Reviews of Lowe's Home Improvement (Fruit Store)

Joseph Ghetler

Worst customer experience ever. Now I know why I shop at Home Depot. I purchased a Fridgidaire product and it failed within 10 months. Was told that I had to go back to the manufacture. What retailer does not back their products they sell! When I went to Home Depot with a warranty issue well past 90 days no questions asked. Might as well just shop online Instead of shopping at Lowes. Great Job guys!!!

Faye Z

We purchased refrigerator with warranty. Refrigerator broke on Dec and we expected a replacement. Instead they send Lowes gift cards. 7 weeks later and still no gift cards valued at over $3,000 and still no refrigerator. We were told …

Em von Euw

Sometimes a bit expensive, but I come here for the terra cotta pot selection! Better pot selection than Canadian Tire next door.

Susan Nelson

Every time we are in Lowe’s we have been greeted with smiles and positive, friendly staff. We recently shopped in the Appliances Dept. & had amazing Customer Service from Aaron S. & Carl. We were acknowledged right away. Both were Professional & upbeat. Keep up the great team work!

Peter Powell

Had to pickup some plumbing supplies for the family cottage and stopped at the Lowes in Naniamo after shopping online and finding what I wanted available in store. I have to say this Lowes is HUGE, really well stocked and very organized. …

Magikbus nolastname

Tried to get hold of them today and was shuffled off to a department that picked up the phone 5 times, refusing to answer each time. Phoned again and was told by customer service she couldn't find the prices on her computer and I'd have to talk to the department. I hung up. Don't try and get hold of these people, they don't care. Why isn't there a zero to choose from?

Allen Felker VITVca

Got the Craftsman Work bench a good deal when on sale.

Rick Hollinshead

I had a great experience with this Lowe's. After buying a Broil King Bar BQ for $1200 dollars almost two years ago, and it rusting out, etc. I went to the manager Derek and after I told him how much hassle I had with Broil King, he simply replaced my Bar BQ with a similar priced Weber. He then dealt with Broil King and I was good to go. He has hooked me as a life long customer.

Kevin “Island Angler” Miles

The store was clean and washrooms were as well. Staff was friendly and very helpful. Finding some items were a bit challenging as they would put them on end isles in random locations. Prices are fairly good. We also like how the display items are at eye level instead of up high and out of reach such as home depot. Overall a nice store.

Evan Barker

Uneventful. Not that you expect a hardware store to be. Prices are average to high with a few deals sprinkled in now and again. Selection of tools is sub-par to average. Staff are humble and non & instrusive but also having an obvious air of dissatisfaction but this may due to Covid. Previous help over multiple visits from staff was lead or followed with a heavy sigh. More than once was given poor or inaccurate directions to items in the store. This was mostly due to "not my department" attitudes. All in all, it's a hardware store. I buy the stuff I need and don't stick around very long.

Pat Nugent

Unfortunately on line, flyer items are not offered in store. Even if it says so. Eastern Canadian company operating in western Canada for easterners. Bad business plan.

Taylor Hendricks

Went in to pick up a hefty supply of lumber, had asked for some help loading everything but absolutely no one showed up to help. Waited for 15min and had to load everything by myself. Poor service and the attendants were rude, I do not recommend shopping here.

Andrew Moore

Whether incompetence or a bare faced lie, the appliance salesman told us there were two units sitting in a warehouse in Calgary that were designated for Nanaimo. We bought one of them on the 5th of Dec and they were due to arrive on the …

Robin Banks

Huge store lots of inventory but no staff when you need them...

Andy Fenrick

Not as equipped as Home Depot for inventory

Madison Makepeace

Mike was very helpful and knowledgeable!

Linda Nickerson

I have to update my review of the Lowes in Nanaimo, they have more than redeemed themselves from the experience I had 8 months ago. I have had such amazing service from the appliance department, the plumbing department and the countertop department. I had a fridge fail quickly and the manager there had it removed and brought back to the store, and gave me a loaner while they were sorting it out. They ended up by giving me a full credit while I continue to use their loaner, and they ordered me a new one. They also held my appliances for me prior to my move. The plumbing department also volunteered to link the delivery of a heavy cast iron sink to my replacement fridge delivery so it will not cost me for delivery. And then, advised me of an upcoming sale so I could get the drains and sink grids at a lower price. So BIG thank you to Melissa and Trevor in those departments. And tonight, the associate in the countertop department went beyond expectations to quickly determine the square footage we required for our counters and is following up to see if we need to have a seam in the tops with the fabricator, and will be emailing me. Not sure what her name was, but a big WOW and thank you too! We are renovating a condo in Nanaimo with the good help from the staff in Lowes. There does seem to be a new group of staff there, who are knowledgeable, friendly, and go beyond expectations. Big Shout Out and Thank you!

Ed Robinson

Went in for some flooring, turns out it was on clearance and I saved $2900. They were very helpful, loaded me up with my pallet load of flooring and advised me to buy as much as I could and I could return what I dont use. Great staff, better experience than Home Depot

Natural Elements Vacation Rentals

This store seems to always go above and beyond re: customer service. Every employee in there greets with a smile, last two times we were in, an employee named Rohit not only answered questions but helped us search all over the store searching for items. Super friendly helpful staff! We will for sure be back!

DANCURT

Open late with good prices and very helpful staff. Lowes has become my go to store------. Edit ordered fridge and freezer arrived damaged manager didn't care.. lost my business

Aiden Schultz

Okay, I needed a fan. The other one I was using broke and you would think its easy to find one. Not at this time of year! …

Andrew Jones-Murrell

I didn't know that Lowe's no longer did Air Miles!

Joy Spears

Great service very nice and certeous employees. Thanks Harsh ????

J.A.S Brotherhood

#great #staff #service..... stopped to look and left with car load of home improvement s....... #tbt #photooftheday #picoftheday #loveit #me #sale #sweet #VANCOUVER #islanders #loveit

Christine Robertson

Good protocols in place, but boxes of stock left in the aisles making it difficult for people to get by, especially when using a cane.

Violet Dancy

Staff polite , considerate and genuine . I I wasn't feeling well ..still fighting the end of a flu . Staff in and around the flooring / blinds area was watching me and checking to ensure i was OK . I was dizzy and generally unwell . ( thought i was well enough for a little shopping , wrong ) . prices were on par with other places but selection was awesome at Lowes .

Jeremy Waugh

Great selection of bathroom and kitchen fixtures, more than Home Depot. Sadly their flooring section was mostly out of stock.

Beemerichie

My wife and I went into Lowe's Nanaimo on August 19th 2020. We were looking at countertops to replace the ones in our kitchen as well as a new sink faucet. We went in and we found the design that we liked and we had a quote put together. …

Jonathan Beck

Usually good service, but bought a nailing gun today that was clearly previously opened. Of course I find essential parts are missing and now have to drive there and back 2 hours to swap with an unused product. Spoke with the manager and he doesn't offer anything, not even an apology.

Laura Simms

I never.enjoy this store, it is.close to home so I.have stopped a few times. The staffing is sparse and what I hear most is. "Not my department" . I took a 3 ft stair trim to replace and was.told it would be $35 for an 8 ft. piece of the cheapest.... But I only want 3 ft. Home depot, same.price per foot, cut it for me, asked if I needed anything else and wished me a good evening! Hmmm....0

Jason Williamson

With the purchase of a new home I needed to buy two sets of appliances. After spending 12,500 on appliances, another 2500 on light fixtures, another 1500 on a new BBQ and plants, lawn mower etc I was excited about the new home. Then the …

Jocelyn Maffin

Don't go with Lowe's for window coverings or installation. Their floor staff were nice and knowledgeable, but after you sign the order you're at the mercy of Lowe's complete incompetence regarding third party installers. Our installer mismeasured a window, neglected to bring the appropriate tools for installation of one blind (despite her note that it would be required) and then didn't tell Lowes that she hadn't installed two of the blinds because of that, nor ask for a re-order on the one blind that she had mis-measured. Our order was put in and paid for in June, and it's now the end of September and we still have had to prompt Lowe's every two weeks to find another installer and to get them to re-order the mismeasured one and now more than 6 weeks later find they didn't bother to call us when it was finally delivered and ready to install. They are the slowest, most dysfunctional retail organization and I would not recommend anyone deal with Lowe's installation services. You'll grow old waiting for your job to be finished.

M ES

Have been to this store now two or three times. All very fine experiences with the staff. They are friendly and knowledgeable about their products. One thing that stood out for me is that they are all eager to help, from the store manager right down to the clerk who helps me load my truck! It's worth the drive from Youbou to go here!

Md Rezaul Karim Robin

Their stuff are always nice! Love this place for all the offers they gave!

Corey Shaw

When told to bring something in for return that was bought online and then when we get there we are told there is nothing you can do and to contact the maker of the product...... what a waste of a drive from parksville. Thx Lowe’s !

Pradeep Kumar Kumaran

I should have come earlier to look for materials for my renovation. They have a wide range and products to suit everyone's taste and budget.

The Rogue Less Travelled

I went to Lowe’s for a purchase and attempted to use my veteran’s discount - which US stores honoured when I was down there - even though my service was with the Canadian army. I’ve also used it here in Canada. However, neither the manager or the “customer service specialist”, who had been there for “years” had ever heard of it. I shake my head at the Lowe’s in Nanaimo and won’t be going back again. Disrespectful.

Rob Lassman

I currently was shopping at Lowes North end of Nanaimo, I have spent thousands over last several months renovating my house. This particular visit I had one of the employess raise his voice and tell me to put my dog on a leash, I asked if I could get the PL400 and he said no, while another employee lead me to the PL400. As I was leaving to pay for the product the very loud pretty much yelling employee said DOGS ARE NOT ALLOWED PERIOD... Well I spoke with the check out lady as I have been in this store several times a week, they said it was an unspoken rule that dogs are allowed in.. Bottom line I do not think an employee with that attitude and aggressive behaviour is at all good for your business. I spoke with two other employees who 100 percent agreed the treatment was over board and uncalled for.. This employee however may be a good worker but I feel he should not be dealing with customers

Vancouver Island Real Estate Network

BEST HOME IMPROVEMENT STORE IN THE AREA! Anytime we have been in this store we are always met with a kind personable staff member who checks if we are doing ok. Then we get given a great selection of items with extremely reasonable …

Srz “Srzbzns” Bzns

Staff didn't appear adequately trained. Trying to find an associate to help buy a washing machine took nearly 30 minutes. Don't actually stock many of the models, but have floor models they don't stock.

Ryan Vandecasteyen

Placed an order online expecting my contractor to be able to pick it up. Only after the order was placed and confirmed did they bother letting me know that only the original purchaser with the original credit card can pick up the order. Was passed around 4 times on the phone and hung up on twice while trying to get more information or make arrangements. Very frustrating.

elena toupitchkina

Absolutely excellent customer service. So happy to have found this store at my new location.

Cam Sawatsky

Trying to buy a $2000 Ariens snow blower but because there are none in stock in Nanaimo and there are none within 100 km, I can't buy it. They get truck loads of stuff from their DC every week but won't ship it...seems they don't want my money on something like this. Had the same problem trying to buy an expensive generator from them too. Not sure why they want me to shop at the Orange store instead of this one but I guess that is where my money is going to go...

Louis HP

Plant homicide. Crime scene if I do say so myself. 80% of the plants look like this. How can someone sit by and watch them die??? So very disappointed in you guys.

Nicola Farrer

Poor customer service. Went for one item, was told three different locations by the different people, only to be told in the end by the first person I asked that they don't sell the item.

Candy Beggs

I find this place difficult to navigate around and find stuff. As well as the staff seems as though they really would rather not be there.

Michael Gintowt

Edward in the kitchen planning dept was great. Knowledgeable, and smart. I don't know about anything else there, as it was my first time. I did see a huge selection of kitchen and home stuff.

Douglas Smith

Had to return a few items yesterday. The new policy at Lowes is to not accept any returns due to the virus. First of all who is to say that twenty people before me had not handled merchandise in the store? So me wanting to return an item is infected any more that what they are selling in the store? The reason I shop there is the fact that I can return items when I need to. I start a project and buy a little more than I need and return them once I'm finished. Now they say I can't return anything? I don't care if you have to use six foot tweezers to make the return..... this is a required service . This is a half baked, over the top reaction. No problem I'll just mosey over to Home Depot... ridiculous.

Calvin Mackay

Not good to work with . It be so much nicer if I could ti a minuses five. You know how to waste people time here. Lost a a lot of valuable time traveling for a item on sale where its actually cost more than its worth ( my time here can never be replaced) I would go to HOME DEPOT instead I can buy same items in there and have way less negativity in there AND HAVE PRICE MACH. Think I should put this on Facebook and see how far it goes. LOWES YOU DROPPED THE BALL ON THIS ONE. Normally I dont do the review thing, but i just cant ignore how pathetic they are. Ps what about there policy on the coronavirus I guess they don't care about their health or their customs health.

Adrian Scott

The most helpful staff without the craziness of Home Depot. Definitely the better option when up in the north end. I appreciate the brightness and cleanliness of the shopping area. Feels less enclosed than other places.

Dean Derkson

A good place to check out for house upgrading ideas.

Ryan O'Keefe

Friendly staff and a convenient location. Would like a little more selection for some of the lumber though. The lumber they have is decent quality.

Frank O

Has all you need but a way over priced. Edit: New experience with Lowes. Bought an $800 Cub Cadet lawnmower at Lowes on Thurs, put it together Fri and ran it with no problems for about an hour, went to finish cutting the grass on Sat and no start. Tried everything possible and finally called Lowes. Nothing but a run around from wanna be manager Willie and they just passed me on to the manufacturer. Said no return because I put gas in it. Well if I didn't put gas in it how would I know it's not going to start. I would expect to get more than 1 day of use and better product support from Lowes. Never had a problem with the competitor. That does it for Lowes and my wallet and everyone I can tell my story to.

Bobby & Sally Parihar

Avoid this place at all costs!! Willie the assistant manager gave me BRUTAL service... How awful... I went in to grab some paint... Simple enough right? I noticed the cans were bent and didn't think it was a problem. My thought never crossed that they would be cracked... I didn't notice because it was so subtle a leak... Until I came home and saw this on my floor. *total amateur I should have had the carpet covered* So I went back to the store and WILLIE the assistant manager wouldn't acknowledge that the store sold me a defective profit... The counter girl Ali was super supportive and told me he was a nice guy. He came out and immediately his energy was that I was wasting his time and that there was no way to prove that they sold it to me like this. I embarrass myself in the store as my confusion leads to frustration that he instead goes on to tell me in his 7 years he's never seen this happen. As if this was his problem to not acknowledge and his length of time at a job has something to do with it. No refund, no free cleaner, no apology, instead he says he'll give me a discount on my next purchase... How absolutely unfortunate that Lowe's has THIS level of customer service at the MANAGEMENT level... Over a $50 can of paint? Lowe's? You're going to treat a customer like this? After now I have damages to a house that isn't mine, costing me much more to repair this... This is a big company. Reviews and testimony like this isn't worth the can of paint Willie... You have to learn how to empathize and treat your customers with respect if you ever want to get out of the world of assistant manager. Absolutely disappointed and looking for every opportunity to avoid ever having to shop there again, and every opportunity to steer everyone I know far away from this place. I will say that the other employees acted cordially and helped me to find product, and even felt my pain with me. It was unfortunate that this location has people like Willie somewhat in charge. Goodbye Lowe's!

Daryl Shuttleworth

Thanks, Alex, the 6 foot maple 1x2 and 1x3 was on sale! Snagged the last useable pieces at a great price.

Ryan Park

I went to a North End home improvement store, it only had 1 type of wall plates I needed and they were erroneously out of stock. I then went to Canadian Tire and they were closed. Luckily I noticed Lowe's is right beside Canadian Tire and they not only had stock, but they had 3x the wall plates, better prices and I could even find closer matching colors given the amount of choice. Next time I'll just go straight to Lowe's, I was pleasantly surprised.

daniel mahony

The staff at the Nanaimo Lowes are not helpful at all. Every time I go into this store, it is a let down. Go to Home depot.

C. M. P. H MONTGOMERY

Staff were amazing so refreshing to see. it was 15 min to close the order was over my trucks max weight so they hand bombd 1200 pounds of flooring into my truck not once did I hear about them closing or wanting to get home not a single …

Petunia PuddleDuck

Product showed inventory in my selected store (of over 100). When I showed up at the store, the employee said they couldn't find it and that it was probably due to incorrect inventory. If your missing 100 of 1 specific item your store needs some serious work.

Kiefer West

We have been to Lowe's several times and the staff have been very knowledgeable and helpful. The store is always well stocked, well lit, and good pricing. Several other hardware stores never have verything that we needed but Lowe's always has what we need at great prices!

Paul Nielsen

brought in a 5 gallon bucket of paint that had separated and the helpful staff put it in the shaker and restored my paint quality quickly at no charge

Original Flow

Staff is always helpful when you come across them. I have always had some issues with how the store is laid out when it comes to finding the unique items. But their prices and selection are always good and will continue to shop here.

Barbara S

My husband and I are renovating a rental unit we have and we needed a new vanity a new kitchen cabinets and many other things. We went over Friday night and we asked for help. Costumer service called a woman named Lori, she was the most helpful employee I ever had in a store like that. Things she didn't know she made sure to ask the right people, she took her time to help us and she was so good that she even waited with us by the cashier when we were leaving to make sure things went okay. Amazing service.

Janet G

I just got my new granite counter tops from Lowes, for my kitchen and bathroom. I love them! Sasha gave me a very competitive price. The guys who came to measure and install them were polite, efficient and did a great job! Well done!

Adelheid Francis Teshendorf

Lowe's doesn't want your cash: I attempted to make a $5 purchase with a $20 bill and it was a big cuffuffle and a time consuming ordeal. The cashier had to call her manager to request this $15 in change.... it took some time for her to call the manager to explain the whole situation, and for the manager to walk the $15 in change to the cashier from some other location in the store. Very bizzare for a major franchise in a first world nation.

Captain Chainsaw

Very rude i had the worst experience ever they have this long black hair girl working there very unprofessional she suppossed to be the head cashier not helpful ,rude and arrogant they false avertise and then they try to get out of it then when yu ask for a manager there never around to help no wonder there going out of buisness i do not recommend this place at all

Trina “Bubba” Bell

Really like that place there is alot around there that I like

Heather Comeault

It was difficult to even find the place and then we were unable to find anything we were looking for. We were also unable to find anyone working that could assist us. Finally we found a help button and an associate came by and asked us what we needed. We asked if he could look for a specific type screw for us and he told us whatever is there is there and would not even look or help to find them and he then walked away. We didn't purchase anything and left to go to home depot. Will not be going back here

Blake Maynard

We had a great customer service experience with Darrel in the appliance section. Was honest and provided great info on product. Thanks Darrel for your help.

nodd89

Super hit or miss, if you need help you either get an absolute champion that is very knowledgeable and super helpful, or you get help from someone that doesn't have a clue what direction the cash registers are in

Elias Taylor

The store layout is so confusing no real organization, they do have a selection of products that is decent..

Steph B

It was recommended to search here for my appliance. The employee needed to get back to me on a price and he called when he said he would. Arranging delivery was great; included taking old appliance away, dropping off new appliance and …

Cammeron Berg

My last experience was a marked improvement over my first visit to this store. As a design professional I often accompany clients to retail establishments to finalize purchases for projects I have been contracted to design for. On my first …

James Bates

Picked up a charcoal BBQ for cheap. The only place in town that had one under 300 dollars. Staff was very friendly and helpful. First time purchasing somewhere other than a snow shovel. Will definitely be back

Darrell Fraser

Needed a garage can lid but they don't sell separately. There were several lids but no cans so Terry let me have the lid for free. Excellent customer service????????

Jina Culleton

Awesome staff. I didn't get harassed by staff or other shoppers about not wearing a mask

Gary Cawthorne

I placed an order in May. It was to be delivered June 03. I had not received it by June 20th, so I sent several requests to Lowes for order status via email with no response. In Mid July I still did not receive my order. I spent several hours trying to determine what happen to my order and finally I got my Money back. Apparently once Canada Post picks it up, Lowes washes there hands of it. It is upto the consumer to follow up. Canada post never did update their tracking page, so hopefully they are enjoying the pickaxe. Gary

Tami Edwards

Bought a glass shower door. When the box arrived at checkout, it was badly damaged. I asked the woman who brought it out if there was any possibility of getting another door as I knew there were 3 in stock. She told me the other boxes …

Jimmy M

Honestly I haven’t been a huge fan of Lowe’s but in the last few months I’ve been impressed with stock, selection and pricing. Service in store pretty great too. Why not 5 stars? Two reasons: they don’t have tap available for payment (cmon …

JPeeps

Crappy customer service, probably the worst of any store in Nanaomo , I'm standing here waiting for 5 minutes to get help with a generator and still nobody. This has happened before and now after happening on many occasions I'm posting this. I will go pay more and support a store that wants and earns my business. Lowes can move on out of Nanaimo!!! Disappear like target!!!

Leah Fjeldstad

Only one person showed any interest in helping. Others just avoided customers

Carolynn McKinnon

Good variety of garden tools and supplies. Ideal for this time of year.

Doug Podritske

Store has some of the innovative items for your home remodeling needs available most of the time

Bryan Porrelli

This is a great hardware source way better than Home Depot. Better price, less staff shortage, I sense they try harder..

Ant tony

Bought an Electrolux washer in store at Lowe’s Nanaimo last October 26, 2021. Since, there was no inventory available the salesperson told me that the earliest delivery would be on the 12th of Nov. Few days later I received a call from …

Rod Clint

Same as Rona ..... but they each have sales on at different times.... be sure to check both before you buy...

Evan Volker

Sold my client countertops that were not the same width for her kitchen, and wouldn't help her out with any sort of discount when she had to return the ones that were too small. Blew her budget right out of the water as she was forced to replace them with more expensive tops because of their mistake. Mistakes happen and sometimes there's a breakdown in communication but they were 100% unwilling to meet half way on the problem. I deal with a lot of building suppliers in Nanaimo, and Lowe's is by far the worst I've had to deal with when it comes to customer/contractor experience.

Emma Hastings

This is my honest opinion if you are a female house owner, don’t go here. You get more customer service at Home Depot, Home hardware and Rona.

Nancy Johnson

We have spent thousands here at lowes setting up our new house. Every department we needed to go to we were greeted with a friendly face some staff more knowledgable than others but still directed us to another who could help more. Gurbey in appliances is wonderful, he is in his position for all the right reasons. Helpful , knowledgable, and sincere and will do his best to suit your needs. Lynn on the front desk is also another very helpful and kind representative of the store. She likes what she does and it shows. It's not easy o be in retail sales but these people have it together that's for sure . Thank you!

Michael Fidgeon

Spend thousands and still poor in-store service. However, great deals on website specials with excellent delivery.

Maynard Skrepnechuk

Hard to get assistance. Only customer service till was open. One was on the phone. The other one was busy with paper work. Not friendly service. Like the prices the products and the store. Customer service needs an improvement

Elizabeth K

Had a young guy named Rob help us is appliances and he was awesome!! Only giving 1 star because a few other times we were in, staff was unfriendly and didn’t know what they were doing. It’s painful...

Allan Webner

Helpful, patient, knowledgeable staff. They even loaded a large patio umbrella, and the very heavy base for it, into my car for me. Prices seem reasonable and the sale prices are quite good.

Janene Holowka

Needed a deepfreezer and I don't shop on line.lowes found a way for me to make this purchase over the phone.Their service was beyond what I expected.The staff were so helpful when we picked the item up.Thankyou for the great service.

Ray Watson

Took 10 minutes to find someone to help with window coverings, would have given 0 stars if I didn't want to blame terrible service on covid

Steve Esteban

My wife and I were just into the store in Nanaimo. We both have to say that we were very impressed with the service offered by this outlet. Everyone that came remotely close to us asked us if we needed help or if we were finding what we were after. Steve, in the door and window section, was very helpful in finding what we needed. There was also a young fella that told us about the contractors card that would get us 15% off from Monday to Wednesday of this week, and if we got that card our deliveries would only be 40$ within a 50km radius. Impressed? Yes we were. When we paid for the goodies we bought, we received a 25$ gift card because we spent more than 150$. I then decided to buy some “Gone in 30 seconds” for our roof. The young lady at the till said “you need to return what you bought and then buy all of it together so that you can get another 25$ gift card”. Impressed? Yes we were. She didn’t have to save us 25$ yet she did. Basically we got one gallon of the cleaner for free because she was cognizant of what was going in. All in all, we were both very impressed with the service and the people at the Lowes in Nanaimo. We will definitely be back. In fact, we went over to the Home Depot right after this visit and my wife was not impressed at all.

dean daniel

This store is good and staff are helpful. I am, however, very puzzled at the fact there are 18 handicapped stalls out front. EIGHTEEN. This is close to half of the small parking lot they have. Very peculiar.

J MacDonald

The prices are great but buying wood is a hassle, last three times always waiting for a price check. The gills are not manned very well.

Anne Alcock

Terrible phone service! Tried to get someone in the plumbing dept., it rang and rang, and then stopped, so I called "customer service", who said he would try to get someone there. He couldn't - "they're very busy", whatever.....I'll go somewhere else.

Tom Vuu

I been a Lowe's supporter since they opened years ago and has spent thousands for my homes and businesses. …

Nick Nixon

Good selection, friendly staff. Doesn't have the full gambit of tools and hardware as home depot, but carries some great products.

Kenneth Black

Store is massive and hard to find anything as the end isle labels are very general, we were there on black friday and there seemed to alot of staff around but trying to find one that isn't already helping a customer or having a casual conversation about nothing related to the store or helping while we waited around was frustrating. Finally a young worker we found and flagged down, he helped to the best of his ability and found what we were looking for, seems like this is the only place to get 3/8" threaded rod holder c-clamps.

Ken Robinson

We bought some paint and needed some custom tinting added to the cans. We received excellent service from Anil, Caiden, and Akshay. We want to commend each of them for exemplary service and knowledge.

Tina Elluk

Great place to find what we need to repair Kitchen Cupboard's & etc.

Steve Levington

I love how easy everything was to find. Staff very helpful and no long lines. Did think they were pricy though.

Suzi Petersen

We received excellent advice from Alan when shopping for a gas BBQ. The choices are a bit overwhelming and he helped us decide what would best suit our family. He took the time to explain the important components that indicates a quality product that would last more than a few years. He was friendly, professional and helpful.

Dave Stewart

UPDATE- The store manager has contacted me and offered delivery and a deal on the umbrella as an apology for the poor service. Worst customer service ever! Took an hour and half for them to tell me they were sold out of what I want. Got to Lowes a 5pm to get a hose connector and patio umberla. After seeing no one working in patio section got hose stuff first. Got help right away with that but when i asked for help with the patio umberla he told me I need to speak to seasonal. Waited again in seasonal for service for about 15 to 20 minutes before getting acknowlged by a staff person who was busy with another customer. Waited another 20 minutes for him before giving up and going to Canadian Tire. Canadian Tire was closing so back to Lowes. Saw the same staff person again he apologized for the delay and went to get the umberla. Over 25 minutes later he was still a no show. Spoke with Assistant manager Dan who then told me the umberla was sold out. I asked if i could pay for it now and have it delivered to my home and he said they coukd not offer free delivery. When i asked him why his staffing was so low he said the guy should of asked for help and pointed to another Staff member there. That Staff person walked by me 6 or 7 times without even ackowleding me once! To sum up I spent 1.5 hours in Lowes with my 4 year old on mothers day evening for nothing thanks to Lowes poor service.

Brett Mason

I actually like Lowes as a business quite a bit, and often come here to get supplies for home renovations, but I thought it was important to write this feedback here. …

L Nel

Awesome people in paints and cabinet area we are renoing so it's nice to run into good people

John Gislason

Good place to shop! Fair pricing and good service. How can you lose?

jim bo

Usually found what I wanted. Staff are approachable, and helpful. Great lay out, with large aisles and kept very clean.

e bj

Nice showroom and floor staff who are friendly but seem to have very limited knowledge. Cashier was terrible. Didn't say a word through the entire transaction; like I was an intrusion.

walter wilson

Like the store. Bright and clean with helpful staff but checking out is the worst front end I have ever experienced. Since the first week the store opened I have not had a good experience checking out. They never have enough tills open and the cashiers can't do more than two customers without having to call a supervisor. Home Depot and Canadian Tire can have 50 people lined up at the checkouts and I still get through faster than if I am first in line at your store. This happens every time I shop at your store. Checking out is the last phase of shopping in a store and if it is unpleasant it will taint your whole experience with that store. Once or twice under special circumstances but not every time.

Jim Nelson

No one to help u or if u find some one they have no idea about the product.

Go Gan

I bought a showerhead during COVID. After I installed it, I was not happy with the product. I went to return it without the receipt, or the original packaging, and there was no problem whatsoever. I was attended to by the store manager Deryck, who is great in my opinion. I did try and do the same thing the day before when Deryck was not in. The clerks in charge kicked me out of the store. I dont think they were trained well enough in their store policy and like one of the previous reviewers mentioned, they were hysterical over COVID. Deryck is the store manager and is a fair person to deal with. I went from the day before vowing never to return to that store ever again, to being a loyal customer. Deryck is the best!

Charlotte

I like Lowes Nanaimo. The staff are friendly and helpful. They stock most things. Staff are able to give lots of diy advice.

Allister Clisham

Just avoid this place and go shop at one of the many other hardware stores on the island. Over priced and damaged goods for sale with no one to take responsibility. Point of sale machines are out dated as well and do not support tap to …

Jay x

Requested a vanity that was on sale on the front page of the flyer. Despite it being the front page sale, they didn't stock it in the store OR warehouse. Made me prepay anyway and promised a 2 week arrival. Repeated promised arrival dates followed and were always lies. 2 1/2 MONTHS later it finally shows up. Yeah... not weeks...MONTHS. The embarrassed and frustrated staff looked into it, and this was the case way before it was advertised. Zero available for the entire west coast of Canada, and Lowes knowingly did this, hid this, and lied to customers about it. Angry staff talk. A Better Business Bureau review is well underway. If you're ordering from Lowes, you better not be in a hurry! I can't imagine how long peoples orders farther down the list took (I was first).

Igor Sevic

Purchased a 2K+ fridge from here just shy of two years and the fridge stopped working. Of course it's over the warranty period so I'm out of luck and need to purchase a new fridge. Called Lowes first to see if they are willing to give us a …

Rob Ferguson

Ash in appliances was awesome on the phone. He checked to confirm stock of a specific unit, answered some questions and called me back in 5 minutes as promised. Thanks again Ash!

Ryan Pan

Massive store, great selection, friendly staff.

Tracey Russell

Excellent customer service from Carl, very impressed with his manners, knowledge and attention to my questions. Only place in town I found appliances in stock. Definitely recommend

Richard Thompson

It was great .I had help finding heat registers and they had all I need . I also bought right kind of soil and I had help loading from a very nice employee . It was a great day all round.

Alli G

Had a really uncomfortable experience in this store last night. I had to go to the immunization clinic at North Town so my wife decided to kill time in Lowe's while waiting for me. We needed to grab something from there and I was going to …

Terry Novak

As usual lots of staff and more important they had lots of product. Found what I was looking for and a few things I wasn't looking for but can't pass up a good deal.

R.A. Cartagena

Very well laid out store. Employees were very helpful in nearly every aisle. Decent sales on Boxing day.

geo ball

Has 6 patio screen doors on website and none in store. Was told that they will not carry them instore and when you try to buy online it says shipping unavailable? The more I try to buy from them, the more they refer me to shop online? Nice knowin ya Lowes!

Karen Vanderberg

Was very disappointed that an attendant said they would be phoning the next day with a quote for stone for around the bottom of our whole house. They did not get back to us and still haven't after a month. I could have phoned them but because this is going to be a costly job would not trust them when the product is available at other locations. Very poor customer service.

wolf

Nice big store with helpful staff and plenty to offer. lots of specials on the right days can make a huge difference. i dont like the lay out of some areas though makes it hard to find some departments but not a huge draw back. please open a branch in comox valley one day

Reid McInerney

Continually have dealt with incompetent staff that clearly don’t know what they are doing or even know where the products they stock are located. At first they appear to be helpful, then after an hour of walking around the store you will realize damn I should have gone to Canadian tire or something.

Chris Brown

Good store with lots of stock. Staff are very helpful

Debbi K

Great selection and fair pricing. I have ordered custom windows from them several times. Their price has been better than most Service is generally good.

gabriela lea lee

I shop there 2 now I'm impress how staff was helpful and knowledge about products and direct you to right person. I'm will shop there from now on and the open hours are great for me.

D Bez

Since they won’t post my review I will post it here regarding the purchase of a snowblower. Not worth it I have had Briggs & Stratton engines before and they performed well. The engine here is easy to start but that’s not the problem. Even on a flat surface once the snow starts get wet/slushy this 208cc has issues powering through. You have to take half to third width passes. It doesn’t handle pure slush at all and the belt gets wet so it slips and eventually won’t work at all. I have a100ft driveway with 20% grade and the unit will make up the driveway but conditions need to be no worse than moderate wet snow. This machine is also heavy and you end up pushing it to help along which is exhausting. The real salt in the wound here is that I expressed these concerns to the salesman when I purchased the machine to which he stated it should work fine but if it didn’t there was a 90 day return policy. A no brainer and I felt that I could purchase knowing if I needed something else I was covered. Nope... I went to return the unit and was prepared to spend more on another unit but I was informed that I could not return it because it was oil/gas powered. Would have been nice to know before buying an $800 product. I called to speak with a manager and while I did get a call back from the department manger I also had a call into the store manager, twice, to discuss the need for explicit training to protect the consumer from erroneous information from staff. This is a big investment. I never received a call back to address my concerns. No customer satisfaction here.

R Perry

The service here is pretty hit and miss. Many of the staff members clearly often have more important things to do. Whether they just blow by you so fast u cant even ask for help, or just look at u when you're standing with an arm load of stuff at an empty check out and tell you there's no one to operate the checkout right now and carry on their way (just happened!).

Jeannie Ward

I find this store a bit confusing. The layout doesn't always make sense. Adding to the confusion is the lack of knowledge of some of the customer service staff. When asking for directions to find specific items the staff either dont understand what you want or don't know if the store carries the item. Prices are a bit more expensive. It is nice to have a hardware store in the neighbourhood but some more orientation any on going training could help the staff.

Sharon Olsen

I stopped in at Lowe's today....just to look. They had a great sale on and I ended up buying a complete kitchen appliances package. The sales associate Aaron was very helpful. Thank you

John Willson

I am giving the staff 5 stars for having to put up with rude people that think they are entitled . I have been doing construction on the island for the last 6 months and seen and heard a lot of these people at all the retail stores that I shopped at. If you respect people and are pleasant they will more likely help you. Then when I go to post I found and laugh at some of the negative comments that are blamed on the store but if you checked that can of paint or know how a warranty works you would not have had any issues. And with the phone people I know I find it inconsiderate when people are answering your calls when other people made an effort to get up and go to the store. I would like to see more people treat our blue collar workers better because with all the online shopping all these jobs will be eliminated for all the retail stores.

Sonja Lindquist

Good deal on appliances but took months to get a countertop cut and installed. I would not recommend them for this service. Salesman was helpful though.

Suzy K

I find the staff at Lowe's very helpful. For instance; a part on my faucet broke and the manager went out of his way to get me a replacement part from the manufacturer. They are always friendly and professional every time we go there; which is often.

Deon Gregoire

If Can-tire don't got it, Lowes will. Competitive prices, major selection and stock.

Edward Ducker

I wasn't there however I have shopped at Lowes before and have good experiences with this store. Box stores. Pretty much all the same regardless of what they sell.

Fernando Ferreira

Nice community store. Sadly the selection and stock often lacking, requiring a trip to another store.

Peter George

Very helpful, great staff.

Mabel Chen

Horrible experience with Lowes Canada store in Nanaimo BC, store #3323. Put order on Jan 6th, 2019 for counter top $2573. Waiting for 3 months, Nothing came in, went to store asked, forced us pay hidden extra $800. We had to paid extra $613.33. And waiting until today Apr 29, still nothing got it. Asked to return my money, store refused. What's we have to do?

Brother Bryan

Don’t usually do this. I have found the staff to be great, and I’ve taken advantage of their price matching. My one on one dealings with the people on the floor is what really stands out to me. Plan on doing most of my purchasing their from now on even though I live out of town. ????

Sean John022992

Worst staffed outfit, employees hide from costomers, anyone or management that holds any weight, will likely be hiding in the back, or on break. Save yourself the extra money you expect to pay to get decent service in a store like this, and source your building supplies from anywhere but here

Joe Lewis

My wife and I have been in the Nanaimo store two or three times. We are not just customers, but also construction contractors. Not once has any of the staff or manager said hello or can we help you. More like avoid customers when seen. Prices are high , customer service sucks . I totally understand why they are closing stores . I believe if they did better training to their staff, educated their staff and simply hired nicer people ......they might have a chance to stay in business. My opinion, don't waste the gas or your time shopping at Lowes in Nanaimo.

joe minifie

Their website is inaccurate and Lowe's errors have cost me time and effort to correct. They thank you for pointing out their errors and offer no solutions to solve your problem. Most products are available at other online and retail stores. Shop elsewhere to avoid disappointment.

Anne C.

Recently we had a Oklahoma Joe Smoker BBQ on order which was shipped to the Nanaimo, BC location. My husband called the store to organize pick up and Assistant Manager Murray Salmon was extremely professional and very accommodating. When he arrived at the store the BBQ was built and an employee was on hand to assist with the loading of it into the pickup. The quality of service and the BBQ was 5 stars.