you are looking for look no further - I would highly recommend this florist to anybody expecting a touch of class!!

renny groves

Always best quality flowers and on time delivery. I always prefer your delivery service and you never disappointed me. Thanx for such a great customer service and flower delivery service.

Ryan Anderson

I have placed several flower arrangement orders in the past year for family, friends and clients. Each order was delivered on time without a hitch and the recipients commented on how beautiful their arrangements were. The Flower Co. has been able to accommodate all my custom orders and their prices are great. I highly recommend this company for their amazing customer service, assortment of flowers and overall professionalism. I definitely will continue to use the Flower Co. for years to come.

Olivia G

I called it for the same day and was sure it would look for it be delivered on the day. Flowers were lovely and delivered by the afternoon. Highly recommend Toronto Flower Co.

Crystal Moffatt

After a rocky start, this company stepped up and corrected the mistake and delivered a stunning arrangement.

Hamsa Ponrasa

Highly recommend! Ordered flowers online, their website was easy to navigate as well as they had great selections. The delivery was made on time and the flower arrangement was gorgeous.

Raw Essentials

Yesterday was the third time this year that we ordered flowers from Flower Company. They never fail to please! Dionne was very courteous and helpful with our curb side pickup. My wife looks forward to drying the bouquets and keeping them as keepsakes! Thank you Flower Company for your brilliant arrangements!!!

Kathryn Simpkins

I had a wonderful experience with this company! I scheduled flowers to be delivered and it turned out that the recipients had already left town to attend a funeral. When I found out the flowers were not going to be received in time, they offered to send another arrangement at no charge as soon as the family arrived back in town. Very apologetic, very prompt with responses and resolution. Would absolutely recommend them to anyone needing to send flowers in this area!

niki niki

This is an updated review. Mr. Oleg the owner was kind enough to replace the flowers, and was sincerely apologetic. I came in today with my mother to see if there was anything they could do and they really turned it around for me even though it was extremely busy since it's Valentine's Day. I really appreciated the service I received and will definitely be purchasing flowers from this company since I've seen what potential they have. Thank you Oleg!!

Danesh Khan

Top of the line service, the people here work hard and go above and beyond to make your floral dreams come true. I highly recommend them

Gerry Lee

I've recently placed an order with the company back in December 2018 of last year for the first time and they provided me with an amazing lasting impression. They went out of their own way after the address I've provided to them first time no longer existed, then provided a secondary address. I was kept informed on the delivery progress and even contacted me back saying that the flowers were delivered. That's what I called service. Thank You!

Randy

After A bit of a miscommunication with my order, things were fixed and they smoothed everything out for me, I had given a negative review earlier, and due to the change of events and the way they handled this I feel I was a bit harsh earlier. Judging from other reviews issues like this don't happen often.

Bailey Miah

This rating is for the quality of the flowers which were stunning, they truly were. They lasted a while, looked gorgeous and smelt sensational! Customer service, on the other hand, was less than impressive, they were not picking up calls despite numerous attempts, I guess due to it being Valentine's. I am planning to use them again and would recommend Toronto Flower Co due to the quality of flowers.

Veronica Frances

I was very happy with the excellent customer service I received by the Toronto flower team. I had a small issue with the bouquet I received and a new, beautiful bouquet was sent to me the next day. The team were excellent and the flowers are of a wonderful quality.

Eric D'Cruze

Best Flower Company in Toronto

Jacob Klapacz

They offered me the refund I requested.

VarsMusfan

had a very poor experience with this company, definitely the worst flower company in Toronto, had a very special occasion, which they ruined ... to substitute roses with alstroemerias is as appalling as the service, thank you for the worst service in the world toronto flowers company

shelley Peters

Very disappointed with this company. Ordered Mother's Day flowers which never arrived. Have sent numerous emails and tried to call numerous times over the past three weeks and cannot even leave a voicemail. Have had to dispute this translation with my credit card company. Never received a return email or call. Don't waste your money with this company. Worst experience I have ever had in attempting an online purchase.

Jennifer Acosta

Nice set of roses for less than $ 30. They made the delivery at the exact hour that I indicated. They called me right after the delivery was made. Awesome service and beautiful flowers.

Nadeen Audisho

I WOULD GIVE THIS PLACE ZERO!!! THEY ARE INCREDIBLY RUDE AND HORRIBLE HORRIBLE SERVICE !!! THEY RUINED MOTHERS DAY FOR MY MOTHER ! SHE WAITED 2 HOURS OUTSIDE AFTER CLOSING THE PLACE SHE WAS IN AND THE FLOWERS WERE SUPPOSED TO BE DELIEVERED ON TIME I EVEN PAID EXTRA FOR IT !!!! THEY DID THIS TO ME 3 TIMES WHERE I HAD TO CALL TO CHECK ON MY ORDERS !!! FOR MY GRANDMA's FUNERAL IT WAS DELIVERED AT 10 PM !!!! NEVER USING THIER HORRIBLE SERVICES AGAIN. I HOPE NOBODY DOES!

Matthew R

Edit: I'm placing my edit at the top because it's worth seeing first. Someone from Flower Co. showed up at my house today and gave me a bouquet of roses and offered me the most sincerest of apologies ever. I live very far from where the company is located and for them to drive all the way, the better part of an hour considering when they got to my house, and apologize for the blunder that occurred at their company is truly amazing out of them. I work in the transportation industry myself so I understand the pains of using a contracted service during busy seasons and so I really appreciate the effort they went through. I've edited my review from a 1 to a 4 because I have still requested a refund multiple times from them but as it stands right now, my girlfriend and her family are ecstatic to have received flowers for their New Year's celebrations and I'm grateful for the effort that was placed into making amends. Original Review: I'm sure the other reviews have had good experiences on lower volume days but be careful ordering on Valentines day. I ordered flowers on February 2nd, anticipating the heavy orders that would be coming in, and was given a choice on when my flowers would arrive, the deadline being 4:30. It's currently 5:30 and my girlfriend's left the office and I'm 80 bucks out. Given how long it's been taking for customer support to get in touch with me, I'm starting to sincerely doubt I'll even get that refund.

Stephanie On

ABSOLUTELY HORRIBLE SERVICE. WE ORDERED THE FLOWERS TO COME FOR MY MOTHERS BIRTHDAY. THE FLOWERS CAME BROWNED AND WILTED.

Jesse Helfand

Didn't follow specific instructions

Cameron Harding

I ordered flowers for same day delivery on Valentine's day, which is obviously a busy day for florists. I paid a premium for Valentine's day delivery and same day delivery with the expectation that it would arrive later that day; however, the flowers did not arrive until mid afternoon the next day, without any calls or emails from Toronto Flower Company. I tried to call them but the no one answered the phone and their answering machine was full. I also sent several emails to their customer support email address, but so far none of them have been answered a week after the fact. I am leaving a two star rating because the flowers I received were exactly as described. I usually don't go out of my way to write bad reviews, but because I was ghosted by this company I hope this will at least get someone's attention. I'm sure that since their phone inbox is full, I'm probably not the only one having issues with their delivery. To top it off, I also didn't receive the promotional discount email with a coupon code for free delivery and paid the full delivery price ($20).

Muskaan Sharma

Best Flower Delivery in Toronto. I am in India and wanted to send a bouquet to my friend who lives in Toronto on her birthday and I approached Flower Company Toronto. Within a day my order was placed and delivered on time without any hassle. I recommend you to approach them for any kind of flower delivery services.

Peter Murmylo

I ordered Valentine's day flowers and paid extra for them to be delivered on Valentine's day. They arrived 4 days after Valentine's with no response back from the customer support team. Very poor experience, would not recommend and upon reading other reviews, this is common for them. Order at your own risk.

Mrs Mccalla

Ordered Mother’s Day flowers for my mom. It’s currently the day after Mother’s Day and the flowers have yet to arrive. Spoke with Maria last evening from customer support and was told the flowers will be delivered soon, they are running a little behind time. It’s now 1pm the next day and still no flowers. My sister has asked for a refund and no one has responded. Mother’s Day is a one day event. If you couldn’t support all the orders you were getting, you should have had a cut off period. You guys are greedy in my opinion. I’ll bet there are more people you guys disappointed yesterday and ruin the plans. Shame on you.

Jacob Stanley

I am thoroughly impressed with the service by Flower Co. I'm not based in Toronto but needed to order same-day delivery and decided to try this business due to the types of flower displays they had to offer. I was so pleased with their very quick response to my request and then super quick delivery. The ordering process was smooth and easy. Thank you.

Bill Dominguez

Awesome!!!

Jillian & Liam's Playground

Unreliable, stressful and disappointing experience I just had with this company. I was so excited ordering their Full of Love Bouquet more than a week before the Mother's Day. Little did I know it will cause me stress and disappointment for me and my wife. I followed up through email early in the morning as to the time of delivery, they could not answer, I followed up at noon time through chat twice, again no definite time was given. I called again at night time, still no definite time. Then it arrived at 10:30pm while the recipient is already fast asleep. And boy, the deviation from the sample online to what was delivered was glaring and concerning. Not really worth the money and stress. Stay away and do you business elsewhere.

Natalia Lopez Gonzalez

I just came to Canada a few weeks ago and my boyfriend sent me some flowers, those are the most beautiful flowers I have ever seen in my life. The delivery guy was super attentive, he called me to let me know I would receive a surprise. Thank you for this arrangement.

Melissa Reynolds

Amazing service they did...

Isaac Tobianah

Best company out there. Ordered this at 11 AM and it was delivered by 4 PM on the same day! The flowers were exceptional and top notch quality. They were even better than pictured on the website, which is a surprise compared to most online flower shops that tend to under-deliver. Would suggest this to anyone!

Alisa Kahvic

I have used that Flowers for this Christmas, Extremely happy to the attention to detail, I will only order my arrangements from you, not to mention the reasonable prices, thank you. FIVE STARS

Brian Stanley

Great service!!!

Neel Saraiya

Ordered a Bouquet one day before valentines day and I was told it will be guaranteed delivery on valentines instead the entire day went by and they have no phone number to call and their chat support keeps saying the same thing that it will be delivered even after midnight they keep saying it will be delivered the same day! This is the worst ever company I tried and wasted my money on! I have asked for a refund in full but no answer yet!

Bana Biri

I received these as a birthday gift and the photos speaks for themselves. You can tell from the stems that they are not fresh at all! I felt sorry for my sister as she wanted to make a surprise for me.

Alexandra P

Ordered flowers for mothers day. I looked online and chose what seemed like a beautiful arrangement and the specific flowers it had were great for whom I was sending it to. It was a busy day which is understandable because I had called back to ask something but had not heard back. Ok, fine. When my relative received her flowers they didn't even look close to what I had ordered. Paid 80 dollars for it and delivery and I feel cheated. I even sent an email explaining my experience and not a single person got back to me. This is the first time I ordered something and it's not the same. Even the colours and arrangements of type of flowers were not the same. Person on the phone initially was friendly though. That's why I gave it 2 stars. Update : still no response 3 months later from them. They shouldn't be in the business. I could've bought a better arrangement from WalMart.

Nadira Khan

Beautiful flowers, super fast delivery and fantastic customer service! I went with the designers choice so wasn't sure what to expect but they were beautiful! Thank you Toronto Flower Co. for making our experience with you so wonderful.

Fahad Ali

These Florists are exceptionally talented. Flower selection daily is step above anyone else and they provide you with live updates on delivery status. It doesn't get any better then the Flower Co. Thanks guy...

John Knapp

Wonderful customer service, they will go above and beyond to make you happy with your order! They go to great lengths to safeguard their reputation, and it shows in the quality of flowers they provide. Thanks guys!

David Moore

It was the day before Valentine's day. Been searching for a florist to place an order & most of the places have stopped accepting deliveries on 14th due to a large number of orders they've received. So I came across Flower Co & placed the order, I was little worried at the inception & sent a message to their FB page to get an update on the delivery. They were super fast & very professional the way that the inquiry was handled. Flowers were fresh & my fiancee liked the whole arrangement. Also, the person who came to deliver was supportive. Flower Co is the best place for all your flower arrangements & a reliable service provider too. Highly recommended :)

Jess B

I have selected a beautiful holiday flower bouquet for my Grandma to be delivered at her home. It arrived and she was so unbelievably happy! She hasn't had flowers delivered in possibly years. So it was nice to surprise her as we cannot see her this Christmas. Amazing job from the florists and the delivery!

Sander Trulle

Very helpful and beautifully arranged flowers. They went out of way to assist me in a complicated order. Definitely recommend, they have an amazing delivery system.

Iris H.

Flower Co. went above and beyond any florist I could find! My mother is in Ontario I’m in the states and yes I “almost” forgot Mother’s Day!! The staff were so helpful and very understanding not only did they take my order last minute but they promised me my mom would be truly impressed with my gift. When my mom called she was in tears of joy thank you all at Flower Co. for giving my mother a truly Wonderful Mother’s Day, your the BEST!!

Cecily Page

My grandmother was extremely happy with her birthday bouquet! I will definitely order flowers there for other special occasions.

Chantel Costa

3rd day and they are all wilted and some dead. Came super quickly, that’s sadly the only positive. We ordered fuller, but it’s not very full unless you count the 12 wrong colored leaf stems they added, which adds to an illusion of fullness. They are missing a species of flower I was looking forward to that was depicted on the website photo and list. The 12 leaf stems are a very dark plum purple, these leaves were not on the photo and the dark colour throws off the light bright colour scheme. If you’re going to add leaf stems please follow the colour scheme in general or at least the photo, sad to be disappointed. Oh and no plant food included!

Michael Henderson

Toronto Flower Co did a wonderful job for us for a special family occasion recently. The gentleman on the phone listened to our ideas, understood exactly what we wanted, and made helpful and thoughtful suggestions. The arrangements were beautiful and exceeded our expectations. His attention to detail and service was amazing. We can thoroughly recommend them and we'll be using them again!

Pamela Harris

I’ve been shopping here for flowers and arrangements for the past 6 years and have never been disappointed. The selection of flowers is incredible every single time, the staff are friendly, helpful and really know their stuff! Highly recommend Flower Co. Thank you all!

Kelly F

I've ordered from them multiple times and the service is incredible. They've always delivered amazing flowers and if I ever have a problem, they've corrected it right away. I'd give them 6 stars if it were possible. Spot on.

Sara Sepehri

Awesome customer service, beautiful flower bouquets, very helpful people, I requested a last minute change on my bouquet and they kindly did it for me. Highly recommend!

Swini

Absolutely terrible customer service. Extremely disappointed.

Robbie Regala

**Edit I moved it from a 1 star. I finally got a hold of someone on the 15th and told them to cancel the order and they stated that as per their policy I should receive the order and a partial credit, I told him I didn't want it now, they stated "well they're still flowers" to which I responded "for an occasion, which was yesterday" then told me they would cancel it and I should get a refund. Later that day I got an email notification stating that my order was out for delivery, so I called back and was told not to worry about it. 3 mins after that conversation someone showed up with flowers. I called back and they said I would get a refund none the less. The people I spoke to on the phone were disinterested and sounded insincere. I received a refund, they did try to state as per their policy only a partial credit would be applied, but I kept the PayPal dispute open and got the full amount. I won't be ordering from here again. ** Big let down for Vday. They have all of the contact information but no one contacted us, we sent multiple chat requests and then all of a sudden it was "offline" and we send emails and tried calling multiple time. Going to open a PayPal dispute

Louis Taylor

Flower Company is the loveliest Florists in Toronto! My partner got me the most beautiful bouquet I’ve ever got off from Flower company when he proposed me. He told me how the staff are so lovely and encouraging him. We really enjoyed Long lasting flowers, all the buds of lilies beautifully bloomed after few days, they were all different colours and smelled amazing! I visited there last week for getting a bouquet for my parents in law’s wedding anniversary. Staff were so kind and friendly. They made me such a beautiful bouquet with mix of autumn flowers and leaves. I also loved the occasional card they kindly attached with. Needless to say, my parents in law were delighted :) I will definitely go there again for any occasions or even buying flowers for home. Thank you, Flower Company

Nate G

I gave 3 stars because I ordered the flowers in the morning and they delivered the same day and the tracking feature. I ordered the flowers around 9:40am and the tracking said arrival will be 6-8pm. So my wife received them exactly 8pm. But I am not happy with the flowers. It wasn't the product I ordered. It wasn't close enough to look like the one in the website. Check out the pictures. My wife was happy though because of my intention. But next time I will stick with buying from the grocery store where I can see the products itself. Don't buy their greeting card. It looks very cheap.

Javier Ponce

Awful service... Never again requesting anything from them. I request a delivery for my gf birthday and it suppose to be a surprise but it wasn't because they had to call her to tell her to wait because they were running late after her work shift; this happen even after I called them 2 hours before asking about the delivery and that she would be ending her work day in 2 hours. So imagine someone on his birthday waiting after a long work day for a surprise that never arrived on time plus not leaving to celebrate her day with her family as he was planing to wait for 30 min after her work shift was done. I even ask in the specific request note section to deliver in the morning but I guess that just don't matter.

Tara Hasen

Toronto Flower Company is my favorite, I had few questions so i call to get some query before i make an order. I spoke with Nala, very friendly and she quickly understand what i wanted for my BF. Always very artistic and an enjoyable experience, cannot wait to see her expressions for this Valentines !

Sandra Larwill

My Mother's Day flowers are perfect, so fresh and beautiful. Love them!

Jamaican Taxi Tours 'Anthony'

Someone sent us flowers from this company, and they are so beautiful and fresh that I decided to rate this florist. You got yourself a new customer.

Latavia Morrison

Someone ordered flowers for my birthday, came a day late and seemed like they cut some flowers off of the bunch. I called during store hours and no one answered.

Gonza Bonzel

Great bouquet of flowers! The girl is delighted. Thank you.

Ben

BEWARE WHEN ORDERING FROM ABROAD. Bought flowers for a friend based in Toronto, thinking I'd be charged 36 english pounds. 52 was taken from my bank account. (A difference of 27 Canadian dollars when converted) Apparently when foreign purchases are made, they convert the payment to usd from Canadian dollars at a 1:1 ratio. So I was buying off their website at canadian dollar prices but they were charging me with us dollars. I.e. 20 canadian dollars on their website will cost you 20 usd. It's in their terms and conditions apparently. Who would possibly think that was even a thing!?!?!? No one would check the ts and cs for such a thing because you wouldnt think a company would have the brass neck to do that. It's like saying 'heyyyy our terms and conditions say we only deliver in October. You should have checked them before you ordered for july'. No one would check something so ridiculous. Scam.

Della Curry

Brilliant brilliant brilliant! Experienced and knowledgeable staff, very friendly and super reasonably priced! Came in last minute for an anniversary bouquet and ended up with a very happy partner.

Jill Summers

The selection is fantastic and the customer service was exceptional. They are competitively priced and the delivery was punctual. Satisfied repeat customer!

Leighton Walters

As a small business owner myself, I am never one to write negative reviews on another business, especially at the moment, but this was by far the most inept and completely incompetent florist I have ever ordered from. I have ordered flowers all over the world and never experience so much fraudulent, misleading and deeply disorganised operation. Firstly, it should be noted that the positive reviews of this business I am confident are fake. With companies being able to pay for positive reviews, these are clearly not real customers with real reviews. I echo the sentiments of the recent reviews reflecting a substandard and frankly illegal way to operate. Secondly, I ordered the first time with this company weeks in advance for our anniversary a month ago, they were so disorganised the order didn't send the order until 6pm expecting it to arrive at 9pm... it never arrived. They called asking if we received it? Weird. Instead of a refund, they only offered a store credit or to send the next day. It was sent the next day but was put in a substandard pot and not as pictured. I got the credit and wrote it off as hopefully a once off poor experience and gave Luis the benefit of the doubt. The flowers looked half fresh, half old... which I think they are sourcing old flowers from supermarkets or suppliers that are discounted and maybe repurposing into bouquets? No idea. Thirdly, for Valentines Day, I ordered 2 weeks in advance spending well over $100 on just one bunch of flowers, I was assured that there will be no errors this time and things will arrive in the morning. Come lunchtime, no email, no message, no call. I followed up on their "24/7 customer service chat". They had no idea what was going on and assured that it was on its way, gave a tracking link, that just showed it was "Pending" 3pm, I am on a cute Valentines date, hoping to be there to experience her joy when the flowers arrive. Still nothing. I lined up to chat again because no one was answering their phone. The chat said that the flowers are on their way and they have called the driver. Amazing. The link they previously sent for tracking was no longer working and it showed the order never existed. I began to get worried. 6pm, just before Valentines dinner... I am beginning to get discouraged because I was starting to think that they have lied again. I went onto google reviews to see the 1 stars flooding in due to the no shows and fraudulent promises. 10pm, after dinner, nothing. I begin investigating what has happened as it was promised to be in the car and on the way, the chat support became redundant, as soon as I asked for more info they went silent and never replied until I gave up. More 1 star reviews started flooding in. Midnight, I check the doorstep and still nothing. I went onto chat and they said "it may arrive tomorrow"... not good enough. The nail in the coffin for me was that their website was still advertising for valentines day deliveries AFTER valentines day was over. This goes to show that they never intended to honour their delivery schedule or promises. They are a poorly run, inept company that doesn't seem to have any clue on how to navigate the industry or any form of customer service resolution, other than "we will try sending it again tomorrow with an upgrade". The problem here is that if you're looking to have a special day be special because of flowers, a day late is a day too late. I am now pursuing a refund, which they insist is not part of their policy. They insist they delivered the next day, but have no records or photos of it. Nor did I agree to next day delivery. I will be reporting them to authorities because businesses like this shouldn't been making promises they can't keep. My gut is that their "24/7 support" is outsourced and this is an owner operator that is way out of their depth. The support is not 24/7, it turns off at midnight or when the outsourcing company is sick of complaints. Honestly, avoid at all costs, unless you like a gamble. I will not be going back and will be reporting them to local authorities.

Mikey Yasumura

I would have to admit the flowers didn't come as promptly as I would've liked, but the owner and customer service team over the phone worked swiftly to resolve the issue and provide me with the appropriate follow up process.

Natasha Gill

Flower Co did a great job for our June wedding. The sales rep we dealt with was really knowledgeable and made some great suggestions to decorate the venue we’d chosen, without at all being pushy. She and her team decorated the venue perfectly with pedestals, centrepieces, flower stands and tumbling ivy. They made venue-decorating quite stress-free!! Most of all, Flower Co managed to source some really exotic flowers we had requested - Singapore orchids. Our guests all commented on the stunning flowers. So, thank you, Toronto Flower Co for making our day even more perfect!

Cris Xoc

I've never ordered flowers before so I was looking around alot. This was the only place I found with excellent style and price range. The delivery was perfect. Thankyou so much.

Denise Price

Excellent customer service. Arranged the delivery over the phone and the flowers were delivered within 3 hours of making the order on the phone. Even late on a Saturday night. Thank you for all your efforts and help and for brightening up our friend's weekend. Thank you to the team at The Flower Company!

Norman Shifman

The bouquet of flowers for my birthday were stunning, fresh and fragrant. They were wrapped beautifully and they made my day. Frances Shifman

Kevin Beane

Absolutely the worst company I ever dealt with. Ordered Mothers Day flowers 9 days in advance. Specifically requested, them to be delivered the day before, or the morning of. 1:15 PM on Mother's Day, they still didn't arrive, Phone number not answered, Email response was see Terms and Conditions, Mother never got her flowers

Kian Bull

Always buy my fresh flowers from Toronto Flower Company. Hand down they have the best prices and quality! Love the roses so does the wife.

Steve-Lex Parkes-Qwan

BEEN THERE TWICE SO FAR AND PLACE GOES ABOVE AND BEYOND WITHIN REASONABLE PARAMETERS. VERY ACCOMMODATING AND PLEASANT STAFF WITH A HUGE HUGE INVENTORY AND KNOWLEDGE BASE. THANKS DION AND THE REST OF STAFF.

martina murray

I ordred some flowers for my home and it came same day.Very well packed and flowers are beautiful.I will order again,thanks.

Mandeep Sandhu

Amazing Service !

Cindy Law

I ordered online for next day delivery. Very pleased with the “florist’s choice” birthday bouquet arrangement and delivery service in Toronto. Highly recommend!

Laura Roman Yoga

Over the last year I always buy my flowers here. I also buy presents regularly for special occasions. the flowers are beautiful, long lasting and the delivery is always on time. I'm never disappointed, thank you Flowerco

Cassia Costa

I had read amazing reviews about this company and used them for Mother’s Day. Big mistake. I placed the order a week in advance to be delivered, got a bunch of Mother’s Day specials for various family members and had them scheduled to be delivered on Mother’s Day. It’s now 4:40 PM and I haven’t received them. Their phone numbers are re-routed to a Spanish call centre and the other is never answered so I emailed. I asked when I could expect the delivery and they said “sometime after noon”. I replied more specifically asking for a time frame and they said they can’t offer that kind of information. What kind of delivery service can’t track their drivers or know when the cut off time for deliveries are?? Waste of my time, money and efforts. Never EVER using this company or referring them again. I know it’s busy this time of year, I get that, but to not even be able to give me a window of time or a “the latest you’ll receive them...”, that’s ridiculous

JeZan Kim

I ordered flower for my friends birthday, and it was a good choice choosing toronto flower company. the flowers were arranged beautiful and was fresh. when i called in store for detail, they were really kind, and they did exactly what i wanted to send my friend. also flower stayed so long that my friend is so happy about it. thank you for the beautiful flowers, and i recommend this shop for people out there looking for great flower shop.

Tyler Martin

VERY PROFESSIONAL. After dealing with a number of hit-and-miss florists in Toronto over the years, I was recommended to the Toronto Flower Co. I have used them a few times and have received numerous orders from them. We have always been really impressed with the presentation as well as the types of flowers the carry. This Mother's Day was no different, amazing flowers promptly delivered. They have high standards and I wouldn't hesitate to recommend them.

Susie

Ordered flowers for my mother for Mother's Day... still waiting for them to arrive. Almost two days late... I called the them MULTIPLE TIMES, no answer, emails have been ignored. I want my money back. Update: Only one email, never heard back as they "Sort out my issue" although they told me my flowers were delivered.

Greg McManus

A very poor experience! I ordered a bouquet for Mother's Day and paid extra to have up-sized. The flowers arrived already wilting with brown edges and the bouquet was quite small, despite paying to have it supersized. My subsequent customer service experience was even worse. I sent a picture to Luis along with my order number. He responded with, "the picture on the website looks very similar to the arrangement that you received... spray the roses with water at least twice a day and they will live longer." The fact that the bouquet looks the same as their picture is my issue. I paid to have it made larger. Spritzing them regularly hardly addresses that they were already browning when they arrived. I recommending that flower purchasers avoid these bad business practices and use one of their many competitors.

Lauren Hansen

Ordering was extremely easy. I needed a last minute delivery for an unexpected event. Upon contact I was able to proceed with my order and the flowers were delivered within a couple of hours. Absolutely beautiful and recipient over the moon. Thanks Toronto Flower...

Y. Kim

Would not trust them to deliver on time. Can't be paying triple the price for flowers to deliver on Valentine's Day, for it to be delivered the next day. Nobody is paying triple the cost of common flowers if it's not delivered on the day that makes flowers cost triple the value. Total scam.

Johan Brumby

I’m in charge of all the logistics on my company to send gifts to our customers so I reach this company to give flowers a chance this time. I had to ordered 15 gifts for Valentine’s day and I was surprised with the good quality. Additionally, they gave me a great discount and all customers commented about the nice flowers. Good job Flower Co. Definitely coming back!

Declan Tucker

Thank you so much Flower Co, my wife was so thrilled with the quality and presentation of the flowers you delivered yesterday... love your work!... The whole process from order to delivery was a breeze definitely use your services again A++

Joan Liu

OMG,i love their flower so much.a great gift.

Dana Waters

I was in need of a last minute order and they had no problem coming though for me. The flowers were beautiful and arrived on time to the destination. They provide good quality customer service and I will definitely be ordering from them again in the future.

Vic Kalchev

The flowers arrived with wilted tips and some blossoms missing. The cellophane they were wrapped with was jagged, which showed lack of professionalism and care. Deeply disappointed with their service and will not order again.

Rachel Powell-Jones

Outstanding service. I ordered some flowers from them and then realised that my friend was actually on holiday! Turns out they sent out a second bouquet for when she had arrived so she turned up to her home with two bunches of flowers! I don't know many companies who would accommodate this. A fantastic service and beautiful flowers.

Michelle R. Swinson

Living in New York and planning a wedding in Toronto was not easy. I made tough decision after reading online reviews and looking at photos of wedding flowers from at least 10 different florists in the area. I was more than pleased with the beautiful wedding bouquets. Toronto Flower Company made my wedding day as beautiful as we had dreamed. I highly recommend as your wedding florist or for your special event. Thank you!

Ben Rowland

I've ordered through Flowers Co a few times and it's been smooth sailing all the way. They deliver promptly and the arrangements are phenomenal, often better than the pictures on their website. I ordered some surprise flowers for my wife on Valentines Day and the arrangement exceeded my expectations. Highly recommended.

Robert Smith

I ordered an arrangement for our anniversary from the Toronto Flower Company based on an image on their website. The flowers that arrived were quite beautiful, and my wife was very pleased.

cary jordan

My girlfriend said it was the most beautiful gift she ever received. Seems like a great business and I hope they keep it up, thank you Toronto Flowers. order 23084

Mekaila Frajman

I have been a customer for over a year and the customer service they provide is excellent. Flowers are beautiful and long lasting and they have very unique designs. They are very responsive and it seems like they really care about their customers!

Rosa Freeman

I was so happy to find this site with easy ordering process and great prices. The flowers were beautiful! We will definitely be using you again in the future. Thank you for making this special day perfect!!!

Guilherme Moreira

never got my order

Hilary Danozik

Flowers super! I am delighted!

Eugeniu Munteanu

awful service!!! don't order anything here!!! what was offered for $39 with no fees (1st picture) and what was delivered (2nd picture)

Romina Mollo

Excellent service!

Noredia Obasuyi

Smh! Delivery is terrible, customer service is horrible. 3 days after and nobody can tell me exactly where the order is.

D Mesih

My friend received bouquet of pink roses on july 22. They were over bloomed and one rose fell apart. Now we recieved a reply and thank you hope to see a new bouquet. Recieved new bouquet excellent service .

Ren Cherlet

I ordered my arrangement a week and a half before Mother's Day and it wasn't delivered until 4 days after Mother's day. When I called they said they had some issue with their system. I asked for a refund for my flowers and they said they would only give me half. 4 DAYS LATE! My mother never got the flowers that I sent her on Mother's day and they made me pay for it. Bad customer service.

Gloria Gordon

I needed some flowers for a wedding that was going to be held in my home, but I didn't have much time to go and buy them. I had never used the services of Florist Online before, so I decided to give them a try. As it turned out, their prices were quite reasonable and after reading all the positive customer reviews on the website, I decided to place an order with them. The delivery man brought me my flowers on time and they looked very beautiful!

Michelle Macpherson

Longest lasting, most beautiful bouquet.

Jacqui de Padoin Goodman

Valentine's Day flowers that never came! I called a dozen times yesterday and was told that the flowers were 'on the way'. Waited until midnight as well. Nothing. No call no text no flowers. It's now 5pm on Feb 15th and still nothing. The customer service line keeps lying saying that they're coming. Caused me to worry all day and an argument with my long-distance partner. Awful experience. Just found out that they also delivered my birthday flowers which came last year at nearly midnight and they just left them in the snow to die outside without informing me. Horrible company. When you're dealing with important occasions for people you must act responsibly, and with care. Flower Co failed to do so.

Vincenzo Spennato

Great flower shop, they went above and beyond to make everything perfect, will definitely continue to use flower Co in the future.

Benny Lin

Guys legit the worse flower store I ever bought picture are difference missing item and charge something like this for 60

Shannon Blakely

The quality is horrible and the customer service did nothing to retain me as a customer. We, my husband and I, paid 121$ for upgraded balloons, bear, and “add on flowers”. We only received 6 balloons, a 6 inch bear and no flowers. The balloon was weighted down by a soggy and wet flower sponge too. After spending 30+ minutes with customer service (originally claiming I didn’t order flowers but it is on my invoice) they apologized for their error and only offered to refund the flowers. I say “only” as they clearly messed up the entire order and won’t take responsibility for it.

Kids Dolls Lovers

I purchased flowers this Valentine's for my wife and she really liked them! Delivery service was prompt and I'm planning to use them in the future.

Jude Fraser

Great.....

Vicky Tsai

Got flowers for Mother's Day. Arrived on time, had big pink roses. It was not as full (less flowers than shown in picture), had a lot of green fillers and the flowers were different. Other than that it looked nice overall but definitely not $100 worth. The online live customer service was fantastic, quick to answer my questions. However, I would not buy from this place again.

ben bernard

The arrangements that come from Toronto Flower Company are just that!!! MAGICAL .. all the time .. every time!!!!!! Real Creative gift of flowers a 'real message', and might I add, I have already place my order for Valentine's after after using services numerous times in the past

Letticia Chia

Edited to add: I actually contacted the shop via email as in the owners response. Still fail to get a reply, please note that the owner response is likely just to give the pretense they care to future customers. Do not buy into it. Received flowers from this place as a present and while I loved the sentimentality of the gift and that I was being thought of, I was disappointed with the flowers. I received a bouquet of roses in a vase, and many of the roses were already wilting. They were browning rapidly on all sides. Mind you I received these before 12pm so I'm not sure how long they were waiting to be transported. The flowers came in a vase so I wouldn't have to put them myself into one. The leaves were already drooping and the flowers were not evenly placed. It makes me feel like an amateur did this. For the price, this was utterly disappointing. I would just steer clear of this place if you're looking for a place to get flowers. Please spend your money else where.

Michael Rychlewski

Best flowers in the city.

Joanna Peplak

The flowers I purchased for my mother's birthday from Toronto Flower Company were absolutely exquisite. The arrangement was well balanced, the colours complemented each other well, and the flowers were fresh as can get. I will definitely be ordering from this company in the future!

Braden Mcelwaine

I got my flowers on the day I requested unfortunately they showed up missing the baby's breath I had payed extra for and despite following all directions my $200 roses were dead in 3 days

Robert Hansen

Thoughtful advise!!

Aaron Paul

I got flowers for my Mom and the flowers that they delivered made my Mom soooo happy. I will ONLY order flowers from the Toronto Flower Co.

Annie Parker

Brilliant Flowers and exceptional service. Ordered flowers online and specified a certain flower called Peonies that I needed for my daughter's Birthday. I was told they were not in season and got a call 40 minutes later to be told Flower Co. has sourced the Peonies from overseas with one of there suppliers. I can't thank you enough for such an extraordinary service and stunning flowers. I will always be using Flower Co. from now on for spectacular flowers.

Anna Z

I was the person who received a floral arrangement from Toronto Flower Co. Firstly, the delivery did not arrive by 4:30PM as their site states. Secondly, flowers were not fresh AT ALL. Thirdly, horrible customer service as they don't respond. When I recieved my arrangement, some florals were dry already, some roses broken and the water looked days old. It's a big disappointment! After 24 hours the arrangement was good for nothing. To top it off no one cares to respond to you. Definitely, 110% would not recommend this place!

Brittany St. Clair

Great service! My order had a mistake, but they were quick to respond and give me a full refund.

Amber Lake

Very pleased with their service. I will definitely order my flowers with them again.

Adam Williams

After an initial misunderstanding this company cleared this up and went out of their way to rectify the issue.

irina burgos

I RECOMMEND TORONTO FLOWERS IF YOU WANT THE MOST BEAUTIFUL BQTS AND ALSO PROVIDES A GREAT SERVICE ????

Mirek H.

A stunning bouquet arrived. Today, seven days later, the flowers (minus the lilac, which droops quickly) still look great. I've had flowers from other high end florists in the past, and they have drooped by day three or four. These guys are in a different league.

Emi Ava

amazing service.

Dianne Moore

Hi, I am from Nova Scotia and was visiting your beautiful city last week, my trip coincided with my 30th birthday and the last thing I expected was a surprise, however my husband did his research and sent me flowers to my hotel from home. I can't describe how happy it made me and the flowers were spectacular. it was an arrangement of roses in a heart shaped vase and it was lovely! Thank you so much to the person who delivered this arrangement to me, she was very kind as I am sure everyone in your company is.

turtletrousers

Great customer service. The recipient of my order ended up not going to work on the day of delivery and they re-routed to her home (quite a distance away) 3 hours after I got notification that the flowers were being prepared. I had no expectation that they should do this, but it was seamless. Highly recommended.

Darren Joblonkay

Absolutely atrocious customer service and support. Spent nearly $200.00 to have flowers delivered to my girlfriends business yesterday and the driver contacted her to tell her that they simply would not be delivered! If your company decides to outsource to contractors then that is your obligation to ensure that those contractors perform their job. When I attempt to follow up with the company through their live chat support system I consistently sit in queue before the chat is closed without anyone speaking to me. Furthermore, I tried contacting them by email, which has gone unreturned AND I tried calling them, but there voicemail is full, so I cannot leave a message. This company has absolutely no accountability. Do I have to take time out of my day and drive directly to the warehouse to have my issue resolved? Please, do not use this company for flowers. Just awful. Edit: To their credit, the Flower Co. did eventually refund my order in full. However, it took me several hours to connect with a customer service representative over the online system (I tried calling the company directly several times, but each time was forwarded to a voicemail that was full). The representative I spoke with, at first only offered to refund me half of the price, directing me to their written policy on their website. However, as I made clear to the representative, as per their online requirements I attempted to call to verify delivery, however I received no response and I could not leave a voicemail as it was full. Since I made reasonable efforts to follow their guidelines, I informed the representative that they were required to refund me in full, or, alternatively I could contact VISA and have the payment charged back since I had not (two days later) received anything from the company. I understand the frustration associated with contracting out work, however, it bothers me that the Flower Co. remains reluctant to acknowledge their own failures, and would rather pass the blame onto the individuals that they contracted out. As soon as a problem was realized, the company should have sent out an email alerting customers of the issue, apologized, and issued a full refund. The Flower Co. was then entitled to pursue economic damages for breach of contract from their contractors who did not fulfill their obligations.

zecacosta

Flowers were beautiful and delivered on time!

wanda mckinnon

THE FRUIT BASKET WAS VERY NICE.WANDA.

Hilary C

I've ordered from you several times and the flowers and the ordering are always excellent!

Anisa Artemieva

I made a mistake in putting in the delivery address and didn't realize until I got a notification that the flowers would be delivered in a few minutes. Fortunately, I called customer service and they helped me change the delivery address at the last minute. The flowers arrived a little later than expected but I appreciate the effort to deliver them the same day despite my mistake.

Jeremy Pacatte

Their flowers are beautiful!!! This has been one of my favorite online shops for ordering flowers for years. They provide excellent customer service and this review is long overdue, I have placed over 30 orders with them, and not once was I disappointed. Any questions or issues I had were always resolved quickly, and the quality of flowers is absolutely superb!!! Highly recommended!!!

Kiarash Mohajer

This place deserves 0 stars. I ordered overpriced roses for my wife for Valentine's Day, which never showed up. When we tried contacting them, their voicemail was full, and emails were bouncing back. When we finally got through to them via phone call, they promised a full refund. It has been about a week, and I have only received half the amount paid. I am currently trying to get the full amount back. Absolutely despicable.

Deborah Wagner

I just received some beautiful flowers from my grandson who is in Mexico, thank you very much for the nice surprise. Considering that I am an older woman I don't expect gifts from many people and it is nice to know that my family remembers me even if we are far away. I will recommend your service to my friends and family because you were very patient during the delivery. Thank you very much for your good work and for delivering my grandson’s gift.

Ajaz Hussain

Do not order from this place. They can't handle the business and send your delivery the day after. I waited all day and night. But nothing. I'm still waiting for my refund.

Patricia Alfonso

What a wonderful experience shopping at Flower Co. The staff is lovely and extremely helpful. Liz helped my mother place her first order online, not only the happiness of sending flowers but also being able to make her first online purchase by herself. She was very happy with the beautiful flowers her friend received and your outstanding service. This review is on her behalf

Andrea Kovarcsik

Sent a sympathy orchid to a family friend and they absolutely loved it. The orchid is so beautiful! My experience with the Flower Co. support was superb as well. Luis was so helpful and polite throughout our email exchanges!

zara chaudhri

My husband sent me flowers for my 30th birthday and after spending $350 on the arrangements I received burnt flower peddles. Customer service rep claimed it was the type of flower but we know what fresh flowers look like. These definitely weren't fresh!

Michael Beams

I am well aware that mistakes happen and this guys delivered an incorrect rose color for my girlfriend and I was pretty upset. The fact that they immediately acknowledge the issue and fixed it, shows me they are responsible and they care about their customers. I am glad they took the time to reply to me and show how much they care about the mistake motivated me to care about them and let them know I am happy to used them in the future. Thank you for caring about your customers opinion and time.

Kev

Well they delivered the flowers but wasn't the one I purchased...UPDATE Feb 27..I appreciate the fact that they went out their way to contact me. I was offered compensation. Customer service is key, and it was shown very well. Thank you!!

Kannan Venkatesan

My sister in law (living in the UAE) had sent flowers for my wife's birthday through flowercompany.ca - I cannot imagine they can still be in business after delivering the flowers in such a horrible state. Sister in law will be very upset if we share this with her. Hence ensuring to write the review so anyone trying to use them knows first hand that we did get the flowers on her birthday but was in a terrible state! WILL NOT RECOMMEND this place!

Maher Abduselam

TRUST ME.. go somewhere else. Anywhere else. These reviews are fake. Terrible flowers even worse customer service.

Matthew Reid

I live in a house a bit hidden, I hope I have not caused problems to your drivers by finding my address. They were kind enough to call me before delivering to ask for directions so it was easier. As for the flowers they were amazing and had a delicious scent. 100% recommended when you want to send a very special gift to your loved ones.

Debbie Rietta

thank you for the beautiful arrangement that was made for my zia' s funeral we will always keep "flower co " in mind and will recommend you as being an excellent company to have for all are occasions when we need flowers .... thanks again Debbie and Sam Rietta

Marshall Robbins

These guys rock!! Excellent service, communications and selection taste. I have used Flower Co twice for flowers for a friend.. both online orders from America and both were delivered promptly and with great satisfaction. Brighten someone's day, send them flowers from Flower Co.

Samantha Lima

Very beautiful selection and variety of flowers along with great customer service.

Sofiya Korus

Fantastic service and the most beautiful flowers!! I ordered flowers for my mother from this company and had a great experience! Order arrived on time and the bouquet was outstanding! Thank you!!

Connor Fischer

Ordered flowers, came late and wilted. Sent email, no reply. Called store, was asked if credit or replacement would be acceptable I said no. Was offered full refund in 3-5 days. 2 weeks later on the phone again, with different employee, says no refund is available said they emailed me to tell me that this was never possible. Never received that email... Employee goes onto say the delivery was within their terms of service, the latest their service listed delivery was 7pm, my order was completed at 10pm wilted from the cold, what was the delivery fee for? I would have said forget it if they had told me the order would arrive dead and wake up the whole house. Store credit doesn't mean anything when your store won't fulfill it within your own service hours. Even email replies come weeks late at a time. Would avoid in favor of Floweriest who fulfills order and doesn't lie. Didn't think to ask for names of who I was speaking with, if you disregard what I've written get everything in writing and still choose to deal with this company I would recommend asking for all issued promises in an email (good luck with getting that in the same month though!)

Edward Matthew

Great service! Loved the bouquet I ordered for my wife. Flowers were beautiful and colorful.

jiyoun kim

I have used their service a couple of times for the company that i work for. There is nothing that I could be unhappy about their service and products. Just for $100 worth planter, they replaced the plants a few times until we find the best one. Truly impressed!!! It was esthetically pleasant, suits the store environment and the best price!

Andrew G

Ordered the birthday cake flowers for my mother the other day, she loves them so much. Great quality, great service, and great selection

Nicole G. Killer

I wanted to surprise my best friend who just got her permanent residence after a lot of hard work and the best option I found were some beautiful orchids in the Flower Co. website. I made the purchase online and they arrived the next day as planned. Thank you very much!

Mel

I wish there was an option for ZERO stars. I sent my mother flowers from this company that were ordered two weeks before Mother’s Day. I phoned in the afternoon to see when they would be delivered and was told around 6PM. At 6PM there was no delivery. Called again only to be told they couldn’t give me a time for delivery or an estimate and had no idea when she would receive them. So disappointing as it’s after 8PM on Mother’s Day and still no delivery for her. Order from somewhere local that can guarantee your order arrives at a decent time on Mother’s Day. Still no flowers at 9PM, can’t tell me anything about where the delivery truck is or when they will get there. UPDATE: 10:30pm and STILL NO DELIVERY UPDATE: order was delivered.. TO THE WRONG HOUSE at 11PM. So much for flowers for my mom on Mother’s Day. Never received flowers at all. ****WARNING DO NOT EVER WASTE YOUR MONEY ON THIS COMPANY ****

Marlon Tausa

Lovely flowers :) thanks!

Edwin Cudjoe

I used Flower Co. for my wedding and it was honestly the most wonderful experience. The team were so easy to work with, were friendly, responsive, listened to my ideas and had many more incredible ideas themselves.

Valeriia Iushmanova

We placed an order for International Women's Day (March 8th). It is now March 10th and it is nowhere to be found. We have tried reaching out multiple times, and operators promised to prioritize the order and send it out first thing in the morning. Nothing was actually done. I have asked for a refund and can't even imagine, how long will that take. Not once we got a call or email about the delay or to confirm the delivery. They just never showed up! Avoid at all costs if you don't want to ruin such a beautiful experience as sending someone flowers. Extremely disappointed, I've never had this bad service with other floral shops. *a reply to your comment below: Neither the recipient, not the sender got a call or email once you realized that address was incomplete. You decided to simply ignore the order. When we contacted you about the order ourselves, the operator assured us that the order is going to be delivered next day IN THE MORNING. We did not get the order next day and reached our again at 8pm, at which point they said the the driver is leaving with the order. I am not going to wait till midnight for flowers that were suppose to be delivered in the morning. And now, after we asked for a refund you are saying that we will get the order?! Good luck.

mourice young

went to the shop and meet a lovely lady Dion who was very helpful. She showed me the flowers that was in stock and explained to me right away that cause of the time of the season some flowers would change. Once I told her my budget and how many centre pieces I needed she was able to help. On our big day Sept 11, 2021 our centre pieces was BEAUTIFUL...

Harneet Singh

I received beautiful lilac colour roses from Toronto Flower Company. Delivery is on time and flowers are fresh

Cheryl Walker

What was delivered by this company was nothing like I ordered. It grieves me to give them even one star. I was embarrassed and humiliated by them. The arrangement looks like it was done by a hungover high schooler.

Terence T

Horrible experience, almost nightmare like: - AVOID IF YOU WANT TO BE DELIVERED AT A REASONABLE TIME. THEY WILL DELIVER FLOWERS AT MIDNIGHT WHEN YOU WANT THEM DELIVERED IN THE NOON AFTERNOON TIME. - FLOWER QUALITY IS HORRIBLE, EVERYTHING IS WILTED AND OLD. LOOKS VERY UNPROFESSIONAL

Jason Liddell

We wanted to surprise a couple of friends on their visit to Toronto and we sent flowers to their hotel. I forgot to put the room number and The Flower Co reached out to me and helped me during the whole process of finding out the room. They were very helpful and that deserves 5 stars.

Falsi Trivedi

Best flowers, best service, best people????

Maddison Brown

They have done 4 beautiful arrangements for me and them are always professional, courteous and give me options, always resulting in a beautiful product for a fair price. Definitely will use their services again. So nice to have this business in town.

Cathy Ruggieri-Davidson

My sister-in-law’s father had just died so my siblings and I decided to send a live plant rather than the standard floral arrangements. Knowing that she loved orchids, I set out to order that for her as a keepsake. After browsing through many websites and being disappointed by the many not so lovey containers most featured, I then viewed the Toronto Flower Co.’s offering and was impressed. I ordered the White Double Spike Orchid Planter. It was lovely as shown, but I opted to go for the Premium choice. I decided to call the shop to assure myself that the planter would indeed be really lovely. I spoke with Jenny. This wonderful lady was so very professional, kind and immensely reassuring that the planter would not only be beautiful, but would also be delivered on time. The planter they delivered was truly outstanding, exceeding my expectations and thrilling my sister-in-law. This is the first time reviewing anything online, but I felt compelled to do so because of the outstanding experience that Jenny and the Toronto Flower Co provided me with. Thank you!

carlos mandosa

I just ordered flowers for my wife her birthday falls a day before mothers day so traditionally I always order her flowers our usual florist has moved I decided to try flower co , happy I did the prices were very reasonable customer support was great they got my order down perfect and flowers arrived right on time 5 stars***** thanks.

Lenore Padro

I ordered the mixed colour rose bouquet for delivery on February 17th. They arrived shortly after 7:00 pm, packaged very nicely in a clear vase. Unfortunately, most of the roses in the bouquet were not fresh. I contacted them via e-mail and they offered to re-deliver on another day. They arrived and were in much better shape the second time. I also placed another order (one dozen red roses) for a friend, and they were happy with what they received.

MC

Thank you Flower Company. With the restrictions I was really sad that I couldn't visit my best friend on her birthday and you guys made her feel really happy with the arrangement you delivered for her yesterday. I will definitely be using you guys more during and after this unfortunate times. Thanks again. Flowers were beautiful

Kenneth Martin

I was delighted to be able to support a local florist that is still delivering during the current restrictions. I placed the order online and it all very straightforward. One gorgeous bouquet was delivered today and the recipient loves it. Thank you so much Flower Company and your team.

Edward Miller

Flowers for a life celebration, designed and delivered so perfectly. The colours blended so nicely. Other relatives purchased from Flower Co and the tributes were done so tastefully. Many thanks and highly recommended

Suzanne Barbara

There are so many florists in Toronto that have beautiful flowers, amazing employees and great customer service. This company doesn't have that, nor does it have integrity. This is not an isolated story, based on others commiserating on other social platforms. It is Valentines Day. The flowers ordered were never delivered. We inquired to customer service a few times at intervals after 6pm and they assured flowers were still coming though could not provide an ETA. The flowers were never delivered. Toronto Flower Co marketed their Valentines deliveries and took orders put to midnight the night before. Our flowers were ordered more than a week in advance and was still not fulfilled. Valentines Day bouquets need to be delivered on valentines day, and early in the day. And when it's 10pm and still no flowers its time to admit you made a mistake and refund your clients. stop saying sorry of the inconvenience. start saying, you made a mistake and you're going to be accountable.

Jose Hays

Thanks to the girls at the store for helping me with my decision - my gift was perfect in the end and my girlfriend was delighted when she got it!!

Robert Bartlett

I discovered Flower Co after I was sent some flowers by a close friend. I am impressed by the beautiful arrangement and quality and I am for sure buying from you guys very soon.

Rebecca Barath

I'm not lying, your roses are the prettiest I have seen in a long time! A week ago when I came home from work, beautiful red roses were waiting for me at the door with some chocolates and a very nice message from my sister for my 40th birthday. I was amazed with the quality of the flowers, right now I am writing with the roses next to me and they are still perfect and radiant. I didn't know this company but now I will use it personally.

Xiomara Mazariegos

Absolutely beautiful flowers!

Ernest Jenkins

I ordered online from Thailand to my sis a surprised Birthday gift, the staff is really helpful and can help deliver the flowers within 2 hrs! Truly appreciated and the bouquet looks nice, thank you! Great Quality and Service from Toronto Flower Co. Go find it On-line, you wont be disappointed.

houssin cherkaoui

Great Customer service, I highly recommend Toronto flowers for all your flower needs. Olek took a great care of my orders and it was customized to my needs. It’s clear that they put a lot of attention to each order and the results are outstanding. So far the best flower company I dealt with and I am sure I will buy more in the future.

Jennifer Thomas

Great customer service! I made a mistake on my online order and they fixed it with no trouble. They responded fast and were very professional. Would definitely recommend this flower company.

Jack Sanchez

Just delighted by every aspect of dealing with Flower Co - the initial warm and friendly conversation to discuss the bouquet I wanted to send to a very special young friend on the occasion of her 21st birthday, the timely delivery, and the choices made. The bouquet was just gorgeous, perfect for the occasion. I can't wait to use Flower Co again.

Jessica Henry

Just as I comment on my bad experiences with some companies, I must comment on the good ones with this one. I must say that their customer service is excellent. I am not a very easy person to please and I ordered a couple of flower arrangements for my home. One of them did not last as long as I expected despite my care, however Flower Co solved my doubts about the state of these flowers quickly and without any inconvenience and sent me new ones that indeed lasted much longer. Satisfied customer.

Sarai baileyyin

Thank you very much for the condolence flowers. Unfortunately my Father passed away and all I have received the last few days are demonstrations of love and sympathy, especially flowers and in particular some from this company. The service was very special and I thank you from the bottom of my heart. I have sent some flowers with you before and now it was my turn to receive them.

Jeffery Logan

SCAM ALERT !!! Quality is terrible and prices are exhorbarnly high. These guys are not legitimate florists, only some sketchy internet company looking to make a quick buck. Do yourself a favor and order from any reputable florist to save money and get much better quality. Also, the customer service (Luis Corredor) is exclusively located overseas, so good luck if you reach out to them. You will be left stranded with a useless generic response back.

Aneta King

Horrible service - flowers DIDN'T get delivered the day they were suppose to, the following day (Mother's Day) and even though promised to be delivered on the Monday - THEY WERE NOT! Refused to give me a refund on the phone! HORRIBLE DO NOT DEAL WITH THIS COMPANY!

Alex Peters

Alexandra was extremely knowledgeable, professional, kind and attentive. She went above and beyond to make sure that I will be happy. The end product was delivered on time, as promised and was absolutely gorgeous. In future I will only use Toronto Flower Co. and will recommend them whole heartedly, to any one that requires flowers.

Luke Lu

pretty funny this owner hides bunch of reviews due to too many 1 stars reviews for valentines day. Never order from here

Joanna Puchalski

Best flower company around! Always fresh flowers and friendly service!

Selman Köklükaya

The worst florist I’ve ever seen. They just asked our budget and came back with a full of trash flowers. We were in a rush and didn’t have time to complain... Avoid this place and go find yourself a real Florist

Colleen Warman

I ordered flowers online not knowing what to expect. The arrangements are gorgeous, the deliver is quick, and the customer service is impeccable! I will not only be using this company from now on, I will be directing everyone else to do so as well!

Natalia Klyuchnik

Good customer service. I received a really old looking bouquet of flowers that did not resemble the one advertised on their website. They sent me a fresh new one the next day that actually looks like advertised after I contacted customer service and explained what happened. For that reason I give them 5 stars!

Erica Davison

Terrible Experience! I wasn't at home to receive the Valentine's Day Flowers that were sent to me, so the gentlemen from Flower Co who called me told me he would come back between 4 and 7 that same evening (the 14th). However, the flowers were never delivered. I tried to call back a couple of times and each time spoke to the same gentlemen who ensured me that the flowers would absolutely get delivered that evening. By 930 the flowers were not delivered and the gentlemen stopped answering his phone. So the Valentine's Day Flowers were not delivered in time. My boyfriend called the following day, and the company again assured him they would be delivered on the 15th between 4 and 7 pm. Once again, the flowers were not delivered. I emailed the company and she ensured me at almost 9 pm they were still on their way. Turns out, the roses ended up getting delivered to my home at 10:45 PM on the 15th!!! What kind of a florist delivers flowers at 10:45 PM on a Friday night (not to mention they were already a day late for Valentine's Day!). All in all it was a terrible experience and we will not consider using this florist again.

Catherine Barber

We have used Flower Company for a couple of years now and they never fail to come up with the goods. Their service is quick and efficient and they will always try to do their best even at short notice. Delivery with a smile too! Most importantly their flowers are stunning, beautifully arranged and last for a really long time because they are so fresh. 5 stars all round.

Michael Morandin

Be wary about giving them your email information. They continuously send me advertising emails. Any lots of them. I have tried "unsubscribe" button on their emails but it never works and I just keep getting emails.

Marcus Manzosh

Called at the last minute to place a huge funeral order with them and they not only did they get it there well before the service start time, but the flowers were amazing! Everyone at the service commented on their quality (and this was at a service with multiple flower arrangements from different florists). I've ordered from a few different flower shops in the city, none of which have come close to Flower Co.'s service or quality; I'm a very satisified customer.

James Saxon

I did some research before placing a few needed flowers and found Flower Co and will definitely continue to buy all my orders there. The flowers are nicer than I expected and their service is fast and reliable. I really recommend them if you don't want to be surprised by other companies.

Robert Baker

I've had several bad experiences with flower shops in the GTA. But over the past nine months I've ordered from this florist and I have been very pleased. Arrangements are as displayed and the delivery has always been on time.

Dennis Griffin

I've received my birthday flowers earlier today and they are absolutely gorgeous! I was very surprised to see handwritten note and not printed one, and I would give 10 more stars to the person who wrote it as that was in Ukrainian (sender thought you will just print the message) Thanks you for beautiful flowers and enormous efforts while writing the message

Dickinson Ola

Beautiful flowers created by true artists! Customer service team is happy to help and recommend - always prepare the offer right for you. Flowers are always presented beautifully, if you have special wishes- tell them- magic exist!

Lynn Kang

Terrible delivery timeline! I’ve placed the order the day before and they did not deliver until 8:30pm the next day. They are charging $20 over a short distance. At least have a decency to deliver during the day.

Darone Francis

Always pleased with the Flower Co. They're quick and always have the most beautiful arrangements. Highly recommend!

Angela Angeli

Ordered a plant on April 28th for delivery on May 9th. Tracking information never updated beyond order confirmed. Sent an email to ask if I would receive confirmation of delivery and was told yes very quickly. When I wrote back to ask if they could confirm it was out for delivery, no response. Went on the website and chatted with someone who was very nice and confirmed it would be delivered same day and to follow-up if necessary. Chatted again with someone else when I had no update after 8pm. Asked if they could confirm that it was out for delivery and was told it was confirmed as ready to ship - store is in Etobicoke, mum lives in Pickering and it was already 8pm. Told me they could deliver up until 11pm! I explained that my mum is in her 80's and would not be awake that late and it was unacceptable to me that they would leave it outside in near freezing temperatures. If they cannot fulfill their orders in a reasonable time frame, perhaps they need to limit the number of orders they will take, particularly for Mother's Day. The person on the other end of the chat left the conversation with no warning. It did eventually show up, but no card. Since I had to spoil the surprise and let my mum know to check her door, she at least knew who it was from. VERY disappointing experience

Praveena Thamboo

They charge an arm and a leg for their flowers and to deliver within a specific time window they charge a rush fee. They offer overpriced chocolates, teddy bear, balloons and cards. After all that, they forgot the Card upon delivery! Absolutely unacceptable!

Ugly Boi

Why am I getting to be asked to do a review almost 2 or 3 years later? Well all I remember is that the service is great and being far away from the person I wanted to send it to at the time, Toronto Flower Co. made that all possible. And at the time I really wanted to make that special person's day and they manage to deliver it to them as promised! The prices are good compared to most flower shops and the quality of them are so nice! I'm not even a big flower person but I can tell they put care into them, and they smelled wonderful once I saw them. So this is a really good company if you're looking for fowers for all types of occasions, would definitely be my first options for flowers for many years to come!

boyscout

Love the floral arrangement but, it's a huge but they could not deliver. They claimed that the address provided was incomplete. However, the address to deliver to is a mall and there's only one mall in GTA bearing that name. Besides, they called the recipient whom gave them the complete address. I had to pick up at a midway point and deliver myself.

Dean Clement

Great customer service

Melissa Balfour

I called Flower Co to organize an arrangement to be delivered for my moms birthday on Friday. The service i got in making a choice for my moms flowers was really out of this world, they have a stunning selection. To top it off, my mom was a very happy lady. Thank you for making her day with your quality work and my experience in choosing her birthday gift

Anita Ver

I got the Graceful Grandeur Bouquet. Here's the TLDR: Two broken roses, didnt look that great, arrived very late. It arrived with two broken roses, with dried stems (which implies it happened ages ago, maybe even before it got on the truck). It also arrived around 9pm, with an outrageous shipping fee of 19$. More than almost all other florists. It also didnt look like the photograph on the website. It appears that they only have the "premium" version as an example, which is pretty disingenuous. The photo had a full looking arrangement, while the result we received was lots of green with a few roses studded throughout. Even if its not a premium version, that doesn't mean that it can't look nice. I believe that a skilled flower arranger would have been able to make it look beautiful even with the lesser amount of roses through proper use of composition. I got in touch with customer service. They wanted to send a new one and take back the old one.. I presume to sell to someone else? But the original didn't look that great anyway, so I didn't really want to have it replaced. Their next suggestion was taking the discounted price, dividing it by 12, and getting 6.5$ for the two broken roses. They were so kind as to round up to 10$. Lucky me! ...I guess At 3.25$ a rose that is pretty much wholesale prices, and their way of calculating how much to compensate seems very petty to me. I guess I should have believed the other reviews I saw here. EDIT: (For their reply). While the description does say 12 roses, that doesn't mean that a 12 rose bouquet should look as disappointing as this one did. There are very many beautiful 12 rose bouquets out there. While its nice to offer a replacement, I didn't want a replacement because the occasion was over by then, and the impact had already been made.

Greg Tanzola

Great service and very fast delivery !!

Ro

NEVER order from this company for Valentine's Day! or Mother's Day! Your order won't be delivered until the next day, dead flowers!! Then, they'll BLAME it on their delivery service / driver/ contractor. No customer service!! Absolutely the worst online shopping experience! No business ethics or care for their customers. I placed my order well in advance before the Valentine's day rush, flowers didn't get delivered until the next day! What's the point? Totally defeating the purpose of purchasing flowers for your loved one for a special day. To make things worst the flowers died!! :-( Stay AWAY!!! All reviews are true I definitely learned my lesson. I really should have filtered these reviews to the one star ones before I ordered. I will definitely fight to get my money back and will not be using this company again.

Oleksandra Sasha Basiri

I received a bouquet from them yesterday for my birthday and disappointment is an understatement. What they sent is an atrocity. I want to put them in the garbage becuase the flowers look absolutely dead as if they have been sitting out in a funeral home for weeks and then got spray painted to give it more life. I feel awful that the person who sent these to me actually had to pay $ for this monstrosity. I'm an event planner and will never ever ever use this company - they should not allow to sell garbage like this to anyone. I don't write reviews often but felt compelled to write this one.

Nik Forbes

If you are looking for a flower company to not only deliver beautiful bouquet of flowers but wonderful customer service this is the place to order from. I got a call from my grandmother who couldn't believe how beautiful these flowers were and made her unbelievably happy. Thank you so much for making her Mother's Day a very special one. Will definitely be order from here again!

William Cote

Whilst I don't know much about flowers, the designer that helped me completely understood my vision and it was reflected on the decorations we wanted for our special day. Everything from the main table, to the decoration for the cake and of course the venue itself was absolutely phenomenal. Thank you.

Kelvin Galano

Quick and easy pick up. Quality of flowers were amazing, and customer service just as amazing.

Eugene Khabian

One star is too high a rating for these people. I ordered a bouquet of a dozen roses for my gf on Valentine's with same day delivery, paid so many extra fees (came out to over $120) and the flowers did not get delivered that day. Needless to say surprise was ruined and I was in for a bunch of headache trying to contact support. First of all no one picks up the phone and the Live Chat guy only makes empty apologies and promises. I specifically asked them to not deliver over the weekend (Feb 14 was a friday) because my girlfriend was not going to be home until Monday and guess what I just recieved the confirmation that they got dropped off at 11pm on a Saturday, which means she will come home to be welcomed by a bunch of dead frozen flowers! I was asking for a refund instead but they assured me that they will deliver double on monday. This is totally unacceptable and I demand a full refund! Update: Flowers were never actually delivered due to carrier issue but on the upside I was able to reach them a few days later by phone, they are aware of the situation and marked me down for full refund.

David Mazzulla

I placed an order on Dec 15th at 2:03pm of the Ladybug Bouquet. I was told the flowers would be delivered between 4:30pm - 5:20pm when I talked to someone through chat but it was delivered around 8:10pm on december 16th. Everytime i called the store I was told it would be there in half an hour but an hour would go by and there was nothing until 8:10pm. Then, after seeing the bouquet it was horrifying. It looked absolutely nothing like the picture, the flowers were half dead, there were mostly leaves than flowers and there was water spilled everywhere. After LOTS of emailing back and forth with customer service they came to pick up the flowers and I got refunded (it only took 9 days to get a refund).

finnafayul

I love how they have an option to pick your own flowers and colours as my girlfriend would not like the one they already have arranged. I just picked purple colour with roses and lilies. The bouquet turned out to be beautiful. They added more flowers and filler to make it look better. My girlfriend loved it. I like how they also followed my delivery instructions to just leave it with the reception. Im a happy customer. Toronto Flower company is highly recommended. Im a happy customer.

J Lorenzo

Hello, It was my first time ordering through online since my girlfriend moved to vancouver. I am very satisfied with my order from Toronto to Vancouver. It took a day for my girlfriend to get her flowers! :) I would recommend this to others and would definitely order again from this company :) Again Thanks to Toronto Flower Company with a great delivery.

George Truesdale

Everything went very well with the experience buying on Flower Co. website, it was my first time. The information on the website is clear and the order I received looks even better than the pictures. Thank you for the flowers, I liked them very much.

AJAZ HUSSAIN

I placed an order on the 11th and paid $18.99 extra for delivery on Valentine's Day. It is 9:42pm and I still haven't received the order. My wife went to bed waiting the entire day...but nothing came. I called the location a dozen times but no one answered. I spoke to customer support 4 times throughout the day via chat and they assured me I would be receiving the delivery any moment. 1pm, 3:30pm: 6:30pm, 8:30pm. But sadly...nothing. I am demanding a refund. But typical...no response. Don't order from this company...you still simply be disappointed. Flower company.ca To the response below, this is a complete lie as I do not have any emails from you Toronto Flower Co. I send your emails on the 14th twice, 15th twice. Just send me the refund and you still haven't sent me what I ordered. I will be calling the better business bureau and the credit card company to disbute the charge.

Ben Woodward

Incredible value and quality. The owner went above and beyond to make our flower arrangements extra special.

Millie Craig

Excellent in all aspects .Millie Craig

bijal patel

Terrible experience yesterday for Valentine’s Day. No delivery, no phone call, no response to email. I had to call; was lied to that delivery is on the way. Never showed up. I have called 3x today and sent 4 emails. No response to emails. And to date, empty promises on delivery. Not even willing to refund. Do not order flowers from them.

Vladislava Liubavina

Received an absolutely beautiful bouquet through UberEats. Thank you so much!

Ashrafur Rahman

Great service!! Highly recommend them

Bennie Thigpen

My mother is elderly and it is very difficult for her to walk or keep track of many things in her days. However, I like to send her flowers every month because they brighten her days. I have always trusted this company to do so because their delivery guys are very nice and take the time to walk up to my mother's door to deliver the flowers into her hands. I can't recommend their services enough.

Pani Asi

I ordered flowers for mother's day 2 days ahead of time and they promised delivery by 4:30pm. At 2pm, I received an email that my flowers are out for delivery and I should receive them shortly. They delivered the flowers at 11:00pm!!!!!!!! My mom had already left Toronto by then and she was on her way to Montreal. Seriously what kind of a scam is that?? and when you call them they keep apologizing and asking you to send an email to their support when the person behind the email sounds like a robot and doesn't give me refund. I would give them 0 stars if I could. Such a poor and unprofessional customer service. I am reporting them to Canadian anti-fraud Centre and Competition Bureau to avoid other people falling into their trap. UPDATE: I got my refund.

Itunuoluwa Olupona

I ordered my wedding flowers through Flower Co recently and I am so glad that I did! Due to covid it was a small and intimate wedding and all communication was done via email so I wasn't sure what to expect on the wedding day but it surpassed all my expectations. The bouquets and boutonnieres were beautiful. The colours were so vibrant and pretty and matched with the theme perfectly.

Walid Hussein

What a perfect service !! I totally enjoyed talking to them on the phone while placing an order for my wife ... The delivery guy was really nice and gave us a great service Definitely looking forward to get more flowers from there.????????????

Matthew Wang

I placed my order 2 weeks prior to Mother's Day and requested my order be delivered between 10:00am-1:30pm. I called Toronto Flower Company at 11:00am this morning to inquire if my order had already gone out as if it had not I would be more then happy to pick it up as I needed it by 1:30pm. The individual I spoke w/assured me that my order had already gone out on the delivery truck after she had "double checked". I called again after 1:00pm as my order had not arrived yet and spoke w/another individual who advised me that my order was still there and had NOT gone out for delivery yet however I was more then welcome to come and pick it up. I explained that the previous individual I spoke w/almost 2 hours ago assured me it had gone out for delivery already. She advised me that there wasn't anything she could do. At that point I advised her I needed to speak w/someone who would be able to assist me. I spoke w/"Jacky/Jackie" and explained the situation to her and she offered to refund me 50% of my order and put it out on the next delivery truck. I asked her what time my order would be delivered and she kept telling me she didn't know and she couldn't guarantee a time. I asked her if it would be before 5:00pm? 10:00pm? She once again reiterated that she would not guarantee a time and this is the best they could do at this point as they don't guarantee delivery times. I advised her 1) I placed my order 2 weeks ago if they were not able to fulfil my delivery time specified they should've advised me so that I could've made arrangements to pick them up or taken my business elsewhere and 2) When I called TWO hours prior if the individual didn't lie to me and advise me that my order was already on the delivery truck and out for delivery I could've picked up my order and we wouldn't be having this conversation right now. Well "Jacky/Jackie" didn't particularly like that I was right and abruptly advised me she was busy and had to go. When I asked her for the owners name so that I could contact them and file a complaint about their poor customer service she hung up the phone on me!!! In this day and age customer service does more than simply provide a means to drive sales. When a company has a commitment to customer service that is what raises the bar of competition. The only way a company can effectively accomplish this is through their employees. When a company is committed to customer service it is the driving force behind amazing results. Take notes Toronto Flower Company ^^^^^^^^^^^^^^^^^^^^ Also the flowers I received look nothing like what I ordered and you sent me dead flowers as well!!! If you want disgusting customer service and dead flowers this is the place for you!

Nicole Snell

I reached out to see if they could do my bouquet and Boutonniere for our wedding and they were so sweet and helpful. I sent a photo of an arrangement I loved for inspiration but told them I trusted them and my flowers were even more beautiful than I imagined

FahQue Que

I ordered flowers on the 7th to be delivered on valentines day. What happened instead is that you delivered the flowers on the 15th with no call from you or any warning...Why would you do that? Valentines day is the 14th. I paid good money to have them delivered for this special day. Own up. Why would you outsource? It is your fault and not your drivers. You should have been on top of every order. Instead you bit off more than you can chew. It is easy to pass the blame. Issue everyone a refund and swallow your pride.

ileana madarang

I Wanted flowers for the funeral of a family member. Flower Co customer service was brilliant. I ordered online....so I wasn't expecting the personal touch of a phone call the evening before to reassure me that the flowers had been delivered to the funeral home. I saw the flowers when I went to the service and they were beautiful. The quality and price, excellent! Thank you very much for making a difficult time a little less difficult.

Farrah Khimji

Zero stars. I placed two separate orders for flowers to be sent to a funeral home (one from my family and one on behalf of a group). The flowers from the group arrived but the first order from my family did not. I have followed up with both the family and the funeral home and they have confirmed that only one order was received. I spent $170 on each order and one did not get delivered. I have called the store several times and other than the first time when they answered and said they would get back to me, they will no longer answer or return my call, voicemail or emails. It is unfortunate while grieving to have to deal with the unprofessionalism of this establishment. I have requested a refund and it has now been over a week with no response. Do not order flowers from this place, they may never arrive and then they will deny it even when the family and funeral home have confirmed that the order was not received. IN RESPONSE: no such email has been received from you. I have checked my junk email as well. There have been no replies to my emails and I also have a confirmation from the funeral home that they only received one order and the family has shared that they only received one. I do not see why they would lie to me about this. Not sure where we go from here seeing as you won't call me back or respond to my emails but responded to this post with 10 minutes. I am absolutely appalled as I have patiently followed up on this for over a week with no reply until now. I hope you will find a way to rectify this otherwise I will have to dispute the charge with my credit card company.

Alexander Yuan

Apologies from the low quality picture as this was sent by my girlfriend in her excitement of receiving the flowers. Great price, fast service, and very easy to use ordering system. They allow for many options and combinations for customization and provide tracking and confirmations directly towards your email. I booked a delivery 3 days in advance and everything came in on time as expected. Highly recommend to anyone looking to send flowers!

Walter Bryant

Placed an order and asked for delivery the next day. Friendly service and beautiful flowers, they were arranged just like the photos on the website. Will definitely use this service again. Thanks for making my friends birthday special during this pandemic ♥

Kris Autotech

Great team and staff, flowers ordered and delivered on time, above average amount and in great condition, recommend to everyone.

C. D.

If I could rate this place a negative rating - I would. Originally communication via email was fantastic but when it came to receiving my product, that was another story. I arranged my order for pickup and was in complete disbelief when I pulled up to the location - it was like walking into a sweat shop. The lady I ended up speaking to was very rude and even made me get order myself instead of simple just bringing it over. I had ordered these flowers for a wedding cake and I wouldn't even keep these flowers in my home. Some of them were not the shade we discussed, they were dry and full of brown blotches. You can tell these were not even close to being fresh. I was told the "large flowers" would be about 3" wide - half of them were barely even two inches. A simple quality check would of saved this order. I was left in shambles - running around the city because there was no way I could've used these on the cake. I changed the water and left the flowers in a vase overnight and the next morning, the condition was even worse! Clearly these flowers were old - I could've gotten better options from the grocery store. I reached out to rep I spoke to originally set up the order and all she could offer me was a store credit of 2/3 of my original purchase as if I would ever use their services again smh

doug wade G

Ordered flowers from the “Toronto flower company” for Mother’s Day and I was quiet satisfied. Flowers arrived as promised and the quality was good. Flower selection and variety could be improved overall. Never use their competitor “Bloomex”. Please check my review about Bloomex. The “flower company” is definitely the better choice if comparing.

Tara Thompson

The flowers that were delivered today haven't opened up yet so everything is quite "leafy" making them look very different from the initial photo. I know they'll look better in a day or two but I wanted them for today. They also arrived at 8:40pm which was much later than I had anticipated but technically correct. ????

Artem Kalashnikov

Hello, I've ordered flowers online for Birthday from Russia. And I spent a couple of minutes to do it. The flowers were so fresh and beautiful with amazing smell. The flowers were beautifully packaged in vases. Delivery was on time as agreed. Thanks for all staff, specially Holly. Best regards, Artem.

Kevin Stewart

My flowers were delivered LATE on Valentines Day. Ordered the day before, flowers didn't show up until 8:00 pm on Feb 14th. But I get that, it still got delivered on the actual day but the timing was garbage. BUT the flowers were not at all like they were advertised. They were dinky and half the size of the actual bouquet displayed online. Not only that, I emailed the company right after I purchased asking them to do a slight change to my note but they NEVER replied. It's now February 23 and still no response. Last but not least, I had text messages notifications for the delivery turned on, to let me know when the flowers got delivered. Anyway I got notified yesterday that the flowers got delivered LOL! So February 22, a week later I got a text saying "Your flowers have been delivered". What a joke, NEVER buying overpriced flowers from here again where they don't respond to emails, deliver flowers late in the day, and don't know how to operate their delivery operating system

Tijana Radosavljevic

Toronto Flower Co. does not even deserve a star. I ordered a " Arrive in Style Bouquet" for my Mothers birthday and received something completely different. The arrangement was awful - done with absolutely no taste -not to mention the customer service. I had requested the item be delivered before noon and when I realized the bouquet was not delivered I called only for them to tell me that they would not be able to deliver before 4PM. I was charged for delivery & had to send a courier to pick up the arrangement myself. I requested a refund which was denied. Their response was to review their terms and conditions and that they would be able to do a new arrangement for me end of day. Completely unprofessional and false advertising arrangements on their website. Do not order unless you want to waste your money - You are better off. First photo is what was requested - with light pink and white balloons. Second photo is what was received.

Natalie H

See update below: (Original Post) I ordered for a funeral. The flowers were 1.5 hours late for the viewing. The flowers were as described and very nice. They say guaranteed delivery for funerals but there's a lot of fine print. You apparently have to call to confirm delivery time - even though you select "funeral" on the order and give them the date and time. There's nothing on the order form at check that would give an indication otherwise. READ THE FINE PRINT. Update: I emailed the company about the issue and they were extremely quick to rectify the situation with a full credit for a future purchase. I received personal contact through email and phone calls to ensure satisfaction. They also said that the funeral time is in fact a guaranteed service. I would order again from them but would continue to call now that I know about delivery issues.

Steve Amor

Great people great prices

Nadz Star

I had ordered the Premium size of the "Florist Designed" Arrangement plus a $50 add on for more flowers to fill the arrangement. Although the flowers were beautiful, the arrangement was a lot smaller then I expected. If feel it would have been more helpful to show examples of the various sizes or details of the add-ons.

Mitchell Britton

Wait over an hour, just for them to cancel the order without anything being said about it. Horrible service

Tamara Bacevina

I ordered the Treasured Tribute Wreath and wow I couldn't believe what we received. This wreath was absolutely stunning! It looked exactly like the picture or even better. I was so impressed with the workmanship. On top of that the price is very competitive and I would say even better than most other flowershops. I would definitely recommend ordering this wreath for a funeral home. Their customer service was superb. I had called them after working hours the night before the funeral to deliver this wreath to the funeral home the following morning and they were able to do this with no hesitation or problems. I had even asked that the flowers arrive by a certain time and they were able to do that as well! During COVID, this is something I was not expecting, but they went above and beyond and made it all come together for me. I also emailed their customer service to confirm once more that all would be good the following day and I had someone respond to me that night that everything will be delivered on time. Highly recommend Flower Co. !

Ella Harper

For some reason when the delivery guy arrived to my door I wasn’t home and he was kind enough to call me so I could ask him to leave the flowers on my neighbour’s house. They are very reliable, flowers are fresh and they can solve issues effortlessly. Thank you Flower Co.

Carlota Fontaneda

Excellent service, have ordered on-line with them for delivery several times now, with the recipient being delighted with the presentation, quality and life of the flowers. Living in UK, it has made it very easy for me, They provide an excellent service from start to finish - thank you very much specially to Liz.

Adrien David de Sauzea

Outstanding and effortless service! Great quality and variety of flowers, strongly recommend for a special occasion! Thank you

Sonya

Thank you Luis for helping us with this order. The flowers were even more beautiful than the photo on the website and were delivered in 3-1/2 hours and the delivery driver called because it was a hard to find location. The extra effort is so appreciated. The family were so elated as they couldn't travel out of country for the funeral and were very touched to receive these today.

Robert Duncan

I needed 10 last minute arrangements to decorate a photo studio and this company saved me! I called to see what they could do in a couple of hours before I came to pick them up and one of the designers advised me very well, making 10 amazing arrangements for me. The pictures turned out beautifully thanks to you and I thank you for that.

Samantha Teasdale

Flowers arrived looking terrible. Would not recommend this serivce.

Jennifer Campbell

Lovely arrangements. I always use Flower Co for all occasions. Their flowers are large, vibrant, and the most fragrant. They always deliver on time and my recipients are so very happy.

Inna Perepechina

I am grateful for the flowers for my daughter. The tulips were so beautiful for her name day, thanks a lot! I wish you success and prosperity!

D J

I ordered flowers from them and they were not delivered on the day they assured me it would be. Called to get a refund I was told to email them and I have emailed 3 times so far with no response or refund being processed despite the fact that they clearly know the flowers were never delivered to me. Take your business anywhere but here. Also the company claims now in response to my initial review seen above that they emailed me the same day which is false. I checked my email the earliest Email was sent on the 17th, then 20th then 28th I only got an email confirming my refund after I threatened to call the police. The emails sent before asked for an order number which had already been given to 2 employees and one of them confirmed with me that they sent the info to the support team and the fact that when the police were mentioned I got my refund within a couple hours without providing any of the information asked for says quite alot. Other companies in the past have issued refunds and also done something else to make up for the inconvenience but this place kept my money for 2 weeks and when threatened with the police return it with a quick email. They also claim they sent an email asking for confirmation of receipt of that email and got no reply which would mean it wasn't received. As far as I am aware any business place with even a medium level of professionalism after sending an email like that with no response would then call the client especially since they have their number on file. Never again. No good word of mouth advertising will be coming from me about this company ever again.

Katherine

I ordered flowers as a birthday gift for my sister and ordered them to be delivered. Had I known that they would not be delivered until 7:30pm I would have gone elsewhere or hand delivered them myself. Definitely not the level of service I would have expected or would have paid for. So disappointing. We will not be returning for any future services.

Chanel Thompson

Flowers and Co. is amazing! I ordered 2 arrangement for my grandfathers funeral and they were even able to do one arrangement 12 hours before the funeral and deliver on time. I am so happy with the customer service and flowers I will definitely be using them for all my floral needs in the future.

mert ertugrul

Ordered a flower delivery to a shopping mall, instead of following the instructions I have given, the delivery guy just called the receiver numerous times for her to come pick up the flowers I guess and they are charging $20 for delivery. They charge for both same day and sunday delivery additionally. They didn’t deliver the flower that day and didn’t accept the return request either. I will not use this company again.

Kay Hawk

I ordered flowers for a funeral service. I placed my order a week in advance. With a set time to be delivered by. I requested flowers to be delivered prior to 5pm. Flowers arrived at 8:30pm 30 minutes after the visitation service was over and the Rose's were dead just falling apart. I got several excuses when I called asking were flowers were. " driver Is out of the area" and "truck broke down" how convenient. My daughters picked specific flowers out for their father and to see the disappointment in my daughters faces when flowers showed up late and dead just broke my heart even more. Will never be ordering from this company again . I wish I had taken pictures but I was just disappointed and disgusted. This company doesn't even deserve a 1 star ????

Paul Chris

Do not use this company, they violate Canada's spam laws by soliciting without permission via text message.

Souls N

These are the flowers which were disgustingly sent to me from this pityful flower company which my husband was unfortunate to have dealt with in which he was half a world away for my birthday. They took there time sending me non dead flowers 2 days later!!! Do not deal with this flower company. Better pick some off someones lawn at least you know what you are getting FRESH flowers!!!!

Jeff Scott

Over the last few months I have lost a couple of family members due to the pandemic and I don't usually buy many flowers but I found this company to send a bouquet of white roses to show sympathy to my loved ones. The service was fast and excellent and the flowers arrived perfect the night before the viewing on the funeral home.

Magdalena Pavic

They were amazing and I cant recommend them enough. Took the time to go over our vision, my bouquet was exactly like the inspo photo I showed them. Flowers were fresh and beautiful. Arrived on time and everything went smoothly. They even included an extra boutonnière for the groom to have a fresh one later in the day. They were so understanding with the changes that covid forces us to make. We adjusted our centrepiece numbers a few times and it was no issue for them. You will not be disappointed if you choose these guys.

C. D.R.

Thank you for making her day better! I was skeptical upon reading some of the reviews but the order and delivery process was great. Really satisfied with the roses that was sent to my gf, and she loved it! Will order again in the future!

Melinda Quillen

This flower shop made my mother surprised. The flowers I ordered were perfect. I was impressed by the quality of the flowers they have. The customer service was also helpful regarding my questions about my delivery transaction. I really had a great experience with this place. Well deserved for a five-star rating. Highly recommended!

C Chu

Flower Co is my go-to for arrangements to surprise friends! As a returning customer, I can confirm that the whole experience is consistently excellent - from ordering online (a legit website unlike most flower companies on Bloomex), to calling in for customer service, to the live delivery tracking. They also have the best prices I’ve been able to find in all of GTA. The flowers have always shown up on time (even with same-day orders) and are very fresh. They have successfully brought joy to the recipients as you can tell from some of the photos I received :) I will continue on being a loyal customer!

Deirdre M

Thank you Toronto Flower Company for making it RIGHT. Last week I posted a pic of the flowers my mom ordered for my birthday on Facebook. It was hard to get a nice pic because many of the rainbow roses had petals that were dried. After 48h I had to throw 5 of the 12 roses out as they wee dead. Next morning another 1. I reached out and mentioned this. I sent some photos to prove. And they agreed the quality was not good. So just now I got the replacement order. And they are beyond spectacular and got 8 rainbow roses this time. ????????????

Ilona Gryciuk

I received beautiful roses from My fiancé fresh roses beautiful arrangement great customer service I will definitely order from them

Sandi Keith

Great Experience and beautiful bouquets. Thank you.

Amanda N

Toronto Flower Co. did an amazing job fulfilling my order. I ordered wedding florals (centerpieces and a wedding bouquet). I would particularly like to give credit to Luis who was absolutely incredible throughout the whole process. He communicated with me very regularly, providing updates, suggestions, and making sure the flowers met my expectations. Although there was a hiccup in the delivery of the flowers, Luis was incredibly responsive, calm, and rectified the situation as soon as he could. I am very happy with both the service that was provided to me as well as the florals themselves.

Kelly Esposito

I have sent a few bouquets with Toronto Flower Co and they have all been brilliant, delivered timely and girlfriend very appreciative. They always last and stay vibrant as well as the arrangement looking fabulous.

Lori Son

Awful! Floral arrangement that was sent did not look like the pictures at all. Even paid for the upgraded "full" arrangement but it looked horrible. Did not seem to have pink roses like in the picture. Did not deliver in the time slot requested. Was overpriced, could get better quality flowers for cheaper elsewhere. Will never use them again. Do not recommend.

Dóra Eszteró

We sent a Fresh fruit & chees box and a flower for 30$ as a gift. The box was full of great quality, fresh, tasty fruits, cheeses, crackers and lots of delicacies. The flower was beautiful and fresh. We wrote a text in Hungarian on the greeting card in the order, and the text was written on the card without any errors. Thanks for everything! I can only recommend Flower Co. Toronto!

jhon rigo

Bought many bouquets from here and theyre so gorgeous! Very pleased that they deliver as I hate ordering from online companies where you can never guarantee the quality. Fab delivery service too with updates and confirmations emailed.

Mark Cichon

Horrible experience! Ordered upgraded flowers, chocolates, teddy bear and a card. Received the "regular flowers" and card. Called left a message never heard back from anyone. They ripped me off for about $85. Mistakes can be made but at least call your client back with info, a refund or deliver the goods. Not cool and wont use this company again. Original review was a 1 star however i changed it to 3. The manager gave me a generous refund which was nice and has consistently tried to make good on a bad experience. That said the front line staff should be more customer friendly and trained as the person i spoke to was rude and not very helpful. I appreciate the effort in trying to make this better however the day was spoiled and other than the managers efforts the rest of the staff needs more training on how to speak to customers

Jeremy Moir

Ordered flowers for Mother’s Day, it’s almost 5:00 and they are still not here. Customer service could not help me when I called, just said they should be there ‘sometime’ today. Terrible experience, I would not order from here again.

Donna Halas

I recently got flowers for Mother's Day from Toronto Flower Company. The flowers were so beautiful and smelled amazing, I could smell them throughout the entire house. My husband and I have ordered flowers for many different occasions and we were never disappointed with any of our orders. Toronto Flower Company has excellent customer service and has always met our needs. Thank you for providing high quality flowers, we look forward to ordering again very soon. Happy and pleased customers!!

Garcia Resthar

Everything went as expected and more! Despite the circumstances I had my engagement party with a few family members and we wanted to decorate with flowers. I had purchased some arrangements here before and they were beautiful so I ordered several arrangements with white and pink roses just as I imagined them and your designers were very kind and responsive. Besides that, everyone was delighted with the flowers and they lasted a couple of weeks. Highly recommended service.

Brody Heleno

Great service, a long with an amazing arrangement of flowers! Highly recommend!

Jennifer Peerally

Ordered the simple surprises bouquet by Vera Wang as a surprise for my sisters birthday and couldn’t believe how beautiful these flowers were. It even came with a squares glass vase. Will definitely be ordering again.

Cora ARANJO

My daughter ordered flowers for Mother's Day from the branch on 100 Brydon Dr. E. The bouquet was pathetic...lots of black & brown leaves with some holes and seemed to be eaten by bugs! Some of the petals on the peonies were brown. The only peony that smells like it should was the white one, the others (peachy coloured) smell really terrible. When my daughter called to complain, they did not seem concerned about it...just said that the buds (3) would open up in a couple of days. It was just not worth the cost of the bouquet. I would not recommend ordering flowers from this place.

Omesh Ganpat

So I ordered some flowers for Valentine’s Day for my fiancée and I was very disappointed in what she received today. I sent them a couple days early to beat the rush and not having them delivered on Valentine’s Day. I paid $121.98 with delivery for these flowers and what I got is not what was on the website. As you can see in the photos the size and the flowers that I got is not what is depicted in there photos. They call this arrangement My Heart To Yours Rose Bouquet. I looked at there size guiding on there website and what pops up is sizing for clothing. If you were interested in ordering this please don’t unless you are looking to waste your money. I suggest you look elsewhere to avoid the disappointment.

Elizabeth Juchniewicz

They take pride in what they do. Great service and I would recommend to anyone. Thank you flower company !

Celsius Management Office

I ordered a bouquet that was less than fresh... I expressed my displeasure and they offered to send a new bouquet. This was a pretty generous offer, so I had to come back here and edit my review. They did their best to make it right and for that reason I am giving them 5 stars

Zal Phiroz

Excellent service, and very professional.

Ajoy Paul

Beautiful flowers, and amazing customer service! Would recommend their beautiful arrangements for any occasion!

Donald Cassidy

Excellent customer service . Devine Flowers reasonable , Prompt delivery.. ???? percent.

FRAN CATHEY

I came here last Valentine's day and they had the best flowers in town !!! The other shop's flowers looked old and dead but this shop had great looking flowers and great customer service and cheaper prices.

Jessica Morris

What a joke. Toronto Flower Company (Toronto is in Canada) once the purchase was complete - is when you are told the amount is in USD. The Florist Designed Bouquet is what was ordered - and the "fuller" option was selected. The ridiculously small bouquet for 70 USD (approx 85.00 Canadian) was a rip off. I purchase flowers weekly for the house, and thought this may be a wonderful option for diversity and creative bouquets. I would rather purchase from a grocery store if this is what you get from here. Very disappointing.

Damla Ertugrul

I DON'T RECOMMEND THIS COMPANY! TERRIBLE EXPERIENCE ! My husband tried to send me a flowers last sunday for our anniversary they charged sunday delivery, same day delivery also extra another delivery charge which is $19. They should have deliver to store which is located in shopping mall and he made very clean explanation about location name and everything. They failed to deliver on Sunday. No body called my husband or me. When I gave them a call they said it has been delivered to the front desk in the mall and they blamed me. Mall service gave me a call because flowerco called them and they told me that there is no flower or note left. I request refund because our special they has been past they denied my refund request they said they can send new one this is the only option which so rude and disappointed. they send to my home after 3 days from my special day and it came ripped looks like thrown out to my door and super wet cardboard which was very CARELESS for $115 flowers! I DON'T recommend this company if you want your special day be special. They DON'T care about customer service and they denied any refund request after they FAILED!!

Lane Hartman

Amazing florist! My mother positively adored the bouquet I bought for her. It was lovely, new, and embodied the joy and love I wanted to shower on her on her special day. The team is friendly and still goes above and beyond to ensure that their clients are satisfied. Highly recommended.

Evan Murphy

My wife loved what i got her! This place rocks! Saved my life today lol

susan dewolfe

I was recently sent flowers from a friend. There was a mix up in the order so I had to contact the service representative about my bouquet. Sherri gave me great customer service and after the company listened to my concerns the order was corrected. I am planning to use the Toronto Flower Company in the future. My flower arrangement was gorgeous and reasonably priced. The delivery man was friendly and prompt.

Patricia Said

I placed an online order with an incorrect date. By the time I saw the email to confirm the date, it was almost closing time. They couriered my order at their own expense even though it is my fault. I am very impressed and grateful for their excellent service. Patricia S.

Hollie Francis

Had an awful experience with toronto flowercompany. Never even received my delivery. I tried to talk to customer service and was brushed off, they didn't listen to my issue and didn't seem to care at all.

Linda Kerry

I just received a bouquet of the most beautiful roses, orange and yellow with purple accent foliage. Thank you to my sender, and thank you too, Toronto Flower Co. Arrangement is stunning and even the wrap is a complimentary color (purple) with straw ties. The overall appearance is one of the nicest bouquets I have ever received.

Andres Mejia

I was impressed with the service and advice given over the phone when I placed my order. Flowerco put it all together really nicely and in times of pandemic I managed to send flowers from Miami to my sister in Toronto and make her smile.

Nasma Mohsini

I made the mistake of ordering two separate bouquets for Mother's Day from here - worst experience. This was my first time buying flowers from this business and it will definitely be my last time. Please do not waste your money here. So disappointed.

Bryan Moradshahi

I paid with Canadian credit card even though I live in US. The company charged me in US$ and credit card company chargers exchange rate. This Is very wrong. Also the delivery was supposed to be in the morning but they called me last afternoon and were asking me where they should deliver even though they hadn’t the address. The flowers were beautiful though and everyone loved them. But I paid a lot more than I expected to pay.

David Howell

Ordered a florist designed bouquet to be delivered for my sister. Next day delivery with a personalized email letting me know it had been delivered. Ordered from abroad - the communication was seamless and the bunch was lovely and generous. Free delivery when you are first time customer was an unexpected surprise. Highly recommend!

Wendy D

Although they were not able to accommodate my request for morning deliver to Etobicoke address, my friend reported the flowers were beautiful, fresh and fragrant. Will use them again.

Laurie Forrest

I ordered flowers for delivery in advance. When the day came they were delivered with special care. I noticed I had entered the wrong contact number for the recipient and contacted their customer care. They responded immediately. I am so happy with the experience and the flowers look amazing! Would highly recommend and will definitely order from them again.

Josh Graham

I would rate less than 1 star. I ordered flowers for Valentine's Day and delivery was supposed to be made before 4pm. The flowers weren't delivered as promised on the 14th so I followed up on the 15th and was assured they would be delivered by 7pm. Again, the flowers were not delivered. I wrote in to their customer support after hours to inquire about the delivery and received a flippant response. The reply only indicated that the flowers "should be there soon." It's almost 10pm on the 15th and still no delivery or clarity around when/if the flowers will ever be delivered.

Stephanie Montenegro

I completely forgot and needed help they were able to accommodate

Matthew Shields

Do not use this company! I ordered flowers for my mother for Mother's Day and was contacted two days after they were supposed to have been delivered to tell me that there was a problem with the order and it was never sent. Dealing with their customer service to resolve the issue has been a nightmare.

Michael Perkins

Great service. Beautiful bouquet. They were down to earth because I explained my situation that I did not have too much money, and I was looking for only a small bouquet. They accommodated my budget and gave me a gorgeous bouquete

Saber Kazemi

Its a very poor place. Never trust them I ordered flowers for mother day and they said will delivered before 4pm and I received them by 11 pm after 10 times calling and laying to me about the delivery time.i couldn’t even talk to the guy who called himself Manager

Moises A

My first delivery was great, my second delivery not so much. My second delivery was 3 hours later than the requested time. The recipient was gone, it was pretty much pointless to be delivered. I called in advance to request the time and it was confirmed via email, as well as the note on the delivery had requested the time! Really disappointed

Karon Oconnor

Terrible customer service , ordered flowers from their website as I live in the UK and had flowers delivered to family in oakville, when I was sent a photo of them from a family member I was so disappointed they were nothing like what I ordered plus I paid and $15 for a fuller bouquet, was no way worth what I paid !I sent 2 emails to them regards my disappointment, and I am still waiting on some sort of apology or compensation, but not even an acknowledgement, they were quick I grant you take the order and payment, never again !

Søren Pedersen

As I don't live in Toronto it was great to find this amazing local flower company online to get flowers from. The experience with Toronto Flower Co. was excellent, with a high quality seasonal bouquet and delivery on time. I will give them my best recommendations, thank you! :-)

Konstantin Bogatyrev

Ordered flowers for Valentine’s Day, and they did not arrive until 9:45pm. Everyone loves to wow their partners with flowers before bedtime, right? Delivery person made no effort to contact me (they had my phone number), and just left the flowers in the public entrance area of my building. Security/concierge was a few feet away from them, separated by glass, but I suppose when you don’t care it might as well have been the Himalayas. Flowers themselves didn’t wow either as the outer part of the petals on some roses had already begun to wilt. I wish I could give 0 stars, but instead me and my girlfriend have both decided to write a 1-star review. I hope I can get a refund as the flowers and the service falls far below the price.

Rebeca Gross

I came to buy a bouquet of flowers for my daughter's birthday The selection was simply endless and the variety was simply eye-catching I chose a bouquet, they wrapped it nicely and added a "birthday" balloon Great service and even more flowers I would be happy to become beck again. thank you!

JayandTri

This company is the best flowers are beautiful good quality and they are always on time

Kate M

We were supposed to have flowers delivered today for Valentines Day and they did not arrive until 9:45pm. The person who delivered them left them inside the public front door of our condo building and sent us a text that they were there and then the person just left them there unattended. They did not even bring them in to our concierge or security guard. They did not even wait for us to come down, just left them at the public door where literally anyone could have taken them. The flowers were not fresh cut or in good condition. I would never use this company again and would not recommend it to anyone.

Casey Valdez

I was very happy with the flowers that this company has provided for me. I have used them for Valentine's and have really liked the arrangements. The quality of the flowers are worth the price tag as my mum says they last for weeks not a week! I will keep going again in the future.

charles scott

I appreciate your efficient service. I usually order flowers online but this time I didn't have time to wait for them to be delivered. I placed the order online and chose pick-up to pick them up at the store the same day and everything was perfect and fast. I will definitely continue to buy flowers from Flower Co.

Nadia B.

HORRIBLE EXPERIENCE! You would think that during these tough times a business like this (knowing we are all experiencing a recession) would appreciate it's customers and do better. My first mistake was not reading these recent reviews (looks like quality of flowers and service have gone downhill). I ordered flowers for my Aunt's 75th birthday. They did not arrive until almost 10pm!!!! I emailed in the evening, no response. Instead someone called her and told her they were coming (ruining the surprise) and making her wait another 5 hours for the flowers to come. By 9:30 pm still no flowers so I emailed again saying I wanted a refund as she lives alone and would be going to sleep. No acknowledgement of my request for a refund, instead a complete deflection and avoidance with excuses of what had occurred on their end. I emailed again and Luis offered me free delivery for my next purchase instead of honouring the refund I had asked for prior to the flowers being delivered. We are fortunate to live in Toronto, a place where we can choose from many other flower companies that actually provide free delivery and quality flowers, while caring about keeping their customers satisfied and coming back. I will no longer support this local business and I am very disappointed at the horrible customer service I experienced with them. UPDATE: After posting my review, the general manager reached out to me, in order to rectify the situation. He gave me a full refund and a 35 dollar credit towards a future purchase. He was apologetic and took the time to express his regret. This is the customer service I expect from a company I have ordered flowers from many times.

Rosa Park

Had an issue with the card and it was resolved quickly! Thank you!

Milad Almasian

One the most terrible online shopping experience ever. poor quality, terrible customer service, Received late ,they just put it outside when the temperature was -7.

Lucy Wayne

The bouquet I have ordered for my best friend was amazing. Thank you so much!

Kevin Muller

Great service. Thank you!

Devin Armstrong

****** Edit: putting my edit at the top, original post is intact below, after the asterisks. I changed it from one star to two stars because they did fully refund my credit card. They also sent a complimentary bouquet as an apology, and the flowers are of good quality. The details of my refund are: It took ten days (after confirming I would be fully refunded) for my credit card to reflect the full refund. I understand there was one weekend and one stat holdiay within this time. They originally tried to offer only a partial refund if I would accept the flowers the day after valentines day. I don't think they ever should have tried to sell people on this... a full refund is really the only thing a business can do here. I of course chose full refund, no flowers, because although flowers are nice, what people are really buying is the nice thoughtful gesture to their loved one, on Valentines Day. The flowers themselves come second. My credit card was only credited for the partial refund. So I had to call back (twice) in order to remind them they'd promised me a full refund, on the phone, the morning after Valentines Day. They were courteous and apologetic on the phone each time, not confrontational or defensive at all. My credit card was then credited for the remaining amount owed. I will not be using this company again but felt it worth mentioning that they did ultimately refund my card and sent an apology bouquet. ******* I'll just add my voice to the growing number of people who were seriously let down by this company on Valentines Day 2018. I really should have filtered these reviews to the one star ones before I ordered. I'm sure their service is fine on any given Wednesday, but you'll notice a bunch of bad reviews on Mothers Day. And now a bunch on Valentines Day. They take in more orders than they will actually be able to process on peak days. It's odd that the owner is replying to these reviews immediately, but not replying to emails, phone calls, or live chat via their website. They have my phone number, and my wife's phone number, but nobody contacted either of us to tell us the flowers simply wouldn't be coming. We waited and waited, all day and into the night, and they never showed up. Radio silence. Happy Valentine's day! Our first as a married couple. Also odd is that the content of the owner's replies to these reviews isn't (but should be) something like "this is absolutely unacceptable. We know how important this day is, and it is inexcusable, and we apologize and will do everything in our power to make this better moving forward". I mean sure, there's a bit of that, but really it's "orders that went out this morning may have frozen" , or "issues on valentines day don't come from mismanagement" . Wow. Just own it! Our point of contact is you, not the contractors you hire (and don't vet well enough). It's also not the cold weather, it's you. So own it, and deal with what you have to deal with behind the scenes yourself. Unreal, frankly. Hilariously, their website proudly said they were still accepting orders to 3pm today! Other flower delivery services stopped taking orders days ago, because they weren't 100 percent sure their resources (including the ones THEY contracted out) could handle the volume. Not this place though! Keep taking those orders! To quote Seinfeld: "you know how to *take* the reservation, you just don't know how to *hold* the reservation. And that's really the most important part of the reservation: the holding. Anybody can just take them" . In short, don't trust this company on any high volume day. You could well end up disappointed like me, and like these other people who were frustrated enough to review today.

Amin Ladha

The Toronto Flower Company is one of the most organized and professional flower shops I have dealt with in my life! I placed my order with them and soon after I was informed that another family member had already arranged to send flowers to the recipient. I emailed them right away asking to cancel the order and they did so without any hesitation. However what I didn't know is that my other family member cancelled their order as well after they found out I had placed an order as well. I emailed back informing them of the situation and they reinstated my order and delivered it. It is honestly a pleasure to work with a company who is so professional in their customer care. Suffice it to say that all of my flower purchases will be from the Toronto Flower Company.

Daniel Cody

Placed an order online for a surprise delivery. The arrangement was delivered on time and looked phenomenal. Lots of creative arrangements. Thanks!

Tim Belle

Your Splendid Bouquet got me in some trouble. My wife said its the most beautiful flower arrangement she's ever gotten and she wants to have one every week!!!! Thank you so much for helping make my 10th wedding anniversary a smash!!!! The flowers were delivered in perfect condition. The vase especially was very unique and helped bring out the vibrant colors of the flowers. Prices were very reasonable - I know similar arrangements easily cost twice elsewhere. Yes, I very satisfied and you have a customer for life. Cheers!

Brittany Lanzillotta

This was one of the worst places to go with. My nieces confirmation was yesterday and I received flowers TODAY when I had to reach out. They claimed the email they had sent confirmation to had a dot at the end, which any person knows is BS. There are never any dots at the end of an email, just a sentence. And for some reason they miraculously had phone number to send confirmation to today. When I picked them up I had to wait 10mins and the woman walked up to me without a mask on. Smart. Will be going to Nelias flowers next time.

Dave Montgomery

Its 7 pm on Mothers Day. I ordered a bouquet 5 days ago for delivery today. After many calls and online chats starting at 11:00 am today this company still can not tell me when the flowers will be delivered. They ask me to understand that I=t is a busy day. Do not buy from this company ever. Run away . order local ,. Flower Co sucks .Flowers finally showed up at 9:45 . This company has no concept of occasions . They oversell with no regard. This is not a florist that cares one bit about the customers. Reading the reply again acknowlages that they will deliver into late evening without regard to the occasion and customer. They will do the same again and again . Brutal!!

Allene Simonson

I am a little hesitant when it comes to order online but I am thankful I did. For all of you people out there thinking about buying flowers, you will be happy with the flowers that this guys send. Appreciated the text and email to confirm the delivery. Very professional service. Will definitely use again. Thanks so much guys.

Doug Lippay

Nice job, very much appreciated.

katherine greig

ordered a tropical bouquet for delivery to my mother in law on line for the first time and was treated to amazing customer service and help as well as the absolutely gorgeous arrangement itself shout out to especially to Cesar Nino in support for helping a newbie do things right, i would highly recommend and will definitely be using their services again

Craig Martin

I stumbled upon Flower Co after browsing few websites that all seemed to be selling the same overpriced flowers (all using the same pictures and likely owned by the same large company). I chose a nice looking arrangement on their website and flowers were delivered as a gift, absolutely stunning and it arrived just a few hours after ordering.

Armina Nathoo

Beautiful arrangements and great customer service.

G. B.

My son sent flowers from Toronto Flower Company to me for Mother's Day. There was an issue with the order and the customer service I received from TFC was outstanding. They dealt with the issue with great care, attention to detail, and right away. I have a stunning bouquet on my desk as I write this. Thank you! A pleasure to experience customer service of this caliber.

Gary McNeice

We ordered flowers online for Mother’s day. We found out the day after Mother’s day the flowers were not delivered. We called the florist and after a long wait on the phone they apologized and said they had a supplier problem and would deliver the flowers the next day. Two days later there was still no delivery? We called again and after a lengthy wait on the phone we were told they would just refund our money. We ordered flowers with another florist. Later the same day we got a message that they would deliver the flowers after all however this never happened. We had to email them a few days later to get them to finally refund our money. After this post, the company contacted me and explained the difficulties that were happening. They fully refunded our purchase and offered us a voucher for a free flower arraignment. We used this voucher and are happy with their services and the flower arraignment. Everyone makes mistakes, and we are happy with how they rectified the situation.

Alana

I would give 0 stars if I could... The service I received has been awful. I ordered flowers for my girlfriend for Valentine’s Day and was extremely disappointed that they never arrived. I ordered them about a week in advance so this is very disappointing. I also contacted customer support multiple times yet they failed to provide any useful information or attempt to resolve this issue.

Gary Elias

Paid $110 for dead flowers that arrived at my doorstep 830pm on Valentine’s Day with wrap that had a sticker that said delivered in 30 mins. Needless to say, but thank you flower co for sending a new bouquet with more and fresh flowers, and for the costumer service call that I received afterwards.

john hurrley

Best costumer service I have ever had!! The bucket is beautifully done & the flowers are fresh! Thank you so much! I love it!