Reviews of Fleur Concept Inc (Fruit Store)

Jacob Williams

The bouquets are beautiful and last much longer than any others I've purchased or received. I love my monthly subscription. A splurge gift for myself...I love when the package arrives!

Ruby Dean

My mother-in-law loved the flowers. She said they were beautiful. And it made her day.

Erika Forcier

Terrible experience never received the flowers and the rest of the order. I try email I received a mail say my email can’t be send so email don’t work try call more 30 time in 4 days nothing Really bad for a business or supposed spread love and joy

Noémy Lefebvre

(Translated) Delivery on the scheduled day but however I ordered a bouquet of 16 flowers of different varieties, a $ 20 vase and my mother received 6rose with chocolates when she does not even eat any .... wow I do not recommend at all .... (Original) Livraison le jour prévu mais cependant j'ai commander un bouquet de 16 fleurs de variétés différentes, un vase à 20$ et ma mère a reçu 6rose avec du chocolats quand elle n'en mange même pas .... wow je ne recommande pas du tout ....

David Kelly

The blooms last an incredibly long time due to their freshness upon arrival.

Gabrielle Archibald

(Translated) Very disappointed with the bouquet I received. The flowers were practically dead and all crushed. Not only was the total price with delivery expensive, it happened completely “botcher”. It was a gift and I was almost ashamed to give it. (Original) Très déçue du bouquet que j’ai reçue. Les fleurs étaient pratiquement morte et tout écrasées. Non seulement le prix total avec la livraison était cher, mais c’est arrivé complètement “botcher”. C’était un cadeau et j’avais presque honte de l’offrir.

Edward Martell

Such good quality, very farm fresh and diverse set of flowers! There is a true essence of care in the package. My favorite are summer peonies.

Samantha Merlin

Easy to order, beautiful collection of flowers.

Dan Mcw

Ordered on-line. Great website. Easy to fill in and find what I wanted.

SorArt

Hey. You sent the person in the postcard a text where instead of letters, question marks were printed (??????????). Couldn't you contact me to solve this problem? Bad service ((

Elsa Romao

I never received my flowers I paid extra as well for a morning delivery. Three ladies never received their flowers, teddy, card and basket of candy. It was a very disappointing Valentine's day. I tried to contact someone all afternoon and the phone was busy the chat was automated and no one replied on email. I wouldn't recommend Bloomex or any affiliation with Bloomex. Now I am waitting for my refund. I feel I was scammed. Do not buy from here.

Michael Lewis

The flowers were beautiful and we went on time. Loved the communication that they had very step of the way

Lynda Champagne

(Translated) I ordered a large bouquet of flowers over the internet for my mother last week for Mother's Day and just found out that she never received them! The 2 email addresses I found don't even work! Obviously my Visa was charged as soon as I ordered ... I find it quite boring because it was super important for me, especially this year. But it reassures me a little to see that I'm not the only one to have had such a bad experience ... So for me, it's a big zero. (Original) J'ai commandé une gros bouquet de fleurs par internet pour ma mère la semaine passée pour la Fête des Mères pis jviens d'apprendre qu'elle ne les a jamais reçues! Les 2 adresses email que j'ai trouvé ne fonctionnent même pas! Évidemment ma Visa à été chargée aussitôt que j'ai commandé... J'trouve ça pas mal chiant car c'était super important pour moi, surtout cette année. Mais ça me rassure un peu de voir que j'suis pas la seule à avoir eu une telle mauvaise expérience... Donc pour ma part, c'est un gros zéro.????

Chris Smith

My wife loved the lilies. Not all the buds bloomed which was a bummer.

Jack Stevens

Very good service. I get a beautiful bouquet once a month.

Bounce KO

(Translated) Delighted with the ease of ordering the flowers. Several packages available so several opportunities to please :) delivery service available. all the ingredients together for a nice surprise :) (Original) Enchanté de la facilité à commander les fleurs. Plusieurs forfait disponible donc plusieurs occasion de faire plaisir :) service de livraison disponible. tous les ingrédients réunis pour une Belle surprise :)

Donna Thompson

Nice delivery and beautiful flowers. Recommend to everyone!

Louis Olivier Sasseville

(Translated) I ordered a bouquet of 18 roses 2 weeks in advance of Valentine's Day. I have an extra for delivery for this date for a total of $ 150. The bouquet has simply never been delivered. He doesn't even answer the phone and their voicemail is full. Very big lack of professionalism which is akin to fraud! (Original) J'ai commandé 2 semaines à l'avance de la St-Valentin un bouquet de 18 roses. J'ai un extra pour la livraison pour cette date pour un total de 150$. Le bouquet a tout simplement jamais été liver. Il ne reponde même pas au téléphone et leurs boite vocal est pleine. Très gros manque de professionalisme qui s'apparente à de la fraude!

Laetitia Biron

(Translated) A disastrous experience. Order of $ 1OO for Mother's Day that has never been delivered ... All negative comments are blocked on Facebook, no response when you call, that's service! (Original) Une expérience désastreuse. Commande de 1OO$ pour la fête des mères qui n'a jamais été livrée... Tous les commentaires négatifs sont bloqués sur Facebook, aucune réponse lorsque l'on appelle, ça c'est du service !

Anne-Claire Mybeauty

(Translated) Beautiful shop, a true paradise for lovers of flowers and plants! We find everything: cut flowers, orchids, flower arrangements, fake flowers ... Impeccable service. (Original) Magnifique boutique, un vrai paradis pour les amoureux des fleurs et des plantes! On trouve de tout: fleurs coupées, orchidées, compositions florales, fausses fleurs... Service impeccable.

Ohagsy Anvar Vohaso

Clever delivery boy found a place we live in (which is not so easy). So nice to see my wifey smile these days.

Erick Lantigua

Amazing service, quick delivery & BEAUTIFUL FLOWERS!

Lucie Whittom Gingras

(Translated) Good morning all ! I am disappointed with this company which says good service, Hello when you order flowers several days in advance for a death as it happened to me for my little sister well I tell you bought them elsewhere because the service is really rotten! I will never do business with this company again (reason given for the order lack of flowers and Mother's Day is not a reason in my opinion. In addition we were three sisters to order and we received nothing from them, not even one. call to advise us, too bad on their part, bad service, I guarantee you. (Original) Bonjour a tous ! je suis déçue de cette entreprise qui dise bon service , Allo lorsque l'on commande des fleurs plusieurs jours à l'avance pour un décès comme il m'ait arrivé pour ma petite sœur bien moi je vous dit acheté les ailleurs car le service est vraiment pourris ! jamais plus je ferai affaire avec cette entreprise (raison donné pour la commande manque de fleurs et fête des mères c'est pas une raison a mon avis. De plus nous étions trois sœurs a commander et nous avons rien reçue de leurs parts même pas un appel pour nous aviser , dommage de leur part. mauvais service je vous garantie . Merci

Jennifer Wells

Love this company!!! I used their flowers and made the most beautiful wedding bouquet. My flowers arrived exactly when expected and in perfect condition as pictured and described. Will definitely use this company again!!

Krystel Deschenes

(Translated) I had flowers delivered and despite the small problem they provided very good customer service! Phone follow-up with a very nice receptionist! …

Nicolas Pellerin

(Translated) FRAUD! I ordered flowers well in advance and received nothing. The store does not answer the phone and their voicemail is always full. I had to contact the credit card provider to get my refund. A great way to ruin my wife's first mother's day. Don't buy from there !!!!! (Original) FRAUDE! J’ai commandé des fleurs bien à l’avance et je n’ai rien reçu. Le magasin ne répond pas au téléphone et leur boîte vocale est toujours pleine. J’ai dû contacter le fournisseur de carte de crédit pour avoir mon remboursement. Une belle façon de ruiner la première fête des mères de ma femme. N’achetez pas de là!!!!!

Karine Gilbert

(Translated) Bouquet which must have contained white roses .... It is found to be replaced by carnations .... An ordinary sprig .... Pay for an extra .... But in my opinion nonexistent ... …

deeconextion deeconextion

(Translated) I paid a fee for fast delivery (Same day) the flowers were never delivered and they are unresponsive .... I had to request a chargeback from my bank !! (Original) J'ai payé des frais pour la livraison rapide (Même jour) les fleurs n'ont jamais été livré et ils ne répondent plus ....J'ai dû demander une rétrofacturation a ma banque!!

susan pfluger

good reliable service - nice choices of bouquets and gift baskets

Kevin Farr

My mother loved her flowers!! It was easy to order and I received updates on the delivery process. Thank you for making my Mother very happy!!

Brenda Smith

Ordering was simple and very well laid out website. The centerpiece and basket are beautiful.

Amanda Mellor

I wasn't able to be there for a memorial service, but I gave clear instructions and the thank you note I received from the family made it clear that they had delivered exactly what I hoped for. It warmed my heart and I am very grateful. Thank you.

Olivier Fraysse

The best at Quebec

Teresa Milam

unbelievable flowers!! never seen lillies like that before! amazing!!!

Fred Dorion

(Translated) Thank you for everything! Great service and flowers (Original) Merci pour tout! Super service et fleurs

Pauline Machenaud

(Translated) A visible site that highlights the flowers in the shop. Simple to use which makes shopping easy and enjoyable :) …

David Cain

I got a bouquet of the florist choice! My girlfriend loved them. Perfect choice for our one month anniversary.

Derrick Whaley

Great Choices On time delivery

Yasir Khan

(Translated) This service and this store exceeded our mom's wish to have a nice day, the service was fast and very easy to handle we hope the flowers are fresh and delivered on time which I am sure 'they will be. Very satisfied will order again. (Original) Ce service et ce magasin ont dépassé notre souhait de notre maman d'avoir une bonne journée, le service a été rapide et très facile à gérer nous espérons que les fleurs sont fraîches et qu'elles sont livrées à temps ce que je suis sûr qu'elles seront. Très satisfait commandera à nouveau.

Brenda Williams

I have a monthly subscription for my Mom. I love how happy she is to receive her beautiful bouquets every month.

David Moreno Jr

(Translated) My worst experience with a florist in life, if it was possible to give 0 star this would be the rating. I ordered a luxury bouquet for my mother's birthday, the bouquet arrived very warm upon delivery, the flowers wilted and broken. I try to send an email, the box is supposedly full. I try to call, well the voicemail is full too! $ 130 in water, with a bitter taste for my dear mother who tries her best to keep the bouquet alive. Take another florist for important occasions. Thank you (Original) Ma pire expérience avec un fleuriste à vie, s’il était possible de donner 0 étoile ceci serait la note. J’ai commandé un bouquet de luxe pour l’anniversaire de ma mère, le bouquet est arrivé très chaud à la livraison, les fleurs fanées et cassées. Je tente d’envoyer un courriel, la boite est soit disant pleine. Je tente d’appeler, et bien la boîte à vocale est pleine aussi! 130$ à l’eau, avec un goût amère pour ma chère mère qui tente bien que mal de faire survivre le bouquet. Prenez un autre fleuriste pour les occasions importantes. Merci

Dan Saunders

My go to florist. Flowers are always terrific. Response to questions re: my subscriptions was timely and thorough.

Robert Harmegnies

(Translated) Very poor customer service. We do not specify in any way the conditions of purchase and delivery costs associated with our delivery even though we have specified the amount of our total purchase. We are not offered an invoice by email and we do not specify the delivery costs during the purchase. We prefer to blame the customer for not having requested this information than to have a clear and honest customer service that mentions all these details to the customer. The seller should have specified the final amount of the transaction before concluding as is done everywhere else. (Original) Très mauvais service à la clientèle. On ne précise d'aucune façon des conditions d'achats et frais de livraison associés à notre livraison malgré qu'on est spécifié le montant de notre achat total. On ne nous offre pas de facture par courriel et on ne précise pas les frais de livraison lors de l'achat. On préfère reprocher au client de ne pas avoir fait la demande de ces informations que d'avoir un service client limpide et honnête qui mentionne tous ces détails au client. La vendeuse aurait dû préciser le montant final de la transaction avant de conclure comme cela se fait partout ailleurs.

Catherine Paquet

(Translated) I have been using Fleurs Concepts for several years. The presentation, creativity and quality of their products are exceptional. …

Esther Flora

Fresest flowers at your door. My roses lasted almost 4 weeks following the care instructions. A fabulous site & product. I'm hooked!

Julie Levesque

(Translated) No callback on an order I made for a specific product. So I called two days later to follow up and I was told at that time that they could not have any (that it was not the season) I imagine then that the florist's …

Linda Tellier

This florist miss represents itself, I ordered thinking that they would deliver the flowers But no they use a flower Broker called Bloomex they delivered at 8:00 pm on Mother’s Day And the flowers were half dead and two had broken heads ???? I’ve tried to reach them by phone by email by live chat and still nothing I’ve sent pictures of the flowers and still nothing. I could have bought a bouquet of flowers at the gas station it would’ve been cheaper and much nicer then what they delivered it was shameful to have a Mother receive these especially after not being able to see her since July 2020 because of the pandemic ????????

Carol P

The website is super easy to navigate the the service timely. And the choices are first class no matter the budget. It is my go to place for special occasions or just to say "thinking of you"

Emilie Fiset

(Translated) Please note that online orders are done with Bloomex, it is also worth visiting the Bloomex site for info. The flowers were pretty, beautiful colors (a little different) but the arrangement in the vase left a little to be desired. Customer service is easy to contact and responds quickly. An item was missing but I was refunded. (Original) Prendre note que les commandes en lignes sont fait avec Bloomex, ça vaut la peine d'aussi visiter le site de Bloomex pour info. Les fleurs étaient jolies, belles couleurs (un peu différentes) mais arrangement dans le vase laissait un peu à désirer. Le service à la clientèle est facile à contacter et répond rapidement. Un item manquait mais m'a été remboursé.

Mohamed KEBE

(Translated) The website is very simple and very interactive. Delivery is chargeable for example small down. But we can leave detailed instructions so very useful for successful surprises :) (Original) Le site internet est très simple et très interactif. La livraison est payante par exemple petit down. Mais on peut laisser des instructions détaillées donc super utile pour des surprises réussies :)

Pauline X Otase

(Translated) A thousand times thank you ! I would like to express our gratitude to you for your professional approach to work. I liked the flowers that were delivered. Thank you very much again …

Valérie Bissonnette

(Translated) At Vélocité, we have always had our floral gifts prepared at Fleur Concept. They are artists with refined tastes. Each bouquet is an artistic discovery and they will always be well balanced, well packaged and delivered on time. The plants are just as magnificent and what about the store, located on one of the most beautiful streets in the world: rue St-Paul. The windows are worth the trip. (Original) Chez Vélocité, nous avons toujours fait préparer nos cadeaux floraux chez Fleur Concept. Ce sont des artistes aux gouts raffinés. Chaque bouquet est une découverte artistique et ils seront toujours bien équilibrés, bien emballés et livrés en temps. Les plantes sont tout aussi magnifiques et que dire de la boutique, située sur une des plus belle rue au monde: la rue St-Paul. Les vitrines valent le déplacement.

Chris Ryhanne Madrid

THIS SHOP IS A SCAM, I ORDER FLOWERS FOR MY GF, BUT THEY DIDNT DELIVER. AND THEY GET MONEY FROM MY CARD..SUCH DISSAPPOINTMENT..

Huye Boragsu

(Translated) We live overseas and needed to get flowers for my mom, it was a smooth process from start to finish, the flowers were delivered the same day, and my mom was delighted :) …

Kirsty Price

My friends were overwhelmed by the quality, and told me they were the most beautiful lilies they'd ever received!

Linda Carignan

(Translated) Very bad experience never again ..... my daughter bought $ 100 of flower according to the photo the vase and the flowers were superb, this is not at all what I received the flowers had spent the day in the truck I received them around 20: 00h ..... the photos were in poor condition we can buy the most beautiful at the grocery store for $ 20. (Original) Tres mauvaise experience plus jamais.....ma fille a acheté 100$ de fleur selon la photo le vase et les fleurs etaient superbe, ce n'est pas du tout ce que j'ai reçu les fleurs avaient passe la journee dans le camion je les ai recu vers 20:00h.....les photos etaient en piètre état on peut en achete des plus belles a l'epicerie pour 20.$

Dinah Thompson

Love my subscription!Only problem is it would not let me change a recipient Evan though the order (auto ship) had not been processed.Great quality flowers though.Arrive fresh and last a long time

Christine Raymond

(Translated) The price-performance ratio is not there! The roses were soft upon receipt of the bouquets! Attention: water tubes for the rods only on request! I would never recommend this shop! (Original) Le rapport Qualité-prix n'est pas là! Les roses étaient mollasse dès la réception du bouquets! Attention: tubes d'eau pour les tiges seulement sur demande! Je ne recommanderais jamais cet boutique!

mel drapeau

(Translated) What poor service. I paid extra for the delivery for Mother's Day. The flowers were never received. Unable to reach the store for more than 24 hours. They mention in their description that customer service was paramount to them ..... I think they don't know the definition of paramount. Worst florist in Quebec City. I recommend it to everyone !!!!!! (Original) Quel service médiocre. J'ai payé des frais supplémentaires pour la livraison pour la fête des mères. Les fleurs n'ont jamais été reçues. Impossible de joindre la boutique depuis plus de 24hres. Ils mentionnent dans leur description que le service client était primordial pour eux..... Je pense qu'ils ne connaissent pas la définition de primordial. Pire fleuriste de la ville de Québec. Je le déconseille à tout le monde!!!!!!

nathalie bedard

(Translated) We ordered a bouquet for a funeral, the bouquet received does not look at all like the one we ordered, and unable to speak to an employee, we will never do business with Fleur concept again, mediocre as a company (Original) Nous avons commandé un bouquet pour des funérailles , le bouquet reçu ne ressemble pas du tout à celui que nous avions commandé, et impossible de pouvoir parler à un employé, nous ne ferons plus jamais affaire avec Fleur concept, médiocre comme entreprise

Simon

(Translated) Two orders completed at the same time via their website (one week before delivery date), first order delivered on time as instructed, but for the second order the flowers were delivered more than a day late. Also in both cases the flowers seemed to have had a hard day. It was my first delivery experience with them and probably the last, because several other choices in Quebec. (Original) Deux commandes complétées en même temps via leur site web (une semaine avant la date de livraison), première commande livrée à temps selon les instructions requises, mais pour la seconde commande les fleurs ont été livrées plus d’une journée en retard. Aussi dans les 2 cas les fleurs semblaient avoir eu une dure journée. C'était ma première expérience de livraison avec eux et probablement la dernière, car plusieurs autres choix à Québec.

Lisa Murray

I love the fact that the flowers are from farm, and varieties not often seen in the Canada! Thank you!!

Ariane Chamberland

(Translated) To avoid! We ordered a bouquet of flowers for a birthday. We placed the order 4 days in advance for delivery on Saturday March 6th. We never received the flowers while the recipient spent the day waiting for them. We even called the morning of the supposed delivery and the clerk assured us that the recipient would have their bouquet during the day. We are told as an excuse that the employees of the day forgot to make the bouquet. Really disappointed with the service, especially since it wasn't on a busy day like Valentine's Day, it was a very ordinary Saturday in March. I do not recommend. (Original) À éviter! Nous avons commandé un bouquet de fleurs pour un anniversaire. Nous avons passé la commande 4 jours d’avance pour une livraison le samedi 6 mars. Nous n’avons jamais reçu les fleurs alors que le destinataire a passé la journée à les attendre. Nous avons même appelé le matin de la supposée livraison et l’employée nous a assuré que le destinataire aurait son bouquet pendant la journée. On nous dit comme excuse que les employés de la journée ont oublié de faire le bouquet. Vraiment déçue du service, surtout que ce n’était pas lors d’une journée achalandée comme la St-Valentin, c’était un samedi bien ordinaire du mois de mars. Je ne recommande pas.

Joannie Bernier

(Translated) The flowers were not delivered. I have tried to call the company several times and no one answers the phone. Their voicemail is full. I read all the bad reviews on google to see if I was the only one in this situation, unfortunately several people got the same kind of poor service. One of the comments said that the company handling the payment is BLOOMEX and that they are responsible for the reimbursement. So I called Bloomex directly and they located my order and they are supposed to issue the refund within the next 24 hours. Very disappointing service. I do not recommend doing business with their service online. I don't know if their store offers better in-person service, but stay away from their online service! (Original) Les fleurs n'ont pas été livrées. J'ai essayé d'appeler la compagnie à plusieurs reprises et personne ne répond au téléphone. Leur boîte vocale est pleine. J'ai lu tous les mauvais commentaires sur google pour voir si j'étais la seule dans cette situation, malheureusement plusieurs personnes ont eu le même genre de service qui laisse à désirer. Un des commentaires disait que la compagnie qui s'occupe du paiement est BLOOMEX et qu'ils sont responsables du remboursement. J'ai donc téléphoné directement à Bloomex et ils ont localisé ma commande et ils sont supposés procéder au remboursement dans les 24 prochaines heures. Très décevant comme service. Je ne recommande aucunement de faire affaire avec leur service en ligne. Je ne sais pas si leur boutique offre un meilleur service en personne, mais tenez vous loin de leur service en ligne!

Silva Rogner

Great pricing. Great bouquet options. Customer service is very good as well. I love that they use local artisans and post the stories of all of their farmers.

Michael Mendoza

Great arrangements of flowers excellent service.

Ouazqurane Hassan

I was very impressed by the products and professionalism of the staff.i would definitely recommend you to friends and family.

Julie Arsenault

(Translated) Disappointment ????. My boyfriend ordered and paid for a bouquet to have them delivered to me on February 14, 2 weeks in advance. Delivery scheduled for the 14th between 9am and 9pm ... and nothing, no delivery, no flowers aucune. The next day, unable to join the trade, do not respond. Two days later, the person answering the phone says it's not their fault !! We have to contact the delivery service ourselves! On delivery, they don't know what happened, will reimburse????‍♀️ Last time for us???? (Original) Déception ????. Mon chum a commandé et payé un bouquet pour me les faire livrer le 14 février, et ce, 2 semaines à l'avance. Livraison prévue le 14 entre 9h et 21h...et rien, aucune livraison, aucune fleur????. Le lendemain, impossible de rejoindre le commerce, ne répondent pas. Le surlendemain, la personne qui répond au téléphone dit que ce n'est pas de leur faute!!On doit communiquer nous même avec le service de livraison ! À la livraison, ils ne savent pas ce qu'il c'est passé, vont rembourser????‍♀️ Dernière fois pour nous????

Allan Santos

Ordered a dozen roses for my wife , after shipping and Saturday delivery was nearly $70.00 .Flowers wilted and dropped pedals by day three , emailed a few pics and complaint and was granted a code to use for $70.00 towards my next purchase.. I know flowers are a gamble but customer service was very understanding and professional about my complaint.

Pankha Heate

Ordered online. Picked a bouquet for my cousin. Delivered next day. Best quality I ever had shopping flowers online

Corinne B

(Translated) My online order was never delivered and I haven't heard from them. I called the business, voicemail full, email address not working, even thought it was a scam. Finally someone answered the phone. I was told that I was going to be contacted again and that did not happen. I had to speak to Bloomex customer service several times. Finally, my flowers were delivered but with a lot of delay and efforts to claim them. the managers never contacted me as expected. I do not recommend this place at all. unprofessional, poor customer service. (Original) Ma commande en ligne n'a jamais été livrée et je n'ai reçu aucune nouvelle de leur part. J'ai appelé le commerce, boîte vocale pleine, adresse courriel qui ne fonctionne pas, j'ai même pensé que c'était une arnaque. Finalement qqn a répondu au téléphone. On m'a dit qu'on allait me recontacter et ça n'est pas arrivé. Il a fallu que je parle au service à la clientèle Bloomex à plusieurs reprises. Finalement, mes fleurs ont été livrées mais avec beaucoup de retard et d'efforts pour les réclamer. les gérants ne m'ont jamais recontactée tel que prévu. Je ne recommande pas du tout cet endroit. manque de professionnalisme, mauvais service à la clientèle.

Charles Wilson

Order was not delivered on the day that it was suppose to, but delivered the next day and credit for what I paid. It was not business fault. It was Fedex that was at fault. They took care of me with very little questions. A very good customer service!!!!

Emile Primeau

(Translated) I made the purchase of a bouquet of flowers via the website on February 8 in anticipation of Valentine's Day. The bouquet was delivered on February 12 and left outside the house at -20 degrees which greatly damaged it and had the effect of spoiling the surprise I was preparing for my wife. After talking to a manager of the store, the latter assured me that another bouquet would be delivered on February 14, which ultimately did not happen. First and last time I do business with this company. (Original) J'ai fait l'achat d'un bouquet de fleur via le site internet le 8 février en prévision de la saint-valentin. Le bouquet a été livré le 12 février et laisser à l'extérieur de la maison a -20 degré ce qui l'a grandement endommagé et à eu pour effet de gâcher la surprise que je préparais pour ma conjointe. Après avoir discuté avec une responsable de la boutique cette derniere m'a assuré qu'un autre bouquet serait livré le 14 février ce qui n'est finalement pas arrivé. Première et dernière fois que je fais affaire avec cette compagnie.

Eftiola Lacka

It is such a shame. I ordered the bouquet white and purple roses for my niece’s birthday and she received what you see in the picture.. This store must be closed for scamming people that want to show love and respect to their friends and family.

Jennifer Boydston

The plant is beautiful but I couldn't find ANY instructions for it's care - on it, or the box, or on your site. :-((

Lonnie Guzman

Fast and friendly. Beautiful flowers!

Pierre Côté

(Translated) Be careful because it is not at all like before. Quality and service are no longer there. High price compared to quality, no follow-up by phone or email. It's very sad to see what has become of it. Not recommended at …

Xr.Blopsa Ewsajok

The best interface I ever used. Easy to place order. The bouquet came is exact as pictured! Best service for me overall

Alexis Houlez

(Translated) We buy 200.00 of flowers in delivery. Received 24 hours late. What a service! What's more, the flowers are half broken and we have clearly been left in the truck overnight !!!! Never take bites that you are not able to eat! (Original) On achète 200.00 de fleurs en livraison. Reçu 24 heures en retard. Quel service !Qui plus est, les fleurs sont à moitié cassées et on clairement été laissées dans le camion toute la nuit !!!! Ne jamais prendre des bouchées que vous n'êtes pas capable de manger !

Anaïs Lemay

(Translated) Avoid, our flowers have never been delivered !! Very ordinary, redirects you to customer service in Calgary? Very suspicious ... (Original) À éviter, nos fleurs n’ont jamais été livrées!! Tres ordinaire, vous redirige vers un service a la clientèle a Calgary? Tres louche ...

Claudy anne Doucet

(Translated) A friend had flowers delivered to me on Monday, it's Thursday and still nothing received and they don't want to refund it and say it's delivered. I am in supply at my job and therefore I receive a lot of parcels personally in my name and the secretary knows me. It's impossible for it to be delivered. VERY disappointing service. I work for a big, well-known company and I can assure you that I will be talking about this poor experience with everyone here. You don't deserve to be referred. (Original) Un ami m'a fait livrer des fleurs lundi, nous sommes jeudi et toujours rien reçu et ils ne veulent pas le rembourser et disent que c'est livré. Je suis dans l'approvisionnement à mon travail et donc je reçois beaucoup de colis personnellement à mon nom et la secrétaire me connaît. C'est impossible que ce soit livré. Service TRÈS décevant. Je travaille pour une grosse compagnie connue et je peux vous assurer que je vais parler de cette expérience médiocre avec tout le monde ici. Vous ne méritez pas d'être référé.

Laurie Tremblay

(Translated) Never been delivered :( Buy flowers online for my mother-in-law on Mother's Day. $ 19.97 delivery for a bouquet of $ 69.82 but she never received anything. To be continued for reimbursement !!!! Very disappointing !!!! (Original) Jamais été livré :( Acheter des fleurs enligne pour ma belle-mère à la fête des Mères. 19.97$ de livraison pour un bouquet de 69.82$ mais elle n'a jamais rien reçu. À suivre pour le remboursement !!!! Très décevant !!!!

Enzo Marchais

(Translated) I ordered flowers on January 31 for Valentine's Day from my wife. Delivery scheduled for the 14th between 9am and 9pm ... We have never received the bouquet, nor even been warned of anything ... three days have passed after many attempts to reach them and personal travel to the store, still nothing . I finally managed to reach someone who directly transferred me to a customer service who still does not respond. For a bouquet at $ 55 and a delivery charge of $ 15 it's very disappointing, I don't even know if I'll be reimbursed yet. First and last time for us. (Original) J'ai commandé des fleurs le 31 janvier pour la saint-valentin à ma conjointe. Livraison prévue le 14 entre 9h et 21h... Nous n'avons jamais reçu le bouquet, ni même été prévenu de quoi que ce soit... trois jours sont passés après maintes tentatives pour les rejoindre et déplacement personnel en magasin, toujours rien. J'ai enfin réussit a rejoindre quelqu'un qui m'a directement transféré à un service a la clientèle qui ne répond toujours pas. Pour un bouquet a 55$ et des frais de livraison de 15$ c'est très décevant, je ne sais même pas encore si je vais être rembourser. Première et dernière fois pour nous.

Audrey-Maude B.A

(Translated) Better quality at IGA. No reimbursement on site. We are told not to trust the photos on their site because it is not theirs. Relinquishes all responsibility. Do not order with them. …

Jacques Lagacé

(Translated) Home not at all attentive. We have the impression of disturbing. I wanted dried flowers. They sell it, but do not put together bouquets. I asked the attendant if she knew of a florist who does. She slyly replies that they do not recommend other florists! Thanks a lot for your help!! (Original) Accueil pas du tout attentionné. On a l'impression de déranger. Je voulais des fleurs séchées. Ils en vendent, mais ne composent pas de bouquets. J'ai demandé à la préposée si elle connaissait un fleuriste qui le fait. Elle me répond mesquinement qu'ils ne recommandent pas d'autres fleuristes! Merci beaucoup pour votre aide!!

Lilly R

Fleur Concept (Daniel) provided all the florals for our dream wedding in Quebec City. They were highly recommended by our Hotel coordinator, which was important as we are from Toronto. We found Daniel to be very kind, professional and talented and all of the flowers we received were exceptionally beautiful. My bridal bouquet was incredible and smelled so delightful. Everything was perfect, I would not have changed a thing! Thank you so much for making our special day more beautiful!

Martha Danner

The flowers were delivered on time in a nice little boxed package along with clear instructions to help keep them fresh for days.Most importantly , the flowers were fresh and my wife loved them so much!Overall a very good experience.Keep up the good job!

lionel derlot

(Translated) an order placed on the net by a son for a mother who is 7000km away. to deliver a bouquet of flowers charged 15 dollars and no delivery. moreover, no one answers the telephone and the voicemail box is full. It is Tuesday and there is still no response to the email, Facebook or the phone when the store is announced open on the net. Too jaded. A STRONGLY ADVISED AGAINST moreover the reception was deplorable when in the end I managed to meet them, a non-challenge in all circumstances and above all no solution except to blame others worse and worse, I finally managed to have contact by going to the store for the second time, a deplorable reception accompanied by non-chalance and a disdain for this situation, DEPLORABLE. no solution find, only my eyes to cry. (Original) une commande passée sur le net par un fils pour une mère qui se trouve à 7000km. pour faire livrer un bouquet de fleur facturée 15 dollars et pas de livraison. de plus personne ne réponds au téléphone et la boite vocale est pleine. Nous sommes mardi et toujours rien ni réponse au mail ni sur Facebook ni au téléphone alors que le magasin est annoncé ouvert sur le net. Trop blasé. A DÉCONSEILLER VIVEMENT de plus l'accueil a été déplorable lorsqu'en fin j'ai réussi a les rencontrer, une non challenge á toutes épreuves et surtout aucune solution sauf rejeter la faute sur les autres de pire en pire, j'ai enfin réussi a avoir un contact en allant pour la seconde fois au magasin, réception déplorable accompagner de non chalance et d'un dédun vis a vis de cette situation, DEPLORABLE. aucune solution trouver, que mes yeux pour pleurer.

Sam Coutu

(Translated) We ordered flowers for my mother's birthday and had to pick them up on Saturday at the shop. Once there during the opening hours of the website the store was closed and impossible to speak to anyone on the phone. So we had to find another emergency florist. Monday morning we called the store and they told us there was nothing they could do and referred us to a pan-Canadian company for reimbursement. After several tries I managed to speak to someone in English. I am told that the order cannot be found but surprisingly our payment has been cashed. After several reminders in two weeks, still no sign of refund or even flowers. We have to go through the credit card company to hope for the refund. Very bad experience akin to a scam ... (Original) Nous avons commandé des fleurs pour l'anniversaire de ma mère et devions les prendre le samedi à la boutique. Une fois sur place aux heures d'ouvertures du site internet la boutique était fermée et impossible de parler à qui que ce soit au téléphone. Nous avons donc dû trouver un autre fleuriste d'urgence. Lundi matin nous avons appelé à la boutique et ils nous disent qu'ils ne peuvent rien faire et nous réfère à une compagnie pan-canadienne pour le remboursement. Après plusieurs essais je réussi à parler à quelqu'un en anglais. On me dit que la commande est introuvable mais étonnamment notre paiement lui a été encaissé. Après plusieurs relances en deux semaine, toujours aucun signe de remboursement ou même des fleurs. Nous devons passer par la compagnie de carte de crédit pour espérer avoir le remboursement. Très mauvaise expérience qui s'apparente à l’arnaque...

Angela Cox

Great company to deal with! I ordered from Ontario from someone in Quebec and the employees were very helpful speaking both English and French.

Dona Riddell

Flowers arrived on time & were beautiful!! I will order again.

Frederick Pepin

(Translated) Worst service ever !!! I ordered roses via the website on February 12 to receive them on February 14 (the time slot was available on their website to my astonishment) for my wife for Valentine's Day. So I order a bouquet of 6 roses at $ 50 + $ 20 for delivery + taxes for a total amount of $ 80. February 14, no reception of roses, I try to call the store on February 15, no one answers me, February 16, same scenario. Finally on February 17th I managed to reach someone at the store who directed me directly with the customer service department of their website manager (She told me to send an email, so the response will be faster). So I send an email on February 17th for a refund request, because I never received my bouquet. Finally on the evening of February 17, a delivery man calls me at 8 p.m. to tell me that he is in front of my door for my delivery of roses, FEBRUARY 17 AT 8 p.m. WHEN I HAVE REQUESTED A DELIVERY ON THE 14 BETWEEN 9:00 AM AND 9:00 PM. I refuse to receive the bouquet of roses by order of my wife, since we are on February 17th! Sans follows many calls with the customer service (BLOOMEX) for my reimbursement of my roses. 1st excuse, the person who manages the reimbursements is not there. 2nd excuse, "I cannot process your request, I will transfer your file to complaints". 3rd apology, “your file is being processed”. 4th excuse, “your file is still being processed”. Finally on March 4, 2021, I ended up getting a refund of the $ 80 I had paid. Clearly, I will not be doing business with this company again. (Original) Pire service à vie !!! J'ai commandé des roses via le site internet le 12 février pour les recevoir le 14 février (la plage horaire était disponible sur leur site internet à mon grand étonnement) pour ma conjointe pour la St-valentin. Je commande donc un bouquet de 6 roses à 50$ +20$ pour la livraison+les taxes pour un montant total de 80$. Le 14 février, aucune réception de roses, je tente d'appeler au magasin le 15 février, personne ne me répond, le 16 février, même scénario. Finalement le 17 février je réussis à rejoindre quelqu'un au magasin qui me dirige directement avec le service à la clientèle de leur gestionnaire de site internet (Elle me dit d'envoyer un courriel, ainsi la réponse va être plus rapide). J'envoie donc un courriel le 17 février pour une demande de remboursement, car je n'ai jamais reçu mon bouquet. Finalement le 17 février au soir, un livreur m'appelle à 20h pour me dire qu'il est devant ma porte pour ma livraison de roses, LE 17 FÉVRIER À 20H ALORS QUE J'AVAIS DEMANDÉ UNE LIVRAISON LE 14 ENTRE 9H00 ET 21H. Je refuse la réception du bouquet de roses sur ordre de ma conjointe, puisque nous sommes rendu le 17 février ! Sans suit des appels nomvreux avec le services à la clientèle (BLOOMEX) pour mon remboursement de mes roses. 1ere excuse, la personne qui gère les remboursement n'est pas là. 2e excuse, «je ne peux pas traiter votre demande, je vais transferer votre dossier aux réclamations». 3e excuses, «votre dossier est en traitement». 4e excuse, « votre dossier est toujours en traitement». Finalement le 4 mars 2021, je fini pas obtenir un remboursement de 80$ que j'avais payé. Clairement, je ne ferai pas affaire de nouveau avec cette compagnie.

Charles Crowder

I’ve never been disappointed with anything I’ve had sent to myself or others. I always receive compliments on the freshness of the flowers and the beautiful arrangements.

Marise Hains

(Translated) Very disappointed and angry ... yet I loved the concept flower. Delivery of flowers and a treat basket for the wedding anniversary to my parents. Confirmation in my emails of the delivery date, payment passed on my card but they have not received anything. The store cannot be reached and the voicemail box is full ... :( They are closed tomorrow in addition ... never again !!!!! :( (Original) Très déçu et en colère... pourtant j'adorais fleur concept. Livraison de fleurs et d'un panier gâterie pour l'anniversaire de mariage à mes parents. Confirmation dans mes courriels de la date de livraison, paiement passé sur ma carte mais il n'ont rien reçu. La boutique est non rejoignable et la boite vocale pleine... :( Il sont fermé demain en plus... plus jamais!!!!! :(

Sebastien Tardif

Worst customer service ever! The delivery notification stopped with IN TRANSIT, had to call to inquire about the flower delivery for my parents. Was able to speak to customer service offshore of course and they started an "investigation". My parents NEVER got the flowers, cost me $200. I received an automated email with a FAKE signature as "proof of delivery", which looked nothing like what my parents would ever sign. Tried to email their customer support email address they supply and it's fake, it bounced as failed email. No need to say that no one ever called me back, even after trying the french option which is an automated message for which no one ever calls you back after leaving a detailed message. NEVER AGAIN.

Michelle Johnson

(Translated) the site is super easy to use, I would have liked to have had a place for the tip but other than that everything is great. (Original) le site est super facile à utiliser, j'aurais aimé avoir une place pour le pourboire mais à part cela, tout est super.

Steven Downey

Flowers are very fresh and last much longer than other cut flowers.I have received them and sent them.

Jennyfer Vinette-Naud

(Translated) No. 1 delivered 5 days late (criss of luck it was not a funeral) No. 2 calls me at 6:50 am waking me up to reveal to me the surprise that I will receive flowers No. 3 says my address doesn't exist No. 4 leave outside in front of my door without ringing in the bright sun Thank you really (Original) No. 1 livré avec 5 jours de retard (criss de chance c'étais pas des funérailles) No. 2 m'appelle a 6h50 am me réveillant pour me révéler la surprise que je vais recevoir des fleurs No. 3 dit que mon adresse existe pas No. 4 laisser dehors devant ma porte sans sonner au gros soleil Merci, vraiment

Luc Courchesne

(Translated) Ordered flowers for Mother's Day. The flowers arrived two days before the scheduled date, were left on the doorstep, were very worn and was not at all as shown on the site. We have contacted the contact point indicated on the email confirmation and they say that they are not the ones making the refunds but "Ottawa". We have contacted Ottawa twice without response for several weeks. To avoid Ordered flowers for Mother's day. Flower arrived two days before the expected date, were on the door step, were in really bad conditionand really not what was described on the site. We cummunicated with the contact information included in the confirmation e-mail but they told us they were not dealing with it and that we had to contact "Ottawa". We did it multiple times sinc the last couple of weeks with no answer. Avoid (Original) Commandé des fleurs pour la fête des mères. Les fleurs sont arrivé deux jours avant la date prévue, ont été laissé sur le seuil de la porte, étaient très défraichies et n'était pas du tout tel qu'indiquer sur le site. Nous avons communiquer avec le point de contact indiqué sur la confirmation de courriel eils disent que ce n'est pas eux qui font les remboursement mais "Ottawa". Avons communiqué avec Ottawa à deux reprises sans réponses depuis plusieurs semaines. Éviter Ordered flowers for Mother's day. Flower arrived two days before the expected date, were on the door step, were in really bad conditionand really not what was described on the site. We cummunicated with the contact information included in the confirmation e-mail but they told us they were not dealing with it and that we had to contact "Ottawa". We did it multiple times sinc the last couple of weeks with no answer. Avoid

Victoria Carl

Flowers did last longer than typical bouquet I would purchase from local flower store. It took 2 days for the flowers to fully open but the purchase was well worth it. I find typical flowers might last 4-6 days. These lasted a bit more than a week.

Bjanka Finley

Flowers were beautiful and lasted a long time (10 days). Lots of them too.

Cat B.

(Translated) **** IF YOU WANT THE RECIPIENT TO RECEIVE HIS FLOWERS ONE DAY LATE, NOT THE CORRECT ORDER AND IN ADDITION THE FLOWERS ALL CLOSED AND THAT THEY ARE REACHABLE BY PHONE ORDER AT FLEURS CONCEPT. **** THEY DO NOT UNDERSTAND THE CONCEPT ... I ORDERED A BOUQUET OF 15 TULIPS AND HERE IS WHAT MY MOTHER RECEIVED A DAY LATE .. (Original) ****SI VOUS VOULEZ QUE LE DESTINATAIRE REÇOIVE SES FLEURS UNE JOURNÉE EN RETARD, PAS LA BONNE COMMANDE ET EN PLUS LES FLEURS TOUTES FERMÉES ET QU'ILS SONT INJOIGNABLES PAR TÉLÉPHONE COMMANDEZ CHEZ FLEURS CONCEPT.**** ILS NE COMPRENNENT PAS LE CONCEPT...J'AVAIS COMMANDÉ UN BOUQUET DE 15 TULIPES ET VOICI CE QUE MA MÈRE A REÇU UNE JOURNÉE EN RETARD..

Oplsae Notdase

I loved this shop indeed. Friendly staff, wide choice of best quality flowers. You really should visit!

Rose Jackson

This company was so fun to purchase from! I could trust that these flowers were grown in a way that ensures the safety of those working around pesticides and provides each employee with a living wage. The flowers were so perfect and so neatly packaged. I'd trust them to ship me more flowers again.

Lucile Carter

The daisies came on the expected day and looked great. Even better they lasted TWO weeks! Super impressed!

Alec Montpas

(Translated) I'm still waiting for a refund for flowers that were never delivered on Mother's Day! It surprises me every time I call when I thought I received the worst service they always manage to do worse! (Original) J’attends encore un remboursement pour des fleurs qui n’ont jamais été livré à la fête des mères! Il me surprenne à toute les fois que j’appelle quand je croyais avoir reçu le pire service ils réussissent toujours à faire pire!

Jacques-samuel moreau

(Translated) I paid $ 100 for flowers I have no news after 24 hours I call 2 number no answer voicemail full call back at the criss pcq if I show up at your house it's with the police .. you have my phone number in my file I showed up at 3:30 p.m., no one at the store with the door locked everything seems closed ... I have filed a police complaint and am waiting for a phone to complete the process. (Original) J’ai payé 100$ pour des fleurs j’ai pas de nouvelles après 24h j’appelle 2 numéro aucune réponse boîte vocale pleine rappeler au plus criss pcq si je débarque chez vous c’est avec la police.. vous avez mon numéro de téléphone dans mon dossier Je me suis présenté à 15h30, personne au magasin porte barré tout semble fermé… J’ai déposé une plainte à la police j’attend un téléphone pour compléter le processus.

Leroy Moran

My mother loves her monthly flowers!She will miss them when the year is up.They last a long time and are always beautiful:)

Brendon Shaw

Flowers arrived on time and in great shape. They put a huge smile on my 8 year old niece's face who received them for her birthday.

Clara Anderson

(Translated) Excellent service and a lot of choice for 24H delivery, it's my place of choice for all my flower orders! (Original) Excellent service et beaucoup de choix pour la livraison 24H c'est ma place de choix pour toute mes commandes de fleurs!

James Wethington

Reliable delivery around even on the rainiest day! A knock on the door and I was surprised to open to two incredible bouquets delivered contactless! Beautiful arrangements, thank you! They certainly made my day.

A S (Konan)

(Translated) To avoid. I ordered a bouquet of flowers for Valentine's Day. I never received the flowers. When we call them the voicemail is full and we cannot leave messages. I will oppose the transaction with my bank. For a follow-up: this store is just a front of an Ontario company (Bloomex). No claims can be made in store because people will refer you to Bloomex who is doing the dead by email and phone. On the other hand, when it comes to debiting the credit card, there are people. (Original) À éviter. J'ai commandé un bouquet de fleurs pour la St-Valentin. Je n'ai jamais reçu les fleurs. Quand on les appelle la messagerie est pleine et on ne peut pas laisser de messages. Je vais faire opposition à la transaction auprès de ma banque. Pour un suivi : cette boutique n'est qu'une façade d'une entreprise ontarienne (Bloomex). Aucune réclamation ne peut être fait en magasin car les personnes vous renverront vers Bloomex qui fait le mort par courriel et par téléphone. Par contre, quand il s'agit de débiter la carte de crédit, il y a du monde.

Jeffrey Doyle

Love the unusual variety of arrangements--the colors, flowers and textures!

Léa CT

Great Experience via their internet form. The only store who delivers for Mother's Day when you are late ;).

Martin Tyler

Lovely service! I ordered the seasonal bouq package for my ailing Grandma who lovessss flowers... not sure how much longer she has so I got her the bi-weekly order... it gives her a good boost of positive energy each time her bouquet is delivered.... thank you guys for helping me extend her life ❤ ????

Marie Eve Lepage

(Translated) Gentlemen, be original and order flowers at Fleur Concept. Maybe you will be lucky that, like me, your blonde receives her flowers 12 days later than expected. No communication, no explanation, no compensation from the florist. A must, really! (Original) Messieurs, faites preuve d'originalité et commandez des fleurs chez Fleur Concept. Peut-être aurez-vous la chance que, comme moi, votre blonde reçoive ses fleurs 12 jours plus tard que prévu. Aucune communication, aucune explication, aucune compensation du fleuriste. Un must, vraiment!

Elise C

(Translated) Really disappointed! I do not recommend this store in any way. I often deal with florist services and this is by far my worst experience. Bad customer service (way of receiving and responding to me at the borderline silly and passive / aggressive) and more than mediocre quality of the flowers. I advise everyone, unfortunately, to encourage another store. Wishing they improved! (Original) Vraiment déçue ! Je ne recommande en aucun cas cette boutique. Je fais souvent affaire à des services de fleuriste et c’est, de loin, ma pire expérience. Mauvais service à la clientèle (façon de me recevoir et de me répondre à la limite bête et passive/agressive) et qualité plus que médiocre des fleurs. Je conseille à tous, malheureusement, d’encourager une autre boutique. En souhaitant qu'ils s'améliore !

Ronny Roy

LOVE this company! First of all they have beautiful flowers and I am picky! I have used them several times and they are stunning each and every time. They have absolutely amazing customer service. I ordered a bouquet to be delivered to my friend in the hospital, however, they discharged her early. I immediately received an email from the company letting me know that they were unable to deliver them, as my friend had been discharged. In that email they also asked me if there is an alternate or home address they would like them delivered to at no additional cost. The next day, as they promised they were delivered to my friends at her house. Therefore, not only did they most likely have to replace the fresh flowers, they also had to pay a driver for another delivery run. I also received an email after the flowers were successfully delivered to let me know. They never even mentions charging me anything extra for all of the trouble they went to. I have lots of friends who use this company as well and they all have nothing but positive things to say to!

Nickolas Armour

I love being able to set up regular deliveries of flowers. They have all been beautiful arrangements, and I can choose among a wide assortment of bouquet options, scheduled to arrive on the date I pick. I highly recommend this service.

Nathalie Roberge

(Translated) My favorite florist for 5 years already !!! Wedding, birthday, funeral or just a thought !!!! Unfortunately, I have to change my mind this morning. My bouquet from yesterday for the birthday of an 18-year-old woman, her first bouquet in her life as a woman, was not delivered, despite a telephone follow-up of the delivery date and a reminder in the afternoon. The store person is visibly overwhelmed and does not have the support and skill required for quality customer service. A flagship company in Quebec sold to an unknown Canadian organization that only operates via the internet without taking customer requests into account. I got very badly received, hung up on my nose and when I called back to discuss the problem gently and respectfully I could not say a word and we went so far as to ask me if I was canceling the delivery. ..insult to injury. It is sad. A reputation built with a heart that melts in one call! Very sad! (Original) Mon fleuriste préféré depuis 5 ans déjà!!! Mariage, anniversaire, funérailles ou seulement une pensée!!!! Je dois malheureusement changer mon avis ce matin. Mon bouquet d'hier pour l'anniversaire d'une jeune femme de 18 ans, son premier bouquet dans sa vie de femme, n'a pas été livré, malgré un suivi téléphonique de date de livraison et un rappel en après-midi. La personne de la boutique est visiblement débordée et n'a pas le support voulu, ni la compétence que demande un service à la clientèle de qualité. Une entreprise fleuron de Québec vendue à une organisation inconnue canadienne qui ne fonctionne que par internet sans prendre en compte les demandes des clients. Je me suis fais très mal recevoir, raccrocher au nez et quand j'ai rappelé pour discuter de la problématique doucement et respectueusement je n'ai pas pu placer un mot et on est allé jusqu'à me demander si j'annulais la livraison...l'insulte à l'injure. C'est malheureux. Une réputation bâtie avec cœur qui fond en un appel! Bien triste!

Lilasena Pittman

Great quality, prices are reasonable & delivery is on time. Highly recommend for all your flower needs!

Didier Sacy

(Translated) Deliver a completely different product and do not respond to messages sent. The only way to get reimbursed is to call your credit card. …

Frederick Dagwert

WOW-worthy, high quality, long-lasting plants and flowers, promptly delivered -- always producing a WOW response from recipients. Thanks for bringing joy to friends and family!!

Kristine Hudson

Amazing - you get what you pay for. The Deluxe arrangements are enough to fill 2 vases at least. Amazing value.

Nancy Witom

(Translated) Hello everyone, the concept flower service can be summed up as `` ROTT '' I had to ask for a flower delivery for my deceased sister we were 3 sisters ordered bouquets on a day which was already painful for our we had to offer her a last thought and the bouquet was never delivered I tried to reach the shop no answer I went to the shop and a sign indicated closed WOWWW the bouquet had to be delivered for 10 hrs in the morning I managed to enter the shop shop and then after speaking with a manager she simply told me that they ran out of flowers and that she realized that he had forgotten me …… Bravo Champion !!!! My sister's funeral day will never come again. (Original) Bonjour a tous, le service de fleuris concept se résumé a `` POURRI`` j’avais demander une livraison de fleur pour ma sœur décédé nous étions 3 sœur a commandé des bouquets une journée qui étais déjà pénible pour nos nous devions lui offrir une dernière pensée et les bouquet non jamais été livré j’ai tenter de rejoindre la boutique aucun réponse je me suis rendu a la boutique et une pancarte indiquais fermé WOWWW le bouquet devais être livré pour 10 hrs le matin j’ai réussi a entrer dans la boutique et ensuite après avoir parler avec une responsable elle me dit tout simplement que ils ont manqué de fleur et que elle se sont rendu-compte qu’il m’avais oubliez …… Bravo Championne!!!! La journée des funerailes de ma sœur ne reviendra plus jamais.

Charlotte Wright

great service, value and unique yet beautiful arrangements

F Boudreau

(Translated) order by web, I hope everything will be perfect, thank you in advance it was quite easy to place my order with you. (Original) commande par web, j'espère que tout sera parfait, je vous remercie à l'avance ce fut assez simple de passer ma commande chez vous.

Michel Fortin

(Translated) To have been able to put 0 star I would have done it ... Flowers that are not delivered, try to get information and the florist and the online ordering company (which is based in Ontario and unilingual English speaking!) Is passing the buck ... ZERO CUSTOMER SERVICE ???? ???? Ah yes: do not try to leave a message on the voice mailbox or at the email address ... the boxes are full !!!! (Original) Avoir pu mettre 0 étoile je l'aurais fait... Fleurs qui sont pas livrées, essaie d'avoir des renseignements et le fleuriste et la compagnie qui s'occupe des commandes en ligne (qui est basé en Ontario et unilingue anglophone !) Se renvoie la balle... ZÉRO SERVICE À LA CLIENTÈLE ???????? Ah oui : essayez pas de laisser un message sur la boîte vocale ou à l'adresse courriel... les boîte sont pleines !!!!

Randall Hill

Gorgeous, fresh flowers! Great delivery.

Elaine Chiquette

They did flowers and decor for my wedding. Amazing work!!

Rosita Swikidisa

(Translated) My husband made an order for Valentine's Day which was never delivered We called Fleur Concept (who of course collected the money) They let us know that they do not deal with refunds and that they must go through Bloomex. Poor customer service and still waiting for refund Last resort will be to stop payment Extremely disappointed Don't do business with them (Original) Mon mari a fait une commande pour la saint Valentin qui n'a jamais été livré On a appelé Fleur Concept (qui bien sûr a encaissé l'argent) Ils nous fait savoir qu'ils ne s'occupent pas des remboursements et qu'il faut passer par Bloomex. Mauvais service à la clientèle et on est toujours en attente du remboursement Le dernier recours sera de faire opposition au paiement Extrêmement déçue Ne faites pas affaire avec eux

Pogva Jason

Fantastic service. Flowers are also fantastic and lasted a long time. Superb service!

Vicky Gauvin

(Translated) What can I say ... impress with the lack of service and professionalism. Order never deliver and I had to initiate litigation with my financial institution to reimburse. Avoid online shopping at all costs. I would like to say that despite everything the flower was beautiful its would have been its positive. (Original) Que dire...impressionner du manque de service et de professionnalisme. Commande jamais livrer et j'ai du entamer des procédure de litige avec mon institutions financière pour entre rembourser. Éviter a tout prix les achats en ligne. J'aurais aimer dire que malgré tout les fleur étais belle sa aurais été sa de positif.

andy jagoda

nice selection but seemed very expensive; ordered from the states and unclear if prices were in us or canadian dollars; will update this review once i see final price in us dollars and what the flowers looked like!

Chris Marlatt

I love the quality of flowers that come. Everyone that I gift these flowers to love them!!!!!

Natalie Newman

I ordered gift baskets for my clients. I was contacted that there was a problem with my order and asked to respond by email. I have tried contacting by email, phone, text, Facebook, all with no response.

Marcela Paredes

(Translated) Online order made 2 days before the delivery date. NO BOUQUET HAS BEEN DELIVERED, my mother waited without ever receiving her birthday surprise .... Being overseas, my multiple attempts at follow-up / explanation and request for reimbursement on various emails / social networks / "SAC chat" remain without results. Only a robotic response via Messenger thanks me for my patience while we read my message 24 hours too late to rectify anything. Disappointing is a soft word. (Original) Commande en ligne effectuée 2 jours avant la date de livraison. AUCUN BOUQUET N'A ÉTÉ LIVRÉ, ma mère a attendu sans jamais recevoir sa surprise d'anniversaire.... Étant outremer, mes multiples tentatives de suivi/explication et demande de remboursement sur différents courriels/réseaux sociaux/"SAC chat" demeurent sans résultat. Seule une réponse robotique via Messenger me remercie de ma patience pendant que l'on prend connaissance de mon message 24 hrs trop tard pour rectifier quoi que se soit. Décevant est un terme doux.

Bob Ton

Always good and easy to use

Mona

(Translated) I ordered flowers for my mom on Mother's Day and they just didn't receive them. In times of pandemic when I do not have the possibility to visit it, it is sad. In addition I paid an extra. Really disappointing. (Original) J'ai commandé des fleurs pour ma mère à la fête des mères et elles ne les a tout simplement pas reçues. En période de pandémie où je n'ai pas la possibilité de la visiter c'est triste. En plus j'ai payé un extra. Vraiment décevant.

Myriam Gignac

(Translated) Fleur Concept Inc is truly the store of choice for finding beautiful, fresh flowers for all occasions! They also have a personalized delivery service which is absolutely perfect for anyone who doesn't have time to stop during the day! (Original) Fleur Concept Inc est vraiment le magasin de choix pour trouver de magnifiques fleurs fraîches et ce pour toutes les occasions ! Ils ont également un service de livraison personnalisé qui est absolument parfait pour tous ceux qui n'ont pas le temps de s'arrêter pendant la journée !

Christopher Dixon

Thank you exceeded expectations

Ana Cato

Flowers were beautiful and the recipient said the packaging they arrived in was unique & lovely as well. This was my 1st time ordering with thyou company & will use them again without a doubt!

Nadia Berghella

(Translated) My mother finally received her flowers at the hospital ... in the evening. Honestly, it was by no means a $ 115 bouquet. Small bouquet, withered flowers, dried petals, we hardly recognize the bouquet selected on your site. Also, impossible to talk to anyone. Your voicemail is full day after day. It is the same for your mailbox. Is there a pilot on the plane? So instead of spreading joy, as your role should be, you generate anger and disappointment. It is borderline dishonest. I wish you to recover with dignity from this unfortunate position. For my part, I learned that it is better to check the reputation of a company in the future ???? (Original) Ma mère a finalement reçu ses fleurs à l'hopital...en soirée. Honnêtement, ce n'était aucunement un bouquet à 115$. Petit bouquet, fleurs flétries, pétales séchés, on reconnait à peine le bouquet sélectionné sur votre site. De plus, impossible de parler à quelqu'un. Votre boîte vocale est pleine jour après jour. Il en est de même pour votre boîte courriel. Y a-t-il un pilote dans l'avion? Ainsi, au lieu de diffuser la joie, comme devrait être votre rôle, vous générez colère et déception. C'est limite malhonnête.. Je vous souhaite de vous relever dignement de cette fâcheuse position. Pour ma part, j'ai appris qu'il vaut mieux vérifier la réputation d'une entreprise à l'avenir ????

David Stephens

Always fresh and beautiful when they bloom

Denis Jobidon

(Translated) I have been dealing with fleur concept for over 20 years. order placed (and invoiced) on Friday, never delivered. I am first told that it has been delivered; false. my call is not returned. the voicemail box is full. not yet reimbursed, I will complain to visa. now they are dealing with a subcontractor company ... lousy Hello , To reply to your email, I REQUIRE that I be reimbursed in full for the flowers that you have never delivered to Ms. xxx. It goes without saying that a refund request will be made to VISA AND an official complaint lodged with the consumer protection office also if I am not reimbursed quickly and in full. I understood that Concept Flowers was sold to Bloomex, a mediocre business, without soul, without qualities and without competence, and really, without interest. I will let it be known. denis jobidon Your order 1465025 was updated with following comment: Dear Denis, Thank you for contacting us. We are so sorry to hear that you have had a negative experience. Customer satisfaction is always the number one priority for us. We're deeply sorry that was not clearly demonstrated to you. We completely understand how upset you must feel. We apologize again for any trouble we may have caused you. Please advise if there's anything we could do to accommodate you. We would be more than happy to offer you the option of re-sending the order with a huge free upgrade to any address in the coun. Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. We apologize for any inconvenience caused and looking forward to hearing from you soon. Please let us know if you have any more questions, comments, or concerns. Kind Regards New Order Status is: UPDATED. Regards, Flower Customer Service Concept. # If you were really concerned about customer service, you would answer the phone, which you don't 5 out of 6 times, and you would have a voicemail box available to leave a message for a call back. This is not the case. Your voicemail has been full since Friday ... at least ... # If you were really concerned about customer service, I wouldn't have had a callback 6 times to end up figuring out the flowers were never delivered, as you claim. #If you were concerned about customer service, you would have replied in French to my previous email, itself in French. #so your customer service is poor. Yours truly ... (Original) j ai fait affaire avec fleur concept depuis plus de 20 ans . commande passée ( et facturée) vendredi , jamais livrées . on me repond d'abord que ca a été livré;faux . on ne retourne pas mon appel . la boite vocale est pleine . pas encore remboursé , je vais me plaindre a visa . maintenant ils font affaire avec une compagnie de sous traitant...minable bonjour , Pour répondre à votre courriel , j’EXIGE d’être remboursé en entier pour les fleurs que vous n’avez jamais livrées chez madame xxx. il va de soi qu’une demande de remboursement sera faite à VISA ET une plainte officielle déposée a l’office de protection du consommateur également si je ne suis pas remboursé rapidement et intégralement . J’ai compris que Fleurs concept a été vendu a a Bloomex ,un commerce médiocre ,sans âme , sans qualités et sans compétence , et vraiment , sans intérêt . Je le ferai savoir . denis jobidon Your order 1465025 was updated with following comment : Dear Denis, Thank you for contacting us. We are so sorry to hear that you have had a negative experience. Customer satisfaction is always the number one priority for us. We're deeply sorry that was not clearly demonstrated to you. We completely understand how upset you must feel. We apologize again for any trouble we may have caused you. Please advise if there's anything we could do to accommodate you. We would be more than happy to offer you the option of re-sending the order with a huge free upgrade to any address in the coun . Alternatively, we could send a gift basket of equal value or issue a store credit that you may use at any time in the future. We apologize for any inconvenience caused and looking forward to hearing from you soon. Please let us know if you have any more questions, comments, or concerns. Kind Regards New Order Status is: UPDATED. Regards, Fleur Concept Customer Service. # si vous étiez vraiment préoccupés par le service à la clientèle , Vous répondriez au téléphone ce qui n’est pas le cas 5 fois sur six et vous auriez une boite vocale disponible pour laisser un message pour avoir un retour d’appel . C qui n’est pas le cas .Votre boite vocale est pleine depuis vendredi…minimalement... # si vous étiez vraiment préoccupé par le service a la clientèle , je n’aurai pas eu a rappelé 6 fois pour qu’on finisse par comprendre que les fleurs n’ont jamais étés livrés, comme vous le prétendez. #si vous étiez préoccupé par le service à la clientèle , vous auriez répondu en français à mon courriel précédent , lui même en français . #donc ;votre service à la clientèle est minable. Bien à vous ...

Xoyhdsa Komse

Wonderfully quick overseas service. I ordered flowers for some broken hearted friends early one morning and they were delivered that same morning. I'm grateful, and would certainly use them again to send my friend flowers

Jessica Moore

Love the exotic selection! The bouquets look very natural and don't include a lot of the fluff found in the more traditional flower shops. I have ordered a few times for friends and they have been impressed with the colors and quality. It is pretty cool knowing exactly where the flowers originate as well. Keeps me coming back for more!

Marie Blake

I love the selection! I order flowers from the site and always have the most beautiful flowers...

Vanessa Boudreau

Super service.

Josee Letourneau

(Translated) Simple, easy, fast. 1st time I order flowers online. Hoping the bouquet will match the picture. (Original) Simple, facile, rapide. 1ere fois que je commande des fleurs par internet. En espérant que le bouquet sera conforme à l'image.